# KeyTrak Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is KeyTrak the right Key Management solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/178142/KeyTrak/reviews

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KeyTrak

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Last updated August 24th, 2025

# Reviews of KeyTrak

Ease of use

2.2

Customer Service

1.0

## Showing most helpful reviews

Showing 1-9 of 9 Reviews

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Rating

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Reviewer's Role

Length of Use

Frequency of Use

Mike C.  
Photographer  
Automotive  
Used the software for: 1-2 years

### "Keytrak is a game changer if your key management system requires large numbers of keys"

October 8, 2024

4.0

KeyTrak key machine system over all is a major upgrade from the machine the dealership used to have. It breaks down a lot less than the old carousel style machine they used to have. Its also nice that with multiple drawers the keys can be separated by new and used, first key, second key etc.

Pros

I love that I can, using the app, put stock numbers for keys that I need in the Que so when I go to the machine I can just say check out the Que. That saves me time when I'm actually at the machine. I also like that I can check the app to double check what keys I have checked out to make sure I have them all accounted for.

Cons

I wish that the app program would allow me to type in a partial number and it still be able to find the key. At the actual key machine, I can type in a partial number and it will come up, or at least give me a few options of keys that fit what I type.

Review Source

Response from KeyTrak

October 9, 2024

Thank you so much for your review, Mike! I’m glad to hear KeyTrak has worked well for you. I appreciate the feedback about searching for keys in the app, and I’ll be sure to pass it along to our product development team.

PC

Paolo C.  
Porter  
Automotive  
Used the software for: 6-12 months

### "Interesting software ane incredibly secure and useful"

September 23, 2020

4.0

Great tool for dealerships, valet, parking garages. It feels pretty secure an I enjoyed using it

Pros

Being able to login with just my fingerprint saved a lot of time and aggravation with passwords, etc.

Cons

The user interface seemed dated but that could have just been the computer I was using it on. It still worked fine almost all the time but did freeze up a few times.

Review Source

Response from KeyTrak

September 30, 2020

Thank you for taking the time to leave a review! We're glad the system has worked well for you. We've recently released a new platform, KeyTrak Edge, with new features, an enhanced user interface, and an integrated mobile application. For more information, we encourage you to visit our website at keytrak.com/edge and keytrak.com/automotive/keytrak-edge-auto. Thanks again for your feedback!

EK

Elizabeth K.  
GM  
Automotive  
Used the software for: 2+ years

### "Long support wait times, lots of drawer issues, costly repairs"

May 21, 2024

2.0

Pros

Being able to organize keys and quickly locate them.

Cons

I waited on hold for an hour waiting for support after them sending me faulty replacement parts and making me pay astronomical postal fees way over advertised price.

Review Source

Response from KeyTrak

May 22, 2024

Thank you so much for leaving a review, Elizabeth. We appreciate your feedback and would like to discuss your support experience further. Could you please send your account number and contact information to info@keytrak.com? We want to make sure your concerns are addressed.

PC

Peter C.  
Owner  
Real Estate  
Used the software for: 2+ years

### "Disappointing Money Grab - Stay Away"

August 29, 2022

3.0

I'd go with a different company if I could do it all over again.

Pros

There is a secure feeling to having your keys locked up but the software and other functions are severely lacking.

Cons

They remove access to features you initially pay for and then when you ask how to enable them again they refuse to answer you unless you buy their upgraded support plan. You cannot entirely lock access top the system based on time you can only have a little beep noise enabled.

Review Source

Response from KeyTrak

September 8, 2022

Hi Peter, thanks for taking the time to leave a review. We'd like to talk to you more about your experience. Would you mind sending your business name and contact information to info@keytrak.com?

KJ

Kenneth J.  
IT Director  
Automotive  
Used the software for: 2+ years

### "If your system fails it is a nightmare to get actual help. "

January 10, 2020

1.0

I have called time after time to get help with the systems. If you purchase a Keytrak system you should own have access to the software. I have 2 key machines right now that unless I sign up for a service contract I can't get access to the software that we purchased with the machines.

Pros

Not much of anything at this point. It is glitchy and always has issues.

Cons

No real support for anything that is remotely dated. If you know these machines the majority of them in dealerships are the older systems. I have 2 systems that are paperweights.

Review Source

Response from KeyTrak

January 13, 2020

Hi Kenneth, thanks for taking the time to share your experience. We'll pass your comments along to the appropriate departments.

WW

William W.  
President  
Automotive  
Used the software for: 2+ years

### "Buyer beware"

February 1, 2023

1.0

Pros

This company was a good company and I started using them in 2011 and they provided good service and maintenance, but now the company is terrible.

Review Source

Response from KeyTrak

February 6, 2023

William, thanks for taking the time to leave a review. Would you mind emailing your account number and contact information to info@keytrak.com? We'd like to learn more about your experience.

DP

DAMEN P.  
Executive Manager  
Automotive  
Used the software for: 6-12 months

### "very poor support and poor quality"

December 28, 2019

1.0

Terrible very poor service

Pros

I purchased this product based on the product reputation.

Cons

Key Trak is not what it used to be. they are part of the Reynolds and Reynolds company. There billing and support is a nightmare! The machine has failed several times inside of 12 months! The sales persons lies about support and warranty coverage! be very careful to ask the right questions when considering the product! shipping is not covered and they will charge you upwards of $800 for a simple draw to be shipped!

Review Source

Response from KeyTrak

January 2, 2020

Hi Damen, thank you for sharing your feedback. We want you to have a good experience with our product and our company, so we're going to reach out to you to discuss your review.

dD

denny D.  
GM  
Automotive  
Used the software for: 2+ years

### "Buyer beware"

January 4, 2021

1.0

Read above

Pros

Was a good product for the first 8 years, after that very poor support

Cons

Tried to purchase a new machine at NADA but they wouldn't give me a price so I purchased a competitor, when I called in to cancel they said my contract renewed that I signed in 2004!!!!! Apparently they have in the fine print the contract is a 5 year renewal every time it expires. I contacted to Keytrak and got a form letter response with a rubber stamp signature from some one who will not take my phone call stating that my contract doesn't expire until 2024, tough luck. I have sent a letter to our dealer association, NADA and my 20 group about the way we were mistreated

Review Source

cM

christine M.  
General Manager  
Real Estate  
Used the software for: I used a free trial

### "Is Anybody There"

June 7, 2023

1.0

After two months of trying to get a sales person to call me back, we eventually went with another vender. After reading their reviews, I'm glad I did.

Pros

nothing - never even got to try the product or talk to sales

Cons

everything - never even got to try the product - sales never called back after two months of trying

Review Source

Response from KeyTrak

June 9, 2023

Christine, thank you for sharing your experience, and I'm sorry for the inconvenience. We've escalated this issue to avoid it happening in the future.

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