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You cannot effectively manage your IT assets until you know everything about them and the relationships that connect them to each other, your users, and your services. Virima IT Asset Management (ITAM) incorporates Virima Discovery, and is designed to deliver and maintain complete knowledge about your assets, their configurations, and their interconnections. Virima delivers the visibility and control you need for successful management of your entire IT environment.
Provider
Virima Technologies, Inc.
Located In
United States
Foundation
2006
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Training
In Person, Documentation, Live Online, Webinars, Videos
Support
24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
IT operations, asset, service, security, and compliance management teams and application stakeholders in multiple industries, including healthcare, manufacturing, education, and managed services.
Content Source: Virima
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Virima Reviews
Pros
Reporting is another critical deliverable for my clients and Virima delivers there too. The dashboards, KPI‘s, and reporting capability is very mature and appreciated by all of my clients.
It has been a great product, and they have been a great organization to work with.
Great product; feature rich. Team seems responsive and looking to help us be successful.
Virima is a very comprehensive ITAM/ITSM tools for organizations that follow the ITIL methodology. It is a feature rich offering with very responsive support.
Cons
Frankly, buying Virima felt risky. Their presence is not huge.
Say you forgot to do a scan. You can login on your phone and fire off that scan.
No being able to monitor legacy intermec scanners. This is due to intermec produce not allowing.
The reports we are seeing and the information we are able to glean will make the product pay for itself.
"Fast, Intelligent, Cost Effective ITAM/ITSM Discovery Tool"
Pros: I like the autonomic socially intelligent automated algorithms that perform discovery. These algorithms and engines are far better than all of the products I’ve ever used. As an industry recognized discovery and ITAM tool expert, and conference speaker, I have spent countless hours evaluating tools for diverse customers. In the end I’ve always needed a socially persistent tool that would continue to create and capture changes within an ecosystem from an inventory asset management perspective while maintaining CI dependencies and interdependencies. I’ve needed a tool that had a separate CMBD to create a baseline and maintain CI data hygiene, a repository that would store the application dependency mappings, business service mappings and views like infrastructure, communication and network topology. Virima does all of this. Reporting is another critical deliverable for my clients and Virima delivers there too. The dashboards, KPI‘s, and reporting capability is very mature and appreciated by all of my clients. I think one of the most important features is outside of the tool...and that is the customer service provided by Virima. If I need support with an issue or if I have questions about custom probes they are always responsive.
Cons: Accessing and managing a Virima instance via a browser takes some getting use to but it is still a value add to be able to manage a customers instance from a phone. Say you forgot to do a scan. You can login on your phone and fire off that scan.
"Virima User"
Overall: Very positive.
Pros: Great product; feature rich. Team seems responsive and looking to help us be successful.
Cons: No cons. Feature requests are inevitable, and I have a few. Team seems responsive and open to them; would like some more visibility into the product management space so we can see where things fall.
"Virima is an excellent value in the ITSM space"
Overall: Our business relationship with Virima is second to none. When we had to meet a crazy launch deadline, the implementation team committed to 30+ days of 12-16 hour a day, 7 days a week work with us. When we were up at 4AM for the second day of our launch window, they were right there with us. They have been one of the few vendors where it really does feel like we're in a partnership.
Pros: We were first attracted to the product for the robust CMDB and discovery toolset. However, once we implemented the product, the part we liked most was the business rules engine. It is flexible, powerful, and rarely have we found a use case that it could not handle. We were even able to sustain the loss of two headcount from our front line in a reduction of force by building ticket routing AI with the business rules engine.
Cons: The forms aren't WYSIWYG, so there is sometimes a bit of shuffling required to get items where you want them on the page. The system is built with a self-contained design philosophy, so generating emails or alerts to your company email is possible, but not default.
"A CMDB for the rest of us"
Overall: We are a mid-size company without in-house skills to build/manage a complex CMDB. We did not want to blow our budget on a single product. We conducted significant research before selecting Virima as our CMDB provider. We consulted with Gartner, with end users and had presentations/demos from 1/2 dozen players in the field. Frankly, buying Virima felt risky. Their presence is not huge. Their prices are very reasonable. Their product seemed straightforward. What was the catch? None. I am moving on to a brand new company needing a greenfield infrastructure build. My choice for their CMDB is simple - Virima.
Pros: Ease of deployment. Virima got us up and running in no time. Ease of use. The information Virima CMDB provides is easily accessible to the average user. A graduate degree in boolean operators is not required, nor is learning a boatload of arcane report construction techniques. Excellent technical support. You need help. They are there. Not only are they fast - they go the extra step of making sure you get the help you need. Very impressive.
Cons: None come to mind - seriously. As noted - the application's learning curve was easy.
"Virima is a great ITAM system"
Overall: Virima has helped us understand more of our environment for IT, and helped with Asset, change and Release management.
Pros: Ability to scan an internal network and fall all devices on that network. The Business Service Maps are great for finding communication between endpoints.
Cons: The scans can be very slow and can vary in length.
Vendor Response