# Page 3 | Voiptime Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Voiptime Cloud the right Call Center solution for you? Explore 80 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178440/Voiptime-Outbound-Call-Center/reviews --- Voiptime Cloud 4.8 (80) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Voiptime Cloud ## Showing most helpful reviews Showing 51-75 of 80 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AB Ahsan B. BDM Marketing and Advertising Used the software for: Less than 6 months ### "Been working with them since in beta phase, found it of great help their customer service is best." September 6, 2017 5.0 Clear Call quality, Recordings and data available. Multiple lead uploads to manage work better. Excellent customer service. Pros I think the ease of use and call quality is excellent as well as the recordings available right away. While setting up different list for different kind of clients to ensure work is not interrupted. Also the customer service has been on point and have gone an extra mile to help me out when they can in anthing that I had trouble with. Cons I am pretty satisfied for the value it provides compared to many other softwares of similar nature. I am not sure what cons to list to be honest, haven't found that many. Asked the team to set up a predictive dialer something that is being worked on. I am a satisfied client. Review Source CJ Christoph J. Founder Information Technology and Services Used the software for: 6-12 months ### "So far the best system we have worked with" July 4, 2017 5.0 The amount of managed leads significantly increased. Pros All leads are organizes and in 1 place. This makes things a lot easier! We started to manage the bigger amount of leads because of an inbuilt dialer - this really saves a lot of time! Cons Unfortunately it is impossible to personalize design of the lead management system itself. It is the biggest cons, I believe. Review Source AP Anna P. CMO Marketing and Advertising Used the software for: Less than 6 months ### "Simplifies sales management" February 22, 2019 5.0 Overall, it’s a great software for sales that saves a lot of time and simplifies management. Highly recommended! Pros Extremely efficient software that automates every imaginable task related to dialing. Our sales reps have become three times more productive once they started using Voiptime. Also, this software provides lots of valuable insights: agents’ KPI, sales pipeline, campaign reporting, and more. Cons I haven't noticed any cons at the moment. Review Source Response from Voiptime Cloud March 13, 2019 Anna, thanks for the review! We are happy to have such loyal customer. ND Nicholas D. Sales and Telemarketing Manager Used the software for: Less than 6 months ### "Our remote sales agents make hundreds of calls every day" April 25, 2017 5.0 This is a good sample of software for lead management combined with the online calling tool. You can buy a phone number of any country you want and your clients will see a local number while receiving a call. The connection quality is not bad and all phone calls are saved with a download option, which comes handy when we need to send conversation reports to our customers. The rates for phone calls are quite affordable. Our Sales Agents work mostly remote and they make hundreds of calls to clients from different countries with this sytem every day. We also use this software to manage our clients. Review Source SR Steven R. Owner Information Technology and Services Used the software for: Less than 6 months ### "The efficiency of our business has improved" April 27, 2017 5.0 In the tough competition in the business world, we find it difficult to stay on the top of the game. Fortunately, we have found the Voiptime Cloud. Using it's software helps us to manage our clients more effectively. In addition to this, we can now establish strong and effective communication towards our clients. As a result, we gain the respect and trust of the people and became one of the most sought after companies in the industry. Even more important, we also built a solid reputation in the public and create family like relationships with our clients. Pros Great value for money, reliable system, online access. Cons Right now only 1 online number can be connected to the account. It would be better for us if we could use several numbers. Review Source LA Larry A. Account Manager Research Used the software for: 6-12 months ### "Everything is one click away" July 4, 2017 4.0 Pros The best experience we've had! Voiptime is a multi-functional system which allows you to perform many actions without wasting time. Easy, fast and innovative. Cons Sometimes we had freeze-ups but their technical support team fixed everything within a very short time. Review Source MM Manish M. Marketing Director Used the software for: ### "Voiptime Review" April 13, 2017 5.0 Good software for making online calls to customers. We have clients in different countries and Voiptime helps us to manage them easier and to contact them for a cost-efficient price. All call recordings can be saved with different marks and downloaded from the system. Call back option becomes useful when customer's phone number is busy or nobody answers a call. Developers constantly improve the program and add new features. We use this software daily. Review Source SJ Stephan J. Director Used the software for: ### "Great solution for B2B sales" March 6, 2017 5.0 I work in sales and call centers for over 20 years and tried different software. Voiptime is the best combination of useful lead management tools, a dialer and an affordable price. My team uses it for making B2B sales calls and managing customers. Voiptime support team helped us to choose and buy SIP number with best tarrification for countries we target. The quality of calls is excellent and the call cost is affordable. We were able to start working with the system within 15 minutes after the registration. All client information is stored in the system: phone recordings, documents, contact