# Voiptime Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Voiptime Cloud the right Call Center solution for you? Explore 80 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178440/Voiptime-Outbound-Call-Center/reviews --- Voiptime Cloud 4.8 (80) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Voiptime Cloud Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews AM Anastasia M Editorial HeadInformation Technology and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “They can see the client's card from our CRM during the call that is a real time-saver.“ June 1, 2021 Tatyana D ManagerComputer Software, 201 - 500 employeesUsed the software for: More than 2 years. “Both power and predictive dialers are of great help.“ June 2, 2021 Tatyana D ManagerComputer Software, 201 - 500 employeesUsed the software for: More than 2 years. “Another benefit is handy campaign management.“ June 2, 2021 AM Anastasia M Editorial HeadInformation Technology and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “It is very easy to use!“ June 1, 2021 ## Showing most helpful reviews Showing 1-25 of 80 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Vladimir L. Business Intelligence and Data Warehouse Coordinator Used the software for: 2+ years ### "Extremely simple and reliable software for sales" November 14, 2017 5.0 Pros It's really great software that helps to lead and manage our customers. It helps to organize our sales in a more productive way so that we don't miss any opportunity. Thanks to the real-time dashboard, I can now analyze and control data and monitor my team's work. In addition, while working with a big amount of customers, I can customize fields for client's card and import data easily. And one more thing, now we don't worry about forgetting our planned events and meetings as with this cool system we receive reminders not only in software but also to our email address. Review Source Martin W. Used the software for: 6-12 months ### "Online dialer, recording, lead management and scheduling" June 8, 2017 5.0 Pros I own a telesales company with a head office in Amsterdam and remote agents in different countries. All my employees use Voiptime to manage prospective clients and to make calls. This is a cloud solution, easy to log in, with excellent call quality. We record all conversations and are able to download them and to send to our clients who can proceed with leads. Lead and call statuses, callback, notes, lead source features help to work with leads more effectively. We definitely recommend this to business looking for a system to manage leads and to make online calls. Cons Only desktop version, no mobile application. Only outbound calls. When we export the database from the system into .exl file, we are able to export only lead contact information, no notes. Review Source Nadiia T. QA Test Manager Computer Software Used the software for: 6-12 months ### "great software" December 15, 2017 4.0 Pros this software is easy to use and install. As it is cloud-based we don't need to disturb our IT department. Our sales team is completely loving it. The support team is really helpful. Cons one except the limitation of integration with other programs (Office 365 suite). Hope that soon they will do it. Really waiting. Review Source Nazar B. Project manager Used the software for: 1-2 years ### "Makes sales more effective" January 19, 2018 5.0 Pros This software is a lifesaver to my day-to-day sales functions. It helps me to organize my performance and to be super productive. Now I can easily track lead's status, see all client's communication and listen to my previous calls. With the help of click-to-call functionality, I can reach to my clients just with one click. Cons: I don't have now some urgent minuses. Completely satisfied with it. In future, it will be great to be able to create email templates Review Source Dmitry A. User Acquisition Manager Computer Games Used the software for: 6-12 months ### "The best solution for SMBs" March 13, 2018 5.0 Pros VoiptimeCloud has helped us to become better organized and procedural about our business development and sales. It automates the work of our sales reps and they now can focus on working with leads and developing opportunities, not on data entry. The speed and flexibility of the tool are impressive - finding contacts, creating views, calling directly from client's card, and updating information has become much faster and effective. The user interface is well designed and friendly. Cons I dislike nothing. However, it would be good to be able to make internal calls between managers for solving some urgent issues. Review Source Yaromyr M. Head of ASR IT Banking Used the software for: 6-12 months ### "An excellent tool to manage and connect with your sales pipeline" March 29, 2018 5.0 Pros I like how well everything is organized and my team can efficiently make calls and send emails. It provides me with complete real-time visibility, right in my CRM. In addition, my sales reps love using local presence to get more people on the phone. Thanks to this feature, 80% of our phone calls are picked up and this helped to increase connection rate. Cons Really can't think of anything right now. However, analytics leave a bit to be desired and are more inflexible than I'd like. Review Source Anton P. Project Manager Used the software for: 6-12 months ### "Invaluable tool for your daily sales tasks" March 14, 2018 5.0 Pros It simple software that automates our day-to-day performance. Now we can work with data, submitted by our website leads, right away and not lose any of our prospects (thanks to web-to-lead feature) set up calls and meeting reminders call directly from clients card and enter notes during/after the call improve our work by analyzing call records Review Source Alex K. Search Engine Optimizer Used the software for: 6-12 months ### "Automatize my day-to- day performance" March 29, 2018 5.0 Pros Voiptime Cloud is really reliable software. I am able to take notes while on a call with my clients, schedule meetings and callbacks, backtrack my call history to link the calls to my clients. Cons Nothing, I am impressed with all features of this software compared to what I have used in previous sales roles. Review Source Valeria T. PR Manager Computer Software Used the software for: Less than 6 months ### "All-in-one solution" February 21, 2019 4.0 Voiptime is the best software we tested for optimizing sales and managing agents. It’s a great all-in-one solution. Pros