# EngagementHQ Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is EngagementHQ the right Government solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178066/EngagementHQ/reviews --- EngagementHQ 4.4 (11) [View alternatives](https://www.capterra.com/p/178066/EngagementHQ/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of EngagementHQ Ease of use 4.5 Customer Service 4.3 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Genesis G. Marketing Specialist Marketing and Advertising Used the software for: 1-2 years ### "Engagement HQ" March 7, 2023 5.0 Pros I have been able to customize and set up the system quickly and efficiently. Easy to reach audience by simple engagement online. Cons Wish there were additional features. Sometimes I struggle with having images that are blurry. Review Source CH Casie H. Corporate Planning and Engagement Coordinator Government Administration Used the software for: 2+ years ### "Local government use of EngagementHQ" February 13, 2021 5.0 We were able to reach a broad audience by doing simple engagement online, saving time, money and effort of notalways having to be in the field face to face. More engagement with the community happens as a result. A great comms tool aswell. Pros The ease of use, customisation, ability to schedule, support other engagement you are doing with easy to use digital engagement. Building a database of community members. Reporting that is simple to use with a variety of reporting options s Cons Customising your database to fit an engagement project is clunky. Not being able to bulk remove a tag is extremely annoying. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing EngagementHQ The variety of tools were greater. Community engagement projects are supported by community engagement professionals at engagementhq. Ease of use. Review Source GH Gil H. CFO Non-Profit Organization Management Used the software for: 2+ years ### "Locked into auto-renewals for an unused system. Deeply unfair to nonprofits" October 21, 2025 1.0 We never managed to use the product successfully and received no meaningful support. When we tried to cancel, Granicus refused and continued billing under a long-term Master Service Agreement we never knowingly agreed to. It’s been a draining and frustrating experience that contradicts everything a company serving community organizations should stand for. Pros The idea behind EngagementHQ, supporting civic participation, is valuable. Unfortunately, that promise was never realized for our organization. Cons Predatory renewal practices. Our nonprofit stopped using the platform years ago, sent multiple written cancellation requests, and yet Granicus kept auto-renewing our contract and invoicing us thousands of dollars for an unused service. Their “no early termination” clause and unwillingness to cooperate feel unethical and financially abusive toward small nonprofits. Review Source LH Lauren H. Engagement Lead Government Relations Used the software for: 2+ years ### "Let's Talk..." September 22, 2020 5.0 I have worked with Bang the Table since 2017, during my time at Bury Council and now at Manchester Council, communicating mainly with \[SENSITIVE CONTENT HIDDEN\]. Both \[SENSITIVE CONTENT HIDDEN\] have been a pleasure to work with. Both are professional, knowledgeable and entirely friendly and welcoming into the Bang the Table family. Both \[SENSITIVE CONTENT HIDDEN\] have always endeavoured to answer any questions or queries either myself or colleagues may have had. They are quick to answer emails and have no problem hopping on a telephone call or video call to provide a demonstration. I am a huge advocate for the Engagement HQ platform, I think it is an absolute asset to Local Authority engagement. The engagement tools are innovative yet easy and accessible to use for the participant. The dashboard reporting is perfect for the analytics we desperately need for our research based strategies and City plans. I have used the 24/7 chat/help function within the site and can confirm that the help you receive from the team behind the scenes to advice and support any issues are fantastic, The quick responses, attention to detail in resolving any problems is very helpful - and the GIFS make it all the more better! There is certainly an appetite for this technology in the digital age that we find ourselves in and I hope to have Manchester City Council on board soon! Pros Although the range of tools are fantastic, the best thing about the site for me is the two way communication element. Yes it is a site to gather information from a participant - but it's also an opportunity for the host to share information - to be able to share relevant social media pages, share important documents, share useful websites, share contact information for professionals that may be able to help etc is fantastic. It's a two way street for gathering insight, sharing and communicating with communities and residents, the 360 approach to the design framework is on point. Cons The thing I struggle with is having images that aren't blurry. This is probably something to do with the images I have access to and not necessarily the fault of the EHQ platform but generally blurry images are my bug bear. Reason for choosing EngagementHQ EHQ is the preferred provider because it has a substantial range of tools, a comprehensive reporting suite, and an excellent reputation. I have been to many Greater Manchester Conferences where the Bang the Table have been referenced with the most positive of comments. Review Source Response from Bang the Table September 29, 2020 Thank you for your continued support, Lauren! We're excited to see you bring EngagementHQ to Manchester City Council and the impact you will have with the community. ~ Team Bang the Table BT Becky T. Director of Implementation Architecture & Planning Used the software for: 2+ years ### "Fantastic customer service" November 10, 2020 4.0 Overall, we've had a good experience with EngagementHQ. The sites are pretty user-friendly, especially with this year's update and the new customizable home page features. Customer service is great, and our clients have been happy with their sites. The team at Bang The Table has been open to our suggestions for new features, and we're hopeful that the tools and features will continue to get even better. Pros Customer service is EXCELLENT. Any time I have a question or concern, I use the chat feature to direct message a technician who walks me through the issue. Everyone I have dealt with has been friendly and helpful - and they often sign off with a Harry Potter meme or something that reminds me that I'm talking to a REAL person! Cons I wish there were additional features in the Places tool. In this year's pandemic, we've had to move all of our urban planning public engagement events online, and one of the "in-person" activities that we've had a hard time replicating is our mapping exercise. We typically print large paper maps of towns and cities and allow the public to add colored stickers in areas where they'd like to see growth and development. We also ask them to circle areas and neighborhoods, and to draw lines where they'd like to see future connections. The Places tool only allows people to place markers. I'd like for them to be able to draw polygons and lines as well. Review Source eG emma G. Senior Advisor Government Administration Used the software for: Less than 6 months ### "I love this platform!" January 6, 2022 5.0 overall, I love it. Pros It is so easy to use and implement. As the Site Admin for now several organizations, I have been able to customize and set up the system quickly and efficiently. Once developed, the organization easily adopts the platform and project managers are eager to upload their projects. My mantra is "the line up starts to the right! LOL Project Admins easily grasp how to upload and create projects and pages, and our communications department is very happy to be brought into the loop on projects faster and earlier, to drive more effective conversations with our stakeholders. A Win-Win-Win! Cons As you've grown a bit bigger, I notice your help staff if relying more on the articles than directly helping users. If I reach out for help, I want step by step solutions, not a laundry list of articles I now have to sift through. And if I have an issue or glitch, it would be nice to have a troubleshooting area to help with that. Review Source JB Jessica B. Planner / Project Manager Architecture & Planning Used the software for: 6-12 months ### "Easy to use" November 17, 2020 4.0 Overall EngagementHQ has been a great platform to use for our clients. It is easy to set up and administer and has provided us with a way to continue to do virtual public engagement activities during the pandemic. Pros It is easy to set up and user friendly. It is great for sharing information and also gathering input from the public. Cons I wish there were more features in the Places tool such as allowing people the ability to draw lines and polygons, not only place markers. Since we are using EngagementHQ a lot more for public engagement it would also be nice if there were addons such as a chat function that would allow the public to chat with us from the website and something for accessibility that would allow people the ability to change the text size, text spacing, make it dyslexia friendly, change contrast, etc. Review Source SS Simon S. Director of Strategic Technology and Quality Manager Architecture & Planning Used the software for: 6-12 months ### "Engagement HQ review" November 16, 2023 5.0 A very pleasing overall experience, particularly impressed with the intuitive software and support for the product. Pros Support - \[sensitive content hidden\], Implementation Consultant was excellent, great energy. Cons Nothing really jumps out in terms of a dislike Review Source RB Rachel B. Project Support Co-ordinator Government Administration Used the software for: Less than 6 months ### "First steps" January 5, 2021 5.0 I can definitely say that I have had a positive experience the EngagementHQ so far. Pros So far I've found the software easy to use and intuitive. It's laid out in a logical manner and doesn't take long to get to grips with the essentials. The customer experience seems equally easy to use and engage with. It also offers the users confidence as different projects all have the same look and feel even though the tools might differ. Cons Still learning at the moment so difficult to say but I haven't come across and sticky moments yet Review Source VC Viv C. Project Assistant Government Administration Used the software for: Less than 6 months ### "So simple to use!" October 20, 2020 4.0 Love it! Pros You don't need to be a programming fiend to use this product! It's quick and easy to use, and has a very clean interface. Cons Lack of font type and colors; inability to delete mistakes Reason for choosing EngagementHQ Sleek interface, easy to use. Review Source Response from Bang the Table October 21, 2020 Thank you so much for your feedback, Viv! Happy to hear that you're finding the platform easy to use. I'll pass along your thoughts on fonts and colors to our Product team. Cheers ~ Team Bang the Table SS Stéphanie S. Agente aux communications Government Administration Used the software for: Less than 6 months ### "Très bien" September 15, 2021 5.0 Pros La diversité des outils et que tout est friendly user. C'est très intuitif. Cons La grande diversité des outils, on se demande souvent si on doit utiliser tel ou tel outil. Review Source Similar Products Featured ## Related categories [Community](https://www.capterra.com/community-software/)[Government](https://www.capterra.com/government-software/)