--- title: "Zoho Backstage Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zoho Backstage Software - reviews, pricing plans, popular comparisons to other Ticketing products and more." source_url: "https://www.capterra.com/p/178453/Zoho-Backstage/" page_type: "product" language: "en" --- # Zoho Backstage Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zoho Backstage ## What is Zoho Backstage? With Zoho Backstage, you take complete control of your event's ticketing and get to keep all the profits. Plus, flexible payment options (cash, cheque, or digital payments), a 0% commission rate, and more than 10 payment gateways. We also help you in all aspects of your event ticketing—from charging tax and addressing refunds to setting up promo codes and managing guest lists. ## What is Zoho Backstage used for? [Ticketing](https://www.capterra.com/ticketing-software/)[Event Management](https://www.capterra.com/event-management-software/)[Virtual Event](https://www.capterra.com/virtual-event-software/) Top alternative Featured Overall rating Based on 26 user reviews Reviews sentiment Positive 85% Neutral 8% Negative 8% Starting price ₹7900 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zoho Backstage?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.zoho.com/&name=Zoho Backstage) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zoho Backstage 4.2 (26) VS. [4.9 (596)](https://www.capterra.com/p/112510/Ticket-Tailor/reviews/) Starting Price ₹7900 Flat Rate, Per Month Starting Price $0.28 Usage Based, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (26) Ease Of Use 4.8 (5,800) Value For Money 4.3 (21) Value For Money 4.8 (3,576) Customer Service 4.3 (22) Customer Service 4.8 (3,304) ## Zoho Backstage alternatives [4.9 (304)](https://www.capterra.com/p/133885/Purplepass-Ticketing/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (393)](https://www.capterra.com/p/117828/Eventzilla/reviews/) Starting price $1.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.7 (164)](https://www.capterra.com/p/144596/Accelevents/reviews/) Starting price $7000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (406)](https://www.capterra.com/p/153637/Showpass/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/178453/Zoho-Backstage/alternatives/) ## FAQs about Zoho Backstage Overview ### Which roles and teams benefit most from Zoho Backstage? Zoho Backstage is most used by event coordinators, marketing teams, IT leaders, and business owners who manage registrations, agendas, attendee communication, and event promotion. Technical teams use it to support setup and integrations, while directors and executives rely on it to oversee event execution, stakeholder engagement, and operational visibility. Answer based on 24 reviews Overview ### What company size and industries is Zoho Backstage built for? Zoho Backstage is designed for small businesses running events, with 83% of reviewers from that segment and Computer Software and Information Technology and Services tied as the top industries at 17% each. It also serves agencies, universities, corporations, and non-profits, with additional use in Marketing and Advertising at 12%. Answer based on 24 reviews Features and Usability ### What are the key features of Zoho Backstage? Zoho Backstage offers event registration and ticketing, attendee and speaker management, agenda and session scheduling, badge printing, and onsite check-in with QR codes or barcode scanning. It also includes virtual event tools such as live streaming, a virtual lobby, breakout rooms, chat, polls, analytics, and CRM integrations. Pricing ### How much does it cost and what fees or limitations are included? Zoho Backstage starts at free for up to 100 attendees per event, with a free trial available. Paid plans begin with Essentials at ₹7900 per month, Premium at ₹14900 per month, and Ultimate at ₹29900 per month. Limits rise from 200 to 5,000 attendees, with higher tiers adding more speakers, sponsors, and booths. Answer based on 5 reviews Integrations ### Which third-party tools and platforms does Zoho Backstage integrate with? Zoho Backstage integrates with Zoho CRM, Eventbrite, Google Analytics 360, Walls.io, WhatsApp, Zoho PageSense, Zoho SalesIQ, and Zoom Workplace. Reviewer mentions specifically confirm Zoho CRM for lead tracking and working with event data, while the catalog shows added connections for analytics, attendee engagement, and communication. Answer based on 11 reviews Getting Started and Support ### What training and onboarding options does Zoho Backstage offer? Zoho Backstage provides webinars, documentation, and videos to help teams get started. Webinars support live guidance, documentation offers written reference for setup and features, and videos provide visual walkthroughs for learning tasks at a self-paced level. Answer based on 3 reviews Getting Started and Support ### What customer support options does Zoho Backstage offer? Zoho Backstage provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Users describe support as responsive, easy to reach, quick, and accommodating, with helpful guidance during setup and event management. Some feedback also notes strong service that answers questions without delaying event work. Answer based on 3 reviews Ease of use ### Is Zoho Backstage easy to use for event planning? Zoho Backstage makes event planning approachable with an intuitive interface, guided setup, and clear registration workflows. Event organizers, conference teams, and marketing staff often find