--- title: "SocialClimb Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SocialClimb Software - reviews, pricing plans, popular comparisons to other Review Management products and more." source_url: "https://www.capterra.com/p/178279/SocialClimb/" page_type: "product" language: "en" --- # SocialClimb Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SocialClimb ## What is SocialClimb? SocialClimb is a healthcare marketing platform designed to enhance the efforts of all healthcare organizations. As practices of all sizes work to improve their online reputation and create valuable connections with potential patients, SocialClimb provides a one-stop solution. Our HIPAA-compliant data and comprehensive platform allows customers to create targeted marketing campaigns and measure the results all in one place. ## What is SocialClimb used for? [Review Management](https://www.capterra.com/review-management-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/)[Marketing Analytics](https://www.capterra.com/marketing-analytics-software/) Top alternative Featured Overall rating Based on 67 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Starting price $400 Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SocialClimb?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://socialclimb.com/&name=SocialClimb) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SocialClimb 4.8 (67) VS. [4.7 (255)](https://www.capterra.com/p/149054/Brand24/reviews/) Starting Price $400 Per Month Starting Price $199 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (67) Ease Of Use 4.7 (535) Value For Money 4.6 (57) Value For Money 4.5 (489) Customer Service 4.8 (59) Customer Service 4.8 (510) ## SocialClimb alternatives [4.0 (82)](https://www.capterra.com/p/207701/Hibu/reviews/) Starting price $449.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 72% of reviewers rated it above 4 stars [4.6 (6,079)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Thryv](https://www.capterra.com/p/156926/Thryv/) [4.2 (535)](https://www.capterra.com/p/156926/Thryv/reviews/) Starting price $85.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars ## FAQs about SocialClimb Overview ### What problems does SocialClimb solve? SocialClimb solves low review volume, scattered reputation management, and limited patient feedback visibility by automating review requests, centralizing responses across locations, and surfacing survey insights and reports. Healthcare practices, marketers, administrators, and multi-location provider teams use it to improve SEO, monitor patient experience, and reduce manual follow-up work. Answer based on 48 reviews Overview ### Which roles and teams benefit most from SocialClimb? SocialClimb is most used by healthcare executives, marketing teams, and practice administrators who need to grow patient volume and strengthen online reputation. Operations staff use it to streamline review generation and communication workflows, while physicians and clinic teams benefit from better patient engagement, visibility, and performance insights across locations. Answer based on 67 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is SocialClimb built for? SocialClimb is built for small healthcare organizations, with 58% of reviewers from small businesses and 43% from hospital and health care. It also serves midsize businesses at 39%, with strong adoption in health, wellness and fitness and medical practice, each representing 21% of reviewers. Answer based on 67 reviews Features and Usability ### What are the key features of SocialClimb? SocialClimb includes core reputation management features like review generation, review monitoring, response management, and alerts/notifications across Google, Facebook, and other sites. Differentiating features include private patient feedback routing, multi-location dashboards, patient messaging by SMS, survey tools, and reporting/analytics that track reviews, provider performance, and revenue. Answer based on 35 reviews Integrations ### Which third-party tools and platforms does SocialClimb integrate with? SocialClimb integrates with Meta for Business, Google My Business Review Manager, Google Business Review Link Generator, Yelp Guest Manager, and athenaOne. These integrations cover social advertising, Google review management, Yelp review workflows, and healthcare practice systems, giving SocialClimb connections across marketing and patient engagement tools. Answer based on 8 reviews Getting Started and Support ### What training and onboarding options does SocialClimb offer? SocialClimb provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided setup, webinars cover group learning, and documentation and videos offer self-paced reference material for reviewing features and steps as needed. Getting Started and Support ### What customer support options does SocialClimb offer, and how do users rate the experience? SocialClimb offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as helpful, personable, and prompt, especially during setup and ongoing adjustments. Some mention slower responses to open tickets, occasional difficulty getting strategic guidance, and a few usability or integration issues that require support assistance. Answer based on 30 reviews Features and Usability ### How well does SocialClimb manage online reviews? SocialClimb centralizes review requests, monitoring, and responses in one dashboard, making reputation management easier for many teams. Healthcare practices and multi-location businesses often value the alerts, reporting, and Google profile tools, though some users mention setup complexity, missing review details, limited custom responses, and occasional platform gaps. Answer based on 29 reviews Features and Usability ### How does SocialClimb help with patient reviews? SocialClimb increases patient review collection through automated outreach, mobile-friendly requests, and visibility across locations and providers. Medical practices often use it to guide satisfied patients toward Google and social channels while catching negative feedback early, though some teams note occasional patient-matching issues, session timeouts, and added cost for larger physician groups. Answer based on 27 reviews ## Features AI summary Based on 2,178 Review Management reviews Capterra data shows that buyers of review management software rank the following features as their top priorities: - **Review Request** (**56%** of reviewers rated this feature as critical) - **Feedback Management** (**48%**) - **Review Monitoring** (**47%**) SocialClimb supports all three of the features reviewers rate most highly: **Review Request**, **Feedback Management**, and **Review Monitoring**. Together, these capabilities help businesses collect more customer reviews, track and respond to feedback in one place, and stay informed about new reviews as they come in, allowing teams to protect brand reputation and improve the customer experience. Review Request 4.5 (15) 86.67% of 15 reviewers that rated this feature as important or highly important Allows businesses to request reviews from their customers Feedback Management 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Surveys & Feedback 4.7 (17) 41.18% of 17 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Negative Feedback Management 4.1 (12) 66.67% of 12 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Customer Experience Management 5.0 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Review Monitoring 4.8 (35) 57.14% of 35 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews SocialClimb 64 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Business Rules Management: Define and maintain business rules that determine workflow capabilities and criteria - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Tracking: Track the performance of marketing campaigns across multiple channels. - Chat/Messaging: Communicate using direct chat or messages within the system - Commenting/Notes: Leave comments and notes on documents for others to view - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Discovery: Discover and connect variety of data sources to the application for analysis - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Email Reminders: Reminders sent via email - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - For Healthcare: Software designed for the healthcare industry - Keyword Tracking: Track and monitor a specific set of keywords - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Campaigns: Allows for businesses to run a variety of different campaigns across different channels - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Natural Language Processing: Process and analyze human language in text or audio form - Negative Feedback Management: Identify, track, and respond to negative feedback - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Badge Management: Allows businesses to manage badges from review websites. - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - Review Sharing: Share internal and external reviews on social media platforms - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Promotion: Market event via social media tools - Social Sharing: Allows businesses to share their videos on social media. - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.6 (67) 4.6 Based on 67 reviews ## Pricing Value for money 4.6 (57) Basic $400.00 Per Month Value for money 4.6 (57) 4.6 Based on 57 reviews ## Integrations [ Meta for Business](https://www.capterra.com/p/213257/Facebook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (59) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (59) 4.8 Based on 59 reviews ## User reviews Overall rating 4.8 Based on 67 reviews Filter by rating 5(55) 4(10) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent KF Krys F. Injections Coordinator Medical Practice ### "my review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 2, 2024 Pros Easy to use and manage. The uploading is fast and simple. Cons the welcome screen should be more simplified Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 1, 2024 Thank you so much for your review, Krys! We're happy to hear you've had a positive experience with SocialClimb, and grateful for the chance to learn how we can better serve you. Feedback like yours motivates us to continually enhance the SocialClimb platform. Stay tuned for updates! Thank you again for your support. DB Denise B. Operations Manager Health, Wellness and Fitness ### "Works as expected" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 1, 2024 They are always available to help when needed Pros Easy distribution of review requests to patients Cons Some of the reports do not make sense mostly Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 7, 2024 Thank you for your review, Denise! The SocialClimb team is passionate about simplifying healthcare marketing processes. As we work to continuously strengthen our platform, we appreciate your feedback and support. We look forward to the opportunity to continually serve you! SK Steven K. Administrative Intern Hospital & Health Care ### "Great Review Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 1, 2024 Pros SocialClimb helps us manage our reviews across all of our locations and physicians. Since implementing SocilaClimb our number of reviews have skyrocketed. Cons It would be great to see the implementation of AI to provide automated and custom responses to reviews. SocialClimb can automatically send responses but they are not customized per review. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 7, 2024 Thank you for your review, Steven! We are honored to be a part of your success, and look forward to continually cheering you on. SocialClimb is consistently looking for ways to amplify our services, and we appreciate your thoughtful feedback. Stay tuned for updates! Thank you for your support and for being part of our community. SE Sydney E. Marketing Coordinator Hospital & Health Care ### "SocialClimb Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 30, 2024 Pros I like that socialclimb is giving us real time data and notifications about our patients experiences. It is able to easily pull reports and pull different data points. Customer Service \[sensitive content hidden\] are amazing! They get back to you same day and are always very helpful. Cons I have worked in SocialClimb for a little over 2 years and use it daily. They have navigation set up nicely, but I am always having little issues getting exactly what I need. However, this is most likely user error as customer service is able to help the majority of the time. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 7, 2024 Thank you for your review, Sydney! We're so happy to hear that SocialClimb has provided valuable patient insights. Our team is passionate about simplifying our customers' workloads, and we're grateful for the opportunity to serve you. As we work to enhance our platform, please don't hesitate to reach out with more suggestions. Thank you for your support! JW Jeremy W. Customer Success Insurance ### "SocialClimb is Great!