# Red Points Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Red Points the right Intellectual Property Management solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178310/Red-Points/reviews --- Red Points 4.3 (20) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Reviews of Red Points Ease of use 4.2 Customer Service 4.5 ## Pros and Cons in Reviews JH Joe H Marketing OfficerConsumer Goods, 501 - 1,000 employeesUsed the software for: 6-12 months. “We found a great deal of success with the software so it certainly does what it claims to however the customer support is also fantastic and really helps us to get the very most out of RedPoints“ July 9, 2020 le lisa e Director of MarketingConsumer Goods, 11 - 50 employeesUsed the software for: 1-2 years. “I think the reporting is under developed, and the clarity of the detection resolution is difficult to find.“ October 14, 2020 IH Ionut H Operations SpecialistHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months. “They offer excellent service for Copyright and Brand name protection.“ October 7, 2020 ## Showing most helpful reviews Showing 1-20 of 20 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jeffrey V. eCommerce Specialist Consumer Goods Used the software for: 1-2 years ### "RedPoints Review" July 15, 2019 4.0 RedPoints has been vital to the removal of counterfeit and inauthentic versions of an infant teether toy that we produce, along with several variants of trademark infringement. We have pulled nearly 2,000 individual product listings thanks to RedPoints. Pros We enjoyed the streamlined interface/UI, responsive team that we can e-mail and get replies from quickly, and a generally quick and painless removal process of infringing content/listings. Cons There is a lack of transparency on when/why listings are not removed from online marketplaces. The bots that pull in infringing listings often pull in your own brand's content, so manual monitoring is a must. Listings can also come back online, which I have been told that RedPoints is working on a way to find and monitor this. Until then, if a listing comes back online, it is up to us to find and report it manually. Review Source Response from Red Points Solutions August 26, 2019 Hi, Jeffrey Thank you very much for your comment. We are really happy having The Manhattan Toy Company as a client. We've taken your feedback on board, and we will be investigating the issues you have been encountering. We continually improve our technology to effectively automate the process of detection and enforcement of online IP infringements. Thank you so much, Red Points team JS Jayme S. Founder & CEO Wholesale Used the software for: 1-2 years ### "Red Points Helped Us Remove 3,000 Counterfeits" July 15, 2019 5.0 Since starting with Red Points about a year and half ago, we have removed over 3,000 fake listings of Mighty Mug. The swift removal of these knockoffs allows us to protect our brand, our sales margins and ensures that customers buying Mighty Mug are getting an authentic product, backed by our warranty. Pros The best thing about Red Points is that it is constantly searching the major e-commerce marketplace looking for counterfeit or knockoff items. Once Red Points locates one of these listings, it is incredibly easy, literally the click of your mouse to have the item removed from eBay, Alibaba, Wish, Amazon or any of the other major marketplaces around the world. We spend 5-15 minutes per day on Red Points and it has been a game-changer for us. We no longer have to choose between growing our business and combatting knockoffs, we can do both. Cons We love Red Points and do not have any complaints about the system. Reason for choosing Red Points Prior to Red Points, we tried combatting knockoffs directly as well as with our lawyer but found the process of searching each of the major -e-commerce sites to be tedious, time-consuming and very expensive. Since each e-commerce platform has a unique way of removing the knockoff listing, there was no way to streamline the takedown process. Review Source Response from Red Points Solutions August 26, 2019 Hi, Jayme! Thank you so much for your review! We love having you as a client, and we hope to continue protecting your innovative brand for many more years. Have a nice day, Red Points Team. SC Sharmistha C. Associate Wholesale Used the software for: I used a free trial ### "Needs better" November 15, 2023 1.0 Pros None until the issues are fixed properly Cons The bot program flagged genuine listings!! Review Source Alejandro S. Brand & Channel Protection Manager Automotive Used the software for: 2+ years ### "Protect your company NOW" January 12, 2022 4.0 When we moved into RED POINTS, we were trying to fight against thousand of re-sellers in a really manual and prosaic way. We doubled our HR resources, and even within this, results did not come. Since we moved into RED POINTS, we have been able to remove >120 MM EUR in parts value from internet from non-authorized sellers, cleaning the market and protecting