# Bókun Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Bókun the right Tour Operator solution for you? Explore 456 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178518/Bokun/reviews --- Bókun 4.7 (456) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 29th, 2026 # Reviews of Bókun Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews Responsive and proactive assistance 92% positive reviews out of 184 Most reviewers find customer support reliable, quick to resolve issues, and essential for smooth onboarding and ongoing use. Paul D Proprietor, 2 - 10 employees. "Its fantastic how quick that you get connected with a member of the bokun team and nothing is ever too much for them they go the next level in helping and solving any issues." Persistent unresolved technical problems 50% negative reviews out of 40 Some reviewers indicate bugs and issues remain unfixed for extended periods, causing frustration and operational disruptions. Efficient inventory coordination tools 91% positive reviews out of 22 Most reviewers describe availability management as intuitive, reducing workload and simplifying daily product and inventory updates. Dimitris B CIO and Head of Digital Sales, 51 - 200 employees. "The platform handles inventory and availability efficiently, which is essential for daily operations." Comprehensive multi-channel integration 100% positive reviews out of 20 Most users report supplier connectivity enables seamless management across sales channels, streamlining partnerships and expanding business opportunities. Kwitonda J Director of operations, 2 - 10 employees. "Moreover, they provide a service that enables users to connect and engage in business interactions based on a commission-oriented sharing of product profits." ## Showing most helpful reviews Showing 1-25 of 456 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Panos F. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Great for novices" February 22, 2026 5.0 Despite the fact that the platform is easy, you always need support and fortunately their support department is very quick and helpful and also 24/7 which is great since you know they will resolve any issue with just a few clicks, for starters like me this is the most important! Pros Ease of use is the most important feature for me, since I had no previous experience with tour management platforms. The new look and feel is now much better, the previous looked cluttered, now it's a lot more clear and colors help. I have the basic option which is more than enough for starters, as you have control in all features and also provides some useful stats. I also find it a good value for money product that offers integration with so many OTA's. Cons The FAQ section is rather confusing and should be revised so that instructions are clear. It would also be great if scheduling was more flexible (e.g. having a tour operating day after day does not seem to work) Review Source DB Dimitris B. CIO and Head of Digital Sales Leisure, Travel & Tourism Used the software for: 2+ years ### "Reliable platform with excellent support and strong OTA connectivity" April 17, 2026 5.0 Overall, i am very satisfied with Bókun. It is a dependable platform that supports our day-to-day operations and allows us to manage multiple sales channels effectively. The customer support is a key strength and adds significant value to the overall experience. With some improvements in usability and reporting, it could become an even more complete solution. Pros Bókun is a very reliable and well-structured system, especially when it comes to connectivity with major OTAs like GetYourGuide and Viator. The platform handles inventory and availability efficiently, which is essential for daily operations. What stands out the most is the overall stability of the system and the level of support provided — the team is responsive, helpful, and genuinely tries to resolve issues quickly. Cons While the system is powerful, it can feel a bit complex and not always intuitive, particularly for new users. The reporting capabilities could be more advanced and user-friendly, as extracting detailed insights often requires additional work outside the platform. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Bókun flexibility of implementation and step by step scalability Review Source Tommy P. Founder Operator Leisure, Travel & Tourism Used the software for: 1-2 years ### "Awful company all around" April 11, 2026 1.0 Imagine if you had the most entitled people with the worst possible software and the highest limitations, paired with terrible support. Everything broke all the time, you lost money, and then they would blame you. They made every small thing that should be easy difficult for no reason and randomly locked you out of your account for no reason. We lost so much time, money, and effort that it ended up being better to literally build our own reservation system. Pros nothing - There's one good guy named \[sensitive content hidden\], who's literally, in his own words, the only support rep in the entire US. Everybody else is overseas, and everything about this company, Xperience Software, is horrible. Cons Everything is terrible. Cost is way too high. They're actually stealing data. Integrations break all the time. Bookings have dropped since we started using them because Viator is stealing the data, which is their parent company, so they can get people booked there and then hit you with fees. Overall, awful company, awful experience, awful team. Old school legacy software. Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/) Reason for choosing Bókun Ui and ux. purely a design dicision and getting sold Switched from [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/) False features that bokun promised that didnt exist Review Source JAP Juan Antonio P. sysAdmin Maritime Used the software for: Less than 6 months ### " A powerful platform with endless potential" April 13, 2025 5.0 Bókun has proven to be reliable, quick to set up, and easy to bring into production with minimal errors. Overall, it meets and even exceeds expectations. That said, I’ll continue to be demanding when it comes to future improvements — but that’s only because the bar has been set high. Pros I’ve worked with other platforms before and, without undermining them, Bókun has truly been a lifesaver by helping me achieve results in significantly less time. The possibilities it offers are endless, and the system feels very polished and refined. Cons Perhaps some specifics related to invoicing or resource usage can be a bit tricky at first, but this is mostly due to the learning curve. Some particular cases aren’t covered in the documentation and require direct support from Bókun’s technical team — which, to be fair, is quite responsive. Alternatives considered [bookingkit](https://www.capterra.com/p/148805/Booking-System-for-Leisure-Activity-Providers/)[Rezdy](https://www.capterra.com/p/122690/Rezdy/) Reason for choosing Bókun Because of its strong integration and reputation with platforms like GetYourGuide and Viator, and especially for its marketplace, which truly opened my eyes to new opportunities for connecting and collaborating with other businesses. Switched from [Regiondo](https://www.capterra.com/p/148394/Regiondo-Pro/) poor features, support team & slow fix issues Review Source AP Antony P. GM Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Review for Bokun" February 11, 2025 5.0 So far we are very enthusiastic about our decision to switch from our previous booking system Pros Easier to use compared to other booking systems used in the past, Customer friendly, Very nice presentation to the Customer, and very important extremely quick, efficient and polite Customer Suport team Cons I am very new to Bokun and have not found anything yet that puts me off. I have note managed yet to fully explore all its possibilities, and I do not know if it offers some functionality that are quite important to us such as: SMS support to the customer, or local agent management. Switched from [Rezdy](https://www.capterra.com/p/122690/Rezdy/) NOT FRIENDLY, POOR CUSTOMER PRESNTATION, VERY SLOW CUSTOMMER SUPPORT Review Source AJ Achraf J. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Outstanding booking platform for activity and water sports operators" March 18, 2026 5.0 Overall, Bókun has been a key tool in optimizing our booking processes and expanding our global distribution. As a jet ski and water sports operator based in Ibiza, having a reliable and scalable system is essential, and Bókun has exceeded our expectations in terms of performance, support, and connectivity. Pros Bókun provides a very efficient and structured booking management system, especially for companies operating in the water sports and activity sector like Jetblast Ibiza Watersports. Their platform helps us manage availability, distribution and OTA integrations in a much more organized way. \[sensitive content hidden\] Bókun provides an excellent and very efficient booking management system, especially for activity and water sports companies like Jetblast Ibiza Watersports. The platform makes it easy to manage availability, pricing, and distribution across multiple OTAs from one centralized dashboard. Website: https://jetblastibiza.com The integration with major marketplaces such as Viator and GetYourGuide is seamless, and the support team is highly responsive, knowledgeable, and proactive. This has significantly improved our operational efficiency and ability to scale our business. Cons So far, our experience has been very positive and we have not encountered any major issues. The platform continues to evolve with useful updates and improvements. Review Source RH Rafael H. guide Sports Used the software for: 1-2 years ### "Smooth and Reliable Experience" April 22, 2026 5.0 My overall experience with Bókun has been excellent. The platform is user-friendly, reliable, and very helpful for managing tour operations. It has made my workflow more organized and efficient, and I feel confident using it for handling bookings and growing my business. Pros I really like how easy Bókun is to use for managing bookings and availability. The help desk is responsive and helpful whenever I have questions, and the platform makes it simple to organize tours, track reservations, and connect with distribution channels efficiently. Cons So far, I haven’t encountered any major issues with Bókun. Everything has been working well for my needs, and the system feels reliable. If anything, there is always room for small improvements in customization and interface speed, but overall it has been a positive experience. Review Source LP Lee P. reservations Manager Events Services Used the software for: 1-2 years ### "100% spot on chat service " April 22, 2026 5.0 