# Page 4 | JivoChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is JivoChat the right Live Chat solution for you? Explore 105 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/178227/JivoChat/reviews

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JivoChat

4.6 (105)

[View alternatives](https://www.capterra.com/p/178227/JivoChat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of JivoChat

## Showing most helpful reviews

Showing 76-100 of 105 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

EB

Emily B.  
Technical Support  
Marketing and Advertising  
Used the software for: 6-12 months

### "Jivo helps keep phone lines open"

November 20, 2019

5.0

Pros

I like that I can respond quickly to a client without the need for a phone call.

Cons

The ignore button doesn't stop the notification from dinging constantly.

Review Source

Response from Jivosite

November 25, 2019

Hey Emily, Thank you a lot for your review and your feedback!

HT

Henry T.  
Advisor  
Capital Markets  
Used the software for: Less than 6 months

### "Easy to initiate a conversation"

November 10, 2023

5.0

Pros

Software is easy to initiate a chat with a client, It has canned responses for responding to clients more easier

Cons

Pricing per agent per month makes it hard for smaller businesses to use

Review Source

VR

Verified Reviewer  
Owner  
Law Practice  
Used the software for: I used a free trial

### "Not Ideal App for Needed Function"

December 8, 2022

1.0

Pros

Marketing ideas and concept of product.

Cons

Practically unfunctional due to problem and lack of support.

Review Source

VR

Verified Reviewer  
Founder  
Information Services  
Used the software for: 6-12 months

### "Good for the price"

May 17, 2022

5.0

Pros

It have multiple channel integration like WhatsApp, sms, messenger and more which is great

Cons

There are no in house chat bot option and recommended options on the site is expensive and other options might have difficulty in getting it to work with jivo. chat robot would help save agents time and redirect questions answerable by faq to faq and not to agents. It would be great if they could offer it.

Review Source

VM

Victor M.  
Fundador  
Design  
Used the software for: I used a free trial

### "Satisfação com o uso da ferramente"

August 11, 2022

5.0

Nossa equipe utiliza a ferramenta e está muito satisfeita com a facilidade de operação

Pros

O Jivochat se mostra uma ferramenta muito boa para uso, sendo simples, prática, usual e acessível

Cons

Gosto bastante. Por enquanto nada a reclamar

Alternatives considered

[Intercom](https://www.capterra.com/p/134347/Intercom/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reason for choosing JivoChat

Por sempre mais simples a configuração e os valores são mais acessíveis

Review Source

VC

Velicu C.  
Director general adjunct  
Medical Practice  
Used the software for: 1-2 years

### "Jivo chat is very good!"

November 15, 2018

5.0

Comunication.

Pros

I recommend it! It's great to be able to communicate with your prospects. It has helped me to grow my business.

Cons

Everything is fine, I have nothing to reproach

Review Source

AJ

Alexandre J.  
Composer  
Music  
Used the software for: 1-2 years

### "Live chat that helped me have better sales"

September 19, 2018

5.0

Pros

This tool helped me increase my sales through my website at the moment I installed it on my website.

Cons

Don't keep the chat history more than two months

Review Source

WO

William O.  
President  
Security and Investigations  
Used the software for: Less than 6 months

### "Excellent chat platform!"

February 13, 2020

5.0

Pros

Very user friendly for both parties, integrates with everything! Apple business chat works great with JivoChat!

Cons

SMS features are limited.. we’d like to be able to send SMS from our business numbers without a customer first having to chat in to create a dialogue.

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Review Source

FM

Filippo M.  
CEO  
Retail  
Used the software for: Less than 6 months

### "Great Software, Great Support"

February 13, 2020

5.0

Pros

The skin for end user on our website and how is easy to set up it. I also love Chat support, the JivoChat agents, SOLVE your problem, and understand completly your question before reply.

Cons

Honestl speaking it's a bit confusing the back end, to understnad difference form chat, channels and offline message, online message

Reason for choosing JivoChat

Price and funtionality

Review Source

JL

Julie L.  
President  
Sporting Goods  
Used the software for: 6-12 months

### "Patternmaster.com "

November 15, 2018

5.0

Great way to communicate with the end user of our products. Reduces the amount of phone calls.

Pros

Allows more users than other software and contains the same features.

Cons

I can not think of a feature I do not like. It works well for our business.

Review Source

TR

Tania R.  
General Manager  
Import and Export  
Used the software for: Less than 6 months

### "Great application"

February 4, 2020

5.0

Pros

\- The triggered chat - Ease of installation - Filtering of transcriptions

Cons

\- My company don´t have any cons about this software.

Review Source

GB

Guillermo B.  
CEO  
Internet  
Used the software for: Less than 6 months

### "Nice communication solution"

June 14, 2020

5.0

100% recommended it does what it is supposed to do without much troubles and nice user experience.

Pros

Very simple to use while offering almost all what you need to integrate your blog, website or communication requirement in your business.

Cons

Good solution but not really solving something that other alternatives can solve for free or at same cost.

