--- title: "Experience.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Experience.com the right Reputation Management solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/178112/SocialSurvey/reviews/" page_type: "reviews" language: "en" --- Experience.com 4.7 (89) [View alternatives](https://www.capterra.com/p/178112/SocialSurvey/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of Experience.com Ease of use 4.8 Customer Service 4.5 ## Pros and Cons in Reviews NA Nikki A Loan Originator AssistantReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “The AI-generated responses save time and help share feedback with new clients, enhancing our marketing efforts and customer engagement.“ March 12, 2025 ST Sheryl T Loan OriginatorFinancial Services, 51 - 200 employeesUsed the software for: 6-12 months. “I have had internal review software in the past and I feel like I didn't get the number of responses from clients as I would like.“ April 17, 2025 JN Jeff N Loan OfficerReal Estate, 201 - 500 employeesUsed the software for: More than 2 years. “It makes it easy to get reviews and follow up on them, comment on them and get them posted everywhere I want them posted.“ December 6, 2024 MR Matt R Loan OfficerFinancial Services, 201 - 500 employeesUsed the software for: 1-2 years. “automated AI responses need to be turned off and only used if requested“ December 10, 2024 CD Chet D Vice President Residential LendingFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “I like that there is a single source, comprehensive cross-section of Client Reviews.“ March 12, 2025 CD Chet D Vice President Residential LendingFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “One 4 Star Review should not outweigh hundreds of 5 Star Reviews, but the way the average is weighted, this is exactly what happens.“ March 12, 2025 MJ Maverick J Mortgage Loan OriginatorFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “The integration with Google business listing is top notch as well.“ December 5, 2024 KW Kevin W Real Estate AgentReal Estate, 51 - 200 employeesUsed the software for: Less than 6 months. “I don't have time to wait on this team to get back to me, they need a support staff to help, and I haven't see anything.“ September 10, 2024 ## Showing most helpful reviews Showing 1-25 of 89 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gregory P. VP of Community Involvement Financial Services Used the software for: 1-2 years ### "Process flow" March 21, 2025 5.0 I have been using for several years and it motivates you to do a great job with your clients. Pros I find it is a Great platform. Customers need to review to express their feelings of their experience. Cons More automation for my customers to review Review Source Response from Experience.com April 16, 2025 Thank you for sharing your feedback! We’re so glad to hear that you find the platform great and that it’s motivating you to provide an excellent experience for your clients. We also appreciate your suggestion about more automation for customer reviews — that’s a great idea, and we’ll pass it along to our product team for future improvements. Thanks for being with us for several years, and we look forward to continuing to support you! NA Nikki A. Loan Originator Assistant Real Estate Used the software for: 1-2 years ### "A Game-Changer for Us: Experience.com Simplified Our Customer Feedback!" March 12, 2025 5.0 Experience.com has been invaluable to my business, automating review requests and syncing them across social media platforms. The AI-generated responses save time and help share feedback with new clients, enhancing our marketing efforts and customer engagement. Pros User Friendly and have everything I need. Cons Better social media posts whenever we get new good surveys. like visually more appealing Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Experience.com we got to get quotes from SurveyMonkey and trust pilot Review Source Response from Experience.com March 20, 2025 Thanks for the amazing review! We’re so glad Experience.com feels user-friendly and meets your needs with automated review requests, AI responses, and social media syncing—saving time and boosting engagement is what we aim for! We love your idea about making social media posts for new surveys more visually appealing. I’ll pass that to our team to explore. If you’ve got more suggestions, our support team’s here for you. Thanks again! GA George A. CEO Financial Services Used the software for: 6-12 months ### "My experience with Experience" March 18, 2025 2.0 I am not satisfied with my overall experience with the product, especially when compared to an elite subscription. It requires using multiple social media platforms to accurately gauge your presence. Instead, the focus should be on measuring the quality of that presence rather than the quantity. Additionally, the lack of support after purchasing the product is frustrating. Overall, I feel it was a wasteful investment. Pros The capability to effectively evaluate and enhance my business's online presence. Cons Reliance on manual oversight rather than leveraging automation limits efficiency and progress. It's essential to embrace solutions that can streamline this process, enabling us to focus on higher-value tasks instead of constantly managing them. Review Source MH Matthew H. Branch Manager and Producing Loan Officer Financial Services Used the software for: 2+ years ### "Great with a Hiccup" March 17, 2025 5.0 It's been really good. I wish I had it earlier in my career. Pros I love the ease of getting high marks on my reviews and that they get cross posted without me having to think about it. Cons I keep getting notifications