# Focus X Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Focus X the right Accounting solution for you? Explore 119 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178344/Focus-8/reviews --- Focus X 3.8 (119) [View alternatives](https://www.capterra.com/p/178344/Focus-X/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 18th, 2026 # Reviews of Focus X Ease of use 3.9 Customer Service 3.3 ## Pros and Cons in Reviews Comprehensive and flexible reporting 78% positive reviews out of 27 Most users report reporting tools are versatile, enabling efficient creation of detailed, accurate business reports. Slow and unhelpful support 71% negative reviews out of 35 Most reviewers find customer support unresponsive, slow to resolve problems, and lacking effective communication or solutions. Veera V. Edp Admin, 51 - 200 employees. "The local team cannot fix our problems, and the HO team takes 3 to 6 months to reply." Flexible and adaptable customization 88% positive reviews out of 26 Most reviewers describe customization as highly flexible, letting us tailor features to specific business needs. Rajkumar S. Rajkumar, 501 - 1,000 employees. "The customization options are also useful for adapting the system to different business needs." Frequent bugs and instability 91% negative reviews out of 22 Most users comment bugs and issues disrupt daily operations, causing frustration and requiring frequent troubleshooting. Vandana B. ., 11 - 50 employees. "It is slow, unreliable (not even listed on the Play Store), and often creates more problems than it solves." ## Showing most helpful reviews Showing 1-25 of 119 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Vincent C. Project Manager Printing Used the software for: 1-2 years ### "Everything a small business needs!" February 2, 2026 5.0 Pros Easy, modern ERP that unifies finance, inventory, HR and more in one place, gives real-time insights and automation, and scales with our business. Cons Setup takes a long time, the interface and reporting could be more polished, and occasional slow support or glitches can be frustrating. Review Source SR Sindhuja R. associate Arts and Crafts Used the software for: 6-12 months ### "focus best vendor " April 17, 2026 5.0 Pros What I liked most about Focus X is how it brings everything into a single, unified platform. Instead of working with separate tools for finance, inventory, HR, and CRM, it centralizes all business operations, which makes processes more efficient and reduces manual work Cons One thing I liked least about Focus X is the initial setup and learning curve. It takes time to understand the system and configure workflows properly, especially for new u Switched from [SAP Analytics Cloud](https://www.capterra.com/p/249571/SAP-Analytics-Cloud/) best customer service, quality, pricing and support Review Source VV Veera V. Edp Admin Chemicals Used the software for: 2+ years ### "Waiting for better support " April 27, 2026 3.0 Pros Customization as per needs, GST setup, little bit interface, loading is quite good, which needs temp clean-up. Cons "We are frustrated. The local team cannot fix our problems, and the HO team takes 3 to 6 months to reply. We cannot run our business like this. We need a faster way to get help, or we will have to switch to a different software." Review Source hT hiral T. Proprietor Accounting Used the software for: Less than 6 months ### "Easy-peasy software " April 21, 2026 5.0 We can generate any report in no time. The reports generated are accurate. All the things can be done under one software. Pros The software is very user friendly. The work gets completed in no time. For any new person it is easy to understand and work with. Cons There are no negative points so far about the software in my opinion. Accounting work is done smoothly, invoices are generated without any hassle. Switched from [TallyPrime](https://www.capterra.com/p/127762/Tally-ERP-9/) One of the college suggested this software, as it is user-friendly when compared to other softwares. Review Source VK Vikrant K. Accounts Manager Wholesale Used the software for: 2+ years ### "FOCUS - 9 Software Review" September 27, 2022 5.0 Extremely Pathetic Backend Support Dubai team and no contact is maintained once the product is sold and implemented. No Knowledge of any changes or upgrades needed to our existing software version and No Updates done for past many years Pros Ease of use and very easy to add new features Cons There is hardly attention to the after sales / setup services, the Dubai backend support is NIL and NO attention is paid to the required adjustments from the beginning of the implementation and Usage of the Software. Very Pathetic Local Dubai Backend Support Team and dont even know if they will support now Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) VAT Implemented and standalone Retail Store Opened Review Source PS Prasenna S. IT Manager Education Management Used the software for: 2+ years ### "Excellent Windows & SQL based ERP for SMB and Enterprises" September 24, 2019 5.0 We had to go live with an ERP \[comprising of Finance, Procurement and Budget Modules\]. Focus was able to go live within 60 days from the project start and managed the incremental functionality upgrades in a smooth manner. Pros 1\. Simple and Easy to use, with limited or no training required 2. Highly customizable core modules, and easy to integrate with any other solution 3. Shorter go live period/upgrade and patches 4. Excellent resources for implementation and support 5. Finance integrated, easy to use budget module Cons not any feature