# Voiptime Cloud Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Voiptime Cloud Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/178440/Voiptime-Outbound-Call-Center/alternatives --- # Voiptime Cloud Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Voiptime Cloud ## What is Voiptime Cloud? Provide excellent customer support and triple your telesales with a cloud-based multichannel Voiptime Contact Center solution! Intelligent call routing, ACD, multi-level IVR, Progressive & Predictive dialer (with flexible redialing rules, time zone settings), flexible call script builder, live call monitoring, ultimate reporting, and powerful REST API. Get up and running in less than 48 hours, with a fully configured environment and reliable VoIP lines with affordable rates in 200 countries. ## What is Voiptime Cloud used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Insurance CRM](https://www.capterra.com/insurance-crm-software/)[Telemarketing](https://www.capterra.com/telemarketing-software/) Overall rating Based on 80 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $70 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Voiptime Cloud?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://voiptimecloud.com/&name=Voiptime Cloud) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Voiptime Cloud 4.8 (80) VS. [4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $70 Per User, Per Month Starting Price $61 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (79) Ease Of Use 4.0 (951) Value For Money 4.8 (79) Value For Money 4.2 (774) Customer Service 4.8 (79) Customer Service 4.0 (746) ## Voiptime Cloud alternatives Highest Rated [4.8 (82)](https://www.capterra.com/p/141932/Ricochet/reviews/) Starting price $24.00 Per User, Per Month [4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month [4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month [4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/) Starting price $25.00 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Appointment Scheduling Schedule appointments via a calendar Auto-Dialer System that automatically dials calls Voiptime Cloud 78 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar System that automatically dials calls Distribute/route/connect calls Dials outbound calls automatically A call center that both makes and receives calls Track and manage schedules and meetings via an integrated calendar Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Schedule date and time for callbacks/follow-up calls or reminders Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Control the name and number that appears on outbound caller ID Communicate using direct chat or messages within the system Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Customize data fields to support various needs and use cases Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Manage, store and organize emails within the system or via third-party apps Federal Communications Commission (FCC) compliance Intended to be used by insurers Federal Trade Commission (FCC) compliance A call center that primarily receives calls, typically customer service focused Identify which applications need to exchange data and enable these data connections Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Store information about leads or contacts and track, manage and nurture them throughout the sales process Manage contacts across multiple mailing lists Ability to chat online in real time Agents choose who to call and when Observe and track the demand, usage, progress or quality of a system, product, or user Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. A call center that primarily makes calls, typically sales focused Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. System automatically dials the next number on the contact list after the previous call ends System calls multiple numbers at once and connects the agent to the first number that answers System provides callee information to agent prior to the call to help determine whether or not to make the call Streamlining repetitive tasks and activities through automated and predefined workflows Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Pipeline view and tracking lead status Search and filter data across systems to locate required information by entering keywords or certain criteria Create, manage and track all task activities and progression Track and manage the scheduling of tasks Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Computer-based system that allows users to send and receive voice messages A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. Features 4.5 (79) 4.5 Based on 79 reviews ## Pricing Value for money 4.8 (79) Free Trial Basic $70.00 Per User,Per Month It includes: - ACD Routing and Call Queues - Advanced Historical Reporting - Agentless Campaigns (Voice Broadcasting) - Autodialing Campaigns (Preview - Built-in CRM With Custom Client Card Fields and Interaction History - Call Barging) - Call Script Builder - Email - Heightened Fault Tolerance - Inbound and Outbound IVR (Interactive Voice Response) - Multichannel Communication(Voice - Online Monitoring (With Call Whispering - Predictive Dialers) - Progressive - Quality Management - REST API and CRM Integration via Iframe - Support 8/5\* - Web Callback) - Web Chat - Workforce Management Value for money 4.8 (79) 4.8 Based on 79 reviews ## Integrations [ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (79) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (79) 4.8 Based on 79 reviews ## User reviews Overall rating 4.8 Based on 80 reviews Filter by rating 5(62) 4(18) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AU Anonymous User Manager Computer Software ### "Great software for sales department" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 2, 2021 Perfect tool for sales agents Pros Both power and predictive dialers are of great help. Our agents can easily process big databases and not waste time on manual dialing or no-answers. It's a real time-saver. Another benefit is handy campaign management. We can quickly create and launch campaigns and track every lead's status. It makes our workflow more organized. Cons No cons for today. We are pretty satisfied with Voiptime. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Anastasia M. Editorial Head Information Technology and Services ### "The best software for customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 1, 2021 Extremely user-friendly software for customer service Pros It is very easy to use! This simple interface doesn't require long training. Moreover, this software is quick to implement. Our migration from the other solution took less than two days. This software has two-way CRM integration that is very useful for our customer service reps. They can see the client's card from our CRM during the call that is a real time-saver. All the changes they make are automatically updating the client's data in the CRM system. Cons During our experience, we haven't found any cons yet. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MN Maryna N. Marketer Marketing and Advertising ### "We definitely recommend Voiptime Call Center solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 23, 2020 This is the exact solution we have been looking for! Pros First of all this software satisfies all our needs as we make both inbound and outbound calls, the outbound campaings are easily configured just in 5min, it also has a voice broadcasting, which we really needed for our business and last but not least we were glad to find it really cost-efficient. Cons We are completely good, no cons have been noticed so far. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP Anna P. CMO Marketing and Advertising ### "Simplifies sales management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 22, 2019 Overall, it’s a great software for sales that saves a lot of time and simplifies management. Highly recommended! Pros Extremely efficient software that automates every imaginable task related to dialing. Our sales reps have become three times more productive once they started using Voiptime. Also, this software provides lots of valuable insights: agents’ KPI, sales pipeline, campaign reporting, and more. Cons I haven't noticed any cons at the moment. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 13, 2019 Anna, thanks for the review! We are happy to have such loyal customer. Valeria T. PR Manager Computer Software ### "All-in-one solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 21, 2019 Voiptime is the best software we tested for optimizing sales and managing agents. It’s a great all-in-one solution. Pros Awesome software for an efficient sales process. Apart from having a super-efficient predictive dialer, it also includes lots of other useful features. The sales reps especially like that it keeps all the customer-related information in the client cards. And I love the fact that I can oversee their work at any time thanks to the real-time dashboard and sales reporting. Cons No cons for me, but a tool provides only a dialer but does not sell online numbers for use with a dialer. Therefore, I have to look for a supplier to buy DID and Sip numbers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Rostyslav K. CTO Financial Services ### "Plug-in Call center with CRM integration for Toastme" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 5, 2019 We had a task to quickly build call center with support of our custom CRM and were surprised with the exact match of Voiptimecloud product. Pros Fast integration Customer relationship and flexibility Customer support Cons So far we didn't face any problems with tasks that we had to solve. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OI Oleksandr I. CEO Marketing and Advertising ### "Exceeded expectations. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 16, 2018 Saving time and money Pros Long time I was searching for the software which will allow me to do calls to any spot on the planet without additional issues and desktop installations and be used as the CRM system at the same time. During my 5 years experience in telemarketing, I tried many different dialers, but the most special thing about this one is - super user-friendly interface. Everything is just so intuitive. Once you registered, you can start dial immediately, what can be easier? And of course, I must admit cheapest call rates I ever found. Very happy with Power Dialer which saved a lot of time for me and my team. Customer support is on the highest level, always responded very quickly. Cons Nothing, this is simply the best software I ever used in this field. Keep up the good job, looking forward to new releases. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CL Charlie L. Telecommunications ### "" 5.0 Overall Rating 5.0 5.0 Ease of Use 0.0 0.0 Features 0.0 0.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 March 30, 2018 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Alex K. Search Engine Optimizer ### "Automatize my day-to- day performance" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 29, 2018 Pros Voiptime Cloud is really reliable software. I am able to take notes while on a call with my clients, schedule meetings and callbacks, backtrack my call history to link the calls to my clients. Cons Nothing, I am impressed with all features of this software compared to what I have used in previous sales roles. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Yaromyr M. Head of ASR IT Banking ### "An excellent tool to manage and connect with your sales pipeline" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 29, 2018 Pros I like how well everything is organized and my team can efficiently make calls and send emails. It provides me with complete real-time visibility, right in my CRM. In addition, my sales reps love using local presence to get more people on the phone. Thanks to this feature, 80% of our phone calls are picked up and this helped to increase connection rate. Cons Really can't think of anything right now. However, analytics leave a bit to be desired and are more inflexible than I'd like. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/178440/Voiptime-Outbound-Call-Center/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. 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