# JivoChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is JivoChat the right Live Chat solution for you? Explore 105 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178227/JivoChat/reviews --- JivoChat 4.6 (105) [View alternatives](https://www.capterra.com/p/178227/JivoChat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of JivoChat Ease of use 4.7 Customer Service 4.5 ## Pros and Cons in Reviews SB Sam B Operations ManagerConsumer Goods, 11 - 50 employeesUsed the software for: 6-12 months. “The tool was great and inexpensive for a team less than 5 people - it got the job done without a lot of the usual Saas BS.“ August 5, 2025 PM Paddy M Safety, Health, Environment and Quality ManagerFood & Beverages, 10,001+ employeesUsed the software for: Less than 6 months. “It sometimes fails to communicate with the server with server connection error even when you have a strong internet connection, it does not support IMAP email integrations“ November 3, 2023 PC Prudence C Information Technology associateUtilities, 10,001+ employeesUsed the software for: Less than 6 months. “Jivo is faster in responding to clients, I like the timing feature which warns when you have few minutes to close your working schedules as this is good in that you complete tasks on time“ November 5, 2023 Ali Osman Y CEOComputer Software, 2 - 10 employeesUsed the software for: 1-2 years. “They take a while to respond to customer support requests.“ September 3, 2023 Vasco B FounderHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “The integration with various messengers and SMS messageing allowing for multi-channel communication from a single platform is very interesting.“ August 13, 2023 VB Vitor B OwnerLaw Practice, 2 - 10 employeesUsed the software for: I used a free trial. “Practically unfunctional due to problem and lack of support.“ December 8, 2022 Vasco B FounderHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “JivoChat offers a full suite of features that allows to engage with visitors seamlessly.“ August 13, 2023 David S Director of InstallationConstruction, 51 - 200 employeesUsed the software for: Less than 6 months. “Doesn't have instagram, unified inboxes and the plan I've got has a very prominent and ugly branding“ November 2, 2021 ## Showing most helpful reviews Showing 1-25 of 105 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Laszlo Leonardo B. Web Developer Internet Used the software for: I used a free trial ### "Forget about Chatbots, JivoChat is the real deal" February 4, 2020 5.0 Super Easy to use, great interface, nice look and feel, simple installation, everybody who has a web page, should also have JivoChat installed. Pros You get a 14 day free trail, so you can check out the product and even have it like a white Label. The Installation is super simply, it is like setting up your Google Analytics account. The software makes a sound when a new user is entering your Homepage, you can say "Hallo, and tell him if he needs anything you will be here!" This is the future of good running pages, you have to have a super great support, and the people stay longer only because they know, somebody is here to help if you have a special question about a product or service. So you do not need the Facebook Messenger or anything like that, you get a great software from JivoChat. I love it! Cons Only because there is no German software available because my clients do not speak Englisch that could, but they also have no issues with the Software. Alternatives considered [Business VoiceEdge](https://www.capterra.com/p/163406/Business-VoiceEdge/) Reason for choosing JivoChat it just looks more innovative, the support is awesome and the people you are talking too are really nice Review Source Eugene B. CEO Program Development Used the software for: 6-12 months ### "great chat widget for the website" December 25, 2023 5.0 Pros Ability to integrate with many channels and many additional features except messaging: like showing a visitor where to click on our website with a special tool. Cons Apps can be done better, and you have to log in too often in my opinion. Reason for choosing JivoChat It seemed to have more features, and a more modern widget. Review Source SB Sam B. Operations Manager Consumer Goods Used the software for: 6-12 months ### "Jivo is a great solution for simple problems" August 5, 2025 3.0 I inherited Jivo chat when I took over as Customer Service Manager. The tool was great and inexpensive for a team less than 5 people - it got the job done without a lot of the usual Saas BS. Clean interface, saves answers you've typed before as auto-fill for future replies, not pushy trying to get you to upgrade! Pros Simplicity - Jivo chat is easy to use, and easy to train reps to use. No frills, all function, low price! Cons Simplicity - Jivo's biggest strength is also their biggest weakness. Not very customizable, less features than other modern chat providers, less integrations, etc. Great for a small team, not as scalable as other solutions. Review Source Valeh S. Senior Software Developer Information Technology and Services Used the software for: 6-12 months ### "Efficient way of communicating with customers" October 17, 2018 4.0 Pros All potential customers