# Page 2 | Blackbaud CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Blackbaud CRM the right Nonprofit CRM solution for you? Explore 50 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178085/Blackbaud-CRM/reviews --- Blackbaud CRM 3.5 (50) [View alternatives](https://www.capterra.com/p/178085/Blackbaud-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 2 - Reviews of Blackbaud CRM ## Showing most helpful reviews Showing 26-50 of 50 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CM Christopher M. Development Coordinator Religious Institutions Used the software for: 2+ years ### "Lackluster Customer Service, Limited Flexibility, and Expensive" April 2, 2019 3.0 To start, Blackbaud has terrible customer service. My organization has been with Blackbaud over two decades and when interacting with our Blackbaud financial representative I was not informed of this information. Blackbaud would require my organization lock into 3-year contracts at a time. Furthermore, my organization paid extra for this product called "Address Finder NXT" which is suppose to update the donor list for deceased donors. However, when performing my own experiment this product was not accurate. My organization did not renew a contract so Blackbuad auto-renewed my organization for another 3 years without our permission. As the new development coordinator I ended our 23-year relationship with Blackbaud for a more affordable customer-friendly Donor software company. For small non-profits I would not recommend Blackbaud. I would never recommend Blackbaud CRM to any organization. Pros The software is extremely detailed and if the user is trained it takes much less manual implementation than other less expensive competitors. This software is offered on the desktop as well as a cloud-based version. There are many additional products offered with the CRM to offer a whole encompassing experience with little manual effort. Cons Complex and not user friendly, difficult to teach new users, and for small non-profits too many options. Review Source VR Verified Reviewer Developer of Instructional Technology Education Management Used the software for: 2+ years ### "A Decent SIS" October 16, 2019 4.0 It has been lukewarm at best. When everything works it's ok. Pros I like that it connects all of our facets of our school under one umbrella so each user only has one login to all the information they need. Cons Their customer service is dreadful and slow. It is impossible to speak with anyone from tech support when problems arise. Review Source VR Verified Reviewer Development Manager Non-Profit Organization Management Used the software for: 1-2 years ### "CRM with some hiccups" September 8, 2020 2.0 Blackbaud CRM is a fine starter CRM software, but there are some administrative items that could use some work. Mainly duplicate entries and their search feature. Pros I like that CRM can easily and quickly talk to other programs that we end up using. It's a one stop shop for donor stewardship. Cons There isa duplication issue on Blackbaud that means sometimes 1 donor can show up 10+ times, and it's more work on the back end to get it to be removed. Search features can use some work. Review Source mS maddy S. Tech Support Education Management Used the software for: 6-12 months ### "I get anxiety every time I have to touch this tool" January 6, 2020 1.0 I just tried to log in to our personalized blackbaud portal and it's as if it's making repeat requests to the server on a loop. My colleague has spent over 15 hours (that i know of) simply customizing a grading form. I work for another school as well and we use a completely different SIS tool called Alma and it is a dream. And I can get on a chat service and I always immediately get support from great people who are super helpful and kind and I feel like I know them because it's the same folks every time and they point me to support articles. Pros It's cool you can customize this tool to work for your organization. Cons Support has been pretty bad. We have access to a person for a set number of hours, which hasn't been very great (not very personable, quickly trying to get through training sessions, will say he will do something and doesn't). But when I ask for access (that's right, you need special access to their knowledge base) our real person helper did not ensure at all that I could gain access to support pages (telling me to just e-mail this whole other team and they would help me). Review Source VR Verified Reviewer Residential Real Estate Specialist and Licensed Agent Real Estate Used the software for: 2+ years ### "Probably the best CRM for large schools" August 29, 2018 4.0 Pros It is more open the its closest competitors allowing for the possibility of in house IT customization. However this are not as upgrade-able as the company says they should be. Cons Not a mature product, still has may growing pains to be worked out. Review Source SS Steve S. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Dysfunctional company" May 29, 2019 1.0 Awful. Pros When the eTapestry product was first purchased it seemed overly complex, but it did function properly. Queries were not intuitive, but we learned. Our database size was approximately 11,000 records. Cons Two things: As Blackbaud made "enhancements" to the product, they did not provide ways to migrate from the old format to the new. In our case they said that we needed to individually edit our, now, 12,000 records. This was not an option and we decided to leave. Leading to the second problem. I sent Blackbaud notice that I was leaving. The notice was completely ignored and I was send a "discounted" contract. A Blackbaud representative asked me to call at a certain time, which I did. There was no answer and I left voice mail. I sent another notice that I was leaving. I was sent another discounted contract. I have now been sent bills for the original contract, AND for accrued time, in spite of the fact that Blackbaud has acknowledged receiving the \[second\] notice that I was leaving. Review Source AM ANN M. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Beware of Blackbaud Service/Support" December 26, 2019 4.0 Their service and support is awful. They make mistakes in invoicing and don't even try to fix them--corrections take months, and they'll turn off YOUR service/support for their mistakes. If an account rep leaves, they won't tell you, they'll just let your calls sit in his box. If we were making this decision today, and I know what I know now, there is no way I would consider Blackbaud. Pros It does what we need it to do, helps us keep track of our donors Cons Working with Blackbaud is a very unpleasant experience. Trying to get answers to anything is impossible. Their contract has fine print in it that seems designed to cause you problems--do be sure to read the fine print. Review Source KR Kevin R. Director of Advancement Non-Profit Organization Management Used the software for: 2+ years ### "Company has gone downhill the last four years" April 22, 2021 1.0 100% dissatisfied customer. Will never use them again. Much better options with vendors who are invested in your organization's success. Pros Strong functionality and good training and tutorial resources. That's about it for the positive. Cons Customer support is nonexistent. Company has grown so big the could care less about clients and use deceitful renewal techniques. I couldn't even get them to call me back for us to upgrade our subscription substantially. Much better options out there. Steer clear of these folks.....the could care less about your organization and care only about their profits. Review Source MS Mohammed S. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "RaiserEdge was the top CRM" December 18, 2018 5.0 We did all our daily data entry and reports Pros RaiserEdge was our main CRM before we switched to Salesforce, RaiseEdge really built something that enabled nonprofits to have everything covered. Cons RaisersEdge stopped keeping up with times, they did not invest on the online platform and the bridge and net community were a disaster. I loved RaisersEdge but they simple stopped investing our their technology and they become a very closed software. Review Source DW Dayna W. Accounts Receivable Education Management Used the software for: 2+ years ### "Blackbaud CRM difficult to use" October 26, 2019 4.0 Blackbaud CRM is a clunky program. The queries are a very frustrating part of this program. Also the customer service on this specific product is really lacking. Pros The linking options for couples, and linking for parents to children was very impressive. It was fairly simple to add constituents. Cons Importing accurately was a struggle I think mostly because you only had a certain amount of fields to use. Also pulling "Queries" or reports, was frightening. I needed classes to just understand how to pull accurately. We are using a new CRM software that imports very accurately and quickly. The reporting is much easier and more comprehensive and I love the new feature of adding a new field to any section of the software any time you want. This makes reporting and collecting information so much more simple! Review Source JP Jonathan P. Development Officer Higher Education Used the software for: 2+ years ### "Very helpful software for Higher Education" January 19, 2019 4.0 Blackbaud has helped us tremendously in our fundraising. We continue to be pleased with it and aren't going anywhere else anytime soon. Pros It's tailored to my needs as a higher education professional. It's a software designed specifically for nonprofits, and helps not only with CRM, but with how to conduct all fundraising operations. Cons Sometimes the export features are not the most useful, however, we are able to find workaround solutions. Review Source KS Kayla S. Sponsorship Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Blackbaud Review" July 18, 2020 5.0 It's been awesome! We love Blackbaud and have had a great experience. Pros Blackbaud has so many awesome features that our previous CRM did not have. We have loved it. They are still developing their web view version which is primarily what I use, but their database version has all of the features and can do so much. Cons I look forward to the day that the whole system will be housed online. Sometimes it's frustrating to switch back and forth between the database and the web view. Review Source KK Kourtney K. Fundraising Director Non-Profit Organization Management Used the software for: 1-2 years ### "Blackbaud Review" September 30, 2019 5.0 Overall I would definitely recommend Blackbaud, but I would love to see them allow for more customization. Pros Blackbaud was fairly intuitive. It helped to keep our data up to date and organized. The support team was great and always making updates. Cons I wish it were easier to edit and customize the software to meet our needs as an organization. There have been a few things we would like to track, but do not make sense in Blackbaud. Review Source VR Verified Reviewer Senior Development Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Crm for fundraisers" September 15, 2019 5.0 Overall, blackbaud CRM is a good application that took me a little bit of