# SocialClimb Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is SocialClimb the right Review Management solution for you? Explore 67 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/178279/SocialClimb/reviews

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SocialClimb

4.8 (67)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated June 3rd, 2026

# Reviews of SocialClimb

Ease of use

4.7

Customer Service

4.8

## Pros and Cons in Reviews

JG

Jonathan G

Business AnalystUtilities, 51 - 200 employeesUsed the software for: More than 2 years.

“Helps us internalize our 5 star techs and externalize our marketing with our number of current 5 star reviews from happy and well served customers.“

August 30, 2022

KO

Kaylin O

business development liaisonHospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months.

“Not being able to respond to social climb reviews, and infrequent reviews on platforms other than google“

April 17, 2024

AK

Abby K

HR AssistantMedical Practice, 51 - 200 employeesUsed the software for: 1-2 years.

“You are able to navigate freely and have a clear workflow so if you click something you know what your clicking.“

April 23, 2024

AK

Abby K

HR AssistantMedical Practice, 51 - 200 employeesUsed the software for: 1-2 years.

“There are many times that I have issues finding the correct patient to attach their review to.“

April 23, 2024

MA

Monica A

Director of MarketingMedical Practice, 201 - 500 employeesUsed the software for: More than 2 years.

“Collecting surveys is also very helpful for accreditations process.“

April 25, 2024

LS

Lori S

Digital Marketing SpecialistHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years.

“I find the process of adding providers a little tricky“

April 29, 2024

SM

Sara M

Marketing DirectorHospital & Health Care, 501 - 1,000 employeesUsed the software for: Less than 6 months.

“Also the reporting proves to be very helpful in keeping admin up to date with little effort from those managing it.“

April 25, 2024

SF

Scott F

clinical operations managerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years.

“lack of integration with our version of the EHR (hosted and unable to add software to server) “

August 31, 2022

## Showing most helpful reviews

Showing 1-25 of 67 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Jessica S.  
Director of Operations  
Hospital & Health Care  
Used the software for: 2+ years

### "Social Climb has been a great asset to our practice"

September 19, 2022

5.0

Great customer support and easy to use!

Pros

Social Climb is easy to use and manage for our administration team. Our physicians love that the reviews and feedback has helped with our SEO and practice growth.

Cons

No major dislikes. Always love to see more features added!

Alternatives considered

[rater8](https://www.capterra.com/p/177794/rater8/)

Reason for choosing SocialClimb

OrthoForum recommended, cost and ease of implementation and integration

Review Source

Response from SocialClimb

September 20, 2022

Thank you for your review! We are so glad your experience has been great!

LS

Lori S.  
Digital Marketing Specialist  
Hospital & Health Care  
Used the software for: 2+ years

### "So happy I used them twice!"

April 29, 2024

4.0

I used social Climb at my last practice. I was on the implementation team and loved working with \[sensitive content hidden\]. Imagine my surprise when I switched healthcare systems and found that my new company also uses SocialClimb. I love the intuitiveness of the product. I like that everything is in once place. I find some module tricky to use but with the help of my manager, I'm always able to get what I need.

Pros

I love the ease of sending review requests, both automated and manual. I like that the reviews are all visible in once place and the reporting is easy for the physicians and ACPs to understand.

Cons

I find the process of adding providers a little tricky

Alternatives considered

[rater8](https://www.capterra.com/p/177794/rater8/)

Reason for choosing SocialClimb

Ease of use, responsiveness of the team when we have questions, and reporting.

Review Source

Response from SocialClimb

May 7, 2024

Thank you for your review, Lori! We're so grateful for the opportunity to work with you again, and glad to hear that SocialClimb is supporting your needs. As we work to enhance our platform, feedback like yours is incredibly valuable. Thank you for your support and for being part of our community!

sM

shelby M.  
Patient Coordinator and Political Liasion  
Hospital & Health Care  
Used the software for: 6-12 months

### "Great Reputation Management! "

September 7, 2022

3.0

Pros

Easy user features, great customer service

Cons

Inserting new patients could be difficult. There weren't' easy input options.

Review Source

Response from SocialClimb

September 9, 2022

Thank you for your review! We are so glad you have enjoyed our features and customer service! Please reach out to us to discuss any issues you may have, including problems with patient input.

JF

Jessica F.  
Director Marketing and Foundation  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "SocialClimb, Perfect Match of Technology and Healthcare"

April 29, 2024

5.0

From the beginning I felt like I had a partner who was equally invested in my goals. They have followed through on everything they promised and are always open to listening to new ideas from a marketer using the product. The software is exactly what I was looking for and then some. I cant' wait to see what new features they come up with next.

Pros

While there are a number of things I like about SocialClimb, my favorite probably is the fact that in I can track patients and revenue generation in one platform that is 100% HIPPA compliant.

