--- title: "Bókun Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Bókun Software - reviews, pricing plans, popular comparisons to other Tour Operator products and more." source_url: "https://www.capterra.com/p/178518/Bokun/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Bókun Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Bókun ## What is Bókun? Bókun, a Tripadvisor company, is the complete booking and channel management solution for extraordinary experiences. The only booking system you’ll need to manage, sell, and grow your experiences. Bókun is the how to your wow - tech built for experience operators and resellers who want to focus on guest experiences, not get lost in admin. One platform. Every tool. From booking widgets that boost direct bookings, an engine for instant online sales, a Marketplace of 2,600+ OTAs and resellers, seamless channel control, website builder, and reporting. All set to boost bookings and strip away admin headaches. ✅ Stop juggling systems. Run everything from one dashboard. Save up to 200 hours/year. ✅ Bookings sync instantly so you avoid double-bookings and admin frustration.​ ✅ Scale your business with 2,600+ resellers, including 70+ global OTAs, smart reporting to spot new opportunities, and flexible channel control. Claim your two week free trial (no credit card required) at: bokun.io ## What is Bókun used for? [Tour Operator](https://www.capterra.com/tour-operator-software/)[Reservations](https://www.capterra.com/reservations-software/) Recognitions Shortlist Overall rating Based on 473 user reviews Reviews sentiment Positive 95% Neutral 2% Negative 3% Pros & cons Responsive and reliable assistance Effective sales growth tools Persistent technical glitches Starting price $49 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Reservations / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Bókun alternatives Highest Rated [4.9 (47)](https://www.capterra.com/p/205144/TripWorks/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.8 (529)](https://www.capterra.com/p/163474/WeTravel/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (796)](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.5 (237)](https://www.capterra.com/p/122690/Rezdy/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/178518/Bokun/alternatives/) ## FAQs about Bókun Overview ### What problems does Bókun solve? Bókun solves fragmented tour booking operations by centralizing reservations, availability, pricing, payments, and product details across direct websites, OTAs, and reseller channels. Tour operators, activity providers, water-sports businesses, and travel agencies use it to prevent overbooking, coordinate calendars, manage passenger information, and distribute experiences through partner marketplaces. Answer based on 266 reviews Overview ### Which roles and teams benefit most from Bókun? Bókun is most used by tour business owners, CEOs, and directors who oversee bookings, sales, and day-to-day performance. Operations managers and general managers coordinate availability, supplier details, and reservations, while tour operators and guides manage activities, schedules, customer information, and booking changes. Answer based on 473 reviews Overview ### What company size and industries is Bókun built for? Bókun is built for small Leisure, Travel & Tourism businesses, which account for 98% and 45% of reviewers, respectively. It supports businesses selling bookable experiences, from solo tour operators to global attractions. Hospitality represents 16% of users and transportation 7%, with tour operators comprising 68% of reviewers. Answer based on 473 reviews Features and Usability ### What are the key features of Bókun? Bókun includes calendar management and reservations management to organize tour schedules, booking details, and availability in one place. Its central reservation system, booking management, and real-time updates help keep connected sales channels current. API and GDS/OTA integration connect operations with partners such as Viator and GetYourGuide. Answer based on 49 reviews Pricing ### How much does it cost and what fees or limitations are included? Bókun offers the START plan at $49 per month, with a free version and free trial available. START includes API access, online bookings, marketplace access, and unlimited additional users. Reviewers often call pricing affordable, but some report membership costs can be significant for low-sales businesses and pricing setup confusing. Answer based on 52 reviews Integrations ### Which third-party tools and platforms does Bókun integrate with? Bókun integrates with Zapier, connecting its booking and tour-management workflows to other applications available through the Zapier platform. This integration can support automated data exchanges and workflow connections between Bókun and compatible third-party business tools. Answer based on 67 reviews Getting Started and Support ### How easy is it to onboard and train a team on Bókun? Bókun is manageable to onboard for team members familiar with booking systems, who often learn everyday tour and reservation tasks quickly. It offers live online training, webinars, documentation, and videos. Reviewers report that nontechnical users and admins configuring products, workflows, invoicing, or integrations may need more time and support during initial setup. Answer based on 14 reviews Getting Started and Support ### What customer support options does Bókun offer, and how do users rate the experience? Bókun offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe staff as responsive, patient, knowledgeable, and effective at resolving issues quickly. Some users report delayed specialist follow-up, repeated explanations after escalation, and slower answers for complex technical or connectivity problems. Answer based on 217 reviews Ease of use ### How easy is Bókun to use for tour operators? Bókun makes daily tour management accessible after setup, with booking details, availability, OTA connections, and website tools in one place. New tour operators often value its clearer interface and helpful guidance, but product setup, scheduling, and workflow customization can feel complex for less technical teams and require time to learn. Answer based on 158 reviews ## Who uses Bókun? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Responsive and reliable assistance 92% positive reviews out of 190 Most reviewers indicate customer support is prompt, knowledgeable, and consistently resolves issues, making onboarding and troubleshooting easier. Panos F. Owner, 1 employee. "Despite the fact that the platform is easy, you always need support and fortunately their support department is very quick and helpful and also 24/7 which is great since you know they will resolve any issue with just a few clicks, for starters like me this is the most important!" Persistent technical glitches 49% negative reviews out of 43 Some reviewers report bugs and issues cause frustration, with delays in fixes and inconsistent communication about resolutions. Effective sales growth tools 88% positive reviews out of 26 Most reviewers find sales and marketing features help boost online presence, simplify multi-channel sales, and increase revenue. Comprehensive supplier integration platform 100% positive reviews out of 21 Most reviewers describe supplier connectivity as enabling effortless collaboration, centralizing partnerships, and streamlining multi-channel management. Musa J. TOURS AND SAFARIS, 2 - 10 employees. "We're encouraged that several companies have started accepting our partnership proposals, which gives us confidence in the platform's potential." ## Features AI summary Based on 973 Tour Operator reviews Capterra data shows that buyers of tour operator software rank the following features as their top priorities: - **Booking Management** (**56%** of reviewers rated this feature as critical) - **Reservations Management** (**53%**) - **Payment Processing** (**53%**) Bókun supports all three of the features reviewers consider most important: **Booking Management**, **Reservations Management**, and **Payment Processing**. Together, these capabilities help businesses handle bookings accurately, keep reservation details organized, and process customer payments efficiently, allowing teams to manage day-to-day operations with less manual work and better customer service. Booking Management 4.7 (67) 77.61% of 67 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Payment Processing 4.5 (36) 27.78% of 36 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Pricing Management 4.2 (41) 48.78% of 41 reviewers that rated this feature as important or highly important Tool used to determine accurate pricing and product eligibility for borrowers Activities Booking 4.3 (31) 32.26% of 31 reviewers that rated this feature as important or highly important Allows businesses to offer customers reservations for a variety of activities. Central Reservation System 4.6 (77) 58.44% of 77 reviewers that rated this feature as important or highly important Update and maintain information on inventory and rates to manage guest reservations in real time Calendar Management 4.6 (103) 65.05% of 103 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Bókun 46 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Central Reservation System: Update and maintain information on inventory and rates to manage guest reservations in real time - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Client Management: Manage contact details and communication with clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Management: Store, manage, and track all electronic documents in a centralized location - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Itinerary Creation: Planning and organizing a detailed schedule or plan of activities for a particular event, trip, or project - Multi-Currency: Manage and handle various international currencies - Multi-Day Booking: Bookings that last more than one day - Multi-Language: Manage and support multiple languages - Online Booking: Book meetings and appointments through a website or digital platform - Package Creation: Sell multiple products or services together, as a set - Payment Processing: Accept, record, and reconcile financial transactions - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Supplier Management: Manage all supplier data and operations - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Waiver Management: Process of collecting, storing, and tracking signed waivers to reduce liability and inform participants of risks - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 4.6 (473) 4.6 Based on 473 reviews ## Pricing Value for money 4.7 (455) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/178518/Bokun/pricing/) Free $0.00 It includes: - Manage Products - Connect to Viator - Track Offline Bookings - Reporting START $49.00 Other,Per Month It includes: - Unlimited Additional Users - Direct Online Bookings - Viator Bookings - B2B Marketplace - Other OTA Bookings - Online Booking Engine - Viator Product Checks - Mobile App - Customer Communications Tools - API Access - Website Builder PLUS $149.00 Per Month PREMIUM $499.00 Per Month Value for money 4.7 (455) 4.7 Based on 455 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (464) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (464) 4.7 Based on 464 reviews ## User reviews Overall rating 4.7 Based on 473 reviews Filter by rating Counts reflect reviews available in this feed. 5(397) 4(52) 3(11) 2(4) 1(9) Mentioned topic Recent reviews first, then most helpful RE Reviewer Owner Used the software for: Less than 1 year ### "Bokun is exceptional !" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 16, 2026 Bokun is an excellent platform! Live agents are very helpful, very smart and willing to spend time and think outside the box. We don't see this level of service & quality of technical support here in the US. People here are lazy, not very smart but with an attitude on top of that. Pros Most agents (usually the tenured ones) are very competent and can think outside the box. Very very smart. They take the time to understand my business and suggest good practices. They want to make sure everything is resolved and that I'm comfortable with before we finish the call. Cons Time zone is just the challenge, because I am in PST. So if ran into any problems at night, I would have to wake up very early so I can speak with a live agent. Robin (your AI rep) often contradicts itself so it can be very frustrating! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager Used the software for: 3-5 years ### "Great booking engine with seamless channel integration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 28, 2026 Overall, it is a reliable and efficient booking management tool that has simplified our daily operations. Pros Smooth integration with major OTAs like Viator and GetYourGuide. Real-time inventory management makes handling bookings much easier and saves a lot of time Cons he initial setup can be a bit complex due to many features, so there is a slight learning curve. Response time from customer support could also be improved Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Propietario Used the software for: Less than 1 year ### "Excelente servicio y atenciòn al cliente." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 21, 2026 Excelente servicio porque a pesar de que hubo una situaciòn con el cobro, estuvieron al pendiente y dieron soluciòn. Pros Me ha gustado mucho que tienen un excelente servicio y atenciòn al cliente, siempre estàn dispuestos a resolver tus dudas. Cons Su sistema de cobros, tuve una situaciòn no tan favorable al momento de inscribirme al programa START. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Informatica Used the software for: Less than 1 year ### "soporte eficiente" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 10, 2026 plataforma y servicios eficientes, soporte de alta calidad , concretos y muy claros en sus respuestas Pros la rapides y las respuestas eficientes que resolvieron mis dudas, sin duda un excelente servicio que recomendaria Cons ninguna, un excelente en todo , resolvieron todas mis dudas, el chat es increible para aclarar todas las dudas que tengas Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "Fantastic platform, superb customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2026 Most of all the customer support, its absolute superb. If issues cant be resolved via the chat then they will call you on the phone and help. Pros Easy to use, fantastic customer support and easy to connect to partners. Its reliable and the tour management, bookings and payments are solid. Cons The fact that you cant export or import pricelists manually, it would make managing the prices alot easier. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Tour Operator Used the software for: 3-5 years ### "A Professional Booking Platform for Growing Tour Companies" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 25, 2026 Our experience with Bókun has been very positive. As a tourism company, we appreciate having a platform that helps us organize our tours, manage bookings, and present our products professionally. We believe Bókun has strong potential to support the growth of Karoft Tours and make our booking operations more efficient. Pros Bókun provides a professional and well-organized platform for managing tours and bookings. The interface is easy to understand, and the booking and tour management features can make daily operations much more efficient. Cons Some advanced features may require more time to understand and explore, especially for smaller tourism businesses that are using the platform for the first time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: 3-5 years ### "Best Team and very helpful " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 29, 2026 Pros The team is very helpful and He was extremely helpful and resolved my problem and I will recommend my friends to subscribe to Bokun Cons NoI had a problem, and the entire team stepped in to help; even the manager in charge, \[sensitive content hidden\] , was extremely cooperative and called me multiple times until the issue was resolved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Marketing and Reservations Manager Used the software for: 3-5 years ### "The reservation software all experience providers need " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 27, 2026 Almost excellent. I still have my workarounds for group tours that support helps me to achieve what I want. I most certainly would be making as much, in such an organised and professional way without Bokun. It gives a one man show like myself ability to compete in the big leagues. I can’t wait to see what Bokun will offer in the AI age. Pros The customer support. Being a developer I try to push all software’s to their limit. Even use them in cases their original developers never knew possible. I am only enabled this by the incredible support that helps a not average user achieve what most wouldn’t even know is possible. This can only be achieved by exceptional support teams. Cons The only things mg I have wanted and kissed in Bokun for years is it’s not focused on group bookings. So simple for them to do. This is part of what I come up with my own workaround. By group bookings I mean shared tours. If Bokun would implement the we travel kind of group bookings it would be untouchable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager Used the software for: 1-3 years ### "The agent was excellent " 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 20, 2026 The overall experience was very good. The response from the agent was excellent! The agent responded and informed me on time. Pros The agent \[sensitive content hidden\] was quick to find out the solution to my problem. He promised that the problem would be solved. Cons For not detecting that my product was inactive. Booking system should be easy and be accessible to partners Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Superb" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 15, 2026 Excellent Pros Value for money. Very helpfull. Easiy worked. 24x07 help line avilable Cons Yes, so many thing , its inxreas our sells Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/178518/Bokun/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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