# Lockbox LIMS Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Lockbox LIMS Software - reviews, pricing plans, popular comparisons to other Laboratory Information Management System products and more. Source: https://www.capterra.com/p/178173/Lockbox --- # Lockbox LIMS Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 24, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Lockbox LIMS ## What is Lockbox LIMS? Your lab doesn't exist in a silo, and neither should your LIMS. Lockbox is lab operating system built on the Salesforce platform for customer centric organizations. Lockbox is for companies that need an end-to-end solution from a customer portal all the way through results delivery. Lockbox goes 'Beyond the Bench' to provide everything a lab needs not just to manage the wet lab bench work, but everything that is needed from upstream sample collection and logistics to downstream results delivery. ## What is Lockbox LIMS used for? [Laboratory Information Management System](https://www.capterra.com/laboratory-information-management-system-software/) Overall rating Based on 21 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $150 Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Lockbox LIMS alternatives Highest Rated [5.0 (3)](https://www.capterra.com/p/275266/QBench/#reviews) Starting price $249.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.2 (24)](https://www.capterra.com/p/94168/LabCollector-LIMS/reviews/) Starting price $180.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.3 (100)](https://www.capterra.com/p/180309/eLABJournal/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [CaliberLIMS](https://www.capterra.com/p/184057/Caliber-LIMS/) [4.2 (44)](https://www.capterra.com/p/184057/Caliber-LIMS/reviews/) Starting price $150000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/184057/Caliber-LIMS/) [View all alternatives](https://www.capterra.com/p/178173/Lockbox/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Workflow Management 5.0 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Reporting/Analytics 5.0 (4) 0.00% of 4 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Sample Management 5.0 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Manage and track the state, location and condition of materials collected for examination Compliance Tracking 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Track and report regulatory data to either internal management or external stakeholders Inventory Management 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply EDI 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Transfer of data from one computer system to another Lockbox LIMS 38 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval A record of all activities within the system, including user access, changes made, etc. The ability to identify a barcode on or within an image or packaging Scan barcodes to ensure accurate pricing and label tracking Generated authorized documentation that provides material information and results of laboratory analyses Private online space that lets businesses securely share documents and provide information access to clients Track and report regulatory data to either internal management or external stakeholders Configure existing workflows to meet your organization's needs Customize data fields to support various needs and use cases Alter the layout and content of reports Import and export data to and from software applications Manage and store data in a database Graphical representation of data Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Transfer of data from one computer system to another Built-in Electronic Laboratory Notebook tools or integration with third-party ELN solutions Compliant with HIPAA, which sets standards for sensitive patient data protection Store & track information about musical or laboratory instruments including their calibration history, certificates, images, and more Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Manage and track customer orders for goods, investments, or any other purchases Ensure that quality requirements and standards are met across production processes Receive data and information in real time Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Process of planning, scheduling and executing the optimal and effective use of human capital across projects Set & manage permission levels based on user roles and restrict access to only authorized individuals Manage and track the state, location and condition of materials collected for examination Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Checking for errors to prevent quality issues and maintain the integrity of the product/service as per set standards Set up connections to third-party platforms to improve business processes Create, design and manage workflows for repetitive tasks Features 4.9 (21) 4.9 Based on 21 reviews ## Pricing Value for money 4.9 (18) Free Trial Basic $150.00 Per Month Value for money 4.9 (18) 4.9 Based on 18 reviews ## Support, customer service and training options Customer Service 5.0 (21) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (21) 5.0 Based on 21 reviews ## User reviews Overall rating 4.9 Based on 21 reviews Filter by rating 5(19) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Matt M. Clinical Lab Operations & Technical Lead Biotechnology ### "Necessary Partner during Pandemic" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 23, 2021 The customer service with TWA has been excellent. Our team did not have to the infrastructure or knowledge to build our own lockbox, but with \[SENSITIVE CONTENT\] and TWA is feels like we have our very own LIMs teammate and colleague. Pros We built our Lockbox LIMs to as our entire data center and management system for our SARsCov2 Diagnostic Lab. From an operations standpoint, this software has been one of the most critical tools for our ability to test and report clinical patient results. By far the best part of the software is that it enables me to get results out the door, and once those results are out, I don't need to think about them again. TWA and Lockbox Lims keeps all of our data safe and secure, and the dashboards and reports keep us properly informed about the status of the lab at any given time. Cons Error handling in Lockbox LIMs can be confusing for a novice user. Because our software pipeline was highly customized, there are unusual ways in which errors can arise. It did take some time to gain an intuition for what was happening under the hood to cause issues to arise. The good news is that \[SENSITIVE CONTENT\] was intimately involved with our workflow and daily use as we established and modified Lockbox LIMs, so help and an explanation was never far away. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BS Brandi S. Quality Systems Manager Biotechnology ### "Lockbox LIMS Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 27, 2021 Lockbox LIMS is allowing us to leave the paper process and to reduce the time analysts in the laboratory complete and execute paperwork in the lab. An environmental monitoring program for cleanrooms would be a nice module to add. Pros The software is easy to use and intuitive. Our workflow is very complicated and the software was able to handle it. Cons The audit trail could be improved to more easily capture why changes were made. A better e-signature process. Reasons for choosing Lockbox LIMS The software had all the features we needed and could be built to our needs. The cost was also within our budget. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EM Erica M. Project Manager Hospital & Health Care ### "COVID PCR and NGS LIMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 22, 2021 We are a diagnostic laboratory and as such are performing patient care. The LIMS is an integral part of this service that we provide and must be accurate and reliable. We have found that we can rely on LockBox LIMS to keep our patient records and perform sample tracking consistently. Pros ThirdWave Analytics created a COVID testing lab LIMS for us in record time, and has continued to be a valued partner in enhancing and expanding into novel diagnostics. Customer service is great! Cons Due to the relationships between objects in the database, some analyses require a workaround LIMS and it is not always intuitive how to do these workarounds. Our ThirdWave Analytics partner is always available to assist. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NK Netravathi K. NGS Core Lead Biotechnology ### "NGS Core LIMS" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 November 22, 2021 Pros Working with the Professional team of \[SENSITIVE CONTENT\] and they understanding my needs and catering to it. Cons The system is a bit stubborn for customization Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FB Fallon B. financial analyst Higher Education ### "LIMS for the Accounting/Finance/Admin" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 18, 2021 Pros I like that the lab can update statuses of submissions in the queue in real-time. Previously we were using PDFs/paper forms and manually typing the billing items into a spreadsheet. With the LIMS, I'm able to run reports for any status that I need in my billing process. Cons I think that building the LIMS for our needs was a bit complex. Our lab has multiple services and within those services multiple options for a service. There seemed to be many meetings explaining how we needed the service requests built into the LIMS, but once everything was ironed out, it seems to flow well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JV Jess V. Director, Operations Biotechnology ### "Great tool for inventory management!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 24, 2021 Pros The software has a wide range of features that can be customized to suit different lab workflows. Cons Due to the wide range of features, users might get confused about the necessary steps required for their actions. Thus, it is important for the administrators to enable only the necessary features for the particular groups of users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Joana B. Director Biotechnology ### "Very Easy to Customize!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 7, 2021 I had a great experience designing, building and using Lockbox! Pros Really liked how easy the software is to customize and integrated with Salesforce. Cons The testing required after an update to ensure all the changes took place and current or existing features didn't get lost or changed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Shana M. Director - Genomics Sequencing Lab Biotechnology ### "TWA Lockbox is my salvation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 31, 2020 I built a pop-up Covid19 Clinical testing facility from scratch and they built me a functioning CLIA approved LIMS in 3 weeks, then a HIPAA compliant physician portal 2 weeks later. They are gold. Pros Customer service 6/5, easy to customize and understand, out of the box solutions encourages and enabled! Cons A bit slow on the compute every so often but that's honestly probably just my internet at home. Switched from [Clarity LIMS](https://www.capterra.com/p/84356/Clarity-LIMS/) I paid for the LIMS for 3 years on a $70K a year contract and it was so hard to customize for anything not exactly in their workflows that I never got it running. Just spent tons of time and money for nothing. So I found out about TWA and Lockbox, had one call and talked to one reference and signed up for $8k. then Covid happened and the rest was history. Alternatives considered [Sapio LIMS](https://www.capterra.com/p/118964/Exemplar-LIMS/) Reasons for choosing Lockbox LIMS They were big companies and I did not think they would support out of the box solutions. They just kept talking about having features designs for everything "out of the box" which was the hole I stepped into with Clarity. No lab does anything the same. All things need customization. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Senior Research Associate Biotechnology ### "Solid Platform for Laboratory sample management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 24, 2020 It has been very helpful platform for our laboratory to control and manage our samples. The technical support was also really good and helpful. Pros The software is easy to use and very helpful in managing the the samples and keeping them organized Cons The configuration can be some how limited and you need a little bit of background in data base to be able to use it but it comes with a full demo so you can pick it up very easily Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Carl S. ISO Technical Manager Research ### "Great platform, great customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 19, 2020 We use the platform to collect customer data and track the customers to the services used. We are also working on creating a maintenance tracking database which should be up and running soon. Customer service has been great through the whole process. Pros I appreciate the flexibility of the software to be changed to meet our various needs. We have customized a lot to meet our unique needs. Cons There is a finite upper limit on the amount of customization that can be done, but it is manageable to work around. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/178173/Lockbox/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)