# SocialClimb Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SocialClimb the right Review Management solution for you? Explore 67 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178279/SocialClimb/reviews --- SocialClimb 4.8 (67) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SocialClimb Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews JG Jonathan G Business AnalystUtilities, 51 - 200 employeesUsed the software for: More than 2 years. “Helps us internalize our 5 star techs and externalize our marketing with our number of current 5 star reviews from happy and well served customers.“ August 30, 2022 LS Lori S Digital Marketing SpecialistHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “I find the process of adding providers a little tricky“ April 29, 2024 JF Jessica F Director Marketing and FoundationHealth, Wellness and Fitness, 501 - 1,000 employeesUsed the software for: 6-12 months. “I cant' wait to see what new features they come up with next.“ April 29, 2024 KO Kaylin O business development liaisonHospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months. “Not being able to respond to social climb reviews, and infrequent reviews on platforms other than google“ April 17, 2024 AK Abby K HR AssistantMedical Practice, 51 - 200 employeesUsed the software for: 1-2 years. “You are able to navigate freely and have a clear workflow so if you click something you know what your clicking.“ April 23, 2024 DB Denise B Operations ManagerHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: 1-2 years. “Some of the reports do not make sense mostly“ May 1, 2024 JF Jessica F Director Marketing and FoundationHealth, Wellness and Fitness, 501 - 1,000 employeesUsed the software for: 6-12 months. “From the beginning I felt like I had a partner who was equally invested in my goals.“ April 29, 2024 AK Abby K HR AssistantMedical Practice, 51 - 200 employeesUsed the software for: 1-2 years. “There are many times that I have issues finding the correct patient to attach their review to.“ April 23, 2024 ## Showing most helpful reviews Showing 1-25 of 67 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jessica S. Director of Operations Hospital & Health Care Used the software for: 2+ years ### "Social Climb has been a great asset to our practice" September 19, 2022 5.0 Great customer support and easy to use! Pros Social Climb is easy to use and manage for our administration team. Our physicians love that the reviews and feedback has helped with our SEO and practice growth. Cons No major dislikes. Always love to see more features added! Alternatives considered [rater8](https://www.capterra.com/p/177794/rater8/) Reason for choosing SocialClimb OrthoForum recommended, cost and ease of implementation and integration Review Source Response from SocialClimb September 20, 2022 Thank you for your review! We are so glad your experience has been great! LS Lori S. Digital Marketing Specialist Hospital & Health Care Used the software for: 2+ years ### "So happy I used them twice!" April 29, 2024 4.0 I used social Climb at my last practice. I was on the implementation team and loved working with \[sensitive content hidden\]. Imagine my surprise when I switched healthcare systems and found that my new company also uses SocialClimb. I love the intuitiveness of the product. I like that everything is in once place. I find some module tricky to use but with the help of my manager, I'm always able to get what I need. Pros I love the ease of sending review requests, both automated and manual. I like that the reviews are all visible in once place and the reporting is easy for the physicians and ACPs to understand. Cons I find the process of adding providers a little tricky Alternatives considered [rater8](https://www.capterra.com/p/177794/rater8/) Reason for choosing SocialClimb Ease of use, responsiveness of the team when we have questions, and reporting. Review Source Response from SocialClimb May 7, 2024 Thank you for your review, Lori! We're so grateful for the opportunity to work with you again, and glad to hear that SocialClimb is supporting your needs. As we work to enhance our platform, feedback like yours is incredibly valuable. Thank you for your support and for being part of our community! sM shelby M. Patient Coordinator and Political Liasion Hospital & Health Care Used the software for: 6-12 months ### "Great Reputation Management! " September 7, 2022 3.0 Pros Easy user features, great customer service Cons Inserting new patients could be difficult. There weren't' easy input options. Review Source Response from SocialClimb September 9, 2022 Thank you for your review! We are so glad you have enjoyed our features and customer service! Please reach out to us to discuss any issues you may have, including problems with patient input. JF Jessica F. Director Marketing and Foundation Health, Wellness and Fitness Used the software for: 6-12 months ### "SocialClimb, Perfect Match of Technology and Healthcare" April 29, 2024 5.0 From the beginning I felt like I had a partner who was equally invested in my goals. They have followed through on everything they promised and are always open to listening to new ideas from a marketer using the product. The software is exactly what I was looking for and then some. I cant' wait to see what new features they come up with next. Pros While there are a number of things I like about SocialClimb, my favorite probably is the fact that in I can track patients and revenue generation in one platform that is 100% HIPPA compliant. Cons Truthfully, the process has been so smooth and well supported by the SocialClimb team. I suppose the thing I like the least is the credit tiers for the predictive analysis