# Bókun Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Bókun Software - reviews, pricing plans, popular comparisons to other Tour Operator products and more. Source: https://www.capterra.com/p/178518/Bokun --- # Bókun Software Review 2026: Features, Integrations, Pros & Cons Last updated on January 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Bókun ## What is Bókun? Bókun, a Tripadvisor company, is the complete booking and channel management solution for extraordinary experiences. The only booking system you’ll need to manage, sell, and grow your experiences. Bókun is the how to your wow - tech built for experience operators and resellers who want to focus on guest experiences, not get lost in admin. One platform. Every tool. From booking widgets that boost direct bookings, an engine for instant online sales, a Marketplace of 2,600+ OTAs and resellers, seamless channel control, website builder, and reporting. All set to boost bookings and strip away admin headaches. ✅ Stop juggling systems. Run everything from one dashboard. Save up to 200 hours/year. ✅ Bookings sync instantly so you avoid double-bookings and admin frustration.​ ✅ Scale your business with 2,600+ resellers, including 70+ global OTAs, smart reporting to spot new opportunities, and flexible channel control. Claim your two week free trial (no credit card required) at: bokun.io ## What is Bókun used for? [Tour Operator](https://www.capterra.com/tour-operator-software/)[Reservations](https://www.capterra.com/reservations-software/) Recognitions Shortlist Overall rating Based on 458 user reviews Reviews sentiment Positive 95% Neutral 2% Negative 3% Pros & cons Responsive and knowledgeable assistance Easy-to-integrate booking tools Persistent bugs and slow fixes Starting price $49 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Reservations / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Bókun alternatives Highest Rated [4.8 (46)](https://www.capterra.com/p/205144/TripWorks/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (237)](https://www.capterra.com/p/122690/Rezdy/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (796)](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.7 (1,128)](https://www.capterra.com/p/135106/FareHarbor/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/178518/Bokun/alternatives/) ## FAQs about Bókun Overview ### What problems does Bókun solve? Bókun solves fragmented booking operations for tour, activity, and water sports businesses by centralizing reservations, OTA and reseller connections, availability, pricing, and product management in one dashboard. It reduces manual channel checks, phone bookings, scheduling conflicts, and website checkout friction, helping operators, reservation teams, and business owners scale sales faster. Answer based on 284 reviews Overview ### Which roles and teams benefit most from Bókun? Bókun is most used by tour business owners, executives, and general managers who need one platform to manage bookings, availability, and supplier relationships. Operations teams and tour operators rely on it to coordinate schedules and logistics, while sales and marketing managers use it to drive online reservations, partner distribution, and customer communication. Answer based on 458 reviews Overview ### What company size and industries is Bókun built for? Bókun is built for businesses selling bookable experiences, with 98% of reviewers from small businesses and 45% in Leisure, Travel & Tourism. It also serves Hospitality at 16%, with limited midsize and enterprise adoption, and is most commonly used by tour operators, representing 68% of reviewers. Answer based on 458 reviews Features and Usability ### What are the key features of Bókun? Bókun includes core booking management tools like reservations, availability management, calendar management, and online booking widgets for websites. Differentiating features include channel management with GDS/OTA integration, a central reservation system, marketplace partner connections, payment processing, and API integrations that keep inventory and bookings updated across sales channels. Answer based on 212 reviews Pricing ### How much does it cost and what fees or limitations are included? Bókun starts at $49/month for the START plan, and a free version plus free trial are available. Reviewers often call it affordable and cost-effective, especially for Viator connectivity and unlimited additional users, but some say pricing setup can be confusing and the membership may feel expensive for smaller or lower-volume businesses. Answer based on 51 reviews Integrations ### Which third-party tools and platforms does Bókun integrate with? Bókun integrates with Stripe Billing for credit card processing and Zapier for connecting workflows with other apps. The available integrations focus on payments and automation, giving Bókun connections to 2 third-party tools explicitly identified in reviewer mentions and official catalog data. Answer based on 67 reviews Getting Started and Support ### How easy is it to onboard and train a team on Bókun? Bókun offers live online sessions, webinars, documentation, and videos to help teams learn the system. Most staff pick up everyday booking tasks fairly quickly, especially with chat support and tutorials. Admins, new hires, and less technical users usually need more time for setup, product customization, and partner integrations. Answer based on 12 reviews Getting Started and Support ### What customer support options does Bókun offer, and how do users rate the experience? Bókun offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as fast, friendly, knowledgeable, and helpful during setup or issue resolution. Some reviews mention delays, repeated handoffs, and uneven technical depth, especially for more complex problems or connectivity issues. Answer based on 212 reviews Ease of use ### Is Bókun easy to use for tour and activity businesses? Bókun works well for daily booking management, but many tour operators find the initial setup and customization harder to learn. Small business teams and first-time reservation software users often like the clear core tools after onboarding, while some users still want a more intuitive interface, clearer guides, and simpler OTA syncing. Answer based on 155 reviews ## Who uses Bókun? