# Experience.com Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Experience.com Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more.

Source: https://www.capterra.com/p/178112/SocialSurvey/pricing

---

# 

 Experience.com Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Experience.com

## What is Experience.com?

Experience.com is a leader in Experience Management, offering a cutting-edge Experience Management Platform (XMP) that powers businesses through Customer Experience (CX), Employee Experience (EX), and Reputation Management. Our AI-driven XMP is meticulously crafted for businesses of all sizes, empowering individuals, locations, regions, and brands within a flexible hierarchy. We excel in three key areas: Customer Experience: Experience.com specializes in collecting, analyzing, and leveragage.

## What is Experience.com used for?

[Customer Experience](https://www.capterra.com/customer-experience-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/)

Overall rating

Based on 89 user reviews

Reviews sentiment

Positive

91%

Neutral

3%

Negative

6%

Contact vendor  
for pricing

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Experience.com?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.experience.com/&name=Experience.com)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Experience.com

4.7 (89)

VS.

[4.7 (2,781)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

Starting Price

Contact vendor

Starting Price

$39

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (89)

Ease Of Use

4.7 (10,408)

Value For Money

4.6 (84)

Value For Money

4.5 (6,449)

Customer Service

4.5 (85)

Customer Service

4.5 (5,756)

## Experience.com alternatives

[4.4 (121)](https://www.capterra.com/p/168823/SurveySparrow/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[4.3 (666)](https://www.capterra.com/p/141842/Weave/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

[4.7 (944)](https://www.capterra.com/p/137289/Typeform/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/178112/SocialSurvey/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Social Media Integration

4.7 (48)

89.58% of 48 reviewers that rated this feature as important or highly important

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Negative Feedback Management

4.5 (41)

80.49% of 41 reviewers that rated this feature as important or highly important

Identify, track, and respond to negative feedback

Real-Time Reporting

4.8 (37)

97.30% of 37 reviewers that rated this feature as important or highly important

Active reporting of data and metrics

Real-Time Notifications

4.9 (35)

91.43% of 35 reviewers that rated this feature as important or highly important

Notifications that are delivered to users as soon as an event occurs

Surveys & Feedback

4.9 (34)

88.24% of 34 reviewers that rated this feature as important or highly important

Gauge satisfaction and receive information for improvement and success

Alerts/Notifications

4.6 (32)

90.63% of 32 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Experience.com 29 features

Define levels of authorization for access to specific files or systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Process of dividing customers into groups based on common characteristics

Customize contracts and forms to collect specific information

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Graphical representation of data

Tracks metrics that provide insight into how a user interacts with any interface or product

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts.

Collect information from multiple sources

Identify, track, and respond to negative feedback

Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels

Predict future data based on historical data sets

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

View and track pertinent metrics to find patterns and gain insights from data

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Automatically monitor and receive alerts for any new online reviews

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc

Set up connections to third-party platforms to improve business processes

Get Advice

We can help you find the software with the features you need.

Features

4.7 (89)

4.7

Based on 89 reviews

## Pricing

Value for money

4.6 (84)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.6 (84)

4.6

Based on 84 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

Docusign](https://www.capterra.com/p/121506/Docusign/)[

monday.com](https://www.capterra.com/p/147657/monday-com/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Calendly](https://www.capterra.com/p/148036/Calendly/)[

Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.5 (85)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (85)

4.5

Based on 85 reviews

## User reviews

Overall rating

4.7

Based on 89 reviews

Filter by rating

5(76)

4(5)

3(3)

2(3)

1(2)

Mentioned topic

Sorted by most recent

JJ

Jacob J.

Loan Originating Partner

Real Estate

### "Experience will show your "Experience""

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

6/10

April 25, 2025

It's been a great tool to gather opinions/feedback on my business.

Pros

Experience gives me the ability to have my customers reach out & market me directly to my market & leave positive feedback on their relations with me.

Cons

I wish there was an easier way for my team to access the reviews/be tagged on all the emails so i don't have to forward/let them sign in.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 29, 2025

Thank you so much for your thoughtful review and for highlighting how Experience.com is helping your clients become your greatest promoters! We’re thrilled to hear it's making a positive impact on your business visibility and reputation. 💬✨ We also appreciate your feedback regarding team access to reviews and notifications — that’s incredibly valuable. Your insights help shape our roadmap, and we’re committed to making the platform even more seamless for teams like yours. Thanks again for being part of the Experience.com community! — The Experience.com Team

ST

Sheryl T.

Loan Originator

Financial Services

### "A great tool to have "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 17, 2025

I enjoy getting the feedback from recently closed clients. The response rate since using experience.com is much higher than other products used in the past.

Pros

I like the ease at which a client can leave a review and also the ease at which you can reply to that review. I also love that you can point future clients to the site and see your reviews.

Cons

I can't think of anything that I don't like about experience.com. I have had internal review software in the past and I feel like I didn't get the number of responses from clients as I would like. This product makes it easy for the client to review you and it's out there for the public to see.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 21, 2025

Thank you so much for your thoughtful feedback! We're thrilled to hear that you've found experience.com to be user-friendly and effective in gathering client reviews. It's great to know that the ease of use has positively impacted your response rate and helped showcase your excellent client experiences. We're glad to be part of your success and truly appreciate your support!

DN

Deborah N.

Owner - Real Estate Broker

Real Estate

### "Love The Combined Review Platform Feature"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 13, 2025

I've been using Experience.com for several months and its been great. It's nice to have a review platform that combines all of my reviews into one platform.

Pros

The combined reviews feature combining all of my review ratings into one.