ticketing, agendas, landing pages, and attendee tracking easy to manage, though some advanced features, mobile app details, and initial setup steps can take extra time. Answer based on 10 reviews ## Features AI summary Based on 3,825 Ticketing reviews Capterra reviewers highlight these as the features buyers value most when choosing ticketing software: - **Ticket Reservations** (**60%** of reviewers rated this feature as critical) - **Event Management** (**48%**) - **Mobile Access** (**44%**) Zoho Backstage includes **Event Management** and **Mobile Access**, giving teams the tools to coordinate events and manage ticketing tasks from mobile devices. However, it does not offer **Ticket Reservations**. Instead, it provides **Registration Management** (**47%**) and **Barcode/Ticket Scanning** (**47%**), which support attendee check-in and registration workflows. Together, these features help businesses handle event operations more efficiently, providing teams with better visibility and control during planning and on-site execution. Event Management 4.6 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Schedule and manage the logistics of activities and other gatherings Mobile Access 4.0 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Registration Management 4.4 (10) 90.00% of 10 reviewers that rated this feature as important or highly important Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Barcode/Ticket Scanning 4.4 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Scan barcodes to ensure accurate pricing and label tracking Customizable Forms 4.2 (10) 90.00% of 10 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information Electronic Payments 4.4 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services Zoho Backstage 123 features ### All Features - Access Control: Regulate who can view information within the system - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agenda Management: Access event or meeting agenda online - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Attendee Management: Process of managing, tracking, and communicating with individuals who are registered to attend an event - Attendee Profiles: List information about event guests - Attendee Tracking: A list of registered participants - Audience Analytics: Track and analyze various metrics such as demographics, psychographics, behavior and other insights - Audience Engagement: Use tools to engage with viewers (e.g., commenting, chat room, polling, and Q&A) - Badge Management: Create, manage, and print wearable badges - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Breakout Rooms: Sub-room created within virtual meeting/class - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Chat/Messaging: Communicate using direct chat or messages within the system - Class Registration: Online registration for classes - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Conferences/Conventions: Software that specializes in managing events such as conferences, conventions and trade shows - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Custom Domains: Create branded link campaigns or short links with one or multiple custom domains. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Email Templates: Pre-made examples and templates for emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Marketing: Plan marketing campaigns for events - Event Registration: Online registration for events - Event Scheduling: Plan an event's time and location - Event Ticketing: Manage tickets for specific events - Exhibit/Vendor Management: Manage location logistics and coordinate the participation of exhibitors or vendors in an event - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Floor Plans & Maps: Actual floor locations and directions with the virtual floor map to reflect a realistic view of the floor during the virtual tour - For Virtual Events: Designed for events that occur online - Forms Management: Store, manage and track all forms in a centralized location - Gamification: Games or game-like elements to track progress and reward accomplishments - Group Registration: Register a group/batch of attendees - Guest List Management: Curating an intentional list of prospective guests as per relative interests to achieve specific goals. - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Live Chat: Ability to chat online in real time - Live Streaming: Live stream to multiple devices simultaneously - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Mobile Ticketing: Allowing users to order, pay for, obtain, and validate tickets using mobile devices - Multi-Event: Utilize the same app for multiple events - Multi-Language: Manage and support multiple languages - Networking: Discover and connect with speakers and attendees at an event - On-Demand Webcasting: An on-demand webcast is a pre-recorded presentation available online at the viewer's convenience - Online Payments: Accept and process online payment transactions - Online Registration: Real-time registration over the web - Online Ticketing: Allow users to buy and sell tickets online, register for events, and collect buyer information - Onsite Registration: In-person, onsite registration - Onsite Ticketing: Allows event organizers to sell and manage tickets directly on-site - Payment Processing: Accept, record, and reconcile financial transactions - Pre-built Templates: Pre-defined templates within a library for common cases such as contracts, websites, emails, and more - Presentation