# Page 4 | JivoChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is JivoChat the right Live Chat solution for you? Explore 105 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178227/JivoChat/reviews --- JivoChat 4.6 (105) [View alternatives](https://www.capterra.com/p/178227/JivoChat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of JivoChat ## Showing most helpful reviews Showing 76-100 of 105 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EB Emily B. Technical Support Marketing and Advertising Used the software for: 6-12 months ### "Jivo helps keep phone lines open" November 20, 2019 5.0 Pros I like that I can respond quickly to a client without the need for a phone call. Cons The ignore button doesn't stop the notification from dinging constantly. Review Source Response from Jivosite November 25, 2019 Hey Emily, Thank you a lot for your review and your feedback! HT Henry T. Advisor Capital Markets Used the software for: Less than 6 months ### "Easy to initiate a conversation" November 10, 2023 5.0 Pros Software is easy to initiate a chat with a client, It has canned responses for responding to clients more easier Cons Pricing per agent per month makes it hard for smaller businesses to use Review Source VR Verified Reviewer Owner Law Practice Used the software for: I used a free trial ### "Not Ideal App for Needed Function" December 8, 2022 1.0 Pros Marketing ideas and concept of product. Cons Practically unfunctional due to problem and lack of support. Review Source VR Verified Reviewer Founder Information Services Used the software for: 6-12 months ### "Good for the price" May 17, 2022 5.0 Pros It have multiple channel integration like WhatsApp, sms, messenger and more which is great Cons There are no in house chat bot option and recommended options on the site is expensive and other options might have difficulty in getting it to work with jivo. chat robot would help save agents time and redirect questions answerable by faq to faq and not to agents. It would be great if they could offer it. Review Source VM Victor M. Fundador Design Used the software for: I used a free trial ### "Satisfação com o uso da ferramente" August 11, 2022 5.0 Nossa equipe utiliza a ferramenta e está muito satisfeita com a facilidade de operação Pros O Jivochat se mostra uma ferramenta muito boa para uso, sendo simples, prática, usual e acessível Cons Gosto bastante. Por enquanto nada a reclamar Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing JivoChat Por sempre mais simples a configuração e os valores são mais acessíveis Review Source VC Velicu C. Director general adjunct Medical Practice Used the software for: 1-2 years ### "Jivo chat is very good!" November 15, 2018 5.0 Comunication. Pros I recommend it! It's great to be able to communicate with your prospects. It has helped me to grow my business. Cons Everything is fine, I have nothing to reproach Review Source AJ Alexandre J. Composer Music Used the software for: 1-2 years ### "Live chat that helped me have better sales" September 19, 2018 5.0 Pros This tool helped me increase my sales through my website at the moment I installed it on my website. Cons Don't keep the chat history more than two months Review Source WO William O. President Security and Investigations Used the software for: Less than 6 months ### "Excellent chat platform!" February 13, 2020 5.0 Pros Very user friendly for both parties, integrates with everything! Apple business chat works great with JivoChat! Cons SMS features are limited.. we’d like to be able to send SMS from our business numbers without a customer first having to chat in to create a dialogue. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source FM Filippo M. CEO Retail Used the software for: Less than 6 months ### "Great Software, Great Support" February 13, 2020 5.0 Pros The skin for end user on our website and how is easy to set up it. I also love Chat support, the JivoChat agents, SOLVE your problem, and understand completly your question before reply. Cons Honestl speaking it's a bit confusing the back end, to understnad difference form chat, channels and offline message, online message Reason for choosing JivoChat Price and funtionality Review Source JL Julie L. President Sporting Goods Used the software for: 6-12 months ### "Patternmaster.com " November 15, 2018 5.0 Great way to communicate with the end user of our products. Reduces the amount of phone calls. Pros Allows more users than other software and contains the same features. Cons I can not think of a feature I do not like. It works well for our business. Review Source TR Tania R. General Manager Import and Export Used the software for: Less than 6 months ### "Great application" February 4, 2020 5.0 Pros \- The triggered chat - Ease of installation - Filtering of transcriptions Cons \- My company don´t have any cons about this software. Review Source GB Guillermo B. CEO Internet Used the software for: Less than 6 months ### "Nice communication solution" June 14, 2020 5.0 100% recommended it does what it is supposed to do without much troubles and nice user experience. Pros Very simple to use while offering almost all what you need to integrate your blog, website or communication requirement in your business. Cons Good solution but not really solving something that other alternatives