# Bókun Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Bókun the right Tour Operator solution for you? Explore 458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178518/Bokun/reviews --- Bókun 4.7 (458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 29th, 2026 # Reviews of Bókun Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews Responsive and knowledgeable assistance 91% positive reviews out of 185 Most reviewers find customer support reliable, quick to respond, and helpful in resolving various issues. Paul D Proprietor, 2 - 10 employees. "Its fantastic how quick that you get connected with a member of the bokun team and nothing is ever too much for them they go the next level in helping and solving any issues." Persistent bugs and slow fixes 51% negative reviews out of 41 Most reviewers indicate bugs and technical issues occur frequently, with slow resolution and inconsistent communication. Easy-to-integrate booking tools 88% positive reviews out of 26 Most users report booking widgets are simple to implement, customizable, and enhance website booking experiences. Centralized multi-channel partner management 100% positive reviews out of 20 Most reviewers describe supplier connectivity as enabling seamless management of multiple sales channels and partnerships. Kwitonda J Director of operations, 2 - 10 employees. "Moreover, they provide a service that enables users to connect and engage in business interactions based on a commission-oriented sharing of product profits." ## Showing most helpful reviews Showing 1-25 of 458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Giorgos P. Owner Recreational Facilities and Services Used the software for: 1-2 years ### "Powerful Tour Management Platform Backed by Excellent Support" May 24, 2026 5.0 Overall, my experience with has been very positive. It helped streamline operations and manage bookings across multiple channels efficiently. The platform is powerful, scalable, and suitable for growing tour businesses. What really improved the experience for me was the quality of customer support. The team was responsive, professional, and genuinely invested in helping resolve issues quickly. That level of support builds trust and makes the platform much easier to work with long term. Pros The strongest part of is the combination of powerful functionality and excellent support. The platform centralizes bookings, availability, channel management, payments, and product management in one place, which saves a lot of operational time. I also appreciated the flexibility of the API and integrations, as well as how responsive and solution-oriented the support team was whenever we needed assistance. Their willingness to help with technical and operational questions created a very positive experience. Cons Some parts of the interface can feel complex or unintuitive at first, especially for new users. Advanced configurations sometimes require trial and error to fully understand. There are also occasional bugs or small UX inconsistencies that could be improved. More modern UI/UX refinements and clearer onboarding documentation would make the platform easier to adopt for smaller teams. Switched from [Regiondo](https://www.capterra.com/p/148394/Regiondo-Pro/) Feature list is richer and support is exquisite Review Source AW Alex W. General Manager Education Management Used the software for: Less than 6 months ### "The best time to switch to Bokun is yesterday! Don't worry the CS team is there to help you transition!" June 1, 2026 5.0 I joined a new company, and bookings were all over the place. Some were managed in a reservation system and some on an Excel sheet. It was taking hours to ensure we had the day planned, not the week, the day. After 2 weeks, I knew something had to change. I have never done a migration like this before, and it was quite daunting. I had used Bokun previously, but never managed a migration. I took the plunge headfirst. Viator connected instantly and synced all bookings, but then... what about the rest: Airbnb, GYG, Website bookings? After a slight panic, I decided to contact Bokun support by chat. This was the shocking part... I connected directly to a human, and before I could even finish typing my question, " \[sensitive content hidden\]" (Bokun customer support) mentioned, "I see you are a new user, would you like me to give you a call and assist with the migration?" The relief of knowing that someone was there to genuinely help was amazing. I was expecting a bot, or for someone to send me a 300-page guideline book, but no, they called me instantly, and the rest is history. Migrated over 1000 clients across 4 channels, and it was seamless. \[sensitive content hidden\] was spectacular and determined to get things done asap. He just understood the urgency of doing this. We have saved hours in operational headaches, double-checking classes, and stress. Pros The support from the customer service team. Simplicity in the calendar visibility. Opening and closing classes have never been easier, and the operational reporting is fantastic. We use it daily to make decisions. Cons Every OTA has a different format and different data that you can download regarding your bookings. It would have been great for me as a client to download the booking details from each OTA and send them to Bokun to format as they needed. Switched from [TrekkSoft](https://www.capterra.com/p/126665/Tour-Activity-Booking-System/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) The main reason was to put everything in one place, to ensure we don't miss bookings. Review Source Tommy P. Founder Operator Leisure, Travel & Tourism Used the software for: 1-2 years ### "Awful company all around" April 11, 2026 1.0 Imagine if you had the most entitled people with the worst possible software and the highest limitations, paired with terrible support. Everything broke all the time, you lost money, and then they would blame you. They made every small thing that should be easy difficult for no reason and randomly locked you out of your account for no reason. We lost so much time, money, and effort that it ended up being better to literally build our own reservation system. Pros nothing - There's one good guy named \[sensitive content hidden\], who's literally, in his own words, the only support rep in the entire US. Everybody else is overseas, and everything about this company, Xperience Software, is horrible. Cons Everything is terrible. Cost is way too high. They're actually stealing data. Integrations break all the time. Bookings have dropped since we started using them because Viator is stealing the data, which is their parent company, so they can get people booked there and then hit you with fees. Overall, awful company, awful experience, awful team. Old school legacy software. Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/) Reason for choosing Bókun Ui and ux. purely a design dicision and getting sold Switched from [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/) False features that bokun promised that didnt exist Review Source DB Dimitris B. CIO and Head of Digital Sales Leisure, Travel & Tourism Used the software for: 2+ years ### "Reliable platform with excellent support and strong OTA connectivity" April 17, 2026 5.0 Overall, i am very satisfied with . It is a dependable platform that supports our day-to-day operations and allows us to manage multiple sales channels effectively. The customer support is a key strength and adds significant value to the overall experience. With some improvements in usability and reporting, it could become an even more complete solution. Pros is a very reliable and well-structured system, especially when it comes to connectivity with major OTAs like GetYourGuide and Viator. The platform handles inventory and availability efficiently, which is essential for daily operations. What stands out the most is the overall stability of the system and the level of support provided — the team is responsive, helpful, and genuinely tries to resolve issues quickly. Cons While the system is powerful, it can feel a bit complex and not always intuitive, particularly for new users. The reporting capabilities could be more advanced and user-friendly, as extracting detailed insights often requires additional work outside the platform. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Bókun flexibility of implementation and step by step scalability Review Source JAP Juan Antonio P. sysAdmin Maritime Used the software for: Less than 6 months ### " A powerful platform with endless potential" April 13, 2025 5.0 has proven to be reliable, quick to set up, and easy to bring into production with minimal errors. Overall, it meets and even exceeds expectations. That said, I’ll continue to be demanding when it comes to future improvements — but that’s only because the bar has been set high. Pros I’ve worked with other platforms before and, without undermining them, has truly been a lifesaver by helping me achieve results in significantly less time. The possibilities it offers are endless, and the system feels very polished and refined. Cons Perhaps some specifics related to invoicing or resource usage can be a bit tricky at first, but this is mostly due to the learning curve. Some particular cases aren’t covered in the documentation and require direct support from ’s technical team — which, to be fair, is quite responsive. Alternatives considered [bookingkit](https://www.capterra.com/p/148805/Booking-System-for-Leisure-Activity-Providers/)[Rezdy](https://www.capterra.com/p/122690/Rezdy/) Reason for choosing Bókun Because of its strong integration and reputation with platforms like GetYourGuide and Viator, and especially for its marketplace, which truly opened my eyes to new opportunities for connecting and collaborating with other businesses. Switched from [Regiondo](https://www.capterra.com/p/148394/Regiondo-Pro/) poor features, support team & slow fix issues Review Source AP Antony P. GM Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Review for Bokun" February 11, 2025 5.0 So far we are very enthusiastic about our decision to switch from our previous booking system Pros Easier to use compared to other booking systems used in the past, Customer friendly, Very nice presentation to the Customer, and very important extremely quick, efficient and polite Customer Suport team Cons I am very new to Bokun and have not found anything yet that puts me off. I have note managed yet to fully explore all its possibilities, and I do not know if it offers some functionality that are quite important to us such as: SMS support to the customer, or local agent management. Switched from [Rezdy](https://www.capterra.com/p/122690/Rezdy/) NOT