# Page 2 | JivoChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is JivoChat the right Live Chat solution for you? Explore 105 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/178227/JivoChat/reviews

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JivoChat

4.6 (105)

[View alternatives](https://www.capterra.com/p/178227/JivoChat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of JivoChat

## Showing most helpful reviews

Showing 26-50 of 105 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Diego C.  
Marketer  
Marketing and Advertising  
Used the software for: 1-2 years

### ""Una herramienta de Chat potente e intuitiva""

August 10, 2023

5.0

Pros

Me gusta la sencillez con la que se puede configurar un chat con JivoChat. Siempre que realizo un lanzamiento o venta importante, uso esta herramienta para ofrecer una opción visible de atención al cliente 24/7 en la página de ventas. La función de mensaje emergente incentiva la interacción de los visitantes, y así resolver sus dudas al instante en caso de estar en línea. Una ventaja es que no necesito estar conectado todo el día. Si alguien interactúa durante mi inactividad, el chat solicita su nombre y correo para posteriores contactos. También es muy útil la información que entrega del usuario, como su localización y visitas a la página. Además, el poder visualizar lo que el usuario escribe antes de enviarlo me ayuda a anticiparme en la conversación, mejorando la experiencia y fluidez de las respuestas.

Cons

La herramienta está genial, pero sería ideal si incorporaran un sistema de gestión de solicitudes o tickets. Esto facilitaría la resolución y el seguimiento de problemas de soporte más complejos.

Review Source

Ali Osman Y.  
CEO  
Computer Software  
Used the software for: 1-2 years

### "Great and fast customer chat and conversion"

September 3, 2023

5.0

Pros

Easy and fast operation. Simple installation. Customizable settings.

Cons

They take a while to respond to customer support requests. Maybe it could be better in this regard.

Alternatives considered

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[tawk.to](https://www.capterra.com/p/167792/tawk-to/)

Review Source

VR

Verified Reviewer  
Support agent  
Computer Games  
Used the software for: 6-12 months

### "Jivochat best performance chat with customers "

December 25, 2022

5.0

My experience with jivo chat is great I have been using it for a year now easy and useful and I keep using it. Best performance

Pros

I like how easy you can use this software, I have been using it with our customers you can chat in different languages upload photos and files to help your customers more. Best ever

Cons

I like everything about the software but I would love to see new features like blue seen option would be great

Review Source

VR

Verified Reviewer  
President  
Information Technology and Services  
Used the software for: 2+ years

### "My experience using JivoChat"

August 11, 2021

5.0

JivoChat has made it very easy for my business and agency clients to communicate with customers.

Pros

Easy integration to WordPress and the ability to have a separate and dedicated number for customer support inbuilt in JivoChat.

Cons

JivoChat can sometimes be a challenge to customize but becomes easy once you figure it out.

Reason for choosing JivoChat

JivoChat's easy to integrate and free WordPress plugin

Review Source

AE

Anton E.  
CEO  
Hospital & Health Care  
Used the software for: 2+ years

### "Must have software"

December 7, 2021

5.0

It helps us sell more when people having doubts before buying and want to ask some question through chat or call first.

Pros

Its easy to set up and easy to use for clients. Does its job perfectly. Has inbuilt chat, audio and video calls. The support is lighting fast.

Cons

The design is a bit obsolete. Hope they will improve that.

Switched from

[Crisp](https://www.capterra.com/p/151292/Crisp/)

Jivo has more functions

Review Source

RM

Roberto M.  
Founder  
Marketing and Advertising  
Used the software for: 2+ years

### "A tool that we can't live without"

August 7, 2020

5.0

Jivochat is our biggest communication funnel right now, most of our leads will contact us first through our chat, and the flexibility of sharing and transfer information between our people, we cannot see ourselves without it now.

Pros

I have been using Jivochat for a couple of years already and I must say that it became an essential tool for our day-to-day business. We love the options of seeing what the user is typing before pressing send, the connection to many third-party tools, and the continuous improvements in functionalities that Jivochat keeps bringing to the table, it makes it the perfect sales tool.

Cons

I would like to start seeing more integration possibilities with different platforms, and share of information.

