--- title: "VipeCloud Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about VipeCloud Software - reviews, pricing plans, popular comparisons to other Small Business CRM products and more." source_url: "https://www.capterra.com/p/178044/VipeCloud/" page_type: "product" language: "en" publication_date: "2026-10-30" --- # VipeCloud Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) VipeCloud ## What is VipeCloud? VipeCloud is the only solution you need to Automate your Customer Communications. VipeCloud's easy-to-use CRM also has built in Email Marketing, SMS & MMS Texting, Sign Up Forms, Social Posting, Scheduling, Video Email, Automations and More. VipeCloud enables you to simplify, automate, and optimize your entire customer lifecycle. And we mean it when we offer great support, with easily accessible US-based humans. ## What is VipeCloud used for? [Small Business CRM](https://www.capterra.com/small-business-crm-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Contact Management](https://www.capterra.com/contact-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 163 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $15 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Sales Enablement / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VipeCloud?[Manage this product listing](https://www.g2.com/products/vipecloud/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### VipeCloud 4.9 (163) VS. [4.5 (4,493)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting Price $15 Per User, Per Month Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (163) Ease Of Use 4.4 (4,394) Value For Money 4.8 (147) Value For Money 4.3 (3,522) Customer Service 4.9 (135) Customer Service 4.4 (3,532) ## VipeCloud alternatives [4.4 (19,024)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (7,010)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (745)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (830)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/178044/VipeCloud/alternatives/) ## FAQs about VipeCloud Overview ### What problems does VipeCloud solve? VipeCloud solves the problem of customer data scattered across spreadsheets and disconnected outreach tools by combining contact records, sales pipelines, targeted email campaigns, social posts, and automated follow-ups. Email performance and link engagement tracking help sales teams, marketers, virtual assistants, and small-business owners identify engaged leads and plan timely communications. Answer based on 98 reviews Overview ### Which roles and teams benefit most from VipeCloud? VipeCloud is most used by sales directors, independent sales leaders, and direct-selling teams that manage prospect outreach, follow-up, and customer relationships. Owners, founders, presidents, and CEOs use it to oversee sales activity and contact pipelines, while executive recruiters and account executives track candidates, leads, and ongoing communications. Answer based on 163 reviews Overview ### What company size and industries is VipeCloud built for? VipeCloud serves businesses of all sizes, with small businesses representing 94% of reviewers and Cosmetics the leading industry at 54%. Its audience also includes enterprises and midsize businesses, each at 3%, while Retail accounts for 13% of reviewers and Consumer Goods represents 4%. Answer based on 163 reviews Features and Usability ### What are the key features of VipeCloud? VipeCloud includes core CRM features for contact management, sales pipelines, and interaction tracking, alongside email campaign management with drag-and-drop templates, scheduling, open and click tracking, and video integration. Differentiating marketing automation features support drip campaigns and workflows, while social media scheduling helps coordinate customer and team communications. Answer based on 59 reviews Pricing ### How much does it cost and what fees or limitations are included? VipeCloud offers plans from $15 per user/month for Community, limited to one user, with a free trial. Plus costs 25 per user/month and includes 10,000 monthly emails and 2,000 contacts; Pro, Enterprise, and Custom cost 50, 75, and 100. Reviewers describe the pricing as good value, especially for smaller businesses. Answer based on 11 reviews Integrations ### Which third-party tools and platforms does VipeCloud integrate with? VipeCloud integrates with 12 third-party tools, including Microsoft Outlook for email, Google Workspace, Dropbox, and Trello for productivity, Calendly and Jotform for scheduling and forms, plus Stripe, Square Payments, DocuSign, ClickFunnels, Squarespace, and Zapier for payments, documents, marketing, websites, and app connections. Answer based on 14 reviews Getting Started and Support ### How easy is it to onboard and train a team on VipeCloud? VipeCloud offers live online training, webinars, documentation, and videos to support team onboarding. Reviewers report that beginners and occasional users can learn core tasks quickly with video tutorials and support, while nontechnical users, admins, and teams configuring its many features may need more time, practice, and basic training. Answer based on 38 reviews Getting Started and Support ### What customer support options does VipeCloud offer, and how do users rate the experience? VipeCloud offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users generally describe support as responsive, helpful, and thorough, with fast answers, detailed guidance, video tutorials, and assistance during setup. Some users report occasional difficulty reaching customer service or need clearer explanations for features and reports. Answer based on 53 reviews Features ### What features does VipeCloud offer for marketing and sales teams? VipeCloud provides email templates, scheduling, video email, contact management, tracking, automation, customization, integrations, and sales pipelines for marketing and sales work. Small business teams value starting with basic tools and adding advanced functions over time, though some features require training, certain plan levels limit access, and mobile editing has fewer capabilities. Answer based on 46 reviews ## Who uses VipeCloud? