# Page 2 | Experience.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Experience.com the right Reputation Management solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178112/SocialSurvey/reviews --- Experience.com 4.7 (89) [View alternatives](https://www.capterra.com/p/178112/SocialSurvey/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Experience.com ## Showing most helpful reviews Showing 26-50 of 89 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MP Michael P. Sales Manager Banking Used the software for: 1-2 years ### "User friendly even for the technically challenged." December 11, 2024 5.0 I've been impressed by what they've been able to do for me. As an older person, my knowledge of the internet/computers is limited when compared to the younger generations. This often creates frustration for me. I can honestly say, there are no worries with your system. You've been prompt, understanding, patient, and extremely friendly. Thank you. Pros When I wanted to raise my standing in my market...you called me. You were friendly, prompt, courteous, and informative. An overall pleasant experience/conversation. Cons I would have to say, I haven't found any Cons. I would like it if they could help me to improve my standing on Zillow. I don't care for Zillow much, but the public at large do use it. Review Source Response from Experience.com February 12, 2025 Thank you so much for the heartfelt review! We’re thrilled to hear that our team has made the process easy and pleasant for you, and we truly appreciate your kind words. We understand your concern about Zillow, and we’re always looking for ways to improve our services – we’ll definitely keep that in mind as we continue to enhance the platform. If you ever need further assistance or have any questions, please don’t hesitate to reach out. We’re here to help! CH Chad H. Originator Real Estate Used the software for: 2+ years ### "Experience Review Chad" March 7, 2025 5.0 Excellent. I have had no issues. I enjoy when I get an email stating that I have received another five star review! Pros It is easy to share on social media and easy to send my clients to see my reviews history. Cons No real cons. I need to get with you on the training you offer to make my social media and internet SEO better. Review Source Response from Experience.com March 24, 2025 Hi Chad, thanks for your review—we’re glad you’re enjoying how easy it is to share on social media and send clients to see your review history! It’s great to hear you’re loving those five-star review emails too. No cons is music to our ears, and we’d be happy to help you with training to boost your social media and SEO game—just reach out to our support to set it up. Appreciate your feedback and happy to hear it’s been excellent for you! KM Kris M. Branch Manager Banking Used the software for: 2+ years ### "Great platform! Ive been a user for 5+ years" March 21, 2025 5.0 Great platform, I have been using it for years. Its nice to send the link to clients so you can get manual reviews, and nice to consolidate all your review sites into 1 to use! Pros Its a great source to put all your reviews into one spot, so any customers can get a full shot of all the info and reviews before working with someone etc. Cons Nothing really negative. I like you can link socials and the only thing is, sometimes its hard to get the client to leave a review, it would be good if they got a TEXT also and not just an email. Would see more reviews for sure! Review Source Response from Experience.com April 16, 2025 Thank you for your fantastic feedback! We’re thrilled to hear that you’ve been enjoying the platform for over 5 years and that it’s helping you consolidate all your reviews in one place. We also appreciate your suggestion about sending text notifications along with emails for review requests — that’s a great idea, and we’ll be sure to share it with our product team. Thanks again for being a loyal user, and we’re excited to continue supporting you in managing your reviews and building your reputation! JT John T. Senior Loan Officer Banking Used the software for: 2+ years ### "The best exoerience!" March 21, 2025 5.0 It's been ok, bht I could use more tools Pros Reviews management is easy and i like the AI feature also. Cons I'd like the ability to share quickly to Canva and insta Review Source Response from Experience.com April 16, 2025 Thank you for your feedback! We’re glad to hear that you’re enjoying the ease of review management and the AI feature. We also appreciate your suggestion about sharing directly to Canva and Instagram — that’s a great idea, and we’ll pass it along to our product team as we continue to improve the platform. Thanks for being a part of Experience.com, and we’re excited to keep supporting you with more tools and features in the future! JJ Jacob J. Loan Originating Partner Real Estate Used the software for: 6-12 months ### "Experience will show your "Experience"" April 25, 2025 4.0 It's been a great tool to gather opinions/feedback on my business. Pros Experience gives me the ability to have my customers reach out & market me directly to my market & leave positive feedback on their relations with me. Cons I wish there was an easier way for my team to access the reviews/be tagged on all the emails so i don't have to forward/let them sign in. Review Source Response from Experience.com April 29, 2025 Thank you so much for your thoughtful review and for highlighting how Experience.com is helping your clients become your greatest promoters! We’re thrilled to hear it's making a positive impact on your business visibility and reputation. 