Alternatives considered

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[ChatBot](https://www.capterra.com/p/166420/ChatBot/)[Intercom](https://www.capterra.com/p/134347/Intercom/)

Reason for choosing JivoChat

Best option

Review Source

Natapol S.  
COO  
Sports  
Used the software for: Less than 6 months

### "Very solid and mature Livechat and omnichannel inbox"

June 12, 2021

5.0

I love the social media integrations, team chat, and the mobile apps. I got my staffs to get onboard immediately. It was easy. And the best thing was that it fixed my serious issue with FB messenger not loading nor showing up on all of our android mobile phones in the past week. JivoChat just solved our issues in minutes.

Pros

Livechat and Social media integrations are stable and wok as they are supposed to. The deployment was very easy, and I could get started right away without any problem. The main reason I came to try JivoChat was because I was having issues with FB Business Suite on my Pages for messengers. So I gave JivoChat a trial and "WOW" I was so impressed. I should have tried this long time ago. The mobile apps are stable for both iOS and Android also. Team chat is another plus point for me.

Cons

UI is a bit old. However, in a way, it is very easy to use and get started. Nothing else really. I feel this is a very solid and mature product. Not much extra features but they are more than enough for SME's

Review Source

VR

Verified Reviewer  
Director  
Computer & Network Security  
Used the software for: 6-12 months

### "JivoChat a well established chat and support tool "

February 26, 2022

5.0

Pros

JivoChat is a well-established chat and support tool that has been helping us to communicate with our customers. Its features include live chat, and chatbot, making it the perfect solution for our company looking to improve our customer service.

Cons

Brand removing is not available for my subscription

Alternatives considered

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

Reason for choosing JivoChat

It is more costly to add extra agents

Switched from

[BotStar](https://www.capterra.com/p/180449/BotStar/)

They are closing down the service.

Review Source

VR

Verified Reviewer  
Comercial  
Marketing and Advertising  
Used the software for: 6-12 months

### "Dificuldades com o funcionamento"

April 11, 2022

1.0

Bem ruim, não posso reclamar do atendimento, pois o mesmo sempre se da de forma cordial, mas o problema está na falta de soluções dos problemas, sabemos que problemas acontecem, mas com essa frequência, está sendo inviável utilizar o software.

Pros

Tem tudo para funcionar perfeitamente, mas não funciona. Gosto muito da interface, acho super funcional, a integração do CRM é boa, poderia agregar mais funções mas as existentes estão ok.

Cons

Precisamos contatar o suporte praticamente todos os dias, a cada nova atualização para manutenção o software leva uma semana para estabilizar, já perdemos uma quantidade absurda de vendas devido os erros que ocorrem ao enviar documentos e imagens, ou mesmo quando os clientes entram em contato pelo chat ou WhatsApp e não recebemos as mensagens, basicamente são estes os problemas, mas são problemas gravíssimos.

Reason for choosing JivoChat

Por conhecermos o nome e a marca, e também por não termos pesquisado a respeito de comentários tão negativos e/ou realistas

Review Source

Ian M.  
Marketing Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "JivoChat, way to meet your website visitors"

August 21, 2018

5.0

The problem that am solving with JivoChat it's the drop rate that i was experiencing. People would visit my site and leave. I had no idea why they left. Now am able to engage with clients online and get their feedback. It has improved my conversion rate greatly.

Pros

I like it because it allows me to see who is visiting my website and from which location. If a web visitor has logged in to social media or visiting from their mobile phone, am able to view their names the email address and their phone number. It also allows me to view the client message as they type...very amazing...even before they hit ENTER key I already know what they saying.

Cons

The only con that I have noticed with Jivochat it's when am visiting my website. It fills the screen and hides away my content. maybe they should consider making it smaller.

Review Source

Hasan H.  
Finance Specialist  
Banking  
Used the software for: 6-12 months

### "Essential feature for every customer based company"

October 21, 2018

5.0

Pros

JivoChat is creative way of communicating with the customers while they are visiting your website. Best feature of JivoChat is facebook, telegram and viber integration for me. Because it is hard to manage all of your messages in different platforms at the same time. It is time consuming and not efficient. But thanks to JivoChat you can answer all messages inside JivoChat and you will not miss any messages. Because every visitor is potential customer if all of his/her question is answered properly . Another useful feature of JivoChat is callback feature which keeps you connected with customers.

