SocialClimb

SocialClimb


5 / 5
11 reviews

Who Uses This Software?

We service medical practice, groups, and hospital networks of all sizes. Doctors, other medical professionals, and practices must manage and grow their reputations to compete for savvy patients.


Average Ratings

11 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $100.00/month/user
  • Pricing Details
    $100 per month per physician
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Business Hours

Vendor Details

  • SocialClimb
  • socialclimb.com/
  • Founded 2015
  • United States

About SocialClimb

Local Search is the key to organic medical practices growth. Local Search on mobile devices is won or lost on your Google My Business pages. Improving your online reputation the right way enables practice growth. The SocialClimb's service enables your practice to dominate local search and grow via real and powerful patient reviews. Our completely automated EMR integrated service gets results in weeks while decreasing demands on your staff.


SocialClimb Features

  • Campaign Management
  • Customer Review Platform
  • Gamification
  • Response Management
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring
  • Appointment Scheduling
  • Care Planning
  • Collaboration
  • Messaging
  • Mobile Access
  • Patient Education
  • Patient Portal
  • Personal Health Record
  • Progress Tracking
  • Self Management

SocialClimb Reviews Recently Reviewed!


REAL results and outstanding customer support

Mar 12, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Frequent updates to the software keep it on the cutting edge of digital reputation management. The support and development teams are very open to customer feedback, and they have consistently gone above and beyond to implement new features I've requested.

Cons: There's definitely a feeling that the platform is still in development. I actually like that, but it may not be for everyone. All the features work, but some of them could work more smoothly. The nice thing, though, is that the dev team is constantly improving the UI.

Overall: I am typically skeptical of software solutions that promise amazing results during their sales pitch. My feelings toward SocialClimb were no exception. But from day one, SocialClimb has met and exceeded the expectations created by their optimistic sales pitch. I have been blown away by the volume and quality of patient feedback SocialClimb has helped us collect. Our review counts and star ratings across multiple platforms have skyrocketed since we started using SocialClimb, helping our practice race past our competition in the realm of online reviews. And on top of an excellent product, SocialClimb's customer support team is second to none. They always reply to my requests and questions with prompt, detailed responses. They honestly feel like business partners rather than just another vendor.

Generates lots of quality reviews for medical practice

Mar 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Integration with existing back-office systems was very easy. Accurately handled data from existing legacy system. Also, very flexible. Social Climb team are able to make changes and adjustments at a moment's notice. Texts and photos were sent to patients accurately and at the right time. This was important as we're a large practice with many providers. The patient feedback has had a huge impact on our practice. Our physicians and staff look forward to seeing what patients write about us online and the positive feedback has "raised the bar"....motivating our team to "wow" our customers.

Cons: Because it's relatively new, some of the advanced features I would have liked were not immediately available. However, the Social Climb team has worked hard to update the product and add new functionality.

Overall: Before Social Climb, our practice generated very few online reviews. With Social Climb, were able to steer patients to Google and social media sites to leave online reviews. After implementation, number of reviews skyrocketed and continue to climb. And the system provides a way to do service recovery when bad reviews are given.

Innovative and ever-evolving solutions for reveiws and patient centered data.

Mar 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's constant evolution and growth as a platform. Additionally, it's ease of use and integration into both our software (website/GMB) and our strategy is turn-key.

Cons: Candidly, very little not like. If I had any feedback, it'd improved reporting capability, which is good now, but could always improve.

Overall: Excellent customer service combined innovate product evolution make them an ideal partner for us.

Improve Your Online Reputation with SocialClimb

Mar 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like how the software is set up to capture user reviews form their cell phones. It is easily implemented into the day to day of your business with little to no disruption and effective at capturing reviews to help improve your online reputation from real customers.

Cons: There were no obvious drawbacks to using this software.

Overall: Before SocialClimb, we struggled to capture reviews from satisfied patients. Now, we have hundreds of reviews across our online channels, from Facebook to Google Business, and are one of the most highly rated orthopedic practices in the country.

Social media acceleration!

Mar 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Socialclimb has been a game changer for our orthopedic practice. The service is quick and easy to use for our patients and gives them the opportunity to provide us with private messaging as well as post publicly. Their user interface is wonderful for our Patient Advocate to respond timely to positive and negative feedback.

Cons: They have a little more development to do for analytics but overall, we are very happy!

Passively Grow your Google presence.

Apr 03, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Very straight forward set up. Easy to use, simple to enable/disable users. Analytics are straight forward and customizing the messages are simple as well. Great support.

Cons: Getting to the users registered with your account is a bit wonky, but once you figure it out, it is a breeze.

Overall: Overall, we use it on a daily basis and it really has helped passively nudge our customers to write reviews for us on multiple platforms (Google, Facebook).

Great Product and Easy to Use!

Mar 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This is a seamless way to automate the collection and posting of reviews and 97% of the reviews our business receives are 4 or 5 star reviews

Cons: It can get costly with a large group of doctors, but the per physician cost still provides good value for the amount paid

Overall: Fantastic! Support team is great. Easy to get set up and get going.

Capterra loader

The best social media management tool out there!

Oct 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It works, is inexpensive and so many other benefits.

Cons: No issues. Satisfied in every area. Look forward to what they come up with in the future.

Overall: This software has transformed our social media reputations and increased our search engine optimization.

Great Service

Mar 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros:

The reporting is easy to use and informative.

Cons: It took a little dialing to get the emailed reports just right.

Overall: SocialClimb has helped us improve our social presence a great deal.

two thumbs up for SocialClimb

Mar 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It does a great job at getting positive feedback out on social media while at the same time steers negative reviews back to you privately so that you can either contact the customer and try to resolve their issues or not have it go public

Cons: no real issues with the system, it did exactly what they told us it would do

Overall: these guys really held our hand during the build and implementation and return messages quickly and continue to help us maximize the product in a way that works best for us.

Easy Way to Improve Practice Reputation

Mar 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: SocialClimb has made it easy to bridge the perception gap that existed with prospective patients. We've dramatically improved our online reputation without too much effort or time on our part.

Cons: There are some nuances to learn that were initially a little frustrating/not intuitive but once you know those details the software is really easy to use.

Overall: Very positive experience. An easy-to-use platform that has delivered tremendous results for us and a helpful, smart support team.