Paldesk

Paldesk


5 / 5
6 reviews

Who Uses This Software?

Our target market are small businesses that deal with selling a product or service online.


Average Ratings

6 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $16.00/month/user
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Paldesk
  • www.paldesk.com/
  • Founded 2014
  • United States

About Paldesk

Paldesk is a powerful live chat and helpdesk software that helps businesses offer superior customer service to visitors through multiple channels. The most popular ones include Webchat, Mobile Applications (SDK), Email, Facebook, Twitter, Viber. Built on top of a robust customer helpdesk and ticketing software, Paldesk integrates with your most popular customer communication channels.


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Paldesk Features

  • Canned Responses
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking
  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

Paldesk Reviews Recently Reviewed!


Capterra loader

Exquisite :)

Sep 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to get how it works, super user friendly and extremely useful :)

Integrates with an e-mail, facebook and twitter accounts fast and easy, squeezing all communication channels at one.

Customization is simple and smart team option to assign contacts to the ideal agent works proces to be very efficient.

Cons: Because of the my job requirements, it would be great (for me) if there were some extra features developed regarding an e-mail handling procedures...

Overall: Saves a time. Increases efficiency of multi-conversation coordination and resovement. Fastens reactions to customers requests and their resovement at that matter.

Eliminates possibility to forget about postponed conversations, and lists all the client wishes/requests on same spot, improving costumer care - since it takes a click to review them no matter of time or channel they were sent trough!

Vendor Response

by Paldesk on September 25, 2018

Thank you so much for your kind words and valuable feedback.

Great product

Sep 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love the powerful and simple to use features that Paldesk provides to our booking platform!

Cons: I am missing visitor recording on the website and give them proactive support.

Overall: Overall Paldesk is a great product with great features. It gives us everything that we need to have efficient communication with our clients.

Vendor Response

by Paldesk on September 21, 2018

Thank you so much for your kind words and valuable feedback.

Capterra loader

Paldesk live chat

Oct 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, one dashboard for all channel (website, Facebook, email, ...) Mobile app, Integrations,

Cons: In free versions are Facebook, e-mail and the web, but not Twitter

Overall: with Paldesk we can convert customers and improve customer service

Capterra loader

Great Omnichannel Chat!

Sep 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simplicity and Pal brand is great thing! :)

Cons: Maybe more features like video recording

Overall: I have better communications with my customers :)

Easy to implement and use

Sep 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Chat looks really good on a website, and response time is great. Integration of different channels is great too.

Cons: Support is good but I think they can improve in that segment.

Overall: I am working alone so its good when you have several clients to manage from one place. Social media channels in one place... that is great

Paldesk experience

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Is great how it connects everything just in one place. Is very helpful, specially for a small company like mine.

Cons: Hum.. I think it would be even better if they could add as much channels as possible. Like Whatsap, viber

Overall: I already managed to use it with different clients and had a good experience!