--- title: "Experience.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Experience.com the right Reputation Management solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/178112/SocialSurvey/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Experience.com 4.7 (89) [View alternatives](https://www.capterra.com/p/178112/SocialSurvey/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Experience.com Ease of use 4.8 Customer Service 4.5 ## Pros and Cons in Reviews NA Nikki A Loan Originator AssistantReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “The AI-generated responses save time and help share feedback with new clients, enhancing our marketing efforts and customer engagement.“ March 12, 2025 ST Sheryl T Loan OriginatorFinancial Services, 51 - 200 employeesUsed the software for: 6-12 months. “I have had internal review software in the past and I feel like I didn't get the number of responses from clients as I would like.“ April 17, 2025 JN Jeff N Loan OfficerReal Estate, 201 - 500 employeesUsed the software for: More than 2 years. “It makes it easy to get reviews and follow up on them, comment on them and get them posted everywhere I want them posted.“ December 6, 2024 MR Matt R Loan OfficerFinancial Services, 201 - 500 employeesUsed the software for: 1-2 years. “automated AI responses need to be turned off and only used if requested“ December 10, 2024 CD Chet D Vice President Residential LendingFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “I like that there is a single source, comprehensive cross-section of Client Reviews.“ March 12, 2025 CD Chet D Vice President Residential LendingFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “One 4 Star Review should not outweigh hundreds of 5 Star Reviews, but the way the average is weighted, this is exactly what happens.“ March 12, 2025 MJ Maverick J Mortgage Loan OriginatorFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “The integration with Google business listing is top notch as well.“ December 5, 2024 MP Michael P Sales ManagerBanking, 51 - 200 employeesUsed the software for: 1-2 years. “As an older person, my knowledge of the internet/computers is limited when compared to the younger generations. “ December 11, 2024 ## Showing most helpful reviews Showing 1-25 of 89 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gregory P. VP of Community Involvement Financial Services Used the software for: 1-2 years ### "Process flow" March 21, 2025 5.0 I have been using for several years and it motivates you to do a great job with your clients. Pros I find it is a Great platform. Customers need to review to express their feelings of their experience. Cons More automation for my customers to review Review Source Response from Experience.com April 16, 2025 Thank you for sharing your feedback! We’re so glad to hear that you find the platform great and that it’s motivating you to provide an excellent experience for your clients. We also appreciate your suggestion about more automation for customer reviews — that’s a great idea, and we’ll pass it along to our product team for future improvements. Thanks for being with us for several years, and we look forward to continuing to support you! NA Nikki A. Loan Originator Assistant Real Estate Used the software for: 1-2 years ### "A Game-Changer for Us: Experience.com Simplified Our Customer Feedback!" March 12, 2025 5.0 Experience.com has been invaluable to my business, automating review requests and syncing them across social media platforms. The AI-generated responses save time and help share feedback with new clients, enhancing our marketing efforts and customer engagement. Pros User Friendly and have everything I need. Cons Better social media posts whenever we get new good surveys. like visually more appealing Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Experience.com we got to get quotes from SurveyMonkey and trust pilot Review Source Response from Experience.com March 20, 2025 Thanks for the amazing review! We’re so glad Experience.com feels user-friendly and meets your needs with automated review requests, AI responses, and social media syncing—saving time and boosting engagement is what we aim for! We love your idea about making social media posts for new surveys more visually appealing. I’ll pass that to our team to explore. If you’ve got more suggestions, our support team’s here for you. Thanks again! GA George A. CEO Financial Services Used the software for: 6-12 months ### "My experience with Experience" March 18, 2025 2.0 I am not satisfied with my overall experience with the product, especially when compared to an elite subscription. It requires using multiple social media platforms to accurately gauge your presence. Instead, the focus should be on measuring the quality of that presence rather than the quantity. Additionally, the lack of