# Page 3 | Experience.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Experience.com the right Reputation Management solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178112/SocialSurvey/reviews --- Experience.com 4.7 (89) [View alternatives](https://www.capterra.com/p/178112/SocialSurvey/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Experience.com ## Showing most helpful reviews Showing 51-75 of 89 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LF Lily F. Realtor Real Estate Used the software for: 1-2 years ### "Honest reviews!" February 7, 2025 5.0 Great! Experience.com is an amazing tool that we can rely on to get honest reviews from our clients. They have a great support system and their page is easy to navigate. Pros I love Experience.com because it is Trustworthy Cons The system keeps disconnecting apps like Facebook, instagram, LinkedIn, etc and I have to be constantly checking on it. Review Source Response from Experience.com February 12, 2025 ChatGPT said: Thank you for the amazing review! We’re so happy to hear that you’ve been enjoying the simplicity and connections, and we appreciate your long-term trust in Experience.com. Your recommendation means a lot to us! If you ever have any suggestions or need assistance, we’re always here to help. SS Scott S. Producing Branch Manager Real Estate Used the software for: 2+ years ### "Producing Branch Manager" February 4, 2025 5.0 has increased by business but promoting me Pros the ease of use, it eliminates the need for me to request reviews Cons nothing that i can think of, the automation is awesome Review Source Response from Experience.com February 12, 2025 Thank you for the fantastic review! We’re so happy to hear that the ease of use and automation have made a difference in your business. It’s great to know that the platform has helped promote your success and increase your business. If there’s anything else you’d like to see or any way we can enhance your experience further, feel free to reach out! KH Kim H. Area Sales Manager Financial Services Used the software for: 2+ years ### "mixed feelings" February 7, 2025 3.0 It's good and bad. I enjoy the fact that most my reviews are good and it's good for marketing, but I don't like the unfair bad reviews when they happen. Especially when I am not allowed to respond to them. Pros Mostly good for marketing. It helps show that I am a leader in my area. Cons When I get a bad review, it does not allow for me to respond. Review Source Response from Experience.com February 12, 2025 Thank you for your honest feedback! We’re glad to hear that Experience.com is helping you showcase your leadership and strengthen your marketing efforts. We understand how important it is to address all reviews, and we’re constantly working to improve our platform. Your concerns are valuable, and we’d love to explore solutions to ensure you have the best experience possible. Please reach out to our support team—we’re here to help! SM Scott M. Branch Manager Mortgage Banker Financial Services Used the software for: 6-12 months ### "Branch Manager Review" January 30, 2025 3.0 It's another thing for me to keep track of if I really want to be successful with it and there are so many other things that I use daily already. Pros Fun to see the competition between me, my co-workers and other loan officers in my area. the graphics are great! Cons It's not widely used by our industry. If I never used it at all, it wouldn't make a difference. Realtors don't wan to pay for "another thing" and they are already paying for a lot of tools, or, at least their company is. Review Source Response from Experience.com February 3, 2025 Thank you for your feedback! We completely understand that real estate professionals are already managing a lot of tools and platforms. That’s exactly why Experience.comb is designed to simplify everything under one login—bringing together all the tools you need, from third-party lists and Google management to social media postings, reviews, and responses. Instead of juggling multiple platforms, you get a single, powerful solution to manage it all effortlessly. We also have dedicated Search Rank Experts ready to meet with you at any time to ensure you’re getting the most out of the platform. If you ever have questions or want personalized strategies to maximize your results, we’d love to connect. Let’s make your experience as seamless and effective as possible! CW Carla W. Mortgage consultant Banking Used the software for: 6-12 months ### "Experience Review " January 30, 2025 5.0 overall, it's a great system and makes managing my reviews easy. Pros I like that all my review sites are in one site so I don't have to go out to each site to check reviews or reply. Cons Sometimes it's hard to connect and stay connected to my social media accounts. Mostly Facebook. It never recognizes my login information Review Source Response from Experience.com February 12, 2025 Thank you for sharing your feedback! We’re glad to hear that the ability to manage all your reviews in one place has been helpful. We’re sorry to hear about the issue with connecting your social media accounts, especially Facebook. We’ll definitely look into that to improve the experience. If you encounter any more issues or need assistance, feel free to reach out, and we’ll be happy to help! ML Marianne L. Branch Manager Real Estate Used the software for: Less than 6 months ### "Good Experience" March 8, 2025 5.0 Pros I like that it is easy to use for my clients. Cons I wish that there was a way to dispute some of the reviews. I had one negative review that I reported to Experience.com. The client was not happy with her agent, not me. Experience.com declined my request