part. I wish it was easier to add credits and in amounts that better accommodated our needs. Alternatives considered [RepuGen](https://www.capterra.com/p/153890/RepuGen/) Reason for choosing SocialClimb One, the sales team appealed to my needs and listened to what I had to say. I talked with someone knowledgeable about the product and SocialClimb had more to offer (additional services) outside of just reputation management. Review Source Response from SocialClimb April 30, 2024 Hi Jessica, thank you for taking the time to leave us such a kind and thoughtful review! We're so happy to hear that you've had a positive experience with SocialClimb, and your feedback is appreciated as we work to enhance our platform. We look forward to continually serving you as you achieve your marketing goals. Thank you for being part of the SocialClimb community! MS Molly S. Marketing Director Hospital & Health Care Used the software for: 6-12 months ### "Perfect Tool for managing Digital Marketing & Reputation Management " April 28, 2024 5.0 Pros Social Climb's team has been very personable and easy to work with from the beginning. The initial set up was a breeze and making changes and adjustments along the way has been simple with the help of our account manager. We have recently implemented more features available within the platform and look forward to using the data produced by Social Climb to better monitor our marketing efforts. Cons I came into the process after the decision had been made to purchase the services. So I did not have an opportunity to see all the different aspects available to us. But this was an internal issue, not a complaint with Social Climb. I have no complaints with the Social Climb team. Switched from [RepuGen](https://www.capterra.com/p/153890/RepuGen/) Social Climb was able to automate the review request process by interfacing with our EMR. Review Source Response from SocialClimb May 7, 2024 Thank you so much for your kind review, Molly! We're honored to support your digital marketing efforts, and grateful to hear that you've had a positive experience. We look forward to continually cheering you on! Thank you for being part of our community. SM Sara M. Marketing Director Hospital & Health Care Used the software for: Less than 6 months ### "Community Hospital Review" April 25, 2024 5.0 Pros The ease of use for our users as well as the intuitive layout of the system. It's easy to know where to go to get information you need. Also the reporting proves to be very helpful in keeping admin up to date with little effort from those managing it. Cons The integration is hard to understand and follow for a typical user but our IT team is able to work with support to get through that aspect. There is the inability to respond to updated review so there is still a need for checking Google for reviews. Reason for choosing SocialClimb Cost and ease of use - we were having issues with rotating customer service reps which cost us a lot of time in updating each new person to our situation and needs. Follow through and updates did not happen like they should so Social Climb seemed to be a better solution. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) the cost was less and the user experience was better Review Source Response from SocialClimb May 7, 2024 Thank you for your review, Sara! We're grateful for the opportunity to support your efforts. As we work to amplify our platform and services, feedback like yours is incredibly valuable. Thank you for your support and for being part of our community. MA Monica A. Director of Marketing Medical Practice Used the software for: 2+ years ### "Tri-State Orthopaedics review" April 25, 2024 5.0 Pros The easy of collecting reviews from patients and responding to the reviews. Having all the review sites that a patient can give feedback plus the private reviews option is great for our internal use. Collecting surveys is also very helpful for accreditations process. Cons Not always easy to find how and where to make changes to our platform. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) SocialClimbs reporting platform was much better. Not worth the money spent for the number of reviews we were collecting. Review Source Response from SocialClimb May 7, 2024 Thank you for your review, Monica! We're happy to hear that SocialClimb has simplified your workload. Your recommendations are extremely valuable as we work to continually enhance our platform. Stay tuned for updates! Thank you for your support. KF Krys F. Injections Coordinator Medical Practice Used the software for: 2+ years ### "my review " May 2, 2024 4.0 Pros Easy to use and manage. The uploading is fast and simple. Cons the welcome screen should be more simplified Review Source Response from SocialClimb July 1, 2024 Thank you so much for your review, Krys! We're happy to hear you've had a positive experience with SocialClimb, and grateful for the chance to learn how we can better serve you. Feedback like yours motivates us to continually enhance the SocialClimb platform. Stay tuned for updates! Thank you again for your support. LL Lindsey L. Director of Marketing Health, Wellness and Fitness Used the software for: 1-2 years ### "SocialClimb has been a game changer for healthcare" April 26, 2024 5.0 They have always been quick to respond and helpful, explaining things until I understand, and meeting with me whenever I'd like. Even though the meetings are virtual, it seems like they are in person. Pros The ability to be able to reach out to patients to ask them to leave a Google review is a game-changer. Our patients were happy but not following through on leaving reviews. Now, our review numbers are climbing quickly, and