--- title: "Voiptime Cloud Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Voiptime Cloud Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/178440/Voiptime-Outbound-Call-Center/" page_type: "product" language: "en" publication_date: "2026-09-28" --- # Voiptime Cloud Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 28, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Voiptime Cloud ## What is Voiptime Cloud? Provide excellent customer support and triple your telesales with a cloud-based multichannel Voiptime Contact Center solution! Intelligent call routing, ACD, multi-level IVR, Progressive & Predictive dialer (with flexible redialing rules, time zone settings), flexible call script builder, live call monitoring, ultimate reporting, and powerful REST API. Get up and running in less than 48 hours, with a fully configured environment and reliable VoIP lines with affordable rates in 200 countries. ## What is Voiptime Cloud used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Insurance CRM](https://www.capterra.com/insurance-crm-software/)[Telemarketing](https://www.capterra.com/telemarketing-software/) Top alternative Featured Overall rating Based on 80 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $70 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Voiptime Cloud?[Manage this product listing](https://www.g2.com/products/voiptime-cloud/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Voiptime Cloud 4.8 (80) VS. [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $70 Per User, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (79) Ease Of Use 4.0 (977) Value For Money 4.8 (79) Value For Money 4.2 (799) Customer Service 4.8 (79) Customer Service 4.0 (770) ## Voiptime Cloud alternatives Highest Rated [4.8 (82)](https://www.capterra.com/p/141932/Ricochet/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (912)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,116)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.3 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars ## FAQs about Voiptime Cloud Overview ### What problems does Voiptime Cloud solve? Voiptime Cloud solves fragmented lead and customer communication by centralizing contact records, notes, emails, documents, call recordings, and follow-up history in one profile. Its click-to-call dialer, lead assignment, callback reminders, and real-time reporting reduce manual dialing, missed follow-ups, and unclear agent activity. Sales teams, B2B telesales operations, call centers, recruiters, and remote account managers benefit. Answer based on 73 reviews Overview ### Which roles and teams benefit most from Voiptime Cloud? Voiptime Cloud is most used by call center, telesales, and sales managers who oversee outbound calling, agent activity, and campaign performance. Account managers and sales representatives use it to manage customer conversations and follow-ups, while QA teams review call quality. Owners, CEOs, and team leads monitor operational results and staff productivity. Answer based on 78 reviews Overview ### What company size and specific industries is Voiptime Cloud built for? Voiptime Cloud is designed for small to mid-sized call centers, sales teams, and customer service departments that need contact center tools for inbound and outbound calling, CRM integration, call recording, and reporting. It fits organizations in sales and customer support operations rather than a specific industry sector. Features and Usability ### What are the key features of Voiptime Cloud? Voiptime Cloud includes core CRM integration, omnichannel outreach, routing, scheduling, workforce management, and dashboard tools. Reviewers most often discuss its outbound dialer and lead management, with click-to-call, client cards, call recording, callbacks, notes, and real-time reporting supporting sales communication and follow-up workflows. Answer based on 41 reviews Pricing ### How much does it cost and what fees or limitations are included? Voiptime Cloud starts at $70 per user/month with its Basic plan for contact-center teams of 3–600 agents, and a free trial is available. Reviewers generally consider the software and call rates affordable, but report separate Voiptime and call-tariff payments, an externally purchased SIP number, and limited reporting. Answer based on 21 reviews Integrations ### Which third-party tools and platforms does Voiptime Cloud integrate with? Voiptime Cloud integrates with Gmail for email workflows, Twilio for communications services, and Zapier for connecting automated workflows across supported applications. These integrations support email, telephony, and cross-platform automation needs within Voiptime Cloud. Answer based on 17 reviews Getting Started and Support ### What training and onboarding options does Voiptime Cloud offer? Voiptime Cloud provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided setup remotely, webinars cover scheduled learning, and documentation offers written reference material for self-paced review. Answer based on 5 reviews Getting Started and Support ### What customer support options does Voiptime Cloud offer, and how do users rate the experience? Voiptime Cloud offers email/help desk, a knowledge base, phone support, 24/7 live representatives, and chat. Users generally describe support as fast, helpful, and friendly, citing quick fixes for technical issues and assistance with