Cons

I haven't come across anything I dislike yet about Experience.com

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 16, 2025

Thank you so much for your fantastic feedback! We’re thrilled to hear that the combined reviews feature is making your experience seamless and efficient. We appreciate you being with us for several months and are excited to continue supporting you in managing your reviews in one easy-to-use platform. If anything comes up or if you have any suggestions in the future, we’re always here to help! Thanks again for being part of the Experience.com community!

DH

Denise H.

Mortgage Loan Originator

Financial Services

### "Getting worse everyday. "

2.0

Overall Rating

2.0

2.0

Ease of Use

5.0

5.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

5/10

March 27, 2025

No response from a ticket I submitted twice. An embarrassing 5 star review with a glitch remains out there. The platform was better run when it was Social Survey.

Pros

Automatic survey emails are great. Clients respond most of the time.

Cons

Automated AI replies are sometimes insulting. I wish I could turn them off. Customer service is non-existent currently.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 28, 2025

Hi Denise, Thank you for taking the time to share your feedback — we’re truly sorry to hear about your recent experience. Not receiving a response to your support ticket is unacceptable, and we've escalated this directly to our support leadership to ensure it’s addressed. Regarding the AI replies, we understand how important tone and accuracy are. This feature can be turned off, though it may be controlled at the organization level. We're happy to look into your setup if you're open to it. We also appreciate your long history with us since the SocialSurvey days — that trust means a lot. Your input helps us improve, and we're grateful you took the time to share it.

Gregory P.

VP of Community Involvement

Financial Services

### "Process flow"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 21, 2025

I have been using for several years and it motivates you to do a great job with your clients.

Pros

I find it is a Great platform. Customers need to review to express their feelings of their experience.

Cons

More automation for my customers to review

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 16, 2025

Thank you for sharing your feedback! We’re so glad to hear that you find the platform great and that it’s motivating you to provide an excellent experience for your clients. We also appreciate your suggestion about more automation for customer reviews — that’s a great idea, and we’ll pass it along to our product team for future improvements. Thanks for being with us for several years, and we look forward to continuing to support you!

JT

John T.

Senior Loan Officer

Banking

### "The best exoerience!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

March 21, 2025

It's been ok, bht I could use more tools

Pros

Reviews management is easy and i like the AI feature also.

Cons

I'd like the ability to share quickly to Canva and insta

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 16, 2025

Thank you for your feedback! We’re glad to hear that you’re enjoying the ease of review management and the AI feature. We also appreciate your suggestion about sharing directly to Canva and Instagram — that’s a great idea, and we’ll pass it along to our product team as we continue to improve the platform. Thanks for being a part of Experience.com, and we’re excited to keep supporting you with more tools and features in the future!

SG

SHEILA G.

Loan Officer

Financial Services

### "Experience"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

March 21, 2025

My over all experience is positive. Easy to use and read.

Pros

Having multiple reviews in one place and being able to add partners

Cons

Needing to pay for AI analysis to boost score.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 16, 2025

Thank you for your feedback! We're so glad to hear that having all your reviews in one place and the ability to add partners is working well for you. We also appreciate your thoughts on the AI analysis feature. We understand how valuable it can be and will take your feedback into account as we look for ways to enhance the platform. Thanks again for your positive review, and we’re excited to continue supporting your experience with us!

KR

kevin R.

Branch Manager

Financial Services

### "I want more"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

March 21, 2025

Pretty good! It's one of the better/honest tools for people in my industry and i imagine in others as well,

Pros

The honest review from a customer. I just want more people to fill it out!

Cons

The customer can't figure out how to get to it sometimes to fill it out.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 16, 2025

Thank you for your feedback! We’re glad to hear that you value the honesty of the reviews and see the platform as a useful tool for your industry. We understand that sometimes it can be tricky for customers to navigate to the review form. We’ll be sure to look into ways to make the process even easier for your clients to complete. Thanks again for sharing your experience — we’re excited to keep supporting you!

KM

Kris M.

Branch Manager

Banking

### "Great platform! Ive been a user for 5+ years"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 21, 2025

Great platform, I have been using it for years. Its nice to send the link to clients so you can get manual reviews, and nice to consolidate all your review sites into 1 to use!

Pros

Its a great source to put all your reviews into one spot, so any customers can get a full shot of all the info and reviews before working with someone etc.

Cons

Nothing really negative. I like you can link socials and the only thing is, sometimes its hard to get the client to leave a review, it would be good if they got a TEXT also and not just an email. Would see more reviews for sure!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 16, 2025

Thank you for your fantastic feedback! We’re thrilled to hear that you’ve been enjoying the platform for over 5 years and that it’s helping you consolidate all your reviews in one place. We also appreciate your suggestion about sending text notifications along with emails for review requests — that’s a great idea, and we’ll be sure to share it with our product team. Thanks again for being a loyal user, and we’re excited to continue supporting you in managing your reviews and building your reputation!

JM

Judy M.

Senior Mortgage Banker

Banking

### "Simple Feedback"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 21, 2025

Easy to use. It's not another follow up that has to be sent. Convenient as it is automatic.

Pros

to see feedback from my customers experience is a great tool to continue to grow

Cons

I don't see any downside to feedback. It's a quick survey for them.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 16, 2025

Thank you for your feedback! We’re so glad to hear that the automatic process is making it easier for you to collect valuable feedback and continue growing. We appreciate you highlighting how convenient and simple the platform is to use. Thanks again for being part of the Experience.com community!

[View all Reviews](https://www.capterra.com/p/178112/SocialSurvey/reviews/)

Popular comparisons

[SurveyMonkey vs Experience.com](https://www.capterra.com/compare/178112-253516/SocialSurvey-vs-SurveyMonkey)

[Trustpilot vs Experience.com](https://www.capterra.com/compare/169618-178112/Trustpilot-vs-SocialSurvey) 

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