--- title: "SmartGov Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SmartGov Software - reviews, pricing plans, popular comparisons to other Permit products and more." source_url: "https://www.capterra.com/p/178309/SmartGov/" page_type: "product" language: "en" --- # SmartGov Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SmartGov ## What is SmartGov? SmartGov, a configurable cloud-based licensing and permitting solution for local and state jurisdictions, promotes operational efficiency, reduced processing times and increased confidence from citizens and applicants. ## What is SmartGov used for? [Permit](https://www.capterra.com/permit-software/)[Inspection](https://www.capterra.com/inspection-software/)[Government](https://www.capterra.com/government-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 57 user reviews Reviews sentiment Positive 93% Neutral 4% Negative 4% Starting price $1 Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Inspection / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SmartGov?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://granicus.com&name=SmartGov) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SmartGov 4.6 (57) VS. [4.8 (18)](https://www.capterra.com/p/184923/idtPlans-Review/reviews/) Starting Price $1 Per Year Starting Price $1500 Per User, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (57) Ease Of Use 4.8 (18) Value For Money 4.4 (39) Value For Money 4.5 (13) Customer Service 4.4 (46) Customer Service 4.8 (18) ## SmartGov alternatives [4.8 (1,061)](https://www.capterra.com/p/179296/GetMaintainx/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [4.9 (115)](https://www.capterra.com/p/90092/eWorkOrders-CMMS/reviews/) Starting price $45.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [CityReporter](https://www.capterra.com/p/148299/CityReporter/) [4.4 (22)](https://www.capterra.com/p/148299/CityReporter/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/148299/CityReporter/) [iMS Suite](https://www.capterra.com/p/166664/iMSEnforce/) [4.7 (3)](https://www.capterra.com/p/166664/iMSEnforce/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/166664/iMSEnforce/) [View all alternatives](https://www.capterra.com/p/178309/SmartGov/alternatives/) ## FAQs about SmartGov Overview ### What problems does SmartGov solve? SmartGov solves slow permit processing, paper-heavy recordkeeping, missing application details, and time wasted chasing status updates by centralizing submissions, document uploads, case files, calculations, and permit tracking in one portal. Permitting staff, inspectors, administrators, draftsmen, and applicants benefit most from faster reviews, clearer workflows, and fewer phone calls. Answer based on 32 reviews Overview ### Which roles and teams benefit most from SmartGov? SmartGov is most used by permitting, planning, and code enforcement teams, including plans examiners, permit technicians, and compliance officers who manage applications, reviews, inspections, and case tracking. Administrative staff use it to organize records and workflows, while owners, directors, and general managers rely on it for operational oversight and service efficiency. Answer based on 57 reviews Overview ### What company size and industries is SmartGov built for? SmartGov serves city, county, and state governments, with 82% of reviewers from small businesses and Government Administration the top industry at 39%. It also has significant use in Construction at 32%, while midsize businesses represent 12% of reviewers and enterprises 5%. Answer based on 57 reviews Features and Usability ### What are the key features of SmartGov? SmartGov includes core permitting features like customizable forms, routing, and status tracking. Reviewers most often highlight permit management, online applications through the customer portal, inspection scheduling, document management, and dashboard-based tracking. Differentiators include editable workflow steps and submittals, plus online payments and business license processing for end-to-end public sector case handling. Answer based on 32 reviews Integrations ### Which third-party tools and platforms does SmartGov integrate with? SmartGov integrates with 2 third-party tools: Bluebeam Revu and Laserfiche. The available integration set centers on document management and plan review workflows, with Bluebeam Revu and Laserfiche named as connected platforms. Answer based on 1 reviews Getting Started and Support ### How easy is it to onboard and train a team on SmartGov? SmartGov offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers say everyday users, such as permit staff and draftsmen, often learn core tasks quickly, while admins and back-end workflow managers need more time. Teams with limited formal training may face a steeper start and benefit from hands-on implementation support. Answer based on 10 reviews Getting Started and Support ### What customer support options does SmartGov offer, and how do users rate the experience? SmartGov offers email/help desk, phone support, and chat. Users often describe support as available, patient, knowledgeable, and helpful, especially for live assistance by phone. Some reviewers, however, report slow follow-through, delays in requested changes, limited training and follow-up, and occasional frustration when support requests were redirected poorly. Answer based on 15 reviews Features and