setup. One reviewer noted that email integration may take about an hour to display messages. Answer based on 25 reviews Ease of use ### Is Voiptime Cloud easy to use for sales teams? Voiptime Cloud offers an easy-to-learn workspace for managing leads, calls, and follow-ups. Sales teams and small businesses find client cards, callbacks, call recordings, filters, and click-to-call simple to access, while new staff can learn the interface quickly. Some users note CSV-only imports and limited design personalization add setup work. Answer based on 24 reviews ## Features AI summary Based on 3,851 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) Voiptime Cloud supports all three of the features reviewers rate most highly: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call center operations, keep accurate records of customer interactions, and oversee agent performance, allowing teams to improve service quality and handle calls more efficiently. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Appointment Scheduling Schedule appointments via a calendar Auto-Dialer System that automatically dials calls Voiptime Cloud 78 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Blended Call Center: A call center that both makes and receives calls - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Specific Caller ID: Control the name and number that appears on outbound caller ID - Chat/Messaging: Communicate using direct chat or messages within the system - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - FCC Compliance: Federal Communications Commission (FCC) compliance - For Insurance Industry: Intended to be used by insurers - FTC Compliance: Federal Trade Commission (FCC) compliance - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Integrations Management: Identify which applications need to exchange data and enable these data connections - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Power Dialer: System automatically dials the next number on the contact list after the previous call ends - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Preview Dialer: System provides callee information to agent prior to the call to help determine whether or not to make the call - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Pipeline Management: Pipeline view and tracking lead status - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.5 (79) 4.5 Based on 79 reviews ## Pricing Value for money 4.8 (79) Free Trial [View pricing plan details](https://www.capterra.com/p/178440/Voiptime-Outbound-Call-Center/pricing/) Basic $70.00 Per User,Per Month It includes: - ACD Routing and Call Queues - Advanced Historical Reporting - Agentless Campaigns (Voice Broadcasting) - Autodialing Campaigns (Preview - Built-in CRM With Custom Client Card Fields and Interaction History - Call Barging) - Call Script Builder - Email - Heightened Fault Tolerance - Inbound and Outbound IVR (Interactive Voice Response) - Multichannel Communication(Voice - Online Monitoring (With Call Whispering - Predictive Dialers) - Progressive - Quality Management - REST API and CRM Integration via Iframe - Support 8/5\* - Web Callback) - Web Chat - Workforce Management Value for money 4.8 (79) 4.8 Based on 79 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (79) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (79) 4.8 Based on 79 reviews ## User reviews Overall rating 4.8 Based on 80 reviews Filter by rating Counts reflect reviews available in this feed. 5(62) 4(18) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Business Intelligence and Data Warehouse Coordinator Used the software for: 3-5 years ### "Extremely simple and reliable software for sales" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 15, 2017 Pros It's really great software that helps to lead and manage our customers. It helps to organize our sales in a more productive way so that we don't miss any opportunity. Thanks to the real-time dashboard, I can now analyze and control data and monitor my team's work. In addition, while working with a big amount of customers, I can customize fields for client's card and import data easily. And one more thing, now we don't worry about forgetting our planned events and meetings as with this cool system we receive reminders not only in software but also to our email address. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Martin W. Used the software for: Less than 1 year ### "Online dialer, recording, lead management and scheduling" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2017 Pros I own a telesales company with a head office in Amsterdam and remote agents in different countries. All my employees use Voiptime to manage prospective clients and to make calls. This is a cloud solution, easy to log in, with excellent call quality. We record all conversations and are able to download them and to send to our clients who can proceed with leads. Lead and call statuses, callback, notes, lead source features help to work with leads more effectively. We definitely recommend this to business looking for a system to manage leads and to make online calls. Cons Only desktop version, no mobile application. Only outbound calls. When we export the database from the system into .exl file, we are able to export only lead contact information, no notes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer QA Test Manager Used the software for: Less than 1 year ### "great software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 18, 2017 Pros this software is easy to use and install. As it is cloud-based we don't need to disturb our IT department. Our sales team is completely loving it. The support team is really helpful. Cons one except the limitation of integration with other programs (Office 365 suite). Hope that soon they will do it. Really waiting. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Project manager Used the software for: 1-3 years ### "Makes sales more effective" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 22, 2018 Pros This software is a lifesaver to my day-to-day sales functions. It helps me to organize my performance and to be super productive. Now I can easily track lead's status, see all client's communication and listen to my previous calls. With the help of click-to-call functionality, I can reach to my clients just with one click. Cons: I don't have now some urgent minuses. Completely satisfied with it. In future, it will be great to be able to create email templates Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer User Acquisition Manager Used the software for: Less than 1 year ### "The best solution for SMBs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 14, 2018 Pros VoiptimeCloud has helped us to become better organized and procedural about our business development and sales. It automates the work of our sales reps and they now can focus on working with leads and developing opportunities, not on data entry. The speed and flexibility of the tool are impressive - finding contacts, creating views, calling directly from client's card, and updating information has become much faster and effective. The user interface is well designed and friendly. Cons I dislike nothing. However, it would be good to be able to make internal calls between managers for solving some urgent issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Head of ASR IT Used the software for: Less than 1 year ### "An excellent tool to manage and connect with your sales pipeline" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 2, 2018 Pros I like how well everything is organized and my team can efficiently make calls and send emails. It provides me with complete real-time visibility, right in my CRM. In addition, my sales reps love using local presence to get more people on the phone. Thanks to this feature, 80% of our phone calls are picked up and this helped to increase connection rate. Cons Really can't think of anything right now. However, analytics leave a bit to be desired and are more inflexible than I'd like. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Project Manager Used the software for: Less than 1 year ### "Invaluable tool for your daily sales tasks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2018 Pros It simple software that automates our day-to-day performance. Now we can work with data, submitted by our website leads, right away and not lose any of our prospects (thanks to web-to-lead feature) set up calls and meeting reminders call directly from clients card and enter notes during/after the call improve our work by analyzing call records Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Alex K. Search Engine Optimizer Used the software for: Less than 1 year ### "Automatize my day-to- day performance" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 2, 2018 Pros Voiptime Cloud is really reliable software. I am able to take notes while on a call with my clients, schedule meetings and callbacks, backtrack my call history to link the calls to my clients. Cons Nothing, I am impressed with all features of this software compared to what I have used in previous sales roles. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Valerie T. PR Manager Used the software for: Less than 1 year ### "All-in-one solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 8, 2019 Voiptime is the best software we tested for optimizing sales and managing agents. It’s a great all-in-one solution. Pros Awesome software for an efficient sales process. Apart from having a super-efficient predictive dialer, it also includes lots of other useful features. The sales reps especially like that it keeps all the customer-related information in the client cards. And I love the fact that I can oversee their work at any time thanks to the real-time dashboard and sales reporting. Cons No cons for me, but a tool provides only a dialer but does not sell online numbers for use with a dialer. Therefore, I have to look for a supplier to buy DID and Sip numbers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Product Management Office Used the software for: Less than 1 year ### "Awesome tool for organizing your work" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 22, 2018 Pros Voiptime Cloud is a great tool that is useful both for Sales and Marketing department. It helps a team to save a lot of time and automate many processes that were time-consuming. One of the best things about this software is that it constantly improves. Cons Well, we are looking forward to some more features like: - sending text messages or voicemails to our clients; - creating email templates. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/178440/Voiptime-Outbound-Call-Center/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.