# Page 3 | JivoChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is JivoChat the right Live Chat solution for you? Explore 105 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178227/JivoChat/reviews --- JivoChat 4.6 (105) [View alternatives](https://www.capterra.com/p/178227/JivoChat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 3 - Reviews of JivoChat ## Showing most helpful reviews Showing 51-75 of 105 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SD Shelly D. CDNM Program Coodinator Consumer Services Used the software for: Less than 6 months ### "JivoChat user " February 13, 2020 3.0 Pros It's easy and functional. The program is not complicated at all and is actually simple to navigate which is a plus, not complicated at all. Simple is good. It's certainly helped customers reach out to us more than they did before using JivoChat, and that is a huge plus. Cons My only issue is, I think the chat /message box is a little deceptive, there are not icons, green online displays or anything else displaying if we're online or offline so customers are entering their information and expecting an immediate response. Some start typing "hello, hello" and we're not even online. I think if we're online it should display such or vice versa. Also, the chat box keeps popping up. I can't seem to find a setting to be able to adjust how often this occurs and we've had some customer's complain because once the box is up, it blocks product information, so being able to minimize the chat box and keep it that way while customers are shopping would be nice. Also it would be nice if you could adjust the size of the chat box. Review Source MR Mwiraguzu R. Content Creator Broadcast Media Used the software for: Less than 6 months ### "Jivo is faster" October 31, 2023 5.0 Pros The tool is faster and easy to integrate on a website with HTML code in the footer of the website, and you get chatting with clients right away, I like live preview of the messages which help me to see messages of the user before they even send hence resolving their issues faster Cons It does not allow the use of custom email for support, and only works with forwarding messages where outgoing messages to clients through the email would go from jive email address Review Source AA Alexandre A. Sócio Marketing and Advertising Used the software for: 2+ years ### "Ótima ferramenta de comunicação" August 11, 2022 4.0 Ele nos ajuda bastante em vendas mais complexas, que necessitam de conversa e ajuda aos clientes. Pros A ferramenta proativa e a possibilidade de interações personalizadas. Cons O recurso de geolocalização dos usuários falha bastante. Alternatives considered [Take Blip](https://www.capterra.com/p/200367/Blip/)[Huggy](https://www.capterra.com/p/192680/Huggy/) Reason for choosing JivoChat Custo x Benefício Review Source MT Monica T. website manager Design Used the software for: 1-2 years ### "I am upset from technical problems and support" February 1, 2020 1.0 Pros at first I found it easy to use and I found enough features as i wanted Cons bad support slow and at the end I don't understand what the problem is Review Source Response from Jivosite February 5, 2020 Hey Monica. Wow, I'm terribly sorry to hear that this has occurred. This is definitely not how we want our customer support to be perceived, and we hate to hear this sort of thing. We do our best to offer top-tier support to everyone we work with, clearly, you slipped through the cracks here, and that is unacceptable. I certainly hope you've now received an answer. Please feel free to reach out to us directly on our social media channels as well! Thank you for taking the time to write us a review, it helps us improve. TO Tosere O. Head of IT dept Education Management Used the software for: 2+ years ### "One of the best!!!" January 11, 2020 5.0 It has been great. There have been several improvements that has made the app so effective for my company. Pros It’s flexibility and continuous improvement Cons The mobile app is a bit troubling. and needs improvement. Alternatives considered [tawk.to](https://www.capterra.com/p/167792/tawk-to/) Reason for choosing JivoChat Referral Review Source VK Vitaly K. CEO Business Supplies and Equipment Used the software for: 2+ years ### "Great solution for the website" August 6, 2020 5.0 Jivochat helps us get more leads Pros Integration with other business apps CRM, mail etc. Cons Would like more configuration options for some features Alternatives considered [Zoho SalesIQ](https://www.capterra.com/p/168135/Zoho-SalesIQ/) Reason for choosing JivoChat Price / functionality Review Source Emmanuel D. Gestionnaire Retail Used the software for: I used a free trial ### "Logiciel de