our dealers and end-customers Pros Easy to use, to look-up for any past case to follow-up. Monthly customized reports and possibility to support on any specific need or case. Cons To focus on the offline side, as it's key also on a business strategy and it open the door towards competition. Reason for choosing Red Points Because it was easy to use and people at RED POINTS are really flexible with all our needs. Review Source JL Josh L. General Manager Design Used the software for: 2+ years ### "fantastic option for fighting copies of products!" May 7, 2020 5.0 Not only does it give us the confidence that copies of our products are being found and dealt with worldwide, but it has also enhanced our relationships with our distributors offshore. They can see we are doing our best to fight this problem for them in their territories. Pros Red Points online dashboard is very simple to use and has strong back-end reporting. It is a very quick process to check daily and approve or remove potential copies of our products that they find. The customer service team is excellent even though they are in Europe and we are in New Zealand - has never been a problem for us. It has definitely helped us in our fight against copies worldwide and is great value for money....FAR cheaper than a lawyer! Cons Nothing - it is a fantastic product and service. Review Source Response from Red Points Solutions May 8, 2020 Hi, Josh Thank you so much for your review! We love having you as a client, and we hope to continue protecting your innovative brand for many more years. Have a nice day, Red Points Team. VR Verified Reviewer Director Of Digital Media Marketing and Advertising Used the software for: 1-2 years ### "Buyer Beware the Time Investment Required" May 19, 2019 4.0 A Brand Protection Software that is Only as Useful as You Make it - if you have time to dedicate to making sure their algorithm is working, it will pay off. This is not set-and-forget Pros The service/software can be effective - we definitely saw takedowns that could have been damaging to our e-commerce business if the users were allowed to continue selling their products. Cons As with any algorithmic tool, it only gets better with input. If you don't have an employee to monitor and give near-constant feedback on the results, the investment (potentially thousands a month) is wasted. We ended up with e-mails from multiple businesses stating that Red Points had been in touch about a violation of our trademarks/patents and the products targeted had nothing to do with our marks and registrations. To be fair, we used a set-it-and-forget it approach to this tool when we should have been a great deal more active with it. Review Source Response from Red Points Solutions August 26, 2019 Thank you very much for your comment. We are really sorry to hear that you did not get to fully leverage our technology to automate the process of detection and enforcement of online IP infringements. Our team works closely with all our clients on a case by case basis to define the adequate scope of protection needed and we would love to connect with you to discuss your feedback in more detail. You can contact us at marketing@redpoints.com Red Points team Arnaud D. China & North America Sales Manager Luxury Goods & Jewelry Used the software for: 1-2 years ### "How to strongly increase your efficiency in fighting counterfeits" October 8, 2020 5.0 Really positive, we are achieving exactly what we were aiming at, and even more. Pros \- The clarity of the platform - The efficiency of the AI - The availibility of the Account Manager Cons The lack of info when links are denied ; you need to ask your account manager why, which is not possible for all of them when dealing with thousands of links. Review Source Response from Red Points Solutions October 13, 2020 Hi, Arnaud Thank you so much for your review! We love protecting your beautiful products, and helping your brand achieve the goals you have established. Thank you, Red Points' team. LJ Lee J. Managing Director Retail Used the software for: 2+ years ### "Every Brand Needs Redpoints" September 10, 2019 5.0 It's not just stopping counterfeit sales that matters. If somebody is using a poor quality fake garment in public, that projects a bad image towards would be customers thus damaging the brand deeply. Pros We have been using Redpoints for many years and from the very first day I have been amazed at just how efficient the team are at removing counterfeit posts on platforms we didn't know existed. As a brand owner it is imperative that I protect my brand along with any copyright designs to not only prevent improper sales but to protect brand integrity as I do not want sub standard products bearing my brands name entering the market as it can put others off buying the brand. Redpoints helps take care of all of this. Cons There is nothing to dislike about Redpoints. The system is slick, the staff very polite and professional and the counterfeit problem is dealt with in the most pain free fashion for us. Review