to remove that negative review, and that affected my overall score. Review Source Response from Experience.com March 24, 2025 Hi Julie, thanks for your glowing review—we’re thrilled to hear you’re having a great experience as a Sr. Loan Officer! It’s fantastic that you love the client feedback and all the features we offer. We get it, being competitive is a drive, and we’re glad you’re motivated to boost that score—keep those positive reviews rolling in! We’re happy the Zoom meeting was informative and that our team’s support has been there for you. Reach out to our support anytime you need us—appreciate your feedback and your 10/10 recommendation! EP Edward P. Mortgage Consultant Real Estate Used the software for: 1-2 years ### "Experience Review " January 30, 2025 5.0 Overall great experience, navigating the platform is easy Pros Easy to use platform, easy to share with clients Cons None at the moment. Overall the platform is easy. Review Source Response from Experience.com February 12, 2025 Thank you for the positive review! We’re thrilled to hear that you find the platform easy to use and share with clients. It’s great to know that your overall experience has been smooth. If there’s anything we can do to make it even better, feel free to let us know! JN Jeff N. Loan Officer Real Estate Used the software for: 2+ years ### "Great way to build review momentum " December 6, 2024 5.0 Overall it's great. It makes it easy to get reviews and follow up on them, comment on them and get them posted everywhere I want them posted. Pros I like the way it gamifys getting referrals and allows you to compare yourself to other loan officers both in your company and competitors in your market. Cons Customer service has been a challenge at times. I tried to sign up for some add on pro features and had some issues. Review Source CD Christine D. Branch Manager Financial Services Used the software for: 2+ years ### "Experience Review " March 7, 2025 5.0 Extremely good, it has helped my SEO and google reviews. Pros The automation of the the requests to my clients. Cons I don't have any that I can think of. none Review Source Response from Experience.com March 24, 2025 Thanks for your review—we’re glad you love the automation of client requests! It’s great to hear it’s been extremely good for your SEO and Google reviews too. No cons is fantastic news, and we’re here to keep that positive experience going. Reach out to our support if you ever need anything—appreciate your feedback! AH Adam H. Market Leader Banking Used the software for: 1-2 years ### "Review of the Best" December 17, 2024 5.0 Been using Experience.com for years! Highly recommend Pros Love the simplistic reviews and the connections Cons I can't say there is much i would change on it! Review Source Response from Experience.com February 12, 2025 Thank you for the fantastic review! We’re so glad to hear that you appreciate the simplicity and the connections, and we truly value your long-term support. Your recommendation means a lot to us! If you ever have any feedback or need help, feel free to reach out. We’re always here for you! BC Blair C. AVP, Mortgage Lending Banking Used the software for: 1-2 years ### "My Experience Review" December 17, 2024 5.0 it has been very beneficial to myself and my team Pros I like hearing the borrower's experience. Cons only having a certain amount of AI replies Review Source Response from Experience.com February 12, 2025 Thank you for your review! We’re glad to hear that hearing the borrower’s experience has been valuable to you. We also appreciate your feedback about the limited AI replies – it’s something we can look into to improve the experience. We’re happy to know that the platform has been beneficial for both you and your team! Let us know if you have any other suggestions or needs. BE Ben E. Mortgage Loan Officer Facilities Services Used the software for: 1-2 years ### "Great tool for sharing customer reviews " February 11, 2025 5.0 I have had positive experience using this platform. Pros Allows customers to share their experience of doing business with me with others. Cons there really isn't anything I didn't like about using this service Review Source Response from Experience.com February 12, 2025 Thank you for your positive feedback! We're thrilled to hear that Experience.com has helped you share customer experiences and build your online reputation. Our goal is to empower professionals like you with the tools to enhance visibility and credibility effortlessly. If you ever have suggestions or need support, we're here to help. Thanks for being a valued user of Experience.com! RS Rich S. Mortgage loan officer Real Estate Used the software for: 6-12 months ### "very happy" March 9, 2025 5.0 it's been great! i hadn't been consistent with getting reviews and this is a big help. Pros streamlines the reviews for my clients - makes my life easier Cons i don't need the AI gen auto reply to the review. I can write it myself Review Source Response from Experience.com March 20, 2025 Thanks for your review—we’re so glad you’re happy with us! It’s awesome to hear the platform streamlines reviews for your clients and makes your life easier. That’s exactly what we’re aiming for! We get that you’d rather write your own replies instead of using the AI-generated auto-replies—thanks for letting us know. We designed that feature to save time, but we totally respect your preference for a personal touch. It’s great you’re finding it a big help for staying consistent with reviews. If there’s more we can do, just reach out to support. Thanks again! Best, SC Steven C. Branch Manager Real Estate Used the software for: 1-2 years ### "Experience.com Review" December 18, 