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Aloha

Reviews of Aloha

4.6 (13)
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Pros

  • They are one of the most reliable POS systems out there. Perfect for complex/large restaurants.

  • It's very reliable and trusted. Not too many glitches that I've witnessed.

  • Easy to use and it has a great functionality, most e specially they have a very great value for money.

  • We frequently are training new people on the job and do not have a lot of time to explain things but the ease of Aloha and it being so user friendly allows it to be easily explained.

Cons

  • Things I don't like may vary by each user. As a bartender, I can only close out at end of night at one specific pos.

  • I think that software updates could be more frequent to avoid glitches or the screen freezing.

  • They are no where in sight. Our holiday sales suffered because Aloha cannot provide the products you order in a reasonable amount of time.

  • Unfortunately all these features are only accessable and useable if you're able to get in contact with Aloha and then your systems will take forever to be installed.

Showing Most Helpful

Showing 13 of 13 reviews

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Zack W. avatar
Zack W.
Project Manager
Computer & Network Security, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
2.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 4, 2023

"A mobile wallet browser extension in one"

Overall: Aces all around. Full 100 points

Pros: Overall great connection and connects just like desktop browsers

Cons: Nothing, it is the most precious useful valuable

Switched From: Brave
Reasons for Switching to Aloha: Both good with brave too security savvy.
Chelsea H. avatar
Chelsea H.
Graduate Student
Higher Education, 5,001-10,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 14, 2019

"The Goliath that is Aloha!"

Overall: Aloha is number one for a reason. They are one of the most reliable POS systems out there. Perfect for complex/large restaurants. Plenty of options and resources when issues arise. I would choose Aloha over and over again for big businesses!

Pros: I loved using Aloha! It's very reliable and trusted. Not too many glitches that I've witnessed. It's also great for large format restaurants. The customer support is 24hrs, which is really beneficial when something goes wrong at 1am! It's also very user friendly. I never really had any issues.

Cons: As far as cons goes, there honestly aren't really any for me. If I had to choose one, it would be how much equipment there is/how bulky it is.

Morgan B.
General Manager
Food & Beverages, 11-50 employees
Used the software for: 6-12 months
Overall Rating
3.0
Ease of Use
4.0
Customer Service
3.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
January 21, 2021

"Aloha Falls Short"

Overall: When looking for a new POS System for my restaurant Aloha seemed like the best choice. The features were unbeatable and it has partnered with Up N Go pay to allow my guests to pay via QR Code at their table. Unfortunately all these features are only accessable and useable if you're able to get in contact with Aloha and then your systems will take forever to be installed. It has been over 3 months since I ordered gift cards and mobile POS terminals. They are no where in sight. Our holiday sales suffered because Aloha cannot provide the products you order in a reasonable amount of time.

Pros: Aloha has integrated with Up N Go pay, allowing customers to scan QR code at the bottom of their receipt to pay their bill. Accepts American Express

Cons: I've had an extremely difficult time contacting support the few times my POS system has crashed. I was on hold for almost an hour, while having to close my restaurant due to not being able to accept payments.

LisaG P.
GM
Food & Beverages, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 18, 2019

"Aloha"

Overall: It was the first service we used. Due to modern times moving forward we updated to Positive POS which worked better for our growing needs.

Pros: Well managing a family business. The restaurant industry can be very busy. When we opened we all did training to use this system. It was actually very easy, it was easy to teach my employees, worked well, extremely effective.

Cons: It would crash in the middle of a busy dinner service, and support wasn't quick to respond.

Reasons for Switching to Aloha: It was much more advanced and support could log onto my back office during a crisis and fix remotely which was huge. Especially in this busy environment.
Verified Reviewer
Student
E-Learning, 1,001-5,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
August 28, 2018

"Very Self-Explanatory "

Overall: I have used it for many years in different businesses and I am always relieved to hear it is what they use because I know it'll make things run smoother.

Pros: It is very easy to learn to use and navigate. We frequently are training new people on the job and do not have a lot of time to explain things but the ease of Aloha and it being so user friendly allows it to be easily explained.

Cons: The item-lookup portion is super handy but sometimes it can create a pricing difference. I expect they will resolve the issue sooner than later.

Verified Reviewer
Operations Technician
Restaurants, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
3.0
Features
4.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
June 13, 2023

"Aloha review"

Pros: The Aloha POS system is a fully featured platform that excels at multiple location management.

Cons: Aloha as a lot of features and functionality which is great but does require a more training and a steeper learning curve than other POS platforms

Steve Z.
Manager
Food & Beverages, 1-10 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
October 15, 2019

"Hello and Aloha"

Overall: Its good. I have used Aloha for years and it is and does what you want it to do. Its like an old trusty dog that you know you can rely on.

Pros: This software is easy to use. It navigates real easy and it super simple as far as programming use. Simplified version of everything you need.

Cons: It seems like it cant compete with all the new software on the market. It seems a little behind with the features while simple to navigate, they seem like older versions in a technological world.

Kasi H.
Property Manager
Hospitality, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 12, 2022

"Get the stats you need for your nightly audit with ease"

Overall: My Audit time in cut down dramatically

Pros: I do night audits for a hotel and restaurant. And before Aloha I had to do the process 1 at a time. Now All I have to do is go to Computer 2 and print out my Aloha Audit. All the Sales reports and payment reports in 1 place!!! And it took about 2 hours of training me to learn how to use every aspect of the software!!

Cons: Cant find a thing I can complain about! And that is honest!

Tonya C.
Caregiver
Hospital & Health Care, 1,001-5,000 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 22, 2021

"Love this!!!"

Overall: I can save space on my Iphone using this app so that is a plus. I can safely store files I don’t want everyone else to find with the aloha app and save pictures or videos or whatever I prefer with Aloha. I recommend anyone looking for any of these features download and use this program. Its easy to navigate and user friendly.

Pros: U can store files and pictures or videos or anything you don’t want everyone to find on your phone and it’s very incognito... I love this software/app.

Cons: There are no cons. I literally ABSOLUTELY love this app. I keep my private pictures and videos and voice memos in my Aloha.. and mine is free.

Ariel F. avatar
Ariel F.
VP of Operations
Hospitality, 201-500 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
3.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
February 10, 2023

"Dated POS System "

Pros: When the software first came out it was very simple to use and payments were integrated with the POS.

Cons: I feel that it lacked personalization and technology advances.

Sonja J. avatar
Sonja J.
Customer Success Rep
Food Production, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 5, 2021

"Aloha Review"

Overall: I really enjoy using Aloha and it makes my work-flow super efficient!

Pros: Aloha is my favorite software to use because of how user-friendly it is. At first glance, most individuals I train are able to understand how the program works.

Cons: I think that software updates could be more frequent to avoid glitches or the screen freezing. This would help with the ease of use.

Egbaaibon J. avatar
Egbaaibon J.
Entrepreneur
Apparel & Fashion, Self-employed
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
September 7, 2019

"Browser for easy download "

Overall: If i ever need to download quickly, I go for aloha

Pros: Easy to use and it has a great functionality, most e specially they have a very great value for money

Cons: It is a very good one but sometimes the download can be very slow and sometimes they redirect to other sites

Jennifer S.
Bartender
Food & Beverages, 1,001-5,000 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 9, 2022

"Aloho pos for restaurant "

Pros: I like how it is easy to navigate. Very self explanatory, and easy to learn.

Cons: Things I don't like may vary by each user. As a bartender, I can only close out at end of night at one specific pos. If that pos has an issue then I can't close out until it is fixed. Other than that no problems

Reasons for Switching to Aloha: Micros was old and not up to date