support after purchasing the product is frustrating. Overall, I feel it was a wasteful investment. Pros The capability to effectively evaluate and enhance my business's online presence. Cons Reliance on manual oversight rather than leveraging automation limits efficiency and progress. It's essential to embrace solutions that can streamline this process, enabling us to focus on higher-value tasks instead of constantly managing them. Review Source MH Matthew H. Branch Manager and Producing Loan Officer Financial Services Used the software for: 2+ years ### "Great with a Hiccup" March 17, 2025 5.0 It's been really good. I wish I had it earlier in my career. Pros I love the ease of getting high marks on my reviews and that they get cross posted without me having to think about it. Cons I keep getting notifications about realtors asking for me to rate or review them but there is no way to tell which ones are requesting it on my dashboard. It's been frustrating. It would be great if the email came over telling me who requested it or that it would be highlighted on my dashboard. Review Source Response from Experience.com April 16, 2025 Thank you for your great feedback! We’re so glad to hear that you love the ease of receiving high marks on your reviews and the cross-posting feature. We completely understand your frustration with the realtor review requests, and we appreciate you bringing it up. We’ll share your suggestion about adding more clarity on the dashboard and email notifications with our product team to improve the experience. Thanks again for being part of the Experience.com community, and we’re happy to support you moving forward! CD Chet D. Vice President Residential Lending Financial Services Used the software for: 2+ years ### "Experience.com - A Strong Platform with a Key Flaw" March 12, 2025 5.0 Simple, easy to use. I like the integration with other platforms like my website. Pros I like that there is a single source, comprehensive cross-section of Client Reviews. Cons I do not like how a single poor review can tank your whole score profile. One 4 Star Review should not outweigh hundreds of 5 Star Reviews, but the way the average is weighted, this is exactly what happens. Review Source Response from Experience.com March 20, 2025 Thanks for your feedback! We’re happy you enjoy the single source for client reviews and the platform’s simplicity and integrations. We get your concern about a 4-star review impacting your score too heavily despite hundreds of 5-stars, and we’re sorry it feels off. Our scoring system aims to balance recency, volume, and consistency to reflect a fair picture, but we’re always tweaking it to avoid over-weighting outliers like that. I’ll flag this for our team to review further. If you’d like, support can dive into your profile with you. Thanks again! Best, KM Kris M. Branch Manager Banking Used the software for: 2+ years ### "Great platform! Ive been a user for 5+ years" March 21, 2025 5.0 Great platform, I have been using it for years. Its nice to send the link to clients so you can get manual reviews, and nice to consolidate all your review sites into 1 to use! Pros Its a great source to put all your reviews into one spot, so any customers can get a full shot of all the info and reviews before working with someone etc. Cons Nothing really negative. I like you can link socials and the only thing is, sometimes its hard to get the client to leave a review, it would be good if they got a TEXT also and not just an email. Would see more reviews for sure! Review Source Response from Experience.com April 16, 2025 Thank you for your fantastic feedback! We’re thrilled to hear that you’ve been enjoying the platform for over 5 years and that it’s helping you consolidate all your reviews in one place. We also appreciate your suggestion about sending text notifications along with emails for review requests — that’s a great idea, and we’ll be sure to share it with our product team. Thanks again for being a loyal user, and we’re excited to continue supporting you in managing your reviews and building your reputation! JT John T. Senior Loan Officer Banking Used the software for: 2+ years ### "The best exoerience!" March 21, 2025 5.0 It's been ok, bht I could use more tools Pros Reviews management is easy and i like the AI feature also. Cons I'd like the ability to share quickly to Canva and insta Review Source Response from Experience.com April 16, 2025 Thank you for your feedback! We’re glad to hear that you’re enjoying the ease of review management and the AI feature. We also appreciate your suggestion about sharing directly to Canva and Instagram — that’s a great idea, and we’ll pass it along to our product team as we continue to improve the platform. Thanks for being a part of Experience.com, and we’re excited to keep supporting you with more tools and features