Ignatiuz Software

HelpDesk


4.5 / 5
3 reviews


Average Ratings

3 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

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About HelpDesk

HelpDesk is an office 365 add-in where employees can create and track support tickets, it works efficiently with SharePoint 2013 & 2016


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HelpDesk Features

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HelpDesk Reviews Recently Reviewed!


HelpDesk?

Mar 08, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Usually HelpDesk will solve the issue the first time of complaint.

Cons: HelpDesk takes a while to give feedback on how to troubleshoot the problem. They normally take emails once you file a complaint and only get back to you via email with an outcome.

Overall: HelpDesk is good if you have a technical issue. They usually will help with the compalint but you will be waiting long for updates along the way if any. They will email you the final result.

I really like this

Jul 15, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is so easy to navigate and layout is clean and nice

Cons: nothing. I enjoy every part of it. It's kind of fun

Great Tool for Tech

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Excellent tool for offices in the creation of support ticket with easy implementation and easy to configure the service options.

Cons: This application does not work with Modern Libraries.