# Page 3 | JivoChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is JivoChat the right Live Chat solution for you? Explore 105 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/178227/JivoChat/reviews

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JivoChat

4.6 (105)

[View alternatives](https://www.capterra.com/p/178227/JivoChat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of JivoChat

## Showing most helpful reviews

Showing 51-75 of 105 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DJ

Dalmir J.  
Diretor  
Marketing and Advertising  
Used the software for: 2+ years

### "Excelente ferramenta"

August 11, 2022

5.0

Pros

O JivoChat facilita e muito a chegada do cliente até nossos canais de comunicação. Com o chat no site, permitimos o atendimento imediato ao cliente, aumentando assim as possibilidades de conversão.

Cons

Acredito que o software me atenda muito bem, portanto não há contras.

Review Source

AG

Alyssa G.  
Accountant  
Biotechnology  
Used the software for: 1-2 years

### "Great service"

February 13, 2020

5.0

It has been pleasant.

Pros

Capabilities of software to store common knowledge.

Cons

There is not an assistant program for when live agents are unavailable/

Alternatives considered

[tawk.to](https://www.capterra.com/p/167792/tawk-to/)

Reason for choosing JivoChat

Ease of use, overall cost, accessibility.

Switched from

[tawk.to](https://www.capterra.com/p/167792/tawk-to/)

twice. Recently (last year)

Review Source

SD

Shelly D.  
CDNM Program Coodinator  
Consumer Services  
Used the software for: Less than 6 months

### "JivoChat user "

February 13, 2020

3.0

Pros

It's easy and functional. The program is not complicated at all and is actually simple to navigate which is a plus, not complicated at all. Simple is good. It's certainly helped customers reach out to us more than they did before using JivoChat, and that is a huge plus.

Cons

My only issue is, I think the chat /message box is a little deceptive, there are not icons, green online displays or anything else displaying if we're online or offline so customers are entering their information and expecting an immediate response. Some start typing "hello, hello" and we're not even online. I think if we're online it should display such or vice versa. Also, the chat box keeps popping up. I can't seem to find a setting to be able to adjust how often this occurs and we've had some customer's complain because once the box is up, it blocks product information, so being able to minimize the chat box and keep it that way while customers are shopping would be nice. Also it would be nice if you could adjust the size of the chat box.

Review Source

AA

Alexandre A.  
Sócio  
Marketing and Advertising  
Used the software for: 2+ years

### "Ótima ferramenta de comunicação"

August 11, 2022

4.0

Ele nos ajuda bastante em vendas mais complexas, que necessitam de conversa e ajuda aos clientes.

Pros

A ferramenta proativa e a possibilidade de interações personalizadas.

Cons

O recurso de geolocalização dos usuários falha bastante.

Alternatives considered

[Take Blip](https://www.capterra.com/p/200367/Blip/)[Huggy](https://www.capterra.com/p/192680/Huggy/)

Reason for choosing JivoChat

Custo x Benefício

Review Source

MT

Monica T.  
website manager  
Design  
Used the software for: 1-2 years

### "I am upset from technical problems and support"

February 1, 2020

1.0

Pros

at first I found it easy to use and I found enough features as i wanted

Cons

bad support slow and at the end I don't understand what the problem is

Review Source

Response from Jivosite

February 5, 2020

Hey Monica. Wow, I'm terribly sorry to hear that this has occurred. This is definitely not how we want our customer support to be perceived, and we hate to hear this sort of thing. We do our best to offer top-tier support to everyone we work with, clearly, you slipped through the cracks here, and that is unacceptable. I certainly hope you've now received an answer. Please feel free to reach out to us directly on our social media channels as well! Thank you for taking the time to write us a review, it helps us improve.

TO

Tosere O.  
Head of IT dept  
Education Management  
Used the software for: 2+ years

### "One of the best!!!"

January 11, 2020

5.0

It has been great. There have been several improvements that has made the app so effective for my company.

Pros

It’s flexibility and continuous improvement

Cons

The mobile app is a bit troubling. and needs improvement.

Alternatives considered

[tawk.to](https://www.capterra.com/p/167792/tawk-to/)

Reason for choosing JivoChat

Referral

Review Source

RN

Radislav N.  
company owner  
Computer Software  
Used the software for: 1-2 years

### "The Chat Solution for Website we use and Recommend"

May 24, 2019

5.0

Pros

It is free to start and you can use free version as long as you want. It has a plugin for wordpress which is great and easy to use. We firstly installed this on our website after a friend recommended it to us. After that time we installed it on many websites of our customers. I like that you can translate it into many languages and change colors and first messages website visitors see and all this for free.