everyone can see and read the experiences that they had at our business. Cons I would like to have automatic quarterly meetings set up so there is a chance to review how things are going. At this time, you have to request a meeting. Review Source Response from SocialClimb May 7, 2024 Thank you for your kind review, Lindsey! We're honored to support your marketing efforts. Congratulations your success with Google reviews! As we work to continually strengthen our services, feedback like yours is incredibly valuable. Our team is passionate about enhancing your experience, and we look forward to serving you. Thank you for your support! TW Tara W. Imaging Operations and Sales Manager Medical Practice Used the software for: 6-12 months ### "Everything I need in one place! " April 29, 2024 5.0 Pretty seamless. It makes receiving and replying to reviews easy! Pros Takes the work out of requesting feedback, and it gives me a chance to quickly and concisely respond to every client review. We have a number of reply options to choose from and can modify them as needed. Cons Originally we got notifications from both Google and Social Climb for each review that came in. It would have been nice if an explanation on how to turn off the Google notifications for Social Climb reviews had been incorporated in the introduction to the service. Review Source Response from SocialClimb May 7, 2024 Thank you for your review, Tara! We're so glad to hear that our platform has simplified your workload. We also appreciate your feedback as we work to enhance our services. Thank you for being part of our community. AK Abby K. HR Assistant Medical Practice Used the software for: 1-2 years ### "Review for social climb " April 23, 2024 5.0 Overall I would say my experience with social climb has been good! The fact that I couldn't rate the customer support because I have never needed them is a great sign. Pros I like the navigation aspect. You are able to navigate freely and have a clear workflow so if you click something you know what your clicking. Easy to use system in other words. Cons Attaching an individual to their review. There are many times that I have issues finding the correct patient to attach their review to. Normally the system gives you the people they sent invites to that day however it seems the system has some bugs to fix. Review Source Response from SocialClimb May 7, 2024 Thank you for your review, Abby! Feedback like yours allows us to continually enhance the SocialClimb platform. Stay tuned for updates. Thank you for your support and for being part of our community. LA Laurie A. Administrator Hospital & Health Care Used the software for: 2+ years ### "Love Socialclimb for our practice!" August 30, 2022 5.0 Our overall experience with Social Climb has been great. We have been using this product for over 2 years now. We love the ease of keeping up with all comments through Social Media on one platform. Pros This easy to use software is wonderful to keep on top of our Social Media Reviews. Cons I really do not have anything negative to say about Social Climb Reason for choosing SocialClimb Our Corporate office chose Social Climb for all of our offices. Review Source Response from SocialClimb September 10, 2022 Thank you for your review! We are so glad you have enjoyed our features. GS Greg S. Executive Administrator Medical Practice Used the software for: 6-12 months ### "Generates lots of quality reviews for medical practice" March 11, 2019 5.0 Before Social Climb, our practice generated very few online reviews. With Social Climb, were able to steer patients to Google and social media sites to leave online reviews. After implementation, number of reviews skyrocketed and continue to climb. And the system provides a way to do service recovery when bad reviews are given. Pros Integration with existing back-office systems was very easy. Accurately handled data from existing legacy system. Also, very flexible. Social Climb team are able to make changes and adjustments at a moment's notice. Texts and photos were sent to patients accurately and at the right time. This was important as we're a large practice with many providers. The patient feedback has had a huge impact on our practice. Our physicians and staff look forward to seeing what patients write about us online and the positive feedback has "raised the bar"....motivating our team to "wow" our customers. Cons Because it's relatively new, some of the advanced features I would have liked were not immediately available. However, the Social Climb team has worked hard to update the product and add new functionality. Review Source PP Paragi P. administrator Health, Wellness and Fitness Used the software for: 1-2 years ### "patient reviews " August 30, 2022 5.0 excellent !!! \[SENSITIVE CONTENT\] is very good and responsible Pros looks like it is working for patients for google reviews , which we were never been able to get reviews like this,. Cons in the beginning i had hard time to connect with them, the appraoch was not explained properly , we corrected few thing in soft ware , resolved the issue . Review Source Response from SocialClimb September 1, 2022 Thank you for your review! So glad we were able to resolve any issues and get you the results you wanted. JJ Jennifer J. Controller Construction Used the software for: 2+ years ### "Plumbers Reviews" September 15, 2022 5.0 Good Pros Allows us to to see what customers think about our installers Cons Hard to print and sort by installer. Source can be confusing or misleading. Review Source Response from SocialClimb September 16, 2022 Thank you for your review! SB Sara B. Marketing Consultant Health, Wellness and Fitness Used the software for: 6-12 