--- title: "Virima Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Virima Software - reviews, pricing plans, popular comparisons to other IT Asset Management products and more." source_url: "https://www.capterra.com/p/178220/Virima/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # Virima Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Virima ## What is Virima? You cannot effectively manage your IT assets until you know everything about them and the relationships that connect them to each other, your users, and your services. Virima IT Asset Management (ITAM) incorporates Virima Discovery, and is designed to deliver and maintain complete knowledge about your assets, their configurations, and their interconnections. Virima delivers the visibility and control you need for successful management of your entire IT environment. ## What is Virima used for? [IT Asset Management](https://www.capterra.com/it-asset-management-software/)[CMDB](https://www.capterra.com/cmdb-software/)[IT Service](https://www.capterra.com/it-service-software/) Overall rating Based on 15 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $4740 Flat Rate, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Virima alternatives Highest Rated [4.7 (146)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (805)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.3 (178)](https://www.capterra.com/p/216733/Vivantio/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (528)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars ## FAQs about Virima Overview ### Which roles and teams benefit most from Virima? Virima is most used by IT operations, infrastructure, and service delivery leaders who need accurate asset inventories, dependency maps, and CMDB data for incident response and change planning. IT analysts, technical consultants, and systems managers use it to discover environments, investigate issues, and maintain service visibility. Security leaders use it to identify technology exposure and support risk management. Answer based on 15 reviews Overview ### What company size and specific industries is Virima built for? Virima is designed for IT operations, asset, service, security, and compliance management teams, along with application stakeholders, in organizations across healthcare, manufacturing, education, and managed services. It is suited for companies that need IT and compliance support in these sectors, regardless of size. Features and Usability ### What are the key features of Virima? Virima offers asset discovery, CMDB, IT asset tracking, and device auto discovery for inventory and configuration data. It also includes incident management, change management, problem management, and service request management, plus analytics, dashboards, reporting, alerts/notifications, and role-based permissions for control and oversight. Pricing ### How much does it cost and what fees or limitations are included? Virima starts at $4740 per year for the Business Pro plan, also available at $395 per month. It covers up to 2,000 assets, expandable to 6,000 by request, and includes discovery, a native CMDB, ViVID™ Service Mapping, IT asset management, and standard support. Enterprise is custom-quoted, and a free trial is available. Integrations ### Which third-party tools and platforms does Virima integrate with? Virima integrates with 10 third-party platforms for cloud and IT service management, including AWS and Cloud Services, Azure Cloud Services, Microsoft, ServiceNow IT Service Management, JIRA Service Management, Ivanti ITSM, TeamDynamix IT Service Management, HaloITSM, Hornbill, and Xurrent ITSM. Getting Started and Support ### What training and onboarding options does Virima offer? Virima provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars offer group learning, documentation serves as written reference material, and videos provide visual, self-paced guidance. Getting Started and Support ### What customer support options does Virima offer? Virima provides email/help desk support, a FAQ/forum, a knowledge base, phone support, 24/7 live rep assistance, and chat. Without reviewer feedback about support experiences, no claim can be made about response speed, helpfulness, or common frustrations, but these channels give users multiple ways to seek help. ## Features AI summary Based on 2,375 IT Asset Management reviews Capterra data shows that buyers of IT Asset Management software rank the following features as their top priorities: - **Inventory Management** (**49%** of reviewers rated this feature as critical) - **Asset Tracking** (**49%**) - **Incident Management** (**48%**) Virima supports all three of the features reviewers consider most important: **Inventory Management**, **Asset Tracking**, and **Incident Management**. Together, these capabilities help businesses maintain accurate asset records, monitor equipment throughout its lifecycle, and resolve service issues more efficiently, allowing teams to improve visibility, reduce downtime, and make better operational decisions. Inventory Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Asset Tracking 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Incident Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Support Ticket Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Access Controls/Permissions 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems IT Asset Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Managing inventories and tracking changes to hardware and software configurations Virima 84 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Workflow: Route documents and other data through one or more stakeholders for review and approval - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Change Management: Track and monitor efficient handling of all changes/transitions - Change Planning: Planning training and tasks to facilitate the transition to new technology, process, or workflow. - Change Tracking: Track changes in laws and regulations and compare previous legislation to current legislation - Chat/Messaging: Communicate using direct chat or messages within