# HST Pathways Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HST Pathways the right Medical Practice Management solution for you? Explore 59 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178241/HST-Pathways/reviews --- HST Pathways 4.1 (59) [View alternatives](https://www.capterra.com/p/178241/HST-Pathways/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of HST Pathways Ease of use 4.4 Customer Service 4.2 ## Pros and Cons in Reviews Intuitive navigation and onboarding 97% positive reviews out of 29 Most reviewers describe ease of use as a major benefit, highlighting straightforward navigation, quick learning, and accessible training resources. Frequent glitches disrupt workflow 77% negative reviews out of 26 Most users report bugs and issues cause workflow interruptions, slow problem resolution, and ongoing frustration with system reliability. Jen S Business Office Manager, 51 - 200 employees. "when the system stops interfacing and some other glitches that can take quite a few days to fix and it disrupts our work flow" ## Showing most helpful reviews Showing 1-25 of 59 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KS Kelly S. Director of Nursing Hospital & Health Care Used the software for: 2+ years ### "Easy to use with many individualized customization settings " March 31, 2025 5.0 I enjoy the ease of use, the notification customizations when adding or canceling cases, and the colored bullet points when information has been uploaded during the scheduling process. Pros I love the status board and the way you can customize the information for the department that is using it. Cons I wish that the status board would communicate with the echart version of HST as the patient moves through their surgical experience. Review Source CB CRYSTAL B. Medical Records Technician Clinic Liaison Hospital & Health Care Used the software for: 2+ years ### "Good Program" March 28, 2025 4.0 Overall, I would say that the program is pretty good. For the technical glitches we do have, they are often fixed fairly quickly. Pros I like the convenience of being able to look up patients and get information quickly. Cons We have technical glitches quite often and there is never a timeline given as to when they will be fixed. Review Source BC Brandy C. RN Medical Practice Used the software for: 2+ years ### "daily use with some glitches" March 27, 2025 3.0 I use it daily for my job. Its a fine system but has a lot of glitches. Pros all the information in one place for patient care Cons every time there is an update something seems to go wrong with the applications we use. also having to double sign in is very annoying Review Source SB SYDNEY B. Scheduler Medical Practice Used the software for: 6-12 months ### "User Friendly" March 28, 2025 4.0 I believe my pro's section is suffice for this section as well. Pros HST Pathways is coinvent and user friendly. Being the main center and adding new facilities and users into the system has been super easy, with how user friendly the system is I can teach other offices how to use it over the phone. The customer service when there are issues is good as well, everyone I have spoken with in the last year have been amazing. Shout out \[sensitive content hidden\] she has been nothing but accommodating to me and my center! Cons The only issue I ever has is when a fix for something takes too long, like the printing issue took entire 7 days to fix, there was a work around, but that way was just as slow as printing individual documents. (Case Coordination) Review Source DN DAVID N. ACCOUNT REPRESENTATIVE Medical Practice Used the software for: 2+ years ### "AWESOME TOOL" March 28, 2025 5.0 I have been using this software for 4 years & it has been a great tool in getting estimates out to the patients and when patients have questions It is a great way to breakdown the charges for the patients in a way they can understand Pros Easy to read & understand all the codes prices and patient responsibilities Cons There should be a better way to search for patients through name, phone number, address Review Source LH Linda H. Registered Nurse Medical Practice Used the software for: 2+ years ### "Not the best charting experience" March 27, 2025 3.0 The overall experience has been acceptable; updates seem to cause bugs, but they are usually fixed within a reasonable timeframe. Pros It is mostly customizable, such as excluding particular providers or patient groups from certain messages, and filtering notifications for employees based on job description. Cons There is no way to have a separate survey for children, and many of the questions do not apply. This is frustrating for the parents attempting to fill out the questionnaire. Review Source TU Taylor U. Surgery Scheduler Hospital & Health Care Used the software for: 2+ years ### "Surgery Coordinator" March 27, 2025 4.0 I use it constantly as a surgery coordinator, I enjoy the simplicity and teaching others to use it. I find it very simple to schedule and accept