have some questions about the product which they are going to buy. If they don’t get answers immediately they can easily leave the website. What I most like in JivoChat is instant communication feature with the visitors. With JivoChat website owners can provide detailed information about the product in realtime and increase sales. JivoChat is also efficient solution for companies in order to increase revenue and get instant feedback from customers. Cons In some websites JivoChat window pops up immediately without clicking on it. It is very disturbing for me. I don’t know if this feature could be turned off or not. Because I couldn’t see such option. But it would be great if this feature was editable. Review Source Response from Jivosite October 18, 2018 Hey Valeh, Thank you so much for your feedback and review. The trigger, which is the feature of our chat popping up on your page, it's an automatic message that proactive invites your visitors to interact with your agent. You can fully customize or even disable this function. To know how to do it please check this link: https://www.jivochat.com/help/triggers/how\_to\_set\_up\_triggers.html This can be a feature that can work totally on your favor. Check these articles to know how to benefit from it using on your website: "10 Ways to Gain Conversions with Jivochat's Proactive Invitation" https://www.jivochat.com/blog/jivo-tutorials/how-to-use-proactive-invites.html "How to make proactive invitations work perfectly" https://www.jivochat.com/help/triggers/tuning\_triggers.html Ali Osman Y. CEO Computer Software Used the software for: 1-2 years ### "Great and fast customer chat and conversion" September 3, 2023 5.0 Pros Easy and fast operation. Simple installation. Customizable settings. Cons They take a while to respond to customer support requests. Maybe it could be better in this regard. Alternatives considered [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[tawk.to](https://www.capterra.com/p/167792/tawk-to/) Review Source Andrey Y. Co-Founder & CEO Computer Software Used the software for: 2+ years ### "2+ years with Jivochat" January 16, 2019 3.0 This would've been a good tool with lots of useful options. However, the issues with this crucially important feature are a deal-breaker for us. We wish they got that fixed, so that we could post a better review here Pros A simple and functional tool that would've been great for any support service, had the developers bothered to fix the issues Cons All the good things I could've said about Jivochat are outweighed by a crucial flaw in their software that has been there for years. When our support agents are not online, we receive offline messages from our customers. These message notifications are directed to our helpdesk tool, the user who's sent it also receives a notification. The problem is that if a user clicks unsubscribe in the notification they receive, the unsubscribe action works both for them and for us, and so after one user unsubscribes, we're also unsubscribed from all the offline message notifications that come from the other users. The messages no longer make it to our support desk, and we cannot process them, and this leads to decrease in customer satisfaction and lost business. It is, of course, possible to find all the lost messages in Jivosite admin panel, however, we get hundreds of tickets a day that are processed in our ticketing system. It is very hard to manage tens of offline messages manually in the Jivosite admin panel without creating a ticket. We have contacted their support agents time and time again about this, we had to do it three times just this month. Each time they fix this for us and promise that it will never happen again. Each time this does happen again. Sadly, we haven't seen any improvement over the two years that we're using Jivosite, and unfortunately, we are already looking at other options. Review Source Natapol S. COO Sports Used the software for: Less than 6 months ### "Very solid and mature Livechat and omnichannel inbox" June 12, 2021 5.0 I love the social media integrations, team chat, and the mobile apps. I got my staffs to get onboard immediately. It was easy. And the best thing was that it fixed my serious issue with FB messenger not loading nor showing up on all of our android mobile phones in the past week. JivoChat just solved our issues in minutes. Pros Livechat and Social media integrations are stable and wok as they are supposed to. The deployment was very easy, and I could get started right away without any problem. The main reason I came to try JivoChat was because I was having issues with FB Business Suite on my Pages for messengers. So I gave JivoChat a trial and "WOW" I was so impressed. I should have tried this long time ago. The mobile apps are stable for both iOS and Android also. Team chat is another plus point for me. Cons UI is a bit old. However, in a way, it is very easy to use and get started. Nothing else really. I feel this is a very solid and mature product. Not much extra features but they are more than enough for SME's Review Source Ian M. Marketing Manager Information Technology and Services Used the software for: 1-2 years ### "JivoChat, way to meet your website visitors" August 