# VipeCloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is VipeCloud the right Small Business CRM solution for you? Explore 163 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178044/VipeCloud/reviews --- VipeCloud 4.9 (163) [View alternatives](https://www.capterra.com/p/178044/VipeCloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of VipeCloud Ease of use 4.4 Customer Service 4.9 ## Pros and Cons in Reviews luz mary R teacherMarketing and Advertising, 2 - 10 employeesUsed the software for: I used a free trial. “It allows me to have a complete view of my customers, including their interactions and sales history, allowing me to make informed decisions and personalize my approach for each customer.“ August 19, 2023 BY Bryan Y OwnerProfessional Training & Coaching, 2 - 10 employeesUsed the software for: 6-12 months. “I don't love the way the embeddable forms look.“ January 17, 2025 CB Christy B OwnerMarketing and Advertising, 11 - 50 employeesUsed the software for: More than 2 years. “This platform allows me and my staff to handle all clients in one space and provide services to all of them at once.“ October 17, 2023 KB Kimberly B Independent Sales DirectorCosmetics, Self-employedUsed the software for: Less than 6 months. “Sometimes the fields and content options are a bit dizzying.“ October 17, 2023 CH Curtis H OwnerE-Learning, 2 - 10 employeesUsed the software for: 1-2 years. “Amazing Customer Service, Quick Response time, Landing Page for each email. “ October 15, 2024 SE Shelly E Senior sales director Retail, 51 - 200 employeesUsed the software for: 6-12 months. “I can not connect it to my gmail account“ June 1, 2022 BY Bryan Y OwnerProfessional Training & Coaching, 2 - 10 employeesUsed the software for: 6-12 months. “I've been able to teach myself how to add in Zap integrations.“ January 17, 2025 RN Rachel N sales directorCosmetics, 51 - 200 employeesUsed the software for: 6-12 months. “I feel like I dont use everything it is capable of“ June 21, 2022 ## Showing most helpful reviews Showing 1-25 of 163 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gloria K. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Great support and perfect for small business" September 24, 2025 5.0 Great - their videos are super useful to learn how to do everything. I must have contacted the support team at least 5 times during our set up and they have always been very helpful. Pros For a small business, we were looking for something simple, easy to use, and a good value. We found it in Vipecloud. Cons With multiple users, it was not easy to share contacts, templates, etc. Or maybe we didn't know how. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing VipeCloud price and simplicity. Recommended by StartX Review Source BY Bryan Y. Owner Professional Training & Coaching Used the software for: 6-12 months ### "VipeCloud is CRM with great customer service and a quickly expanding toolset. " January 17, 2025 5.0 It's been phenomenal. The team is incredibly responsive to my needs. They answer questions and have been very adaptable to things that come to mind. The service is great. Pros It just keeps expanding in its capabilities. It's pretty easy to learn. I've been able to teach myself how to add in Zap integrations. It's an all-in-one system with CRM, contacts, automations, scheduler, newsletters. Cons I don't love the way the embeddable forms look. They're fine, but don't look great integrated onto my Squarespace pages. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing VipeCloud \[sensitive content hidden\] was terrific and walking me through the product, and helping me integrate it into my business. Review Source Response from VipeCloud January 20, 2025 Thanks Bryan! UK Usha K. Business Development Manager Law Practice Used the software for: 6-12 months ### "Best CRM for small sized businesses" July 20, 2021 3.0 VipeCloud has been a great asset in helping us organize and keep track of customer interactions on a daily basis. In particular, \[SENSITIVE CONTENT\] has been outstanding in providing personalized support in exploring how best to use VipeCloud to suit us as a law firm. Having tried a number of systems and databases over the years, we can say with confidence that VipeCloud is one of the most user-friendly ones and can be customized to meet our needs rather than forcing us to reconfigure our data to fit the system. Pros Easy of use & easy integration. The user experience has been positive thanks to \[SENSITIVE CONTENT\] who has been a great help from the get-go. Suggestions from us (the users) are considered and have been implemented in the new releases. Cons An Auto-saving feature in the Email template would be really helpful. Users should be able to re-order the pipelines instead of deleting and re-typing them. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing VipeCloud Pricing and responsiveness Review Source CH Curtis H. Owner E-Learning Used the software for: 1-2 years ### "Top Notch Customer Experience." October 15, 2024 5.0 Super, every need I have has been exceeded. Pros Amazing Customer Service, Quick Response time, Landing Page for each email. Great tool for Professionals, captures CRM in one spot. Cons That not everyone is enjoying it. I have so many friends who choose VipeCloud as the go to for communication. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Reason for choosing VipeCloud Cost, Customer Service, and value for the investment was higher with VipeCloud. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Cost was lower, product was far superior with VipeCloud. Review Source JV Jennifer V. CEO Human Resources Used the software for: 6-12 months ### "VipeCloud is an intricate part of our tech stack... LOVE IT! " October 25, 2024 5.0 Drew and the team are great. Very responsive, open to feedback, and always ready to help. Pros I love how easy it is to set up an email campaign, use the feature layouts, and create streamlined workflows. Cons Take a little bit to get used to how to find everything. Switched from [Instantly Design](https://www.capterra.com/p/186076/Instantly-Design/) CRM feature and to do list were the biggest things Review Source Response from VipeCloud November 5, 2024 Thank you Jennifer! BK Bobby K. President Non-Profit Organization Management Used the software for: Less than 6 months ### "5 star Customer Support" October 30, 2024 5.0 As a nonprofit with limited resources, it was imperative that we received strong training, and timely customer support as we set up our automations and integrations to our Donation Platform, GiveButter. Pros The onboarding, training and support is "Best in Class". Working with Drew! Cons it's a positive in reality but as they are growing there are improvements in integration and functionality that are in progress. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing VipeCloud Price and Smaller company with personal Support Review Source Response from VipeCloud November 11, 2024 Thank you Bobby! CB Christy B. Owner Marketing and Advertising Used the software for: 2+ years ### "Vipecloud is a necessity for marketing!" October 17, 2023 5.0 I'm not sure how I ever did business before Vipecloud. This platform allows me and my staff to handle all clients in one space and provide services to all of them at once. Pros Vipecloud makes it very easy to manage business contacts and communicate with them effectively. We not only add all contacts into one place and manage easily, but we are also able to provide services to our clients with one click. Very user friendly platform and customer service is top notch. Cons I feel like I'm not utilizing all features and it's just because I'm not tech savvy. I want to use the automated options more, but don't understand it. Maybe better explanation of new features that become available. This is mainly on me! I do feel like it would be nice to have a price break at a certain number of clients since we have grown so much. Reason for choosing VipeCloud Not applicable. Switched from [BombBomb](https://www.capterra.com/p/117295/BombBomb/) \[sensitive content hidden\] explained how much better it is. LOL Review Source JB John B. Principal Marketing and Advertising Used the software for: 2+ years ### "Our go-to tool for everything!" January 4, 2022 5.0 Vipecloud enables us to do a multitude of different things with our customer database -- everything from contact management to email marketing and even to tracking opportunities. It's one of the best on the market. Pros As a user of a number of the larger and more popular marketing automation / CRM tools, I found VipeCloud to be easier to use and quite robust for its footprint. The system was easy to set-up and use, and the support was out-of-this world. I'd recommend it to any small organization that's wanting to get the most out of the contemporary marketing software world. Cons There is almost nothing we didn't like about VipeCloud. When we encountered difficulties and even when we needed to unlock new features, VipeCloud was very eager to help! Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing VipeCloud Previous experience with the product from one of our principals. Review Source Response from VipeCloud January 7, 2022 Thank you for the wonderful review! JP Jesse P. Owner Design Used the software for: 6-12 months ### "Love this service! " November 8, 2021 5.0 I love the email features and social media posting. The system is user-friendly. The customer services is excellent, prompt, and easy to understand. Pros I love the ease of using this product. The customer service is excellent! Cons The only thing I think could be different, would be a notification via email when a post fails. It sometimes gives error, but I am not aware until I click that tab the next time I login to my dashboard. Switched from [SocialPilot](https://www.capterra.com/p/144332/SocialPilot/) Customer service is much more PERSONAL and easy to connect with! They matched the cost I was paying with SocialPilot. There is a greater sense of security in the posts completing versus with SocialPilot. Review Source JB Julie B. Mary Kay sales director Cosmetics Used the software for: 2+ years ### "Great Program for building customer relationships " December 2, 2022 5.0 Great! Adam and his team are top notch and very helpful with communication Pros Easy to use! Great customer support! They went out of the way to make sure you are knowledgeable of how to use the system Cons There wasn’t anything I didn’t like about it Reason for choosing VipeCloud Price and ease of using Switched