Cons

Truthfully, the process has been so smooth and well supported by the SocialClimb team. I suppose the thing I like the least is the credit tiers for the predictive analysis part. I wish it was easier to add credits and in amounts that better accommodated our needs.

Alternatives considered

[RepuGen](https://www.capterra.com/p/153890/RepuGen/)

Reason for choosing SocialClimb

One, the sales team appealed to my needs and listened to what I had to say. I talked with someone knowledgeable about the product and SocialClimb had more to offer (additional services) outside of just reputation management.

Review Source

Response from SocialClimb

April 30, 2024

Hi Jessica, thank you for taking the time to leave us such a kind and thoughtful review! We're so happy to hear that you've had a positive experience with SocialClimb, and your feedback is appreciated as we work to enhance our platform. We look forward to continually serving you as you achieve your marketing goals. Thank you for being part of the SocialClimb community!

MS

Molly S.  
Marketing Director  
Hospital & Health Care  
Used the software for: 6-12 months

### "Perfect Tool for managing Digital Marketing & Reputation Management "

April 28, 2024

5.0

Pros

Social Climb's team has been very personable and easy to work with from the beginning. The initial set up was a breeze and making changes and adjustments along the way has been simple with the help of our account manager. We have recently implemented more features available within the platform and look forward to using the data produced by Social Climb to better monitor our marketing efforts.

Cons

I came into the process after the decision had been made to purchase the services. So I did not have an opportunity to see all the different aspects available to us. But this was an internal issue, not a complaint with Social Climb. I have no complaints with the Social Climb team.

Switched from

[RepuGen](https://www.capterra.com/p/153890/RepuGen/)

Social Climb was able to automate the review request process by interfacing with our EMR.

Review Source

Response from SocialClimb

May 7, 2024

Thank you so much for your kind review, Molly! We're honored to support your digital marketing efforts, and grateful to hear that you've had a positive experience. We look forward to continually cheering you on! Thank you for being part of our community.

JW

Jennifer W.  
CEO  
Medical Practice  
Used the software for: 6-12 months

### "medical practice review"

August 30, 2022

4.0

Happy with product and with the fact that they have survey tools which are critical to future endeavors for us.

Pros

Social climb is easy to use and provides real-time, relevant data that allows our practice to get first hand knowledge from patients about their experience with us to help us provide better results to them in the future.

Cons

Remain challenged with some of the customer service in terms of assisting us with our performance. As a new client, we need more feedback to help drive our strategy. This has been somewhat missing for us.

Switched from

[rater8](https://www.capterra.com/p/177794/rater8/)

to get better online results in a more cost effective way

Review Source

Response from SocialClimb

September 10, 2022

Thank you for your review! We would love to offer feedback and guidance to help drive strategy. Please reach out to marketing@socialclimb.com

SM

Sara M.  
Marketing Director  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Community Hospital Review"

April 25, 2024

5.0

Pros

The ease of use for our users as well as the intuitive layout of the system. It's easy to know where to go to get information you need. Also the reporting proves to be very helpful in keeping admin up to date with little effort from those managing it.

Cons

The integration is hard to understand and follow for a typical user but our IT team is able to work with support to get through that aspect. There is the inability to respond to updated review so there is still a need for checking Google for reviews.

Reason for choosing SocialClimb

Cost and ease of use - we were having issues with rotating customer service reps which cost us a lot of time in updating each new person to our situation and needs. Follow through and updates did not happen like they should so Social Climb seemed to be a better solution.

Switched from

[Podium](https://www.capterra.com/p/164285/Podium/)

the cost was less and the user experience was better

Review Source

Response from SocialClimb

May 7, 2024

Thank you for your review, Sara! We're grateful for the opportunity to support your efforts. As we work to amplify our platform and services, feedback like yours is incredibly valuable. Thank you for your support and for being part of our community.

MA

Monica A.  
Director of Marketing  
Medical Practice  
Used the software for: 2+ years

### "Tri-State Orthopaedics review"

April 25, 2024

5.0

Pros

The easy of collecting reviews from patients and responding to the reviews. Having all the review sites that a patient can give feedback plus the private reviews option is great for our internal use. Collecting surveys is also very helpful for accreditations process.

Cons

Not always easy to find how and where to make changes to our platform.

Switched from

[Podium](https://www.capterra.com/p/164285/Podium/)

SocialClimbs reporting platform was much better. Not worth the money spent for the number of reviews we were collecting.

Review Source

Response from SocialClimb

May 7, 2024

Thank you for your review, Monica! We're happy to hear that SocialClimb has simplified your workload. Your recommendations are extremely valuable as we work to continually enhance our platform. Stay tuned for updates! Thank you for your support.