the system - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contract/License Management: Track, store, and access client contracts or licenses - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Mapping: Track the management and flow of data throughout the organization - Data Visualization: Graphical representation of data - Device Auto Discovery: Automatically scan the network for devices and take pre-defined actions upon discovery - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Impact Management: Analysis of impact/effect on IT services and other business processes - Incident Management: Manage and track all disruptions and incidents - Inventory Management: Track and manage inventory levels to maintain proper supply - Issue Auditing: Inspecting the issue resolution process for compliance with related systems and regulatory guidelines - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - License Management: Track and organize the number of licenses available to the organization - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Patch Management: Install software updates and bug fixes remotely - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Performance Monitoring: Monitoring and measurement of relevant metrics to assess the performance of IT resources - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Procurement Management: Organize and manage all processes/procedures involved in purchasing goods and/or services - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Relationship Mapping: Creating relationships between different IT assets to define their status and dependencies in a network - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Requisition Management: Review, approve and cancel requests for goods/services to be purchased - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service History: Track work performed and resources used for past customers, sites, or assets - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Supplier Management: Manage all supplier data and operations - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (15) 4.5 Based on 15 reviews ## Pricing Value for money 4.9 (15) Free Trial [View pricing plan details](https://www.capterra.com/p/178220/Virima/pricing/) Business Pro $4,740 Flat Rate,Per Year It includes: - IT Discovery (2,000 assets; expandable up to 6,000) - Native CMDB - ViVID™ Service Mapping - IT Asset Management - Vulnerability Insights - All ITSM Integrations Enterprise Custom Quote It includes: - IT Discovery (2,000 assets; expandable up to 6,000) - Native CMDB - ViVID™ Service Mapping - IT Asset Management - Vulnerability Insights - All ITSM Integrations - Dedicated Implementation Success Manager - Full Rest API Access - Private hosting / On-prem available - Priority Support Value for money 4.9 (15) 4.9 Based on 15 reviews ## Integrations [ JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[ ServiceNow IT Service Management](https://www.capterra.com/p/152874/ServiceNow-Knowledge-Management/)[ HaloITSM](https://www.capterra.com/p/200140/HaloITSM/)[ Hornbill](https://www.capterra.com/p/143649/Hornbill/)[ Ivanti ITSM](https://www.capterra.com/p/193225/Service-Desk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (15) 4.9 Based on 15 reviews ## User reviews Overall rating 4.6 Based on 15 reviews Filter by rating Counts reflect reviews available in this feed. 5(9) 4(6) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Principal Data Scientist Used the software for: 3-5 years ### "Fast, Intelligent, Cost Effective ITAM/ITSM Discovery Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2019 Pros I like the autonomic socially intelligent automated algorithms that perform discovery. These algorithms and engines are far better than all of the products I’ve ever used. As an industry recognized discovery and ITAM tool expert, and conference speaker, I have spent countless hours evaluating tools for diverse customers. In the end I’ve always needed a socially persistent tool that would continue to create and capture changes within an ecosystem from an inventory asset management perspective while maintaining CI dependencies and interdependencies. I’ve needed a tool that had a separate CMBD to create a baseline and maintain CI data hygiene, a repository that would store the application dependency mappings, business service mappings and views like infrastructure, communication and network topology. Virima does all of this. Reporting is another critical deliverable for my clients and Virima delivers there too. The dashboards, KPI‘s, and reporting capability is very mature and appreciated by all of my clients. I think one of the most important features is outside of the tool...and that is the customer service provided by Virima. If I need support with an issue or if I have questions about custom probes they are always responsive. Cons Accessing and managing a Virima instance via a browser takes some getting use to but it is still a value add to be able to manage a customers instance from a phone. Say you forgot to do a scan. You can login on your phone and fire off that scan. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer IT Technical consultant Used the software for: 1-3 years ### "A CMDB for the rest of us" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 9, 2022 We are a mid-size company without in-house skills to build/manage a complex CMDB. We did not want to blow our budget on a single product. We conducted significant research before selecting Virima as our CMDB provider. We consulted with Gartner, with end users and had presentations/demos from 1/2 dozen players in the field. Frankly, buying Virima felt risky. Their presence is not huge. Their prices are very reasonable. Their product seemed straightforward. What was the catch? None. I am moving on to a brand new company needing a greenfield infrastructure build. My choice for their CMDB is simple - Virima. Pros Ease of deployment. Virima got us up and running in no time. Ease of use. The information Virima CMDB provides is easily accessible to the average user. A graduate degree in