Overall very positive, however the set up of certain features is very complicated and not for the everyday computer illiterate person Pros I like having all my bookings in one place. It makes it far easier to manage each product and have communication in one place. Cons email sending options are limited. the way that the automated email configuration is set up is limiting. Review Source ME Mbark E. Tour operator Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Excellent platform " April 26, 2026 5.0 I have creat my products in bókun and get some help from the support team to listing step by step . Good job Pros The reliability and assistant service and the support teams that answering and guiding for solve the issues Cons I haven't faced any problems to listing my product only some step that didn't understand it specially for fixing the prices Review Source GG Grant G. Tour Guide Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Bokun set up " March 28, 2026 5.0 I am still getting used to all of the features and functionality. The Bokun help desk are extremely patient and where i have encountered an issue with setting up the system have worked diligently with me to address the matter. Pros I use Bokun in order to synchronise all of my OTA diaries in one place. I am attracted to the numerous OTA that i can connect with and hopefully overtime will see some bookings from them. Cons I have found the initial setting up of the system difficult. I have found that whilst the Bokun system will say that i’m connected to an OTA the link hadn’t been set up properly which has cost me a loss of potential bookings over the past couple of .months Review Source SS Stylianos S. Owner Wine and Spirits Used the software for: Less than 6 months ### "Excellent booking system" December 4, 2024 5.0 So far my experience with Bokun has been excellent. Pros The system is easy to use, clear sections with all features and amazing customer service. Cons It takes some time until you learn how to navigate and setup the products, but the customer service team is there to help you. Switched from [Zaui](https://www.capterra.com/p/74193/Zaui-Software/) For the embedded calendar view on our website Review Source pC pedro C. ceo Writing and Editing Used the software for: 1-2 years ### "Support team "dream team"" September 4, 2024 5.0 the best reservvas engine I have ever tried and without a doubt, a support team to be proud of. Pros Best support team i have never seen in my life Cons maybe the widget to integrate in the web is not very aesthetic and has little possibility of customization. Switched from [Rezdy](https://www.capterra.com/p/122690/Rezdy/) expensive and hard to learn, not very intuituve Review Source AA Ahmad A. General Manager Events Services Used the software for: 1-2 years ### "The best you can get" April 21, 2025 5.0 Overall, my experience with Bókun has been very positive. Once I got past the initial learning curve, it became an essential tool for streamlining our booking operations. It offers a great range of features for managing tours, inventory, and partner integrations—all in one place. The ability to connect with major OTAs was especially valuable for expanding our reach. While there are a few areas that could be more user-friendly, the platform is constantly improving, and the value it provides far outweighs the minor hiccups. It's a solid choice for any tour or activity operator looking to grow and automate their business. Pros What I liked most about Bokun is how user-friendly and intuitive the platform is. It made managing bookings, setting up products, and handling inventory incredibly efficient. The integration with multiple sales channels and OTAs (like Viator) was seamless, saving us hours of manual work. The dashboard is well-organized, and the automation features—especially for confirmations and availability updates—were a game changer. Overall, it's a robust tool that simplifies the daily operations of any tour business. Cons While Bokun has a lot of great features, I found the initial setup a bit overwhelming—especially for users who aren't very tech-savvy. Some parts of the user interface could be more intuitive, and there’s a bit of a learning curve when it comes to customizing products and workflows. Review Source AG Albert G. Tour operator Hospitality Used the software for: 2+ years ### "Tours and attractions " December 12, 2025 5.0 Top quality service and knowledgeable staff, i am well pleased all my queries was resolved professionally. Pros The agent \[sensitive content hidden\] was very knowledgeable, professional, patient, overall I'm super impressed with the service, thanks for assisting me with my queries. Cons Everything was great, i have nothing bad to say about my experience with the company, keeping on giving quality service. Review Source ŽM Željko M. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Extremely bad experience with Bokun." March 8, 2025 1.0 Choosing Bokun in my case was a complete mistake. Pros I don’t have a good experience with Bokun. Cons I used Bokun to manage my bookings, but I encountered serious issues, especially with OTA platform synchronization. The biggest problem was with Viator – time slots appeared as unavailable when they were actually free, leading to lost potential bookings. I spent an entire month trying to resolve these issues, but the problems persisted. When I contacted customer support, I faced an extremely slow and ineffective team. Responses took a long time, and the solutions provided were generic and unhelpful. For software that charges a monthly fee, I expected much better service and a more reliable system. If reliable synchronization with OTA platforms is crucial for your business, I recommend considering other alternatives. Review Source OD Omer D. Commercial Director Airlines/Aviation Used the software for: 6-12 months ### "Incredible team. " May 3, 2025 5.0 Using Bokun reservation system is very easy and it works perfect. I’m new at this technological stuff but whenever I have any questions, I connect to support team very fast and they patiently listen my questions and help me by connecting my computer or by giving me a call etc. Pros Bokun support team is a legend. They are very helpful and doing everything necessary to understand your problem and solve it. Cons There is nothing I can tell I like least about Bókun team. I don’t see even a single small thing I can criticize. Review Source PN Preston N. Surf instructor Recreational Facilities and Services Used the software for: 6-12 months ### "Immediate support" March 23, 2025 5.0 Outstanding support they were able to resolve my issues Pros Very punctual and helpful. Matters that needed to be fixed immediately that could of ruined my business if I had not been able to get the support when needed Cons Other then not being able to call them over the phone I was surprised to actually have a live agent respond quickly without me having to send an email and hope they respond in a day or two Review Source ML Mary L. Tour Operator Hospitality Used the software for: I used a free trial ### "Excellent service " June 19, 2025 5.0 My overall experience was excellent — very helpful, smooth, and efficient support throughout. Amazing! Pros \[sensitive content hidden\] from Bokun was super helpful and responsive — he made the whole process so easy. Great support! Cons There was nothing to dislike at all — everything went smoothly and the support was fantastic! Amazing Review Source BK Bambang K. Sales and Marketing Director Leisure, Travel & Tourism Used the software for: 6-12 months ### "Best to cross Selling Aming OTA" July 9, 2025 5.0 We live the integrated system among the OTA, that can be applied to our system. Hope you connect to a.i system Pros Love the system even bit complicated because not used to it, yet. Hope you implement the a.i to get best rank and we get more traffics and sales Cons Don't know but our Leads not achieved yet, so far. Need more support and advices to get more traffics Review Source VN Veejay N. Director Events Services Used the software for: Less than 6 months ### "Keep it up with the good work Bokun Team." October 8, 2024 5.0 Pros All agents are very helpful. They assisst you for all queries with a very polite and calm nature. They tackle all issues at ease with lots of patience. They make sure to help you at all means to facilitate the use of bokun and even for some otas. They are ever ready to help,guide you and make bokun interesting to use and explain the effective tools how to make use for the best intetest. Grateful to all agents \[sensitive content hidden\] so far. Cons I do not have any complaints so far as all agents made it pleasant to use as a tool. Review Source KV KELLER V. Owner Animation Used the software for: Less than 6 months ### "PErfect service" March 4, 2025 5.0 Pros Perfect service. Very good. Bokun is easy to use. Cons The fact that we cannot filter our experiences or sort them by them or just sort them as we wish. Review Source AM Adina M. Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Bokun is a great aid to travel businesses" December 3, 2024 5.0 Pros It's easy to set up and use. I also like the customer service, as well as the articles in the Help section. Cons I am pleased so far. But since it has a lot of functions, I am sometimes confused by its complexity. Review Source JM James M. Director Museums and Institutions Used the software for: I used a free trial ### "Good all round " October 26, 2024 5.0 Great, as a starter is was daunting to start, but the customer sercice is so good it made the process easy Pros The Customer service is fantastic, i spent 2 hours on the phone running through set up and i didnt feel rushed at all Cons The system is very in depth, which is a good thing, but as a starter is was a lot to take it Review Source VS Vitor S. Owner Leisure, Travel & Tourism Used the software for: I used a free trial ### "Looks like a good tool, but its hard to learn how to use it and not intuitive." October 12, 2024 3.0 Frustrating. FAQ is not helpful and its hard to find the chat or reach for help inside Bokun. Pros The possibility to connect with my own website. Cons Its not intuitive. It's very hard to fine-tune your products in there and its very hard to find the information needed to set up the products running. Alternatives considered [Xola](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/) Reason for choosing Bókun For having a good experience with Viator. Review Source MN Mohamed N. City tour Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Wonderfull service" November 4, 2024 5.0 Pros I joined bokun and they arranged many bookings for me in a couple of days.. This bokun is very suitable for all new business people.. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.