21, 2018 5.0 The problem that am solving with JivoChat it's the drop rate that i was experiencing. People would visit my site and leave. I had no idea why they left. Now am able to engage with clients online and get their feedback. It has improved my conversion rate greatly. Pros I like it because it allows me to see who is visiting my website and from which location. If a web visitor has logged in to social media or visiting from their mobile phone, am able to view their names the email address and their phone number. It also allows me to view the client message as they type...very amazing...even before they hit ENTER key I already know what they saying. Cons The only con that I have noticed with Jivochat it's when am visiting my website. It fills the screen and hides away my content. maybe they should consider making it smaller. Review Source Hasan H. Finance Specialist Banking Used the software for: 6-12 months ### "Essential feature for every customer based company" October 21, 2018 5.0 Pros JivoChat is creative way of communicating with the customers while they are visiting your website. Best feature of JivoChat is facebook, telegram and viber integration for me. Because it is hard to manage all of your messages in different platforms at the same time. It is time consuming and not efficient. But thanks to JivoChat you can answer all messages inside JivoChat and you will not miss any messages. Because every visitor is potential customer if all of his/her question is answered properly . Another useful feature of JivoChat is callback feature which keeps you connected with customers. Cons With current features JivoChat is a good choice for your website but there is one feature which would be great if added as a built in feature. I suggest direct audio calling feature which would be great for customers who can’t express themselves in live chat. Review Source Farid R. Leading Finance Specialist Business Supplies and Equipment Used the software for: 6-12 months ### "Essential tool for any type of website." October 24, 2018 5.0 Pros JivoChat is direct communication method between website visitor and owner. Not every visitor is villing to buy something. But with smart features of JivoChat most percentage of visitors can be turned to buyers after short conversation. My most liked feature in Wix is pop up window with custom message which most of visitors tend to start conversation. Cons There is one feature which I want to offer. While chatting with website admin it would be great if visitors could send voice messages in order to express their ideas more clearly. Review Source PS Pamela S. Architect Consumer Goods Used the software for: 2+ years ### "Perfect for chatting in a website" September 11, 2019 5.0 I have had a great experience usign Jivochat, my business is selling goods so this tool has helped me a lot comunicating with clients interested in buying. Several sellers can be connected in the chat at the same time to help different customers with their needs. Pros I love that this tool has helped my company a lot to talk to clients who are interesing in buying our products. You can chat with them and help them find what they are looking for. At first they need to fill out a quick survey where they leave their name, phone number,, mail and what they are looking so this makes it easy for to catch up with them and help them out. Cons I like everything, the only thing that may affect but is external to this tool is the internet. If you have a poor internet connection you may have trouble connecting to the chat. Review Source Response from Jivosite September 23, 2019 Thank you, Pamela! bE bakka E. showroom analyst Building Materials Used the software for: 1-2 years ### "jivochart review " November 11, 2023 4.0 Pros it provides enough security for site visitors Cons The only problem is updating the softw are Review Source AG Alyssa G. Accountant Biotechnology Used the software for: 1-2 years ### "Great service" February 13, 2020 5.0 It has been pleasant. Pros Capabilities of software to store common knowledge. Cons There is not an assistant program for when live agents are unavailable/ Alternatives considered [tawk.to](https://www.capterra.com/p/167792/tawk-to/) Reason for choosing JivoChat Ease of use, overall cost, accessibility. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) twice. Recently (last year) Review Source RN Radislav N. company owner Computer Software Used the software for: 1-2 years ### "The Chat Solution for Website we use and Recommend" May 24, 2019 5.0 Pros It is free to start and you can use free version as long as you want. It has a plugin for wordpress which is great and easy to use. We firstly installed this on our website after a friend recommended it to us. After that time we installed it on many websites of our customers. I like that you can translate it into many languages and change colors and first messages website visitors see and all this for free. Cons When you have many agents on a website sometimes it gets confusing as to whom are you doing the changes. Review Source CG Chloe G. Owner Arts and Crafts Used the software for: 6-12 months ### "Good use for live chats" April 2, 2020 4.0 It has been an overall pleasant