FRIENDLY, POOR CUSTOMER PRESNTATION, VERY SLOW CUSTOMMER SUPPORT Review Source DB Denise B. Tour Operator Leisure, Travel & Tourism Used the software for: 2+ years ### "Bokun is an, Accessible Tour Platform, that rewards the user" May 22, 2026 5.0 My experience with has been excellent overall. The platform has helped streamline my booking process, improve efficiency, and support stronger day-to-day operations. Since using Bókun, I have seen significant growth in sales, and it has made it easier to manage reservations while delivering a better overall experience for my business and customers. Pros The tour management is easy to ,maneuvers, there are no bugs and issues since I had the website for 7 years, security and value for money and a great learning curve! Cons The least thing I like about Bokun before, it was some what difficult to commumnicate before, since then the communication is on par, within a few minutes I received a response!! Review Source RH Rafael H. guide Sports Used the software for: 1-2 years ### "Smooth and Reliable Experience" April 22, 2026 5.0 My overall experience with has been excellent. The platform is user-friendly, reliable, and very helpful for managing tour operations. It has made my workflow more organized and efficient, and I feel confident using it for handling bookings and growing my business. Pros I really like how easy is to use for managing bookings and availability. The help desk is responsive and helpful whenever I have questions, and the platform makes it simple to organize tours, track reservations, and connect with distribution channels efficiently. Cons So far, I haven’t encountered any major issues with . Everything has been working well for my needs, and the system feels reliable. If anything, there is always room for small improvements in customization and interface speed, but overall it has been a positive experience. Review Source LP Lee P. reservations Manager Events Services Used the software for: 1-2 years ### "100% spot on chat service " April 22, 2026 5.0 Overall very positive, however the set up of certain features is very complicated and not for the everyday computer illiterate person Pros I like having all my bookings in one place. It makes it far easier to manage each product and have communication in one place. Cons email sending options are limited. the way that the automated email configuration is set up is limiting. Review Source ME Mbark E. Tour operator Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Excellent platform " April 26, 2026 5.0 I have creat my products in and get some help from the support team to listing step by step . Good job Pros The reliability and assistant service and the support teams that answering and guiding for solve the issues Cons I haven't faced any problems to listing my product only some step that didn't understand it specially for fixing the prices Review Source SS Stylianos S. Owner Wine and Spirits Used the software for: Less than 6 months ### "Excellent booking system" December 4, 2024 5.0 So far my experience with Bokun has been excellent. Pros The system is easy to use, clear sections with all features and amazing customer service. Cons It takes some time until you learn how to navigate and setup the products, but the customer service team is there to help you. Switched from [Zaui](https://www.capterra.com/p/74193/Zaui-Software/) For the embedded calendar view on our website Review Source RA Rachel A. Partner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Top notch support+" February 6, 2025 5.0 As I describe Bukun before just one word: Professional! Pros Very easy to get hold of their professional support! Good listener and polite and professional respons. In short: top notch! Cons I don’t recall anything close to that at all. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Bókun Ownership by TripAdvisor and Viator connection. Not to forget price! Review Source ID Icare D. Key account manager Online Media Used the software for: Less than 6 months ### "Exceptional Customer Service Experience with Bókun" October 31, 2024 5.0 My experience with has been very positive overall. The support I received made a significant difference in my ability to use the platform effectively, and I appreciate their dedication to customer satisfaction. I look forward to continuing to work with them! Pros What I liked most about was their stellar customer service. The team was responsive, knowledgeable, and genuinely committed to helping me navigate their platform. Every interaction felt personalized, making me feel valued as a customer. Cons One area for improvement would be the user interface; it could be more intuitive, especially for new users. Switched from [Viber](https://www.capterra.com/p/180348/Viber/) Easier to operate and intuitive to use ad good tools Review Source RG Ragg G. Day tour company Accounting Used the software for: 2+ years ### "Good but expensive for very small company" June 30, 2025 5.0 It is good. They help you a lot and even call. Sometimes it is hard to explain things in email but then it is great to call them. Like it a lot. But the area is complicated for small company with only one tour. Pros They call you back when you are in trouble even late, at our time. Maybe yours too. It is easy for costumer to use from our website. They find date and pay and the get email about our tour Cons