Jivosite

JivoChat


4.5 / 5
19 reviews

Who Uses This Software?

Website owners who wants to speak with their visitors: ecommerces, institutional websites, blogs, real state companies, schools, colleges and universities, shopping malls and pretty much any company.


Average Ratings

19 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Jivosite
  • www.jivochat.com
  • Founded 2012
  • United States

About JivoChat

JivoChat: Live Chat & Business Messenger solution your company needs. You will be able to monitor your visitors, talk to them via online Live chat, Phone calls, company Email, Facebook Messenger and much more using just one tool: JivoChat. You will have every channel communication history in one window and all the agents' efficiency reports. Even if you are offline, JivoChat will collect leads from your site. Avoid losing clients: use JivoChat to convert your visitors into clients today!


JivoChat Features

  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking
  • Audio / Video Conferencing
  • Call Center
  • Call Recording
  • Call Routing
  • Chat / Messaging
  • Fax Management
  • File Sharing
  • IVR / Voice Recognition
  • Call Recording
  • Call Routing
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Virtual Extensions
  • Web Conferencing
  • Batch Communications
  • Chat / Messaging
  • Content Management
  • Email Distribution
  • Interactive Content
  • Multi-Channel Communication
  • On-Demand Communications
  • Personalization
  • Print Management
  • Template Management
  • Video Content
  • Collaboration
  • Contact Management
  • Content Management
  • Document Management
  • Goals / Quota Management
  • Lead Management
  • Meeting Management
  • Performance Management
  • Presentation Management
  • Proposal Management
  • Territory Management
  • Training Management
  • Activity / News Feed
  • Calendar Management
  • Chat / Messaging
  • Discussion Threads
  • File Sharing
  • Push Notifications
  • Search
  • Surveys & Feedback
  • Task Management
  • Video Conferencing

JivoChat Reviews Recently Reviewed!


Capterra loader

Efficient way of communicating with customers

Oct 17, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: All potential customers have some questions about the product which they are going to buy. If they don't get answers immediately they can easily leave the website. What I most like in JivoChat is instant communication feature with the visitors. With JivoChat website owners can provide detailed information about the product in realtime and increase sales. JivoChat is also efficient solution for companies in order to increase revenue and get instant feedback from customers.

Cons: In some websites JivoChat window pops up immediately without clicking on it. It is very disturbing for me. I don't know if this feature could be turned off or not. Because I couldn't see such option. But it would be great if this feature was editable.

Vendor Response

by Jivosite on October 18, 2018

Hey Valeh,

Thank you so much for your feedback and review.

The trigger, which is the feature of our chat popping up on your page, it's an automatic message that proactive invites your visitors to interact with your agent.

You can fully customize or even disable this function. To know how to do it please check this link:
https://www.jivochat.com/help/triggers/how_to_set_up_triggers.html

This can be a feature that can work totally on your favor. Check these articles to know how to benefit from it using on your website:

"10 Ways to Gain Conversions with Jivochat's Proactive Invitation"
https://www.jivochat.com/blog/jivo-tutorials/how-to-use-proactive-invites.html

"How to make proactive invitations work perfectly"
https://www.jivochat.com/help/triggers/tuning_triggers.html

Chat with prospects all across advertising portals.

Sep 20, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Our company handles a lot of clients, one of them is a property management company that uses Jivochat. The agent App is easy to use and it's linked to everything. Any advertising portal will lead to us with no additional tools that i need to set up. It promotes efficiency, less distractions and it offers all the tools i need to provide info and customer support.

Jivochat even has a mobile app, where you can chat with costumers on the go. I haven't had the chance to use it. I'm a front liner so i don't have to. But imagine if you're the owner of the business and you can facilitate a chat anywhere. That would make a lot of difference.

Cons: I haven't encounter any issues with the program. The main point that i want to change if it's possible is to maybe change the icon of the chat launcher to the logo of the company. It would make it more personalized and that would reenforce the level of assurance for a prospect, that they are indeed in contact with the business directly.

Capterra loader

2+ years with Jivochat

Jan 16, 2019
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: A simple and functional tool that would've been great for any support service, had the developers bothered to fix the issues

Cons: All the good things I could've said about Jivochat are outweighed by a crucial flaw in their software that has been there for years.

When our support agents are not online, we receive offline messages from our customers. These message notifications are directed to our helpdesk tool, the user who's sent it also receives a notification. The problem is that if a user clicks unsubscribe in the notification they receive, the unsubscribe action works both for them and for us, and so after one user unsubscribes, we're also unsubscribed from all the offline message notifications that come from the other users. The messages no longer make it to our support desk, and we cannot process them, and this leads to decrease in customer satisfaction and lost business.

It is, of course, possible to find all the lost messages in Jivosite admin panel, however, we get hundreds of tickets a day that are processed in our ticketing system. It is very hard to manage tens of offline messages manually in the Jivosite admin panel without creating a ticket.

We have contacted their support agents time and time again about this, we had to do it three times just this month. Each time they fix this for us and promise that it will never happen again. Each time this does happen again.

Sadly, we haven't seen any improvement over the two years that we're using Jivosite, and unfortunately, we are already looking at other options.

Overall: This would've been a good tool with lots of useful options. However, the issues with this crucially important feature are a deal-breaker for us. We wish they got that fixed, so that we could post a better review here

Capterra loader

JivoChat, way to meet your website visitors

Aug 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like it because it allows me to see who is visiting my website and from which location.