information, notes and is accessible to all team members. Cons So far this solution is good for outbound calls, but does not work for inbound calls. We were able to set a call routing, enabled by SIP number provider, however it would be nice if Voiptime also worked for receiving calls. Review Source RH Rosalia H. Sales Representative at ADT Security and Investigations Used the software for: Less than 6 months ### "VoiptimeCloud is a Timesaver" November 16, 2017 5.0 Pros VoiptimeCloud is an extremely reliable software that helps me to organize my daily functions more effectively. With this cloud system, I am more concentrated on sales rather than on process. I am able to take notes while on a call with my clients and backtrack throughout my call history. In addition, I can set up a callback and automation system does the rest. Cons It would be helpful if I can edit previous notes on the client's card and create email templates to save even more time, but support team has promised to work on these features. Review Source RW Rene W. Team Lead Health, Wellness and Fitness Used the software for: ### "Good CRM with an option to call clients" April 11, 2017 5.0 We are a sales company and our agents make a lot of phone calls, mostly to UK and USA. We needed a good CRM to manage our customer database and to organize our agent's workflow. Voiptime is not a full CRM, but has all tools we needed. It allows assigning new leads to different sales agents, attaching documents to customer profiles, writing notes, making online calls, recording phone conversations and setting callbacks. It is much easier with this software to oversee the team performance and to analyze it by a number of phone calls made, leads converted into customers etc. All phone calls are recorded and stored at the system so Quality Manager can analyze reecords and offer improvements. If you run a call center, telemarketing or sales team, we definitely recommend this software. It is cheaper and easier to use than most CRMs, however combines all features needed for sales team efficient work. Cons Very simple reporting tools. Review Source LD Lucy D. Team leader, sales consultant Information Technology and Services Used the software for: Less than 6 months ### "Outbound calls software with lead management options" June 2, 2017 4.0 Outbound calling, lead management options, affordable prices, online access. Pros Voiptime combines lead management tools with an outbound dialer. This was the main factor why we have chosen to work with this software. The price of Voiptime is relatively affordable, in combination with call rates of our sip provider, we've got quite a good deal. Unlimited call recording capacity storage, unlimited quantity of leads. Cons Very limited reports, system does not enable to buy a sip number as a part of the solution, only outbound calling options. Review Source LK Liz K. Partner Financial Services Used the software for: ### "Easy to set up and to use. Excellent for sales and customer service." April 11, 2017 4.0 This cloud software helps us to manage our customer database and to make calls. The setup process was rather easy, we just entered online number information (we bought the number from another vendor, as suggested by Voiptime account manager) and integrated it with email (system supports only Outlook and Gmail). Contacts import went smoothly. We already had our database in excel sheet and just had to organize columns properly. As an account manager I added other members of the company to the system through Users page. Each sales agent got an email with login and password information. It took about half of an hour for our team to set the Voiptime Cloud account and to upload customer database so we could start using the system. No training on how to use the software was needed as the interface is quite intuitive. Good tool for managing clients and making cheap calls. Excellent for sales and customer service. Review Source Vika B. Senior QA Engineer Computer Software Used the software for: Less than 6 months ### "Great solution for sales" December 6, 2017 5.0 Pros We need to have a Lead Management Software that will help to be more effective with the sales process. That's why we tested a tone of different solutions and chose VoiptimeCloud. In order to be brief, I just want to say that this is a reliable and user-friendly software that keeps all the data organized and in one place. Review Source VK Viktoria K. Sales representative Food & Beverages Used the software for: Less than 6 months ### "Professional service" November 3, 2017 4.0 It really helps to organize better sales process. One more thing, the guys from support are very helpful, they listen to clients needs and constantly try to improve and add some new features to their software. Pros It is very user-friendly software so even new people can pick it up quickly. It is much easier now to organize clients, set up callbacks in the system, change the statuses of clients and attach additional files (acts, bills, contracts) to LMS. Cons It would be helpful to make internal calls from the system directly to manager in a case of urgency. Review Source TS Temitope S. Telesales Agent Consumer Services Used the software for: Less than 6 months ### "Voiptime knows time is money" November 24, 2017 4.0 Pros this is really the most convenient, time-saving and user-friendly sales dialer I've ever used. With just one click I can connect with my clients so that to save lots of time. It is so convenient to listen to calls for not forgetting any important detail. Besides, we increase the number of answered calls thanks to using the same local codes as our client's country or region. Cons so far there are the following things I would like to be improved: we can't send text messages or voicemails to our clients. Review Source VR Verified Reviewer QA Lead Used the software for: Less than 6 months ### "Love the functionality" January 11, 2018 5.0 Pros The software has allowed our company to streamline the entire sales operation- tracking, calling, reporting and