--- title: "CallPlease Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CallPlease Software - reviews, pricing plans, popular comparisons to other Call Tracking products and more." source_url: "https://www.capterra.com/p/178397/CallPlease/" page_type: "product" language: "en" --- # CallPlease Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CallPlease ## What is CallPlease? Call productivity application that enables users and teams to manage call logs and messages, keeping a record of conversations. ## What is CallPlease used for? [Call Tracking](https://www.capterra.com/call-tracking-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $9 Per Feature, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CallPlease?[Manage this product listing](https://www.g2.com/products/callplease/claim_requests/new?auto=true) ## CallPlease Overview Updated August 2026 AI summary CallPlease is a call tracking solution designed for organizations of all sizes, offering tools for CRM integration, call recording, routing, caller ID, and tracking key call metrics. Businesses can monitor conversions and analyze keyword performance, with optional call transcription for deeper insights. The platform is accessible via cloud, web, and mobile devices, supporting flexible deployment needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CallPlease 4.3 (4) VS. [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting Price $9 Per Feature, Per Month Starting Price $239 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (4) Ease Of Use 4.6 (364) Value For Money 3.8 (4) Value For Money 4.5 (349) Customer Service 4.7 (3) Customer Service 4.5 (345) ## CallPlease alternatives Highest Rated [800.com](https://www.capterra.com/p/208208/800-com/) [4.7 (364)](https://www.capterra.com/p/208208/800-com/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/208208/800-com/) [Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/175788/Nextiva/) [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152004/Call-tracking-software/) [smrtPhone](https://www.capterra.com/p/255357/smrtPhone/) [4.7 (67)](https://www.capterra.com/p/255357/smrtPhone/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/255357/smrtPhone/) ## FAQs about CallPlease Overview ### What company size and specific industries is CallPlease built for? CallPlease is designed for businesses of all sizes that need to track, manage, or sync phone calls, messages, and call history from the web or a mobile device. The vendor description does not specify particular industries, so the product appears to suit a broad range of general business users. Features and Usability ### What are the key features of CallPlease? CallPlease offers CRM, call recording, call routing, call transcription, and caller ID for managing inbound and outbound calls. It also includes caller profiles, call tracking metrics, conversion tracking, and keyword tracking to connect conversations with contact records and measure call-driven outcomes. Getting Started and Support ### What training and onboarding options does CallPlease offer? CallPlease provides webinars and documentation to help teams get started. Webinars support guided, live instruction for setup and product overview, while documentation offers written reference material for self-paced review and step-by-step guidance on features and settings. Getting Started and Support ### What customer support options does CallPlease offer? CallPlease provides chat support. With no reviewer feedback available about support experiences, no clear patterns can be stated about response times, helpfulness, or common frustrations. The listed support option is limited to chat, so users should expect assistance through that channel only. ## Features AI summary Based on 899 Call Tracking reviews Capterra reviewers highlight these as the features buyers value most when choosing call tracking software: - **Call Routing** (**54%** of reviewers rated this feature as critical) - **Call Center Management** (**51%**) - **Call Tracking Metrics** (**46%**) CallPlease supports **Call Routing** and **Call Tracking Metrics**, so teams can direct incoming calls efficiently and monitor performance with clearer visibility into call activity. However, it does not include **Call Center Management**. Instead, it offers **Call Recording** (**48%**), which gives businesses another way to review conversations, check service quality, and keep useful records for training and follow-up, helping teams improve call handling and make better operational decisions. Caller ID Identify the number and contact information of a caller before answering the phone Call Recording Record the audio of phone conversations for quality assurance purposes Call Routing Sends voice calls to a specific queue based on predetermined criteria Call Tracking Metrics Measure campaign influence through collection of keyword tracking and revenue sources Call Transcription Voice conversion to text Conversion Tracking Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads CallPlease 8 features ### All Features - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Call Transcription: Voice conversion to text - Caller ID: Identify the number and contact information of a caller before answering the phone - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Keyword Tracking: Track and monitor a specific set of keywords --- Get Advice We can help you find the software with the features you need. Features 4.0 (4) 4.0 Based on 4 reviews ## Pricing Value for money 3.8 (4) Free Version Basic $9.00 Per Feature,Per Month Value for money 3.8 (4) 3.8 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (3) 4.7 Based on 3 reviews ## User reviews Overall rating 4.3 Based on 4 reviews Filter by rating 5(1) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent HK Henry K. President Environmental Services ### "Inexpensive Way to Track Calls" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 July 1, 2020 Overall, not bad software for someone who needs to keep track of their calls and customize what the next steps are, for example, call back at later time. Pros We needed software to be able for my office to give me calls as they came in so we could keep track of who I had called, what happened with the call and when the call happened. This software was able to do that in a very simplified format. Cons There have been some glitched over the years that made my staff unable to log in or found that some of the caller information would be missing and the available later on. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JT Julian T. Executive Assistant Law Practice ### "Calls Help Please" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 9, 2019 CallPlease is great for managing calls, and is highly customizable. Sometimes there are quirks and it won't let me make changes, but generally those sort out quickly. Overall my experience has been good. Pros The app integration is the best part for me. Cons I wish it had integration for one click dialing from a PC; a way to connect the computer to the phone. Reasons for choosing CallPlease Best fit for our needs. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 19, 2019 Great suggestions! VoIP integration and Click-to-Dial on the browser are coming soon! RC Robert C. Store Manager Retail ### "Perfect Replacement for Message Book" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 9, 2019 Pros Ease of use, feature set, value for money Cons Mobile (iPhone) app could use some work and optimization. Crashes when attempting to transfer call to another administrator. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User President Information Technology and Services ### "Throw out those While you were out pads!" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 December 7, 2018 Overall we are going to keep the software even though there are some things that bug us about the software. It has helped us to keep track of our phone calls. Pros We signed up so that we could keep track of phone calls coming in and getting called back. This has helped a lot so that we can keep track of who we have to call back, and who we did call and will have to follow up with. Cons The thing I dislike most about the software is that I am a one man show, with a personal assistant that helps me to keep things flowing. I had to purchase 2 licenses just so they could put messages on my account as the software will log you out if someone else logs in. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.