Review Source

DMS

Dony Mercollys S.  
Consultor  
Facilities Services  
Used the software for: 1-2 years

### "O melhor chat online para sites!"

August 11, 2022

5.0

Já recomendei e auxiliei na implementação de diversos clientes que alcançaram resultados rápidos e mensuráveis através da Jivo Chat. Remondo como a plataforma mais simples e fácil de chat para sites.

Pros

A praticidade de instalação e configuração e o preço bastante justo.

Cons

Precisa melhorar os recursos de chat bot.

Alternatives considered

[Leadster](https://www.capterra.com/p/248283/Leadster/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reason for choosing JivoChat

Melhor Custo benefício

Review Source

GW

Guillermo W.  
Gerente  
Wireless  
Used the software for: Less than 6 months

### "Implementacion en innovalitoral.com.ar"

September 8, 2022

5.0

Excelente

Pros

Excelente en todo sentido, muy sencillo de implementar y con las funcionalidades pro es una potente herramienta de ventas

Cons

no he podido integrar applechat a la plataforma, los tutoriales estan desactualizados

Review Source

TB

Thiago B.  
PM  
Computer Software  
Used the software for: 2+ years

### "Excelente plataforma de Chat"

August 11, 2022

5.0

Excelente relação de atendimento ao cliente.

Pros

Simplicidade de uso e facilidade de instalação.

Cons

Hoje atende todas as minhas necessidades.

Alternatives considered

[Zoho Cliq](https://www.capterra.com/p/167639/Zoho-Cliq/)

Review Source

GM

Gurpreet M.  
Sales consultant  
Automotive  
Used the software for: Less than 6 months

### "Very practical and efficient way to provide solutions to website visitors"

February 19, 2020

4.0

An exciting platform to interact with customers. You can get instant responses from the customers and address their queries faster.

Pros

Far better than AI powered Chatbots . Ability to handle complex queries as the chat is with real person

Cons

Nothing in particular. over all a great software.

Review Source

dZ

dejen Z.  
salesperson  
Automotive  
Used the software for: Less than 6 months

### "jivochat"

February 10, 2020

4.0

i like it i had a good amount of success with jivochat and its super easy to use.

Pros

i can connect with customers with ease and answer all their questions right away.

Cons

how often the chat pops up for the customer, some customer might get frustrated and leave the website

Review Source

Claudia Sayuri I.  
Motion Designer  
Design  
Used the software for: I used a free trial

### "Find Potential Buyer "

July 8, 2021

5.0

Pros

I started it on my website, free trial and it is well.

Cons

I don't know if I can manage with other people when I get a free trial.

Review Source

TW

Tracey W.  
General Manager  
Hospitality  
Used the software for: Less than 6 months

### "Jivochat"

February 17, 2020

5.0

We are able to answer prospective guest questions with ease. I like the customization and the easy ability to turn it off, when we are unable to chat.

Pros

The ability to customize and provide the look and feel of our website.

Cons

It meets my needs, so there are no cons.

Review Source

RB

RYAN B.  
SALES  
Automotive  
Used the software for: Less than 6 months

### "USER"

February 10, 2020

4.0

CAN COMMUNICATE WITH CUSTOMER OVER THE CHAT, EASIER TO CAPTURE INFO TO CALL

Pros

EASE OF USE, LIKE THAT YOU CAN SEE WHAT PEOPLE ARE ABOUT TO SAY

Cons

WHEN A CONVERSATION COMES UP AND YOU HIT IGNORE, IT KEEPS COMING UP

Review Source

DC

Darrin C.  
Car Sales  
Retail  
Used the software for: Less than 6 months

### "Great Experience"

February 18, 2020

5.0

Pros

Easy access to all customers currently on our website. and very easy to talk real time with real buyers

Cons

Can be difficult to stay in touch with customer if they dont give a phone number

Review Source

AF

April F.  
Customer support  
Wireless  
Used the software for: Less than 6 months

### "JivoChat"

February 13, 2020

3.0

Pros

I like most about JivoChat is that its easy to use.

Cons

I dont like the fact that when a customer is typing you can see it before it is done. its kinda annoying.

Review Source

VR

Verified Reviewer  
Sales Consultant  
Automotive  
Used the software for: Less than 6 months

### "Work tool"

February 17, 2020

4.0

Pros

its a great tool for grabbing customers

Cons

you may upset people when talking to the

Review Source

LB

Luis B.  
Analista  
Internet  
Used the software for: 2+ years

### "Avaliação Jivo"

August 12, 2022

5.0

Aumento da conversão.

Pros

As funcionalidades e facilidade de implementação.

Cons

Gosto de todas as funcionalidade e facilidade, acho excelente ferramenta.

Review Source

AL

Alex L.  
Application Manager  
Consumer Services  
Used the software for: 6-12 months

### "user friendly"

October 15, 2018

4.0

user friendly. good price value. flexible plan.

Pros

user friendly and it's easy to train our non-IT user

Cons

sometime has system outage due to server/software update

Review Source

Response from Jivosite

October 18, 2018

Hey Alex, Thank you so much for your feedback and review. Our server and software updates are already always a procedure to better serve our customer needs. Although we work hard to not have many of those outages and we keep to don't have it so often, sometimes is necessary to make JivoChat the best product for you. Thank you again for your feedback and we are more than happy to have you on board and loving JivoChat just as much we do.

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