--- title: "JivoChat Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about JivoChat Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/178227/JivoChat/" page_type: "product" language: "en" --- # JivoChat Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) JivoChat ## What is JivoChat? JivoChat is the business messenger solution your team needs to drive online engagement. The live chat function offers functionalities such as the ability to monitor visitors, communicate with them via online chat, phone calls, emails, Facebook Messenger, Viber, Telegram and many more using just one application. Never lose the opportunity to engage: even while you¿re offline, your website visitors can leave messages for you to pick up later. Use JivoChat to convert visitors into clients today! ## What is JivoChat used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/) Top alternative Featured Overall rating Based on 105 user reviews Reviews sentiment Positive 92% Neutral 4% Negative 4% Starting price $19 Per User, Per Year Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for JivoChat?[Manage this product listing](https://www.g2.com/products/jivochat/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### JivoChat 4.6 (105) VS. [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $19 Per User, Per Year Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (105) Ease Of Use 4.6 (22,758) Value For Money 4.4 (94) Value For Money 4.6 (15,314) Customer Service 4.5 (98) Customer Service 4.7 (13,571) ## JivoChat alternatives [4.4 (4,091)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,474)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/178227/JivoChat/alternatives/) ## FAQs about JivoChat Overview ### Which roles and teams benefit most from JivoChat? JivoChat is most used by business owners, founders, and executives who need real-time customer communication and visibility into sales activity. Sales, support, and administrative teams benefit from handling website chats, centralizing inquiries, speeding response times, and converting leads while managers monitor conversations and team performance. Answer based on 103 reviews Overview ### What company size and industries is JivoChat built for? JivoChat is built primarily for small businesses, which make up 83% of reviewers, and it is used most in Marketing and Advertising at 12%. It serves website owners across e-commerce, education, real estate, institutional sites, and blogs, with additional adoption in Computer Software at 10% and IT services at 6%. Answer based on 105 reviews Features and Usability ### What are the key features of JivoChat? JivoChat includes core routing and recording features, plus live chat tools reviewers mention most: website visitor tracking, real-time typing preview, proactive chat triggers, canned responses, and chat transcripts. Differentiators include multi-channel messaging through WhatsApp, Facebook Messenger, Instagram, and Telegram, along with mobile apps, CRM, and API-based customization. Answer based on 83 reviews Overview ### Does JivoChat help with sales and customer conversations? JivoChat helps businesses turn website visits into real conversations that support sales and faster customer responses. Ecommerce teams, small businesses, and sales staff use it to answer pre-purchase questions, engage visitors in real time, and build trust through live chat, callbacks, chat history, and proactive messages. Answer based on 16 reviews Integrations ### Which third-party tools and platforms does JivoChat integrate with? JivoChat integrates with Bitrix24, WooCommerce, and Meta for Business, including Facebook messaging. It also supports over 20 integrations across ecommerce, CRM, support, and communication tools, with official connections for Shopify, HubSpot CRM, Freshdesk, Slack, and Google Analytics 360. Answer based on 13 reviews Getting Started and Support ### What training and onboarding options does JivoChat offer? JivoChat provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided instruction, webinars cover group learning, documentation offers written reference material, and videos provide visual walkthroughs for review at any time. Answer based on 2 reviews Getting Started and Support ### What customer support options does JivoChat offer, and how do users rate the experience? JivoChat offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as helpful, courteous, and quick to resolve questions, but others report delayed replies, inconsistent follow-through on technical issues, and frustration when recurring bugs or outages were not fully fixed. Answer based on 86 reviews Features and Usability ### Is JivoChat easy to set up and use? JivoChat keeps setup and daily use simple for most teams, especially small businesses and non-technical staff. Many users find the interface intuitive, training easy, and installation quick across devices. Some mention an older-looking UI, and trigger setup or customization can take extra time at first. Answer based on 21 reviews Features and Usability ### What features does JivoChat offer? JivoChat offers live chat, callback tools, messenger integrations, visitor tracking, CRM functions, and multi-channel communication in one place. Sales teams and support teams like the broad feature set, especially for websites. Some users want clearer documentation, stronger call tools, better geolocation, and more built-in options such as chatbot features. Answer based on 17 reviews ## Features AI summary Based on 6,967 Live Chat reviews Capterra reviewers point to these as the top features buyers look for in live chat software: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) JivoChat supports all three of the features reviewers rate highest: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond to customer questions quickly, manage conversations across channels, and stay on top of incoming messages, allowing teams to deliver faster service and maintain more consistent communication. Chat/Messaging 4.8 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Real-Time Notifications 4.