# Page 2 | Voiptime Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Voiptime Cloud the right Call Center solution for you? Explore 80 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178440/Voiptime-Outbound-Call-Center/reviews --- Voiptime Cloud 4.8 (80) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Voiptime Cloud ## Showing most helpful reviews Showing 26-50 of 80 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Manager Computer Software Used the software for: 2+ years ### "Great software for sales department" June 2, 2021 5.0 Perfect tool for sales agents Pros Both power and predictive dialers are of great help. Our agents can easily process big databases and not waste time on manual dialing or no-answers. It's a real time-saver. Another benefit is handy campaign management. We can quickly create and launch campaigns and track every lead's status. It makes our workflow more organized. Cons No cons for today. We are pretty satisfied with Voiptime. Review Source JC Jason C. Sales Department Manager Used the software for: 6-12 months ### "Dialing and lead managment software for small businesses" June 1, 2017 5.0 It helps us to make affordable calls to different countries and to lead prospects through the sales pipeline easier and more persistantly, increasing the conversion rate. Since we started using this software our sales are smoother and planned, workflow scheduling is easier. Customer service is also getting better, as we store all lead information in the system and can access it any time we need it. Pros Our sales department uses Voiptime to manage prospect information and make calls. It is very convenient to be able to dial leads directly from the system and to have phone recordings saved in the lead card, available for download and listening. Sales agents can make notes while talking to client over the phone. The dashboard allows to monitor department statistics in real time as well as to make customer estimations. The call quality is good. The online support is fast and helpful. Cons Limited lead qualifying options, not all statuses are reflected in dashboard, operators can go through IVR only if the lead is dialed through the softphone, and than in call history the name of the cient is not mentioned, no option to create a new client after dialing a number from the softphone. Review Source MP Marianne P. Manager Photography Used the software for: 6-12 months ### "Wins clients back!" March 9, 2017 5.0 I run a small photo company and we deal with a lot of people. It is important not only to satisfy our clients and make outstanding photos, but to also to provide a good customer service and to keep in touch with clients even after the photoshooting is over. Before we stared using Voiptime Cloud, our client list was a mess. Now everything is perfectly organized, easy to find in one place. We use Notes field to save photoshooting details and any important information. Our clients are really impressed that we remember details from their life, they become our friends. The key to this is really easy: before the meeting we open client card and read notes and communication history. This helps to restore everything in the memory. To develop our business we started running special offers and use Voiptime dialer to make calls. Useful fiters help us to find clients who might need the other photoshooting. Calling online from the system is really cost efficient and works for us perfectly. We boosted the number of orders significantly with Voiptime Cloud adn won many clients back. Pros Helps to organize clients and schedule the working day. Efficient online dialer. Cons No tool for sending emails from the system. Review Source CR Chuck R. Senior Sales Consultant Automotive Used the software for: Less than 6 months ### "Enables us to manage customers better and to sell more cars" May 2, 2017 5.0 This system helps us to manage customers smarter and to contact potential customers regularly. We make our time scheduling in Voiptime and it reminds us about calls and meetings. We use the dialer to contact our clients as it is much cheaper than cell phone and enables us to record all conversation. We store all our client data in Voiptime, assigned to different consultants. It is easy to reassign clients from one sales person to another and no data is lost when sales consultants leaves the team. Pros We use this software for managing customers of our car dealership. Our team is working together to make our client's experience unlike any other. This software helps us to nurture customers smarter and in a more organized way. We enspired all our consultants to switch to Voiptime. They use it to call clients and to schedule communication. We use the calendar to schedule sales calls so no opportunity is missed. The system allows us to filter clients according to their preferences and to assign customers. All phone calls can be made with the system's dialer and recorded. Call tarrification is very attractive. This software combines very useful tools for customer service and sales for a good price. Cons The system interface should be more adjustable, especially the calendar and client card. There should be more tutorials on how to use software tools. We would also like the dashboard to be more advanced. Review Source RF Roy F. Head of Operations Public Relations and Communications Used the software for: 6-12 months ### "Excellent for a call center with remote agents" May 11, 2017 5.0 This system enables us to call clients from different countries (B2B). It saves time to our sales agents, as they just have to click on one button in order to make a phone. All calls are recorded