💬✨ We also appreciate your feedback regarding team access to reviews and notifications — that’s incredibly valuable. Your insights help shape our roadmap, and we’re committed to making the platform even more seamless for teams like yours. Thanks again for being part of the Experience.com community! — The Experience.com Team MJ Maverick J. Mortgage Loan Originator Financial Services Used the software for: 2+ years ### "Great tool, flawed ranking system" December 5, 2024 4.0 If collecting reviews on automation is all you're looking for, this is a great product. They also created a leaderboard of professionals in each city. They create the rules for what gets you to the top of the leaderboard, which many of the rules are logical (who has the highest quality and count of reviews). The illogical rule is that one day they abruptly changed the ranking logic to where your web presence is part of the ranking criteria (you can look at your ranking over time and see they day when you drop). Whether or not you rank high on the web should have the weight it does with you being seen as a high rated, high performing professional in the city. The only way to get ranked high on their web presence criteria is if you buy their add-on service to extend your web presence. This immediately changed the rankings to where only those professionals paying for the extended web presence, which alone could be a great feature, are the ones at the top, regardless of if they are the highest ranking professionals by review quality and count. This undermines their entire system and makes their business untrustworthy, as it is a pay-to-win structure. They created a system for them to win at - a business move that may have sounded good from the start, but it is only good for their customers willing to pay. I'm sure the business model will work for them still, as they'll be servicing less clients but at a higher revenue per client. I believe however this change will result in the inability for them to grasp the market with widespread adoption of their review software. Pros The integration with our CRM for automatic review requests after a deal closing is wonderful. The integration with Google business listing is top notch as well. Cons They created a pay-to-win scenario that undermined all the positive impressions i had about the company. Review Source CT Chuck T. Sr Loan Officer Real Estate Used the software for: 2+ years ### "Awesome service!" February 4, 2025 5.0 Overall, good! I've managed to be in the top 1% Nationally, and I utilize that fact in my marketing! Pros That it goes out automatically, and that it goes out to the Realtor as well. Cons That most questions are on a scale of 5, with the last one being a 10. Some people don't realize that, or just can't bring themselves to give a 10 on anything. Review Source Response from Experience.com February 12, 2025 Thank you for your feedback! We’re so glad to hear that the automatic service and Realtor notifications are helpful to you. We also appreciate your note about the rating scale – we’ll definitely keep that in mind as we continue improving the experience. Congratulations on being in the top 1% nationally! That’s a huge accomplishment, and it’s great to hear you’re leveraging it in your marketing. If there’s anything else you’d like to share or any suggestions for further improvement, feel free to let us know! PB Paul B. Mortgage Loan Originator Financial Services Used the software for: 1-2 years ### "Overall Good experience " March 7, 2025 5.0 Overall, it has been a good experience. I now have reviews, and it's really easy to have my clients give me reviews. Pros I like that they worked with me to bring over reviews from a previous company i was working for (they paid for experience.com reviews), to my new one. Cons It took some time to pull my reviews over from my previous company, and i had to get involved alot more than i was let to believe. If i hadn't stepped in to look for all my previous reviews, i'm not sure they would have transferred from my previous company Review Source Response from Experience.com March 24, 2025 Thanks for sharing your feedback—we’re happy to hear you’ve had an overall good experience and that we could help bring your reviews over from your previous company! We’re glad it’s now easy for your clients to leave reviews too. We apologize that transferring those reviews took longer and required more effort on your part than expected. We aim to make that process smoother, and your input helps us get better. Please reach out to our support if there’s anything more we can do—appreciate your review! MF Michael F. MLO Financial Services