Who Uses This Software?

Website owners who wants to speak with their visitors: ecommerces, institutional websites, blogs, real state companies, schools, colleges and universities, shopping malls and pretty much any company.


Average Ratings

8 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month/user
    See pricing details
  • Pricing Details
    You can check all the pricing information at www.jivochat.com/pricing
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Jivosite
  • www.jivochat.com
  • Founded 2012
  • United States

About JivoChat

JivoChat is the business messenger solution your company needs. You will be able to monitor your visitors, talk to them via online chat, phone calls, emails, Facebook Messenger, Viber, Telegram and much more using just one tool: JivoChat. You will have everything archived for further consultation and get reports on agents efficiency. If you are offline, forms will show to collect leads from your site. Avoid losing any other client: use JivoChat to convert your visitors into clients today!


JivoChat Features

  • Audio / Video Conferencing
  • Call Center
  • Call Recording
  • Call Routing
  • Chat / Messaging
  • Fax Management
  • File Sharing
  • IVR / Voice Recognition
  • Batch Communications
  • Content Management
  • Email Distribution
  • Interactive Content
  • Multi-Channel Communications
  • On-Demand Communications
  • Personalization
  • Print Management
  • Template Management
  • Video Content
  • Canned Responses
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking
  • Collaboration
  • Contact Management
  • Content Management
  • Document Management
  • Goals / Quota Management
  • Lead Management
  • Meeting Management
  • Performance Management
  • Presentation Management
  • Proposal Management
  • Territory Management
  • Training Management

JivoChat Reviews Recently Reviewed!


Chat with prospects all across advertising portals.

Sep 20, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Our company handles a lot of clients, one of them is a property management company that uses Jivochat. The agent App is easy to use and it's linked to everything. Any advertising portal will lead to us with no additional tools that i need to set up. It promotes efficiency, less distractions and it offers all the tools i need to provide info and customer support.

Jivochat even has a mobile app, where you can chat with costumers on the go. I haven't had the chance to use it. I'm a front liner so i don't have to. But imagine if you're the owner of the business and you can facilitate a chat anywhere. That would make a lot of difference.

Cons: I haven't encounter any issues with the program. The main point that i want to change if it's possible is to maybe change the icon of the chat launcher to the logo of the company. It would make it more personalized and that would reenforce the level of assurance for a prospect, that they are indeed in contact with the business directly.

Capterra-loader

JivoChat, way to meet your website visitors

Aug 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like it because it allows me to see who is visiting my website and from which location.

If a web visitor has logged in to social media or visiting from their mobile phone, am able to view their names the email address and their phone number.

It also allows me to view the client message as they type...very amazing...even before they hit ENTER key I already know what they saying.

Cons: The only con that I have noticed with Jivochat it's when am visiting my website. It fills the screen and hides away my content. maybe they should consider making it smaller.

Overall: The problem that am solving with JivoChat it's the drop rate that i was experiencing. People would visit my site and leave. I had no idea why they left. Now am able to engage with clients online and get their feedback. It has improved my conversion rate greatly.

JivoChat is easy. Super duper easy

Aug 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything is so intuitive that I almost did not had to ask for help. They have a great support in their homepage, but most of the features I could make it work by myself, with no coding needed!

Cons: There is nothing to don't like about them. Support is always there when something is not working and I can always rely on it.

Overall: JivoChat is helping my company to make more sales because it makes me closer to visitors in my website. I really like the fact that, with mobile and desktop applications, I can be online 24/7 to my customers and help them to buy more from me!

Capterra-loader

Efficient way of communicating with customers

Oct 17, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: All potential customers have some questions about the product which they are going to buy. If they don't get answers immediately they can easily leave the website. What I most like in JivoChat is instant communication feature with the visitors. With JivoChat website owners can provide detailed information about the product in realtime and increase sales. JivoChat is also efficient solution for companies in order to increase revenue and get instant feedback from customers.

Cons: In some websites JivoChat window pops up immediately without clicking on it. It is very disturbing for me. I don't know if this feature could be turned off or not. Because I couldn't see such option. But it would be great if this feature was editable.

Vendor Response

by Jivosite on October 18, 2018

Hey Valeh,

Thank you so much for your feedback and review.

The trigger, which is the feature of our chat popping up on your page, it's an automatic message that proactive invites your visitors to interact with your agent.

You can fully customize or even disable this function. To know how to do it please check this link:
https://www.jivochat.com/help/triggers/how_to_set_up_triggers.html

This can be a feature that can work totally on your favor. Check these articles to know how to benefit from it using on your website:

"10 Ways to Gain Conversions with Jivochat's Proactive Invitation"
https://www.jivochat.com/blog/jivo-tutorials/how-to-use-proactive-invites.html

"How to make proactive invitations work perfectly"
https://www.jivochat.com/help/triggers/tuning_triggers.html

Live chat that helped me have better sales

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This tool helped me increase my sales through my website at the moment I installed it on my website.

Cons: Don't keep the chat history more than two months

Great chat app for your site

Mar 17, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: JivoChat is great for when you need to provide your site visitors with means of communication with your sales or support team in real time. Works nicely, provides you with chat logs and snippets for common answers.

Feb 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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user friendly

Oct 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: user friendly and it's easy to train our non-IT user

Cons: sometime has system outage due to server/software update

Overall: user friendly. good price value. flexible plan.

Vendor Response

by Jivosite on October 18, 2018

Hey Alex,

Thank you so much for your feedback and review.

Our server and software updates are already always a procedure to better serve our customer needs. Although we work hard to not have many of those outages and we keep to don't have it so often, sometimes is necessary to make JivoChat the best product for you.

Thank you again for your feedback and we are more than happy to have you on board and loving JivoChat just as much we do.