--- title: "Bókun Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Bókun Software - reviews, pricing plans, popular comparisons to other Tour Operator products and more." source_url: "https://www.capterra.com/p/178518/Bokun/" page_type: "product" language: "en" --- # Bókun Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Bókun ## What is Bókun? Bókun, a Tripadvisor company, is the complete booking and channel management solution for extraordinary experiences. The only booking system you’ll need to manage, sell, and grow your experiences. Bókun is the how to your wow - tech built for experience operators and resellers who want to focus on guest experiences, not get lost in admin. One platform. Every tool. From booking widgets that boost direct bookings, an engine for instant online sales, a Marketplace of 2,600+ OTAs and resellers, seamless channel control, website builder, and reporting. All set to boost bookings and strip away admin headaches. ✅ Stop juggling systems. Run everything from one dashboard. Save up to 200 hours/year. ✅ Bookings sync instantly so you avoid double-bookings and admin frustration.​ ✅ Scale your business with 2,600+ resellers, including 70+ global OTAs, smart reporting to spot new opportunities, and flexible channel control. Claim your two week free trial (no credit card required) at: bokun.io ## What is Bókun used for? [Tour Operator](https://www.capterra.com/tour-operator-software/)[Reservations](https://www.capterra.com/reservations-software/) Recognitions Shortlist Overall rating Based on 467 user reviews Reviews sentiment Positive 95% Neutral 2% Negative 3% Pros & cons Responsive and knowledgeable assistance Easy-to-integrate booking tools Persistent bugs and slow fixes Starting price $49 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Reservations / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Bókun alternatives Highest Rated [Intelitour](https://www.capterra.com/p/10023652/Intelitour/) [5.0 (41)](https://www.capterra.com/p/10023652/Intelitour/#reviews) Starting price $150.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10023652/Intelitour/) [4.5 (237)](https://www.capterra.com/p/122690/Rezdy/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (1,129)](https://www.capterra.com/p/135106/FareHarbor/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (318)](https://www.capterra.com/p/99249/Checkfront/reviews/) Starting price $225.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/178518/Bokun/alternatives/) ## FAQs about Bókun Overview ### What problems does Bókun solve? Bókun solves fragmented booking operations for tour and activity businesses by centralizing reservations, availability, OTA connections, supplier contracts, and website widgets in one system. It reduces manual channel checks, double-booking risk, phone-heavy booking workflows, and missed sales opportunities. Tour operators, resellers, and small tourism teams benefit most. Answer based on 286 reviews Overview ### Which roles and teams benefit most from Bókun? Bókun is most used by tour business owners, executives, and operations managers who need to centralize bookings, availability, pricing, and supplier coordination. Tour operators, guides, and sales or marketing teams rely on it to manage daily reservations, distribute products across channels, and streamline customer communication and revenue-generating workflows. Answer based on 465 reviews Overview ### What company size and industries is Bókun built for? Bókun is built for small businesses selling bookable experiences, with 98% of reviewers from small companies and 46% in Leisure, Travel & Tourism. It also serves Hospitality at 16% and Transportation at 6%, with limited midsize and enterprise adoption. The most common use case is tour operators. Answer based on 465 reviews Features and Usability ### What are the key features of Bókun? Bókun includes core booking management features like reservations, availability management, calendar syncing, and online booking widgets for websites. Differentiating features include channel management with GDS/OTA integrations, a central reservation system, marketplace partner connections, and API integrations. Reviewers also frequently mention live chat support and an easy-to-use interface. Answer based on 216 reviews Pricing ### How much does it cost and what fees or limitations are included? Bókun starts at $49/month for the START plan, and a free version plus free trial are available. Reviewers often call it affordable and cost-effective, but some report price changes over time and say pricing setup, catalogs, and rate management can be confusing or time-consuming for smaller businesses. Answer based on 51 reviews Integrations ### Which third-party tools and platforms does Bókun integrate with? Bókun integrates with Stripe Billing for credit card processing and connects to Zapier for access to additional app workflows. The listed integrations cover payments and automation, giving Bókun connections to 2 third-party tools and platforms identified in reviewer mentions and official catalog data. Answer based on 68 reviews Getting Started and Support ### How easy is it to onboard and train a team on Bókun? Bókun offers live online sessions, webinars, documentation, and video tutorials, giving teams several ways to learn. Most users pick up everyday booking tasks fairly quickly, especially with chat support and tutorials. Admins, new staff, and less technical users often need more time for setup, product customization, and