Used the software for: 2+ years ### "Experience review" March 12, 2025 5.0 overall, it's a nice tool to have to share with prospective clients. Pros the opportunity to get feedback from clients and see how your activity level rates with your peers Cons constantly having to sign back in to connect linkedin Review Source Response from Experience.com March 20, 2025 Thanks for sharing your review—we appreciate your input! We’re glad you like the chance to get client feedback and see how your activity stacks up against peers. Those insights are key to helping you shine! We’re sorry about the hassle of constantly signing back into LinkedIn—it’s definitely not ideal. Our team’s working on smoother integrations to fix issues like that, so you can stay connected without the extra steps. I’ll flag this for a closer look. In the meantime, it’s great to hear you find it a nice tool to share with prospective clients. If there’s anything else we can do to enhance your experience, our support team’s just a message away. Thanks again! GA George A. CEO Financial Services Used the software for: 6-12 months ### "My experience with Experience" March 18, 2025 2.0 I am not satisfied with my overall experience with the product, especially when compared to an elite subscription. It requires using multiple social media platforms to accurately gauge your presence. Instead, the focus should be on measuring the quality of that presence rather than the quantity. Additionally, the lack of support after purchasing the product is frustrating. Overall, I feel it was a wasteful investment. Pros The capability to effectively evaluate and enhance my business's online presence. Cons Reliance on manual oversight rather than leveraging automation limits efficiency and progress. It's essential to embrace solutions that can streamline this process, enabling us to focus on higher-value tasks instead of constantly managing them. Review Source RS Russell S. Senior Mortgage Loan Officer Financial Services Used the software for: 2+ years ### "I love Experience" December 17, 2024 5.0 I love using Experience and have been a client for years Pros I love how my reviews are shared on social media and helps me rank highly on google. Cons it is lacking so far on just a few of the seo areas but i know that is being worked on Review Source Response from Experience.com February 12, 2025 Thank you for the amazing review! We’re so glad to hear that sharing your reviews on social media has helped boost your ranking on Google. We also appreciate your feedback on SEO – we’re continuously working to improve that aspect, and your input helps guide our efforts. It’s wonderful to know you’ve been a loyal client for years! If there’s anything else you'd like to see or need assistance with, don’t hesitate to reach out. We're here to help! SP Shannon P. Mortgage Loan Originator Banking Used the software for: 6-12 months ### "Great Ease of Use!" February 7, 2025 5.0 Great! It’s easy to use, gives me confidence that my online presence is in check, and helps me win at my business! Pros I love the ease of navigating the site and that it is well designed. Cons I wish I had a better understanding of what the paid upgrade actually does. Review Source Response from Experience.com February 12, 2025 Thank you for your feedback! We’re glad to hear you find the platform easy to use and valuable for maintaining your online presence. We appreciate your thoughts on the paid upgrade—we’d be happy to provide more details to ensure you get the most out of the platform. Feel free to reach out anytime! BD Bannen D. Loan officer Real Estate Used the software for: 1-2 years ### "Good experience" March 12, 2025 4.0 Overall, it was a good experience - it helped me with follow up to close clients to get positive reviews Pros It was a consistent way to reach out to clients for review Cons I do not have any negative reviews that I can be done at this time Review Source Response from Experience.com March 20, 2025 Thank you for sharing your feedback—we’re so glad to hear you had a good experience! It’s awesome that the platform provided a consistent way to reach out to clients for reviews and helped you with follow-ups to secure those positive responses. That’s exactly what we’re here to support! We’re thrilled you don’t have any negatives to mention—it means a lot to us that things are working smoothly for you. If there’s ever anything we can do to make your experience even better, or if you’d like tips to keep the momentum going, feel free to reach out to our support team anytime. Thanks again for your kind words! SH Scott H. Mortgage Consultant Banking Used the software for: 1-2 years ### "This is a great format" March 17, 2025 5.0 Pros Keeps you accountable to keep in touch with your clients. Also, the reviews have been great Cons Nothing really. It is my lack of Follow up with technology that holds me back Review Source Response from Experience.com March 20, 2025 Thanks so much for your review—we’re delighted to hear you’re loving the platform! It’s fantastic to know it’s helping you stay accountable with client follow-ups and that the reviews feature is