and can be checked or downloaded. All communicaion is saved in the system, it easy to track the progress and to assign or reassign clients. We were looking for an online solution that could be accessed from every computer, as we have remote agents working from different locations, that's why we have chosen Voiptime. One more advantage of it is a really easy set-up process and reliability. Pros This software is available online, which is really important for us, as we have remote agents and few offices in different locations. Cons This software provides only a dialer, but doesn't sell online numbers to use with dialer. So we had to look for a vendor in order to buy a DID and Sip numbers. Voiptime support manager helped us by suggesting few good vendors, however, it would be easier for us if the software sell online numbers as well. Review Source OI Oleksandr I. CEO Marketing and Advertising Used the software for: 6-12 months ### "Exceeded expectations. " April 16, 2018 5.0 Saving time and money Pros Long time I was searching for the software which will allow me to do calls to any spot on the planet without additional issues and desktop installations and be used as the CRM system at the same time. During my 5 years experience in telemarketing, I tried many different dialers, but the most special thing about this one is - super user-friendly interface. Everything is just so intuitive. Once you registered, you can start dial immediately, what can be easier? And of course, I must admit cheapest call rates I ever found. Very happy with Power Dialer which saved a lot of time for me and my team. Customer support is on the highest level, always responded very quickly. Cons Nothing, this is simply the best software I ever used in this field. Keep up the good job, looking forward to new releases. Review Source MB Mark B. Building Engaged Communities for Makers & Sellers Public Relations and Communications Used the software for: Less than 6 months ### "Use this software to contact and manage participants of big forums" May 19, 2017 5.0 Organizing big events is not easy. We use this software to organize our sales team, responsible for forum participants. We have over 10000 contacts in our database and we contact them all to invite to the event. This system helps us to keep track of communication, including emails and phone conversations. My team also makes call from the system to make them recorded. Pros This software is great as it makes my team more organized. We organize big sales forum and need to invite and contact thousands of people, describing the event, sending agenda, calling and discussing conditions etc. This software helps us with all these tasks. We uploaded lead database into the system and now every client has a separate card with contact information and communication log, including emails and call recordings. Statuses help to filter clients easier and to move them through the sales funnel. As we contact our leads using different communication channels, including phone, we use this software to make calls as well. Call tarrification is very good and affordable, all calls are recorded, which is also very helpful. Great software for event teams! Review Source TC Timothy C. Director of Purchasing Used the software for: Less than 6 months ### "Good dialer to make online calls" April 10, 2017 5.0 We were looking for a reliable call center solution with a dialer to make international calls to our clients from different countries. Voiptime Cloud dialer is very easy to use and cost efficient. It enables making calls from a client card as well as by entering number in a manual dialer. The connection quality is excellent and all calls can be recorded. A dialer comes in a package with the system for lead management which is convenient and helps to organize customer database. Voiptime is an online solution more flexible and accessible than desktop versions. To make calls you are charged a monthly fee (20USD) for using the Voiptime system + per minute tarrif of online number provider. However alltogether it is still much cheaper than other international dialing options we have been looking at. Pros Cost efficient calls, lead management system, available online. Excellent support. Cons In order to start making calls, sip number needs to be connected to the system. If you don't have such a number yet, you will need to buy it from a different provider, as Voiptime Cloud doesn't sell them and provides only a dialer and an LMS. However we contacted their support and they suggested us several providers and helped to set the system. Review Source AB Ahmad B. Telesales Team Manager Telecommunications Used the software for: Less than 6 months ### "Best software on the market for small telesales teams, calling businesses" May 19, 2017 5.0 We are a small telesales team with a head office in USA and remote agents working from India, Philippines, Pakistan. We use this online system to call leads, record calls, report our clients, monitor call quality, set callbacks, leave notes in communication history. This software unables us to work together while being in different countries and to reach better sales results. Pros We are a small telesales company, most of our agents work from home, thus for us these features of Voiptime are the most important: - cost-efficient dialer (with ability to buy numbers of different countries so our leads see that a local number tries to reach them) - call recording (to be able to check call conversation quality and to be able to send recordings to our clients, if needed) - online access (our agents use the system and make calls from home) - ability to make