--- title: "Bókun Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Bókun Software - reviews, pricing plans, popular comparisons to other Tour Operator products and more." source_url: "https://www.capterra.com/p/178518/Bokun/" page_type: "product" language: "en" --- # Bókun Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Bókun ## What is Bókun? Bókun, a Tripadvisor company, is the complete booking and channel management solution for extraordinary experiences. The only booking system you’ll need to manage, sell, and grow your experiences. Bókun is the how to your wow - tech built for experience operators and resellers who want to focus on guest experiences, not get lost in admin. One platform. Every tool. From booking widgets that boost direct bookings, an engine for instant online sales, a Marketplace of 2,600+ OTAs and resellers, seamless channel control, website builder, and reporting. All set to boost bookings and strip away admin headaches. ✅ Stop juggling systems. Run everything from one dashboard. Save up to 200 hours/year. ✅ Bookings sync instantly so you avoid double-bookings and admin frustration.​ ✅ Scale your business with 2,600+ resellers, including 70+ global OTAs, smart reporting to spot new opportunities, and flexible channel control. Claim your two week free trial (no credit card required) at: bokun.io ## What is Bókun used for? [Tour Operator](https://www.capterra.com/tour-operator-software/)[Reservations](https://www.capterra.com/reservations-software/) Recognitions Shortlist Overall rating Based on 470 user reviews Reviews sentiment Positive 95% Neutral 2% Negative 3% Pros & cons Responsive and reliable assistance Effective sales growth tools Persistent technical glitches Starting price $49 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Reservations / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Bókun alternatives Highest Rated [4.8 (46)](https://www.capterra.com/p/205144/TripWorks/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (237)](https://www.capterra.com/p/122690/Rezdy/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (1,132)](https://www.capterra.com/p/135106/FareHarbor/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (573)](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/178518/Bokun/alternatives/) ## FAQs about Bókun Overview ### What problems does Bókun solve? Bókun solves fragmented tour operations by centralizing bookings, availability, inventory, reseller contracts, and OTA sales in one dashboard. It reduces manual calendar syncing, website booking setup, and customer confirmation work with widgets and automation. Tour operators, activity providers, guides, and small travel teams benefit most from faster distribution and cleaner day-to-day coordination. Answer based on 294 reviews Overview ### Which roles and teams benefit most from Bókun? Bókun is most used by tour business owners, executives, and operations managers who need to centralize bookings, supplier coordination, and day-to-day scheduling. Tour operators, guides, and sales or marketing teams rely on it to manage availability, process reservations, improve customer communication, and support revenue growth across tourism services. Answer based on 469 reviews Overview ### What company size and industries is Bókun built for? Bókun is built for businesses selling bookable experiences, with 98% of reviewers from small businesses and 45% in Leisure, Travel & Tourism. It also serves Hospitality at 16% and Transportation/Trucking/Railroad at 7%, with limited midsize and enterprise use at 1% each. A common fit is tour operators. Answer based on 469 reviews Features and Usability ### What are the key features of Bókun? Bókun includes core tour-booking tools like booking management, availability management, calendar management, and online booking widgets for websites. Differentiating features include channel management with GDS/OTA integration, a central reservation system, marketplace partner connections, and API integrations. Reviewers also frequently mention live chat support and an easy-to-use interface. Answer based on 217 reviews Pricing ### How much does it cost and what fees or limitations are included? Bókun starts at $49/month for the START plan, and a free version plus free trial are available. Reviewers often describe it as affordable and cost-effective, especially for Viator connectivity, but some report confusing pricing setup, time-consuming catalog changes, and that the membership can feel expensive for smaller or low-volume businesses. Answer based on 52 reviews Integrations ### Which third-party tools and platforms does Bókun integrate with? Bókun integrates with Stripe Billing for credit card processing and connects to Zapier for broader app connectivity. The reviewer-confirmed integration centers on payments, while the catalog listing indicates support for linking Bókun with additional third-party tools through Zapier. Answer based on 68 reviews Getting Started and Support ### How easy is it to onboard and train a team on Bókun? Bókun offers live online training, webinars, videos, and documentation, which help teams get started with setup and daily tasks. Frontline staff usually learn basic booking workflows quickly, while admins and less technical users often need more time for product setup, integrations, and custom workflows, with chat support filling documentation gaps. Answer based on 14 reviews Getting Started and Support ### What customer support options does Bókun offer, and how do users rate the experience? Bókun offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as fast, patient, and effective, with helpful follow-up and issue resolution. Some report a learning curve, occasional slow responses, repeated handoffs, and uneven technical depth when handling more complex problems. Answer based on 217 reviews Ease of use ### Is Bókun easy to use for tour operators? Bókun works well for daily tour management, but new users often face a noticeable learning curve at setup. Small tour operators and less technical teams often like the control, OTA connections, and clearer newer interface, while some users still find product setup, scheduling, syncing, and navigation less intuitive than expected. Answer based on 158 reviews ## Who uses Bókun? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Responsive and reliable assistance 92% positive reviews out of 190 Most reviewers indicate customer support is prompt, knowledgeable, and consistently resolves issues, making onboarding and troubleshooting easier. Panos F. Owner, 1 employee. "Despite the fact that the platform is easy, you always need support and fortunately their support department is very quick and helpful and also 24/7 which is great since you know they will resolve any issue with just a few clicks, for starters like me this is the most important!" Persistent technical glitches 49% negative reviews out of 43 Some reviewers report bugs and issues cause frustration, with delays in fixes and inconsistent communication about resolutions. Effective sales growth tools 88% positive reviews out of 26 Most reviewers find sales and marketing features help boost online presence, simplify multi-channel sales, and increase revenue. Comprehensive supplier integration platform 100% positive reviews out of 21 Most reviewers describe supplier connectivity as enabling effortless collaboration, centralizing partnerships, and streamlining multi-channel management. Musa J. TOURS AND SAFARIS, 2 - 10 employees. "We're encouraged that several companies have started accepting our partnership proposals, which gives us confidence in the platform's potential." ## Features AI summary Based on 973 Tour Operator reviews Capterra data shows that buyers of tour operator software rank the following features as their top priorities: - **Booking Management** (**56%** of reviewers rated this feature as critical) - **Reservations Management** (**53%**) - **Payment Processing** (**53%**) Bókun supports all three of the features reviewers consider most important: **Booking Management**, **Reservations Management**, and **Payment Processing**. Together, these capabilities help businesses handle bookings accurately, keep reservation details organized, and process customer payments efficiently, allowing teams to manage day-to-day operations with less manual work and better customer service. Booking Management 4.7 (65) 76.92% of 65 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Payment Processing 4.5 (36) 27.78% of 36 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Pricing Management 4.2 (41) 48.78% of 41 reviewers that rated this feature as important or highly important Tool used to determine accurate pricing and product eligibility for borrowers Activities Booking 4.3 (31) 32.26% of 31 reviewers that rated this feature as important or highly important Allows businesses to offer customers reservations for a variety of activities. Central Reservation System 4.5 (75) 57.33% of 75 reviewers that rated this feature as important or highly important Update and maintain information on inventory and rates to manage guest reservations in real time Calendar Management 4.6 (100) 65.00% of 100 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Bókun 46 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Central Reservation System: Update and maintain information on inventory and rates to manage guest reservations in real time - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Client Management: Manage contact details and communication with clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Management: Store, manage, and track all electronic documents in a centralized location - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Itinerary Creation: Planning and organizing a detailed schedule or plan of activities for a particular event, trip, or project - Multi-Currency: Manage and handle various international currencies - Multi-Day Booking: Bookings that last more than one day - Multi-Language: Manage and support multiple languages - Online Booking: Book meetings and appointments through a website or digital platform - Package Creation: Sell multiple products or services together, as a set - Payment Processing: Accept, record, and reconcile financial transactions - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Supplier Management: Manage all supplier data and operations - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Waiver Management: Process of collecting, storing, and tracking signed waivers to reduce liability and inform participants of risks - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 4.6 (470) 4.6 Based on 470 reviews ## Pricing Value for money 4.7 (452) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/178518/Bokun/pricing/) Free $0.00 It includes: - Manage Products - Connect to Viator - Track Offline Bookings - Reporting START $49.00 Other,Per Month It includes: - Unlimited Additional Users - Direct Online Bookings - Viator Bookings - B2B Marketplace - Other OTA Bookings - Online Booking Engine - Viator Product Checks - Mobile App - Customer Communications Tools - API Access - Website Builder PLUS $149.00 Per Month PREMIUM $499.00 Per Month Value for money 4.7 (452) 4.7 Based on 452 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (461) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (461) 4.7 Based on 461 reviews ## User reviews Overall rating 4.7 Based on 470 reviews Filter by rating 5(394) 4(52) 3(11) 2(4) 1(9) Mentioned topic Sorted by most recent HM humberto M. Informatica Individual & Family Services ### "soporte eficiente" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 8, 2026 plataforma y servicios eficientes, soporte de alta calidad , concretos y muy claros en sus respuestas Pros la rapides y las respuestas eficientes que resolvieron mis dudas, sin duda un excelente servicio que recomendaria Cons ninguna, un excelente en todo , resolvieron todas mis dudas, el chat es increible para aclarar todas las dudas que tengas Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Stefan S. Owner Leisure, Travel & Tourism ### "Fantastic platform, superb customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 26, 2026 Most of all the customer support, its absolute superb. If issues cant be resolved via the chat then they will call you on the phone and help. Pros Easy to use, fantastic customer support and easy to connect to partners. Its reliable and the tour management, bookings and payments are solid. Cons The fact that you cant export or import pricelists manually, it would make managing the prices alot easier. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ali S. Tour Operator Hospitality ### "A Professional Booking Platform for Growing Tour Companies" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 23, 2026 Our experience with Bókun has been very positive. As a tourism company, we appreciate having a platform that helps us organize our tours, manage bookings, and present our products professionally. We believe Bókun has strong potential to support the growth of Karoft Tours and make our booking operations more efficient. Pros Bókun provides a professional and well-organized platform for managing tours and bookings. The interface is easy to understand, and the booking and tour management features can make daily operations much more efficient. Cons Some advanced features may require more time to understand and explore, especially for smaller tourism businesses that are using the platform for the first time. Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/) [TrekkSoft](https://www.capterra.com/p/126665/Tour-Activity-Booking-System/) Reasons for choosing Bókun Bókun offered a more suitable combination of booking management, online booking, OTA integrations, availability management, and overall flexibility for our tourism business. We also found the platform suitable for managing customized tours and growing our online booking operations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ME Mohamed E. CEO Transportation/Trucking/Railroad ### "Best Team and very helpful " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 28, 2026 Pros The team is very helpful and He was extremely helpful and resolved my problem and I will recommend my friends to subscribe to Bokun Cons NoI had a problem, and the entire team stepped in to help; even the manager in charge, \[sensitive content hidden\] , was extremely cooperative and called me multiple times until the issue was resolved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RR Richard R. Marketing and Reservations Manager Hospitality ### "The reservation software all experience providers need " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 22, 2026 Almost excellent. I still have my workarounds for group tours that support helps me to achieve what I want. I most certainly would be making as much, in such an organised and professional way without Bokun. It gives a one man show like myself ability to compete in the big leagues. I can’t wait to see what Bokun will offer in the AI age. Pros The customer support. Being a developer I try to push all software’s to their limit. Even use them in cases their original developers never knew possible. I am only enabled this by the incredible support that helps a not average user achieve what most wouldn’t even know is possible. This can only be achieved by exceptional support teams. Cons The only things mg I have wanted and kissed in Bokun for years is it’s not focused on group bookings. So simple for them to do. This is part of what I come up with my own workaround. By group bookings I mean shared tours. If Bokun would implement the we travel kind of group bookings it would be untouchable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PA Petrus A. Manager Hospitality ### "The agent was excellent " 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 18, 2026 The overall experience was very good. The response from the agent was excellent! The agent responded and informed me on time. Pros The agent \[sensitive content hidden\] was quick to find out the solution to my problem. He promised that the problem would be solved. Cons For not detecting that my product was inactive. Booking system should be easy and be accessible to partners Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ST Sartaj T. Owner Hospitality ### "Superb" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 13, 2026 Excellent Pros Value for money. Very helpfull. Easiy worked. 24x07 help line avilable Cons Yes, so many thing , its inxreas our sells Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MJ Musa J. TOURS AND SAFARIS Leisure, Travel & Tourism ### "Promising Platform with Great Partnership Opportunities" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 3, 2026 We've been using Bókun for about three months, and our overall experience has been positive. The platform is well designed, secure, and easy to manage. We're encouraged that several companies have started accepting our partnership proposals, which gives us confidence in the platform's potential. However, we have not yet received any direct customer inquiries or bookings through the platform. We hope to see more visibility and buyer engagement as we continue using Bókun. Overall, we believe it is a valuable platform with strong long-term potential for tour operators. Pros The platform is user-friendly, secure, and offers excellent tour management and booking tools. We also appreciate the opportunity to connect with international travel businesses, and the proposal feature has helped us establish promising partnerships. Cons As a new supplier, gaining visibility can be challenging. We experienced many proposal rejections before receiving a few acceptances, and after three months we have not yet received any customer inquiries or bookings. More guidance on improving supplier visibility, proposal success rates, and connecting with active buyers would make the platform even more valuable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZZ Zoltan Z. Owner and tour guide Leisure, Travel & Tourism ### "Excellent service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 22, 2026 Very straight forward, not complicated, easy to resolve issues, very good webinars, nice and helpful team Pros easy to use and quick help, Very straight forward, not complicated, easy to resolve issues, very good webinars Cons Sorry to say but there is nothing I can add here as least like about Bókun. I am greatful for all your precious support, thank you again! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Jenny P. Owner of Tour Companies Leisure, Travel & Tourism ### "A Bokun newbie's review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 19, 2026 Overall Bokun has been interesting and engaging and a steep learning curve for me but I am getting to grips with it now. Pros Value for money and great help from the Bokun team with website editing and design. No bugs or issues so far Cons Agents on chat do not seem to be as experienced as those you speak to on the phone. Also I find that the guys have more detailed knowledge about how Bokun works. Switched from [Bookeo](https://www.capterra.com/p/117299/Bookeo/) Because I started a new tour and wanted all tours on one booking system and Bookeo wanted to charge by website and I now have three so cost was an issue Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/178518/Bokun/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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