The cost is always high when you are very small company with only 1-3 worker and we only run our tours in summer time. And also when people book their tour in winter for their tour. Because the tour is only in summer time. Then if they or us have to cancel the tour then we have already paid commission to you and we lose money. We don´t get anything Review Source EA Enrique A. Director Accounting Used the software for: 2+ years ### "All my support" September 16, 2025 5.0 Perfect. Very helpful from the beginning. I would like to have them as a long-term partner. We stay in contact Pros Trust. Professionality. Helpful. International company. Of course I recommend you to work with Bokun Cons I do not see negative aspects about working with Bokun. I am very happy and I would like to cooperate in the future Review Source YO Youssef O. Tour operation Leisure, Travel & Tourism Used the software for: 1-2 years ### "Good application " January 5, 2026 5.0 I experience the bokun and was wonderful, you can connected to viator , but I get problem to connect it to getyourguide Pros The bokun is good application, you can find a deferent companies and request for a service, I highly recommend it Cons Viator and tripadvisor, also possible for getyourguide, Expedia and other websites, that amazing for the companies Review Source TL Toby L. Travel Trade Support Hospitality Used the software for: Less than 6 months ### "Fast and Accurate" August 19, 2025 5.0 Always excellent, informative and rapid. They are a pleasure to work with, with polite staff who are well trained and versed in their product. Pros They respond quickly, are clear and concise and have a comprehensive knowledge of any and all issues you may encounter, and how to resolve them.. Cons The agents can be quite pushy about asking whether or not you are still connected. I understand that they have a high volume of questions to resolve, but sometimes this is asked immediately after they have stopped messaging me a solution to my issues, before I have had a chance to respond. Review Source BA Brahim A. Owner Hospitality Used the software for: I used a free trial ### "Ready to Onboard!" April 3, 2025 5.0 Amazing! I had the opportunity to subscribe and be a part of Bokun! Pros The Efficiency, humbleness of the team and the concept of over all is just amazing! Cons I would really appreciate if the mobile app could be more developed in the furture. Review Source DO Donovan O. Owner International Trade and Development Used the software for: Less than 6 months ### "Great service" June 14, 2025 5.0 I could go on for days but I run Experiences in Cape Town South Africa and needed secure integration with other OTA's and STO's and they have been great Pros Customer Service is amazing from a team that communicate issues and go the extra mile to resolve and don't leave you hanging. Cons Learning curve but once you have it I think its a game changer essentially the support is what closes the gap! Review Source AS Arun S. administrative Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Excellent service" March 1, 2025 5.0 I feel so comfortable with your customer service Pros Excellent customer service you have a such a nice team Cons 100% on your service very kind and very honest Review Source FM Faizan M. Managing Director Leisure, Travel & Tourism Used the software for: 6-12 months ### "Excellent service " February 6, 2025 5.0 Super amazing and very easy to use and honest Pros Excellent service with good care and professional Cons Best management and well organised business Review Source AM Adina M. Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Bokun is a great aid to travel businesses" December 3, 2024 5.0 Pros It's easy to set up and use. I also like the customer service, as well as the articles in the Help section. Cons I am pleased so far. But since it has a lot of functions, I am sometimes confused by its complexity. Review Source JM James M. Director Museums and Institutions Used the software for: I used a free trial ### "Good all round " October 26, 2024 5.0 Great, as a starter is was daunting to start, but the customer sercice is so good it made the process easy Pros The Customer service is fantastic, i spent 2 hours on the phone running through set up and i didnt feel rushed at all Cons The system is very in depth, which is a good thing, but as a starter is was a lot to take it Review Source MN Mohamed N. City tour Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Wonderfull service" November 4, 2024 5.0 Pros I joined bokun and they arranged many bookings for me in a couple of days.. This bokun is very suitable for all new business people.. Review Source VS Vitor S. Owner Leisure, Travel & Tourism Used the software for: I used a free trial ### "Looks like a good tool, but its hard to learn how to use it and not intuitive." October 12, 2024 3.0 Frustrating. FAQ is not helpful and its hard to find the chat or reach for help inside Bokun. Pros The possibility to connect with my own website. Cons Its not intuitive. It's very hard to fine-tune your products in there and its very hard to find the information needed to set up the products running. Alternatives considered [Xola](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/) Reason for choosing Bókun For having a good experience with Viator. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.