2024 5.0 I have had a wonderful experience with this program. Pros This program is very user friendly and is automated. Cons I have no issues with the program. It is easy to use and is automated. Review Source Response from Experience.com February 12, 2025 Thank you so much for your kind review! We’re thrilled to hear that you’ve had a wonderful experience with the program and found it both user-friendly and automated. If you ever have any suggestions or need assistance in the future, don’t hesitate to reach out. We’re here to help! KR Kenneth R. Senior Loan Officer Banking Used the software for: 1-2 years ### "Best review site available" February 11, 2025 5.0 Experience is the best place to keep track of your online presence. Pros I love how it brings all of my online reviews to one location. The review request process is seamless Cons In the broker world, automation is not an option. Switched from [Yelp Guest Manager](https://www.capterra.com/p/130358/Yelp-Reservations/) Integration with my loan software was imperative Review Source CG Chasten G. Senior Loan Officer Financial Services Used the software for: Less than 6 months ### "Great resource if you actually take the time to use it. " December 16, 2024 5.0 Good when I get on but easy to forget about and never follow up with. Pros Great birdseye view of online business. Easy to get in and improve your business online optimization in a few easy to digest steps. Cons Wants me to add things I don't have and don't seem to see everything marked as completed even after completing it. Switched from [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Changed employers and go with what the company pays for. Review Source Response from Experience.com February 12, 2025 Thank you for your thoughtful review! We’re glad to hear that the platform gives you a great bird's-eye view of your online business and helps with optimization in easy steps. We understand your frustration with the completion markers and will look into improving that experience. It's also great to hear that you're finding value in the platform, even if it's easy to forget about at times. If you ever need a reminder or help getting back on track, feel free to reach out! We're here to make it as smooth as possible. RQ Richard Q. Mortgage Loan Officer Financial Services Used the software for: 6-12 months ### "Experience - ya, that's what's up" March 7, 2025 5.0 fantastic experience - always insightful and useful Pros thus far, it's the one-stop shop for storing my reviews. Cons not being able to carry these to other platforms Review Source rC robert C. producer Insurance Used the software for: Less than 6 months ### "review of experience" March 12, 2025 5.0 its been okay so far a lot to learn to make this work for me. Pros being able to see all my reviews at one time. Cons I am confused by what your company is doing for me. Review Source Response from Experience.com March 20, 2025 Thanks for taking the time to share your review—we really appreciate it! We’re thrilled you enjoy seeing all your reviews in one place. That centralized view is a big win for us, and it’s great to know it’s working well for you! We’re sorry to hear you’re a bit confused about what we’re doing for you, and we’d love to clear that up. At Experience.com, our goal is to help boost your online presence and make client engagement easier. We do this by automating review requests, syncing feedback across platforms like social media or your website, and providing tools to manage and showcase your reputation—all to help you stand out and connect with more customers. We totally get that it can feel like a lot to learn at first, especially with so many features to explore. Our support team is here to guide you through it, whether it’s understanding the tools or tailoring them to fit your needs—just reach out anytime. Thanks again for your feedback; it helps us improve! JM Jana M. Sr. Loan Officer Real Estate Used the software for: 6-12 months ### "Great 'Experience'" December 10, 2024 5.0 Pros I like Experience because it brings together all of your reviews on one site. Cons I'm not crazy about their landing platform being so busy to the eye. Review Source KW Kevin W. Real Estate Agent Real Estate Used the software for: Less than 6 months ### "Do what you say you will do is dead." September 10, 2024 1.0 Started out great. Went very quickly to crap. I highly recommend staying away from this service, they dont seem like they have everything ready to do all the things they say they will do. Pros Sounded easy to set up and like there would be great support! They suck you in and dont do much for your online presence and dont allow you to cancel for the services you dont get when you want to cancel. Terrible service, no cancellation policy, they give you absolutely no help. Cons Cancellation policy and no help. No person to talk to, slow response from support email box. I don't have time to wait on this team to get back to me, they need a support staff to help, and I haven't see anything. Nobody is very helpful, they all sound nice, but its not there. Review Source Response from Experience.com October 22, 2024 Dear Kevin Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations, particularly regarding our support. We understand how frustrating this must have been for you, and we take your concerns very seriously. To clarify, a large portion of our services are free, and we do have a cancellation policy which we ensure is communicated at the time of purchase if an individual chooses to upgrade. We recognize that this may not have been clear or satisfactory in your case, and we appreciate your input as it helps us improve our communication. One of our team members will