in the future! JJ Jacob J. Loan Originating Partner Real Estate Used the software for: 6-12 months ### "Experience will show your "Experience"" April 25, 2025 4.0 It's been a great tool to gather opinions/feedback on my business. Pros Experience gives me the ability to have my customers reach out & market me directly to my market & leave positive feedback on their relations with me. Cons I wish there was an easier way for my team to access the reviews/be tagged on all the emails so i don't have to forward/let them sign in. Review Source Response from Experience.com April 29, 2025 Thank you so much for your thoughtful review and for highlighting how Experience.com is helping your clients become your greatest promoters! We’re thrilled to hear it's making a positive impact on your business visibility and reputation. 💬✨ We also appreciate your feedback regarding team access to reviews and notifications — that’s incredibly valuable. Your insights help shape our roadmap, and we’re committed to making the platform even more seamless for teams like yours. Thanks again for being part of the Experience.com community! — The Experience.com Team VR Verified Reviewer Sr. Mortgage Loan Officer Banking Used the software for: 2+ years ### "A must tool to have to put your best foot forward!" March 7, 2025 5.0 Very satisfying experience so far and I have been using this tool for over several years now! Pros This is such a valuable tool to any professional that provides a service to the public and want feedback. Cons I honestly don't have a negative thing to say about the tool. Review Source VR Verified Reviewer Branch Manager, Producing Real Estate Used the software for: 2+ years ### "The Experience way is great!" January 30, 2025 5.0 I do not regret using Experience.com. It has been Excellent! Painless! Pros Experience.com has allowed me to get feedback from our customers effortlessly. It posts their comments to social media without having our staff taking any extra steps. Cons None! I have not had any issues with Experience.com. Review Source SG SHEILA G. Loan Officer Financial Services Used the software for: 6-12 months ### "Experience" March 21, 2025 5.0 My over all experience is positive. Easy to use and read. Pros Having multiple reviews in one place and being able to add partners Cons Needing to pay for AI analysis to boost score. Review Source Response from Experience.com April 16, 2025 Thank you for your feedback! We're so glad to hear that having all your reviews in one place and the ability to add partners is working well for you. We also appreciate your thoughts on the AI analysis feature. We understand how valuable it can be and will take your feedback into account as we look for ways to enhance the platform. Thanks again for your positive review, and we’re excited to continue supporting your experience with us! kR kevin R. Branch Manager Financial Services Used the software for: 1-2 years ### "I want more" March 21, 2025 5.0 Pretty good! It's one of the better/honest tools for people in my industry and i imagine in others as well, Pros The honest review from a customer. I just want more people to fill it out! Cons The customer can't figure out how to get to it sometimes to fill it out. Review Source Response from Experience.com April 16, 2025 Thank you for your feedback! We’re glad to hear that you value the honesty of the reviews and see the platform as a useful tool for your industry. We understand that sometimes it can be tricky for customers to navigate to the review form. We’ll be sure to look into ways to make the process even easier for your clients to complete. Thanks again for sharing your experience — we’re excited to keep supporting you! LD Lisa D. Manager Financial Services Used the software for: 2+ years ### "Love Experience.com" January 30, 2025 5.0 Loving it, currently working to make sure my dashboard has all of my information on it so I can make the most of this site. Pros I love how easy it is to use and the ease for customers to use! Cons I love the site and feel that this is the best way to get my reviews posted quickly to all platforms. Nothing negative! Review Source Response from Experience.com February 12, 2025 Thank you for the fantastic review! We're so happy to hear that you find the platform easy to use and that it's helping you post reviews quickly across all platforms. It’s great that you're optimizing your dashboard to get the most out of the site – if you need any help with that or have any questions, feel free to reach out. We're here to support you! JD Jimmy D. Manager Financial Services Used the software for: 6-12 months ### "Review for you" February 4, 2025 5.0 I loved it, but PRMG just canceled their partnership with you. Pros I loved the ease of set up. It’s a shame my company canceled their relationship with you. Cons None. I really liked it. I had