Chat" September 24, 2023 5.0 Pros C'est une superbe application formidable très performant qui propose une solution de chat en direct et de messagerie électronique très efficace. Permet de discuter via chat en ligne , appels téléphoniques et des e-mails d'entreprise. J'adore Cons C'est une meilleure solution de chat mais dommage le logiciel n'est pas disponible dans tout pays , ce logiciel est un peu coûteux pour moi . Je vous le recommande Review Source PL Pavel L. Adminstrator Computer Games Used the software for: 2+ years ### "The best live chat on the market" November 15, 2018 5.0 Pros Our team has been using this program for 3 years. This program constantly comes out with good updates that simplify the work and expand the functionality, at the moment it is the most functional chat I know, there are a lot of useful functions for site owners who at times will increase communication with site visitors and increase sales! Cons For all my 3 years of working with this program, I have never encountered any problems, for all questions you can get help from supporting the application on their website at any time. Review Source CL Chris L. VP of Marketing Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Find ANYTHING else" March 18, 2020 2.0 I wouldn't recommend them to anyone. HUGE waste of time Pros Easy to use - until you need help - then they vanish Cons While it was easy enough to use starting out, their customer service is horrible! Delayed responses, uncaring about client needs - even when you want to PURCHASE more! Alternatives considered [HoneyBook](https://www.capterra.com/p/162588/HoneyBook/)[Freshchat](https://www.capterra.com/p/158117/Freshchat/) Reason for choosing JivoChat ease of installation Review Source Matteo C. CEO Internet Used the software for: 6-12 months ### "chat e trigger automatici" October 23, 2021 4.0 utilizzo nel sito di alcuni miei clienti jivochat ogni giorno e si trovano benissimo Pros la cosa che più è piaciuta di più di jivochat è la possibilità di creare diversi trigger automatici in base al comportamento dell'utente Cons alcune volte è difficile settare i trigger Review Source OH Odirlon H. Adm Marketing and Advertising Used the software for: 6-12 months ### "Praticidade, agilidade e eficiência " August 19, 2022 5.0 Como cliente final é um sistema perfeito com ótimo custo benefícios. Para agências é um aliado na entrega de uma ótima ferramenta para nossos clientes e também na geração de receita. Pros Agilidade na implantação e facilidade no uso. layout com experiência perfeita para o atendente e para o cliente final. Cons Poderia ter algumas integrações nativas com plataforma de ecommerce. Switched from [Octadesk](https://www.capterra.com/p/192993/Octadesk/) Praticidade, versão gratuita e remuneração para agência. Review Source Shawn B. Small Business Owner Retail Used the software for: Less than 6 months ### "A great communication suite for your website." February 17, 2019 5.0 I am using JivoChat for my chat service. I especially love the callback feature. You can add your business phone as caller id and receive the call on the app, in desktop browser, or on a phone number you specify. I am gradually boosting my conversion rate with this app. Pros I really liked all of the great features and integrations that make JivoChat a great asset for your business. It’s a very easy to use platform, so first time users and new employees will catch on fast. Cons It was customizable but it can use a little more options to make it more adaptive depending on your business, such as widgets and more. Review Source GR Gabrielle R. Suporte Computer Software Used the software for: 6-12 months ### "otima" July 26, 2022 5.0 otimo Pros resposta do cliente e da empresa em tempo real Cons as vezes ele trava quando muito tempo aberto Review Source LP Larissa P. Assistente Administrativo Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Excellent Jivo chat" May 1, 2021 5.0 There is something I did not like, besides being completely practical Pros The Web platform is great, and the chat is very efficient, thinking about the group of people that use it with me, the software has served me very well, for people who have ecommerce like me this app is splendid. The contact we have with the client, gives much more confidence and credibility to the work. Cons One point of improvement was that when minimizing the window, the software inserts the missing status, even if it is online automatically. Review Source GG Guilherme G. CEO Information Technology and Services Used the software for: Less than 6 months ### "Implantação e retorno de Investimento" August 11, 2022 5.0 Soluciamos o problema de diversas empresas, relacionados ao controle da