--- title: "Expansive Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Expansive Software - reviews, pricing plans, popular comparisons to other Maintenance Management products and more." source_url: "https://www.capterra.com/p/178265/Expanisve/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Expansive Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Expansive ## What is Expansive? Plan, track, and optimise maintenance activities with a fully integrated system. Create and manage reactive and planned work orders, assign tasks to engineers, and monitor progress in real time. Automate recurring maintenance with templates, enforce compliance schedules, and control costs with budget tracking and approval workflows. With complete visibility into performance and workloads, teams can reduce downtime, improve efficiency, and keep facilities running smoothly. ## What is Expansive used for? [Facility Management](https://www.capterra.com/facility-management-software/)[Maintenance Management](https://www.capterra.com/maintenance-management-software/)[Work Order](https://www.capterra.com/work-order-software/) Top alternative Featured Overall rating Based on 37 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price £10000 Flat Rate, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Expansive?[Manage this product listing](https://www.g2.com/products/expansive-fm/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Expansive 4.7 (37) VS. [4.8 (1,080)](https://www.capterra.com/p/179296/GetMaintainx/reviews/) Starting Price £10000 Flat Rate, Per Year Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (37) Ease Of Use 4.8 (1,080) Value For Money 4.5 (33) Value For Money 4.7 (998) Customer Service 4.9 (34) Customer Service 4.8 (1,018) ## Expansive alternatives [4.8 (757)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (454)](https://www.capterra.com/p/130563/FMX/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (85)](https://www.capterra.com/p/191385/AkitaBox/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (356)](https://www.capterra.com/p/141080/iAuditor/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/178265/Expanisve/alternatives/) ## FAQs about Expansive Overview ### Which roles and teams benefit most from Expansive? Expansive is most used by facilities, property, and maintenance teams managing compliance, planned maintenance, service requests, and site records. Facilities heads and regional managers oversee estates performance, while compliance managers track statutory obligations. Operations leaders, coordinators, contract administrators, and IT project managers support property workflows, supplier coordination, and system implementation. Answer based on 37 reviews Overview ### What company size and industries is Expansive built for? Expansive is built for enterprise facility management teams, which represent 46% of reviewers, and is most used in Education Management and Facilities Services, at 14% each. Its cloud-based software automates preventive maintenance and simplifies work order tracking for midsize businesses (35%) and small businesses (19%), including Health, Wellness and Fitness organizations (11%). Answer based on 37 reviews Features and Usability ### What are the key features of Expansive? Expansive offers asset and facility management features such as asset tracking, maintenance scheduling, equipment management, and work order management. It also includes inspection management, compliance management, audit trail, and reporting/analytics, plus scheduling, task management, barcode/RFID scanning, and access controls/permissions for operational oversight. Pricing ### How much does it cost and what fees or limitations are included? Expansive starts at £10,000 per year with the Starting plan, a flat-rate package that includes asset management, onboarding, parts ordering, planned and reactive maintenance, site logins, support, training, and user logins. No free version or trial is listed, and reviewers often say it offers good value for money. Answer based on 8 reviews Integrations ### Which third-party tools and platforms does Expansive integrate with? Expansive integrates with Basware, Dynamics 365, Dynamics 365 Business Central, Sage Accounting, and Workday Financial Management. These catalog integrations connect Expansive with finance, ERP, and accounting platforms used for business operations and reporting. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Expansive offer? Expansive provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars offer scheduled group learning, documentation gives written reference material, and videos provide self-paced viewing. Answer based on 4 reviews Getting Started and Support ### What customer support options does Expansive offer? Expansive provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users describe support as responsive and quick to resolve issues, with helpful follow-up when technical glitches arise. Some note early bugs disrupted workflow, but support generally handled queries efficiently. Answer based on 5 reviews Features and Usability ### Is Expansive easy to use for facilities management? Expansive makes daily facilities management easy to learn, with clear workflows for work orders, scheduling, contractors, and reporting. Facilities teams and mobile users describe straightforward navigation once they focus on core tasks first, while onboarding resources, responsive support, and configuration help organizations introduce more complex processes at a manageable pace. Answer based on 15 reviews Features and Usability ### How user-friendly is the Expansive interface? Expansive provides a clear, user-friendly interface for managing maintenance work, dashboards, and job progress. Office staff, engineers, suppliers, and internal requesters generally find navigation and work-order workflows easy