VR

Verified Reviewer  
Accounts Manager  
Marketing and Advertising  
Used the software for: 6-12 months

### "Would Recommend to Colleagues! "

April 24, 2024

5.0

Pros

The support staff are prompt. The usability of the review features is convenient if you are replying to reviews from multiple properties on one interface.

Cons

I don't personally have any qualms about this platform.

Alternatives considered

[Birdeye](https://www.capterra.com/p/152997/BirdEye/)

Reason for choosing SocialClimb

We did a trial and decided to move forward.

Review Source

Response from SocialClimb

April 25, 2024

Thank you for your review! We're grateful for the opportunity to serve you, and are thrilled to hear that you've had a positive experience. Please don't hesitate to reach out if you have any questions or feedback. Thank you again for your support and for being part of our community.

Kurt J.  
Database and Process Director  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Passively Grow your Google presence. "

April 3, 2019

4.0

Overall, we use it on a daily basis and it really has helped passively nudge our customers to write reviews for us on multiple platforms (Google, Facebook).

Pros

Very straight forward set up. Easy to use, simple to enable/disable users. Analytics are straight forward and customizing the messages are simple as well. Great support.

Cons

Getting to the users registered with your account is a bit wonky, but once you figure it out, it is a breeze.

Review Source

NB

Nicole B.  
CEO  
Hospital & Health Care  
Used the software for: 2+ years

### "Phenomenal product"

September 7, 2022

5.0

Pros

Easy to use, very intuitive. The analytics and data that is provided from the software really helps guide your marketing path.

Cons

There isn’t a negative thing about this product. Integration was easy, navigation through the system is very easy.

Review Source

Response from SocialClimb

September 9, 2022

Thank you for your review! We are so happy you love our platform as much as we do. We would love to talk with you about your satisfaction and awesome, quote-worthy review! Please reach out to us at marketing@socialclimb.com.

AS

Angie S.  
Recruiting Manager  
Construction  
Used the software for: 2+ years

### "Easy enough to use"

August 30, 2022

4.0

It's been easy enough to use. I use it every other day to report 5-Star reviews for our Tech Excellence program. Other departments use to respond back to clients. It integrates well with our company web page!

Pros

I like being able to choose various time parameters for my reports and the types of files you can use to download for data collection. It integrates well with our company web page!

Cons

It doesn't collect from all of the platforms our clients use for ratings.

Review Source

Response from SocialClimb

September 9, 2022

Thank you for your review!

KO

Kaylin O.  
business development liaison  
Hospital & Health Care  
Used the software for: 6-12 months

### "Very user friendly reputation manangement "

April 17, 2024

4.0

Pros

Reports, ease of use, ability to do it all from social climb account

Cons

Not being able to respond to social climb reviews, and infrequent reviews on platforms other than google

Review Source

Response from SocialClimb

April 22, 2024

Thank you so much for your review, Kaylin! We're honored to have the opportunity to serve you, and grateful for the chance to learn how we can improve. Feedback like yours motivates us to continually enhance the SocialClimb platform. Stay tuned for updates! Thank you again for your support and for being part of our community.

SF

Scott F.  
clinical operations manager  
Hospital & Health Care  
Used the software for: 2+ years

### "This Is The Title Of My Review"

August 31, 2022

5.0

Pros

easy to use, graphic interface, controls google my business so no need to go there. Quick response from the site. Adequate customer service.

Cons

lack of integration with our version of the EHR (hosted and unable to add software to server) Its kind of an us problem

Reason for choosing SocialClimb

reviews were not public

Review Source

Response from SocialClimb

September 9, 2022

Thank you for your review! We are so glad you have enjoyed our features.

RF

Robert F.  
Executive Director  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Happy customer"

April 23, 2024

5.0

I use this daily for practice management.

Pros

The ease in which all the fields are displayed

Cons

While the reporting downloads are real time, there is a delay to have the report hit the correct folder.

Review Source

Response from SocialClimb

May 7, 2024

Thank you for your review, Robert! We're happy to hear that you've had a positive experience with the SocialClimb platform and are grateful for the opportunity to serve you. As we work to enhance our platform, your feedback is valuable in helping us identify opportunities. Thank you for your support!

AS

Amy S.  
Administrator  
Medical Practice  
Used the software for: 2+ years

### "Great product"

August 30, 2022

5.0

We have gained a lot more views on popular review sites

Pros

My providers love getting honest feedback.

Cons

The price the a lot more expensive than our previous software...but it does more.

Review Source

Response from SocialClimb

September 9, 2022

Thank you for your review! We are so glad you have enjoyed getting honest feedback.

LK

Luc K.  
Director  
Medical Practice  
Used the software for: 1-2 years

### "Works wwll"

September 7, 2022

5.0

Works great. Set it and let it work!

