--- title: "Page 2 | Wave Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Wave the right Billing and Invoicing solution for you? Explore 1732 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/178021/Wave-Apps/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Wave 4.4 (1726) [View alternatives](https://www.capterra.com/p/178021/Wave-Apps/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 2 - Reviews of Wave ## Showing most helpful reviews Showing 26-50 of 1726 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JLD Jenna Lee D. Co-founder Used the software for: Less than 1 year ### "Wave is a good option for those with a small budget" December 1, 2025 4.0 I used it for the marketing agency I owned. We used it to categorize transactions, send invoices, and receive payments. It was fairly easy to use once I figured out where to find my transactions feed. The categories were easy to change. Pros The price point (free if you don't want bank feed) was good for my small business at the time. I like that it's fairly intuitive to use. Cons That it didn't have a bank feed option available for free and that it isn't as robust of a software as some other accounting platforms. Review Source Dentist Owner Used the software for: 3-5 years ### "Stay Away From Wave" June 25, 2025 1.0 Starting 2025 with the new update/layout. Many issues arose but none was addressed. My local tax liability wasn't paid, one of my employees didn't get paid (Wave just cancelled her direct deposit without any indications why). I brought the issues up, no responses or resolutions provided and it's been going on for two weeks. It's so frustrating to deal with this issue and haven't received any responses from live assistance. Pros Prior to 2025, It was very simple to deal with. It provided me with all the functionality that I needed for my small business. Cons Prior to 2025, I didn't run into any issues with Wave. However since 2025, PDF version of reports were disabled, employees' pay dropped without any indication why, tax liability didn't pay. Review Source Baylee N. Talent Partner Used the software for: 1-3 years ### "Wave Review" October 23, 2025 5.0 It was a positive experience with Wave from the beginning it made accounting easy and saved us so many hours. Pros I like the Wave customer support team is very valuable they are always there to answer your questions and concerns. Cons I cannot say anything negative about Wave except it lacks some integrations. The product could use some more integrations. Review Source Jake D. President Used the software for: 1-3 years ### "Incredible Value Accounting Software" July 9, 2025 4.0 I really liked the software and think it's a great product for small businesses who need an inexpensive solution. Pros The value for the product is incredible. It has features that are typical for much more expensive products. Cons It can feel clunky at times and can be somewhat difficult to navigate. You have to know where items flow to so you can find what you need. Review Source Suman A. Owner,Bookkeeper,TAxPreparer Used the software for: Less than 1 year ### "The Best Free Accounting Software for Small Businesses" June 5, 2026 5.0 Reliable and cost-effective for invoicing, expense tracking, and bank reconciliation. Great value for small businesses. Pros Free core features, clean interface, easy invoicing, and solid financial reports. Perfect for freelancers and small businesses. Cons Limited customer support on free plan, fewer integrations than QuickBooks, and no inventory management. Review Source Nutritionist Used the software for: 1-3 years ### "Simple way to handle money" June 17, 2025 5.0 Pros It’s been handy for invoicing and keeping track of small business stuff. I don’t have an accounting background so this keeps it simple. Cons Some features feel a bit hidden or not super obvious at first, but once got the hang of it, it’s been chill. Also, it being free helps a lot. Review Source Kelli K. Founder Used the software for: 1-3 years ### "User friendly platform" September 19, 2025 5.0 I have been very happy with how easy the platform is to use. I have used systems like Quickbooks, and that is way harder to setup that Wave. Pros Love the ease of use and that it is free for what I need. The financial reporting is easy, and you can track accounts very easily. Cons So far, I haven't found anything I don't like. I use it to track spending in different accounts and to pull P&L statements. Review Source Advisor and CCO Used the software for: 1-3 years ### "Wave Software " April 17, 2025 5.0 Overall good, it sufficient for a small business and has the essentials like balance sheet and P&L Pros I liked that the price point was much more competitive than say quickbooks. Cons It took a little while for them to get up to speed on all connections to bank accounts. Amex checking took multiple months to compile right Review Source Accountant Used the software for: 1-3 years ### "Wave is great!" March 10, 2025 5.0 Overall, we are happy with using wave. I like being able to easily create and send send invoices. And finding the payouts by date is nice for keeping track of everything. Pros Easy to create and send invoices to customers. Cons That there is no customer service phone number to talk to someone. They just have a chat on the website, that doesn't always fully answer my questions. Review Source Principal Used the software for: Less than 1 year ### "Do Not Use Wave Payments — Funds Held After Customer Paid" June 26, 2026 1.0 My overall experience with Wave was extremely negative and damaging to my business. I used Wave for the first time to create a proposal and invoice for a legitimate completed project. My customer paid through Wave by ACH/bank payment, and the funds were