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 1,643 Small Business CRM reviews Capterra data shows that buyers of small business CRM rank the following features as their top priorities: - **Contact Management** (**51%** of reviewers rated this feature as critical) - **Sales Pipeline Management** (**49%**) - **Lead Management** (**45%**) VipeCloud supports all three features that reviewers rate most highly: **Contact Management**, **Sales Pipeline Management**, and **Lead Management**. Together, these capabilities help businesses keep customer details organized, track deals through each stage of the sales process, and manage new prospects more effectively, allowing teams to follow up faster and close more opportunities. Contact Management 4.7 (37) 78.38% of 37 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Sales Pipeline Management 4.6 (17) 70.59% of 17 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status Email Management 4.9 (27) 96.30% of 27 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Reporting/Analytics 4.7 (18) 61.11% of 18 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Task Management 4.6 (12) 16.67% of 12 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Lead Management 4.8 (21) 42.86% of 21 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process VipeCloud 162 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Reporting: Generate one-off reports that meet information requirements - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Assignment Management: Assign issues and tasks based on availability or required skills - Autoresponders: Create and automatically send premade copy in response to customer messages - Batch Processing: Software's ability to perform similar action on multiple similar files simultaneously - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Brand Management: The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Chat/Messaging: Communicate using direct chat or messages within the system - Click Tracking: Track the amount of clicks on individual products to measure campaign results - Client Management: Manage contact details and communication with clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Committee Management: Manage a group of members established for coordinating plans, programs, or other initiatives - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Content Sharing: Digitally share pre-made materials and self-created content with others - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CRM Integration: Integration with third-party CRM systems - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Deal Management: Defines specific deal parameters to negotiate and secure deals - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Donation Tracking: Track and view detailed financial donation history made by contacts and members - Donor Management: Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Electronic Payments: Electronically collect payments for goods or services - Email Campaign Management: Plan, execute, and analyze email marketing campaigns - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Sequences: Set up automated email sequences to streamline outreach and engage leads/contacts - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Field Sales Management: Manage or track sales completed by field teams/employees - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Insurance Industry: Intended to be used by insurers - For iPad Devices: Operate/access software on iPad Devices - For Nonprofits: Software specialized for non-profit organizations - For Sales Teams/Organizations: Caters to sales teams - For Small Businesses: Designed for small businesses - For Startups: Primarily serving startup companies - Forecasting: Form predictions based on past and present data/trends - Forms Management: Store, manage and track all forms in a centralized location - Franchise Intranet: A central repository to manage branding content across franchisees. - Franchise Operations Management: Track and manage the day-to-day operations of all franchise locations. - Fundraising Management: Activities related to raising money for a specific cause - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Grant Management: Monitor application statuses, proposals and award funds - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Kanban Board: Visualization tool to organize and optimize tasks and track their status at every stage of workflow - Lead Assignment: Manually or automatically assign leads to sales reps - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Engagement: Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Notifications: Real-time alerts or notifications that inform teams about new leads or prospects - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lead Scoring: Score a lead based on