--- title: "Voiptime Cloud Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Voiptime Cloud Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/178440/Voiptime-Outbound-Call-Center/" page_type: "product" language: "en" --- # Voiptime Cloud Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Voiptime Cloud ## What is Voiptime Cloud? Provide excellent customer support and triple your telesales with a cloud-based multichannel Voiptime Contact Center solution! Intelligent call routing, ACD, multi-level IVR, Progressive & Predictive dialer (with flexible redialing rules, time zone settings), flexible call script builder, live call monitoring, ultimate reporting, and powerful REST API. Get up and running in less than 48 hours, with a fully configured environment and reliable VoIP lines with affordable rates in 200 countries. ## What is Voiptime Cloud used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Insurance CRM](https://www.capterra.com/insurance-crm-software/)[Telemarketing](https://www.capterra.com/telemarketing-software/) Top alternative Featured Overall rating Based on 80 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $70 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Voiptime Cloud?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://voiptimecloud.com/&name=Voiptime Cloud) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Voiptime Cloud 4.8 (80) VS. [4.2 (999)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $70 Per User, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (79) Ease Of Use 4.0 (967) Value For Money 4.8 (79) Value For Money 4.2 (790) Customer Service 4.8 (79) Customer Service 4.0 (762) ## Voiptime Cloud alternatives Highest Rated [4.8 (82)](https://www.capterra.com/p/141932/Ricochet/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (908)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,089)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.3 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars ## FAQs about Voiptime Cloud Overview ### What problems does Voiptime Cloud solve? Voiptime Cloud solves disorganized lead databases, slow manual dialing, missed follow-ups, and poor visibility into sales conversations by combining lead management, click-to-call dialing, call recording, callbacks, and real-time dashboards. Remote sales teams, telesales agents, account managers, recruiters, and event outreach teams benefit most from faster outreach and cleaner handoffs. Answer based on 70 reviews Overview ### Which roles and teams benefit most from Voiptime Cloud? Voiptime Cloud is most used by call center managers, sales leaders, account managers, and customer service teams that handle high-volume outbound and inbound calling. Executives and business owners use it to monitor performance, while team leads rely on campaign controls, agent supervision, routing, and reporting to improve productivity and service quality. Answer based on 78 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and specific industries is Voiptime Cloud built for? Voiptime Cloud is designed for call centers as well as sales and customer service departments of small to mid-sized businesses and larger organizations. It suits teams that need contact center tools for inbound and outbound campaigns, CRM, call recording, and reporting across sales and support operations. Features and Usability ### What are the key features of Voiptime Cloud? Voiptime Cloud includes core sales and communication features like lead management, click-to-call and power dialer tools, call recording, and callback scheduling. Differentiators include CRM integration, web-to-lead capture, real-time dashboard reporting, and client cards that store notes, communication history, documents, and call statuses for sales follow-up. Answer based on 41 reviews Pricing ### How much does it cost and what fees or limitations are included? Voiptime Cloud starts at $70 per user/month for the Basic plan, with a free trial available. Reviewers often describe it as cost-efficient, especially for affordable call rates, but some note separate SIP number and call tariff charges from another provider, and one review mentions limited reports and only outbound calling options. Answer based on 21 reviews Integrations ### Which third-party tools and platforms does Voiptime Cloud integrate with? Voiptime Cloud integrates with Gmail, Twilio, and Zapier. These connections cover email, telephony, and app automation, giving teams options to link Voiptime Cloud with messaging workflows and broader third-party systems through Zapier. Answer based on 17 reviews Getting Started and Support ### What training and onboarding options does Voiptime Cloud offer? Voiptime Cloud provides in-person training, live online sessions, webinars, and documentation to help teams get started. In-person training supports direct instruction, live online sessions and webinars offer guided sessions over the internet, and documentation gives written material for self-paced reference. Answer based on 5 reviews Getting Started and Support ### What customer support options does Voiptime Cloud offer, and how do users rate the experience? Voiptime Cloud offers Email/Help Desk, Knowledge Base, Phone Support, 24/7 live representatives, and chat. Users generally describe support as fast, helpful, and friendly, with quick fixes for technical issues and setup guidance. Some mention waiting for feature updates or clarification during integrations, but overall experiences are positive. Answer based on 25 reviews Ease of use ### Is Voiptime Cloud easy to use for sales and call center teams? Voiptime Cloud feels easy to use for most sales and call center teams, with a simple interface and quick onboarding. Small businesses and outbound teams often mention fast access to client records, callbacks, notes, and calling tools, though some users want more design customization and simpler data import options. Answer based on 24 reviews ## Features AI summary Based on 3,823 Call Center reviews Capterra reviewers point to these as the top features buyers look for in call center software: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**43%**) Voiptime Cloud supports all three of the features reviewers rank highest: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call center operations, keep accurate records of customer interactions, and track agent performance in real time, allowing teams to improve service quality and maintain more consistent support. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Appointment Scheduling Schedule appointments via a calendar Auto-Dialer System that automatically dials calls Voiptime Cloud 78 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Blended Call Center: A call center that both makes and receives calls - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Specific Caller ID: Control the name and number that appears on outbound caller ID - Chat/Messaging: Communicate using direct chat or messages within the system - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - FCC Compliance: Federal Communications Commission (FCC) compliance - For Insurance Industry: Intended to be used by insurers - FTC Compliance: Federal Trade Commission (FCC) compliance - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Integrations Management: Identify which applications need to exchange data and enable these data connections - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Power Dialer: System automatically dials the next number on the contact list after the previous call ends - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Preview Dialer: System provides callee information to agent prior to the call to help determine whether or not to make the call - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Pipeline