Cons

With current features JivoChat is a good choice for your website but there is one feature which would be great if added as a built in feature. I suggest direct audio calling feature which would be great for customers who can’t express themselves in live chat.

Review Source

tB

timothy B.  
quality controller  
Pharmaceuticals  
Used the software for: 2+ years

### "Great web app"

November 11, 2023

4.0

Pros

Handling soical media platforms to support clients at in the shortest time possible

Cons

High charges on other packages with important features

Review Source

VR

Verified Reviewer  
Founder  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Complete business messenger solution"

August 13, 2023

5.0

JivoChat can easily become an indispensable tool for elevating our online engagement with leads and clients. Its ability to have various communication channels into one application is a time-saver.

Pros

JivoChat offers a full suite of features that allows to engage with visitors seamlessly. The integration with various messengers and SMS messageing allowing for multi-channel communication from a single platform is very interesting. The live chat function with visitor monitoring enables real-time interactions to qualify leads and enhance customer support. The CRM functionality helps organize and track interactions effectively.

Cons

There is a slight learning curve due to the array of features available.

Review Source

PS

Pamela S.  
Architect  
Consumer Goods  
Used the software for: 2+ years

### "Perfect for chatting in a website"

September 11, 2019

5.0

I have had a great experience usign Jivochat, my business is selling goods so this tool has helped me a lot comunicating with clients interested in buying. Several sellers can be connected in the chat at the same time to help different customers with their needs.

Pros

I love that this tool has helped my company a lot to talk to clients who are interesing in buying our products. You can chat with them and help them find what they are looking for. At first they need to fill out a quick survey where they leave their name, phone number,, mail and what they are looking so this makes it easy for to catch up with them and help them out.

Cons

I like everything, the only thing that may affect but is external to this tool is the internet. If you have a poor internet connection you may have trouble connecting to the chat.

Review Source

Response from Jivosite

September 23, 2019

Thank you, Pamela!

VR

Verified Reviewer  
CoFundador  
Computer Software  
Used the software for: 1-2 years

### "JivoChat is a great option to chat with your users"

May 9, 2022

4.0

Pros

Jivochat is an affordable and great tool to use on your website and social medias to talk with your clients/users.

Cons

The mobile app has some trouble to make calls

Review Source

TK

Tem K.  
COO  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Jivochat enhances client acquisition"

October 5, 2023

5.0

Pros

The live chat with clients at any time with no limits helps us overall in responding the fastest we can in any potential new client. Using it through mobile was an extra plus to our overall experience.

Cons

We would like a detailed manual with examples of use for all features.

Review Source

bE

bakka E.  
showroom analyst  
Building Materials  
Used the software for: 1-2 years

### "jivochart review "

November 11, 2023

4.0

Pros

it provides enough security for site visitors

Cons

The only problem is updating the softw are

Review Source

KG

Kazuo G.  
CEO  
Program Development  
Used the software for: 2+ years

### "Integração com CMS "

August 11, 2022

5.0

Somos desenvolvedores de soluções para nossos clientes. O Jivochat há anos faz parte de nosso portifolio de softwares de suporte que instalamos nos websites de nossos clientes. De fácil instalação ao manuseio diário.

Pros

Fácil integração com vários CMS que a agência utiliza e recomenda aos nossos clientes.

Cons

Valor cobrado poderia ser um pouco mais baixo.

Alternatives considered

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reason for choosing JivoChat

Facilidade e suporte da Capterra.

Review Source

CC

César C.  
Project Manager  
Computer Software  
Used the software for: 1-2 years

### "Simple, easy integration chat application"

September 22, 2021

5.0

almost ready-to-use online chat widget application.

Pros

you need very low effort to setup and integrate the web widget to our self developed applications.

Cons

it doesn´t offers too much administration features to separate chats among different areas, but we know it´s proportional to the cost of the application.