Source Response from Red Points Solutions September 12, 2019 Hi, Lee Thank you so much for your feedback! We are glad to hear that you are happy with our services. We very much love having you as a client, and knocking off fake Tatami Fightwear from the internet! Red Points' team. JP Joy P. Sustainability Manager Consumer Goods Used the software for: 1-2 years ### "Global reach and time saving!" October 8, 2019 4.0 For us the reason to use an online platform was to have better insight in the global infringement problem, to have one place where all online infringements are tackled. Redpoints has stood up to that challenge, also they have an excellent customer success team with quick reply to questions and open to discuss new options or further tweak our joint IP efforts. Pros It is easy to use and is a life saver in terms of time and money. It makes the enormous amount of global online infringements manageable and yearly progress is visible with a few clicks. We include about five different designs and two brand names in the platform, Information is gathered per asset, so progress and success rate can be viewed for specific items. Cons I am missing a management report: to easily select information from the platform, which is then combined into a PDF for internal reporting. Review Source Response from Red Points Solutions October 10, 2019 Thank you so much for your comment, Joy. We very like having you as one of our clients. We've taken your feedback on board, and we will be investigating the options of providing a management report. Thank you so much, Red Points team JH Joe H. Marketing Officer Consumer Goods Used the software for: 6-12 months ### "Highly polished and effective software with great customer support" July 9, 2020 5.0 We found a great deal of success with the software so it certainly does what it claims to however the customer support is also fantastic and really helps us to get the very most out of RedPoints Pros The UI is well laid out and easy to navigate. All the main functions you will use most often are convenient and simple to operate. You can easily work through a large number of items and generate analytics whenever you need. The software algorithms work well after a short learning period and continue to crawl the net looking for new matches. Cons Generating excel files with metrics of my choosing could be easier however this feature sees improvement in updates Review Source Response from Red Points Solutions July 14, 2020 Hi, Joe Thank you so much for your feedback! We are glad to hear that you are happy with our services. We very much love having you as a client, and knocking off fake Penn Elcom products from the internet! Red Points' team. TB Tobias B. IPR Coordinator Furniture Used the software for: 1-2 years ### "Efficient removal of infringing listings" September 13, 2019 5.0 In the past it was a days work to gather infringing listings and reporting them trought different portals. Now it is centralized and takes minutes to confirm infringements and leave the rest of the work to Red Points. The overall amount of infringements have declined as the listings are removed before retailers in key markets have a chance to purchase the products. Pros Easy to use for its main purpose; monitoring and removing infringing listings on global platforms. Red Points efficiently scans these platforms and quickly has infringing listings removed. They are constantly developing their service and looking for new ways to improve. The customer service is also great. Cons Some of the more advanced tools are not very intuitive and can be difficult to use. All the information is available, and if I have problems I can always ask for help. Review Source Response from Red Points Solutions September 17, 2019 Hi, Tobias Thank you so much for your feedback. We love having you as a client, and we hope to continue protecting Secto Design for many more years! Red Points' team RD Rodney D. Director of Compliance Retail Used the software for: 1-2 years ### "Great product that has helped save millions in lost revenue" January 11, 2022 5.0 Was easy to implement, easy to use and support is amazing. This has been a huge benefit to our company and I have recommended to several others in my industry. Pros Ease of use, the dashboard and customer service. The end result and economic impact is a massive bonus. Cons I have zero complaints. I have had it be down a couple times so If I had to complain about something, it would be that. But it's back up and running quickly. Review Source IH Ionut H. Operations Specialist Health, Wellness and Fitness Used the software for: 6-12 months ### "Excelent service" October 7, 2020 5.0 They offer excellent service for Copyright and Brand name protection. Pros Lots of nice features, great customer support and a great collaboration with the account manager. Top quality service overall!!. e Cons No Cons yet. We did not experienced any dissatisfaction. Review Source Response from Red Points Solutions October 8, 2020 Hi, Ionut Thank you so much