# Quadient Customer Journey Mapping Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Quadient Customer Journey Mapping Software - reviews, pricing plans, popular comparisons to other Customer Journey Mapping Tools products and more.

Source: https://www.capterra.com/p/178349/Customer-Journey-Mapping

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# 

 Quadient Customer Journey Mapping Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Quadient Customer Journey Mapping

## What is Quadient Customer Journey Mapping?

Cloud based journey mapping tool that shows every customer touchpoint and allows for easy collaboration with your team in real time.

## What is Quadient Customer Journey Mapping used for?

[Customer Journey Mapping Tools](https://www.capterra.com/customer-journey-mapping-tools-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)

Overall rating

Based on 2 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Quadient Customer Journey Mapping

4.0 (2)

VS.

[4.7 (2,781)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

Starting Price

Contact vendor

Starting Price

$39

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.0 (2)

Ease Of Use

4.7 (10,408)

Value For Money

4.0 (1)

Value For Money

4.5 (6,449)

Customer Service

4.0 (1)

Customer Service

4.5 (5,756)

## Quadient Customer Journey Mapping alternatives

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

Starting price

$14.00

Per User, Per Month

[4.7 (944)](https://www.capterra.com/p/137289/Typeform/reviews/)

Starting price

$39.00

Per User, Per Month

[4.3 (666)](https://www.capterra.com/p/141842/Weave/reviews/)

Starting price

Contact vendor for pricing

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Action Management

4.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal

Behavioral Analytics

4.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Track and analyse user behavior within a system or network

Collaboration Tools

4.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Provides a channel for team members to share media files, communicate, and work together

Surveys & Feedback

4.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Gauge satisfaction and receive information for improvement and success

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Communication Management

Manage and track all internal and external communication conducted via calls, email, text, or chat

Quadient Customer Journey Mapping 18 features

Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and analyse user behavior within a system or network

Provides a channel for team members to share media files, communicate, and work together

Manage and track all internal and external communication conducted via calls, email, text, or chat

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Visualize and analyze customer experience across all touchpoints and channels

Record customer information, purchase history, and other notes

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Graphical representation of data

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Collect information from multiple sources

Adjust communications based on previous interactions or personal preferences

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Gauge satisfaction and receive information for improvement and success

Set up connections to third-party platforms to improve business processes

Interact with data visualization elements, such as charts and graphs, to drill down into data

Get Advice

We can help you find the software with the features you need.

Features

5.0 (2)

5.0

Based on 2 reviews

## Pricing

Value for money

4.0 (1)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.0 (1)

4.0

Based on 1 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

4.0 (1)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.0 (1)

4.0

Based on 1 reviews

## User reviews

Overall rating

4.0

Based on 2 reviews

Filter by rating

5(0)

4(2)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AU

Anonymous User

Analyst

Research

### "An amazing Customer Communications Management and Experience Management technology provider"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

May 19, 2022

Pros

I like the way the platform helped me in understanding customers’ perspective and optimize interactions across all touchpoints as well as visualize and deliver consistent experiences across entire customer journey.

Cons

It would be great if it can add more orchestration and integration capabilities and focus on adding more integration with multiple analytics platforms.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Analyst

Market Research

### "Best Customer Journey Mapping Tool for Easy Collaboration in Real Time."

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

May 19, 2022

It was an immersive experience for digital transformation in our company. The action management, customer profiles, and easy-to-use features helped to drive customer engagement.

Pros

Robust features for a digital marketing team to monitor metrics across web campaigns to increase revenue. SIngle web interface helps us to easily view and take action on all of the customer communications. The solution directly links with the digital and physical touchpoints customers use such as emails, statements, contracts, and audio and video files.

Cons

The complex web of multiple channels and complicated buying persona in a single customer journey map sometimes make it miss leading.

Alternatives considered

[Factors.ai](https://www.capterra.com/p/236130/Factorsai/)

Reasons for choosing Quadient Customer Journey Mapping

Because of its easy collaboration features and best behavioral analytics capability.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Independent research methodology

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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