Reason for choosing JivoChat

low cost and easy to implement application.

Review Source

AJ

Arthur J.  
Sócio  
Marketing and Advertising  
Used the software for: 2+ years

### "Táticoo e JivoChat - Parceria de sucesso"

August 17, 2022

5.0

Muito satisfeito. Principalmente pela parceria e Programa de Afiliados. Quando os clientes precisaram, sempre utilizamos JivoChat em nossos projetos.

Pros

A flexibilidade da ferramenta e as integrações.

Cons

Hoje em dia, com o grande foco em Tempo de Load e Web Vitals a ferramenta de chat pode influenciar negativamente esses resultados. Mas não tem outro ferramenta de chat que resolve bem tudo isso.

Switched from

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Trocamos a Zendesk pro Jivo após de analisar bem todas as ferramentas disponíveis no mercado.

Review Source

Farid R.  
Leading Finance Specialist  
Business Supplies and Equipment  
Used the software for: 6-12 months

### "Essential tool for any type of website."

October 24, 2018

5.0

Pros

JivoChat is direct communication method between website visitor and owner. Not every visitor is villing to buy something. But with smart features of JivoChat most percentage of visitors can be turned to buyers after short conversation. My most liked feature in Wix is pop up window with custom message which most of visitors tend to start conversation.

Cons

There is one feature which I want to offer. While chatting with website admin it would be great if visitors could send voice messages in order to express their ideas more clearly.

Review Source

CTD

Celso Teixeira D.  
Diretor  
Facilities Services  
Used the software for: 2+ years

### "Pegamos o cliente na pesquisa pelos nossos sites"

August 11, 2022

4.0

Jivo já faz parte da família PREVETEC BRASIL

Pros

E maravilhoso ver o cliente pesquisar em nosso site e de imediato poder mos falar com ele e fechar negócio por ali mesmo...

Cons

Falta integração com nosso número VoIP único Brasil onde o cliente possa ligar pelo site tá tô pelo celular como computador

Alternatives considered

[Google Chat](https://www.capterra.com/p/175800/Chat/)

Reason for choosing JivoChat

Tempo para análise e investimento

Review Source

VR

Verified Reviewer  
Technical Support and Amazon Specialist  
Telecommunications  
Used the software for: 6-12 months

### "Great Options to keep me on track"

February 10, 2020

5.0

Overall I was impressed. The ability to see what customers are typing before they send the message is quite useful.

Pros

The Best thing about this software is that it keeps track of the users and allows you to set up reminders while showing you the conversation you are being reminded about in the following week or month.

Cons

The worst part is that you can only assign chats to online users. It would be helpful to be able to assign B2B leads to offline sales agents.

Review Source

DH

Dan H.  
Founder  
Automotive  
Used the software for: 6-12 months

### "Great Software, Great Integration Features"

November 20, 2019

5.0

I got to see what kind of customers come to my site, and what kind of needs they have. It ranged from specific needs such as what product do I buy, or general questions. What I really liked was the geolocation of the user, since we didn't want to waste time helping a customer that is not US based, since we currently don't ship out of the US.

Pros

It is highly customizable, they have a JavaScript API, and a good interface to create users, style the chat box, and they integrate with software such as Slack.

Cons

Not a big feature of the call functionality. Had some credits and tried to use it, but never worked for me. We never used their desktop client, just the web version so that is probably why. Even when we turned off the call functionality, we kept getting missed calls sometimes. It was weird. Overall, not an issue. I enabled it and probably didn't disable it properly.

Review Source

Response from Jivosite

November 25, 2019

Hey Dan, Thank you!

David S.  
Director of Installation  
Construction  
Used the software for: Less than 6 months

### "Overall a good multichannel system"

November 2, 2021

4.0

They had promised a native chatbot function included in my plan, and then they backed off and 1. Delayed the feature 2. Said it would a paid add-on

Pros

I like that is stable, it has desktop and mobile apps

Cons

Doesn't have instagram, unified inboxes and the plan I've got has a very prominent and ugly branding

Switched from

[tawk.to](https://www.capterra.com/p/167792/tawk-to/)

Multichannel capabilities

Review Source

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