in particular, most of what functions we required had worked well. Alternatives considered [SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/)[Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[SAP HANA Cloud](https://www.capterra.com/p/227383/SAP-HANA-Cloud/) Reason for choosing Focus X Value for money and it accommodated our Customization requests Review Source HRS Hemanth R S. EDP Incharge Consumer Electronics Used the software for: 2+ years ### "Focus " November 19, 2020 5.0 Super , one of the best software which we have used in our experience Pros Customized option and the best part is we can created any type report by report engine which make the work ease for the Users. Cons Ease Of Use and All the Features its available like GST , TDS , Inventory ,COGS , Etc.. and if we ask any customized in the software the team support for the same and helps us to get the same features in Software. Alternatives considered [TallyPrime](https://www.capterra.com/p/127762/Tally-ERP-9/) Reason for choosing Focus X Prakash Solution was Offline and we wanted to go for Online application so we looked focus Software and we started from FOCUS 6 we are using now FOCUS 9 Web Version Review Source MV MOHAMED V. accounts manager Cosmetics Used the software for: 2+ years ### "Need Improvement " December 17, 2020 3.0 ok Pros reporting tool, POS system, POS reporting Cons technical problems in basic accounts, inventory, manufacturing, POS offline Sync Alternatives considered [Oracle Business Intelligence](https://www.capterra.com/p/180/Oracle-Business-Intelligence/)[SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Reason for choosing Focus X comparatively the product looked very good at the time of presentation but later it was 50% of it. Review Source AK ARUMUGAM K. Sr. Accountant Mining & Metals Used the software for: 1-2 years ### "Excellent tool for boosting productivity and efficiency" April 27, 2026 5.0 My overall experience with Focus X has been excellent. The platform performs reliably and delivers great value. It has made managing tasks and workflows much easier, and I’ve noticed a significant improvement in efficiency since I started using it. I would definitely recommend it to others looking for a dependable solution. Pros Focus X is incredibly user-friendly and intuitive. I really appreciate how easy it is to navigate, even for beginners. The features are well thought out and help streamline daily tasks efficiently. It has definitely improved my productivity and organization. Cons Honestly, there isn’t much to dislike. If anything, I would love to see even more customization options in future updates, but overall the experience has been very smooth. Review Source AR Abdur R. Auto spare parts trading Wholesale Used the software for: 1-2 years ### "Ease to use interface " May 1, 2026 5.0 Advanced solutions for accounting and financial services Facilitate seamless team communication Simplify complex consolidations with speed and flexibility Pros Ease to use User friendly tools All operations are done in a less than seconds The processing time for accounting documents has been reduced Cons Simply best We are getting more than what we are expected Stress free account management Access securely Review Source AN Anjum N. Finance Manager Construction Used the software for: 2+ years ### "Focus 9 " May 22, 2021 2.0 Unfortunately we purchased software for construction industry business while this software is not of such type. It can be good for other types of business but not construction as this business is to be dealt in different way. Managing sub-contractor's contracts, progress PPC's, Invoicing and credit notes and getting project wise reports are the areas which are very poor with Focus. Pros Customization is one of the great thing i like the most. We can create customize what ever requirement comes across. So many inbuilt functions are there we can manipulate to create screens and reports. Ease of use is another good feature. It's quite easy to train staff to get into it. Cons Bugs... System is full of bugs. One thing working fine will not work another time and leads to wrong postings even. Updates are not being followed up and pushed by maintenance team. We are using patch which is 8 months older and afraid to upgrade to newest version because we may loose certain features. Fixed Assets module is not taken care at all by Focus team. Followed up lot of time but unfortunately even basic features are not fixed. Support from focus is very poor. The people doesn't have full knowledge of the product and are not trained to take up queries from client. Each time they have to refer to development team which is another story. Reason for choosing Focus X We were using Focus 6 earlier and once Focus 9 was presented with newer functionality we were convinced to go for it because our team was already aware of many functions already. This was ease of use we went for it. Review Source DA Doreen A. Sales Manager Environmental Services Used the software for: 2+ years ### "A great ERP software" March 5, 2024 5.0 It is a great inventory management software with a wide variety of features to chose from depending on your organization needs. Pros The software is easy to use without any struggle. The cloud based interface makes it easy to access from anywhere thus enabling work to be done without any struggle or hesitation. Cons The customer support is a little reluctant especially when you need urgent assistance. Review Source MS Mahendra S. Asst. Manager IT Oil & Energy Used the software for: 2+ years ### "ERP online" May 5, 2022 