notes at the client card and to see interaction history - lead statuses (to track progress) - lead assignement - filters - dashboard Cons We would also like to use this system for our support team. But Voiptime allows working only with outcoming calls. Review Source IK Ilya K. PPC specialist Used the software for: 6-12 months ### "Effective CRM" March 14, 2018 5.0 Pros I love how Voiptime Cloud helps me stay organized, focus on things that matter most and close more deals. Now, I do not miss any details (can refer to the call any time thanks to calls records), can keep all my document organized (all important files (contracts, bills) can be attached to the system) and set up callbacks as well as meeting reminders in the calendar and receive notification reminders both in the system interface and your email. Review Source SB Sarah B. Account Manager Information Technology and Services Used the software for: 6-12 months ### "Good experience. Enables to make calls and nurture clients" May 11, 2017 5.0 With the help of this system we systemized our lead database and organized sales department operations. We store all client information in their profile pages and it helps us to nurture them smarter. We also use dialer to phone leads as it is cost-efficient and we are able to record conversations and to save them. We use callback and follow-up tools to schedule communication with clients and to stay more organized. This software is useful for small and middle size companies that need a lead management system and make a lot of phone calls. Pros Call recording option, dashboard, follow-up scheduling. Affordable pricing. SaaS solution, easy to set. Cons Interface is not very adjustable. Only desktop version of the system available, no version for mobile devices. Review Source AS Ashlee S. Sales and Marketing Admin Information Technology and Services Used the software for: 6-12 months ### "Reliable dialer and excellent tools for managing clients" May 29, 2017 5.0 This software helps us to manage our clients and prospects as well as to call them and to record conversations. Pros We use this software for over 6 months to call our clients online, record calls and manage customer data. The system is reliable, call quality is excellent, lead card saves all interaction data, so it's easy to catch on the customer comunication. It's a SaaS solution, so it's easy to access, payment is charged on monthly base, depending on the number of seats. Cons Dashboard picks into reports only leads with default statuses, so the data is sometimes unaccurate. Only 1 SIP number per account can be set. No call routing. Review Source Aleksey B. Engineer Used the software for: Less than 6 months ### "Great value and great potential" February 16, 2018 5.0 Pros My department have been testing several CRM and come across VoiptimeCloud. This software is a great solution for our company as it: User-friendly CRM you can set up callbacks on and receive reminders Call to the client directly from the system Integrate it with Email an inbound call is transferred directly to the rep who is assigned to that lead Review Source Ivanna K. QA Engineer Used the software for: 6-12 months ### "Great way to keep CRM data organized" January 12, 2018 5.0 Pros This software is easy to use and has a great interface. We can utilize follow-up tasks, track activity and have quick insight into outbound and inbound calls. Far better in comparison to our previous solution. Cons Our sales department team would like to have possibility to integrate it with other solutions: Google analytics, Office 365 suite. Review Source IV Igor V. CEO Information Technology and Services Used the software for: 6-12 months ### "It is really fantastic and increase our sales" November 7, 2017 5.0 Thanks to this software we increase out revenue up to 150%. So, I definitely recommend VoipTime for those who want to receive good quality software with reasonable price. Pros Since we have purchased it, my team haven't had any problems as it is very easy to use. With web-to-lead features, now all our contacting leads fall from our site directly to CRM. Thanks to automation, our agent spend more time talking and dealing with client than with non-sales tasks. Cons There are no obvious minuses to be mentioned, but it would be great to see the possibility to bulk edit and reassign of leads to other sales reps. Review Source LD Laurent D. Owner Used the software for: Less than 6 months ### "An innovative tool to attain success with my business" May 8, 2017 5.0 I know that strong communication with our clients is an essential ingredient to attain our business goals and dreams in a more efficient as well as more professional way. Before, I haven't found a good software with dialer just like the Voiptime Cloud. After I have applied it to my business, the operation has generally improved. With the support of this software, I can save money, time and effort in attaining the goals of my company. We manage customer data in Voiptime and call clients with the system. Pros Allows to save client information in one place: phone, address, company information, purchase information, documents, phone conversation recordings, emails. Callback scheduling option. Available online. API that allows to connect the system to lead generating forms at the website. Security. Cons Email synchronization is rather slow. It takes 10-15 minutes for a new email to be displayed in the system. The software doesn't allow sending emails, it just synchronizes messages with the email. Review Source Mykola Z. Team Lead Internet Used the software for: Less than 6 months ### "User-friendly LMS that is