Streaming: Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet - Print-at-Home: The ability to print tickets before arriving - Private Chat: Send messages to selected individual(s) from the entire audience - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Q&A Management: Allow users to collaborate and ask questions regarding folders and/or documents within the system - QR Codes: Matrix barcode that stores information - Real Time Editing: Preview and make real-time changes in the web content - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recording: Record live video calls to play later - Refund Management: Oversee the process of issuing refunds - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Reports: Reports specific to sales analysis for trends and strategies - Screen Sharing: Digitally share screen view with others - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - SMS Reminders: Reminders sent via SMS/text message - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Promotion: Market event via social media tools - Speaker Management: Discover speakers and manage their details, booking and time. - Speaker Profiles: List information about event speakers - Sponsorship Management: Raise funds via sponsors and grants - Support Ticket Management: Allow customers/users to submit support queries and service requests - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticketing: Customize, sell, and distribute tickets - Venue Management: Includes all operations and activities associated with a physical space or location that is used for hosting events - Video Conferencing: Connect with meeting participants remotely over video - Video Streaming: Allows users to view videos without downloading media files - Virtual Lobby: Virtual waiting area for attendees - Visitor Registration: Make a list and register visitors - Visitor Tracking: Track visitors and purpose of visits - Website Analytics: Track and analyze information regarding website visitors - Website Hosting: Publishing and managing websites across the internet. - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 4.4 (26) 4.4 Based on 26 reviews ## Pricing Value for money 4.3 (21) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/178453/Zoho-Backstage/pricing/) Essentials ₹7,900 Flat Rate,Per Month It includes: - Unlimited sessions - Session duration: Up to 8 hours/session - 25 speakers/event - 15 sponsors/event - 0% commission event ticketing - 1:1 attendee chats - Zoom Webinar and Meeting integrations - Zoho Meeting integration Premium ₹14,900 Flat Rate,Per Month It includes: - Session duration: Up to 8 hours/session - 100 speakers/event - 50 sponsors/event - 5 virtual booths/event - Virtual Space customizations - Custom team roles - Event cloning - Session recordings - Discussion channels - Webhooks Ultimate ₹29,900 Flat Rate,Per Month It includes: - Unlimited sessions - Session duration: Up to 8 hours/session - 200 Speakers/event - 100 sponsors/event - 15 virtual booths/event - White-labeled mobile app for attendees - Scheduled meetings for attendees - Dedicated event success manager Value for money 4.3 (21) 4.3 Based on 21 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)[ Zoho SalesIQ](https://www.capterra.com/p/168135/Zoho-SalesIQ/)[ Walls.io](https://www.capterra.com/p/169321/Walls-io/)[ Zoho PageSense](https://www.capterra.com/p/172116/PageSense/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (22) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (22) 4.3 Based on 22 reviews ## User reviews Overall rating 4.2 Based on 26 reviews Filter by rating 5(12) 4(10) 3(2) 2(1) 1(1) Mentioned topic Sorted by most recent EV Edwin V. IT Manager Financial Services ### "Good for Internal and External Tech Events" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 July 25, 2026 My overall experience with Zoho Backstage has been positive. It is a reliable event management platform that provides the main tools needed to plan, organize, and manage events successfully. I found the platform easy to navigate, and features like event registration, ticketing, attendee management, and feedback collection worked well for my needs. The security features also provide confidence when handling event information and customer data. Zoho Backstage offers a good balance between functionality and affordability, making it suitable for businesses, organizations, and individuals who regularly host events. While there are areas where the platform could become more flexible, it has been a useful solution for improving event organization and attendee engagement. Pros What I liked most about Zoho Backstage is how it brings all event management tasks into one easy-to-use platform. The interface is clean and simple, making it easier to create events, manage registrations, and keep track of attendees without needing advanced technical skills. The event ticketing features are useful because they allow organizers to handle different ticket types, payments, and attendee information in one place. We use it for Tech event and smaller events. I also liked the customization options for event pages and the tools available for improving the attendee experience. The platform provides good value for money compared to many other event management solutions. Overall, it helps reduce the amount of manual work needed when organizing professional events. Cons The main thing I liked least about Zoho Backstage is that some advanced features can take time to understand and configure properly. New users may need to spend some time learning where certain settings are located, especially when managing larger events with many requirements. The customization options are good, but they can feel limited compared to some specialized event platforms. I also found that some integrations could be improved to provide a smoother workflow with other business tools. Customer support is helpful, but response times may vary depending on the issue. Overall, these are minor issues, but they could improve the experience for users managing complex events. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Michelle C. CEO Civic & Social Organization ### "Promising Event Platform with a Learning Curve" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 18, 2026 My experience was limited to testing the platform rather than managing or attending a complete live event. Overall, Zoho Backstage appeared to offer a useful set of tools for event registration, attendee communication, ticketing, and event management. The platform showed potential, but I would need to use it for an actual event before fully evaluating its reliability, customer support, attendee experience, and value for money. Pros I liked that Zoho Backstage brings several event-planning functions together in one platform. During testing, the layout appeared organized, and the tools for creating event pages, managing registrations, and communicating with attendees seemed useful. Cons Some of the features and setup options took time to understand during my initial testing. More step-by-step guidance and clearer explanations for first-time users would make the platform easier to evaluate and set up. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AK Anbalagan K. Deputy Director, International Relations Defense & Space ### "Over all good " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2026 Over all its good but one feature is minus points. There is no multi currency option. If multi currency is must for International Delegates. Pros Staff is very supportive. received regular support from the team. The flow of the registration platform is good, networking feature is very good and the App is user-friendly. Cons Zoho Backstage offers a smooth and well-organized registration process, making it easy for attendees to register and receive confirmations without any hassle. The platform is intuitive and user-friendly, which enhances the overall event experience. One of its strongest features is the networking facility, allowing participants to connect with speakers, exhibitors, and fellow attendees efficiently. However, there is still room for improvement. Multi currency is must. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RH Rocky H. IT Systems Specialist Health, Wellness and Fitness ### "A great value for the cost!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 June 12, 2026 Pros Zoho was a great value for the cost, and was very easy to use/implement. Support was amazing when needed! Cons Sometimes, it felt like zoho as a whole was a little complicated due to every function needed having a new app, rather than all-in-one functionality Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MK Morten K. Co-founder Experts Live Denmark, Microsoft MVP Computer Software ### "Great value, easy to use, and exceptional customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 8, 2026 Overall, my experience with Zoho Backstage has been very positive. It's a capable, easy-to-use event management platform backed by excellent customer support and a fair, event-based pricing model. The product covers our core needs well, and the team is responsive and open to feedback. There are a few areas around API maturity and advanced booking features I'd like to see improved, but none of these have stopped us from running successful events. I'd happily recommend it. Pros The customer support has been outstanding. A special mention to \[sensitive content hidden\] the support manager, whose focus on delivering high-quality support really stands out — he consistently goes the extra mile to make sure things get resolved properly. Beyond support, the product offers a lot of value for money, and I particularly love the per-event billing model, which fits perfectly with how we actually run conferences. The platform is easy to use, quick to set up, and straightforward to customize to our needs. On top of that, there's a genuinely good dialog around new feature requests Cons My main wishes are around the API and a few feature gaps. The API write capability is sometimes delayed in catching up with the platform — for example, there's currently no ability to upload a sponsor logo through the API. I'd also love the option to upload presentations before the event so attendees can view them in advance. Finally, the ability to offer master class bookings with confirmed seats and waitlist capability (ideally delivered through Zoho Bookings) would be a great addition for our use cases. Switched from [Just Attend](https://www.capterra.com/p/10023008/Just-Attend/) It worked flawless. Suite thinking with core features built-in Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Khilah B. Owner Cosmetics ### "Would recommend so far!