--- title: "Blackbaud CRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Blackbaud CRM Software - reviews, pricing plans, popular comparisons to other ETL products and more." source_url: "https://www.capterra.com/p/178085/Blackbaud-CRM/" page_type: "product" language: "en" publication_date: "2026-09-30" --- # Blackbaud CRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Blackbaud CRM ## What is Blackbaud CRM? What is Blackbaud Enterprise Fundraising CRM? Blackbaud Enterprise Fundraising CRM is a purpose-built cloud solution for enterprise-scale nonprofit, healthcare, and higher education fundraising programs. Its intelligent, flexible platform empowers organizations to raise more by enabling fundraising teams to operate with greater efficiency, security, and insight. Integrated business intelligence and analytics unlock powerful data-driven strategies to engage, retain, and grow supporter value—helping you achieve your most ambitious fundraising goals. ## What is Blackbaud CRM used for? [Nonprofit](https://www.capterra.com/nonprofit-software/)[Nonprofit CRM](https://www.capterra.com/nonprofit-crm-software/)[Fundraising](https://www.capterra.com/fundraising-software/) Top alternative Featured Overall rating Based on 51 user reviews Reviews sentiment Positive 65% Neutral 12% Negative 24% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Blackbaud CRM?[Manage this product listing](https://www.g2.com/products/dexi/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Blackbaud CRM 3.5 (51) VS. [4.5 (1,482)](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/) Starting Price Contact vendor Starting Price $119 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.1 (51) Ease Of Use 4.3 (1,481) Value For Money 2.9 (36) Value For Money 4.5 (1,218) Customer Service 3.4 (44) Customer Service 4.8 (1,380) ## Blackbaud CRM alternatives Highest Rated [4.7 (1,287)](https://www.capterra.com/p/131207/Bloomerang/reviews/) Starting price $125.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (414)](https://www.capterra.com/p/97513/DonorSnap/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.3 (620)](https://www.capterra.com/p/102088/NeonCRM/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.3 (314)](https://www.capterra.com/p/154358/Keela/reviews/) Starting price $160.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/178085/Blackbaud-CRM/alternatives/) ## FAQs about Blackbaud CRM Overview ### Which roles and teams benefit most from Blackbaud CRM? Blackbaud CRM is most used by nonprofit executives, development and fundraising teams, and finance staff managing constituent relationships and revenue. Development managers track donors, prospects, sponsorships, and memberships; executives review organizational activity; finance teams support gift and accounting records; and operations, marketing, and program coordinators organize outreach and event-related data. Answer based on 51 reviews Overview ### What company size and industries is Blackbaud CRM built for? Blackbaud CRM is built for enterprise-level nonprofits, foundations, companies, education institutions, and healthcare organizations, while 71% of reviewers are small businesses. Its leading industry is nonprofit organization management (53%), followed by education management (12%) and religious institutions (8%). The most common use case is nonprofit work (43%). Answer based on 51 reviews Features and Usability ### What are the key features of Blackbaud CRM? Blackbaud CRM includes donor management and donation tracking for constituent records, giving history, and relationship interactions. Core fundraising management covers grant management, event management, and payment processing. Reporting and analytics support fundraising performance analysis, while configurable workflow and custom attributes adapt records and follow-up processes to organizational needs. Answer based on 27 reviews Getting Started and Support ### How easy is it to onboard and train a team on Blackbaud CRM? Blackbaud CRM offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers report that basic tasks can be learned by nontechnical users, but the system’s breadth creates a steep learning curve for new users. Admins and teams handling queries, imports, reporting, and configuration typically need more time and technical guidance. Answer based on 27 reviews Getting Started and Support ### What customer support options does Blackbaud CRM offer, and how do users rate the experience? Blackbaud CRM offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. User experiences vary: some describe knowledgeable representatives, quick responses, and helpful training resources, while others report slow or inconsistent follow-up, difficulty reaching technical support, limited expertise for complex questions, and unresolved billing or account issues. Answer based on 23 reviews Features and Usability ### How well does Blackbaud CRM manage donor information? Blackbaud CRM centralizes donor profiles, gifts, interactions, relationships, events, and stewardship activity for nonprofit fundraising teams. Users can add custom attributes, record giving history, track prospects, and access constituent details during events. Some organizations report duplicate donor records and limited search accuracy, so data-governance processes remain important. Answer based on 18 reviews Features and Usability ### Can Blackbaud CRM keep nonprofit records in one place? Blackbaud CRM keeps constituent, fundraising, grant, ticketing, and supporting-document records in one database, giving nonprofit teams a fuller operating history. It supports attachments, custom fields, giving records, and interaction tracking. Some administrators find migrations, recurring-entry changes, and complex queries time-consuming, especially when adapting older records to newer formats. Answer based on 15 