from [BombBomb](https://www.capterra.com/p/117295/BombBomb/) The VA services I hired use VipeCloud and so I switched with her Review Source Response from VipeCloud December 12, 2022 Thank You Julie! LS Lisa S. Office Assistant Cosmetics Used the software for: 6-12 months ### "I Like Vipecloud but it could be better." January 18, 2020 5.0 Not sure. I like the idea that we can link our team to their personal info, but the number of engaged team members is frustrating. Pros 1) It's easy to use, but it still gets hung up sometimes. On Thursday (Jan 16, 2020) I couldn't copy and paste, and I couldn't move any of the structures to another location. I decided that I wanted to change the structure from the one that goes fully across the page to one that had two structures so that I could put an image beside the text. I couldn't copy and I couldn't move my text. Then on Friday, (Jan 17, 2020) everything was working as expected. 2) I do like that I can in the Sent Menu, I can see what was sent out and how many people opened the email. Cons 1) When it doesn't work like I expect it to. (See above.) 2) And I really wish that the editing boxes for each structure and element went OUTSIDE of the form instead of INSIDE the form. When it goes inside, it covers up what I am trying to grab or edit. First thing I do is center my text so that I can see it when I am typing. 3) SPELL CHECK! An email program SHOULD HAVE SPELL CHECK. : ) 4) We are using Vipecloud through a Virtural Office. She taught me how to use Vipecloud, but she can't answer all of my questions. 5) I would love to see the last date sent listed under each template, like in bill pay in a bank account. I can see the last time that I paid a particular vendor. There are times when I want to resend an email because it has great info, but I want to know how recently it was last sent, or even at all. Because we are working with a virtual office, I would like to see that same info. Sometimes she creates stuff, but then doesn't send it out, or she sends the out on the "back end." 6) Reports are confusing. I select a time frame that I want to see, and it shows that nothing has been sent, and I know that isn't right. 7) I do wish that we could sort our templates by Alphabetical order, or Date Created. I use some of those template monthly, and I don't like having to scroll to find the template I need. Not time efficient. Reason for choosing VipeCloud It is the product that our current virtual assistant is using and therefore, we use it too. Review Source Response from VipeCloud January 20, 2020 Hi Lisa, thank you for the detailed review and comments! We'll look into these. You are always welcome to reach out to us directly at support@vipecloud.com. Thanks again! -Adam DR Danielle R. Sales director Cosmetics Used the software for: 1-2 years ### "Love VipeCloud " November 8, 2021 5.0 Having the automated system has saved me a lot of time and energy when it comes to communicating with my team members & clients. I love that you can see who/when they open the email and interaction with links too. Pros I was surprised at how simple is would be to make and send out my own emails to clients, team members & leads. Love being able to upload Photos/ documents. Save emails to edit for future use. Schedule stuff to go out. I really do enjoy every aspect I use with VipeCloud. Cons Honestly I don’t hate any cons at this point. Review Source DL David L. Founder Management Consulting Used the software for: 6-12 months ### "Great capabilities, but not Sales Rep Friendly " January 3, 2023 4.0 I tried for a year to get it to work. I felt like if I could just spend time with it I'd get comfortable, but it just doesn't seem to do the trick. Takes me too long to work it. Pros Customer support is great. Team steps in and covers. \[SENSITIVE CONTENT\] is responsive. It has some great capabilities built in. Series, Video, Customization, Integration and affordability safety pieces built in Cons The help center is unsearchable. It's all predetermined with mega tags, so getting the one issue you want resolved is not easy to find. Have to plow through videos in hope of finding one thing. E.g how to create a Contact ListIt's not an initiative CRM. I had to relearn every time I used. (It's not designed to be used as a functional CRM) Importing contacts has to be csv, so have to convert Excel. Have to manually go into Task to work. Doesn't automatically prompt for a Follow up item. Reason for choosing VipeCloud Customer Service Review Source DL Dianae L. Coach/ Mentor Health, Wellness and Fitness Used the software for: 2+ years ### "Vipecloud has helped grow my business." August 15, 2023 5.0 I love that I can communicate with my Team and my Customers. It is a wonderful tool. Pros Reaching out to my team and keeping them informed for new products and training. I also use it for monthly recognition. Communication is so easy with Vipe Cloud. I can personalize easily by adding video's and pictures. I also love that they have an app. Plus they have great customer servic. Cons At times I am not as "techy" but I have two assistants that help along with great tutorials that Vipe Cloud has for us. Review Source TC Tamara C. Sales Director Cosmetics Used the software for: 1-2 years ### "The Must Have Product " October 20, 2023 5.0 Pros This is the must have product for an executive wanting to maintain a sales force and a customer base ; yet still be able to take a vacation. This year was the first carefree 2 week vacation I was able to have with my family. Cons I have an assistant that operates all of VipeCloud for me in a seamless way. Review Source SM Sheena M. Sales director Cosmetics Used the software for: 6-12 months ### "Love VipeCloud highly recommended " October 21, 2023 5.0 It has been AMAZING!!! Pros User friendly, easy to navigate, makes things so easy Cons Nothing, the whole service is fantastic Review Source KB Kay B. Star Team Builder Cosmetics Used the software for: 2+ years ### "Great Platform" May 24, 2023 5.0 Great for advertising and connecting with my customers. Pros Ease of use of Vipe Cloud. Prompt service. Great posts. Cons I don't know everything that is possible integrating my Mary Kay Intouch information from Mary Kay, Inc. via Vipe Cloud Review Source Response from VipeCloud May 25, 2023 Thank you Kay! We're happy to connect to review what else you can do with VipeCloud. Just email our support :). SG Sarah G. Senior Sales Director Cosmetics Used the software for: 6-12 months ### "VipeCloud " November 6, 2021 5.0 The overall experience with VipeCloud has been amazing. The customer service with \[SENSITIVE CONTENT\] has been far superior to other companies I have worked with. When I was having some issues of emails bouncing, he spent time with me to figure out the problem and how to fix it. Pros My favorite part of working with VipeCloud is how easy the software is to use. I do not consider myself tech savy and I had no problem learning how to create an email or edit an email. The end product looks professional and helps my business succeed. Cons Not really any issues that I have had with VipeCloud. Review Source Response from VipeCloud November 11, 2021 Thank you Sarah! SM Susan M. Million $ Sales Director Cosmetics Used the software for: 2+ years ### "Don't know what we would do with out this system in our business" October 12, 2023 4.0 I hired someone to do it all for me so I find what they do with your product works well for us. Pros Able to use what is there and create what we need Cons It takes a while to understand it and use it if you have never done something like this Reason for choosing VipeCloud It is what was shown and offered to me first Review Source Response from VipeCloud October 14, 2023 Thank you for your review! If there is anything we can do to help you understand how to use VipeCloud, please don't hesitate to reach out to our support at support@vipecloud.com. -Adam SC Stephanie C. Sales Director Retail Used the software for: 2+ years ### "Great product for small business. " October 19, 2023 5.0 Pros The features of the product. There are lots of options. Cons It's not easy to learn right out the gate but once you know it it's easy! Review Source AM Alice M. Independent Sales Director Cosmetics Used the software for: 2+ years ### "Alice’s Review" October 17, 2023 5.0 Pros Easy to use and share info with others on this platform Cons Just taking the time to sit down and learn all that it has to offer Switched from [BombBomb](https://www.capterra.com/p/117295/BombBomb/) Different Review Source KC Karen C. Sr Sales Director Cosmetics Used the software for: 1-2 years ### "Consistent great quality" May 24, 2022 5.0 I count on VipeCloud working and available when I am working Pros I use Vipecloud almost every day to communicate with my sales force members. I also pay for a virtual assistant to create content that goes out to both sales force members and to my customers! I value that my emails are delivered and the quality of my communication is beautiful! Cons I have no complaints or dislikes about VioeCloud! Review Source JB Jennie B. Consultant Retail Used the software for: 1-2 years ### "Great product" June 20, 2023 5.0 Pros I’ve been using VipeCloud for a year, primarily creating email templates for customers and business partners. I learned how to produce html templates on my own with the aid of the many help videos. These are emails that are more likely to get opened and not ignored, and isn’t that what we all want? Cons It takes a little time to learn the html forms, but it’s worth the effort. Review Source CM Cathy M. independent sales director Cosmetics Used the software for: 6-12 months ### "Great Database with lots of potential " October 13, 2023 5.0 Pros How well it organizes my leads emails texts etc Cons Wish I could filter more and select multiple items to delete at a time. Such as conversation texts Review Source AB Ana B. Office Operations & Marketing Manager Staffing and Recruiting Used the software for: 2+ years ### "Easy to manage accounts" November 17, 2021 5.0 So far, we had an amazing experience. I would like to mention that the support is incredible team, they always help and get back to me super fast. Pros We think Vipecloud is an amazing software to create newsletter and send out bulk emails with that. Cons VipeCloud is the first software that I use for my company. However, there are some features such as poll, meme, small video that would be amazing to be include when we set up social media posts. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.