to teach and follow, though some users find the analytics area confusing and occasionally have trouble locating quotes within a job. Answer based on 11 reviews ## Features AI summary Based on 5,476 Maintenance Management reviews Capterra data shows that buyers of maintenance management software rank the following features as their top priorities: - **Work Order Management** (**46%** of reviewers rated this feature as critical) - **Preventive Maintenance** (**48%**) - **Service History** (**35%**) Expansive supports all three features that reviewers identify as most important: **Work Order Management**, **Preventive Maintenance**, and **Service History**. Together, these capabilities help businesses manage repair tasks, schedule ongoing maintenance before issues grow, and keep complete equipment records, allowing teams to improve asset uptime and make more informed maintenance decisions. Preventive Maintenance 4.6 (25) 80.00% of 25 reviewers that rated this feature as important or highly important Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Service History 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets Mobile Access 4.1 (16) 68.75% of 16 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Asset Tracking 4.3 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Scheduling 4.8 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Work Order Management 4.8 (27) 88.89% of 27 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Expansive 84 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Budgeting/Forecasting: Create budgets based on historical data and future projections - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Checklists: An itemized to do list that can be edited as tasks are completed - Commercial Properties: Designed to serve commercial properties - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - Contractor Management: Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Equipment Maintenance: Manage procedures that ensure organizational equipment remains in working condition - Equipment Management: Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed - Equipment Tracking: Track the location of specific equipment at all times - Facility Asset Management: Manage and track high-value assets including office equipment, furniture & more - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Fixed Asset Management: Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history - For Schools: Designed to be used by kindergarten, primary, middle, and senior secondary schools. - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Historical Reporting: Information, data and reports that are being tracked over time - Incident Management: Manage and track all disruptions and incidents - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Job Management: Manage and track all job information and associated tasks - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Parts Management: Track parts inventory levels and manage re-stocking - Predictive Maintenance: Identifies potential asset failures and maintenance activities using real-time data and predictive algorithms - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Purchase Order Management: Create, send, and track purchase orders and their statuses - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Allocation: Assign available resources to various projects and tasks - Routing: Plan daily routes to optimize employee scheduling and provide directions - Safety Management: Identify and assess hazards to ensure the well-being of employees, assets, and the environment - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Service History: Track work performed and resources used for past customers, sites, or assets - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - Space Management: Manage occupancy and space utilization in facilities and buildings - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Technician Management: Oversee technicians and track their assigned work orders - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Warranty Tracking: Track the duration and expiration of warranty as well as any obligations under that warranty - Work Order Creation: Create a new work order - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (37) 4.4 Based on 37 reviews ## Pricing Value for money 4.5 (33) [View pricing plan details](https://www.capterra.com/p/178265/Expanisve/pricing/) Starting £10,000 Flat Rate,Per Year It includes: - Training - Support - Onboarding - Users Logins - Site Logins - Asset Management - Reactive Maintenance - Planned Maintenance - Parts Ordering Value for money 4.5 (33) 4.5 Based on 33 reviews ## Integrations [ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/)[ Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/)[ Workday Financial Management](https://www.capterra.com/p/66909/Workday-Financial-Management/)[ Basware](https://www.capterra.com/p/431/Basware/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (34) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (34) 4.9 Based on 34 reviews ## User reviews Overall rating 4.7 Based on 37 reviews Filter by rating 5(27) 4(10) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent KC Katie C. Service Coordinator Facilities Services ### "Great Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 13, 2026 Pros Customer support is super fast and helpful, I always have my query resolved easily. I find the platform really easy to use too. Cons It is slightly inflexible, after costs are approved I would like a chance to revise them. Otherwise I have to leave the costs until the very end to ensure they match the invoice, which can change often Switched from [AccessPatrol by CurrentWare](https://www.capterra.com/p/251580/AccessPatrol/) The company implemented it, so I did not have the choice, but they made the move from ProNett. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TD Tobias D. Maintenance Supervisor Food & Beverages ### "Expansive, a top choice!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 6, 2026 Very professional and proactive in dealing with a whole host of requests; responses were swift which is great for us in the FM industry as thing move at pace every day, so to have an almost instant response Pros The Customer Support (implementations Team) were fantastic; from start to finish of our new project. they were responsive and happy to help continuously, no matter the size of the task. Key operative was Marina, who was impeccable. Cons Initially I found the system not as user friendly as others, however this is only due to the extensive insights that Expansive can provide (which not many other platforms can do, to the level of Expansive.) After a few training sessions, I am now comfortably operating from the platform. Switched from [Access Maintain Evo](https://www.capterra.com/p/10032723/Access-Maintain-Evo/) We wanted to explore enhanced reporting from a CAFM system. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Brett P. Director of Property and Expansion Food & Beverages ### "We cannot recommend Expansive CAFM highly enough" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 26, 2026 We have been using Expansive CAFM to streamline our facility operations, and it has truly transformed how we manage our day-to-day tasks. From initial onboarding to daily operations, the platform has proven an invaluable asset to our organisation. Here is how it performs across key areas: User Interface: The user interface is clean, modern, and highly intuitive. It avoids the cluttered, intimidating look of traditional legacy CAFM systems, making it pleasant to interact with every day. Ease of Use: Navigating the system is incredibly straightforward. Because the layout is so logical, our team members required minimal training to get up to speed, which drastically reduced our rollout timeline. Request and Notification: The communication loop is flawless. Submitting requests is simple for end-users, and automated real-time notifications keep both tenants and technicians informed at every stage of a task's progress. Maintenance Management: This is the platform's core strength. Scheduling planned preventative maintenance (PPM) and tracking reactive tasks is effortless, helping us reduce asset downtime and stay compliant with ease. Order Management: Managing work orders and supplier assignments is entirely seamless. The workflow from a logged issue to a dispatched purchase order is fluid, helping us track contractor costs and performance without any administrative bottlenecks. Value for Money: Expansive CAFM offers incredible value. Given the sheer breadth of features, the reduction in administrative hours, and the boost in operational efficiency, the return on investment was apparent almost immediately. Customer Support: The support team deserves a special mention. They are consistently responsive, friendly, and genuinely invested in helping us get the most out of the software. They resolve any questions we have swiftly. Overall Verdict: If you are looking for a powerful, user-friendly, and cost-effective facility management solution that your team will actually enjoy using, we cannot recommend Expansive CAFM highly enough! Pros We love the smart job management, which simplifies everything from reactive requests and automated notifications to smooth order and maintenance workflows. Backed by exceptional customer support, the overall reporting gives us clear, actionable insights into our costs and efficiency. It is an efficient, comprehensive tool. Cons I can't think of anything I didn't like, but if pushed, then a slightly cheaper or banded model for a number of sites would have been helpful; however, I think it's good value. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PC Paris C. Senior Contracts Administrator Facilities Services ### "Highly Recommend Expansive" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 24, 2026 Overall my experience has been fantastic. The quoting process is lovely and simple with the the AI function. I would definitely recommend. Pros It is clear and very user friendly. I like the layout and the AI functions are brilliant. The layout is nice and easy on the eye. Cons The functions of the due dates being end of the month when doing a schedule for maintenance. The dates end up being a couple of days out which then reflects on our SLA attendance stats. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LB Louise B. propery admin Transportation/Trucking/Railroad ### "Expansive review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2026 We have had a mostly positive experience using this facilities management portal. The system has made tracking maintenance and managing our daily requests much smoother. While we encountered a few technical glitches early on, the support team resolved them quickly and efficiently. It is a reliable tool for our operations. Pros The expansive portal makes managing our building needs very simple. Logging a new job takes just a few clicks, and the real-time status updates keep our whole team informed. The reporting tools also help us track past repairs with ease. Cons While the system is reliable overall and the support team resolved the issues quickly, those initial software bugs disrupted the daily workflow and caused temporary delays when trying to manage requests. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AH Alanna H. New Openings and acquisitions FM Health, Wellness and Fitness ### "Expansive Takeover " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 27, 2026 Moving over to this CAFM system has made it a lot easier to track and manage contractors. Easy to place call-outs and have an oversight of cost. Pros User friendly - easy to navigate with bright colours and clear descriptions. I would say it's great value for money. Cons The analytical platform has a lot of great information but its confusing to navigate. Being able to pull information can be confusing. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MS Molly S. Property Compliance Coordinator Transportation/Trucking/Railroad ### "Great CAFM System with Continuous Enhancements" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 27, 2026 Overall, our experience with Expansive has been very positive. It has helped streamline our maintenance and compliance processes, improved visibility through reporting, and continues to evolve with regular enhancements. While there are areas that could be refined, the flexibility of the system and the responsiveness of the support team make it a valuable solution for managing facilities and maintenance operations. Pros Expansive is a flexible and configurable CAFM system that works well for managing reactive and planned maintenance, assets and compliance. The reporting tools provide valuable insights through custom dashboards, and the platform is easy to navigate for both office staff and engineers. Customer support is responsive and open to feedback, with a willingness to develop enhancements where needed. Overall, it offers good value for money by bringing maintenance management, contractor management and reporting together in one system. Cons Some areas of the system still require refinement, particularly around workflow flexibility and reporting. Certain processes involve more steps than necessary, (specific to client). While the system is highly configurable, some changes require vendor input rather than being administrator configurable. Alternatives considered [Planon](https://www.capterra.com/p/70410/Planon/) [Tabs CAFM](https://www.capterra.com/p/103153/CAFM/) Reasons for choosing Expansive Felt best suited to us at the time of purchase, and we liked the idea of the system progressing using user feedback to grow. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. OT Oliver T. Facilities Help Desk Manager Veterinary ### "A Collaborative and Supportive service " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 24, 2026 My overall experience with Expansive is very positive. The organisation provides me with the tools, support, and opportunities needed to successfully manage a busy Facilities Helpdesk function. Through my role, I continue to develop my skills in facilities management, customer service, stakeholder engagement, contractor coordination, and service delivery. The collaborative working enables me to improve processes, resolve issues efficiently, and deliver a high standard of service to internal customers. My experience with Expansive continues to contribute significantly to my professional development and strengthens my ability to manage facilities operations in a fast-paced environment. Pros What I like most about Expansive is the supportive and collaborative work environment. The team is professional, approachable, and always willing to help, which makes it easy to work effectively and deliver results. Cons At times, processes and communication between departments could be improved to increase efficiency and reduce delays. However, overall my experience with Expansive was positive and rewarding. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 29, 2026 Oliver, thanks for sharing your experience with expansive. It's great to hear that the collaborative approach has had such a positive impact, and that you've found the support, tools, and guidance have helped you deliver a busy facilities helpdesk function with confidence. We're also grateful for your feedback around communication and internal processes. As we continue to grow, we're always looking for ways to improve how we work together to provide an even better experience for our customers. Thanks again for taking the time to leave a review. We're delighted to be supporting your professional development and look forward to continuing to work with you. AH Alex H. CAFM Compliance Manager Leisure, Travel & Tourism ### "Expansive User review " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 24, 2026 I enjoy using the system, it is easy to navigate and the workflow is simple to understand. When training both suppliers and internal users it is easy to show how to use the system, how to request and follow through a work order, how to manage their internal and external maintenance etc. Pros The customer support is always great - i feel over the past year this has really improved. Whenever we raise a query you guys are usually quick to respond. The system is easy to use as the interface is laid out clearly and in a simple manner. Cons The one thing i would say that needs improvement is the small bugs that appear. As we use this system so much there are bugs that appear fairly often. Just jobs being in the wrong state or something not releasing correctly - however with the support given the turnaround on these is usually very quick. Switched from [Access Maintain Evo](https://www.capterra.com/p/10032723/Access-Maintain-Evo/) We needed our CAFM system to do more - manage PPM's better, manage assets etc Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 29, 2026 It's brilliant to hear how your experience with expansive has developed over the past year, Alex. We're really pleased our support team has made such a positive impression, and that the platform has been straightforward to use and easy to introduce to both internal teams and suppliers. That's exactly how FM software should feel. We also appreciate your honest feedback. Your team makes extensive use of the platform every day, and as expansive continues to evolve with regular updates and new functionality, there will occasionally be issues