Cons

When you have many agents on a website sometimes it gets confusing as to whom are you doing the changes.

Review Source

VK

Vitaly K.  
CEO  
Business Supplies and Equipment  
Used the software for: 2+ years

### "Great solution for the website"

August 6, 2020

5.0

Jivochat helps us get more leads

Pros

Integration with other business apps CRM, mail etc.

Cons

Would like more configuration options for some features

Alternatives considered

[Zoho SalesIQ](https://www.capterra.com/p/168135/Zoho-SalesIQ/)

Reason for choosing JivoChat

Price / functionality

Review Source

Emmanuel D.  
Gestionnaire  
Retail  
Used the software for: I used a free trial

### "Logiciel de Chat"

September 24, 2023

5.0

Pros

C'est une superbe application formidable très performant qui propose une solution de chat en direct et de messagerie électronique très efficace. Permet de discuter via chat en ligne , appels téléphoniques et des e-mails d'entreprise. J'adore

Cons

C'est une meilleure solution de chat mais dommage le logiciel n'est pas disponible dans tout pays , ce logiciel est un peu coûteux pour moi . Je vous le recommande

Review Source

CL

Chris L.  
VP of Marketing  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Find ANYTHING else"

March 18, 2020

2.0

I wouldn't recommend them to anyone. HUGE waste of time

Pros

Easy to use - until you need help - then they vanish

Cons

While it was easy enough to use starting out, their customer service is horrible! Delayed responses, uncaring about client needs - even when you want to PURCHASE more!

Alternatives considered

[HoneyBook](https://www.capterra.com/p/162588/HoneyBook/)[Freshchat](https://www.capterra.com/p/158117/Freshchat/)

Reason for choosing JivoChat

ease of installation

Review Source

Matteo C.  
CEO  
Internet  
Used the software for: 6-12 months

### "chat e trigger automatici"

October 23, 2021

4.0

utilizzo nel sito di alcuni miei clienti jivochat ogni giorno e si trovano benissimo

Pros

la cosa che più è piaciuta di più di jivochat è la possibilità di creare diversi trigger automatici in base al comportamento dell'utente

Cons

alcune volte è difficile settare i trigger

Review Source

OH

Odirlon H.  
Adm  
Marketing and Advertising  
Used the software for: 6-12 months

### "Praticidade, agilidade e eficiência "

August 19, 2022

5.0

Como cliente final é um sistema perfeito com ótimo custo benefícios. Para agências é um aliado na entrega de uma ótima ferramenta para nossos clientes e também na geração de receita.

Pros

Agilidade na implantação e facilidade no uso. layout com experiência perfeita para o atendente e para o cliente final.

Cons

Poderia ter algumas integrações nativas com plataforma de ecommerce.

Switched from

[Octadesk](https://www.capterra.com/p/192993/Octadesk/)

Praticidade, versão gratuita e remuneração para agência.

Review Source

Shawn B.  
Small Business Owner  
Retail  
Used the software for: Less than 6 months

### "A great communication suite for your website."

February 17, 2019

5.0

I am using JivoChat for my chat service. I especially love the callback feature. You can add your business phone as caller id and receive the call on the app, in desktop browser, or on a phone number you specify. I am gradually boosting my conversion rate with this app.

Pros

I really liked all of the great features and integrations that make JivoChat a great asset for your business. It’s a very easy to use platform, so first time users and new employees will catch on fast.

Cons

It was customizable but it can use a little more options to make it more adaptive depending on your business, such as widgets and more.

Review Source

CG

Chloe G.  
Owner  
Arts and Crafts  
Used the software for: 6-12 months

### "Good use for live chats"

April 2, 2020

4.0

It has been an overall pleasant experience. I’ll keep jivochat embedded in my website, and if I get more customers I might buy premium

Pros

I like that it gives my customer an instant chance to get support from me on my website. I have only had it for a few months but it has been worth it. I will keep the jivochat embedded into my website for the time being.

Cons

I wish there was a way to contact customers who leave the page after starting a chat. I guess it doesn’t matter because they technically left the website themselves, but I’d like to keep in contact with them.