Awesome software for an efficient sales process. Apart from having a super-efficient predictive dialer, it also includes lots of other useful features. The sales reps especially like that it keeps all the customer-related information in the client cards. And I love the fact that I can oversee their work at any time thanks to the real-time dashboard and sales reporting. Cons No cons for me, but a tool provides only a dialer but does not sell online numbers for use with a dialer. Therefore, I have to look for a supplier to buy DID and Sip numbers. Review Source Marta Z. Product Management Office Used the software for: 6-12 months ### "Awesome tool for organizing your work" March 15, 2018 5.0 Pros Voiptime Cloud is a great tool that is useful both for Sales and Marketing department. It helps a team to save a lot of time and automate many processes that were time-consuming. One of the best things about this software is that it constantly improves. Cons Well, we are looking forward to some more features like: - sending text messages or voicemails to our clients; - creating email templates. Review Source MC Mustafa C. Telemarketing Sales Team Manager Marketing and Advertising Used the software for: 6-12 months ### "We use this software to call potential leads in different countries" May 15, 2017 5.0 We are able to call our leads in UK and USA with good prices and quality. We are able to save all phone calls and to set callbacks and follow-ups. Making a call is really easy, it can be done with one click. After the conversation agents can leave notes and change lead status in order to pass it to account manager. With this software we operate smarter and faster. Pros We like the combination of dialer with lead nurturing tools. Calls are saved in lead profiles, agents can schedule callbacks, if the lead does not answer. Cons 1) no option to buy a DID number directly in this system; 2) one accounts can be set only for one number; 3) only two types of events: callback and meeting available to create in the calendar. Review Source JG Joshua G. Manager Used the software for: Less than 6 months ### " Voiptime Cloud Lead Management Software review" May 3, 2017 4.0 I leave this review here as we first found out about Voiptime from Capterra. We were looking for an online dialing system with high call quality and a recording feature. We considered Voiptime as it offers not only a dialer but also tools for customer management (history, notes, calendar, callbacks, reports). Our staff travels a lot so it is important for us to be able to access customer database and make calls online. We created a company account and added staff members as users. They uploaded their contact lists. The setup process was rather quick and took us less than two hours. The system is available online and is rather reliable. During the last 5 months we use this product daily and only one time the website was down to technical problems. However this was sold in less than 10 minutes. Pros Good combination of a dialing tool and CRM. Easy to start using, easy to upload contacts to. Excellent call connection quality. Affordable price. Cons Less customer managing options than in other CRMs. No pipeline report. Lead management systems are more simple than CRMs. Review Source VK Vania K. Senior Trainer Used the software for: 6-12 months ### "Useful LMS with an online dialer" March 17, 2017 5.0 I will share our experience with Voiptime. We use this software at our compny for around 6 months. It offers helpful tools for organizing and managing sales contacts, including email synchronization and a dialer. The dialer uses online numbers (SIP) to make calls. As it is an IP telephony, it's relatively cheap and handy when your clients are in different countries and cities. We use Voiptime daily and it helps us to organize the workflow and contacts. Will continue using it. Pros Good support, easy to use. Cons Although there is a dashboard in the system, we need more reports and forecasting features. Review Source BH Beata H. Customer Service &Operation Executive, Interim Man Management Consulting Used the software for: 6-12 months ### "Great choice of features" November 7, 2017 5.0 it really helps to organize and improve my sales performance. Pros This software is a life-saver for my day-to-day sales function. With the help of click-to-call you just call to clients easier and quicker. You can write call notes to remind you of the previous conversation with the client. This help to follow up better and not to miss any opportunity. Cons it would be useful to receive inbound calls, as our company is going to expand, but as far as I understood they are about to release this feature. Review Source SB Sue B. Manager Marketing and Advertising Used the software for: Less than 6 months ### "Great for B2B telesales" May 8, 2017 5.0 We manage our customer database with this software and make calls. As we have a lot of agents working remotely, it is important for us that the system is available online and all calls are recorded, so we can control the call quality and send recoridngs to our customers. It is easy to assign leads from one agent (cold calls) to another (account manager) as all communication data (phone recordings, notes, emails, documents) is stored in the card. The dialer is click-to-call, not predictive, so it perfectly works for B2B sales. Pros A dialer with recording option and lead management features combined in one solution. Excellent for telesales. Cons For contact import the system excepts only csv files. Our database was in excel, so we had to convert the file. However, it was a minor problem, as it was not hard to do, we just googled for instructions. Review Source PS Pat S. VP Marketing Environmental Services Used the software for: Less than 6 months ### "Great option for sales" March 15, 2017 5.0 Before we switched to Voiptime Cloud, our sales team used several other systems for contact management, mainly free. But free products are not always good. Some important features were missing, one time we've lost a part of valuable data because of system crash. We had some comments to security and reliabilty. But if you use a software for free, you can't really demand anything special. Voiptime Cloud Lead Management Software is a perfect choice for this price. It is reliable, easy to use and has all tools for managing leads we need. It really helps our operations and improves client management. And we save some costs on phone calls, as calling online