can solve for free or at same cost. Review Source DMS Dony Mercollys S. Consultor Facilities Services Used the software for: 1-2 years ### "O melhor chat online para sites!" August 11, 2022 5.0 Já recomendei e auxiliei na implementação de diversos clientes que alcançaram resultados rápidos e mensuráveis através da Jivo Chat. Remondo como a plataforma mais simples e fácil de chat para sites. Pros A praticidade de instalação e configuração e o preço bastante justo. Cons Precisa melhorar os recursos de chat bot. Alternatives considered [Leadster](https://www.capterra.com/p/248283/Leadster/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing JivoChat Melhor Custo benefício Review Source GW Guillermo W. Gerente Wireless Used the software for: Less than 6 months ### "Implementacion en innovalitoral.com.ar" September 8, 2022 5.0 Excelente Pros Excelente en todo sentido, muy sencillo de implementar y con las funcionalidades pro es una potente herramienta de ventas Cons no he podido integrar applechat a la plataforma, los tutoriales estan desactualizados Review Source TB Thiago B. PM Computer Software Used the software for: 2+ years ### "Excelente plataforma de Chat" August 11, 2022 5.0 Excelente relação de atendimento ao cliente. Pros Simplicidade de uso e facilidade de instalação. Cons Hoje atende todas as minhas necessidades. Alternatives considered [Zoho Cliq](https://www.capterra.com/p/167639/Zoho-Cliq/) Review Source GM Gurpreet M. Sales consultant Automotive Used the software for: Less than 6 months ### "Very practical and efficient way to provide solutions to website visitors" February 19, 2020 4.0 An exciting platform to interact with customers. You can get instant responses from the customers and address their queries faster. Pros Far better than AI powered Chatbots . Ability to handle complex queries as the chat is with real person Cons Nothing in particular. over all a great software. Review Source dZ dejen Z. salesperson Automotive Used the software for: Less than 6 months ### "jivochat" February 10, 2020 4.0 i like it i had a good amount of success with jivochat and its super easy to use. Pros i can connect with customers with ease and answer all their questions right away. Cons how often the chat pops up for the customer, some customer might get frustrated and leave the website Review Source Claudia Sayuri I. Motion Designer Design Used the software for: I used a free trial ### "Find Potential Buyer " July 8, 2021 5.0 Pros I started it on my website, free trial and it is well. Cons I don't know if I can manage with other people when I get a free trial. Review Source TW Tracey W. General Manager Hospitality Used the software for: Less than 6 months ### "Jivochat" February 17, 2020 5.0 We are able to answer prospective guest questions with ease. I like the customization and the easy ability to turn it off, when we are unable to chat. Pros The ability to customize and provide the look and feel of our website. Cons It meets my needs, so there are no cons. Review Source RB RYAN B. SALES Automotive Used the software for: Less than 6 months ### "USER" February 10, 2020 4.0 CAN COMMUNICATE WITH CUSTOMER OVER THE CHAT, EASIER TO CAPTURE INFO TO CALL Pros EASE OF USE, LIKE THAT YOU CAN SEE WHAT PEOPLE ARE ABOUT TO SAY Cons WHEN A CONVERSATION COMES UP AND YOU HIT IGNORE, IT KEEPS COMING UP Review Source DC Darrin C. Car Sales Retail Used the software for: Less than 6 months ### "Great Experience" February 18, 2020 5.0 Pros Easy access to all customers currently on our website. and very easy to talk real time with real buyers Cons Can be difficult to stay in touch with customer if they dont give a phone number Review Source AF April F. Customer support Wireless Used the software for: Less than 6 months ### "JivoChat" February 13, 2020 3.0 Pros I like most about JivoChat is that its easy to use. Cons I dont like the fact that when a customer is typing you can see it before it is done. its kinda annoying. Review Source VR Verified Reviewer Sales Consultant Automotive Used the software for: Less than 6 months ### "Work tool" February 17, 2020 4.0 Pros its a great tool for grabbing customers Cons you may upset people when talking to the Review Source LB Luis B. Analista Internet Used the software for: 2+ years ### "Avaliação Jivo" August 12, 2022 5.0 Aumento da conversão. Pros As funcionalidades e facilidade de implementação. Cons Gosto de todas as funcionalidade e facilidade, acho excelente ferramenta. Review Source AL Alex L. Application Manager Consumer Services Used the software for: 6-12 months ### "user friendly" October 15, 2018 4.0 user friendly. good price value. flexible plan. Pros user friendly and it's easy to train our non-IT user Cons sometime has system outage due to server/software update Review Source Response from Jivosite October 18, 2018 Hey Alex, Thank you so much for your feedback and review. Our server and software updates are already always a procedure to better serve our customer needs. Although we work hard to not have many of those outages and we keep to don't have it so often, sometimes is necessary to make JivoChat the best product for you. Thank you again for your feedback and we are more than happy to have you on board and loving JivoChat just as much we do. Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.