Gerencia em obter informações concretas para levar a diretoria sobre a falta de retorno dos colaboradores aos clientes dos sites. Pros A grande facilidade de implantação do sistema, bem como utilização de forma prática e fácil aprendizado das equipes que temos implementado o produto. Cons O que sentimos falta é a exportação de todas conversas dos clientes que ficam no histórico, sem ter que abrir um por um. Atualmente tem este recurso, mas é necessário abrir cada mensagem separada. Porém para nós é a unica implementação necessária. Mas isto foi a necessidade de apenas um cliente, onde a equipe não controlava o sistema. Reason for choosing JivoChat Pelo suporte ágil e retorno que sempre tivemos da Jivo. Review Source WS Waboga S. Support Representative Financial Services Used the software for: Less than 6 months ### "Jivo review" October 30, 2023 5.0 Pros Integrates with Whatsapp at no additional cost, easy to setup and use in no minute Cons Nothing at the moment because tool meets my needs Review Source Buğra Ç. Used the software for: 6-12 months ### "null" February 8, 2018 5.0 Review Source SH Siddu H. Manager Hospitality Used the software for: 2+ years ### "One of the best chat we have used so far" November 16, 2018 5.0 Using for more than 4 years and never thought to go for any other chat services. Jivo chat is good. Pros Easy to configure. Easy to Use. Many options for users to connect. Compatible for the devices Cons Analytics should be improved or send weekly analytics report to the mentioned email ID Review Source PC Prudence C. Information Technology associate Utilities Used the software for: Less than 6 months ### "Faster live chat tool" November 5, 2023 5.0 Pros Jivo is faster in responding to clients, I like the timing feature which warns when you have few minutes to close your working schedules as this is good in that you complete tasks on time Live preview of messages before user sends them is vital in creating faster responses Cons Creating a chat bot within the software is kinder difficult and would not run on other channels of communication like Whatsapp Review Source UN Usama N. CEO Computer Software Used the software for: 6-12 months ### "JivoChat Best Tool To Increase Sales " November 15, 2018 5.0 Pros JivoChat helped me to increase my sales up to 90% there is no chance of missing any customer chat notification or any bug like most of other chats and mostly i'm in love with JivoChat IOS & Android Apps it makes things much more easier i can talk to my customers anytime anywhere with my Phone all i can say is JivoChat brings life to my website and my business thank you again i will be your loyal customer forever Cons smooth fast easy & professional best service in cheap price Review Source PM Paddy M. Safety, Health, Environment and Quality Manager Food & Beverages Used the software for: Less than 6 months ### "Works better" November 3, 2023 5.0 Pros You can save canned responses so you can easily respond to client's questions, has Whatsapp integrations which are straight forward Cons It sometimes fails to communicate with the server with server connection error even when you have a strong internet connection, it does not support IMAP email integrations Review Source VI Victor I. Computer Software Used the software for: 6-12 months ### "Great chat app for your site" March 17, 2018 4.0 Pros JivoChat is great for when you need to provide your site visitors with means of communication with your sales or support team in real time. Works nicely, provides you with chat logs and snippets for common answers. Review Source IM Isaac M. Data analyst Leisure, Travel & Tourism Used the software for: Less than 6 months ### "JivoChat is easy to install on the website" November 12, 2023 5.0 Pros Jivo chat is easy to install on Website, it has good plugin for wordpress sites which makes it easy for deploying live chat on Wordpress sites Cons I have no issue with the software at the moment, I like the software Review Source EB Emily B. Technical Support Marketing and Advertising Used the software for: 6-12 months ### "Jivo helps keep phone lines open" November 20, 2019 5.0 Pros I like that I can respond quickly to a client without the need for a phone call. Cons The ignore button doesn't stop the notification from dinging constantly. Review Source Response from Jivosite November 25, 2019 Hey Emily, Thank you a lot for your review and your feedback! SI Sergey I. owner Retail Used the software for: 6-12 months ### "convenient, understandable" December 22, 2022 5.0 best Pros convenient, understandable, i like it, simple Cons I like everything, it is understandable even for children Review Source Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.