cases because it is almost fool proof, especially it not allowing certain things before clicking finish. I love how easy it is to add case tags, and how customizable the surgery templates are. Pros The fact that there is so much integrated with it when its used, I love that we can adjust things easily along with the fact we can view cases quickly and effectively. Cons That you can't format the print, send simple messages to patient's without it being a test Review Source AS Amanda S. Clinical Director Medical Practice Used the software for: 2+ years ### "HST has been wonderful in our ASC!" March 27, 2025 5.0 From the implementing phase to any support help we need now they do an excellent job with follow up. HST is very easy to use. I like the features that ensures you are completing everything so nothing is missed! Pros \-Easy and straightforward set up -Easy to customize to your ASC -Case Coordination and working with the clinics on scheduling makes it so much easier! Cons \-Wish Simple Admit was more user friendly and flowed into the charting system to save time with the pre-op process. Review Source BR Brittany R. Medical billing, POL, and team leader. Medical Practice Used the software for: 2+ years ### "Overall a great system with some minor bugs. " March 28, 2025 3.0 Overall I like HST Pathways, there are just lots of minor bugs I would love to see fixed. We would like to get more offices to get onto HST Pathways but it is hard to convince other offices when there are constant glitches and bugs. Pros I like the ease and accessibility of scheduling cases. We can schedule cases as far out as we would like and it maintains organization. Cons HST Pathways can be glitchy at times. Sometimes we will schedule a case but it doesn't get added to the schedule. It will just disappear. When downloading links it no longer works when sent to an email address either. Review Source mS marilyn S. business office manager Accounting Used the software for: 2+ years ### "HST is great and user friendly" March 31, 2025 5.0 easy to use, reliable, I don't have any complaints Pros I have been using HST for 6 years and it is user friendly. Cons I do not have any complaints about HST, it is easy to use Review Source MB Melissa B. Director of Nursing Hospital & Health Care Used the software for: Less than 6 months ### "Director of Nursing " March 31, 2025 3.0 Pros I like the texting features. I like that it pulls information from our system over to HST. Cons It only infaces one way, it doesn't push out information to our other systems. Switched from [Similarweb](https://www.capterra.com/p/148472/SimilarWeb-Pro/) Company closure, needed new Preadmission Survey Company Review Source MR Melissa R. Surgery Scheduler Medical Practice Used the software for: 1-2 years ### "Honest Review " March 27, 2025 4.0 My overall experience has been pleasant. Besides the one issue with the cases not being able to be found Hst Pathways has been a great asset to scheduling. Pros How easy it is to communicate with Doctor's offices and how easy it is to add and cancel cases. A much faster alternative. Cons I do not like that the cases I add manually via HST Practice Management are not viewable on the HST pathways portal, this has been an issue with the Doctor's offices trying to find patients who were scheduled with a booking slip. Review Source JM Jizelle M. Administrative Assistant Medical Practice Used the software for: 1-2 years ### "Good and user friendly!" March 27, 2025 4.0 Overall our center has has a good experience with HST. They are always helpful and knowledgeable when we call with any questions. Pros It's very user friendly and anytime that I call the support line they are always helpful and efficient. Cons For a while there was an issue where cases were being duplicated but it has then been troubleshooted and haven't had this issue recently. Review Source KK Kaitlyn K. Surgery Scheduler Hospital & Health Care Used the software for: 1-2 years ### "HST is a fantastic system!" March 28, 2025 5.0 Very fantastic! No real complaints at this time. Pros How easy it is to navigate and that its very user friendly. Cons Only downfall I have is when uploading certain documents, I can't free type a document label. I have to pick from a pre-populated drop down and sometimes what I am uploading doesn't pertain to anything on that dropdown. Review Source AB Amitta B. scheduler Hospital & Health Care Used the software for: 2+ years ### "scheduler/ credentialing coordinator" March 27, 2025 5.0 Overall experience is good not bad at all. Pros HST Pathways is very easy to navigate and use. Cons HST Pathways gets stuck/ freeze pretty often. Review Source AM Alysha M. OFFICE MANAGER Hospital & Health Care Used the software for: 2+ years ### "USER FRIENDLY SYSTEM" March 27, 2025 1.0 Pros USER FRIENDLY FOR THOSE WHO ARE JUST LEARNING Cons INTEGRATION ISSUES CONSISTANTLY AND NOTHING BEING DONE Review Source RM Rachel M. Business Office Manager Hospital & Health Care Used the software for: 