# JivoChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is JivoChat the right Live Chat solution for you? Explore 105 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178227/JivoChat/reviews --- JivoChat 4.6 (105) [View alternatives](https://www.capterra.com/p/178227/JivoChat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of JivoChat Ease of use 4.7 Customer Service 4.5 ## Pros and Cons in Reviews SB Sam B Operations ManagerConsumer Goods, 11 - 50 employeesUsed the software for: 6-12 months. “The tool was great and inexpensive for a team less than 5 people - it got the job done without a lot of the usual Saas BS.“ August 5, 2025 PM Paddy M Safety, Health, Environment and Quality ManagerFood & Beverages, 10,001+ employeesUsed the software for: Less than 6 months. “It sometimes fails to communicate with the server with server connection error even when you have a strong internet connection, it does not support IMAP email integrations“ November 3, 2023 PC Prudence C Information Technology associateUtilities, 10,001+ employeesUsed the software for: Less than 6 months. “Jivo is faster in responding to clients, I like the timing feature which warns when you have few minutes to close your working schedules as this is good in that you complete tasks on time“ November 5, 2023 Ali Osman Y CEOComputer Software, 2 - 10 employeesUsed the software for: 1-2 years. “They take a while to respond to customer support requests.“ September 3, 2023 Vasco B FounderHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “The integration with various messengers and SMS messageing allowing for multi-channel communication from a single platform is very interesting.“ August 13, 2023 Nicola O CoFundadorComputer Software, 2 - 10 employeesUsed the software for: 1-2 years. “The mobile app has some trouble to make calls“ May 9, 2022 Vasco B FounderHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “JivoChat offers a full suite of features that allows to engage with visitors seamlessly.“ August 13, 2023 VB Vitor B OwnerLaw Practice, 2 - 10 employeesUsed the software for: I used a free trial. “Practically unfunctional due to problem and lack of support.“ December 8, 2022 ## Showing most helpful reviews Showing 1-25 of 105 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Laszlo Leonardo B. Web Developer Internet Used the software for: I used a free trial ### "Forget about Chatbots, JivoChat is the real deal" February 4, 2020 5.0 Super Easy to use, great interface, nice look and feel, simple installation, everybody who has a web page, should also have JivoChat installed. Pros You get a 14 day free trail, so you can check out the product and even have it like a white Label. The Installation is super simply, it is like setting up your Google Analytics account. The software makes a sound when a new user is entering your Homepage, you can say "Hallo, and tell him if he needs anything you will be here!" This is the future of good running pages, you have to have a super great support, and the people stay longer only because they know, somebody is here to help if you have a special question about a product or service. So you do not need the Facebook Messenger or anything like that, you get a great software from JivoChat. I love it! Cons Only because there is no German software available because my clients do not speak Englisch that could, but they also have no issues with the Software. Alternatives considered [Business VoiceEdge](https://www.capterra.com/p/163406/Business-VoiceEdge/) Reason for choosing JivoChat it just looks more innovative, the support is awesome and the people you are talking too are really nice Review Source TK Tsuji K. ceo Retail Used the software for: Less than 6 months ### "Everything is above average." February 11, 2020 4.0 Pros JivoChat has all the average features available in a single plan. Cons No ability to provide customers with references to frequently asked questions. This causes similar questions to be repeated. Switched from [LiveChat](https://www.capterra.com/p/62194/LiveChat/) LiveChat has limited features depending on the plan and price, but JivoChat can use all the average features in one plan. Review Source SB Sam B. Operations Manager Consumer Goods Used the software for: 6-12 months ### "Jivo is a great solution for simple problems" August 5, 2025 3.0 I inherited Jivo chat when I took over as Customer Service Manager. The tool was great and inexpensive for a team less than 5 people - it got the job done without a lot of the usual Saas BS. Clean interface, saves answers you've typed before as auto-fill for future replies, not pushy trying to get you to upgrade! Pros Simplicity - Jivo chat is easy to use, and easy to train reps to use. No frills, all function, low price! Cons Simplicity - Jivo's biggest strength is also their biggest weakness. Not very customizable, less features than other modern chat providers, less integrations, etc. Great for a small team, not as scalable as other solutions. Review Source ME Mostafa E. web developer Marketing and Advertising Used the software for: Less than 6 months ### "great chat service with alot of integrations" August 10, 2021 5.0 good Pros they have integration with Facebook messenger & Instagram & telegram , WhatsApp which you can still able to reply your visitor on his social platform messages Cons they don't have their own chatbot but it's on their roadmap , I hope they release it soon Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) i love tawk.to but with jivo chat the visitor can integrate his social media account & it's great feature Review Source DD Daryl D. Owner Design Used the software for: Less than 6 months ### "Great Integration." February 4, 2020 5.0 Pros I appreciated the integration with other software. Cons The graphic interface could be made a bit easier to use. But in saying this I have not used the product for long. Reason for choosing JivoChat Because of ease of integration Switched from [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Needed integration with other web based software Review Source Response from Jivosite February 5, 2020 Hey, Daryl! Thanks for taking the time to write us a review and thank you for the positive feedback, we really appreciate it. We wish you the best in your business and we're always here to help when you need us. CF Chad F. Customer success Information Technology and Services Used the software for: 6-12 months ### "Agent connection center " January 8, 2025 4.0 Pros JivoChat is easy to connect to WordPress websites and easy to setup and add on phone number/ WhatsApp number for easy communication. Cons JivoChat sends very many notifications and alert. Review Source Arup R. Regional Manager Warehousing Used the software for: Less than 6 months ### "Very easy and helpful in terms of use" May 26, 2024 5.0 Pros Overall i am very much like it. It is quite easy to use, great interface, very simple and the ability to what customer is typing before send the message is quite helpful. Cons I am upset about the technical issues and support and leaving the chat without knowing the visitor is very much annoying. Review Source Andrey Y. Co-Founder & CEO Computer Software Used the software for: 2+ years ### "2+ years with Jivochat" January 16, 2019 3.0 This would've been a good tool with lots of useful options. However, the issues with this crucially important feature are a deal-breaker for us. We wish they got that fixed, so that we could post a better review here Pros A simple and functional tool that would've been great for any support service, had the developers bothered to fix the issues Cons All the good things I could've said about Jivochat are outweighed by a crucial flaw in their software that has been there for years. When our support agents are not online, we receive offline messages from our customers. These message notifications are directed to our helpdesk tool, the user who's sent it also receives a notification. The problem is that if a user clicks unsubscribe in the notification they receive, the unsubscribe action works both for them and for us, and so after one user unsubscribes, we're also unsubscribed from all the offline message notifications that come from the other users. The messages no longer make it to our support desk, and we cannot process them, and this leads to decrease in customer satisfaction and lost business. It is, of course, possible to find all the lost messages in Jivosite admin panel, however, we get hundreds of tickets a day that are processed in our ticketing system. It is very hard to manage tens of offline messages manually in the Jivosite admin panel without creating a ticket. We have contacted their support agents time and time again about this, we had to do it three times just this month. Each time they fix this for us and promise that it will never happen again. Each time this does happen again. Sadly, we haven't seen any improvement over the two years that we're using Jivosite, and unfortunately, we are already looking at other options. Review Source Eugene B. CEO Program Development Used the software for: 6-12 months ### "great chat widget for the website" December 25, 2023 5.0 Pros Ability to integrate with many channels and many additional features except messaging: like showing a visitor where to click on our website with a special tool. Cons Apps can be done better, and you have to log in too often in my opinion. Reason for choosing JivoChat It seemed to have more features, and a more modern widget. Review Source Valeh S. Senior Software Developer Information Technology and Services Used the software for: 6-12 months ### "Efficient way of communicating with customers" October 17, 2018 4.0 Pros All potential customers have some questions about the product which they are going to buy. If they don’t get answers immediately they can easily leave the website. What I most like in JivoChat is instant communication feature with the visitors. With JivoChat website owners can provide detailed information about the product in realtime and increase sales. JivoChat is also efficient solution for companies in order to increase revenue and get instant feedback from customers. Cons In some websites JivoChat window pops up immediately without clicking on it. It is very disturbing for me. I don’t know if this feature could be turned off or not. Because I couldn’t see such option. But it would be great if this feature was editable. Review Source Response from Jivosite October 