# Bókun Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Bókun the right Tour Operator solution for you? Explore 466 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178518/Bokun/reviews/ --- Bókun 4.7 (466) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Bókun Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews Giorgos P OwnerRecreational Facilities and Services, 2 - 10 employeesUsed the software for: 1-2 years. “The platform centralizes bookings, availability, channel management, payments, and product management in one place, which saves a lot of operational time.“ May 24, 2026 ND Nosimilo D Owner and Managing DirectorHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Currently, PayPal is the only available option, which can be inconvenient for many clients and restricts direct bookings.“ November 26, 2025 Aj Achraf j OwnerLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: 6-12 months. “Their platform helps us manage availability, distribution and OTA integrations in a much more organized way.“ March 18, 2026 Tommy P Founder OperatorLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 1-2 years. “Imagine if you had the most entitled people with the worst possible software and the highest limitations, paired with terrible support.“ April 11, 2026 NC Nicolas C OwnerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 6-12 months. “The platform offers great flexibility for creating responsive websites and connecting with multiple OTAs, which makes managing products and sales much easier.“ October 9, 2025 LP Lee P reservations ManagerEvents Services, 11 - 50 employeesUsed the software for: 1-2 years. “the way that the automated email configuration is set up is limiting.“ April 22, 2026 DB Dimitris B CIO and Head of Digital SalesLeisure, Travel & Tourism, 51 - 200 employeesUsed the software for: More than 2 years. “What stands out the most is the overall stability of the system and the level of support provided — the team is responsive, helpful, and genuinely tries to resolve issues quickly.“ April 17, 2026 LP Lee P reservations ManagerEvents Services, 11 - 50 employeesUsed the software for: 1-2 years. “email sending options are limited.“ April 22, 2026 ## Showing most helpful reviews Showing 1-25 of 466 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Giorgos P. Owner Recreational Facilities and Services Used the software for: 1-2 years ### "Powerful Tour Management Platform Backed by Excellent Support" May 24, 2026 5.0 Overall, my experience with Bókun has been very positive. It helped streamline operations and manage bookings across multiple channels efficiently. The platform is powerful, scalable, and suitable for growing tour businesses. What really improved the experience for me was the quality of customer support. The team was responsive, professional, and genuinely invested in helping resolve issues quickly. That level of support builds trust and makes the platform much easier to work with long term. Pros The strongest part of Bókun is the combination of powerful functionality and excellent support. The platform centralizes bookings, availability, channel management, payments, and product management in one place, which saves a lot of operational time. I also appreciated the flexibility of the API and integrations, as well as how responsive and solution-oriented the support team was whenever we needed assistance. Their willingness to help with technical and operational questions created a very positive experience. Cons Some parts of the interface can feel complex or unintuitive at first, especially for new users. Advanced configurations sometimes require trial and error to fully understand. There are also occasional bugs or small UX inconsistencies that could be improved. More modern UI/UX refinements and clearer onboarding documentation would make the platform easier to adopt for smaller teams. Switched from [Regiondo](https://www.capterra.com/p/148394/Regiondo-Pro/) Feature list is richer and support is exquisite Review Source AW Alex W. General Manager Education Management Used the software for: Less than 6 months ### "The best time to switch to Bokun is yesterday! Don't worry the CS team is there to help you transition!" June 1, 2026 5.0 I joined a new company, and bookings were all over the place. Some were managed in a reservation system and some on an Excel sheet. It was taking hours to ensure we had the day planned, not the week, the day. After 2 weeks, I knew something had to change. I have never done a migration like this before, and it was quite daunting. I had used Bokun previously, but never managed a migration. I took the plunge headfirst. Viator connected instantly and synced all bookings, but then... what about the rest: Airbnb, GYG, Website bookings? After a slight panic, I decided to contact Bokun support by chat. This was the shocking part... I connected directly to a human, and before I could even finish typing my question, " \[sensitive content hidden\]" (Bokun customer support) mentioned, "I see you are a new user, would you like me to give you a call and assist with the migration?" The relief of knowing that someone was there to genuinely help was amazing. I was expecting a bot, or for someone to send me a 300-page guideline book, but no, they called me instantly, and the rest is history. Migrated over 1000 clients across 4 channels, and it was seamless. \[sensitive content hidden\] was spectacular and determined to get things done asap. He just understood the urgency of doing this. We have saved hours in operational headaches, double-checking classes, and stress. Pros The