about realtors asking for me to rate or review them but there is no way to tell which ones are requesting it on my dashboard. It's been frustrating. It would be great if the email came over telling me who requested it or that it would be highlighted on my dashboard. Review Source Response from Experience.com April 16, 2025 Thank you for your great feedback! We’re so glad to hear that you love the ease of receiving high marks on your reviews and the cross-posting feature. We completely understand your frustration with the realtor review requests, and we appreciate you bringing it up. We’ll share your suggestion about adding more clarity on the dashboard and email notifications with our product team to improve the experience. Thanks again for being part of the Experience.com community, and we’re happy to support you moving forward! CD Chet D. Vice President Residential Lending Financial Services Used the software for: 2+ years ### "Experience.com - A Strong Platform with a Key Flaw" March 12, 2025 5.0 Simple, easy to use. I like the integration with other platforms like my website. Pros I like that there is a single source, comprehensive cross-section of Client Reviews. Cons I do not like how a single poor review can tank your whole score profile. One 4 Star Review should not outweigh hundreds of 5 Star Reviews, but the way the average is weighted, this is exactly what happens. Review Source Response from Experience.com March 20, 2025 Thanks for your feedback! We’re happy you enjoy the single source for client reviews and the platform’s simplicity and integrations. We get your concern about a 4-star review impacting your score too heavily despite hundreds of 5-stars, and we’re sorry it feels off. Our scoring system aims to balance recency, volume, and consistency to reflect a fair picture, but we’re always tweaking it to avoid over-weighting outliers like that. I’ll flag this for our team to review further. If you’d like, support can dive into your profile with you. Thanks again! Best, JL Juno L. Loan Officer Real Estate Used the software for: 2+ years ### "great review" March 12, 2025 5.0 very satistfied, a great way of referencing myself to prospective client since the review tells about me and my work ethics Pros Very quick in sending the review link to my clients and realtors. a great way of introducing myself to my prospective clients Cons I hope that it collaborate with other app like google and linkeln etc. Review Source Response from Experience.com March 20, 2025 Thanks so much for your awesome review—we really appreciate it! We’re thrilled to hear how quick and easy it is for you to send review links to clients and realtors, and that it’s been a great way to introduce yourself to prospective clients. That’s exactly the kind of connection we want to help you build! We love your feedback about collaborating with apps like Google and LinkedIn—it’s a fantastic idea! We’re always exploring ways to enhance integrations, and I’ll pass your suggestion along to our team to consider for future updates. In the meantime, we’re so glad you’re satisfied and that the reviews are showcasing your work ethic to prospective clients. If there’s anything else we can do to support you, just let us know! JF Jason F. President Real Estate Used the software for: 2+ years ### "Great Sales Tool! " March 7, 2025 5.0 Fantastic. It's an important part of our overall sales strategy. Pros the return rate is high which is critical. Cons The reviews sometimes disconnect from the various social media platforms. Review Source Response from Experience.com March 24, 2025 Thanks for your review—we’re thrilled to hear you find it a great sales tool with a high return rate! It’s awesome that it’s become a key part of your sales strategy. We’re sorry to hear about the occasional disconnects from social media platforms; we’d love to get that sorted for you. Please reach out to our support so we can troubleshoot and keep everything running smoothly. Appreciate your feedback! JJ Jacob J. Loan Originating Partner Real Estate Used the software for: 6-12 months ### "Experience will show your "Experience"" April 25, 2025 4.0 It's been a great tool to gather opinions/feedback on my business. Pros Experience gives me the ability to have my customers reach out & market me directly to my market & leave positive feedback on their relations with me. Cons I wish there was an easier way for my team to access the reviews/be tagged on all the emails so i don't have to forward/let them sign in. Review Source Response from Experience.com April 29, 2025 Thank you so much for your thoughtful review and for highlighting how Experience.com is helping your clients become your greatest promoters! We’re thrilled to hear it's making a positive impact on your business visibility and reputation. 💬✨ We also appreciate your feedback regarding team access to reviews and notifications — that’s incredibly valuable. Your insights help shape our roadmap, and we’re committed to making the platform even more seamless for teams like yours. Thanks again for being part of the Experience.com community! — The Experience.com Team VR Verified Reviewer Sr. Mortgage Loan Officer Banking Used the software for: 2+ years ### "A must tool to have to put your best foot forward!" March 7, 2025 5.0 Very satisfying experience so far and I have been using this tool for over several years now! Pros This is such a valuable tool to any professional that provides a service to the public and want feedback. Cons I honestly don't have a negative thing to say about the tool. Review Source VR Verified Reviewer Branch Manager, Producing Real Estate Used the software for: 2+ years ### "The Experience