no issues with it. Review Source Response from Experience.com February 12, 2025 Thank you for your feedback! We're glad to hear you found the setup process easy and had a great experience using our platform. If you ever have any questions or need assistance in the future, we’re always here to help! SS Scott S. Producing Branch Manager Real Estate Used the software for: 2+ years ### "Producing Branch Manager" February 4, 2025 5.0 has increased by business but promoting me Pros the ease of use, it eliminates the need for me to request reviews Cons nothing that i can think of, the automation is awesome Review Source Response from Experience.com February 12, 2025 Thank you for the fantastic review! We’re so happy to hear that the ease of use and automation have made a difference in your business. It’s great to know that the platform has helped promote your success and increase your business. If there’s anything else you’d like to see or any way we can enhance your experience further, feel free to reach out! SM Scott M. Branch Manager Mortgage Banker Financial Services Used the software for: 6-12 months ### "Branch Manager Review" January 30, 2025 3.0 It's another thing for me to keep track of if I really want to be successful with it and there are so many other things that I use daily already. Pros Fun to see the competition between me, my co-workers and other loan officers in my area. the graphics are great! Cons It's not widely used by our industry. If I never used it at all, it wouldn't make a difference. Realtors don't wan to pay for "another thing" and they are already paying for a lot of tools, or, at least their company is. Review Source Response from Experience.com February 3, 2025 Thank you for your feedback! We completely understand that real estate professionals are already managing a lot of tools and platforms. That’s exactly why Experience.comb is designed to simplify everything under one login—bringing together all the tools you need, from third-party lists and Google management to social media postings, reviews, and responses. Instead of juggling multiple platforms, you get a single, powerful solution to manage it all effortlessly. We also have dedicated Search Rank Experts ready to meet with you at any time to ensure you’re getting the most out of the platform. If you ever have questions or want personalized strategies to maximize your results, we’d love to connect. Let’s make your experience as seamless and effective as possible! RS Rich S. Mortgage loan officer Real Estate Used the software for: 6-12 months ### "very happy" March 9, 2025 5.0 it's been great! i hadn't been consistent with getting reviews and this is a big help. Pros streamlines the reviews for my clients - makes my life easier Cons i don't need the AI gen auto reply to the review. I can write it myself Review Source Response from Experience.com March 20, 2025 Thanks for your review—we’re so glad you’re happy with us! It’s awesome to hear the platform streamlines reviews for your clients and makes your life easier. That’s exactly what we’re aiming for! We get that you’d rather write your own replies instead of using the AI-generated auto-replies—thanks for letting us know. We designed that feature to save time, but we totally respect your preference for a personal touch. It’s great you’re finding it a big help for staying consistent with reviews. If there’s more we can do, just reach out to support. Thanks again! Best, RS Russell S. Senior Mortgage Loan Officer Financial Services Used the software for: 2+ years ### "I love Experience" December 17, 2024 5.0 I love using Experience and have been a client for years Pros I love how my reviews are shared on social media and helps me rank highly on google. Cons it is lacking so far on just a few of the seo areas but i know that is being worked on Review Source Response from Experience.com February 12, 2025 Thank you for the amazing review! We’re so glad to hear that sharing your reviews on social media has helped boost your ranking on Google. We also appreciate your feedback on SEO – we’re continuously working to improve that aspect, and your input helps guide our efforts. It’s wonderful to know you’ve been a loyal client for years! If there’s anything else you'd like to see or need assistance with, don’t hesitate to reach out. We're here to help! AS AnnMarie S. Licensed Loan Officer Financial Services Used the software for: 2+ years ### "Experience.com is awesome for business owners!" December 17, 2024 5.0 Perfect review module for my business to help clients read recent reviews, complete surveys along the way and help show my ranking! Pros Easy for my clients to write me a review after their experience working with me! Cons There is really nothing i dont like about experience.com! Review Source Response from Experience.com February 12, 2025 Thank you so