1-2 years ### "HST review" March 31, 2025 5.0 My overall experience has been great. HST makes my workdays so much easier! I have used a bunch of different systems and this one is the best. Pros I love the user friendliness of HST! The details and reports that you are able to pull for your practice is simplified and easy to use. Cons Nothing it is my favorite patient software. Review Source NS Natalie S. Insurance Verification Specialist Facilities Services Used the software for: 6-12 months ### "Insurance Verification Specialist " March 27, 2025 5.0 I would say it makes my job easier in order to get patient estimates sent out! Pros I appreciate how organized the layout is to identify patient issues! Cons At times, some insurances don't run correctly/subscriber info isn't always accurate. Review Source NJ Nicole J. Business office Manager Medical Practice Used the software for: Less than 6 months ### "CASE TABS 101" March 28, 2025 4.0 Overall its good, only been on the program for about 2 months as a new employee Pros User friendly as a new user has been quick to learn Cons Sometimes hard to find edit button on cases when updating them after being confirmed Review Source VB Vicki B. Registered nurse Hospital & Health Care Used the software for: 2+ years ### "Works for what we need to do" March 19, 2019 5.0 Pros It’s easy to use and find out information Cons I do not love entering the data. It can be very time consuming. Review Source kZ karina Z. Medical Records Facilities Services Used the software for: 1-2 years ### "Medical records / scheduler" March 31, 2025 5.0 It facilitate my daily activity while scheduling our patients. Also, if easy to manage if the information needs to be updated. Pros Is an easy and reliable program to use. If a personal assistance is needed, all representatives are very helpful. Cons I cannot think in something that I like leas about the program. Review Source SB Samantha B. Senior Physician Liaison Hospital & Health Care Used the software for: 2+ years ### "HST PATHWAYS WISH LIST" March 28, 2025 3.0 Overall, it's been good. Just like any long-term relationship we have had our ups and downs. Pros The ability to run a variety of reports. Cons One thing for HST PATHWAYS specifically, we don't like how blocks don't release until sometime overnight around 1 am. We wish the blocks would disappear as soon as we release them. Also, we wish it had more of a modern lay out similar to Case Coordination. Switched from [One Mnet Health](https://www.capterra.com/p/192601/Medical-Passport/) Patients had issues filling out their surveys using OMP. No ability for two way texting. Review Source BS Becky S. RN Hospital & Health Care Used the software for: 2+ years ### "RN Charge / \[sensitive content hidden\]" March 31, 2025 1.0 Negative, the response time with issues is poor. Even when the issues are a safety risk. Pros I like when the program is working correctly. Cons The program itself has a lot of functional issues. When you try and get help. Response time is poor and communication on issues is poor. We have had issues with this program continuously. Was told by staff its out internet or computer. Got better internet and new computers and still having the same issues. So frustrated with this whole program. It adds so much extra work and wasted time in my day. Review Source AS Ann S. PreAdmissions Testing Nurse Medical Practice Used the software for: 1-2 years ### "Great patient communication product" March 28, 2025 3.0 Pathways was easy to integrate into our workflow once we had a hold on eChart and Practice Management. As stated before, if the three products were more fluid, Pathways would be significantly more useful for our team. Pros Pathways is a great product for patient communication. We like the text reminders for patients and the ability to push out a pre-op assessment survey. This cuts down on charting time for our nurses who can then engage more with patients. Cons We would like to see Pathways connect with eChart and Practice Management more cohesively. For example, the patient status changes with rooming in in eChart do not flow over to Pathways. This causes the nurses to have to do some double charting. Review Source SA Shelly A. Charge RN Medical Practice Used the software for: 2+ years ### "Needs solid help" March 27, 2025 1.0 Great when it is functional, however it is incredibly frustrating most day because of chronic issues that severely affect the functions of my job. Pros It has lots of potential and it could be a fabulous product to aid in efficiency if the company could just fix basic issues. Cons There are lots of kinks. When an error does occur, it takes way too long for issues to be resolved. Updates regarding tickets are minimal. Issues are constantly being "escalated" but nothing comes of it. Switched from [One Mnet Health](https://www.capterra.com/p/192601/Medical-Passport/) One Medical passport was confusion to patients to complete Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.