18, 2018 Hey Valeh, Thank you so much for your feedback and review. The trigger, which is the feature of our chat popping up on your page, it's an automatic message that proactive invites your visitors to interact with your agent. You can fully customize or even disable this function. To know how to do it please check this link: https://www.jivochat.com/help/triggers/how\_to\_set\_up\_triggers.html This can be a feature that can work totally on your favor. Check these articles to know how to benefit from it using on your website: "10 Ways to Gain Conversions with Jivochat's Proactive Invitation" https://www.jivochat.com/blog/jivo-tutorials/how-to-use-proactive-invites.html "How to make proactive invitations work perfectly" https://www.jivochat.com/help/triggers/tuning\_triggers.html PR Philippe R. Writer Writing and Editing Used the software for: 1-2 years ### "A solid solution to communicate with your visitors" September 10, 2022 5.0 I run multiple web projects and now, the visitors prefer to go to Live Chat rather than a contact page. They can find someone to quickly answer them. It gives a human aspect on your business. So, I look for some Live Chat (there are a lot) and I choose JivoChat. This is a solid solution with a substantial number of customers. Since I have better communication with my visitors and sell more. Pros I like to view what the visitor is typing before he sends his question. It helps a lot to deliver fast and accurate answer to him. Cons Only the statistic, they are basic. But, with all the tools I have it is compensated. Review Source Paulo A. SEO Marketing and Advertising Used the software for: 2+ years ### "JivoChat is easy. Super duper easy" August 9, 2018 5.0 JivoChat is helping my company to make more sales because it makes me closer to visitors in my website. I really like the fact that, with mobile and desktop applications, I can be online 24/7 to my customers and help them to buy more from me! Pros Everything is so intuitive that I almost did not had to ask for help. They have a great support in their homepage, but most of the features I could make it work by myself, with no coding needed! Cons There is nothing to don't like about them. Support is always there when something is not working and I can always rely on it. Review Source TW Tom W. CEO Information Technology and Services Used the software for: Less than 6 months ### "A very good software" February 4, 2020 4.0 Pros We've been looking for a live chat and telephony support system for a long time. They were either really expensive, across two different systems or just not good looking! JivoChat is something we fell in love it, with its ease of use (sometimes - find it difficult to find previous chats, etc), the option to integrate wit Apple Business Chat is amazing too - only very few companies support this and it makes our business look so much more professional. The telephony side of things is brilliant too, with a wide range of numbers to choose from and the ease to receive a phone call to your phone too. One thing it does need is to have hold music for when customers are waiting, and when the operator puts them on hold - this is a must-have. Cons The message section where everything goes from live chat and phone calls just looks a little messy. And leaving a chat does not tell the visitor you've left the chat/ended the chat and i't just sometimes a little confusing. Alternatives considered [Freshchat](https://www.capterra.com/p/158117/Freshchat/) Reason for choosing JivoChat pricing Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Our business had a dispute with Zendesk. Review Source JAC John Andrew C. Leasing associate Commercial Real Estate Used the software for: 6-12 months ### "Chat with prospects all across advertising portals. " September 20, 2018 5.0 Pros Our company handles a lot of clients, one of them is a property management company that uses Jivochat. The agent App is easy to use and it's linked to everything. Any advertising portal will lead to us with no additional tools that i need to set up. It promotes efficiency, less distractions and it offers all the tools i need to provide info and customer support. Jivochat even has a mobile app, where you can chat with costumers on the go. I haven't had the chance to use it. I'm a front liner so i don't have to. But imagine if you're the owner of the business and you can facilitate a chat anywhere. That would make a lot of difference. Cons I haven't encounter any issues with the program. The main point that i want to change if it's possible is to maybe change the icon of the chat launcher to the logo of the company. It would make it more personalized and that would reenforce the level of assurance for a prospect, that they are indeed in contact with the business directly. Review Source MR Mwiraguzu R. Content Creator Broadcast Media Used the software for: Less than 6 months ### "Jivo is faster" October 31, 2023 5.0 Pros The tool is faster and easy to integrate on a website with HTML code in the footer of the website, and you get chatting with clients right away, I like live preview of the messages which help me to see messages of the user before they even send hence resolving their issues faster Cons It does