Usability ### How well does SmartGov handle permit management? SmartGov handles permit management well for many local government teams, especially online applications, status tracking, and configurable workflows. Staff and contractors often find the portal easy to navigate, but some users report slower processing, weak search, document upload friction, and setup choices that can complicate specific permit types. Answer based on 29 reviews Features and Usability ### How well does SmartGov handle inspection scheduling? SmartGov handles inspection scheduling adequately for permit offices that need basic calendar visibility, status updates, and mobile access. Many users like scheduling inspections and viewing results quickly, but inspectors and contractors also note navigation issues, broad time windows, limited timing controls, notification overload, and weak subcontractor visibility. Answer based on 14 reviews ## Features AI summary Based on 125 Permit reviews Capterra reviewers highlight these as the features buyers value most when choosing permit software: - **Approval Process Control** (**71%** of reviewers rated this feature as critical) - **Status Tracking** (**62%**) - **Inspection Management** (**70%**) SmartGov includes **Status Tracking** and **Inspection Management**, giving teams visibility into permit progress and tools to manage field reviews more efficiently. However, it does not offer **Approval Process Control**. Instead, SmartGov provides other important capabilities such as **Activity Dashboard** (**50%**), **Code Enforcement** (**50%**), and **Mobile Access** (**45%**), helping businesses monitor work in real time, manage compliance-related tasks, and support staff in the field. Inspection Management 4.3 (34) 58.82% of 34 reviewers that rated this feature as important or highly important Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Activity Dashboard 4.2 (19) 63.16% of 19 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Code Enforcement 4.2 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Ensure all properties are adhering to government and legal codes Mobile Access 3.6 (16) 62.50% of 16 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Document Management 4.1 (20) 65.00% of 20 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Compliance Management 4.2 (17) 64.71% of 17 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier SmartGov 37 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Building Permits: Permit issued by the local government before constructing a new building or remodeling an existing one - Business License: Approval issued by the government that allows individuals or companies to start a business - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Code Enforcement: Ensure all properties are adhering to government and legal codes - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Portal: A website or login for customers to access information - Customizable Forms: Customize contracts and forms to collect specific information - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Management: Store, manage, and track all electronic documents in a centralized location - Expiry Notifications: Notifications sent to users when a task/license is about to expire - Failed Inspection Tracking: Track and store information regarding failed inspections - Fee Management: Track collected or paid charges for services performed or access granted - GIS Integration: Integration with geographic information systems - Image Capture: Process images and automatically scan for data - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Job Management: Manage and track all job information and associated tasks - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Online Applications: Ability to fill out and submit application forms on the web - Online Payments: Accept and process online payment transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Permit Issuance: Issuance of valid permits to initiate projects or tasks - Planning & Zoning: Scheme and regulate the construction, modification, or use of land - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Renewal Management: Manage and track the renewal process for various services, subscriptions, contracts, or licenses - Report Templates: Sample of reports that could be customized as needed or used as is - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Routing: Plan daily routes to optimize employee scheduling and provide directions - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Status Tracking: Track the status over time for a request, process, asset, or transaction - Subcontractor Management: Track information, qualifications, and contact details of subcontractors - Taxation & Assessment: Determining value of properties/purchases to calculate tax - Violation Tracking: Identify and flag system, guidelines, or branding violations/suspicious behavior by users, customers, vendors, or partners. --- Get Advice We can help you find the software with the features you need. Features 4.4 (57) 4.4 Based on 57 reviews ## Pricing Value for money 4.4 (39) Basic $1.00 Per Year Value for money 4.4 (39) 4.4 Based on 39 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (46) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (46) 4.4 Based on 46 reviews ## User reviews Overall rating 4.6 Based on 57 reviews Filter by rating 5(41) 4(12) 3(2) 