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Mobile Access 4.1 (14) 57.14% of 14 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Transcripts/Chat History 4.3 (9) 55.56% of 9 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Real-time Consumer-facing Chat 4.4 (14) 71.43% of 14 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Offline Form 4.4 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Form to collect visitor contact information when live chat isn't available JivoChat 71 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audio/Video Conferencing: Audio/Video Conferencing - Automatic Call Distribution: Distribute/route/connect calls - Autoresponders: Create and automatically send premade copy in response to customer messages - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Startups: Primarily serving startup companies - Geotargeting: Geographic location of visitors determines behavior of the software - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Interactive Content: Allow the audience to interact or engage with the content - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Offline Form: Form to collect visitor contact information when live chat isn't available - On-Demand Communications: Generate personalized communications upon request to meet customer needs - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Sign On: Allow users to access multiple services after entering their login credentials once - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Conferencing: Connect with meeting participants remotely over video - Video Support: Supports various video file formats - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (105) 4.5 Based on 105 reviews ## Pricing Value for money 4.4 (94) Free Trial Free Version Basic $19.00 Per User,Per Year Value for money 4.4 (94) 4.4 Based on 94 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (98) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (98) 4.5 Based on 98 reviews ## User reviews Overall rating 4.6 Based on 105 reviews Filter by rating 5(77) 4(20) 3(4) 2(1) 1(3) Mentioned topic Sorted by most recent SB Sam B. Operations Manager Consumer Goods ### "Jivo is a great solution for simple problems" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 August 5, 2025 I inherited Jivo chat when I took over as Customer Service Manager. The tool was great and inexpensive for a team less than 5 people - it got the job done without a lot of the usual Saas BS. Clean interface, saves answers you've typed before as auto-fill for future replies, not pushy trying to get you to upgrade! Pros Simplicity - Jivo chat is easy to use, and easy to train reps to use. No frills, all function, low price! Cons Simplicity - Jivo's biggest strength is also their biggest weakness. Not very customizable, less features than other modern chat providers, less integrations, etc. Great for a small team, not as scalable as other solutions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CF Chad F. Customer success Information Technology and Services ### "Agent connection center " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 January 8, 2025 Pros JivoChat is easy to connect to WordPress websites and easy to setup and add on phone number/ WhatsApp number for easy communication. Cons JivoChat sends very many notifications and alert. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Arup R. Regional Manager Warehousing ### "Very easy and helpful in terms of use" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 May 26, 2024 Pros Overall i am very much like it. It is quite easy to use, great interface, very simple and the ability to what customer is typing before send the message is quite helpful. Cons I am upset about the technical issues and support and leaving the chat without knowing the visitor is very much annoying. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Eugene B. CEO Program Development ### "great chat widget for the website" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 25, 2023 Pros Ability to integrate with many channels and many additional features except messaging: like showing a visitor where to click on our website with a special tool. Cons Apps can be done better, and you have to log in too often in my opinion. Reasons for choosing JivoChat It seemed to have more features, and a more modern widget. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IM Isaac M. Data analyst Leisure, Travel & Tourism ### "JivoChat is easy to install on the website" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 12, 2023 Pros Jivo chat is easy to install on Website, it has good plugin for wordpress sites which makes it easy for deploying live chat on Wordpress sites Cons I have no issue with the software at the moment, I like the software Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TB timothy B. quality controller Pharmaceuticals ### "Great web app" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 November 11, 2023 Pros Handling soical media platforms to support clients at in the shortest time possible Cons High charges on other packages with important features Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BE bakka E. showroom analyst Building Materials ### "jivochart review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 11, 2023 Pros it provides enough security for site visitors Cons The only problem is updating the softw are Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HT Henry T. Advisor Capital Markets ### "Easy to initiate a conversation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 10, 2023 Pros Software is easy to initiate a chat with a client, It has canned responses for responding to clients more easier Cons Pricing per agent per month makes it hard for smaller businesses to use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PC Prudence C. Information Technology associate Utilities ### "Faster live chat tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 5, 2023 Pros Jivo is faster in responding to clients, I like the timing feature which warns when you have few minutes to close your working schedules as this is good in that you complete tasks on time Live preview of messages before user sends them is vital in creating faster responses Cons Creating a chat bot within the software is kinder difficult and would not run on other channels of communication like Whatsapp Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MW Mwesigye W. Float distribution associate at SafeBoda Leisure, Travel & Tourism ### "chat with customers in no time" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 4, 2023 It is our live chat tool which we are using the software to chat with clients Pros Jivo has canned responses which makes it faster to respond to clients using the canned responses Cons Tool is so easy for me, does not have an issue yet with it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/178227/JivoChat/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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