with Voiptime dialer is relatively cheap. We started using this solution about 3 months ago and are quite satisfied with it. Pros Ability to make relatively cheap online calls Cons The calendar needs to be more flexible Review Source LL Laura L. Loans Manager Banking Used the software for: Less than 6 months ### "Helps me to reach better results by organizign my work" May 18, 2017 5.0 I am not very technically advanced, thus I was looking for a simple solution, that would allow me to save lead information, check interaction history, attach documents, make calls and record them. Voiptime has all these tools. It is available onlne and really easy to set up and to work with. They have very good Skype support, answering questions and giving advices. Good job, guys. Pros I connected the system to my webpage and all lead information uploads directly to the system: name, surname, phone, email, ready to work with. I schedule follow-ups in the calendar. I also use this software to call my prospects as I can record calls. Cons I need to pay separately, on different websites: for using Voiptime system and forcall tarrification. Review Source MN Maryna N. Marketer Marketing and Advertising Used the software for: Less than 6 months ### "We definitely recommend Voiptime Call Center solution" April 23, 2020 5.0 This is the exact solution we have been looking for! Pros First of all this software satisfies all our needs as we make both inbound and outbound calls, the outbound campaings are easily configured just in 5min, it also has a voice broadcasting, which we really needed for our business and last but not least we were glad to find it really cost-efficient. Cons We are completely good, no cons have been noticed so far. Review Source JM Judith M. Head of HR Internet Used the software for: Less than 6 months ### "excellent featured software" November 21, 2017 4.0 Pros Our company has started using this software recently and we haven't regretted about our decisions. We can receive outbound and inbound calls and all the process is automated. It is much easier now to call to our candidates or collaborate with other recruit agencies. Thanks to click-to-call, we save tone of time. In addition, it is so useful that you can add notes and change date while still on the call. Cons one minus is that they don't have integration into Office 365 suite which we use. Hope in future they will take it into consideration. Review Source HS Harald S. Head Of Sales Marketing and Advertising Used the software for: Less than 6 months ### "Great software for sales team" November 21, 2017 4.0 Pros The great thing about this software is that it is so quick to implement and no special training or IT staff are needed. So you can start using it right away and save time; VopitimeCloud dashboard provides an excellent real-time view of my sales team's productivity; With call recording and monitoring I can improve compliance and check quality assurance. Cons I would like to be able to keep track of pipeline and sales velocity. Customer service has assured that soon they will launch this feature. Waiting for it. Review Source AS Anastasia S. Customer service representative Used the software for: Less than 6 months ### "Awesome software" October 27, 2017 4.0 Pros \- easy to track client's status - can integrate system with my email - set up callbacks in system calendar - see all clients communication history - listen to my previous calls - handy and easy CRM system to use - handling calls to prospects became more fast and efficient - thanks to dashboard I can see problems in sales and work on them Cons \- there are no filters in the call records tab - unable to edit previous notes in client's card - can't create email templates Review Source MM Mirjam M. Account Manager Human Resources Used the software for: ### "Dialer + tools for working with clients" April 24, 2017 4.0 We re an international recruiting company, searching for job candidates in different countries. We need to make a lot of calls on an affordable price and to organize our candidates' database. Voiptime helpes us with this. The call quality is excellent and all calls are recorded and stored in the client profile. With the Add Notes option we update information on candidates. The Add Document function allows us to upload CVs and offers sent. As our clients are in different time zones, Schedule Callback tool helps us to set a call for a proper time and reminds about it at the time of the call. Good softare for good money. Pros Good call quality, affordable price, lead management tools, ability to assign project to a responsible manager. Review Source CS Chris S. Head, Telemarketing Used the software for: Less than 6 months ### "An ok software for telesales" May 15, 2017 4.0 Pros This system is easy to access and is reliable. We work with business to business telesales and use the dialer to reach clients. The connection quality is all right. Tools are easy to use, call can be made with one click. Works with IVR. Shows new contacts in dashboard. Cons No sms option, this software is developed mainly for outcoming calls, incoming calls are not recorded. Review Source SW Stephen W. Executive Manager Used the software for: Less than 6 months ### "Helpful solution for client management" March 6, 2017 5.0 This is a cloud solution, easily accesible from everywhere. Good lead management tools. It helps us to organize our sales and client management. Our sales team updates all client information at the system and we can always check status of clients and what was done to contact them. We use Voiptime Cloud also to make calls. The solution allows us to record phone conversations and download recordings. The client card is easy and can fit all customer information we have. Review Source EA Eva A. Sr Mortgage Loan Originator Financial Services Used the software for: ### "We are satisfied" April 21, 2017 4.0 In mortgage business communication with clients is crucial. This software helped us to run business and manage leads more professionally. Since we started using it, our sales became more structures and effective, and our client database looks much more organized. It's so important to have all contacts in order, stored in one place, to be able to open the system and to access all client information. We are scheduling a workflow, meetings and callbacks in Voiptime. We also make calls from the system. This was a very valuable upgrade to our operations. 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