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 125 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 125 reviews Administrative 32% Administrative 32% Entrepreneurs/ Owners 17% Sales & Business Development 8% Strategy & Operations 6% Others 37% Top industries Based on 125 reviews Leisure, Travel & Tourism 60% Hospitality 19% Transportation/Trucking/Railroad 13% Events Services 4% Other 4% ## Pros and Cons Responsive and knowledgeable assistance 91% positive reviews out of 185 Most reviewers find customer support reliable, quick to respond, and helpful in resolving various issues. Paul D Proprietor, 2 - 10 employees. "Its fantastic how quick that you get connected with a member of the bokun team and nothing is ever too much for them they go the next level in helping and solving any issues." Persistent bugs and slow fixes 51% negative reviews out of 41 Most reviewers indicate bugs and technical issues occur frequently, with slow resolution and inconsistent communication. Easy-to-integrate booking tools 88% positive reviews out of 26 Most users report booking widgets are simple to implement, customizable, and enhance website booking experiences. Centralized multi-channel partner management 100% positive reviews out of 20 Most reviewers describe supplier connectivity as enabling seamless management of multiple sales channels and partnerships. Kwitonda J Director of operations, 2 - 10 employees. "Moreover, they provide a service that enables users to connect and engage in business interactions based on a commission-oriented sharing of product profits." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Calendar Management 4.6 (92) 61.96% of 92 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Reservations Management 4.5 (86) 61.63% of 86 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Central Reservation System 4.5 (70) 54.29% of 70 reviewers that rated this feature as important or highly important Update and maintain information on inventory and rates to manage guest reservations in real time Real-Time Updates 4.5 (66) 69.70% of 66 reviewers that rated this feature as important or highly important Receive system updates as soon as any changes are made API 4.4 (62) 69.35% of 62 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases GDS/OTA Integration 4.4 (60) 61.67% of 60 reviewers that rated this feature as important or highly important Global distribution system used by online travel agencies to track availability and manage reservations Bókun 46 features Define levels of authorization for access to specific files or systems Allows businesses to offer customers reservations for a variety of activities. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, update, and manage bookings, itineraries, and reservations Track and manage schedules and meetings via an integrated calendar Update and maintain information on inventory and rates to manage guest reservations in real time Manage various distribution channels, build relations with channel partners, and track their performance Manage contact details and communication with clients Manage and track all internal and external communication conducted via calls, email, text, or chat Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Alter the layout and content of reports Import and export data to and from software applications Track products that are for sale at a reduced price or part of coupon promotions Store, manage, and track all electronic documents in a centralized location Global distribution system used by online travel agencies to track availability and manage reservations Track and manage inventory levels to maintain proper supply Captures invoice data and maintains comprehensive records for auditing and reporting purposes Planning and organizing a detailed schedule or plan of activities for a particular event, trip, or project Manage and handle various international currencies Bookings that last more than one day Manage and support multiple languages Book meetings and appointments through a website or digital platform Sell multiple products or services together, as a set Accept, record, and reconcile financial transactions Track and manage the profit margin between the cost of a product and its selling price. Tool used to determine accurate pricing and product eligibility for borrowers Design, communicate, and distribute incentives to perform a specific action Generate quotes or estimates for customers Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Process of planning, scheduling and executing the optimal and effective use of human capital across projects Search and filter data across systems to locate required information by entering keywords or certain criteria Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Manage all supplier data and operations Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Process of collecting, storing, and tracking signed waivers to reduce liability and inform participants of risks Seamlessly integrates with 3rd party websites Built-in website builder or integration with third-party site Get Advice We can help you find the software with the features you need. Features 4.6 (458) 4.6 Based on 458 reviews ## Pricing Value for money 4.7 (440) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/178518/Bokun/pricing/) Free $0.00 It includes: - Manage Products - Connect to Viator - Track Offline Bookings - Reporting START $49.00 Other,Per Month It includes: - Unlimited Additional Users - Direct Online Bookings - Viator Bookings - B2B Marketplace - Other OTA Bookings - Online Booking Engine - Viator Product Checks - Mobile App - Customer Communications Tools - API Access - Website Builder PLUS $149.00 Per Month PREMIUM $499.00 Per Month Value for money 4.7 (440) 4.7 Based on 440 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (449) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (449) 4.7 Based on 449 reviews ## User reviews Overall rating 4.7 Based on 458 reviews Filter by rating 5(384) 4(50) 3(11) 2(4) 1(9) Mentioned topic Sorted by most recent AW Alex W. General Manager Education Management ### "The best time to switch to Bokun is yesterday! Don't worry the CS team is there to help you transition!