Lockbox LIMS

Pros: The software is simple to use and there are many ways for you to complete the same task. Using other software in the past was so frustrating as you have to be exact and complete the tasks in the same manner. If you made an incorrect click nothing would work as expected. Whereas with Lockbox LIMS, the software is very user-friendly and logical, which is a major benefit to people in my profession. It has been so easy for us to incorporate this into our daily functioning to save us so much time and energy.

Cons: Due to the nearly limitless possibilities, it was difficult initially to figure out exactly what we needed. We had to go through several iterations in order to get to our current final product. We had become so fixed in using our spreadsheet based tracking that we initially created something that was not as useful as it could have been. However, after working with our primary contact at Third Wave on a regular basis we were able to develop something fantastic. She had many great ideas and based on her knowledge and experience we were able to greatly increase our productivity.

Overall: I love working with Lockbox LIMS. They are very responsive and extremely helpful. Their software has made my job so much easier and it has allowed me to spend more time focusing on other aspects of my job and get more work done rather than spending all of my time tracking down samples. I would highly recommend this software and company to anyone considering it.

Pros: The possibilities with Lockbox go on and on. What started as a desire to improve our inventory management has grown to incorporate most of the lab aspects of our business. It is very flexible and easy to use and customize. Customer service is top-notch and they are willing to listen to ideas for future improvements and customer needs. Also, being built on Salesforce, having access to the Salesforce AppExchange cannot be overlooked.

Cons: Initially, it was hard to wrap my head around how much the software could do if we wanted to use it to its maximum potential.

Overall: Our experiences with Lockbox have been nothing but positive. During the development process, we thought we had hit game-breaking roadblocks but they worked with us to resolve those issues and even passively improved the flow of some of our processes as we worked through those issues. In the 2+ years I have been working with the team at Lockbox, I have always had the feeling they truly care about our experience with their software and wanted our company to get the most out of their software in order to help us succeed.

Pros: We like how user friendly it is. We were able to get up and running on Lockbox to track our samples and projects within a few days. The screens are very user friendly. If we have questions, they answer them quickly. The software has helped us keep track of our samples and project status. Before we were using Excel. We are a CRO and Lockbox make our projects (samples, results, reports) much more organized.

Cons: When we first started using the software 2 years ago, the box map feature was not as nice as it is now. Now it provides even better features to customize which fields can be displayed. We have been too busy to turn on the new feature, but wished we had been trained on it initially because it is a nice way to find samples in boxes.

Overall: Overall, it has been a great experience. I would highly recommend it.

Pros: Ease of use and implementation, flexibility, customer service.

Cons: My only "con" so-to-speak for the software is that some of my colleagues never fully realized how powerful it was.

Overall: We have been using Lockbox LIMS for over a year and a half at our therapeutics company to manage the lifecycle of our drug compounds and therapeutic programs, and we couldn't be happier. We use Lockbox to track all of our samples, including sample attributes, storage locations, and sample lineage (derived samples and aliquots). The sample and storage management modules are feature-rich, flexible, and easy to use. I was able to implement the system for our lab without any assistance from my IT department, which tells you how easy it is to install. The customer support has been excellent. I wholeheartedly recommend Lockbox to any research lab, QC lab, or other type of organization that needs a LIMS.

Pros: We have tried several LIMS systems, and Lockbox is by far the best one. Its simple, affordable, user-friendly, and have good graphic inter phase. We were able to pick it up from the beginning. Also, the customer support is amazing, they are always responisve and make follow ups on every query. The team is always implementing upgrades and finding ways to make us, the customers, happier.

Cons: Using salesforce is always a little of a learning curve, but as I said, we were able to pick it up really fast.