# Intelocate Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Intelocate Software - reviews, pricing plans, popular comparisons to other Issue Tracking products and more. Source: https://www.capterra.com/p/178381/Intelocate/reviews --- # Intelocate Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Intelocate ## What is Intelocate ? Intelocate's issue reporting and resolution functionality makes it easy for your team to log issues across fully customizable categories, and track them through to completion. Once an issue is reported it is automatically routed to the relevant department or individual for attention, and can easily be turned into a task for your convenience. As with everything in Intelocate, issues feature fully integrated chats to centralize discussions and make it simple to manage communications. ## What is Intelocate used for? [Issue Tracking](https://www.capterra.com/issue-tracking-software/)[Collaboration](https://www.capterra.com/collaboration-software/)[Employee Communication Tools](https://www.capterra.com/employee-communication-tools-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Intelocate ?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.intelocate.com&name=Intelocate ) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Intelocate 4.9 (10) VS. [4.4 (15,309)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting Price Contact vendor Starting Price $7.91 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (10) Ease Of Use 4.1 (9,233) Value For Money 5.0 (5) Value For Money 4.3 (6,903) Customer Service 5.0 (9) Customer Service 4.2 (6,202) ## Intelocate alternatives [4.5 (13,544)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.6 (5,720)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (2,883)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,479)](https://www.capterra.com/p/79104/Smartsheet/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/178381/Intelocate/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Task Management 4.9 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Mobile Access 4.7 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Ticket Management 5.0 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Dashboard 4.6 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics File Sharing 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Alerts/Escalation 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Intelocate 78 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Continuous profile-based stream of news and activity Generate one-off reports that meet information requirements System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Assign issues and tasks based on availability or required skills Track and manage schedules and meetings via an integrated calendar Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Configure existing workflows to meet your organization's needs Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Graphical representation of data Store, manage, and track all electronic documents in a centralized location Access names, contact information, and roles of employees in a centralized repository Tools to improve and measure employee satisfaction and involvement A list of events with their respective dates Public or private sharing of digital files such as documents, audio/video, images, and more Managing service requests, incidents, IT issues & support with a ticketing system Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Identify and respond to unexpected problems or failures (ie. "negative events") Schedule and assign issue completion dates and/or times Record and follow the progress of every issue Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Access software remotely via mobile devices Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple languages Manage and support multiple locations Ability to handle several projects simultaneously Create and update newsletter content to increase engagement A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Arrange tasks based on the level of priority or urgency Reporting on how each user, task or process has advanced since its initiation Plan and coordinate all the resources, costs and time needed to execute assignments Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Set an issue to repeat Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Track task progress, milestones, delays, or other key information and generate reports on them for evaluation Process of planning, scheduling and executing the optimal and effective use of human capital across projects Set & manage permission levels based on user roles and restrict access to only authorized individuals Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Search and filter data across systems to locate required information by entering keywords or certain criteria Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track the status over time for a request, process, asset, or transaction Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Track the status and progress of tasks Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues A digital list of items that need to be completed Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.8 (10) 4.8 Based on 10 reviews ## Pricing Value for money 5.0 (5) ### Starting price Contact vendor for pricing Free trial available Value for money 5.0 (5) 5.0 Based on 5 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (9) 5.0 Based on 9 reviews ## User reviews Overall rating 4.9 Based on 10 reviews Filter by rating 5(9) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AG Anna G. Manager Computer Software ### "Marketer's go to tool." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 28, 2026 I came into my organization without even having heard about Intelocate, but through exploration, testing, Intelocate discover courses, and working with Intelocate professional services, I ended up mastering the platform and becoming an expert for my colleagues to rely on. Intelocate seemed a bit overwhelming at first as there was a lot to learn, but I felt well equipped with the tools to feel confident and comfortable in the platform. Pros I love being able to share Ideas and support/be supported by others using Intelocate as well as those working at Intelocate { they are super involved in the community}. The user-friendliness of the platform, Intelocate is easy to navigate and offers plenty of different ways to view data and work. Features galore, Intelocate is constantly pushing out updates and new features galore, Intelocate is constantly pushing out updates and new features from enhanced dashboarding to onboarding templates. Cons Some product feedback post of features that the community suggests/asks for {in some cases, requests have been made years ago and have amassed a lot of support from the community} don't see the light of the day. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 12, 2026 Thank you for taking the time to share such a thoughtful review. We’re happy to hear that you were able to go from discovering Intelocate for the first time to becoming an expert within your organization! It’s also great to hear that you’ve found value in the Intelocate community. One of our goals has always been to create an environment where users can share ideas, support each other, and help shape the future of the platform. We truly appreciate your feedback regarding feature requests as well. With a wide range of industries and use cases supported by Intelocate, prioritizing enhancements sometimes takes time, but community input plays a major role in guiding our roadmap. Many of the improvements and new features we release each year are directly influenced by feedback from users like you. Thanks again for being such an engaged member of the Intelocate community. PM Paul M. Health & Safety Manager Retail ### "Intelocate is now integrated into our business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 28, 2023 Intelocate has worked well for Tapi, allowing automation of planned preventative maintenance (PPM's) and statutory legal H&S checks in our stores. The information recorded in Intelocate allows for reporting and auditing of tasks to ensure that resources are assigned where required. The mobile application allows to view this data on the go and has been a game changer for regional managers to have a quick overview of issues in their area. Pros Intelocate is used for the automation of planned preventative maintenance (PPM's) and statutory legal H&S checks, this frees up time for the store managers to not have to worry about scheduling the checks and has had an environmental effect of removing paper checks lists from the store. The mobile application allows for a quick overview of the progress of tasks, without the need to contact the store and asked for the paperwork to be scanned and emailed over. Cons Nothing really- the platform is very simple to use Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SN Stephen N. Operations Support Manager Retail ### "Intelocate has become a critical part of our business." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 26, 2023 All kinds of business issues are identified and resolved through Intelocate, making it a critical platform for the Operations Dept. Once issues are logged we allocate to the relevant team for resolution within our agreed deadlines. Our experience with Intelocate has been great so far and one that we are very happy with. Pros Intelocate is used throughout our business, from colleagues in stores and Head Office right through to suppliers. Predominantly Intelocate is used to log and resolve any issues that arise, but is used for many different reasons. The layout and clarity of Intelocate makes it an easy to use platform for everyone in the business, no matter what time or day of the week it is. Cons No issues to date, but do need to get more hands on with the Intelocate App and Tasks function in 2023. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 30, 2023 Hi Stephen, Our sincerest thanks for taking the time to provide this wonderful feedback! It's always great to hear how our customers are getting results from Intelocate. From the sounds of it, you and your team have been making great use of the platform, and we look forward to continuing to provide you with a best-in-class operations tool for years to come. We definitely recommend you spend a little time with the app! We've had amazing feedback since we launched the latest version, and it's proving to be a huge time saver for users! We'd love to hear your thoughts on it when you've had a bit more time to familiarize yourself with it. Regards Your Intelocate Team RB Rupert B. Central Operations Manager Retail ### "Makes it easier to do better" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 26, 2023 Intelocate has reduced the time spent dealing with issue resolution across the business. As a result, we have learnt about new issues as users feel more confident (and it takes less time) to log other issues as they come up. Pros Intelocate has streamlined communication from a number of different methods into one platform, enabling us to be able to see what is outstanding and what is overdue in terms of resolution very quickly. Cons Nothing really- the platform is very simple to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 30, 2023 Hi Rupert, Thank you so much for the fantastic review! Everyone here is delighted to hear that you and your team have been getting great results from Intelocate, and we're all glad we can help to play a part in your ongoing success! Knowing that we've been able to help your team identify issues in a more efficient manner is awesome! Streamlining the issue reporting process is one of the most important parts of the Intelocate platform, as delivering deeper and more meaningful insights into the health of our customers' locations really is a game changer! The development team is working on a number of great improvements and features that we think you're going to love - stay tuned! Regards Your Intelocate Team JD Jennifer D. Director of Sales Execution Retail ### "Intelocate for Retail" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 10, 2023 Pros The Actions Dashboard simplifies finding the overall status, either by task or by location. With it you as the end user can verify you have completed all that was asked of you. You as the administrator can identify which tasks or locations need further assistance or escalation. All necessary communication can go on right in the portal itself, limiting the need for back and forth emails or phone calls once the team is reviewing and using it regularly. As the majority of our employees work the retail sales floor, being able to review all outstanding issues in one single place is vital to completing tasks on time so those of us in the Corporate Office can get the responses and feedback we need. Cons The product can seem overwhelming at first because it can encompass so much in one portal; if you do not jump on using filters and categories properly, it is easy to get lost. We are also still trying to find the balance on notifications between sending emails to alert us to tasks and being able to have our end users get comfortable enough with the system that they can find all tasks independently. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 30, 2023 Hi Jennifer, It definitely sounds like your team is getting great use from Intelocate, and that's fantastic for us to hear! Being able to finally get away from over-reliance on email and phone calls is definitely something we hear frequently from our customers as a major plus point. We fully understand how important it is for the Corporate Office team to be able to get key information right from the sales floor, so we're glad we could help! We hear you on your point about the dashboard experience, and this is exactly the kind of feedback we love to hear from our customers to inform our next steps in making the experience even better. We've got some updates coming down the pipeline that will make a huge difference to the user dashboard - We're positive you'll love them! Regards Your Intelocate Team DD Drew D. District Manager Retail ### "Transformed the turnaround on issues" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 January 6, 2023 Pros Intelocate allowed my organization to quickly and accurately submit tickets for resolution to our support teams. Previously, we were stuck in threads of emails, spreadsheets, and check in calls. Using this tool has greatly reduced resolution time for outstanding issues. This has led to an increase in employee satisfaction as they can quickly see the status of their reported issue. Cons At times the dashboard can get cluttered with past due items. A task that goes past due that can not be resolved any longer still resides in the dashboard. This makes the view cluttered to navigate to see where I need to apply follow up. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 18, 2023 Hi Drew, Thank you so much for taking the time to share your thoughts about Intelocate. We're delighted to hear that the platform has helped you escape from the email, spreadsheet and check-in call cycle, and helped your team to be happier and more productive! We'd also like to thank you for your honest feedback about the dashboard. This is something our team is always looking to improve further based on feedback we actively collect from our users, and we think you're going to like some of the updates that will be launching soon that will dramatically change the dashboard experience and functionality! As always, if you have any questions or run into anything you need assistance with, we're always here to help! Regards Your Intelocate Team AR Attique R. Director of Operations Retail ### "Game changer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 6, 2023 Love it, and would recommend for any business in any field. Pros This incredible tool has helped out organization increase productivity and maximize time management across our entire company. Cons Honestly, we have worked with \[SENSITIVE CONTENT\] and any issues we have had he has been able to find a solution, so we love that this software is so flexible Reasons for choosing Intelocate Our executive team saw all the benefits it has and how it can be tailored to our business. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 18, 2023 Hi Attique, Thank you so much for your kind words - they truly mean the world to everyone on the team! It's been great working with the Portables team, particular in how receptive you were to helping us get you up and running so efficiently right from the start! We look forward to a long and productive relationship with you, and if you ever need anything from us, we're here for you! Regards, Your Intelocate Team PD Patrick D. District Manager Retail ### "A productivity game changer for any organization " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 6, 2023 As a District Manager, intelocate has improved my ability to do my job. It provides a cleaner interface for execution and validation of the work that my employees do. Given that my territory spans multiple provinces, it can be hard to keep up with critical tasks at every store all at once. Intelocate gives me the ability to manage more efficiently from afar. 10/10 Pros Intelocate provides a smooth user experience right from the end user to all critical decision makers within our organization. By providing end to end follow up, our associates have become much more efficient in operating their kiosks. The ability to integrate all of our operations checklists makes the business run smoother, as well as provide strong validation sources. We were able to integrate multiple different aspects of our business into Intelocate, saving us time and providing us a more efficient tool to continue to be at the leading edge of our industry. Cons At the beginning I was bothered by the amount of notifications and uncleared messages - I’m one of those types that can’t stand a red dot on an icon. There are tools within Intelocate to clear things up and make it cleaner, and it overall comes down to simple task execution. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 18, 2023 Hi Patrick, Thank you for your kind words! It always delights everyone on the team to hear that we're helping to increase efficiencies for our customers, and delivering a platform that truly makes a difference to operations! To hear that we're directly helping you in your role as district manager is music to our ears! We're glad you found the right notification settings for your personal needs, showcasing the very reason we allow for adjustments on a user level! As always, if you have any questions or run into anything you need assistance with, we're always here to help! Regards, Your Intelocate Team JB Jeremy B. Ontario Region Manager Retail ### "Task and Issue Management" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 20, 2022 I've been enjoying my use with it over the past 2-3 years. I have regular scheduled tasks for my stores to address on a weekly basis that I can easily pull necessary data from. I can easily review any and all tasks/issues from stores reported to/from Head Office for easy follow-up, direction, escalation, etc. It overall just helps to better manage cumbersome tasks and issues that would otherwise be flooding my e-mail inbox or having me bombarded with texts and calls. Pros Easy to navigate, sort, assign and execute follow-up on a variety of tasks and/or issues. Cons Mobile functionality at the moment is not great. Web service is the priority use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 24, 2022 Hi Jeremy, Thanks very much for your review! You'll be pleased to know that our development team is hard at work on finalizing our new mobile app, which will be available to all users very soon! You will be notified once it is available. We're really proud of what the team has built, and we hope that it'll address your concerns about mobile functionality. As always, if there's ever anything else we can help you with, please feel free to reach out to us! Your Intelocate Team DL Danielle L. Project Lead, Operations Music ### "Intelocate User Review - Danielle from Sunrise Records" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 31, 2022 Business problems solved are streamlining communications with stores for supply order requests, maintenance requests. Has greatly helped to reduce requests through email (main objective). Pros I found creating Tasks and creating forms very helpful in my capacity for holding stores accountable. I also enjoy the in-Task chat feature for live updates from stores on the issue in question. I also enjoy the software as it helps to reduce email backlog. Cons I only know if I am receiving new messages in chats with stores by getting email notifications about new messages, which creates email backlog. It would be great if there could be a notification bell or something similar on the main Actions page or similar. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 24, 2022 Hi Danielle, Thank you so much for taking the time to review Intelocate! We're delighted to see that the platform is helping you and your business! We have some good news for you in terms of notifications! When our new mobile app launches (it's almost done, and we'll notify you once it's available), you'll be able to enjoy custom push notifications, a brand new suite of notification icons and indicators when you're using the app, and fully reinvented chat page that will add even more simplicity to your day-to-day ops. We're super excited, and we can't wait for you to be able to try it out! As always, if there's anything else we can help you with, please feel free to reach out to us! Your Intelocate Team Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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