Management: Pipeline view and tracking lead status - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.5 (79) 4.5 Based on 79 reviews ## Pricing Value for money 4.8 (79) Free Trial Basic $70.00 Per User,Per Month It includes: - ACD Routing and Call Queues - Advanced Historical Reporting - Agentless Campaigns (Voice Broadcasting) - Autodialing Campaigns (Preview - Built-in CRM With Custom Client Card Fields and Interaction History - Call Barging) - Call Script Builder - Email - Heightened Fault Tolerance - Inbound and Outbound IVR (Interactive Voice Response) - Multichannel Communication(Voice - Online Monitoring (With Call Whispering - Predictive Dialers) - Progressive - Quality Management - REST API and CRM Integration via Iframe - Support 8/5\* - Web Callback) - Web Chat - Workforce Management Value for money 4.8 (79) 4.8 Based on 79 reviews ## Integrations [ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (79) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (79) 4.8 Based on 79 reviews ## User reviews Overall rating 4.8 Based on 80 reviews Filter by rating 5(62) 4(18) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Manager Computer Software ### "Great software for sales department" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 2, 2021 Perfect tool for sales agents Pros Both power and predictive dialers are of great help. Our agents can easily process big databases and not waste time on manual dialing or no-answers. It's a real time-saver. Another benefit is handy campaign management. We can quickly create and launch campaigns and track every lead's status. It makes our workflow more organized. Cons No cons for today. We are pretty satisfied with Voiptime. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Anastasia M. Editorial Head Information Technology and Services ### "The best software for customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 1, 2021 Extremely user-friendly software for customer service Pros It is very easy to use! This simple interface doesn't require long training. Moreover, this software is quick to implement. Our migration from the other solution took less than two days. This software has two-way CRM integration that is very useful for our customer service reps. They can see the client's card from our CRM during the call that is a real time-saver. All the changes they make are automatically updating the client's data in the CRM system. Cons During our experience, we haven't found any cons yet. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MN Maryna N. Marketer Marketing and Advertising ### "We definitely recommend Voiptime Call Center solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 23, 2020 This is the exact solution we have been looking for! Pros First of all this software satisfies all our needs as we make both inbound and outbound calls, the outbound campaings are easily configured just in 5min, it also has a voice broadcasting, which we really needed for our business and last but not least we were glad to find it really cost-efficient. Cons We are completely good, no cons have been noticed so far. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP Anna P. CMO Marketing and Advertising ### "Simplifies sales management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 22, 2019 Overall, it’s a great software for sales that saves a lot of time and simplifies management. Highly recommended! Pros Extremely efficient software that automates every imaginable task related to dialing. Our sales reps have become three times more productive once they started using Voiptime. Also, this software provides lots of valuable insights: agents’ KPI, sales pipeline, campaign reporting, and more. Cons I haven't noticed any cons at the moment. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 13, 2019 Anna, thanks for the review! We are happy to have such loyal customer. Valeria T. PR Manager Computer Software ### "All-in-one solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 21, 2019 Voiptime is the best software we tested for optimizing sales and managing agents. It’s a great all-in-one solution. Pros Awesome software for an efficient sales process. Apart from having a super-efficient predictive dialer, it also includes lots of other useful features. The sales reps especially like that it keeps all the customer-related information in the client cards. And I love the fact that I can oversee their work at any time thanks to the real-time dashboard and sales reporting. Cons No cons for me, but a tool provides only a dialer but does not sell online numbers for use with a dialer. Therefore, I have to look for a supplier to buy DID and Sip numbers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Rostyslav K. CTO Financial Services ### "Plug-in Call center with CRM integration for Toastme" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 5, 2019 We had a task to quickly build call center with support of our custom CRM and were surprised with the exact match of Voiptimecloud product. Pros Fast integration Customer relationship and flexibility Customer support Cons So far we didn't face any problems with tasks that we had to solve. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OI Oleksandr I. CEO Marketing and Advertising ### "Exceeded expectations. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 16, 2018 Saving time and money Pros Long time I was searching for the software which will allow me to do calls to any spot on the planet without additional issues and desktop installations and be used as the CRM system at the same time. During my 5 years experience in telemarketing, I tried many different dialers, but the most special thing about this one is - super user-friendly interface. Everything is just so intuitive. Once you registered, you can start dial immediately, what can be easier? And of course, I must admit cheapest call rates I ever found. Very happy with Power Dialer which saved a lot of time for me and my team. Customer support is on the highest level, always responded very quickly. Cons Nothing, this is simply the best software I ever used in this field. Keep up the good job, looking forward to new releases. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CL Charlie L. Telecommunications ### "" 5.0 Overall Rating 5.0 5.0 Ease of Use 0.0 0.0 Features 0.0 0.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 March 30, 2018 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Alex K. Search Engine Optimizer ### "Automatize my day-to- day performance" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 29, 2018 Pros Voiptime Cloud is really reliable software. I am able to take notes while on a call with my clients, schedule meetings and callbacks, backtrack my call history to link the calls to my clients. Cons Nothing, I am impressed with all features of this software compared to what I have used in previous sales roles. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Yaromyr M. Head of ASR IT Banking ### "An excellent tool to manage and connect with your sales pipeline" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 29, 2018 Pros I like how well everything is organized and my team can efficiently make calls and send emails. It provides me with complete real-time visibility, right in my CRM. In addition, my sales reps love using local presence to get more people on the phone. Thanks to this feature, 80% of our phone calls are picked up and this helped to increase connection rate. Cons Really can't think of anything right now. However, analytics leave a bit to be desired and are more inflexible than I'd like. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/178440/Voiptime-Outbound-Call-Center/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.