way is great!" January 30, 2025 5.0 I do not regret using Experience.com. It has been Excellent! Painless! Pros Experience.com has allowed me to get feedback from our customers effortlessly. It posts their comments to social media without having our staff taking any extra steps. Cons None! I have not had any issues with Experience.com. Review Source pS patty S. Branch manager Banking Used the software for: 1-2 years ### "Experience.Com Customer Review Platform" December 10, 2024 5.0 Very good experience and very helpful when assistance is requested. Fast to respond. Pros Very easy to use and a great way to capture customer experiences. Cons The log in process and a little cumbersome to connect some of the social media. Switched from [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Company change. Must better experience than prior company. Review Source ST Sheryl T. Loan Originator Financial Services Used the software for: 6-12 months ### "A great tool to have " April 17, 2025 5.0 I enjoy getting the feedback from recently closed clients. The response rate since using experience.com is much higher than other products used in the past. Pros I like the ease at which a client can leave a review and also the ease at which you can reply to that review. I also love that you can point future clients to the site and see your reviews. Cons I can't think of anything that I don't like about experience.com. I have had internal review software in the past and I feel like I didn't get the number of responses from clients as I would like. This product makes it easy for the client to review you and it's out there for the public to see. Review Source Response from Experience.com April 21, 2025 Thank you so much for your thoughtful feedback! We're thrilled to hear that you've found experience.com to be user-friendly and effective in gathering client reviews. It's great to know that the ease of use has positively impacted your response rate and helped showcase your excellent client experiences. We're glad to be part of your success and truly appreciate your support! LD Lisa D. Manager Financial Services Used the software for: 2+ years ### "Love Experience.com" January 30, 2025 5.0 Loving it, currently working to make sure my dashboard has all of my information on it so I can make the most of this site. Pros I love how easy it is to use and the ease for customers to use! Cons I love the site and feel that this is the best way to get my reviews posted quickly to all platforms. Nothing negative! Review Source Response from Experience.com February 12, 2025 Thank you for the fantastic review! We're so happy to hear that you find the platform easy to use and that it's helping you post reviews quickly across all platforms. It’s great that you're optimizing your dashboard to get the most out of the site – if you need any help with that or have any questions, feel free to reach out. We're here to support you! JD Jimmy D. Manager Financial Services Used the software for: 6-12 months ### "Review for you" February 4, 2025 5.0 I loved it, but PRMG just canceled their partnership with you. Pros I loved the ease of set up. It’s a shame my company canceled their relationship with you. Cons None. I really liked it. I had no issues with it. Review Source Response from Experience.com February 12, 2025 Thank you for your feedback! We're glad to hear you found the setup process easy and had a great experience using our platform. If you ever have any questions or need assistance in the future, we’re always here to help! SS Scott S. Producing Branch Manager Real Estate Used the software for: 2+ years ### "Producing Branch Manager" February 4, 2025 5.0 has increased by business but promoting me Pros the ease of use, it eliminates the need for me to request reviews Cons nothing that i can think of, the automation is awesome Review Source Response from Experience.com February 12, 2025 Thank you for the fantastic review! We’re so happy to hear that the ease of use and automation have made a difference in your business. It’s great to know that the platform has helped promote your success and increase your business. If there’s anything else you’d like to see or any way we can enhance your experience further, feel free to reach out! SG SHEILA G. Loan Officer Financial Services Used the software for: 6-12 months ### "Experience" March 21, 2025 5.0 My over all experience is positive. Easy to use and read. Pros Having multiple reviews in one place and being able to add partners Cons Needing to pay for AI analysis to boost score. Review Source Response from Experience.com April 16, 2025 Thank you for your feedback! We're so glad to hear that having all your reviews in one place and the ability to add partners is working well for you. We also appreciate your thoughts on the AI analysis feature. We understand how valuable it can be and will take your feedback into account as we look for ways to enhance the platform. Thanks again for your positive review, and we’re excited to continue supporting your experience with us! CW Carla W. Mortgage consultant Banking Used the software for: 6-12 months ### "Experience Review " January 30, 2025 5.0 overall, it's a great system and makes managing my reviews easy. Pros I like that all my review sites are in one site so I don't have to go out to each site to check reviews or reply. Cons Sometimes it's hard to connect and stay connected to my social media accounts. Mostly Facebook. It never recognizes my login information Review Source Response from Experience.com February 12, 2025 Thank you for sharing your feedback! We’re glad to hear that the ability to manage all your reviews in one place has been helpful. We’re