support from the customer service team. Simplicity in the calendar visibility. Opening and closing classes have never been easier, and the operational reporting is fantastic. We use it daily to make decisions. Cons Every OTA has a different format and different data that you can download regarding your bookings. It would have been great for me as a client to download the booking details from each OTA and send them to Bokun to format as they needed. Switched from [TrekkSoft](https://www.capterra.com/p/126665/Tour-Activity-Booking-System/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) The main reason was to put everything in one place, to ensure we don't miss bookings. Review Source Tommy P. Founder Operator Leisure, Travel & Tourism Used the software for: 1-2 years ### "Awful company all around" April 11, 2026 1.0 Imagine if you had the most entitled people with the worst possible software and the highest limitations, paired with terrible support. Everything broke all the time, you lost money, and then they would blame you. They made every small thing that should be easy difficult for no reason and randomly locked you out of your account for no reason. We lost so much time, money, and effort that it ended up being better to literally build our own reservation system. Pros nothing - There's one good guy named \[sensitive content hidden\], who's literally, in his own words, the only support rep in the entire US. Everybody else is overseas, and everything about this company, Xperience Software, is horrible. Cons Everything is terrible. Cost is way too high. They're actually stealing data. Integrations break all the time. Bookings have dropped since we started using them because Viator is stealing the data, which is their parent company, so they can get people booked there and then hit you with fees. Overall, awful company, awful experience, awful team. Old school legacy software. Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/) Reason for choosing Bókun Ui and ux. purely a design dicision and getting sold Switched from [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/) False features that bokun promised that didnt exist Review Source DB Dimitris B. CIO and Head of Digital Sales Leisure, Travel & Tourism Used the software for: 2+ years ### "Reliable platform with excellent support and strong OTA connectivity" April 17, 2026 5.0 Overall, i am very satisfied with Bókun. It is a dependable platform that supports our day-to-day operations and allows us to manage multiple sales channels effectively. The customer support is a key strength and adds significant value to the overall experience. With some improvements in usability and reporting, it could become an even more complete solution. Pros Bókun is a very reliable and well-structured system, especially when it comes to connectivity with major OTAs like GetYourGuide and Viator. The platform handles inventory and availability efficiently, which is essential for daily operations. What stands out the most is the overall stability of the system and the level of support provided — the team is responsive, helpful, and genuinely tries to resolve issues quickly. Cons While the system is powerful, it can feel a bit complex and not always intuitive, particularly for new users. The reporting capabilities could be more advanced and user-friendly, as extracting detailed insights often requires additional work outside the platform. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Bókun flexibility of implementation and step by step scalability Review Source JP Jenny P. Owner of Tour Companies Leisure, Travel & Tourism Used the software for: Less than 6 months ### "A Bokun newbie's review" June 19, 2026 4.0 Overall Bokun has been interesting and engaging and a steep learning curve for me but I am getting to grips with it now. Pros Value for money and great help from the Bokun team with website editing and design. No bugs or issues so far Cons Agents on chat do not seem to be as experienced as those you speak to on the phone. Also I find that the guys have more detailed knowledge about how Bokun works. Switched from [Bookeo](https://www.capterra.com/p/117299/Bookeo/) Because I started a new tour and wanted all tours on one booking system and Bookeo wanted to charge by website and I now have three so cost was an issue Review Source MJ Musa J. TOURS AND SAFARIS Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Promising Platform with Great Partnership Opportunities" July 3, 2026 4.0 We've been using Bókun for about three months, and our overall experience has been positive. The platform is well designed, secure, and easy to manage. We're encouraged that several companies have started accepting our partnership proposals, which gives us confidence in the platform's potential. However, we have not yet received any direct customer inquiries or bookings through the platform. We hope to see more visibility and buyer engagement as we continue using Bókun. Overall, we believe it is a valuable platform with strong long-term potential for tour operators. Pros The platform is user-friendly, secure, and offers excellent tour management and booking tools. We also appreciate the opportunity to connect with international travel businesses, and the proposal feature has helped us establish promising partnerships. Cons As a new supplier, gaining visibility can be challenging. We experienced many proposal rejections before receiving a few acceptances, and after three months we have not yet received any customer inquiries or bookings. More guidance on improving supplier visibility, proposal success rates, and