--- title: "Quadient Customer Journey Mapping Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Quadient Customer Journey Mapping Software - reviews, pricing plans, popular comparisons to other Customer Journey Mapping Tools products and more." source_url: "https://www.capterra.com/p/178349/Customer-Journey-Mapping/" page_type: "product" language: "en" --- # Quadient Customer Journey Mapping Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Quadient Customer Journey Mapping ## What is Quadient Customer Journey Mapping? Cloud based journey mapping tool that shows every customer touchpoint and allows for easy collaboration with your team in real time. ## What is Quadient Customer Journey Mapping used for? [Customer Journey Mapping Tools](https://www.capterra.com/customer-journey-mapping-tools-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Quadient Customer Journey Mapping?[Manage this product listing](https://www.g2.com/products/quadient-customer-journey-mapping/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Quadient Customer Journey Mapping 4.0 (2) VS. [4.7 (267)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting Price Contact vendor Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (2) Ease Of Use 4.6 (542) Value For Money 4.0 (1) Value For Money 4.6 (377) Customer Service 4.0 (1) Customer Service 4.7 (301) ## Quadient Customer Journey Mapping alternatives [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Hotjar](https://www.capterra.com/p/163516/Hotjar/) [4.6 (545)](https://www.capterra.com/p/163516/Hotjar/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/163516/Hotjar/) Highest Rated [Microsoft Clarity](https://www.capterra.com/p/236349/Microsoft-Clarity/) [4.8 (57)](https://www.capterra.com/p/236349/Microsoft-Clarity/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/236349/Microsoft-Clarity/) ## FAQs about Quadient Customer Journey Mapping Overview ### What company size and specific industries is Quadient Customer Journey Mapping built for? Quadient Customer Journey Mapping is designed for marketing, digital, and customer experience executives at mid-sized and large companies across industries that manage customer journeys and digital engagement. It is aimed at organizations that need a structured way to analyze and map customer interactions. Features and Usability ### What are the key features of Quadient Customer Journey Mapping? Quadient Customer Journey Mapping offers customer journey mapping, customer profiles, and customer touchpoints for tracking interactions across channels. It includes behavioral analytics, sentiment analysis, and feedback management for measuring customer responses, plus activity dashboards, data visualization, reporting & statistics, collaboration tools, and third-party integrations for sharing and connecting data. Getting Started and Support ### What customer support options does Quadient Customer Journey Mapping offer? Quadient Customer Journey Mapping provides Email/Help Desk support for customer questions and issue resolution. Support is handled through a ticketed or email-based process, which can fit routine requests and follow-ups. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 274 Customer Journey Mapping Tools reviews According to Capterra reviewers, these are the features buyers prioritize most when evaluating Customer Journey Mapping Tools: - **Conversion Tracking** (**57%** of reviewers rated this feature as critical) - **Performance Metrics** (**50%**) - **Data Import/Export** (**54%**) Quadient Customer Journey Mapping focuses on other capabilities that reviewers also rate highly, including **Collaboration Tools** (**56%**). This feature gives teams a shared space to coordinate journey planning, align on customer experience improvements, and work together more effectively across departments. Collaboration Tools 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Action Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal Behavioral Analytics 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and analyse user behavior within a system or network Surveys & Feedback 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Quadient Customer Journey Mapping 20 features ### All Features - Action Management: Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Behavioral Analytics: Track and analyse user behavior within a system or network - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Profiles: Record customer information, purchase history, and other notes - Customer Touchpoints: Identify specific interactions between customers and brands - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Visualization: Graphical representation of data - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Multi-Channel Data Collection: Collect information from multiple sources - Personalization: Adjust communications based on previous interactions or personal preferences - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 4.0 (1) ### Starting price Free trial not available Value for money 4.0 (1) 4.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (1) 4.0 Based on 1 reviews ## User reviews Overall rating 4.0 Based on 2 reviews Filter by rating 5(0) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Analyst Research ### "An amazing Customer Communications Management and Experience Management technology provider" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 19, 2022 Pros I like the way the platform helped me in understanding customers’ perspective and optimize interactions across all touchpoints as well as visualize and deliver consistent experiences across entire customer journey. Cons It would be great if it can add more orchestration and integration capabilities and focus on adding more integration with multiple analytics platforms. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Analyst Market Research ### "Best Customer Journey Mapping Tool for Easy Collaboration in Real Time." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 19, 2022 It was an immersive experience for digital transformation in our company. The action management, customer profiles, and easy-to-use features helped to drive customer engagement. Pros Robust features for a digital marketing team to monitor metrics across web campaigns to increase revenue. SIngle web interface helps us to easily view and take action on all of the customer communications. The solution directly links with the digital and physical touchpoints customers use such as emails, statements, contracts, and audio and video files. Cons The complex web of multiple channels and complicated buying persona in a single customer journey map sometimes make it miss leading. Alternatives considered [Factors.ai](https://www.capterra.com/p/236130/Factorsai/) Reasons for choosing Quadient Customer Journey Mapping Because of its easy collaboration features and best behavioral analytics capability. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.