that only become apparent in real-world use. Resolving those quickly is something we take seriously, so it's great to hear you've had positive experiences with our support team whenever you've needed us. Thanks again for your review and for choosing expansive. We really appreciate your continued support and the feedback you share as we continue to develop the platform. Gemma L. Facilities manger Education Management ### "Expensive support grandir uks Facilities team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 25, 2026 my experience with Expansive has been brilliant from going from working in spreadsheet paper based emails to having everything now on expensive everything being factual everything having some accountability for it being completed or having the correct status is really useful especially with the portfolio of our eyes it can become quite tedious when you scrolling through emails or scrolling through spreadsheets so I have any all the a few clicks is brilliant I know that the nurseries are have really welcomed Expansive through them now having the visibility of Site to see again having the ability to raise work orders it’s helped with our emergency work order process so now the Nurseries can log things directly to the contractor they click it’s an emergency work order which Avoids the triad element so yeah it’s really really beneficial to grandir having expensive Pros The flexibility to assign or hold a work order and to see upcoming work orders and also to be able to feel like I have some control over what is going on within my properties and I’m in the no with any issues that they have. I also like that we have frequent meetings with \[sensitive content hidden\] our account manager and he shows us the new upcoming features gives us a lowdown of how we can use it. He knows what we use on our system and he knows what feature is going to best support us can so he can influence our usage. As I mentioned previously the use of being able to book work orders together to put through as an FJR is very good to have the payment only option for the Facilities job requests this gives us a ability to book orders and set as a day rate rather than a callout charge which One supports our budget management and also gets the best value for money and time use for the operative and the Nurseries. Expensive is really easy to use when you know how to so to start with It looks very daunting but if you break it down into bite-size chunks and you do your nonnegotiable first as to what your key aspects of using expensive was For and then you start building on that you start to find a rhythm and you start to find that every process of everything that you build into Expansive is quite similar in the process of building it for example adding contractors onto the portfolio and the database is really simple. You can add the email address and you can send them the welcome link they can go through it. We always direct the contractors once they’ve added that their profile that they check out the Help section and they watch a few videos just to get a feel for how to use expensive that’s a really welcome feature that’s on expensive that you’ve got training at a couple of clicks of a button again Everybody within Expansive is very supportive. If we need to raise a ticket we will raise a ticket and someone will come back to us on it. The nurseries are very happy with expensive and yeah overall it’s been a great experience so far. Cons Within our set up we have an F J R procedure and a project procedure which is a little bit of a work around that element needs some extra work as it is very time-consuming linking all the work orders to One F J R payment type and also creating application applications for Projects And them being a lot of applications that need to be created and a lot of steps that need to be followed another thing would be when we create a work order following attendance from a job the subject type at the top sites follow on work order automatically it doesn’t give you that prompt to change it so when I’m reviewing quotes I have a lot of Follow on Work order request which then I need to then dig into the main work order whereas if it prompt you to change that when you create the work order linked then that would be a lot better and very time efficient Alternatives considered [Joblogic](https://www.capterra.com/p/134632/JobLogic/) [Cleverly](https://www.capterra.com/p/10005701/Cleverly/) [QFM](https://www.capterra.com/p/85992/QFM/) [BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/) Reasons for choosing Expansive Expensive was more for the client rather than the contractor which is what we liked this give us the ability to own our own Kath system but also to customise it with features that we needed that isn’t just the case of one size fits all Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 27, 2026 Thanks for taking the time to leave such a comprehensive review, Gemma. It's fantastic to hear how expansive has helped your team move away from spreadsheets and email to a more connected way of managing work. Having better visibility, clearer accountability and the flexibility to adapt the platform to the way your organisation works is exactly what we set out to achieve. We're especially pleased to hear our Customer Success Lead has been such a positive part of your experience. Building a good partnership with our customers is just as important to us as developing the platform, so it's great to know the regular reviews and guidance have been valuable. Thank you as well for your suggestions around project workflows and follow-on work orders. Feedback from people using the platform every day helps us identify where small changes can make a real difference, and we'll be sure to share your comments with the product team. 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