# Virima Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Virima Software - reviews, pricing plans, popular comparisons to other IT Asset Management products and more. Source: https://www.capterra.com/p/178220/Virima --- # Virima Software Review 2026: Features, Integrations, Pros & Cons Last updated on February 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Virima ## What is Virima? You cannot effectively manage your IT assets until you know everything about them and the relationships that connect them to each other, your users, and your services. Virima IT Asset Management (ITAM) incorporates Virima Discovery, and is designed to deliver and maintain complete knowledge about your assets, their configurations, and their interconnections. Virima delivers the visibility and control you need for successful management of your entire IT environment. ## What is Virima used for? [CMDB](https://www.capterra.com/cmdb-software/)[IT Asset Management](https://www.capterra.com/it-asset-management-software/)[Service Desk](https://www.capterra.com/service-desk-software/) Top alternative Featured Overall rating Based on 15 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $10000 Flat Rate, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Virima?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.virima.com/&name=Virima) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Virima 4.6 (15) VS. [4.5 (691)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price $10000 Flat Rate, Per Year Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (15) Ease Of Use 4.6 (678) Value For Money 4.9 (15) Value For Money 4.4 (602) Customer Service 4.9 (15) Customer Service 4.6 (633) ## Virima alternatives Highest Rated [4.6 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) Starting price $876.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (108)](https://www.capterra.com/p/133392/Service-Desk/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (765)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (513)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Asset Tracking 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Inventory Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply IT Asset Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Managing inventories and tracking changes to hardware and software configurations Access Controls/Permissions 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Alerts/Notifications 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Audit Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Virima 92 features Define levels of authorization for access to specific files or systems Integrates with Active Directory Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Route documents and other data through one or more stakeholders for review and approval Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Scan barcodes to ensure accurate pricing and label tracking Compare key metrics for the business against prominent players in the industry Track and monitor efficient handling of all changes/transitions Planning training and tasks to facilitate the transition to new technology, process, or workflow. Track changes in laws and regulations and compare previous legislation to current legislation Communicate using direct chat or messages within the system Private online space that lets businesses securely share documents and provide information access to clients Configuration Management Database Provides a channel for team members to share media files, communicate, and work together Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Configure existing workflows to meet your organization's needs Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses Process to track, record, and analyze expenses that occurred over the entire duration of a given project Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Import and export data to and from software applications Track the management and flow of data throughout the organization Graphical representation of data Automatically scan the network for devices and take pre-defined actions upon discovery Assemble applications and processes by dragging over and arranging pre-built components Managing service requests, incidents, IT issues & support with a ticketing system Analysis of impact/effect on IT services and other business processes Manage and track all disruptions and incidents Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Managing inventories and tracking changes to hardware and software configurations Monitor the movement of one or more IT assets throughout the organization Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Track and organize the number of licenses available to the organization Ability to chat online in real time Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Observe and track the demand, usage, progress or quality of a system, product, or user Install software updates and bug fixes remotely A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Monitoring and measurement of relevant metrics to assess the performance of IT resources Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Organize and manage all processes/procedures involved in purchasing goods and/or services Plan and coordinate all the resources, costs and time needed to execute assignments Active reporting of data and metrics Receive system updates as soon as any changes are made Creating relationships between different IT assets to define their status and dependencies in a network Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Access work applications remotely, for when working away from the office and/or traveling Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Review, approve and cancel requests for goods/services to be purchased Set & manage permission levels based on user roles and restrict access to only authorized individuals Set a time to generate routine reports automatically Online portal through which end users can access the system, manage tasks, or obtain information Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Database containing accurate and up-to-date information on all operational services Track work performed and resources used for past customers, sites, or assets Set and monitor service level agreements to ensure timely response and resolution Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more Allow users to access multiple services after entering their login credentials once Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Manage all supplier data and operations Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (15) 4.5 Based on 15 reviews ## Pricing Value for money 4.9 (15) Free Trial Basic $10,000 Flat Rate,Per Year Value for money 4.9 (15) 4.9 Based on 15 reviews ## Integrations [ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ Cherwell Service Management](https://www.capterra.com/p/121158/Cherwell-Software/)[ AWS Config](https://www.capterra.com/p/205398/AWS-Config/)[ HaloITSM](https://www.capterra.com/p/200140/HaloITSM/)[ Hornbill](https://www.capterra.com/p/143649/Hornbill/)[ Xurrent](https://www.capterra.com/p/146207/ITRP/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (15) 4.9 Based on 15 reviews ## User reviews Overall rating 4.6 Based on 15 reviews Filter by rating 5(9) 4(6) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RR Robert R. Director of IT Operations Telecommunications ### "Virima is an excellent value in the ITSM space" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 28, 2022 Our business relationship with Virima is second to none. When we had to meet a crazy launch deadline, the implementation team committed to 30+ days of 12-16 hour a day, 7 days a week work with us. When we were up at 4AM for the second day of our launch window, they were right there with us. They have been one of the few vendors where it really does feel like we're in a partnership. Pros We were first attracted to the product for the robust CMDB and discovery toolset. However, once we implemented the product, the part we liked most was the business rules engine. It is flexible, powerful, and rarely have we found a use case that it could not handle. We were even able to sustain the loss of two headcount from our front line in a reduction of force by building ticket routing AI with the business rules engine. Cons The forms aren't WYSIWYG, so there is sometimes a bit of shuffling required to get items where you want them on the page. The system is built with a self-contained design philosophy, so generating emails or alerts to your company email is possible, but not default. Switched from [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) Cost and the more robust discovery and CMDB tools. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MW Mike W. Manager - IT Operations Telecommunications ### "Virima" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 21, 2022 CMDB discovery has been a huge asset. Pros Business rules, filtering, CMDB and ease of use Cons The UI can be difficult at times. Can't customize your width of columns. Can't Administer database and backend stuff through the Application. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EG Elaina G. IT Manager Banking ### "Very adaptable!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 12, 2022 We have had some glitches here an there and Virima support and team have been great working with us to get these issues resolved. I think Virima support has been very accommodating and helpful. Pros We were able to work with our implementation team to set this product up to report and alert on hardware and software end of life dates so we can be more proactive about software and hardware. We can plan purchases of new equipment better knowing when assets need replacing prior to the expiration dates. Cons I don't really dislike anything about the software. Reasons for choosing Virima Because of the customization they offered and we needed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User IT Technical consultant Maritime ### "A CMDB for the rest of us" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 8, 2022 We are a mid-size company without in-house skills to build/manage a complex CMDB. We did not want to blow our budget on a single product. We conducted significant research before selecting Virima as our CMDB provider. We consulted with Gartner, with end users and had presentations/demos from 1/2 dozen players in the field. Frankly, buying Virima felt risky. Their presence is not huge. Their prices are very reasonable. Their product seemed straightforward. What was the catch? None. I am moving on to a brand new company needing a greenfield infrastructure build. My choice for their CMDB is simple - Virima. Pros Ease of deployment. Virima got us up and running in no time. Ease of use. The information Virima CMDB provides is easily accessible to the average user. A graduate degree in boolean operators is not required, nor is learning a boatload of arcane report construction techniques. Excellent technical support. You need help. They are there. Not only are they fast - they go the extra step of making sure you get the help you need. Very impressive. Cons None come to mind - seriously. As noted - the application's learning curve was easy. Reasons for choosing Virima Price - feature set - ease of use for non-CMDB experts. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FP Franco P. Principal Data Scientist Information Technology and Services ### "Fast, Intelligent, Cost Effective ITAM/ITSM Discovery Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 10, 2019 Pros I like the autonomic socially intelligent automated algorithms that perform discovery. These algorithms and engines are far better than all of the products I’ve ever used. As an industry recognized discovery and ITAM tool expert, and conference speaker, I have spent countless hours evaluating tools for diverse customers. In the end I’ve always needed a socially persistent tool that would continue to create and capture changes within an ecosystem from an inventory asset management perspective while maintaining CI dependencies and interdependencies. I’ve needed a tool that had a separate CMBD to create a baseline and maintain CI data hygiene, a repository that would store the application dependency mappings, business service mappings and views like infrastructure, communication and network topology. Virima does all of this. Reporting is another critical deliverable for my clients and Virima delivers there too. The dashboards, KPI‘s, and reporting capability is very mature and appreciated by all of my clients. I think one of the most important features is outside of the tool...and that is the customer service provided by Virima. If I need support with an issue or if I have questions about custom probes they are always responsive. Cons Accessing and managing a Virima instance via a browser takes some getting use to but it is still a value add to be able to manage a customers instance from a phone. Say you forgot to do a scan. You can login on your phone and fire off that scan. Switched from [Device42](https://www.capterra.com/p/144214/Device42/) [BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/) [Hardware Asset Management](https://www.capterra.com/p/253952/Asset-Management-Servicenow/) Alternatives considered [Device42](https://www.capterra.com/p/144214/Device42/) [Hardware Asset Management](https://www.capterra.com/p/253952/Asset-Management-Servicenow/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Infrastructure Analyst Hospital & Health Care ### "Virima" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 9, 2019 It has been a great product, and they have been a great organization to work with. Pros It is malleable, and able to adjust to your business's specific needs Cons It can have a sharp learning curve at first. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TL Taylor L. CISO Hospital & Health Care ### "Virima User" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 7, 2019 Very positive. Pros Great product; feature rich. Team seems responsive and looking to help us be successful. Cons No cons. Feature requests are inevitable, and I have a few. Team seems responsive and open to them; would like some more visibility into the product management space so we can see where things fall. Switched from [BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/) [Hardware Asset Management](https://www.capterra.com/p/253952/Asset-Management-Servicenow/) Alternatives considered [Hardware Asset Management](https://www.capterra.com/p/253952/Asset-Management-Servicenow/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DR Deven R. CBO Computer Software ### "Datacenter migration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 12, 2019 Pros Ease of use..also project management is excellent Cons As we use more, we might be able to come up.. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Sr. Project Manager - IT Infrastructure Consumer Goods ### "Great insight to network landscape" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 9, 2018 Pros The products ability to present graphical business process maps representing relationships between servers is excellent Cons It took some additional work to get probes created some of the various OSs Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BJ Billie Jo N. Sr IT Analyst Consumer Goods ### "Virma implementation and use" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 8, 2018 Support has always been helpful and resolved issue quickly. Pros Ease on install and use. Intergration with ServiceNow was quick and easy. Cons No being able to monitor legacy intermec scanners. This is due to intermec produce not allowing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/178220/Virima/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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