much for the wonderful review! We’re thrilled to hear that Experience.com has been a perfect fit for your business and that it’s helping you collect reviews, share recent feedback, and showcase your ranking. If there’s anything else you’d like to see or any way we can make your experience even better, feel free to reach out! BC Blair C. AVP, Mortgage Lending Banking Used the software for: 1-2 years ### "My Experience Review" December 17, 2024 5.0 it has been very beneficial to myself and my team Pros I like hearing the borrower's experience. Cons only having a certain amount of AI replies Review Source Response from Experience.com February 12, 2025 Thank you for your review! We’re glad to hear that hearing the borrower’s experience has been valuable to you. We also appreciate your feedback about the limited AI replies – it’s something we can look into to improve the experience. We’re happy to know that the platform has been beneficial for both you and your team! Let us know if you have any other suggestions or needs. AH Adam H. Market Leader Banking Used the software for: 1-2 years ### "Review of the Best" December 17, 2024 5.0 Been using Experience.com for years! Highly recommend Pros Love the simplistic reviews and the connections Cons I can't say there is much i would change on it! Review Source Response from Experience.com February 12, 2025 Thank you for the fantastic review! We’re so glad to hear that you appreciate the simplicity and the connections, and we truly value your long-term support. Your recommendation means a lot to us! If you ever have any feedback or need help, feel free to reach out. We’re always here for you! PP Patrick P. LOAN OFFICER Real Estate Used the software for: 1-2 years ### "Great product" December 10, 2024 5.0 Its been a very pleasant experience using this website. Pros User interface and how easy it is to use the website Cons there isn't anything about experience.com that I don't like Review Source Response from Experience.com February 12, 2025 Thank you for the wonderful review! We're so glad to hear that you've had a pleasant experience with the website and that the user interface has been easy for you to use. If there’s anything you’d like to see in the future or need help with, feel free to reach out. We’re always here to support you! JK Jake K. Loan officer Banking Used the software for: 6-12 months ### "Does what it is supposed to do" December 5, 2024 5.0 works seemingly well. gives several areas to provide client experience Pros gives the client the platform for providing a review. Cons the emails should have the review on it...not just make you login to the website to see it. Review Source JB Jacob B. MLO Financial Services Used the software for: Less than 6 months ### "Excellent Site!" December 5, 2024 5.0 I would rate this as a 10/10. As mentioned previously this site was super easy to navigate. Pros The clarity and feasibility of using the site. Cons The color scheme sometimes caused my eyes to wonder away from where I needed to be looking. Review Source LS Lauri S. Marketing Director Financial Services Used the software for: 2+ years ### "Pray you don't run into tech issues, their support team does NOT respond" November 1, 2021 1.0 I wish I could give 0 stars. The worst customer service I have EVER experienced on a technology platform. As an enterprise customer, our company has been reassigned Account reps 3x in the last year as we migrated from Social Survey to Experience. Their new platform is loaded with development bugs that have impacted our business and reputation but no one is responsive to answer questions or fix these issues. I've been waiting on help from billing issues for the last 6 months but due to all the customer service changes, nothing has been done - just passing me along and giving me the runaround with nothing accomplished. Recently, my account rep left the organization and I was not notified of her departure nor assigned a new rep. After searching for her supervisor on Linkedin to ask who my new rep would be, I was told they were restructuring and their customer success team responsibilities were now being routed to the "concierge" support team. I was told to contact the same support team that hasn't responded to ANY of my emails, calls or voicemails in the last month. I find it ironic that their mantra is "Create Wow" for their customers and they can't even respond to the people who are paying for their services. Wow is certainly the reaction I've had with Experience lately...but not in the good way. Wow of disbelief that they could care SO little for their customers. Pros We have a gateway survey to help us gauge our customers' experiences before we ask for their recommendations on other platforms. Cons Development, customer service, support are all non existent. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.