quality or likelihood to buy/convert based on predetermined criteria - Lead Segmentation: Divide leads into buckets based on predefined criteria and routing rules - Leaderboards: Boards that use custom metrics to show how leading performers compare to other individuals/teams - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Marketing Management: Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Membership Management: Database of members to track personal information of individuals and families - Microlearning: Distribute training content in bite-size pieces that can be consumed in short periods of time - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Location: Manage and support multiple locations - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Online Forms: Create new forms and/or use ready-made online form templates - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Pipeline Reports: Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. - Prioritization: Arrange tasks based on the level of priority or urgency - Proposal Generation: Create proposals based on costs of labor and materials - Prospecting Tools: Tools designed to streamline the process of lead generation and management for sales teams - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Referral Tracking: Log and store the source of contacts/leads - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Sales Activity Management: Define, track, and/or automate sales activities and sales processes - Sales Forecasting: Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Shared Contacts: Share contacts with other applications like Gmail and CRM - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Training Management: Track employee/learner's progression through training programs - Visitor Tracking: Track visitors and purpose of visits - Volunteer Management: Manage volunteer information and direct volunteer resources - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Web-based Deployment: SaaS, web-based, online deployment - Website Integration: Seamlessly integrates with 3rd party websites - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (163) 4.7 Based on 163 reviews ## Pricing Value for money 4.8 (147) Free Trial [View pricing plan details](https://www.capterra.com/p/178044/VipeCloud/pricing/) Community $15.00 Per User,Per Month It includes: - 1 User - Help Center - Social Sharing - Suites Plus $25.00 Per User,Per Month It includes: - 10k Monthly Emails - 1 User - 2k Contacts - Email Marketing - Feature Rich CRM - Help Center - One Pipeline - Responsive Email Support - Sign up Forms - Social Sharing - Stories - Texting - 2¢ Per - Video Email Pro $50.00 Per User,Per Month It includes: - 10k Contacts Per User - 30k Monthly Emails Per User - Account Management - Custom Fields - Everything in Plus and: - Inbox Sync - One Scheduler - One Team - Phone Support - Sales Estimates & Quickbooks Integration - Sales & Marketing Automation - Up to 10 Users Enterprise $75.00 Per User,Per Month It includes: - 10k Email Verifications Per Month - 60k Monthly Emails Per User - Contact Scoring - Everything in Pro and: 60k Contact Per User - Multiple Pipelines - Multiple Schedulers - Multiple Teams - One-Email-Per-Minute Mass Email Processing - Website Tracker Custom $100.00 Per User,Per Month It includes: - Custom Needs Value for money 4.8 (147) 4.8 Based on 147 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ Calendly](https://www.capterra.com/p/148036/Calendly/)[ Squarespace](https://www.capterra.com/p/143461/Squarespace/)[ Stripe Payments](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (135) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (135) 4.9 Based on 135 reviews ## User reviews Overall rating 4.9 Based on 163 reviews Filter by rating Counts reflect reviews available in this feed. 5(143) 4(17) 3(3) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful Gloria K. CEO Used the software for: 3-5 years ### "Great support and perfect for small business" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 26, 2025 Great - their videos are super useful to learn how to do everything. I must have contacted the support team at least 5 times during our set up and they have always been very helpful. Pros For a small business, we were looking for something simple, easy to use, and a good value. We found it in Vipecloud. Cons With multiple users, it was not easy to share contacts, templates, etc. Or maybe we didn't know how. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "VipeCloud is CRM with great customer service and a quickly expanding toolset. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 20, 2025 It's been phenomenal. The team is incredibly responsive to my needs. They answer questions and have been very adaptable to things that come to mind. The service is great. Pros It just keeps expanding in its capabilities. It's pretty easy to learn. I've been able to teach myself how to add in Zap integrations. It's an all-in-one system with CRM, contacts, automations, scheduler, newsletters. Cons I don't love the way the embeddable forms look. They're fine, but don't look great integrated onto my Squarespace pages. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Business Development Manager Used the software for: Less than 1 year ### "Best CRM for small sized businesses" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 21, 2021 VipeCloud has been a great asset in helping us organize and keep track of customer interactions on a daily basis. In particular, \[SENSITIVE CONTENT\] has been outstanding in providing personalized support in exploring how best to use VipeCloud to suit us as a law firm. Having tried a number of systems and databases over the years, we can say with confidence that VipeCloud is one of the most user-friendly ones and can be customized to meet our needs rather than forcing us to reconfigure our data to fit the system. Pros Easy of use & easy integration. The user experience has been positive thanks to \[SENSITIVE CONTENT\] who has been a great help from the get-go. Suggestions from us (the users) are considered and have been implemented in the new releases. Cons An Auto-saving feature in the Email template would be really helpful. Users should be able to re-order the pipelines instead of deleting and re-typing them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: Less than 1 year ### "VipeCloud is an intricate part of our tech stack... LOVE IT! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 5, 2024 Drew and the team are great. Very responsive, open to feedback, and always ready to help. Pros I love how easy it is to set up an email campaign, use the feature layouts, and create streamlined workflows. Cons Take a little bit to get used to how to find everything. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer President Used the software for: Less than 1 year ### "5 star Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 11, 2024 As a nonprofit with limited resources, it was imperative that we received strong training, and timely customer support as we set up our automations and integrations to our Donation Platform, GiveButter. Pros The onboarding, training and support is "Best in Class". Working with Drew! Cons it's a positive in reality but as they are growing there are improvements in integration and functionality that are in progress. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 1-3 years ### "Top Notch Customer Experience." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 23, 2024 Super, every need I have has been exceeded. Pros Amazing Customer Service, Quick Response time, Landing Page for each email. Great tool for Professionals, captures CRM in one spot. Cons That not everyone is enjoying it. I have so many friends who choose VipeCloud as the go to for communication. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Christy B. Owner Used the software for: 3-5 years ### "Vipecloud is a necessity for marketing!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 18, 2023 I'm not sure how I ever did business before Vipecloud. This platform allows me and my staff to handle all clients in one space and provide services to all of them at once. Pros Vipecloud makes it very easy to manage business contacts and communicate with them effectively. We not only add all contacts into one place and manage easily, but we are also able to provide services to our clients with one click. Very user friendly platform and customer service is top notch. Cons I feel like I'm not utilizing all features and it's just because I'm not tech savvy. I want to use the automated options more, but don't understand it. Maybe better explanation of new features that become available. This is mainly on me! I do feel like it would be nice to have a price break at a certain number of clients since we have grown so much. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Principal Used the software for: 3-5 years ### "Our go-to tool for everything!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 6, 2022 Vipecloud enables us to do a multitude of different things with our customer database -- everything from contact management to email marketing and even to tracking opportunities. It's one of the best on the market. Pros As a user of a number of the larger and more popular marketing automation / CRM tools, I found VipeCloud to be easier to use and quite robust for its footprint. The system was easy to set-up and use, and the support was out-of-this world. I'd recommend it to any small organization that's wanting to get the most out of the contemporary marketing software world. Cons There is almost nothing we didn't like about VipeCloud. When we encountered difficulties and even when we needed to unlock new features, VipeCloud was very eager to help! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "Love this service! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 11, 2021 I love the email features and social media posting. The system is user-friendly. The customer services is excellent, prompt, and easy to understand. Pros I love the ease of using this product. The customer service is excellent! Cons The only thing I think could be different, would be a notification via email when a post fails. It sometimes gives error, but I am not aware until I click that tab the next time I login to my dashboard. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Mary Kay sales director Used the software for: 3-5 years ### "Great Program for building customer relationships " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 5, 2022 Great! Adam and his team are top notch and very helpful with communication Pros Easy to use! Great customer support! They went out of the way to make sure you are knowledgeable of how to use the system Cons There wasn’t anything I didn’t like about it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/178044/VipeCloud/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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