working well for you. That’s exactly the kind of impact we’re aiming to make! We totally get that keeping up with technology can feel like a challenge sometimes—it’s great to hear that’s the only hurdle, and it’s not even about the platform itself! If there’s ever a way we can support you in getting the most out of it—like a quick walkthrough or tips to streamline your process—our support team is just a message away. Thanks again for your kind words; they mean a lot to us! TD Tyler D. Branch Manager Financial Services Used the software for: 1-2 years ### "Great Product" February 4, 2025 5.0 Pros I like how all reviews from all platforms lump into one setting for prospective clients to see. It's nice to have one clean platform for clients and being able to see how you stack up as an LO in your given area. Cons We do not "own" the reviews. My Google reviews, Facebook reviews, Zillow reviews, etc are all mine without me paying for anything. If I cancel Experience.com, I lose those reviews. Review Source Response from Experience.com February 12, 2025 ChatGPT said: Thank you for your review! We're glad you appreciate the convenience of having all your reviews in one place, making it easier for prospective clients to see your performance. We understand your concern about owning the reviews, and we’re continuously looking for ways to improve the experience for users like you. Your feedback is invaluable, and we’ll make sure it’s shared with our team as we work on making our platform even better. If there’s anything else you'd like to share or discuss, we’re all ears! AS AnnMarie S. Licensed Loan Officer Financial Services Used the software for: 2+ years ### "Experience.com is awesome for business owners!" December 17, 2024 5.0 Perfect review module for my business to help clients read recent reviews, complete surveys along the way and help show my ranking! Pros Easy for my clients to write me a review after their experience working with me! Cons There is really nothing i dont like about experience.com! Review Source Response from Experience.com February 12, 2025 Thank you so much for the wonderful review! We’re thrilled to hear that Experience.com has been a perfect fit for your business and that it’s helping you collect reviews, share recent feedback, and showcase your ranking. If there’s anything else you’d like to see or any way we can make your experience even better, feel free to reach out! CC Casey C. Loan Officer Financial Services Used the software for: 1-2 years ### "Experience.com is fantastic" March 7, 2025 5.0 Customers enjoy it and I love to see the reviews. Pros It really helps me drive positive reviews! Cons I have no negatives at this time. Experience.com is a fantastic platform. Review Source Response from Experience.com March 24, 2025 Thanks for the awesome review—we’re thrilled you think Experience.com is fantastic and that it’s driving positive reviews for you! It’s great to know your customers enjoy it and you love seeing the feedback. No negatives is perfect, and we’re here to keep the good vibes going. Reach out to our support anytime—appreciate your kind words! JS James S. Senior Mortgage Advisor Banking Used the software for: 2+ years ### "Low Maintenance, Zero Time Suck Marketing Tool" March 7, 2025 5.0 Low maintenance, easy to understand and use, minimal time consumption. Pros While not a big social media participant it gets me in the space with zero effort on my part. Cons Really satisfied with my experience so far so nothing negative I can send with. Review Source Response from Experience.com March 24, 2025 Thanks for your review—we love hearing that our tool gets you into the social media space with zero effort and keeps things low maintenance! It’s great to know you find it easy to use and time-efficient. We’re thrilled you’re satisfied so far, and we’re here to keep that experience going strong. Reach out to our support if you ever need anything—appreciate your feedback! JB Justin B. Founding Broker Real Estate Used the software for: Less than 6 months ### "So far so good" March 19, 2025 4.0 The platform is easy to navigate. There were some glitches, but the support was helpful. Pros Platform gamified. The layout is easy to use and user-friendly. Cons I'm not sure what/how it will benefit me. Review Source Response from Experience.com March 20, 2025 Hi Thank you for taking the time to share your feedback—we really appreciate it! We’re thrilled to hear you’re enjoying the gamified experience and finding the platform easy to use and navigate. That’s exactly what we’re aiming for! We hear you on the uncertainty about benefits, and we’d love to help clarify how the platform can work for you. Our goal is to boost your online visibility and drive real results—like higher search rankings and more customer engagement—through tools like the Search Rank Score and Connections Center. If you haven’t already, our support team would be happy to walk you through how these features can translate into tangible wins for you—just reach out anytime! We’re also sorry about those glitches you ran into. Our team is actively working to smooth those out, and we’re glad