5.0 All Good Pros Easy to use, reliable to use, User friendly, Cons Integration with Gov. Need to do automation Alternatives considered [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing Focus X Simple productive ERP Review Source EA Ejaz A. Financial Controller Wholesale Used the software for: 2+ years ### "Focus RT" September 13, 2022 4.0 Overall, a good experience with Focus in development of internal needs and reports Pros an approach for mapping characteristics of source code. Cons Integration process, always carryout back up and backend modifications Review Source AS Amit S. Admin Executive Food & Beverages Used the software for: 1-2 years ### "That this is useless." October 17, 2022 1.0 Very bad experience Pros We have tried to use focus CRM software but faild because of the inefficiency of this software....around 2 long years they took to implement it and then we found lots of bug & issues arising every single day at the time of data entry which made it quite an impossible task for us to continue on it...For us its completely waste of money & time. Cons this is useless not gonna recomend it to anyone Review Source VR Verified Reviewer Senior Accountant/Office Administrator Retail Used the software for: 2+ years ### "Focus" February 19, 2019 3.0 Just average. Usable Pros It almost have all the automated features like SAP Cons Many complications/errors arises from time to time, print lay-out need to design or enter the field one by one, not that flexible configuration, problem solving is slow and not available in google compare to SAP and other software. Review Source MAS Muhammad Ahmad S. Accountant Logistics and Supply Chain Used the software for: 2+ years ### "Focus X Review" July 28, 2022 5.0 Pros It is very easy to use and reporting is very easy from this software Cons I think automatic transactions based in schedules can be included in this software to make it an excellent ERP software for accounting. Review Source JC Jennifer C. IT Manager Retail Used the software for: 2+ years ### "Focus integration to Mobile application" September 15, 2022 5.0 Pros you can integrate the software to a mobile application Cons there's an issues of windows display adjustment Review Source hF hitham F. Accountant Retail Used the software for: 2+ years ### "nice and easy " September 5, 2022 5.0 Pros very easy and controlled save time and reports Review Source LD Leandro D. Financial Analyst Food & Beverages Used the software for: 2+ years ### "FOCUS IS A RELIABLE POS SYSTEM" May 16, 2018 4.0 WE ARE USING FOCUS IN ONE OF OUR LOCATIONS, WE TESTED 4 DIFF. POS SYSTEM IN THE LAST YEAR. What i can tell is that Focus is safer and reliable than most of its competitor. Pros Reliable, you can operate even when you are offline (local network setup). For the restaurant operation point of view this is a very good system with many tools to improve control. Cons As you have a local network, you will always depend of a local server, if you loose that you loose you data. Review Source AA Amal A. EDP Manager Automotive Used the software for: 2+ years ### "My Feedback about Focus" November 3, 2020 5.0 It is really an Excellent software, flexible with all kinds of requirements. Overall saying, We are happy with this product. Pros \* User Friendly \* Easily Customizable \* Flexibility \* Excellent Support Cons \* In web version, menus are placed in the side its better if it's placed on the top. \* Color patterns are dull Review Source SJ Subhash J. Working Partner Automotive Used the software for: 2+ years ### "It is a good software" September 23, 2019 5.0 We have been using Focus from maybe over 10 years. It is on very stable platform. Don't remember we ever had any data loss. Pros Customised report, after sales service and training the staff. Cons Not commonly used by CAs. New accountant needs training. Reason for choosing Focus X as I was using Focus. Review Source vV vineeth V. ACCOUNTANT GENERAL Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Focus 9 " December 5, 2020 5.0 We are handling sales, purchase, finance payroll, production and all facilities connected with trading companies. Pros Focus 9 is very much recommendable because of its easy customizing feature and user friendly nature. Cons We are happy with the existing software. Reason for choosing Focus X Easy to use, error free and very good customer service Review Source MB Mustafa B. Manager Consumer Goods Used the software for: 2+ years ### "Good Inventory and Accounting Software with amazing customization " November 24, 2020 5.0 Pros The software is easy to use and customize, best part it works good on almost any browser and on windows desktop. best part is batch wise Inventory management and custom reports Excellent support service. Cons Accounting part is little tricky, could do better in bank reconciliation. Review Source MZ Mohammed Z. System Administrator Industrial Automation Used the software for: 2+ years ### "Support " January 31, 2021 4.0 its fine and good not explant Pros hi. as per software working fine, any time need support it will be delay the support. if support will be good software will good and fine. i recommends go heard. Cons Its fine that it no more other comments. Reason for choosing Focus X focus is relabel Review Source Similar Products Featured ## Related categories [Accounting](https://www.capterra.com/accounting-software/)[Enterprise Resource Planning](https://www.capterra.com/enterprise-resource-planning-software/)[Financial Services](https://www.capterra.com/financial-services-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.