sorry to hear about the issue with connecting your social media accounts, especially Facebook. We’ll definitely look into that to improve the experience. If you encounter any more issues or need assistance, feel free to reach out, and we’ll be happy to help! CD Christine D. Branch Manager Financial Services Used the software for: 2+ years ### "Experience Review " March 7, 2025 5.0 Extremely good, it has helped my SEO and google reviews. Pros The automation of the the requests to my clients. Cons I don't have any that I can think of. none Review Source Response from Experience.com March 24, 2025 Thanks for your review—we’re glad you love the automation of client requests! It’s great to hear it’s been extremely good for your SEO and Google reviews too. No cons is fantastic news, and we’re here to keep that positive experience going. Reach out to our support if you ever need anything—appreciate your feedback! BP Bob P. sales Financial Services Used the software for: 6-12 months ### "Reviews made easy" December 17, 2024 5.0 I like the seamless automatic review requests to borrowers and realtor partners Pros the automation Cons NA Review Source Response from Experience.com February 12, 2025 Thank you for the great review! We’re so glad to hear that the automation and seamless review requests have been helpful for you. If there's anything more we can do to enhance your experience, feel free to let us know! NB Nick B. President’s Club Loan Officer Banking Used the software for: 2+ years ### "Helpful to build your brand" December 17, 2024 5.0 Good overall, and helps promote my brand easily with the shares to social media Pros Ease to send reminders to clients to complete their survey Cons The pop ups for awards without allowing free form additions Review Source Response from Experience.com February 12, 2025 Thank you for sharing your feedback! We’re happy to hear that the reminders to clients and the social media sharing have been helpful in promoting your brand. We also appreciate your input on the pop-ups for awards and will take that into consideration for future updates. If you have any other suggestions or thoughts, feel free to let us know! JN Jeff N. Loan Officer Real Estate Used the software for: 2+ years ### "Great way to build review momentum " December 6, 2024 5.0 Overall it's great. It makes it easy to get reviews and follow up on them, comment on them and get them posted everywhere I want them posted. Pros I like the way it gamifys getting referrals and allows you to compare yourself to other loan officers both in your company and competitors in your market. Cons Customer service has been a challenge at times. I tried to sign up for some add on pro features and had some issues. Review Source PP Patrick P. LOAN OFFICER Real Estate Used the software for: 1-2 years ### "Great product" December 10, 2024 5.0 Its been a very pleasant experience using this website. Pros User interface and how easy it is to use the website Cons there isn't anything about experience.com that I don't like Review Source Response from Experience.com February 12, 2025 Thank you for the wonderful review! We're so glad to hear that you've had a pleasant experience with the website and that the user interface has been easy for you to use. If there’s anything you’d like to see in the future or need help with, feel free to reach out. We’re always here to support you! JK Jake K. Loan officer Banking Used the software for: 6-12 months ### "Does what it is supposed to do" December 5, 2024 5.0 works seemingly well. gives several areas to provide client experience Pros gives the client the platform for providing a review. Cons the emails should have the review on it...not just make you login to the website to see it. Review Source JB Jacob B. MLO Financial Services Used the software for: Less than 6 months ### "Excellent Site!" December 5, 2024 5.0 I would rate this as a 10/10. As mentioned previously this site was super easy to navigate. Pros The clarity and feasibility of using the site. Cons The color scheme sometimes caused my eyes to wonder away from where I needed to be looking. Review Source TW Tracy W. Branch Manager Financial Services Used the software for: 1-2 years ### "Current user" January 11, 2024 5.0 100% great! Until today I did not know all of the other features so I am excited to do more exploring on the power of experience.com. Pros I like how you can engage in the review process and share the reviews with your future clients and referral partners. Cons It is kind of a set it and forget it process and I would like to be reminded more of the need to go in once in awhile and re-engage with those that did not do a review. Review Source Response from Experience.com January 31, 2024 Thank you for sharing your feedback with us! We're glad to hear that you find value in engaging with the review process and leveraging reviews to connect with future clients and referral partners. Regarding your concern about the process feeling a bit "set it and forget it," we appreciate your input. We're continuously working to enhance our platform, and your feedback helps us improve. We'll take your suggestion into account and explore ways to remind users to revisit and re-engage with their reviews periodically. We're thrilled to hear that you're excited to explore more of what Experience.com has to offer! Our platform is designed to provide a range of powerful features, and we're confident you'll discover even more benefits as you continue to explore. If you have any questions or need assistance with any aspect of our platform, please don't hesitate to reach out. We're here to help! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.