integrations. Answer based on 14 reviews Getting Started and Support ### What customer support options does Bókun offer, and how do users rate the experience? Bókun offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as responsive, patient, and effective, with quick issue resolution and helpful follow-up. Some reviewers mention slower responses, handoffs between agents, and a learning curve that can require repeated contact. Answer based on 216 reviews Ease of use ### Is Bókun easy to use for tour and activity businesses? Bókun works well for many tour and activity businesses, but new users often face a noticeable learning curve at first. Small operators and first-time booking platform users like the day-to-day control, OTA connections, and clearer newer interface, while some teams still find setup, scheduling, product customization, and navigation less intuitive. Answer based on 156 reviews ## Who uses Bókun? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Responsive and knowledgeable assistance 91% positive reviews out of 185 Most reviewers find customer support reliable, quick to respond, and helpful in resolving various issues. Paul D. Proprietor, 2 - 10 employees. "Its fantastic how quick that you get connected with a member of the bokun team and nothing is ever too much for them they go the next level in helping and solving any issues." Persistent bugs and slow fixes 51% negative reviews out of 41 Most reviewers indicate bugs and technical issues occur frequently, with slow resolution and inconsistent communication. Easy-to-integrate booking tools 88% positive reviews out of 26 Most users report booking widgets are simple to implement, customizable, and enhance website booking experiences. Centralized multi-channel partner management 100% positive reviews out of 20 Most reviewers describe supplier connectivity as enabling seamless management of multiple sales channels and partnerships. Kwitonda J. Director of operations, 2 - 10 employees. "Moreover, they provide a service that enables users to connect and engage in business interactions based on a commission-oriented sharing of product profits." ## Features AI summary Based on 939 Tour Operator reviews Capterra reviewers point to these as the top features buyers look for in tour operator software: - **Booking Management** (**55%** of reviewers rated this feature as critical) - **Reservations Management** (**53%**) - **Payment Processing** (**53%**) Bókun supports all three of the features reviewers rank highest: **Booking Management**, **Reservations Management**, and **Payment Processing**. Together, these capabilities help tour operators manage bookings from start to finish, keep reservation details organized, and handle payments efficiently, allowing teams to deliver a smoother customer experience and keep daily operations on track. Booking Management 4.7 (62) 75.81% of 62 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Reservations Management 4.5 (91) 63.74% of 91 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Payment Processing 4.5 (36) 27.78% of 36 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Pricing Management 4.2 (41) 48.78% of 41 reviewers that rated this feature as important or highly important Tool used to determine accurate pricing and product eligibility for borrowers Central Reservation System 4.5 (73) 56.16% of 73 reviewers that rated this feature as important or highly important Update and maintain information on inventory and rates to manage guest reservations in real time Calendar Management 4.6 (98) 64.29% of 98 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Bókun 46 features Define levels of authorization for access to specific files or systems Allows businesses to offer customers reservations for a variety of activities. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, update, and manage bookings, itineraries, and reservations Track and manage schedules and meetings via an integrated calendar Update and maintain information on inventory and rates to manage guest reservations in real time Manage various distribution channels, build relations with channel partners, and track their performance Manage contact details and communication with clients Manage and track all internal and external communication conducted via calls, email, text, or chat Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Alter the layout and content of reports Import and export data to and from software applications Track products that are for sale at a reduced price or part of coupon promotions Store, manage, and track all electronic documents in a centralized location Global distribution system used by online travel agencies to track availability and manage reservations Track and manage inventory levels to maintain proper supply Captures invoice data and maintains comprehensive records for auditing and reporting purposes Planning and organizing a detailed schedule or plan of activities for a particular event, trip, or project Manage and handle various international currencies Bookings that last more than one day Manage and support multiple languages Book meetings and appointments through a website or digital platform Sell multiple products or services together, as a set Accept, record, and reconcile financial transactions Track and manage the profit margin between the cost of a product and its selling price. Tool used to determine accurate pricing and product eligibility for borrowers Design, communicate, and distribute incentives to perform