constantly improved." December 18, 2017 4.0 Pros Easy-to-use software that doesn't require a long training for my colleagues. They constantly improve their functionality. Very helpful support team. Cons It would be helpful, in a case of urgency, to be able to make internal calls between managers. Also it would be great to have a predictive dialer. Review Source MR Marcin R. Call Center Manager Marketing and Advertising Used the software for: 6-12 months ### "Reliable and affordable. The best dialing solution we've used so far." May 12, 2017 5.0 Ability to make cost-efficient calls to our customers and save them in customer cards. Managing leads became easier. Pros The main plus of this software - affordable calls and tarrification. Easy to upload the list of contacts and start calling. All phone calls are recorded and saved. Scheduling tools: calendar and callback buttons. Activity log in the client card. Easy to switch accounts from one agent to another. Cons We could connect only one phone numer to one account as the system doesn't let using several numbers. Doesn't work with SMS. Review Source Andriy Y. Developer Computer Software Used the software for: Less than 6 months ### "User-friendly software" December 8, 2017 5.0 Pros I was in a team that had to chooser and test CRM for our company. Our choice felt on VoiptimeCloud. This software is really great solution for companies that doesn't have an IT department. it is really easy to directly start using it, as it is cloud-based. Besides, they quite frequently release new tools and functions. After testing it, should admit that I haven't found any bags or incorrect working tools. Cons As I know, our sales department has used it for near 2 months and, so far, is completely satisfied. The only one thing, that our team would like to see, is open API to be able to integrate it with our apps. Review Source RB Rebecca B. Sales and Education Manager Cosmetics Used the software for: 6-12 months ### "We are very happy with this system" May 29, 2017 5.0 This system makes our communication with clients much more organized and professional. We do our scheduling in Voitpime and use it to call our clients to introduce new products, invite to events or set meetings. Pros Client management tools, callback and meeting scheduling, calendar, online dialer with affordable call rates, ability to make calls from a local number, call recording, scheduling, client assignement and segmentation. Cons Dialer works only with outcoming calls, for now we are forwarding all incoming calls to a desk phone number. Review Source BA Basheer A. Telesales Team Manager Telecommunications Used the software for: 6-12 months ### "Affordable online click-to-call dialer with call recording and lead nurturing tools" May 18, 2017 5.0 We have a dozen of agents, using this software daily, mostly for telesales. Our agents make notes while talking to clients, record conversations and reassign lead to othe departments if necessary. Pros \-reliability -clear interface - easy to use - client cards -online dialer -call recording -ability to make notes while calling a client -setting callbacks -scheduling in calendar -dashboard -lead assignment -API Cons \-one SIP number per account -only outcoming calls -no sms -integration only with Gmail and Outlook emails Review Source Rostyslav K. CTO Financial Services Used the software for: Less than 6 months ### "Plug-in Call center with CRM integration for Toastme" February 5, 2019 5.0 We had a task to quickly build call center with support of our custom CRM and were surprised with the exact match of Voiptimecloud product. Pros Fast integration Customer relationship and flexibility Customer support Cons So far we didn't face any problems with tasks that we had to solve. Review Source AP Anna P. Call Center Manager Telecommunications Used the software for: 6-12 months ### "Reliable dialing software for call centers" May 11, 2017 5.0 We have chosen this software for our call center operations after our friends recommended it. It is reliable and cost-efficient. Client support via Skype is fast and helpful. Good solution for B2B telesales. Polecam. Pros The call quality is excellent. Easy to use. All conversations are recorded. Filters can be applied to contact lists. Cons The system is developed for outcoming calls. Incoming calls are not recorded. The system should also support incoming calls in order to be used by blended call centers. Review Source SL Sonia L. Sales Support and Telemarketing Team Manager Telecommunications Used the software for: 1-2 years ### "Works good for small call centers" May 12, 2017 4.0 Pros this software combines a dialer with tools for client management. It is reliable and simple. Easy to access. Our call center uses it for over and year and so far it satisfies most of our needs. Cons The new dashboard could be more useful and user-friendly. We would like to have more sections in it. Review Source Katya M. QC Used the software for: Less than 6 months ### "Great software for capturing leads from web" November 30, 2017 5.0 Pros Our main challenge was to find a good software for capturing client's data from web forms. After the long search and multiple tests, we chose LMS from Voiptime and stayed completely satisfied. Now we can save all data, submitted by our website visitors, directly into the system for further nurturing Cons After using it for 5 months, we haven't had any troubles with this software. But in future, we would like to be able to integrate this CRM with Google analytics for tracking lead sources and understanding the most effective marketing channels Review Source Similar Products Featured