# CFN Insight Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about CFN Insight Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more.

Source: https://www.capterra.com/p/178390/CFN-Insight

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# 

 CFN Insight Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on August 24, 2025

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

CFN Insight

## What is CFN Insight?

Customer Journey Mapping Innovation Award for 2018 was presented to CFN Insight, the leading journey mapping platform to help companies track, manage, and enhance their customers journey. CX is becoming the most important brand differentiator and indicator of long-term company success. Beyond simple journey maps, CFN Insight helps companies identify, prioritize, manage, and execute the most impactful actions that help companies deliver market-leading experiences and improved financial outcomes.

## What is CFN Insight used for?

[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Journey Mapping Tools](https://www.capterra.com/customer-journey-mapping-tools-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)

Overall rating

Based on 2 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$99

Per Feature, Per Month

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### CFN Insight

3.5 (2)

VS.

[4.7 (260)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/)

Starting Price

$99

Per Feature, Per Month

Starting Price

$39

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.5 (2)

Ease Of Use

4.6 (11)

Value For Money

3.5 (2)

Value For Money

4.6 (10)

Customer Service

5.0 (2)

Customer Service

4.7 (10)

## CFN Insight alternatives

[4.5 (3,042)](https://www.capterra.com/p/132666/Pipedrive/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

Highest Rated

[4.9 (109)](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.7 (730)](https://www.capterra.com/p/127957/SoGoSurvey/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Action Management

Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal

Behavioral Analytics

Track and analyse user behavior within a system or network

Collaboration Tools

Provides a channel for team members to share media files, communicate, and work together

Communication Management

Manage and track all internal and external communication conducted via calls, email, text, or chat

Conversion Tracking

Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads

Customer Database

A collection of customer information such as contact details, demographics, previous interactions, etc.

CFN Insight 32 features

Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal

Track and analyse user behavior within a system or network

Provides a channel for team members to share media files, communicate, and work together

Manage and track all internal and external communication conducted via calls, email, text, or chat

Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads

A collection of customer information such as contact details, demographics, previous interactions, etc.

Initiate interactions with customers by proactively starting conversations or providing informational content

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Access previous interactions or concerns to maintain customer relationships

Visualize and analyze customer experience across all touchpoints and channels

Store and organize information about customers and previous interactions

Record customer information, purchase history, and other notes

Process of dividing customers into groups based on common characteristics

Identify specific interactions between customers and brands

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Graphical representation of data

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Calculate a company, client account or person's health via a scoring system

Collect information from multiple sources

Identify, track, and respond to negative feedback

Adjust communications based on previous interactions or personal preferences

Predict future data based on historical data sets

Active reporting of data and metrics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Create and administer polls and surveys

Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc

Review data from past periods to reveal recurring tendencies and predict future performance

Track and interpret metrics on the usage of company resources

Interact with data visualization elements, such as charts and graphs, to drill down into data

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Features

3.0 (2)

3.0

Based on 2 reviews

## Pricing

Value for money

3.5 (2)

Free Trial

Basic

$99.00

Per Feature,Per Month

Value for money

3.5 (2)

3.5

Based on 2 reviews

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## Support, customer service and training options

Customer Service

5.0 (2)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (2)

5.0

Based on 2 reviews

## User reviews

Overall rating

3.5

Based on 2 reviews

Filter by rating

5(0)

4(1)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

NJ

Nare Junior S.

Junior Adminstaror

Computer Software

### "At last a client venture planning arrangement"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

April 16, 2021

I lead venture planning practices for some organizations. Until I found out about CFN Understanding, I needed to utilize essential projects like MS Word or different projects to electronically record the last guides. Presently I can make the guides electronically and surrender it to the customer for progressing checking and refreshing.

Pros

Since this SaaS arrangement is worked for venture planning, it impeccably meets every one of my requirements for assisting my customers with making and keep up their touch focuses. Organizations frequently have many touch focuses, yet CFN Bits of knowledge can zero in the organization on the touch focuses that bring about the best return. CFN Bits of knowledge gives my customers an approach to constantly refresh their guides, run reports, interface contact focuses to measurements, center around snapshots of truth, address problem areas, allocate proprietors, and substantially more.

Cons

I'd appreciate a feature of editing in full screen.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AG

Abias G.

Operation Manager

Graphic Design

### "quite inteligent, faster and so easy to access"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

March 4, 2020

we are trying to solve efficiency in business the quicker they solve problems the better

Pros

quiet easy and demonstrate how modern technology works

Cons

they need to be improved with time so that it makes our work easier and more faster

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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