withdrawn from the customer, but Wave did not release the payment to my business account. Instead, Wave later claimed they were unable to verify my business and stated that the funds could be held for 70 days. They did not provide a clear explanation, did not request specific verification documents before holding the payment, and did not give me a meaningful opportunity to resolve the issue. As a small business owner, this is completely unacceptable. I rely on timely payment for completed work, and this experience caused unnecessary disruption, stress, and damage to my customer relationship. I would never use Wave again under any circumstances, and I strongly recommend that other businesses look for other invoicing and payment processing options. Pros Nothing significant. The proposal and invoice setup seemed simple at first, but that became irrelevant once Wave accepted my customer’s ACH payment, withdrew the funds, and then refused to release the payment to my business account. Cons The worst part of Wave was the payment processing experience. I used Wave for the first time to create a proposal and invoice. My customer paid by ACH/bank payment through Wave, the funds were withdrawn from the customer, and then Wave refused to release the payment to my business account because they claimed they could not verify my business. Wave did not first request specific documents, did not explain exactly what verification failed, and did not give me a meaningful opportunity to resolve the issue. My company is a legitimate registered and insured business, and I can provide EIN documentation, LLC registration, insurance, business banking information, invoice, proposal, customer payment confirmation, and proof of completed work. Instead of releasing the payment, Wave stated that the funds could be held for 70 days and then refunded to the customer. This is unacceptable for a small business. Based on my experience, I would not recommend Wave Payments to any business that depends on timely access to customer payments. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reasons for choosing Wave I chose Wave because it appeared to be a simple and convenient option for creating proposals, invoices, and accepting customer payments. In hindsight, that was a mistake. I should have used a more reliable payment processing option with better verification, communication, and protection for small businesses. Review Source Josh C. Co-Owner Used the software for: 3-5 years ### "Best accounting software features for free!" April 14, 2026 5.0 Wave is awesome. It is easy to use, looks up to date, it has great pricing and also has a phone app that makes things easy like applying payments and checking invoices when out and about. Pros Most everything is free so it is a great value. The price of payment processing is comparable to other services. The invoices and auto invoices work quite well and look nice and it is easy for my customers to pay. Cons The most annoying thing is the invoice names especially for auto invoices. I use what was done for invoice names and numbers rather than just a number. So it now makes the next invoice number as whatever the last invoice name was and just add one to it so they don't make sense so I have to manually make a name. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reasons for choosing Wave Price was one of the main things and heard some not so great things about quickbooks the online version. Review Source Owner Used the software for: 1-3 years ### "It's Been Great for My Business!" March 25, 2026 4.0 It's been a great software to get me started in my business and it's easy for my clients to navigate invoices and payments. That is a win! I am able to track my spending with categories, as well, and that makes it easier to do my taxes at the end of each year. Pros I use Wave for my accounting and invoicing software. It's super affordable and easy to implement, which was a great starting point when I launched my business! The customer support has always been helpful when I've needed it. The option to create recurring invoices has been amazing, as well as the reports I can pull at the end of each year. Super helpful! Cons The auto-import for my bank transactions has not been working for a while, and although Wave Customer Support did what they could, I wish this could be more easily resolved. It's been a bit tedious having to manually import them. I also think that if I'm paying for a Pro subscription, I should have fewer fees being taken out. (I canceled the Pro subscription before the year was up.) Furthermore, the receipt uploading is great except that it creates a new transaction. It'd be nice if it could match the receipt with the transaction, since I will later import all transactions from the bank into Wave and that will cause duplicates. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reasons for choosing Wave Cheaper and easier to use as I was starting my business. Review Source Coach and Consultant Used the software for: 3-5 years ### "Wave has been the perfect fit for me" February 26, 2026 5.0 Overall, if I had to set things up all over again, I would still pick Wave. It's been an excellent fit for my business. Pros I first started using Wave after trying to learn Quickbooks and finding it frustrating and way too complicated for my small, service-bases business. Wave was free at the time, and it was far more intuitive. I had a couple of questions that were easily answered by searching through Wave's online resources. I'm not a professional bookkeeper, and I felt way more confident using Wave than I did using Quickbooks. I've kept using it for years even after there was a cost to do so because it was definitely worth it. It continues to be easy to use, and now that I have a part time bookkeeper who helps me out, it lets us collaborate very well. Cons Wave's integration with my bank has not always worked effectively, and that has caused some problems. I'm not clear on whether it's my bank or Wave that's the issue, but a couple of times, the integration stopped working then started working again, and this resulted in some duplicate entries that had to be cleared out. It was simple enough to fix but irritating. Switched from [Kashoo](https://www.capterra.com/p/113351/Kashoo-Online-Accounting/) Kashoo raised their prices a ridiculous amount. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reasons for choosing Wave Wave was far easier to use than Quickbooks. Review Source NPO Music LLC C. Music Therapist, Owner Used the software for: 1-3 years ### "Excellent for small business owners! " May 26, 2026 5.0 Overall, I have nothing but positive feedback and have recommended the software to some of my small biz owner friends. Pros What I like most about wave is how it's helped me organize my sole-proprietor finances without costing me anything. I did try the receipt scanning feature which is less than$10 a month, and enjoyed it, but don't need it at the moment. The invoices are super professional and at the end of the month I download the data and categorize it as needed. I like how I can ask to consult a bookkeeper at any given time! Cons What I like least is that I can't select multiple invoices to mark as paid or duplicate at once. This slows me down when I'm invoicing or reconciling accounts. Switched from [QuickBooks Solopreneur](https://www.capterra.com/p/212141/QuickBooks-Self-Employed/) It was too expensive for my practice needs. Review Source Property Management, Development and Investment Used the software for: 1-3 years ### "Love Hate Relationship" December 9, 2025 3.0 Love the UI and wanted it to be a viable alternative to the other players in the bookkeeping/accounting market but it fell far short and failed in it’s current itteration. Love the free version but it’s super basic and limited but upgrading to paid version is very expensive when using it for more than 1 business and offers inadequate features to do the job vis-a-vis other competitors in the market. If … WAVE would add AI, connectivity to banks and credit cards, and features to operate multiple businesses in the paid subscription I’d use it. As my daily driver vs the competitors. Pros Ability to have multiple accounts/businesses (free version only) Value for the money Very user friendly Payments and invoicing features Cons Inability to have multiple accounts/businesses in paid version Poor Value for the money with paid version because each account requires additional pay subscription Lack of AI Categorization vs competitors Lack of connectivity ability to import Banks & Credit Cards transctions Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Better UI, ease of use, invoicing and payment capability Review Source Owner - Manager Used the software for: 3-5 years ### "Must have for small businesses looking to grow!" July 28, 2025 5.0 Been very pleased with the services as a well rounded provider. Would recommend for any and all new businesses just starting out that need assistance with Payroll, Bookkeeping, Accounting, Invoicing. This platform has enabled me to grow my business without the huge additional costs that other providers charge for features you're not ready for. Pros Invoicing options. Ability to collect payment on invoices. Connecting banking transactions and reconciliations. For a small business having a payroll program that's affordable and manageable while they take care of remittances and off boarding. Financial tracking for profit and loss reports is extremely helpful as well. Open chat system with questions and answers; If answers aren't readily available, the support team follows up with an email to assist. The automation with sync banking and categorizing expenses and income is vey useful for identifying balancing books keeping your tasks on track. Cons Not sure if it's been updated or integrated as of yet; the ability to have a schedule and dispatch for jobs related to the invoices. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/)[Connecteam](https://www.capterra.com/p/153140/Connecteam/) Reasons for choosing Wave Wave has a stand alone product that has Payroll built into the platform that doesn't out source to other providers. The other two companies do in fact want integrations into Quick books online or ADP and pay for additional features. Review Source President Used the software for: 1-3 years ### "Wave quietly removed transaction export from free accounts. Dealbreaker" February 10, 2026 2.0 Excellent for almost two years until doing my taxes this year and lost the ability to export transactions without upgrading my plan. I suggested them to many people, but now have to share the bad news with everyone on the free plan. Pros Ease to use software with reasonable functionality at the free tier for a single person LLC. Great value which helped manage based transactions. Cons Wave removed transaction level CSV export from free accounts and did not disclose the change. The UI still implies export should exist, but it’s now paywalled without warning. This breaks a core bookkeeping workflow: providing detailed expense records to a CPA for tax filing. The only export remaining is a summarized P&L, which is not a substitute for transaction detail in many cases. This feels like a dark pattern upsell rather than a product improvement. I wouldn’t recommend Wave anymore unless you’re prepared to pay just to retrieve your own data. Review Source Chris Z. Web Supervisor Used the software for: 3-5 years ### "Wave provides agencies a clear