reach out to you directly to discuss your concerns and work towards a resolution as quickly as possible. In the meantime, we are actively reviewing our processes to enhance our support and ensure our customers receive the timely assistance they deserve. We appreciate your feedback and hope to make things right for you. JB Jacob B. MLO Financial Services Used the software for: Less than 6 months ### "Excellent Site!" December 5, 2024 5.0 I would rate this as a 10/10. As mentioned previously this site was super easy to navigate. Pros The clarity and feasibility of using the site. Cons The color scheme sometimes caused my eyes to wonder away from where I needed to be looking. Review Source CB Chris B. Senior Mortgage Advisor Financial Services Used the software for: 2+ years ### "Helping Unlock Personal Brand Potential and Supercharging My Production" October 11, 2023 5.0 Experience increases our SEO efforts for us by ensuring we get more help in the markets we serve by increasing our brand recognition. Pros Being able to automatically share reviews to other platforms when they are completed, mainly social media, allows us to increase our brand recognition instantly. I also love being able to reply to reviews all in one location rather than having to sign-in to multiple platforms to answer the same review. Cons I wish it would push reviews to platforms such as Google and Yelp without having to have partners and clients leave multiple reviews for us in different places. Review Source Response from Experience.com November 1, 2023 Hey Chris Thank you for your review of Experience.com! We're thrilled to hear that our platform has helped unlock your personal brand potential and boost your production. The automatic sharing of reviews to social media for instant brand recognition and the convenience of managing review replies in one place are features you appreciate. We value your feedback about simplifying the process of pushing reviews to platforms like Google and Yelp. Your input guides our ongoing improvements. Experience.com is here to support your brand recognition and SEO efforts, and we're committed to helping you succeed in your markets. If you have more suggestions or feedback, please don't hesitate to share. Your insights are invaluable to us. Thank you for choosing Experience.com! LS Lauri S. Marketing Director Financial Services Used the software for: 2+ years ### "Pray you don't run into tech issues, their support team does NOT respond" November 1, 2021 1.0 I wish I could give 0 stars. The worst customer service I have EVER experienced on a technology platform. As an enterprise customer, our company has been reassigned Account reps 3x in the last year as we migrated from Social Survey to Experience. Their new platform is loaded with development bugs that have impacted our business and reputation but no one is responsive to answer questions or fix these issues. I've been waiting on help from billing issues for the last 6 months but due to all the customer service changes, nothing has been done - just passing me along and giving me the runaround with nothing accomplished. Recently, my account rep left the organization and I was not notified of her departure nor assigned a new rep. After searching for her supervisor on Linkedin to ask who my new rep would be, I was told they were restructuring and their customer success team responsibilities were now being routed to the "concierge" support team. I was told to contact the same support team that hasn't responded to ANY of my emails, calls or voicemails in the last month. I find it ironic that their mantra is "Create Wow" for their customers and they can't even respond to the people who are paying for their services. Wow is certainly the reaction I've had with Experience lately...but not in the good way. Wow of disbelief that they could care SO little for their customers. Pros We have a gateway survey to help us gauge our customers' experiences before we ask for their recommendations on other platforms. Cons Development, customer service, support are all non existent. Review Source KF Kristi F. Loan Officer Financial Services Used the software for: 2+ years ### "Great Service" October 6, 2023 5.0 Great! Pros I like that it automatically sends out review requests and reminds borrowers to complete if they don't right away. Cons There's nothing I can think of at this time. Review Source Response from Experience.com November 1, 2023 Dear Kristi Thank you for your feedback! We're delighted to hear that you appreciate our automated review request feature and the helpful reminders for borrowers. If you ever have more feedback or suggestions in the future, please feel free to share. We're here to support your success, and we appreciate your trust in our service! ME Mike E. Sales Manager Banking Used the software for: 2+ years ### "Mortgage banker review" October 7, 2023 5.0 Pros My customers seem to respond to your survey more than when we had another system. Cons I don't like that i get the email about a customers response but their words are not on that email. I have to login to see. Review Source Response from Experience.com November 1, 2023 Dear Mike, Response: We're pleased to hear that your customers are more responsive to our survey system compared to the previous one. Your feedback about not having the customer's response words in the email notification is duly noted. We're continually working to enhance the user experience, and your input is valuable in guiding our improvements. Thank you for choosing our service. Similar Products Featured ## Related categories [Customer Experience](https://www.capterra.com/customer-experience-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.