a specific action Generate quotes or estimates for customers Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Process of planning, scheduling and executing the optimal and effective use of human capital across projects Search and filter data across systems to locate required information by entering keywords or certain criteria Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Manage all supplier data and operations Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Process of collecting, storing, and tracking signed waivers to reduce liability and inform participants of risks Seamlessly integrates with 3rd party websites Built-in website builder or integration with third-party site Get Advice We can help you find the software with the features you need. Features 4.6 (467) 4.6 Based on 467 reviews ## Pricing Value for money 4.7 (449) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/178518/Bokun/pricing/) Free $0.00 It includes: - Manage Products - Connect to Viator - Track Offline Bookings - Reporting START $49.00 Other,Per Month It includes: - Unlimited Additional Users - Direct Online Bookings - Viator Bookings - B2B Marketplace - Other OTA Bookings - Online Booking Engine - Viator Product Checks - Mobile App - Customer Communications Tools - API Access - Website Builder PLUS $149.00 Per Month PREMIUM $499.00 Per Month Value for money 4.7 (449) 4.7 Based on 449 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (458) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (458) 4.7 Based on 458 reviews ## User reviews Overall rating 4.7 Based on 467 reviews Filter by rating 5(391) 4(52) 3(11) 2(4) 1(9) Mentioned topic Sorted by most recent ME Mohamed E. CEO Transportation/Trucking/Railroad ### "Best Team and very helpful " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 28, 2026 Pros The team is very helpful and He was extremely helpful and resolved my problem and I will recommend my friends to subscribe to Bokun Cons NoI had a problem, and the entire team stepped in to help; even the manager in charge, \[sensitive content hidden\] , was extremely cooperative and called me multiple times until the issue was resolved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RR Richard R. Marketing and Reservations Manager Hospitality ### "The reservation software all experience providers need " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 22, 2026 Almost excellent. I still have my workarounds for group tours that support helps me to achieve what I want. I most certainly would be making as much, in such an organised and professional way without Bokun. It gives a one man show like myself ability to compete in the big leagues. I can’t wait to see what Bokun will offer in the AI age. Pros The customer support. Being a developer I try to push all software’s to their limit. Even use them in cases their original developers never knew possible. I am only enabled this by the incredible support that helps a not average user achieve what most wouldn’t even know is possible. This can only be achieved by exceptional support teams. Cons The only things mg I have wanted and kissed in Bokun for years is it’s not focused on group bookings. So simple for them to do. This is part of what I come up with my own workaround. By group bookings I mean shared tours. If Bokun would implement the we travel kind of group bookings it would be untouchable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PA Petrus A. Manager Hospitality ### "The agent was excellent " 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 18, 2026 The overall experience was very good. The response from the agent was excellent! The agent responded and informed me on time. Pros The agent \[sensitive content hidden\] was quick to find out the solution to my problem. He promised that the problem would be solved. Cons For not detecting that my product was inactive. Booking system should be easy and be accessible to partners Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ST Sartaj T. Owner Hospitality ### "Superb" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 13, 2026 Excellent Pros Value for money. Very helpfull. Easiy worked. 24x07 help line avilable Cons Yes, so many thing , its inxreas our sells Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MJ Musa J. TOURS AND SAFARIS Leisure, Travel & Tourism ### "Promising Platform with Great Partnership Opportunities" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 3, 2026 We've been using Bókun for about three months, and our overall experience has been positive. The platform is well designed, secure, and easy to manage. We're encouraged that several companies have started accepting our partnership proposals, which gives us confidence in the platform's potential. However, we have not yet received any direct customer inquiries or bookings through the platform. We hope to see more visibility and buyer engagement as we continue using Bókun. Overall, we believe it is a valuable platform with strong long-term potential for tour operators. Pros The platform is user-friendly, secure, and offers excellent tour management and booking tools. We also appreciate the opportunity to connect with international travel businesses, and the proposal feature has helped us establish promising partnerships. Cons As a new supplier, gaining visibility can be challenging. We experienced many proposal rejections before receiving a few acceptances, and after three months we have not yet received any customer inquiries or bookings. More guidance on improving supplier visibility, proposal success rates, and connecting with active buyers would make the platform even more valuable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZZ Zoltan Z. Owner and tour guide Leisure, Travel & Tourism ### "Excellent service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 22, 2026 Very straight forward, not complicated, easy to resolve issues, very good webinars, nice and helpful team Pros easy to use and quick help, Very straight forward, not complicated, easy to resolve issues, very good webinars Cons Sorry to say but there is nothing I can add here as least like about Bókun. I am greatful for all your precious support, thank you again! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Jenny P. Owner of Tour Companies Leisure, Travel & Tourism ### "A Bokun newbie's review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 19, 2026 Overall Bokun has been interesting and engaging and a steep learning curve for me but I am getting to grips with it now. Pros Value for money and great help from the Bokun team with website editing and design. No bugs or issues so far Cons Agents on chat do not seem to be as experienced as those you speak to on the phone. Also I find that the guys have more detailed knowledge about how Bokun works. Switched from [Bookeo](https://www.capterra.com/p/117299/Bookeo/) Because I started a new tour and wanted all tours on one booking system and Bookeo wanted to charge by website and I now have three so cost was an issue Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VT Vincent T. Moniteur-Guide Cycliste Leisure, Travel & Tourism ### "Retour d’expérience " 5.0 Overall Rating 5.0 5.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 18, 2026 Excellent partenaire professionnel, - L’abonnement mensuel de 50€ - Les 27,5% de commission sur chaque vente - Les 1,5% de Fee sur les ventes de chaque Appli - excepté sur Viator … Tout cela me coûte très cher mais le service rendu ainsi que le volume de business généré sont au rendez-vous Pros \[contenu sensible caché\] ’est montré particulièrement patient et efficace tout au long de notre échange de 2h33mn. Il a répondu à toutes mes questions et résolu tous mes problèmes. Cons Interface extrêmement compliquée, impossible pour moi de l’utiliser en autonomie, seul l’aide de la Hotline me permet de gérer Bókun ainsi que Viator Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VS VOLODYMYR S. CEO Hospitality ### "\[sensitive content hidden\] from support team -is one of the best support I had \_ big congratulation for Bokun to have people like him working for them!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 16, 2026 just started , maybe in future.. about overall experience Pros Automatic calendar What can say is that \[sensitive content hidden\] is a very good professional and bokun is very lucky to have him! He was very helpfull Cons a bit complected, but maybe its need time for me to get familiar with it... so we will see.. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AW Alex W. General Manager Education Management ### "The best time to switch to Bokun is yesterday! Don't worry the CS team is there to help you transition!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 1, 2026 I joined a new company, and bookings were all over the place. Some were managed in a reservation system and some on an Excel sheet. It was taking hours to ensure we had the day planned, not the week, the day. After 2 weeks, I knew something had to change. I have never done a migration like this before, and it was quite daunting. I had used Bokun previously, but never managed a migration. I took the plunge headfirst. Viator connected instantly and synced all bookings, but then... what about the rest: Airbnb, GYG, Website bookings? After a slight panic, I decided to contact Bokun support by chat. This was the shocking part... I connected directly to a human, and before I could even finish typing my question, " \[sensitive content hidden\]" (Bokun customer support) mentioned, "I see you are a new user, would you like me to give you a call and assist with the migration?" The relief of knowing that someone was there to genuinely help was amazing. I was expecting a bot, or for someone to send me a 300-page guideline book, but no, they called me instantly, and the rest is history. Migrated over 1000 clients across 4 channels, and it was seamless. \[sensitive content hidden\] was spectacular and determined to get things done asap. He just understood the urgency of doing this. We have saved hours in operational headaches, double-checking classes, and stress. Pros The support from the customer service team. Simplicity in the calendar visibility. Opening and closing classes have never been easier, and the operational reporting is fantastic. We use it daily to make decisions. Cons Every OTA has a different format and different data that you can download regarding your bookings. It would have been great for me as a client to download the booking details from each OTA and send them to Bokun to format as they needed. Switched from [TrekkSoft](https://www.capterra.com/p/126665/Tour-Activity-Booking-System/) [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) The main reason was to put everything in one place, to ensure we don't miss bookings. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/178518/Bokun/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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