boolean operators is not required, nor is learning a boatload of arcane report construction techniques. Excellent technical support. You need help. They are there. Not only are they fast - they go the extra step of making sure you get the help you need. Very impressive. Cons None come to mind - seriously. As noted - the application's learning curve was easy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director of IT Operations Used the software for: 3-5 years ### "Virima is an excellent value in the ITSM space" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 30, 2022 Our business relationship with Virima is second to none. When we had to meet a crazy launch deadline, the implementation team committed to 30+ days of 12-16 hour a day, 7 days a week work with us. When we were up at 4AM for the second day of our launch window, they were right there with us. They have been one of the few vendors where it really does feel like we're in a partnership. Pros We were first attracted to the product for the robust CMDB and discovery toolset. However, once we implemented the product, the part we liked most was the business rules engine. It is flexible, powerful, and rarely have we found a use case that it could not handle. We were even able to sustain the loss of two headcount from our front line in a reduction of force by building ticket routing AI with the business rules engine. Cons The forms aren't WYSIWYG, so there is sometimes a bit of shuffling required to get items where you want them on the page. The system is built with a self-contained design philosophy, so generating emails or alerts to your company email is possible, but not default. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer ITIL Manager Used the software for: Less than 1 year ### "Virima is a great ITAM system" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 1, 2018 Virima has helped us understand more of our environment for IT, and helped with Asset, change and Release management. Pros Ability to scan an internal network and fall all devices on that network. The Business Service Maps are great for finding communication between endpoints. Cons The scans can be very slow and can vary in length. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager - IT Operations Used the software for: 3-5 years ### "Virima" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 22, 2022 CMDB discovery has been a huge asset. Pros Business rules, filtering, CMDB and ease of use Cons The UI can be difficult at times. Can't customize your width of columns. Can't Administer database and backend stuff through the Application. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CISO Used the software for: Less than 1 year ### "Virima User" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 9, 2019 Very positive. Pros Great product; feature rich. Team seems responsive and looking to help us be successful. Cons No cons. Feature requests are inevitable, and I have a few. Team seems responsive and open to them; would like some more visibility into the product management space so we can see where things fall. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer IT Manager Used the software for: Less than 1 year ### "Very adaptable!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 13, 2022 We have had some glitches here an there and Virima support and team have been great working with us to get these issues resolved. I think Virima support has been very accommodating and helpful. Pros We were able to work with our implementation team to set this product up to report and alert on hardware and software end of life dates so we can be more proactive about software and hardware. We can plan purchases of new equipment better knowing when assets need replacing prior to the expiration dates. Cons I don't really dislike anything about the software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Sr. Technical Analyst Used the software for: Less than 1 year ### "Great Asset Management software that interfaces with many different systems" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 16, 2018 We are still in the rollout phase with Virima, but their support has been excellent during this time. The reports we are seeing and the information we are able to glean will make the product pay for itself. Pros The business map views are really what stand out about the product. You have the ability to see an entire system, with all connections, showing port numbers, and expand that view to several hops. This gives you a dynamic view of business systems that is invaluable when troubleshooting or planning for impact of changes. Cons Sometimes the interface can be a bit clunky. A little refining of the look of the product would make the user experience better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Director Global Infrastructure Used the software for: Less than 1 year ### "Virima is an excellent ITAM product suite." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 1, 2018 Knowing the full complement of IT assets and the relationships of those assets to both protect them and to make more intelligent decisions in managing those assets. Pros Virima's intuitive UI and the business service maps are outstanding. The business service maps are a great visual representation of your CMDB - that was the differentiator for Virima during our POC selection. Cons We had a few technical issues to overcome during configuration of our non-windows servers; however, the Virima staff solved all the issues and were great to work with. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Sr IT Analyst Used the software for: Less than 1 year ### "Virma implementation and use" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 20, 2018 Support has always been helpful and resolved issue quickly. Pros Ease on install and use. Intergration with ServiceNow was quick and easy. Cons No being able to monitor legacy intermec scanners. This is due to intermec produce not allowing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/178220/Virima/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.