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 1, 2026 I joined a new company, and bookings were all over the place. Some were managed in a reservation system and some on an Excel sheet. It was taking hours to ensure we had the day planned, not the week, the day. After 2 weeks, I knew something had to change. I have never done a migration like this before, and it was quite daunting. I had used Bokun previously, but never managed a migration. I took the plunge headfirst. Viator connected instantly and synced all bookings, but then... what about the rest: Airbnb, GYG, Website bookings? After a slight panic, I decided to contact Bokun support by chat. This was the shocking part... I connected directly to a human, and before I could even finish typing my question, " \[sensitive content hidden\]" (Bokun customer support) mentioned, "I see you are a new user, would you like me to give you a call and assist with the migration?" The relief of knowing that someone was there to genuinely help was amazing. I was expecting a bot, or for someone to send me a 300-page guideline book, but no, they called me instantly, and the rest is history. Migrated over 1000 clients across 4 channels, and it was seamless. \[sensitive content hidden\] was spectacular and determined to get things done asap. He just understood the urgency of doing this. We have saved hours in operational headaches, double-checking classes, and stress. Pros The support from the customer service team. Simplicity in the calendar visibility. Opening and closing classes have never been easier, and the operational reporting is fantastic. We use it daily to make decisions. Cons Every OTA has a different format and different data that you can download regarding your bookings. It would have been great for me as a client to download the booking details from each OTA and send them to Bokun to format as they needed. Switched from [TrekkSoft](https://www.capterra.com/p/126665/Tour-Activity-Booking-System/) [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) The main reason was to put everything in one place, to ensure we don't miss bookings. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Giorgos P. Owner Recreational Facilities and Services ### "Powerful Tour Management Platform Backed by Excellent Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 24, 2026 Overall, my experience with Bókun has been very positive. It helped streamline operations and manage bookings across multiple channels efficiently. The platform is powerful, scalable, and suitable for growing tour businesses. What really improved the experience for me was the quality of customer support. The team was responsive, professional, and genuinely invested in helping resolve issues quickly. That level of support builds trust and makes the platform much easier to work with long term. Pros The strongest part of Bókun is the combination of powerful functionality and excellent support. The platform centralizes bookings, availability, channel management, payments, and product management in one place, which saves a lot of operational time. I also appreciated the flexibility of the API and integrations, as well as how responsive and solution-oriented the support team was whenever we needed assistance. Their willingness to help with technical and operational questions created a very positive experience. Cons Some parts of the interface can feel complex or unintuitive at first, especially for new users. Advanced configurations sometimes require trial and error to fully understand. There are also occasional bugs or small UX inconsistencies that could be improved. More modern UI/UX refinements and clearer onboarding documentation would make the platform easier to adopt for smaller teams. Switched from [Regiondo](https://www.capterra.com/p/148394/Regiondo-Pro/) Feature list is richer and support is exquisite Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DB Denise B. Tour Operator Leisure, Travel & Tourism ### "Bokun is an, Accessible Tour Platform, that rewards the user" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 22, 2026 My experience with Bókun has been excellent overall. The platform has helped streamline my booking process, improve efficiency, and support stronger day-to-day operations. Since using Bókun, I have seen significant growth in sales, and it has made it easier to manage reservations while delivering a better overall experience for my business and customers. Pros The tour management is easy to ,maneuvers, there are no bugs and issues since I had the website for 7 years, security and value for money and a great learning curve! Cons The least thing I like about Bokun before, it was some what difficult to commumnicate before, since then the communication is on par, within a few minutes I received a response!! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ME Mbark E. Tour operator Leisure, Travel & Tourism ### "Excellent platform " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 26, 2026 I have creat my products in bókun and get some help from the support team to listing step by step . Good job Pros The reliability and assistant service and the support teams that answering and guiding for solve the issues Cons I haven't faced any problems to listing my product only some step that didn't understand it specially for fixing the prices Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RH Rafael H. guide Sports ### "Smooth and Reliable Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 22, 2026 My overall experience with Bókun has been excellent. The platform is user-friendly, reliable, and very helpful for managing tour operations. It has made my workflow more organized and efficient, and I feel confident using it for handling bookings and growing my business. Pros I really like how easy Bókun is to use for managing bookings and availability. The help desk is responsive and helpful whenever I have questions, and the platform makes it simple to organize tours, track reservations, and connect with distribution channels efficiently. Cons So far, I haven’t encountered any major issues with Bókun. Everything has been working well for my needs, and the system feels reliable. If anything, there is always room for small improvements in customization and interface speed, but overall it has been a positive experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LP Lee P. reservations Manager Events Services ### "100% spot on chat service " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 22, 2026 Overall very positive, however the set up of certain features is very complicated and not for the everyday computer illiterate person Pros I like having all my bookings in one place. It makes it far easier to manage each product and have communication in one place. Cons email sending options are limited. the way that the automated email configuration is set up is limiting. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DB Dimitris B. CIO and Head of Digital Sales Leisure, Travel & Tourism ### "Reliable platform with excellent support and strong OTA connectivity" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 17, 2026 Overall, i am very satisfied with Bókun. It is a dependable platform that supports our day-to-day operations and allows us to manage multiple sales channels effectively. The customer support is a key strength and adds significant value to the overall experience. With some improvements in usability and reporting, it could become an even more complete solution. Pros Bókun is a very reliable and well-structured system, especially when it comes to connectivity with major OTAs like GetYourGuide and Viator. The platform handles inventory and availability efficiently, which is essential for daily operations. What stands out the most is the overall stability of the system and the level of support provided — the team is responsive, helpful, and genuinely tries to resolve issues quickly. Cons While the system is powerful, it can feel a bit complex and not always intuitive, particularly for new users. The reporting capabilities could be more advanced and user-friendly, as extracting detailed insights often requires additional work outside the platform. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reasons for choosing Bókun flexibility of implementation and step by step scalability Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Tommy P. Founder Operator Leisure, Travel & Tourism ### "Awful company all around" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 11, 2026 Imagine if you had the most entitled people with the worst possible software and the highest limitations, paired with terrible support. Everything broke all the time, you lost money, and then they would blame you. They made every small thing that should be easy difficult for no reason and randomly locked you out of your account for no reason. We lost so much time, money, and effort that it ended up being better to literally build our own reservation system. Pros nothing - There's one good guy named \[sensitive content hidden\], who's literally, in his own words, the only support rep in the entire US. Everybody else is overseas, and everything about this company, Xperience Software, is horrible. Cons Everything is terrible. Cost is way too high. They're actually stealing data. Integrations break all the time. Bookings have dropped since we started using them because Viator is stealing the data, which is their parent company, so they can get people booked there and then hit you with fees. Overall, awful company, awful experience, awful team. Old school legacy software. Switched from [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/) False features that bokun promised that didnt exist Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/) Reasons for choosing Bókun Ui and ux. purely a design dicision and getting sold Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GG Grant G. Tour Guide Leisure, Travel & Tourism ### "Bokun set up " 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 28, 2026 I am still getting used to all of the features and functionality. The Bokun help desk are extremely patient and where i have encountered an issue with setting up the system have worked diligently with me to address the matter. Pros I use Bokun in order to synchronise all of my OTA diaries in one place. I am attracted to the numerous OTA that i can connect with and hopefully overtime will see some bookings from them. Cons I have found the initial setting up of the system difficult. I have found that whilst the Bokun system will say that i’m connected to an OTA the link hadn’t been set up properly which has cost me a loss of potential bookings over the past couple of .months Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AJ Achraf j. Owner Leisure, Travel & Tourism ### "Outstanding booking platform for activity and water sports operators" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 18, 2026 Overall, Bókun has been a key tool in optimizing our booking processes and expanding our global distribution. As a jet ski and water sports operator based in Ibiza, having a reliable and scalable system is essential, and Bókun has exceeded our expectations in terms of performance, support, and connectivity. Pros Bókun provides a very efficient and structured booking management system, especially for companies operating in the water sports and activity sector like Jetblast Ibiza Watersports. Their platform helps us manage availability, distribution and OTA integrations in a much more organized way. \[sensitive content hidden\] Bókun provides an excellent and very efficient booking management system, especially for activity and water sports companies like Jetblast Ibiza Watersports. The platform makes it easy to manage availability, pricing, and distribution across multiple OTAs from one centralized dashboard. Website: https://jetblastibiza.com The integration with major marketplaces such as Viator and GetYourGuide is seamless, and the support team is highly responsive, knowledgeable, and proactive. This has significantly improved our operational efficiency and ability to scale our business. Cons So far, our experience has been very positive and we have not encountered any major issues. The platform continues to evolve with useful updates and improvements. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/178518/Bokun/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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