not allow the use of custom email for support, and only works with forwarding messages where outgoing messages to clients through the email would go from jive email address Review Source PL Pavel L. Adminstrator Computer Games Used the software for: 2+ years ### "The best live chat on the market" November 15, 2018 5.0 Pros Our team has been using this program for 3 years. This program constantly comes out with good updates that simplify the work and expand the functionality, at the moment it is the most functional chat I know, there are a lot of useful functions for site owners who at times will increase communication with site visitors and increase sales! Cons For all my 3 years of working with this program, I have never encountered any problems, for all questions you can get help from supporting the application on their website at any time. Review Source LP Larissa P. Assistente Administrativo Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Excellent Jivo chat" May 1, 2021 5.0 There is something I did not like, besides being completely practical Pros The Web platform is great, and the chat is very efficient, thinking about the group of people that use it with me, the software has served me very well, for people who have ecommerce like me this app is splendid. The contact we have with the client, gives much more confidence and credibility to the work. Cons One point of improvement was that when minimizing the window, the software inserts the missing status, even if it is online automatically. Review Source SH Siddu H. Manager Hospitality Used the software for: 2+ years ### "One of the best chat we have used so far" November 16, 2018 5.0 Using for more than 4 years and never thought to go for any other chat services. Jivo chat is good. Pros Easy to configure. Easy to Use. Many options for users to connect. Compatible for the devices Cons Analytics should be improved or send weekly analytics report to the mentioned email ID Review Source UN Usama N. CEO Computer Software Used the software for: 6-12 months ### "JivoChat Best Tool To Increase Sales " November 15, 2018 5.0 Pros JivoChat helped me to increase my sales up to 90% there is no chance of missing any customer chat notification or any bug like most of other chats and mostly i'm in love with JivoChat IOS & Android Apps it makes things much more easier i can talk to my customers anytime anywhere with my Phone all i can say is JivoChat brings life to my website and my business thank you again i will be your loyal customer forever Cons smooth fast easy & professional best service in cheap price Review Source IM Isaac M. Data analyst Leisure, Travel & Tourism Used the software for: Less than 6 months ### "JivoChat is easy to install on the website" November 12, 2023 5.0 Pros Jivo chat is easy to install on Website, it has good plugin for wordpress sites which makes it easy for deploying live chat on Wordpress sites Cons I have no issue with the software at the moment, I like the software Review Source SI Sergey I. owner Retail Used the software for: 6-12 months ### "convenient, understandable" December 22, 2022 5.0 best Pros convenient, understandable, i like it, simple Cons I like everything, it is understandable even for children Review Source MW Mwesigye W. Float distribution associate at SafeBoda Leisure, Travel & Tourism Used the software for: Less than 6 months ### "chat with customers in no time" November 4, 2023 5.0 It is our live chat tool which we are using the software to chat with clients Pros Jivo has canned responses which makes it faster to respond to clients using the canned responses Cons Tool is so easy for me, does not have an issue yet with it Review Source AG Anil G. Sales Real Estate Used the software for: 6-12 months ### "Good Product for Chat" February 26, 2019 5.0 Good Pros Good product for chat to interact with clients and prospects Cons Should try to bring natural language option to chat. Review Source TA Tamari A. Export Manager Computer & Network Security Used the software for: Less than 6 months ### "I love Jivochat" January 29, 2020 4.0 Pros I found the chat accidentally, while searching for the system which would show better that our website had an online chat. I am very satisfied with jivochat, it is definetely one of the best. Cons I am using free version now, we are 4 agents and the price is a bit above our budget. Review Source Response from Jivosite February 5, 2020 Hey Tamari! Thanks for taking the time to write us a review and thank you for the positive feedback, we really appreciate it. We wish you the best in your business and we're always here to help when you need us. DF Damon F. Sales & Operations Telecommunications Used the software for: Less than 6 months ### "Very easy to use and straight-forward chat software. Highly recommended" February 10, 2020 5.0 Pros The app allows me to connect with our website visitors daily and the reporting tools give us a good view of daily activities. The program is easy to use and we have seen a rapid improvement in our Customer Care Department for the short time we have been using it. Cons I miss the daily visitor statistics in our analysis tools. Would be a great feature. 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