for your review! We love having you as a client, and we hope to continue protecting your products. Have a nice day, Red Points Team. KD Kipp D. Manager Sporting Goods Used the software for: 2+ years ### "IP Protection" October 7, 2020 5.0 Excellent overall experience for they have assisted our company in protecting our IP for massage foam rollers. Pros Ease of use is the best aspect of Redpoint's software. Cons Overall no complaints. We have see Redpoint's have a significant impact on infringing rollers being taken offline due to their technology. Review Source Response from Red Points Solutions October 9, 2020 Hi, Kipp Thank you so much for your review! We love having you as a client. Cheers for many more years together! Have a nice day, Red Points Team. EF Evan F. General Counsel Cosmetics Used the software for: 2+ years ### "Intuitive and Efficient counterfeit removal tool" November 21, 2019 5.0 Excellent! Pros The intuitiveness of the software. It is easy to use and I can easily describe what is needed to colleagues that assist in its implementation. Cons Nothing in particular; perhaps the difficulty with removal of utility infringers. Review Source Response from Red Points Solutions November 22, 2019 Thank you so much for your feedback, Evan! We love having Foreo as a client, and we hope to continue protecting your innovative brand for many more years. Have a nice day, Red Points Team. lE lisa E. Director of Marketing Consumer Goods Used the software for: 1-2 years ### "Red Points " October 14, 2020 4.0 For the most part, I would say it is good, but they have work to do to improve the service. Pros I like that Red Points is constantly crawling for counterfeits and knock offs, I could never find what they find in a timely manner. Cons I think the reporting is under developed, and the clarity of the detection resolution is difficult to find. Review Source Response from Red Points Solutions November 24, 2020 Hi, Lisa Thank you for your review. We like to protect your products online, and make your life easier! We will make sure to share your feedback with the team, and improve the service. Thank you, VF Victor F. IP Counsel Consumer Goods Used the software for: 2+ years ### "Great Brand protection suite" January 17, 2022 4.0 Satisfactory and competent Pros Ease of use and functionality. Great customer support Cons Listings can be alternately shaded white and grey for ease of locating items Reason for choosing Red Points Flexibility of product and pricing Review Source LK Louise K. Legal specialist Luxury Goods & Jewelry Used the software for: 6-12 months ### "Easy and efficient" August 14, 2019 4.0 Pros It is very user-friendly and easy to use. In addition, its not very time-consuming and it allows you to react quickly in case of some one is selling counterfeits, abusing your brand or using your copyright protected materials. So it makes it easier to protect your brand and consumers in a time-efficient manner. Cons The search results sometimes include secondhand sales of genuine products, which is very important for us not to "disturb". Review Source Response from Red Points Solutions August 26, 2019 Hi, Louise Thank you very much for your comment. We are very happy having Ganni as a client. We've taken your feedback on board, and we will be investigating this issue with the team. Thank you so much, Red Points team PB Pierre-Alexandre B. Marketing manager Design Used the software for: 1-2 years ### "User Friendly" October 7, 2020 5.0 Pros The software is one of the easiest to use. Very minimalist, but with all features available. And the Redpoint team is very helpful, very available, and very nice. Cons There is no reason to unlike this software, except the efficiency that generate a daily/weekly follow up, but it is also why we apply for. Review Source Response from Red Points Solutions October 9, 2020 Hi, Pierre-Alexandre Thank you so much for your review! We love having you as a client, and we hope to continue protecting your products for many more years! Have a nice day, Red Points Team. MH Mary H. CEO Consumer Electronics Used the software for: 6-12 months ### "WASTE of TIME/ MONEY/ RESOURCES" December 13, 2021 1.0 AWFUL. Hated every painful day of it. I've written at least 5 emails to cancel my service and each time they reply that I'm in a contract and they don't cancel me. Pros None! They stopped talking to me as soon as I stated that I was upset. I never heard from my sales guy again. I got moved to the manager and they disappeared. They like to still send me bills though. Useless and awful service. Don't sign up!!!!!!!!! They take your money and give you a crappy product. I would give negative 10 stars if I could. Cons They are not responsive. They know I am an upset customer yet they just stopped communicating with me, yet they still send the bill. Awful service. You're trapped in a contract and they just forget about you. Useless service. I have better luck searching for things myself than they can find me. Don't waste your time or money Review Source