time to use its full functionality. Pros I like that crm can easily track interactions with top donors and fundraisers that I meet with on a weekly basis. Cons Understanding some of the functionality of crm blackbaud takes some time, it is a little hard to understand/ learn at first. Review Source CM Cheri M. Database Assistant Non-Profit Organization Management Used the software for: 6-12 months ### "Flexible Tool" September 11, 2019 5.0 We used Blackbaud CRM to keep records of constituents and their giving, as well as keeping track of our touches as an agency. We also used Blackbaud CRM heavily to keep track of tickets for our annual fundraiser. Pros I like that I can easily keep track of all constituents of my nonprofit. It's easy to add constituents and edit. I loved the customer service... representatives were super easy to contact and worked quickly to resolve even nationwide issues. Cons I didn't like how the sheer bulk of constituent information slowed the software during heavy event season. Review Source MM Miguel M. Finance & Accouting Assistant Environmental Services Used the software for: 1-2 years ### "To complex for us" November 14, 2019 4.0 Again, we liked it because of its integration with other programs but was too much and overwhelming for us to handle. It would have been nice if it was more user friendly and simpler. Pros We liked how integrated the system could be. There were a lot of systems and programs this one could integrate with and had many options when it came to presentation of material. Cons The biggest thing we did not like about this system was the reporting aspect of it. It was overwhelming for us. It was similar to that of creating formulas in excel. Some people like more complex systems and options but others just need it for simple tasks. It would have been nice if the whole reporting and field section aspect of it was more user friendly. Review Source Alvin P. content creator Marketing and Advertising Used the software for: 6-12 months ### "good" July 18, 2019 5.0 Pros blackbaud on its own as a CRM is pretty good Cons any additional products from blackbaud may not be the best Review Source VR Verified Reviewer Open Days Program Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Blackbaud CRM" October 9, 2018 4.0 Pros Easily able to keep a lot of information in one place. Cons Better for somethings more then others such as financial tracking Review Source VR Verified Reviewer Vice President Board Of Directors Computer Hardware Used the software for: Less than 6 months ### "Very clunky and expensive compared to other alternatives out there" September 6, 2019 3.0 They certainly have all the fanfare, but I would consider using a more local, less expensive alternative. Pros It's fairly comprehensive and allows me to manage my donor base effectively. It has everything I could ask for in a non-profit management platform. Cons It's expensive for the value it delivers. The software is getting more and more complex to use. But the user interface is difficult to navigate at times. Review Source Simon S. Director Of Technology Education Management Used the software for: I used a free trial ### "Great Software!" November 27, 2019 5.0 Very good. Pros Used a lot in schools for a variety of reasons. Cons A bit confusing to learn and complex for your average user. Switched from [Finalsite Apply](https://www.capterra.com/p/150377/Finalsite-Apply/) Cost. Review Source AB Ann B. Executive Director of Operations and Innovation Religious Institutions Used the software for: 2+ years ### "Robust CRM" March 8, 2019 4.0 For data management, I don't know that there is any better. Pros Blackbaud has many features and has brought different facets of CRM under one umbrella, giving you alot of tools in one system. Cons RE and FE work really great. The integration tools Blackbaud offers for newsletters, communicating between systems, etc. are a little difficult to integrate and have stalled some of our progress. Review Source VR Verified Reviewer Volunteer Non-Profit Organization Management Used the software for: 6-12 months ### "Good for a non-profit organization with many donors" August 15, 2019 4.0 Pros This is good software for keep a database of donors and their contact details with this software. Learning how to use the software is easy. Even less tech-savvy people should not have issues using it. Cons I did not notice any major problems when using the software. Review Source ES Elizabeth S. Electronic Documentation Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Blackbaud for fundraiser events-non-profit" December 18, 2018 4.0 My overall experience is good, it is nice to not have paper flying around at events. Pros I like that we can use this software on our I-Pads while working at an event to find donors and cash them out easily. Cons Sometimes it is confusing as to which step you are in until you have used it several times. Review Source JD Julie D. Controller Non-Profit Organization Management Used the software for: 2+ years ### "Blackbaud CRM" October 3, 2018 5.0 Pros I mostly used this software for reports and it was very easy to get the information that I was looking for. Cons I don't really have any dislikes with this software. Review Source JL Judy L. Director Non-Profit Organization Management Used the software for: 1-2 years ### "Not Impressed" July 13, 2020 3.0 Not impressed. Pros Blackbaud stores data for you so you can't lose anything. Cons Systems are hard to edit, not user friendly and extremely frustrating. Its hard to find what you need on the site and harder to export. Review Source Similar Products Featured