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Your lab doesn't exist in a silo, and neither should your LIMS. Lockbox is lab operating system built on the Salesforce platform for customer centric organizations. Lockbox is for companies that need an end-to-end solution from a customer portal all the way through results delivery. Lockbox goes 'Beyond the Bench' to provide everything a lab needs not just to manage the wet lab bench work, but everything that is needed from upstream sample collection and logistics to downstream results delivery.
Provider
Third Wave Analytics
Located In
United States
Foundation
2014
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
Android, iOS
Training
Webinars, In Person, Documentation, Live Online, Videos
Support
Phone Support, Chat, Email/Help Desk
Commercial labs in all industries that are looking for a lab operating system that goes Beyond the Bench to manage all aspects of a customer centric lab from customer management to results reporting.
Content Source: Lockbox LIMS
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Lockbox LIMS Reviews
Pros
By far the best part of the software is that it enables me to get results out the door, and once those results are out, I don't need to think about them again.
It has been very helpful platform for our laboratory to control and manage our samples. The technical support was also really good and helpful.
I love working with Lockbox LIMS. They are very responsive and extremely helpful.
We have tried several LIMS systems, and Lockbox is by far the best one. Its simple, affordable, user-friendly, and have good graphic inter phase.
Cons
Due to the wide range of features, users might get confused about the necessary steps required for their actions.
As an early adopter of this product there is more available today than was previously due to lack of development. Still implementing those new API's is not free.
Initially, it was hard to wrap my head around how much the software could do if we wanted to use it to its maximum potential.
Due to the nearly limitless possibilities, it was difficult initially to figure out exactly what we needed. We had to go through several iterations in order to get to our current final product.
"Necessary Partner during Pandemic"
Overall: The customer service with TWA has been excellent. Our team did not have to the infrastructure or knowledge to build our own lockbox, but with [SENSITIVE CONTENT] and TWA is feels like we have our very own LIMs teammate and colleague.
Pros: We built our Lockbox LIMs to as our entire data center and management system for our SARsCov2 Diagnostic Lab. From an operations standpoint, this software has been one of the most critical tools for our ability to test and report clinical patient results. By far the best part of the software is that it enables me to get results out the door, and once those results are out, I don't need to think about them again. TWA and Lockbox Lims keeps all of our data safe and secure, and the dashboards and reports keep us properly informed about the status of the lab at any given time.
Cons: Error handling in Lockbox LIMs can be confusing for a novice user. Because our software pipeline was highly customized, there are unusual ways in which errors can arise. It did take some time to gain an intuition for what was happening under the hood to cause issues to arise. The good news is that [SENSITIVE CONTENT] was intimately involved with our workflow and daily use as we established and modified Lockbox LIMs, so help and an explanation was never far away.
"Lockbox LIMS by Thirdwave: Great LIMS for multi-center NIH funded program projects."
Overall: We were trying to solve a communication and coordination between performance centers that are located in different US states, and countries around the world, that are work together as a consortium for NIH and EU funded projects and needed a way to track samples, as well as disseminate sample and project meta-data, and perform management of each program.
Pros: The first strength is the design of the lockbox schema, that covers most of the basic LIMS features required by any laboratory that may need GCLP or GMP level requirements, including database encryption, tracking of sample custody, protocol/SOP management, and implementation of electronic forms and data entry when implementing protocols. A second and most important strength go this lies is the ability to customize what the LIMS tracks, and share information using collaborative portals, that enable multi-site communications and coordinate data entry and dissemination. Rules and design are configured in the lims using an easy to use desktop like interface, then the same rules are pushed to a portal through the force 'lightning interface'. Finally, and what ultimately is responsible for all the functionality, is how the force API was leveraged to design a logically consistent set of LIMS applicable features that provide easy to use desktop like configuration tools so the end user organization.
Cons: There is nothing I really don't like about the software. However the underlying Force API is a very powerful and has many features, and it would have been useful to have shorter case/article documentation to provide more focused help for the Lockbox Lims application itself for administrator and end users. Since we had started using the Lims, Thirdwave had published a support portal with a searchable knowledge base that contains articles for the common administrative tasks for managing the Lockbox application, that provides specific guidance to setting up and managing Lockbox features.
"NGS Core LIMS"
Pros: Working with the Professional team of [SENSITIVE CONTENT] and they understanding my needs and catering to it.
Cons: The system is a bit stubborn for customization
"TWA Lockbox is my salvation"
Overall: I built a pop-up Covid19 Clinical testing facility from scratch and they built me a functioning CLIA approved LIMS in 3 weeks, then a HIPAA compliant physician portal 2 weeks later. They are gold.
Pros: Customer service 6/5, easy to customize and understand, out of the box solutions encourages and enabled!
Cons: A bit slow on the compute every so often but that's honestly probably just my internet at home.
"LockBox Lims a Laboratory Staple"
Overall: Deployment of lockbox took a month to get users logging in and using the sandbox, then making modifications that made sense for our lab. Another month users were actually using the product and entering real data. now it is an integral part of the lab operations and we would be lost without the product for reporting creating lab reports as all of our data for reports is captured in lockbox. as we grow we will be looking at new opportunities to have some improvements made to make our work processes even more seamless.
Pros: 1) Price. 2) Value. 3) ease of use 4) customization options and availabilty 5) Third Wave Analytics team after looking at products that were way out of our league in terms of price, lockbox lims was not only at a price we could afford, provided us with value that has proven itself over the years, and with the ease of use and non technical computer users easily adapted to teh software. The software is able to be customized for the needs of the lab and make work easier. GREAT PRODUCT!!!
Cons: as with any software there are items that we wanted and could not make happen. there were certain customizations that Third Wave bent backwards to assist us in making customizations. those things come at a cost. as an early adopter of this product there is more available today than was previously due to lack of development. still implementing those new API's is not free. Understandable but wish it could be.