If a web visitor has logged in to social media or visiting from their mobile phone, am able to view their names the email address and their phone number.

It also allows me to view the client message as they type...very amazing...even before they hit ENTER key I already know what they saying.

Cons: The only con that I have noticed with Jivochat it's when am visiting my website. It fills the screen and hides away my content. maybe they should consider making it smaller.

Overall: The problem that am solving with JivoChat it's the drop rate that i was experiencing. People would visit my site and leave. I had no idea why they left. Now am able to engage with clients online and get their feedback. It has improved my conversion rate greatly.

Capterra loader

Essential feature for every customer based company

Oct 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: JivoChat is creative way of communicating with the customers while they are visiting your website. Best feature of JivoChat is facebook, telegram and viber integration for me. Because it is hard to manage all of your messages in different platforms at the same time. It is time consuming and not efficient. But thanks to JivoChat you can answer all messages inside JivoChat and you will not miss any messages. Because every visitor is potential customer if all of his/her question is answered properly . Another useful feature of JivoChat is callback feature which keeps you connected with customers.

Cons: With current features JivoChat is a good choice for your website but there is one feature which would be great if added as a built in feature. I suggest direct audio calling feature which would be great for customers who can't express themselves in live chat.

The best live chat on the market

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our team has been using this program for 3 years. This program constantly comes out with good updates that simplify the work and expand the functionality, at the moment it is the most functional chat I know, there are a lot of useful functions for site owners who at times will increase communication with site visitors and increase sales!

Cons: For all my 3 years of working with this program, I have never encountered any problems, for all questions you can get help from supporting the application on their website at any time.

JivoChat is easy. Super duper easy

Aug 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything is so intuitive that I almost did not had to ask for help. They have a great support in their homepage, but most of the features I could make it work by myself, with no coding needed!

Cons: There is nothing to don't like about them. Support is always there when something is not working and I can always rely on it.

Overall: JivoChat is helping my company to make more sales because it makes me closer to visitors in my website. I really like the fact that, with mobile and desktop applications, I can be online 24/7 to my customers and help them to buy more from me!

One of the best chat we have used so far

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to configure.

Easy to Use.

Many options for users to connect.

Compatible for the devices

Cons: Analytics should be improved or send weekly analytics report to the mentioned email ID

Overall: Using for more than 4 years and never thought to go for any other chat services.

Jivo chat is good.

Capterra loader

Essential tool for any type of website.

Oct 24, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: JivoChat is direct communication method between website visitor and owner. Not every visitor is villing to buy something. But with smart features of JivoChat most percentage of visitors can be turned to buyers after short conversation. My most liked feature in Wix is pop up window with custom message which most of visitors tend to start conversation.

Cons: There is one feature which I want to offer. While chatting with website admin it would be great if visitors could send voice messages in order to express their ideas more clearly.

JivoChat Best Tool To Increase Sales

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: JivoChat helped me to increase my sales up to 90% there is no chance of missing any customer chat notification or any bug like most of other chats and mostly i'm in love with JivoChat IOS & Android Apps it makes things much more easier i can talk to my customers anytime anywhere with my Phone all i can say is JivoChat brings life to my website and my business thank you again i will be your loyal customer forever

Cons: smooth fast easy & professional best service in cheap price

JivoChat Review

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: What i like the most is the option that let me to connect to my facebook page and recive directly messages from there.

Cons: The rumors that in future we couldnt recive anymore our chats in email.

Overall: We are interacting with persons that are interested with our business

Jivo chat is very good!

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I recommend it! It's great to be able to communicate with your prospects. It has helped me to grow my business.

Cons: Everything is fine, I have nothing to reproach

Overall: Comunication.

Live chat that helped me have better sales

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This tool helped me increase my sales through my website at the moment I installed it on my website.

Cons: Don't keep the chat history more than two months

Patternmaster.com

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Allows more users than other software and contains the same features.

Cons: I can not think of a feature I do not like. It works well for our business.

Overall: Great way to communicate with the end user of our products. Reduces the amount of phone calls.

Great chat app for your site

Mar 17, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: JivoChat is great for when you need to provide your site visitors with means of communication with your sales or support team in real time. Works nicely, provides you with chat logs and snippets for common answers.

Capterra loader

A great communication suite for your website.

Feb 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really liked all of the great features and integrations that make JivoChat a great asset for your business. It's a very easy to use platform, so first time users and new employees will catch on fast.

Cons: It was customizable but it can use a little more options to make it more adaptive depending on your business, such as widgets and more.

Overall: I am using JivoChat for my chat service. I especially love the callback feature. You can add your business phone as caller id and receive the call on the app, in desktop browser, or on a phone number you specify. I am gradually boosting my conversion rate with this app.

Good Product for Chat

Feb 26, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Good product for chat to interact with clients and prospects

Cons: Should try to bring natural language option to chat.

Overall: Good

user friendly

Oct 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: user friendly and it's easy to train our non-IT user

Cons: sometime has system outage due to server/software update

Overall: user friendly. good price value. flexible plan.

Vendor Response

by Jivosite on October 18, 2018

Hey Alex,

Thank you so much for your feedback and review.

Our server and software updates are already always a procedure to better serve our customer needs. Although we work hard to not have many of those outages and we keep to don't have it so often, sometimes is necessary to make JivoChat the best product for you.

Thank you again for your feedback and we are more than happy to have you on board and loving JivoChat just as much we do.

Feb 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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