Pros

Its automatic, once it is set up you can leave it alone

Cons

I don't have anything I dislike about this software

Review Source

Response from SocialClimb

September 9, 2022

Thank you for your review! We are so happy to hear how pleased you are with the platform.

JO

Jacinda O.  
Field Physician Liaision  
Marketing and Advertising  
Used the software for: 1-2 years

### "Social Climb Review "

September 12, 2022

5.0

Pros

Easy use, very informational, and a lot of add-on options

Cons

The pricing of adding certain items is somewhat high depending on what it is but the overall use is user-friendly and easy to move around.

Review Source

Response from SocialClimb

September 13, 2022

Thank you for your review!

MB

Michele B.  
Director of Marketing  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great Product and Easy to Use!"

March 13, 2019

5.0

Fantastic! Support team is great. Easy to get set up and get going.

Pros

This is a seamless way to automate the collection and posting of reviews and 97% of the reviews our business receives are 4 or 5 star reviews

Cons

It can get costly with a large group of doctors, but the per physician cost still provides good value for the amount paid

Review Source

CG

Chris G.  
CEO  
Hospital & Health Care  
Used the software for: 6-12 months

### "Great Service"

March 13, 2019

5.0

SocialClimb has helped us improve our social presence a great deal.

Pros

The reporting is easy to use and informative.

Cons

It took a little dialing to get the emailed reports just right.

Review Source

gS

glen S.  
CEO  
Hospital & Health Care  
Used the software for: Less than 6 months

### "two thumbs up for SocialClimb "

March 18, 2019

5.0

these guys really held our hand during the build and implementation and return messages quickly and continue to help us maximize the product in a way that works best for us.

Pros

It does a great job at getting positive feedback out on social media while at the same time steers negative reviews back to you privately so that you can either contact the customer and try to resolve their issues or not have it go public

Cons

no real issues with the system, it did exactly what they told us it would do

Review Source

JW

Jeremy W.  
Customer Success  
Insurance  
Used the software for: Less than 6 months

### "SocialClimb is Great!"

April 29, 2024

5.0

It has been great and I am excited to see the outcome

Pros

Using it to launch a postcard campaign!!

Cons

When it signs me out if I leave the tab for an hour while working on something

Review Source

Response from SocialClimb

May 7, 2024

Thank you for your kind review, Jeremy! We're grateful for the opportunity to serve you, and look forward to your postcard campaign's success. Your feedback is valuable as we continuously work to improve our platform. Thank you for your suggestion and support!

NA

Nicole A.  
Sales Office Manager  
Consumer Goods  
Used the software for: Less than 6 months

### "Great portal for looking at all your reviews in one location"

August 31, 2022

5.0

Pros

That I can see all my reviews from every site collectively in one portal

Cons

I found a couple of Google reviews missing on the reporting feature

Review Source

Response from SocialClimb

September 9, 2022

Thank you for your review! We are so glad you have enjoyed our features. Please reach out to us at marketing@socialclimb.com to discuss any reporting discrepancies that we can help fix.

TW

Tara W.  
Imaging Operations and Sales Manager  
Medical Practice  
Used the software for: 6-12 months

### "Everything I need in one place! "

April 29, 2024

5.0

Pretty seamless. It makes receiving and replying to reviews easy!

Pros

Takes the work out of requesting feedback, and it gives me a chance to quickly and concisely respond to every client review. We have a number of reply options to choose from and can modify them as needed.

Cons

Originally we got notifications from both Google and Social Climb for each review that came in. It would have been nice if an explanation on how to turn off the Google notifications for Social Climb reviews had been incorporated in the introduction to the service.

Review Source

Response from SocialClimb

May 7, 2024

Thank you for your review, Tara! We're so glad to hear that our platform has simplified your workload. We also appreciate your feedback as we work to enhance our services. Thank you for being part of our community.

LL

Lindsey L.  
Director of Marketing  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "SocialClimb has been a game changer for healthcare"

April 26, 2024

5.0

They have always been quick to respond and helpful, explaining things until I understand, and meeting with me whenever I'd like. Even though the meetings are virtual, it seems like they are in person.

Pros

The ability to be able to reach out to patients to ask them to leave a Google review is a game-changer. Our patients were happy but not following through on leaving reviews. Now, our review numbers are climbing quickly, and everyone can see and read the experiences that they had at our business.

Cons

I would like to have automatic quarterly meetings set up so there is a chance to review how things are going. At this time, you have to request a meeting.

Review Source

Response from SocialClimb

May 7, 2024

Thank you for your kind review, Lindsey! We're honored to support your marketing efforts. Congratulations your success with Google reviews! As we work to continually strengthen our services, feedback like yours is incredibly valuable. Our team is passionate about enhancing your experience, and we look forward to serving you. Thank you for your support!

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