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 25, 2026 Pros I like the ease of use as well as the versatility of the mobile app. It’s much easier to navigate than it is on the desktop version. Cons There aren’t any cons I have currently. I just started using Zoho so I’m still new to the platform! So far I’ve had a good experience Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AD Aaron D. Tech Specialist Non-Profit Organization Management ### "Great if you have ZOHO One" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 1, 2025 Overall experience: Overall, Zoho Backstage provides a solid, all-in-one environment for running events, from registration to reporting. It balances usability with powerful capabilities, especially if you are already using other Zoho apps. Even with a few limitations around customization and pricing tiers, it is a reliable choice for managing both virtual and in-person events. Pros What I like: Zoho Backstage makes it easy to plan and manage events with a clean interface and logical workflows that keep everything organized. The support resources and help content are useful when getting set up, and the platform continues to improve with regular updates. The built-in reporting and attendee data views make it straightforward to see who registered, who attended, and how each session performed. Cons What I don’t like: Some customization options, especially around event site design and certain advanced configurations, can feel limited or require extra time to figure out. Integrations and higher-tier features may also require moving up to more expensive plans, which is not ideal for smaller events or budgets. Switched from [Whova](https://www.capterra.com/p/149712/Whova/) We have purchased licenses for ZOHO One to move away from separated systems and have consolidated systems in one evironment. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JT Jaideep T. Alumni Event OC Co-chair Education Management ### "An Intuitive Easy-to-Use portal for managing Conferences, even for small groups" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 6, 2025 Overall experience with Zoho Backstage is very positive. The team was very responsive, the the application was very easy to setup and use. For our small group event, this removed the stress of information dissemination from the organizing committee to the attendess. Pros Zoho Backstage was extremely easy to set up and use. The user interface felt intuitive, and the platform offers a wide range of features. I found the website design tool straightforward and user-friendly, with plenty of customization options available. The white-labeled mobile app also provided a smooth and enjoyable experience for attendees. Setting up rooms was simple, and managing ticket statuses was efficient. Creating and updating the agenda was hassle-free, allowing for quick changes without needing technical assistance. Customer support was responsive and easy to reach. While we opted for the offline payment method, the online payment integrations appeared very promising. Cons There was no option for attendees to upgrade their rooms and pay the difference, which led to room cancellations and the need for re-registrations. The user interface for the Profile menu was inconsistent between the Android and iOS apps. On the mobile app, attendee profiles appeared in a very small font, causing most people to overlook the social media links on the page. Additionally, only one custom form was available, even though multiple forms would have been helpful since we needed to collect information from participants at different stages before the event. Lastly, having a hands-on training session five days before the event would have enabled us to make better use of the product during the event itself. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RS Richard S. Marketing Director Retail ### "Wonderful Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 25, 2025 The experience overall was wonderful. Great value for the money, with a robust event ticketing system. Pros We have used Zoho backstage for two events over the past two years, and each experience was better than we could have imagined. As we used the platform/app we found more and more features that really simplified managing and executing our events. It was easy to set-up and integrate with our other platforms to help generate complete overview on how all aspects of the event were performing. Our exhibitors and event attendees also made the most of the features. The customer support was first class, quick and accommodating. I would highly recommend and will continue to use it in the future. Cons Crickets... nothing bad about our experience with the application or it's performance. It was easy to use and full of wonderful features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JG Josh G. VP Events Services ### "Honest Short Test Drive " 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 September 18, 2025 It was not simple enough to use. It probably works great if you have a team to dedicate to it. You need to put time into it. Pros Customer support. There was a lot to this product. They are willing and capable of explaining it in its many depths if you have the time to put into it or the team. Cons There was so much to navigate and understand to make it usable for the small business. We wanted a product that was up and running quickly with minimal effort Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reasons for choosing Zoho Backstage we chose it because we already had zoho and thought they would work together Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/178453/Zoho-Backstage/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Eventbrite vs Zoho Backstage](https://www.capterra.com/compare/114949-178453/Eventbrite-vs-Zoho-Backstage)