months ### "Impactful Review Generation " September 19, 2022 5.0 Customer service and technical support has been excellent. Pros The platform has done an excellent job generating patient reviews for our practice. Prior to requesting reviews through social climb, we were mostly getting dissatisfied patients leaving reviews on Google. We knew most patients were actually very satisfied with the care we provide and invitations to review have confirmed that. We have improved our Google star rating by 2.25+ points at our five locations in about 6 months. Cons I don't have any complaints to offer. The dashboard is great and easy to navigate. Review Source Response from SocialClimb September 20, 2022 Thank you for your review! We are so glad you have seen improvement in your ratings! AS Amy S. Administrator Medical Practice Used the software for: 2+ years ### "Great product" August 30, 2022 5.0 We have gained a lot more views on popular review sites Pros My providers love getting honest feedback. Cons The price the a lot more expensive than our previous software...but it does more. Review Source Response from SocialClimb September 9, 2022 Thank you for your review! We are so glad you have enjoyed getting honest feedback. LK Luc K. Director Medical Practice Used the software for: 1-2 years ### "Works wwll" September 7, 2022 5.0 Works great. Set it and let it work! Pros Its automatic, once it is set up you can leave it alone Cons I don't have anything I dislike about this software Review Source Response from SocialClimb September 9, 2022 Thank you for your review! We are so happy to hear how pleased you are with the platform. JB James B. Owner Construction Used the software for: 2+ years ### "Will integrate with Service Titan " July 23, 2019 5.0 Pros We were really pleased that social clime worked with us to integrate into Service Titan. This has been a life saver! Cons Really nothing... I would be nice if the reviews that are left at social clime could be exported some way. Review Source DR Diana R. Practice Administrator Hospital & Health Care Used the software for: Less than 6 months ### "Easy to deploy and use! Great, real results!" September 7, 2022 5.0 Awesome Pros Ease of use for office and patients. Can filter out info and generate report cards to have something tangible to show providers. Cons So many features I haven't learned to use yet. Review Source Response from SocialClimb September 9, 2022 Thank you for your review! We are so glad you have enjoyed our features. We would love to chat more about all of the awesome features we offer. Please reach out to us at marketing@socialclimb.com! MJ Melissa J. Operations Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "New client" September 27, 2022 5.0 Pros Allowing patients to leave review's; able to response to patient comments Cons nothing, the system is very detail and allows me the opportunity to review all things Review Source Response from SocialClimb September 27, 2022 Thank you for your review! MC Michael C. physician Hospital & Health Care Used the software for: Less than 6 months ### "Love the process" September 8, 2022 5.0 Pros It helps to direct patients to leave positive reviews online and it allows for a preview of negative reviews so that corrections can be made. Cons Patients can still leave negative reviews and now have the avenue to proceed. Review Source Response from SocialClimb September 9, 2022 Thank you for your review! We are so glad you love the process. NA Nicole A. Sales Office Manager Consumer Goods Used the software for: Less than 6 months ### "Great portal for looking at all your reviews in one location" August 31, 2022 5.0 Pros That I can see all my reviews from every site collectively in one portal Cons I found a couple of Google reviews missing on the reporting feature Review Source Response from SocialClimb September 9, 2022 Thank you for your review! We are so glad you have enjoyed our features. Please reach out to us at marketing@socialclimb.com to discuss any reporting discrepancies that we can help fix. TJ Teri J. Director of Marketing and Communications Health, Wellness and Fitness Used the software for: 2+ years ### "An effective and versital tool that allows for meaningful feedback" September 15, 2022 5.0 The Social Climb team has welcomed HSNT as a customer and served us well long after implementation. We are thankful for the tremendous service level and customization. Pros I appreciate that the Social Climb platform allows for a seamless communication that appears to be coming directly from the provider. It is important to our organization to have strong public feedback, but private survey responses as well. Cons At this time I don't have any suggestions. The product functions very well and is a good value. Review Source Response from SocialClimb September 16, 2022 Thank you so much for your review! AW Ashley W. Director of Growth and Development Medical Practice Used the software for: 1-2 years ### "GREAT Reputation Management" April 29, 2024 5.0 Pros SocialClimb has significantly increased our reputation on Google, it has helped spread awareness of our brand and it has helped internally with our surveys being able to show opportunities for improvement Cons I love the postcard marketing platform, but the price is out of reach for my doctors. Review Source Response from SocialClimb May 7, 2024 Thank you for your review, Ashley! Congratulations on your success with our reputation management tool! We're honored to support you, and look forward to collaborating with you in new ways. Your feedback is appreciated as we look for ways to enhance our services. Thank you for your support! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.