managing our systems. The tech support team are all very friendly and took care of all the issues we have had so far. Review Source BS Barbara S. Agent Hunt Used the software for: 6-12 months ### "I found a perfect solution to earn high degree of sales and income with my business" April 27, 2017 5.0 As a beginner in the world of business, I have no idea on how to increase the brand recognition of my company. But the software of the Voiptime Cloud has changed the game. Now, I have no doubt, thus the latter software is one of my powerful techniques to make the most out of my business. Another important feature of it is that I can now manage the operation of my business in a more effective and more organized manner. It is very helpful for us to effectively communicate with our clients in a more practical way. Pros Calendar and callback reminders, affordable calling. Review Source AM Anastasia M. Editorial Head Information Technology and Services Used the software for: Less than 6 months ### "The best software for customer service" June 1, 2021 5.0 Extremely user-friendly software for customer service Pros It is very easy to use! This simple interface doesn't require long training. Moreover, this software is quick to implement. Our migration from the other solution took less than two days. This software has two-way CRM integration that is very useful for our customer service reps. They can see the client's card from our CRM during the call that is a real time-saver. All the changes they make are automatically updating the client's data in the CRM system. Cons During our experience, we haven't found any cons yet. Review Source BA Bernard A. Sales Manager Consumer Services Used the software for: Less than 6 months ### "SaaS sip dialer + CRM" May 29, 2017 4.0 Pros We already had a sip number, so we just set it in our Voiptime account. The webrtc dialer is quite simple, but reliable, all calls are recorded and marked with statuses. Agents can make notes in client card while talking over the phone. Cons Data import - the system allows to upload only csv files, so we need to transform all our excel sheets to csv. Not difficult, but extra work. Review Source LH Lynda H. Telesales Manager Food & Beverages Used the software for: Less than 6 months ### "Easy to use, multifunctional lead management system" June 27, 2017 5.0 organized workflow Pros We hired many sales agents recently and we had the easiest experience ever during trainings how to use our LMS. Voiptime cloud did their best. Many thanks. And inbuilt dialer makes things even more easier - no need to install additional software. Cons No such a feature like sending SMS through the lead management system, impossible to buy SIP number from them Review Source IO Ihor O. Business Development Representative Computer Software Used the software for: Less than 6 months ### """" December 15, 2017 5.0 Pros As I communicate and negotiate with existing and potential clients I desperately need to have a reliable LMS. It much easier now to organize all client data in one place. With the help of their included telephony I just call right away from the system. For further nurturing and identifying in more details client's needs, I can set meetings and callbacks in the calendar and get reminders in the system as well as in my email (especially useful when I am away from the office). It is so useful to take notes directly in the client's card even if I am still on the call. Cons While using it for half of the year, I have been completely satisfied. The only thing which I would love to see is detailed sales analytics. Review Source HT Harry T. International Sales Manager Used the software for: Less than 6 months ### "Easiest and most useful sales software with a dialer we used so far" June 6, 2017 5.0 We found this software at Capterra. It combines the most important instruments for lead managment and an web calling system. Pros Really easy interface, all necessary tools to manage prospects and turn them into clients. Dialer and a soft-phone that enables to make online calls. Call recording option with different statuses. Easy to set and to navigate. Easy to add users. Reliable. Review Source KR Kelly R. Sales Manager Real Estate Used the software for: ### "This system makes me more client-oriented and helps to sell better" February 9, 2017 5.0 I am a real estate agent and it's important for me to have as much information about my clients as possible to understand their needs and to close more deals. Voiptime Cloud helps me perfectly with that. I manage my schedule in the system and store all information here. After every meeting I open my laptop and add few details on the client so next time I remember it. As Voiptime is an online solution, it's easy to set and to access. This system helps me to be more client-oriented and to establish better relationship with customers, than my competitors do. Review Source OS Olga S. Sales Manager Used the software for: Less than 6 months ### "This is an easy system for sales" April 14, 2017 5.0 I want to leave my review of Voiptime Cloud as I find it really easy to use and handy for my work. It helps me to schedule my day and all follow-up calls and keep client infromation organized. I like the fact that all phone calls are saved and I can download recordings. First I was quite suspicious about this system, but after 3 months using it by me and my colleagues I think it is great for sales departments of small and medium companies. Pros Easy to work with, online Cons Tried to integrate my email box several times, however no emails were shown in the system. Sent a question to support. They answered that after adding your email to the account it takes about an hour for emails to be shown. Keep this in mind. Review Source VV Vitalis V. Security Data Analyst Used the software for: Less than 6 months ### "Telecommunications" January 9, 2018 4.0 Pros Great software with recording option. Affordable pricing. Easy configuration. Amazing support team. Completely satisfied Review Source Similar Products Featured