to hear support was able to assist. If there’s anything else we can do to enhance your experience, don’t hesitate to let us know. Thanks again for your input CK Cari K. Associate Lending Manager Loan Originator Financial Services Used the software for: 1-2 years ### "Truly an amazing program! Thanks" February 7, 2025 5.0 Very good! Very helpful in building my business, understanding the needs of my clients and sharing the success of achieving my simple but clear mission statement of “Happy Customers” and on several platforms. Pros How easy it is to post my 5-star ratings to my social media platforms. Cons I have not found any yet. I will let you know if I have any constructive criticism. Review Source Response from Experience.com February 12, 2025 Thank you for your kind words! We're glad to hear that Experience.com has been helpful in growing your business and sharing your success with clients. It’s great to see how seamlessly you can showcase positive reviews across platforms. If you ever have any feedback or suggestions, we’re always here to listen. Appreciate you being part of our community! ST Sheryl T. Loan Originator Financial Services Used the software for: 6-12 months ### "A great tool to have " April 17, 2025 5.0 I enjoy getting the feedback from recently closed clients. The response rate since using experience.com is much higher than other products used in the past. Pros I like the ease at which a client can leave a review and also the ease at which you can reply to that review. I also love that you can point future clients to the site and see your reviews. Cons I can't think of anything that I don't like about experience.com. I have had internal review software in the past and I feel like I didn't get the number of responses from clients as I would like. This product makes it easy for the client to review you and it's out there for the public to see. Review Source Response from Experience.com April 21, 2025 Thank you so much for your thoughtful feedback! We're thrilled to hear that you've found experience.com to be user-friendly and effective in gathering client reviews. It's great to know that the ease of use has positively impacted your response rate and helped showcase your excellent client experiences. We're glad to be part of your success and truly appreciate your support! JM Judy M. Senior Mortgage Banker Banking Used the software for: 1-2 years ### "Simple Feedback" March 21, 2025 5.0 Easy to use. It's not another follow up that has to be sent. Convenient as it is automatic. Pros to see feedback from my customers experience is a great tool to continue to grow Cons I don't see any downside to feedback. It's a quick survey for them. Review Source Response from Experience.com April 16, 2025 Thank you for your feedback! We’re so glad to hear that the automatic process is making it easier for you to collect valuable feedback and continue growing. We appreciate you highlighting how convenient and simple the platform is to use. Thanks again for being part of the Experience.com community! NB Nick B. President’s Club Loan Officer Banking Used the software for: 2+ years ### "Helpful to build your brand" December 17, 2024 5.0 Good overall, and helps promote my brand easily with the shares to social media Pros Ease to send reminders to clients to complete their survey Cons The pop ups for awards without allowing free form additions Review Source Response from Experience.com February 12, 2025 Thank you for sharing your feedback! We’re happy to hear that the reminders to clients and the social media sharing have been helpful in promoting your brand. We also appreciate your input on the pop-ups for awards and will take that into consideration for future updates. If you have any other suggestions or thoughts, feel free to let us know! BP Bob P. sales Financial Services Used the software for: 6-12 months ### "Reviews made easy" December 17, 2024 5.0 I like the seamless automatic review requests to borrowers and realtor partners Pros the automation Cons NA Review Source Response from Experience.com February 12, 2025 Thank you for the great review! We’re so glad to hear that the automation and seamless review requests have been helpful for you. If there's anything more we can do to enhance your experience, feel free to let us know! LF Lily F. Realtor Real Estate Used the software for: 1-2 years ### "Honest reviews!" February 7, 2025 5.0 Great! Experience.com is an amazing tool that we can rely on to get honest reviews from our clients. They have a great support system and their page is easy to navigate. Pros I love Experience.com because it is Trustworthy Cons The system keeps disconnecting apps like Facebook, instagram, LinkedIn, etc and I have to be constantly checking on it. Review Source Response from Experience.com February 12, 2025 ChatGPT said: Thank you for the amazing review! We’re so happy to hear that you’ve been enjoying the simplicity and connections, and we appreciate your long-term trust in Experience.com. Your recommendation means a lot to us! If you ever have any suggestions or need assistance, we’re always here to help. Similar Products Featured