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 29, 2024 It has been great and I am excited to see the outcome Pros Using it to launch a postcard campaign!! Cons When it signs me out if I leave the tab for an hour while working on something Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 7, 2024 Thank you for your kind review, Jeremy! We're grateful for the opportunity to serve you, and look forward to your postcard campaign's success. Your feedback is valuable as we continuously work to improve our platform. Thank you for your suggestion and support! AW Ashley W. Director of Growth and Development Medical Practice ### "GREAT Reputation Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 29, 2024 Pros SocialClimb has significantly increased our reputation on Google, it has helped spread awareness of our brand and it has helped internally with our surveys being able to show opportunities for improvement Cons I love the postcard marketing platform, but the price is out of reach for my doctors. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 7, 2024 Thank you for your review, Ashley! Congratulations on your success with our reputation management tool! We're honored to support you, and look forward to collaborating with you in new ways. Your feedback is appreciated as we look for ways to enhance our services. Thank you for your support! JF Jessica F. Director Marketing and Foundation Health, Wellness and Fitness ### "SocialClimb, Perfect Match of Technology and Healthcare" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 29, 2024 From the beginning I felt like I had a partner who was equally invested in my goals. They have followed through on everything they promised and are always open to listening to new ideas from a marketer using the product. The software is exactly what I was looking for and then some. I cant' wait to see what new features they come up with next. Pros While there are a number of things I like about SocialClimb, my favorite probably is the fact that in I can track patients and revenue generation in one platform that is 100% HIPPA compliant. Cons Truthfully, the process has been so smooth and well supported by the SocialClimb team. I suppose the thing I like the least is the credit tiers for the predictive analysis part. I wish it was easier to add credits and in amounts that better accommodated our needs. Alternatives considered [RepuGen](https://www.capterra.com/p/153890/RepuGen/) Reasons for choosing SocialClimb One, the sales team appealed to my needs and listened to what I had to say. I talked with someone knowledgeable about the product and SocialClimb had more to offer (additional services) outside of just reputation management. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 30, 2024 Hi Jessica, thank you for taking the time to leave us such a kind and thoughtful review! We're so happy to hear that you've had a positive experience with SocialClimb, and your feedback is appreciated as we work to enhance our platform. We look forward to continually serving you as you achieve your marketing goals. Thank you for being part of the SocialClimb community! TW Tara W. Imaging Operations and Sales Manager Medical Practice ### "Everything I need in one place! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 29, 2024 Pretty seamless. It makes receiving and replying to reviews easy! Pros Takes the work out of requesting feedback, and it gives me a chance to quickly and concisely respond to every client review. We have a number of reply options to choose from and can modify them as needed. Cons Originally we got notifications from both Google and Social Climb for each review that came in. It would have been nice if an explanation on how to turn off the Google notifications for Social Climb reviews had been incorporated in the introduction to the service. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 7, 2024 Thank you for your review, Tara! We're so glad to hear that our platform has simplified your workload. We also appreciate your feedback as we work to enhance our services. Thank you for being part of our community. LS Lori S. Digital Marketing Specialist Hospital & Health Care ### "So happy I used them twice!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 29, 2024 I used social Climb at my last practice. I was on the implementation team and loved working with \[sensitive content hidden\]. Imagine my surprise when I switched healthcare systems and found that my new company also uses SocialClimb. I love the intuitiveness of the product. I like that everything is in once place. I find some module tricky to use but with the help of my manager, I'm always able to get what I need. Pros I love the ease of sending review requests, both automated and manual. I like that the reviews are all visible in once place and the reporting is easy for the physicians and ACPs to understand. Cons I find the process of adding providers a little tricky Alternatives considered [rater8](https://www.capterra.com/p/177794/rater8/) Reasons for choosing SocialClimb Ease of use, responsiveness of the team when we have questions, and reporting. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 7, 2024 Thank you for your review, Lori! We're so grateful for the opportunity to work with you again, and glad to hear that SocialClimb is supporting your needs. As we work to enhance our platform, feedback like yours is incredibly valuable. Thank you for your support and for being part of our community! MS Molly S. Marketing Director Hospital & Health Care ### "Perfect Tool for managing Digital Marketing & Reputation Management " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 28, 2024 Pros Social Climb's team has been very personable and easy to work with from the beginning. The initial set up was a breeze and making changes and adjustments along the way has been simple with the help of our account manager. We have recently implemented more features available within the platform and look forward to using the data produced by Social Climb to better monitor our marketing efforts. Cons I came into the process after the decision had been made to purchase the services. So I did not have an opportunity to see all the different aspects available to us. But this was an internal issue, not a complaint with Social Climb. I have no complaints with the Social Climb team. Switched from [RepuGen](https://www.capterra.com/p/153890/RepuGen/) Social Climb was able to automate the review request process by interfacing with our EMR. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 7, 2024 Thank you so much for your kind review, Molly! We're honored to support your digital marketing efforts, and grateful to hear that you've had a positive experience. We look forward to continually cheering you on! Thank you for being part of our community. 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