experience. I’ll keep jivochat embedded in my website, and if I get more customers I might buy premium Pros I like that it gives my customer an instant chance to get support from me on my website. I have only had it for a few months but it has been worth it. I will keep the jivochat embedded into my website for the time being. Cons I wish there was a way to contact customers who leave the page after starting a chat. I guess it doesn’t matter because they technically left the website themselves, but I’d like to keep in contact with them. Review Source MM Minas M. CTO Translation and Localization Used the software for: 6-12 months ### "JivoChat - One of the great (even the best) software" February 4, 2020 5.0 Pros Most I like is that software show text when customer typing, which help our supports to answer as quickly as possible Cons There is no option to use one account in different desktops. But I understand the reaseon Review Source CM Chris M. Program Coordinator Consumer Services Used the software for: Less than 6 months ### "Review" February 13, 2020 4.0 It's been a good tool to connect with people instantly and answer their questions...we've seen increased sales from using this. Pros We use the chat daily...setting it up for our needs was not too difficult but needed some adjustments after we figured out how it looked and functioned on our set...it was certainly not a one-step set up process. It's been very helpful in allowing us to assess our customers questions so that we can make improvements to our site. As with any chat, we get some interesting questions... Cons Some of our customers complain about the number of times the chat box pops up while they are on the site...call it "annoying". I sent a note to your customer support dept. but never heard back :( Review Source BC Badr C. CEO Computer Software Used the software for: 6-12 months ### "Very Useful App !" February 12, 2020 5.0 Chatting with customers, generating more sales by answering visitors about their pre-buy doubts. Pros The apps allows you to generate more sale through contacting customer who're confused. Cons Easy to use, on multiple devices, even while driving =D ! Review Source MJ Mihai J. Development Manager Online Media Used the software for: 1-2 years ### "JivoChat Review" November 16, 2018 5.0 We are interacting with persons that are interested with our business Pros What i like the most is the option that let me to connect to my facebook page and recive directly messages from there. Cons The rumors that in future we couldnt recive anymore our chats in email. Review Source HT Henry T. Advisor Capital Markets Used the software for: Less than 6 months ### "Easy to initiate a conversation" November 10, 2023 5.0 Pros Software is easy to initiate a chat with a client, It has canned responses for responding to clients more easier Cons Pricing per agent per month makes it hard for smaller businesses to use Review Source MW Mwesigye W. Float distribution associate at SafeBoda Leisure, Travel & Tourism Used the software for: Less than 6 months ### "chat with customers in no time" November 4, 2023 5.0 It is our live chat tool which we are using the software to chat with clients Pros Jivo has canned responses which makes it faster to respond to clients using the canned responses Cons Tool is so easy for me, does not have an issue yet with it Review Source AG Anil G. Sales Real Estate Used the software for: 6-12 months ### "Good Product for Chat" February 26, 2019 5.0 Good Pros Good product for chat to interact with clients and prospects Cons Should try to bring natural language option to chat. Review Source TA Tamari A. Export Manager Computer & Network Security Used the software for: Less than 6 months ### "I love Jivochat" January 29, 2020 4.0 Pros I found the chat accidentally, while searching for the system which would show better that our website had an online chat. I am very satisfied with jivochat, it is definetely one of the best. Cons I am using free version now, we are 4 agents and the price is a bit above our budget. Review Source Response from Jivosite February 5, 2020 Hey Tamari! Thanks for taking the time to write us a review and thank you for the positive feedback, we really appreciate it. We wish you the best in your business and we're always here to help when you need us. JL Julie L. President Sporting Goods Used the software for: 6-12 months ### "Patternmaster.com " November 15, 2018 5.0 Great way to communicate with the end user of our products. Reduces the amount of phone calls. Pros Allows more users than other software and contains the same features. Cons I can not think of a feature I do not like. It works well for our business. Review Source GB Guillermo B. CEO Internet Used the software for: Less than 6 months ### "Nice communication solution" June 14, 2020 5.0 100% recommended it does what it is supposed to do without much troubles and nice user experience. Pros Very simple to use while offering almost all what you need to integrate your blog, website or communication requirement in your business. Cons Good solution but not really solving something that other alternatives can solve for free or at same cost. 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