Review Source

GR

Gabrielle R.  
Suporte  
Computer Software  
Used the software for: 6-12 months

### "otima"

July 26, 2022

5.0

otimo

Pros

resposta do cliente e da empresa em tempo real

Cons

as vezes ele trava quando muito tempo aberto

Review Source

GG

Guilherme G.  
CEO  
Information Technology and Services  
Used the software for: Less than 6 months

### "Implantação e retorno de Investimento"

August 11, 2022

5.0

Soluciamos o problema de diversas empresas, relacionados ao controle da Gerencia em obter informações concretas para levar a diretoria sobre a falta de retorno dos colaboradores aos clientes dos sites.

Pros

A grande facilidade de implantação do sistema, bem como utilização de forma prática e fácil aprendizado das equipes que temos implementado o produto.

Cons

O que sentimos falta é a exportação de todas conversas dos clientes que ficam no histórico, sem ter que abrir um por um. Atualmente tem este recurso, mas é necessário abrir cada mensagem separada. Porém para nós é a unica implementação necessária. Mas isto foi a necessidade de apenas um cliente, onde a equipe não controlava o sistema.

Reason for choosing JivoChat

Pelo suporte ágil e retorno que sempre tivemos da Jivo.

Review Source

WS

Waboga S.  
Support Representative  
Financial Services  
Used the software for: Less than 6 months

### "Jivo review"

October 30, 2023

5.0

Pros

Integrates with Whatsapp at no additional cost, easy to setup and use in no minute

Cons

Nothing at the moment because tool meets my needs

Review Source

MM

Minas M.  
CTO  
Translation and Localization  
Used the software for: 6-12 months

### "JivoChat - One of the great (even the best) software"

February 4, 2020

5.0

Pros

Most I like is that software show text when customer typing, which help our supports to answer as quickly as possible

Cons

There is no option to use one account in different desktops. But I understand the reaseon

Review Source

Buğra Ç.  
  
  
Used the software for: 6-12 months

### "null"

February 8, 2018

5.0

Review Source

PC

Prudence C.  
Information Technology associate  
Utilities  
Used the software for: Less than 6 months

### "Faster live chat tool"

November 5, 2023

5.0

Pros

Jivo is faster in responding to clients, I like the timing feature which warns when you have few minutes to close your working schedules as this is good in that you complete tasks on time Live preview of messages before user sends them is vital in creating faster responses

Cons

Creating a chat bot within the software is kinder difficult and would not run on other channels of communication like Whatsapp

Review Source

CM

Chris M.  
Program Coordinator  
Consumer Services  
Used the software for: Less than 6 months

### "Review"

February 13, 2020

4.0

It's been a good tool to connect with people instantly and answer their questions...we've seen increased sales from using this.

Pros

We use the chat daily...setting it up for our needs was not too difficult but needed some adjustments after we figured out how it looked and functioned on our set...it was certainly not a one-step set up process. It's been very helpful in allowing us to assess our customers questions so that we can make improvements to our site. As with any chat, we get some interesting questions...

Cons

Some of our customers complain about the number of times the chat box pops up while they are on the site...call it "annoying". I sent a note to your customer support dept. but never heard back :(

Review Source

PM

Paddy M.  
Safety, Health, Environment and Quality Manager  
Food & Beverages  
Used the software for: Less than 6 months

### "Works better"

November 3, 2023

5.0

Pros

You can save canned responses so you can easily respond to client's questions, has Whatsapp integrations which are straight forward

Cons

It sometimes fails to communicate with the server with server connection error even when you have a strong internet connection, it does not support IMAP email integrations

Review Source

BC

Badr C.  
CEO  
Computer Software  
Used the software for: 6-12 months

### "Very Useful App !"

February 12, 2020

5.0

Chatting with customers, generating more sales by answering visitors about their pre-buy doubts.

Pros

The apps allows you to generate more sale through contacting customer who're confused.

Cons

Easy to use, on multiple devices, even while driving =D !

Review Source

VI

Victor I.  
  
Computer Software  
Used the software for: 6-12 months

### "Great chat app for your site"

March 17, 2018

4.0

Pros

JivoChat is great for when you need to provide your site visitors with means of communication with your sales or support team in real time. Works nicely, provides you with chat logs and snippets for common answers.

Review Source

MJ

Mihai J.  
Development Manager  
Online Media  
Used the software for: 1-2 years

### "JivoChat Review"

November 16, 2018

5.0

We are interacting with persons that are interested with our business

Pros

What i like the most is the option that let me to connect to my facebook page and recive directly messages from there.

Cons

The rumors that in future we couldnt recive anymore our chats in email.

Review Source

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