--- title: "QUALCO Collections & Recoveries Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about QUALCO Collections & Recoveries Software - reviews, pricing plans, popular comparisons to other Debt Collection products and more." source_url: "https://www.capterra.com/p/178291/QUALCO-Collections-Recoveries/" page_type: "product" language: "en" --- # QUALCO Collections & Recoveries Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) QUALCO Collections & Recoveries ## What is QUALCO Collections & Recoveries ? QUALCO Collections & Recoveries (QCR) is a modern, modular and comprehensive enterprise platform that orchestrates the end-to-end collection journey, streamlines in-house and third-party activities in one place and operates either as part of a banking ecosystem or as a core system of record. ## What is QUALCO Collections & Recoveries used for? [Debt Collection](https://www.capterra.com/debt-collection-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €1 One Time Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for QUALCO Collections & Recoveries ?[Manage this product listing](https://www.g2.com/products/qualco-collections-recoveries/claim_requests/new?auto=true) ## QUALCO Collections & Recoveries Overview Updated August 2026 AI summary QUALCO Collections & Recoveries offers businesses of all sizes a debt collection platform that manages the entire collections lifecycle, from borrower and client management to payment processing and compliance. Supporting cloud and on-premise deployment, it features accounting integration, automated notices, reporting, multi-channel communication, and workflow management, with options for advanced analytics, API integration, and customizable templates to suit varied operational needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### QUALCO Collections & Recoveries 3.8 (4) VS. [4.9 (39)](https://www.capterra.com/p/254642/HES-LoanBox/reviews/) Starting Price €1 One Time Starting Price $75000 Other, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (4) Ease Of Use 4.9 (91) Value For Money 3.5 (2) Value For Money 4.9 (86) Customer Service 3.7 (3) Customer Service 4.9 (87) ## QUALCO Collections & Recoveries alternatives [Gaviti](https://www.capterra.com/p/169544/Gaviti/) [4.5 (91)](https://www.capterra.com/p/169544/Gaviti/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169544/Gaviti/) [DebtView](https://www.capterra.com/p/140575/DebtView/) [4.4 (21)](https://www.capterra.com/p/140575/DebtView/reviews/) Starting price $125.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/140575/DebtView/) [Moonflow](https://www.capterra.com/p/10011036/Moonflow/) [4.8 (29)](https://www.capterra.com/p/10011036/Moonflow/reviews/) Starting price $399.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10011036/Moonflow/) [Recovr](https://www.capterra.com/p/10025664/Recovr/) [4.7 (15)](https://www.capterra.com/p/10025664/Recovr/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025664/Recovr/) ## FAQs about QUALCO Collections & Recoveries Overview ### What company size and specific industries is QUALCO Collections & Recoveries built for? QUALCO Collections & Recoveries targets financial institutions of all sizes that manage the full credit lifecycle, especially banks handling performing loans, early delinquency, legal recovery, and other banking products. It also fits organizations dealing with non-banking debt, including lenders and debt recovery operations. Features and Usability ### What are the key features of QUALCO Collections & Recoveries ? QUALCO Collections & Recoveries includes workflow management, approval process control, and user management for collections operations. It also offers automated notices, reminders, auto-dialer, callback scheduling, and multi-channel communication, plus payment collection, payment plans, payment reconciliation, compliance management, real-time reporting, and accounting integration. Getting Started and Support ### What training and onboarding options does QUALCO Collections & Recoveries offer? QUALCO Collections & Recoveries provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports face-to-face instruction, live online sessions provide guided remote setup, webinars cover scheduled presentations, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does QUALCO Collections & Recoveries offer? QUALCO Collections & Recoveries provides Email/Help Desk, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support is available in the catalog data, so user experience details such as response speed or helpfulness cannot be described. ## Features AI summary Based on 273 Debt Collection reviews Capterra data shows that buyers of debt collection software rank the following features as their top priorities: - **Reminders** (**86%** of reviewers rated this feature as critical) - **Accounting Integration** (**62%**) - **Electronic Payments** (**58%**) QUALCO Collections & Recoveries supports all three of the features reviewers rate most highly: **Reminders**, **Accounting Integration**, and **Electronic Payments**. Together, these capabilities help businesses stay on top of follow-ups, keep financial records connected across systems, and collect payments more efficiently, allowing teams to improve recovery workflows and maintain better control over the collections process. Accounting Integration Integrate with a third-party accounting system Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Auto-Dialer System that automatically dials calls QUALCO Collections & Recoveries 44 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Notices: Send automated reminders and notices to clients on overdue payments - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Borrower Management: Searchable database of information about loan borrowers - Callback Scheduling: Schedules callback times - Client Management: Manage contact details and communication with clients - Collection Agencies: For third-party collection agencies - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Management: Manage, organize, and store contact information - Credit Reporting: Report customer payment history and outstanding debts to credit bureaus - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Electronic Payments: Electronically collect payments for goods or services - Email Templates: Pre-made examples and templates for emails - Historical Reporting: Information, data and reports that are being tracked over time - In-House Collections: For first-party debt collectors - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Currency: Manage and handle various international currencies - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Partial Payments: Allow customers to make a partial payment on an invoice and track remaining debt - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Plans: Manage plans with a set payment schedule that help customers pay outstanding debt - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Risk Assessment: Initiate collection and analysis of known risks - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction Management: Manage, record and track all business exchanges in form of money and its related interactions in the system - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Workflow Management: Create, design and manage workflows for repetitive tasks --- Features 4.3 (4) 4.3 Based on 4 reviews ## Pricing Value for money 3.5 (2) Basic €1.00 One Time Value for money 3.5 (2) 3.5 Based on 2 reviews ## Support, customer service and training options Customer Service 3.7 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (3) 3.7 Based on 3 reviews ## User reviews Overall rating 3.8 Based on 4 reviews Filter by rating 5(1) 4(1) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent HJ Henrijs J. Product owner Information Technology and Services ### "Collection software that fits" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 22, 2021 Really like the software - for serious collection business highly recommend. Pros Had an opportunity to demo run Qualco software. Lots of customization. Monst noted features easy to create and modify workflows /path how the debt collection process goes based on criteria Cons It takes time to adapt the software to specific country needs, yet it doesnt take ages so its a minor issue if at all. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 5, 2021 Thank you for your positive review! Enhancing user experience though our services is one of our top priorities, so we are glad that you liked our software. YC Yannis C. Business analyst Financial Services ### "Old fashioned UI with many obsolete functionalities" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 October 30, 2018 We are using SOR version, which is a system that does the basic. Pros The import files with many extra fields. Easy to use for non experienced analysts, because it has specific flow in parameterization of segments and assignments. Cons It's not really flexible. UX is poor. The system does not have the ability to have parallel assignments, inhouse and outsourced. 1 day delay of external assignments. I believe that should invest more in R&D. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AT Alexis T. Assistant manager Banking ### "Qualco Collections is an excellent software platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 16, 2018 Pros Extended functionality, lots of features, can cover almost any need of a potential user. Excellent customer support. Cons Time and hardware consuming EOD flows for large portfolios. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KS KONSTANTINOS S. Director Banking ### "Qualco advantages and disadvantages" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 9, 2018 We establish this software in 2007 in NBG. I work in Business Analysis where we cooperate with business Units for possible changes / improvements, using new modules, reporting etc. Pros User friendly, easy connected with dialer for the collection center. Cons Time of Batch, high cost in some cases and big time of implementations. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.