2(1) 1(1) Mentioned topic Sorted by most recent RG Randy G. Inspector Government Administration ### "Not a happy camper" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 February 13, 2025 We (staff who actually uses it) had no say in changing programs. It takes longer to process permits and print the required documents in order to issue a permit. The portal doesn't seem to be very user friendly for contractors in the field. Pros Nothing! We had an excellent software program that was so much easier to use and more user friendly for both staff and contractors. Cons The mobile app for field inspections is absolute garbage compared to what we had. The system takes us longer now to process a permit with so many added steps. We cannot easily drag and drop electronic documents as we could with our previous program. Switched from [iWorQ](https://www.capterra.com/p/83009/iWorQ-Work-Management/) Didn't have a choice. It was a much easier and more user friendly program. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BT Beatriz T. Head Clerk Government Administration ### "SmartGov, SmartRoute" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 26, 2024 After a few clicks, SmartGov was easy to handle and easy to show others how to use it, as a former City employee this is the system they used for contractors to input their permits Pros Its user friendly, If you forget to input something in you cannot proceed which is great. Cons Perhaps due to the usage system was constantly loading Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LR Leo R. Project Manager Construction ### "Construction Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 January 3, 2024 Pros Good for tracking and calling inspections. Cons Hard to find permit documents and submittals through the portal. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BK Brenda K. office manager Construction ### "Easy to use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 January 3, 2024 Pros Easy to use, fast, efficient, confident in the security Cons Time consuming when i am trying to just pay my taxes Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KS Kelli S. Designer - Permit Technician Construction ### "User-friendly, clean interface" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 December 26, 2023 Pros It makes for a streamlined permitting process. I can keep track of multiple projects from the dashboard and easily see what needs to be done. Payments and scheduling inspections are easy. Cons My main complaint is more to do with the options an AHJ sets in their submittal requirements. I often have to email someone to get a permit pushed through because of "required" documents that do not pertain to our permit. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Jeff P. Teacher Education Management ### "Smart Gov Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 21, 2023 great site! Love how Easy it is to use and find out how the statuses on your applications. Pros I like that it’s easy to use I like that remember my login information and it’s fast. Cons It’s really nothing I don’t like about it if I have any other real questions I call San Juan County and they answer them right away. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EG Eddie G. Permit Manager Construction ### "Just honest feedback...." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 21, 2023 I love it, have for a while now. It has substantially simplified our submittal process. Pros Once familiar with navigation, the amount of information available on the portal is wonderful, practically eliminates the need for a phone call, saving time and money for our organization. Cons I would really love some little helpful hints for navigation on the portal. For first time users, I find that they struggle to properly navigate the site, as a lot of assumptions are implied as to where they need to go to submit certain items. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TN Terri N. Office Manager Utilities ### "HVAC License and Permits" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 21, 2023 Seems very user friendly. Easy to use and easy access. Pros Easy to use and access. Everything is basically easy to find. Cons Basically nothing. Seems very user friendly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JW Joelle W. Owner Environmental Services ### "Online Permitting Portals" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 21, 2023 I have used Smart Gov from both sides and have really enjoyed it. Pros Smart Gov is by far one of the easiest and most efficient online portals that I have used. I currently submit projects across the state and use several online portals. Smart Gov is hands down the easiest one to navigate. Cons Not all the categories are available. I truly really like the Smart Gov program. I would like the option to cancel a permit once it has been started or started by mistake. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JW Jerry W. Owner Construction ### "Contractor review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 December 20, 2023 Overall experience with SmartGov was pleasant and rather self explanatory. Pros Ease of use on mobile and desktop devices. Cons Locating individual projects was not initially clear Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/178309/SmartGov/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.