and seamless payment processing interface." November 28, 2025 5.0 Wave is a key part of our workflow. We use the software to manage payments, send invoices, and review departmental goals. All of the information is clearly laid out and easy to understand Pros Wave provides simple and seamless invoice building and sending! Being able to store commonly used line items is a boon for our agency. Cons Wave's systems are only as good as your internal data management/accounting. Our team has struggled in onboarding new clients or contractors at times where our SOPs were not clear enough to have uniform data entry across invoicing. Review Source Owner, Operator Used the software for: 3-5 years ### "It used to be great, then they F'ed up big time." July 28, 2025 1.0 Pros It used to work well. I used to love Wave! Great for bookkeeping, invoicing, credit card payments, and payroll (before the change). Been a paying customer for more than 10 years... Cons Payroll is now a nightmare. Employees have not gotten paid in 6 weeks. I have to keep advancing money out of pockets... Taxes were withdrawn from my account but not paid. None is answering the customer service email... I don't know what to do. Review Source Laura B. CEO Used the software for: 3-5 years ### "Payroll Fiasco Nightmare" July 2, 2025 1.0 Wave was great until they upgraded their payroll and left ALL of the customers out of the lurch. The lack of communication, inability to even contact anyone except an AI chat bot, and lack or response to tickets is asinine. This has been the worst experience ever. I had to write paper checks to my employees. It has been an absolute disaster. Pros I used to love her, but I had to kill her. At first, she told me everything I wanted to hear. Now the true colors are here, just another software who had it good and then screwed it up. We were so loyal and loved the invoicing and ease and costs, but this is now unsustainable. Cons Payroll fiasco. Couldn't run payroll after a software integration upgrade and we were unable to receive any support or assistance. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reasons for choosing Wave Price and integration to invoicing. It seemed simple. Review Source Managing Principal Used the software for: Less than 1 year ### "Lot of Promise, Failure to Execute" October 27, 2025 2.0 Wave was ridiculously cumbersome. Payroll was a problem. Accounting was a problem. Expense tracking was unnecessarily complex. I do like the invoice generation, but that is it. I wouldn't suggest this product. Pros The automatic invoice generation and tracking was good. The cash flow graphics could be helpful if all of your finances are tied to the same system. Cons The payroll feature itself was really confusing. I left Wave because of the payroll feature, and I maintain it simply for invoice generation. I didn't find their expense coding process to be very user friendly. The difficulty began very early when the direct deposit process was entirely too cumbersome and took an extremely amount of time. The Wave bookkeeping method was not intuitive - listing out every possible account you can possibly add as well as CASH ON HAND - an account that is a default and has no real application. Nobody is paying me cash for five figure services in 2025. Furthermore, the whole system was duplicative. A payment is registering as paid because it's tied to my checking account, but then is pinging me saying this invoice is not paid, so I mark it as paid, and then WAVE tells me I've been paid twice. Duplicative and unhelpful. It didn't take more than six weeks for me to leave this product screaming. Review Source Engineer Used the software for: 1-3 years ### "Great accounting tool" March 2, 2026 4.0 It is a simple, reliable way to track my income. It makes professional invoicing and bookkeeping stress-free. Pros The accounting features are totally free and very easy to use. It is perfect for small business owners. Cons Payment processing fees are a bit high, and customer support is limited if you don't pay for a plan. Review Source CJ P. President Used the software for: 3-5 years ### "Wave hello" April 1, 2026 4.0 If you don’t need customer support, wave is a great option for small business book keeping and payment services. Pros Easy to use. Good value for the cost. The invoicing and payment acceptance is good. Running payroll was easy. Cons Poor customer service. Takes days to get a response. Payroll tax service was disappointing. Ended up moving to another service because of poor support. Review Source Chief Executive Officer Used the software for: 3-5 years ### "It’s like Quickbooks but free " November 27, 2025 5.0 My overall experience with Wave has been pretty awesome. I’ve been able to reconcile accounts, categorize transactions, and more — for free. Pros I love that this software provides a comprehensive suite of accounting tools at little to no cost. It also allows you to manage personal and business accounts. Cons I most disliked the limited functionality when it comes to uploading bank statements. Some banks don't provide the formatting that Wave requires which is limiting for accounts with many transactions. Review Source Nathan H. Treasurer Used the software for: 1-3 years ### "Good price point for small organizations. " April 6, 2026 5.0 It was positive with small entry fee. It’s easy to use for the non accounting person. All the functions are there that a small organization needs. Pros Wave is a very cheap way for solo entrepreneurs. It is packed with all the functionality small businesses needs. Cons It is cost effective and easy to use for small businesses and non profit organizations. It gives all the functionality you need. 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