reviews Features and Usability ### Is Blackbaud CRM easy to use? Blackbaud CRM provides a generally approachable interface for entering constituents, editing records, and running reports, particularly after staff training. Nonprofit teams value its clear data views and configurable workflows. However, navigation can feel complex for new or less technical users, and deeper customization may require added time, expertise, or budget. Answer based on 12 reviews Features and Usability ### What features does Blackbaud CRM include? Blackbaud CRM brings fundraising, donor management, grants, events, memberships, reporting, and integrations into one feature set for nonprofits. Teams value the breadth of configurable tools and data tracking options. Some users encounter clunky workflows, web-versus-database switching, basic membership functions, and less useful exports, which can require training or workarounds. Answer based on 12 reviews ## Features AI summary Based on 1,410 ETL reviews Capterra reviewers highlight these as the top features buyers look for in nonprofit CRM software: - **Donation Tracking** (**75%** of reviewers rated this feature as critical) - **Credit Card Processing** (**66%**) - **Donor Management** (**70%**) Blackbaud CRM supports **Donation Tracking** and **Donor Management**, giving nonprofit teams the tools to record gifts accurately and maintain detailed donor relationships over time. However, it does not include **Credit Card Processing**. Instead, it offers other important capabilities that reviewers also value, including **Contact Management** (**54%**) and **Fundraising Management** (**53%**), helping businesses organize supporter data and manage campaigns more effectively. These features provide teams with better visibility into donor activity and fundraising efforts, allowing teams to strengthen outreach and improve giving results. Donation Tracking 2.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Track and view detailed financial donation history made by contacts and members Donor Management 2.2 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach Contact Management 2.9 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Fundraising Management 1.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Activities related to raising money for a specific cause For Nonprofits 2.8 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Software specialized for non-profit organizations Member Database 3.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Add, store and access information pertaining to members Blackbaud CRM 20 features ### All Features - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Donation Tracking: Track and view detailed financial donation history made by contacts and members - Donor Management: Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach - Email Marketing: Create and send email blasts/campaigns - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Management: Schedule and manage the logistics of activities and other gatherings - For Nonprofits: Software specialized for non-profit organizations - Fundraising Management: Activities related to raising money for a specific cause - Grant Management: Monitor application statuses, proposals and award funds - Member Database: Add, store and access information pertaining to members - Membership Management: Database of members to track personal information of individuals and families - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Volunteer Management: Manage volunteer information and direct volunteer resources - Website Management: Built-in website builder or integration with third-party site - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.5 (51) 3.5 Based on 51 reviews ## Pricing Value for money 2.9 (36) ### Starting price Free trial not available Value for money 2.9 (36) 2.9 Based on 36 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.4 (44) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.4 (44) 3.4 Based on 44 reviews ## User reviews Overall rating 3.5 Based on 51 reviews Filter by rating 5(13) 4(20) 3(6) 2(3) 1(9) Mentioned topic Sorted by most recent AN Anonymous User Asst. Dir. LAG Fund-Raising ### "Preferred Blackbaud" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 17, 2026 I liked Blackbaud and would use it again over Salesforce because all the information was in one place. Pros I thought Balckbaud was easier to use than Salesforce. I thought everything was nice in one place and easy to use. Cons I didn't like that you could not get real time information and that you could not get reporting right away, however I did like the reports. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JN Jack N. Founder Non-Profit Organization Management ### "BlackBaud is a hard NO" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 5, 2025 Our request for a cancellation of agreement went ignored. They seem to have no compassion for a small nonprofit struggling to pay its bills. Pros Nothing at all! One of our board members entered into an agreement without board authorization. When we try to undo this agreement, they came at us with their lawyer. Cons One of our board members signed up and left our board. He was not authorized to enter into disagreement so we tried to cancel it with our attorney. We’re a small nonprofit and never use the platform. BlackBaud send us many threatening letters, and even though our attorney responded, we made a years worth of payments. We had numerous request for cancellation ignored, and as of today they’re still trying to collect. Switched from [Pledge](https://www.capterra.com/p/198235/Pledgeling/) Because Pledge is free, easy to use and totally geared towards nonprofits Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LP Lisa P. Finance Director Non-Profit Organization Management ### "SAVE YOUR MONEY!