Who Uses This Software?

For Large- to Enterprise-Level Nonprofits.


Average Ratings

12 Reviews

  • 4 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • Blackbaud
  • www.etapestry.com
  • Founded 1999
  • United States

About Blackbaud CRM

Get quick contact with donors from any device via CRM solution designed for large to enterprise-level nonprofit organizations.


Blackbaud CRM Features

  • Committee Management
  • Contact Management
  • Donor Management
  • Email Marketing
  • Event Management
  • Fundraising Management
  • Grant Management
  • Membership Management
  • Social Media Integration
  • Volunteer Management

Blackbaud CRM Reviews Recently Reviewed!


Blackbaud is great for non-profits!

Dec 27, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love that Blackbaud has many different software options. The non-profit I work for used Blackbaud's Raisers Edge software for many years and switched to Altru in 2012 as our CRM needs had increased/developed as our organization grew. I also am appreciative of the time and attention that Blackbaud employees provide when support or training is needed.

Cons: Blackbaud's client base is largely owned by non-profit organizations. Non-profits aren't typically the kind that can spend thousands of dollars on software every month. However, Blackbaud's products are very costly. I would say they are worth the money, if it's affordable. But I do question their motives when it comes to cost, as they seem very high for who the products are for.

Overall: Blackbaud has allowed our team to increase relationship with our patrons through the careful documentation of every interaction and helpful information regarding the constituent- including sales orders, event registrations, donations, prospect management, memberships, contact information, household/organization relationships, marketing communications, etc. We also utilize the training and support available through Blackbaud to ensure we are using their tools to their full potential.

Great way to raise funds!

Dec 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software is designed for nonprofits and the the features are incredibly helpful in maintaining and recording information about our constituents.

Cons: Some of Blackbaud's systems look dated and you have to upgrade (more $) for a 2018 look. However, the functionality is efficient and effective. The cost is also a bit high as compared to other cloud-based CRMs.

Overall: We are tracking our constituents and raising money by building relationships. We could not do that without this system.

RaiserEdge was the top CRM

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: RaiserEdge was our main CRM before we switched to Salesforce, RaiseEdge really built something that enabled nonprofits to have everything covered.

Cons: RaisersEdge stopped keeping up with times, they did not invest on the online platform and the bridge and net community were a disaster. I loved RaisersEdge but they simple stopped investing our their technology and they become a very closed software.

Overall: We did all our daily data entry and reports

Very helpful software for Higher Education

Jan 19, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It's tailored to my needs as a higher education professional. It's a software designed specifically for nonprofits, and helps not only with CRM, but with how to conduct all fundraising operations.

Cons: Sometimes the export features are not the most useful, however, we are able to find workaround solutions.

Overall: Blackbaud has helped us tremendously in our fundraising. We continue to be pleased with it and aren't going anywhere else anytime soon.

360 View of Constituent (Donor) Data

Nov 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I LOVE THE CAPABILTY TO MANAGE DONORS FROM BEGINNING TO END. FROM PROSPECTING TO STEWARDING. REVENUE IS EASILY ENTERED, STORED AND REPORTED ON. ABILITY TO MANAGE ALL FUNDRAISING AND EVENTS ALONG WITH VOLUNTEER MODULE. SECURITY ROLES TO MANAGE WHO SEES WHAT.

Cons: I HAVE NO COMPLAINTS THUS FAR ABOUT THIS SOFTWARE.

Overall: MY OVERALL EXPERIENCE WITH BLACKBAUD CRM HAS BEEN NOTHING SHORT OF AWESOME. WHAT AN AMAZING PIECE OF SOFTWARE!

Probably the best CRM for large schools

Aug 29, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It is more open the its closest competitors allowing for the possibility of in house IT customization. However this are not as upgrade-able as the company says they should be.

Cons: Not a mature product, still has may growing pains to be worked out.

Blackbaud for fundraiser events-non-profit

Dec 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that we can use this software on our I-Pads while working at an event to find donors and cash them out easily.

Cons: Sometimes it is confusing as to which step you are in until you have used it several times.

Overall: My overall experience is good, it is nice to not have paper flying around at events.

Capterra loader

Keep Your Donors In Line

Dec 31, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Excellent donor management and donation tracking.

Cons: The vast amount of features can be difficult to learn.

Overall: Excellent! It was brought efficiency to the office.

Blackbaud CRM

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I mostly used this software for reports and it was very easy to get the information that I was looking for.

Cons: I don't really have any dislikes with this software.

Blackbaud CRM

Oct 09, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easily able to keep a lot of information in one place.

Cons: Better for somethings more then others such as financial tracking

Capterra loader

CRM software for rec donations

Jan 09, 2019
3/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It's an ideal software for receiving donations. The company has done a lot in the past few years on listening to their customers on what they want and need. And great way to keep in touch with customers.

Cons: There's a learning curve and difficult for new users who are not tech savy. Should be more user friendly.

Overall: If your business is receiving donations this is a great product to use and keep your customers updated daily.

Anything but bbec

Dec 14, 2018
2/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Pretty full feature set, good community of users.

Cons: Terrible interface, terrible service, difficult to implement, closed ecosystem, expensive.

Overall: Negative. Sales force, every action, ROi all offer better solutions.