connecting with active buyers would make the platform even more valuable. Review Source DB Denise B. Tour Operator Leisure, Travel & Tourism Used the software for: 2+ years ### "Bokun is an, Accessible Tour Platform, that rewards the user" May 22, 2026 5.0 My experience with Bókun has been excellent overall. The platform has helped streamline my booking process, improve efficiency, and support stronger day-to-day operations. Since using Bókun, I have seen significant growth in sales, and it has made it easier to manage reservations while delivering a better overall experience for my business and customers. Pros The tour management is easy to ,maneuvers, there are no bugs and issues since I had the website for 7 years, security and value for money and a great learning curve! Cons The least thing I like about Bokun before, it was some what difficult to commumnicate before, since then the communication is on par, within a few minutes I received a response!! Review Source ST Sartaj T. Owner Hospitality Used the software for: 2+ years ### "Superb" July 13, 2026 5.0 Excellent Pros Value for money. Very helpfull. Easiy worked. 24x07 help line avilable Cons Yes, so many thing , its inxreas our sells Review Source ZZ Zoltán Z. Owner and tour guide Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Excellent service" June 22, 2026 5.0 Very straight forward, not complicated, easy to resolve issues, very good webinars, nice and helpful team Pros easy to use and quick help, Very straight forward, not complicated, easy to resolve issues, very good webinars Cons Sorry to say but there is nothing I can add here as least like about Bókun. I am greatful for all your precious support, thank you again! Review Source VS VOLODYMYR S. CEO Hospitality Used the software for: Less than 6 months ### "\[sensitive content hidden\] from support team -is one of the best support I had \_ big congratulation for Bokun to have people like him working for them!" June 16, 2026 5.0 just started , maybe in future.. about overall experience Pros Automatic calendar What can say is that \[sensitive content hidden\] is a very good professional and bokun is very lucky to have him! He was very helpfull Cons a bit complected, but maybe its need time for me to get familiar with it... so we will see.. Review Source RA Rachel A. Partner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Top notch support+" February 6, 2025 5.0 As I describe Bukun before just one word: Professional! Pros Very easy to get hold of their professional support! Good listener and polite and professional respons. In short: top notch! Cons I don’t recall anything close to that at all. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Bókun Ownership by TripAdvisor and Viator connection. Not to forget price! Review Source ID Icare D. Key account manager Online Media Used the software for: Less than 6 months ### "Exceptional Customer Service Experience with Bókun" October 31, 2024 5.0 My experience with Bókun has been very positive overall. The support I received made a significant difference in my ability to use the platform effectively, and I appreciate their dedication to customer satisfaction. I look forward to continuing to work with them! Pros What I liked most about Bókun was their stellar customer service. The team was responsive, knowledgeable, and genuinely committed to helping me navigate their platform. Every interaction felt personalized, making me feel valued as a customer. Cons One area for improvement would be the user interface; it could be more intuitive, especially for new users. Switched from [Viber](https://www.capterra.com/p/180348/Viber/) Easier to operate and intuitive to use ad good tools Review Source RG Ragg G. Day tour company Accounting Used the software for: 2+ years ### "Good but expensive for very small company" June 30, 2025 5.0 It is good. They help you a lot and even call. Sometimes it is hard to explain things in email but then it is great to call them. Like it a lot. But the area is complicated for small company with only one tour. Pros They call you back when you are in trouble even late, at our time. Maybe yours too. It is easy for costumer to use from our website. They find date and pay and the get email about our tour Cons The cost is always high when you are very small company with only 1-3 worker and we only run our tours in summer time. And also when people book their tour in winter for their tour. Because the tour is only in summer time. Then if they or us have to cancel the tour then we have already paid commission to you and we lose money. We don´t get anything Review Source LH Luong H. Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "The Best Company" October 9, 2025 5.0 This is an extremely wonderful platform that can help sales partners around the world cooperate with each other, helping the tourism industry around the world to be better. Bokun is very convenient for partners to contact each other. I trust Bokun and will always trust Bokun. Thank you very much. Pros very clear, transparent, I was supported very enthusiastically . Checking and checking customer information is very convenient. Makes my work convenient . Cons When I get support I have trouble hearing on the phone. Maybe the line is long. So I usually ask them to mail it to me. Review Source EA Enrique A. Director Accounting Used the software for: 2+ years ### "All my support" September 16, 2025 5.0 Perfect. Very helpful from the beginning. I would like to have them as a long-term partner. We stay in contact Pros Trust. Professionality. Helpful. International company. Of course I recommend you to work with Bokun Cons I do not see negative aspects about working with Bokun. I am very happy and I would like to cooperate in the future Review Source AG Albert G. Tour operator Hospitality Used the software for: 2+ years ### "Tours and attractions " December 12, 2025 5.0 Top quality service and knowledgeable staff, i am well pleased all my queries was resolved professionally. Pros The agent \[sensitive content hidden\] was very knowledgeable, professional, patient, overall I'm super impressed with the service, thanks for assisting me with my queries. Cons Everything was great, i have nothing bad to say about my experience with the company, keeping on giving quality service. Review Source ŽM Željko M. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Extremely bad experience with Bokun." March 8, 2025 1.0 Choosing Bokun in my case was a complete mistake. Pros I don’t have a good experience with Bokun. Cons I used Bokun to manage my bookings, but I encountered serious issues, especially with OTA platform synchronization. The biggest problem was with Viator – time slots appeared as unavailable when they were actually free, leading to lost potential bookings. I spent an entire month trying to resolve these issues, but the problems persisted. When I contacted customer support, I faced an extremely slow and ineffective team. Responses took a long time, and the solutions provided were generic and unhelpful. For software that charges a monthly fee, I expected much better service and a more reliable system. If reliable synchronization with OTA platforms is crucial for your business, I recommend considering other alternatives. Review Source OD Omer D. Commercial Director Airlines/Aviation Used the software for: 6-12 months ### "Incredible team. " May 3, 2025 5.0 Using Bokun reservation system is very easy and it works perfect. I’m new at this technological stuff but whenever I have any questions, I connect to support team very fast and they patiently listen my questions and help me by connecting my computer or by giving me a call etc. Pros Bokun support team is a legend. They are very helpful and doing everything necessary to understand your problem and solve it. Cons There is nothing I can tell I like least about Bókun team. I don’t see even a single small thing I can criticize. Review Source DO Donovan O. Owner International Trade and Development Used the software for: Less than 6 months ### "Great service" June 14, 2025 5.0 I could go on for days but I run Experiences in Cape Town South Africa and needed secure integration with other OTA's and STO's and they have been great Pros Customer Service is amazing from a team that communicate issues and go the extra mile to resolve and don't leave you hanging. Cons Learning curve but once you have it I think its a game changer essentially the support is what closes the gap! Review Source SK Susanne K. Management Assistant Leisure, Travel & Tourism Used the software for: 2+ years ### "Happy to work with Bokun" February 12, 2025 5.0 Pros Easy to work with Bokun. Everything is very clear and easy to understand. Customer service is easy to reach and very professional and friendly. We are very happy to work with Bokun! Cons We haven't had any bad experiences yet, so we can't write anything about it. Review Source FM Faizan M. Managing Director Leisure, Travel & Tourism Used the software for: 6-12 months ### "Excellent service " February 6, 2025 5.0 Super amazing and very easy to use and honest Pros Excellent service with good care and professional Cons Best management and well organised business Review Source PA Pat A. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "A customer service you have been looking for. " February 25, 2025 5.0 I like the patience of the customer support. Basically I have confusions but he addressed in well Pros Friendly Customer Service - \[sensitive content hidden\] The call took more than an hour. Cons So far none. Everything is good. I will reach back if theres anything else. Review Source AM Adina M. Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Bokun is a great aid to travel businesses" December 3, 2024 5.0 Pros It's easy to set up and use. I also like the customer service, as well as the articles in the Help section. Cons I am pleased so far. But since it has a lot of functions, I am sometimes confused by its complexity. Review Source MN Mohamed N. City tour Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Wonderfull service" November 4, 2024 5.0 Pros I joined bokun and they arranged many bookings for me in a couple of days.. This bokun is very suitable for all new business people.. Review Source MO MARTIN O. Tour operator Hospitality Used the software for: I used a free trial ### "Super helpful" September 24, 2024 5.0 Viewers often find themselves laughing at the comedic situations while also connecting with the characters' struggles and growth. The animation style and soundtrack complement the story well, creating an immersive atmosphere. It strikes a balance between lightheartedness and deeper themes, making it enjoyable for a wide range of audiences. Pros Easy and simple to understand. The characters often navigate complex relationships and challenges, all while maintaining a lighthearted tone. It balances fun moments with deeper themes, making it relatable and engaging. Cons It sometimes rely on clichés or tropes, which might feel predictable for some viewers. Additionally, certain character arcs may not get as much development as others, leaving some storylines feeling a bit rushed. 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