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 7, 2024 During the initial presentation, they bragged about how useful they are for small non-profits. LIES! In the three years of use, I became farther and farther behind. Our contract started in May but we didn't even start using it until October. So much training was needed, and I'm relatively smart when it comes to software, but I needed unbelievable amounts of training. This might be a good software for large organizations with a department of accounting folks, but small organizations need to run a different direction. Look at Araize, they have a fantastic product! Pros The best part was the ability to create recurring entries. That is, until it was taken away with the switch to web only use. With over 200 recurring entries every month, it's a drain on my time and energy. Cons Customer support is the WORST. They must hire random people off the street. In three years, I think I talked to one person who knew anything about accounting. And don't get me started on pricing - a 25% increase after the initial contract, which was supposed to convert to an annual fee, but they are claiming it's a 3-year. Nobody in my organization signed a three year contract. Not when their software is NOT the best for small organizations. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Mike S. Director of IT Non-Profit Organization Management ### "Great CRM for non-profit" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 4, 2024 Pros The ease of use and navigation, payment processor built in, the customization of donation forms, and having multiples, reporting, and the amount of plugins available. Cons Communication with other software such as Constant Contact. Switched from [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Lack of customization and processing options. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Sr. Prospect Researcher Non-Profit Organization Management ### "Robust CRM platform, but feels overcomplicated and outdated at times" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 March 25, 2024 Generally good, but it takes some time to get used to the platform and its quirks and inefficiencies Pros Tons of features and pretty good at being customizable, generally intuitive point-and-click Cons It is not very efficient in terms of how many clicks it takes to do certain tasks, and it could be updated to not feel like something from 1998 Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Raghavendra R. Software Engineer Computer Software ### "Broken login management and frustratingly confusing terms" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 February 24, 2024 Pros I'm a customer of another company called Russian School of Math (RSM). They use Blackbaud as their payment provider. It's a nightmare for me whenever I need to pay RSM Cons 1\. When I register a new class I get a new “family” id. What??? I’m not buying a new class not a family! 1. Can you fix your terminology? This is extremely confusing 2. I've to go to one website for registration (parents.russianschool.com) and another website (parent.blackbaud.com) for payment. Third one parent.smarttution.com not sure what it is 3. Even within the payment website, there are multiple school accounts? I expect one login for the company not one for each of its branch. 4. What is Blackbaud and why should I deal/learn about that when I’m doing business with RSM? Can you hide your implementation details from users 5. Blackbaud's password policy is too strong Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Tara M. Assistant Director Higher Education ### "Review Blackbaud" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 August 14, 2023 i find it to be a very useful tool. Pros It stores so much data about a constituent. Cons It is sometime tough to locate datathat I need. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JV Jacqueline V. Business Manager Entertainment ### "If you don't have it and are considering this product keep on looking!" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 27, 2023 It is so frustrating. Customer service is an absolute joke Pros It is online and you can attach backup. I like that you can upload a budget. Cons The customer support is pitiful and there is no one to holistically assist when you have a problem. Don't buy the line you can call one company for all your needs because it works like 20 companies all pointing their finger at each other and it is impossible to resolve problems. I am highly disatisfied. Reasons for choosing Blackbaud CRM Sales pitches that promised excellent customer service and increased efficiency - don't believe the lie! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Executive Director Non-Profit Organization Management ### "Avoid at all costs" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 1, 2023 Pros The sales team did a great presentation but after implementation support and customer service is awful. Cons Customer service and support teams are horrible, training is complex for a non-profit with volunteers and keeping data current and relevant is time-consuming and archaic. Switched from [Netskope One Platform](https://www.capterra.com/p/130671/Insightly/) Help grow a non-profit and increase fundraising Alternatives considered [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR Mariam R. Staff Accountant Education Management ### "BlackBaud" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 15, 2022 Pros I like the user experience, it is easy to use and very user friendly. Customer support is also very quick and helpful! Cons I think it could be less expensive but overall great quality! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/178085/Blackbaud-CRM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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