--- title: "Bókun Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Bókun the right Tour Operator solution for you? Explore 470 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/178518/Bokun/reviews/" page_type: "reviews" language: "en" --- Bókun 4.7 (470) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Bókun Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews Giorgos P OwnerRecreational Facilities and Services, 2 - 10 employeesUsed the software for: 1-2 years. “The platform centralizes bookings, availability, channel management, payments, and product management in one place, which saves a lot of operational time.“ May 24, 2026 ND Nosimilo D Owner and Managing DirectorHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Currently, PayPal is the only available option, which can be inconvenient for many clients and restricts direct bookings.“ November 26, 2025 Aj Achraf j OwnerLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: 6-12 months. “Their platform helps us manage availability, distribution and OTA integrations in a much more organized way.“ March 18, 2026 Tommy P Founder OperatorLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 1-2 years. “Imagine if you had the most entitled people with the worst possible software and the highest limitations, paired with terrible support.“ April 11, 2026 NC Nicolas C OwnerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 6-12 months. “The platform offers great flexibility for creating responsive websites and connecting with multiple OTAs, which makes managing products and sales much easier.“ October 9, 2025 LP Lee P reservations ManagerEvents Services, 11 - 50 employeesUsed the software for: 1-2 years. “the way that the automated email configuration is set up is limiting.“ April 22, 2026 DB Dimitris B CIO and Head of Digital SalesLeisure, Travel & Tourism, 51 - 200 employeesUsed the software for: More than 2 years. “What stands out the most is the overall stability of the system and the level of support provided — the team is responsive, helpful, and genuinely tries to resolve issues quickly.“ April 17, 2026 LP Lee P reservations ManagerEvents Services, 11 - 50 employeesUsed the software for: 1-2 years. “email sending options are limited.“ April 22, 2026 ## Showing most helpful reviews Showing 1-25 of 470 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ali S. Tour Operator Hospitality Used the software for: 2+ years ### "A Professional Booking Platform for Growing Tour Companies" August 23, 2026 5.0 Our experience with Bókun has been very positive. As a tourism company, we appreciate having a platform that helps us organize our tours, manage bookings, and present our products professionally. We believe Bókun has strong potential to support the growth of Karoft Tours and make our booking operations more efficient. Pros Bókun provides a professional and well-organized platform for managing tours and bookings. The interface is easy to understand, and the booking and tour management features can make daily operations much more efficient. Cons Some advanced features may require more time to understand and explore, especially for smaller tourism businesses that are using the platform for the first time. Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/)[TrekkSoft](https://www.capterra.com/p/126665/Tour-Activity-Booking-System/) Reason for choosing Bókun Bókun offered a more suitable combination of booking management, online booking, OTA integrations, availability management, and overall flexibility for our tourism business. We also found the platform suitable for managing customized tours and growing our online booking operations. Review Source Giorgos P. Owner Recreational Facilities and Services Used the software for: 1-2 years ### "Powerful Tour Management Platform Backed by Excellent Support" May 24, 2026 5.0 Overall, my experience with Bókun has been very positive. It helped streamline operations and manage bookings across multiple channels efficiently. The platform is powerful, scalable, and suitable for growing tour businesses. What really improved the experience for me was the quality of customer support. The team was responsive, professional, and genuinely invested in helping resolve issues quickly. That level of support builds trust and makes the platform much easier to work with long term. Pros The strongest part of Bókun is the combination of powerful functionality and excellent support. The platform centralizes bookings, availability, channel management, payments, and product management in one place, which saves a lot of operational time. I also appreciated the flexibility of the API and integrations, as well as how responsive and solution-oriented the support team was whenever we needed assistance. Their willingness to help with technical and operational questions created a very positive experience. Cons Some parts of the interface can feel complex or unintuitive at first, especially for new users. Advanced configurations sometimes require trial and error to fully understand. There are also occasional bugs or small UX inconsistencies that could be improved. More modern UI/UX refinements and clearer onboarding documentation would make the platform easier to adopt for smaller teams. Switched from [Regiondo](https://www.capterra.com/p/148394/Regiondo-Pro/) Feature list is richer and support is exquisite Review Source Tommy P. Founder Operator Leisure, Travel & Tourism Used the software for: 1-2 years ### "Awful company all around" April 11, 2026 1.0 Imagine if you had the most entitled people with the worst possible software and the highest limitations, paired with terrible support. Everything broke all the time, you lost money, and then they would blame you. They made every small thing that should be easy difficult for no reason and randomly locked you out of your account for no reason. We lost so much time, money, and effort that it ended up being better to literally build our own reservation system. Pros nothing - There's one good guy named \[sensitive content hidden\], who's literally, in his own words, the only support rep in the entire US. Everybody else is overseas, and everything about this company, Xperience Software, is horrible. Cons Everything is terrible. Cost is way too high. They're actually stealing data. Integrations break all the time. Bookings have dropped since we started using them because Viator is stealing the data, which is their parent company, so they can get people booked there and then hit you with fees. Overall, awful company, awful experience, awful team. Old school legacy software. Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/) Reason for choosing Bókun Ui and ux. purely a design dicision and getting sold Switched from [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/) False features that bokun promised that didnt exist Review Source AW Alex W. General Manager Education Management Used the software for: Less than 6 months ### "The best time to switch to Bokun is yesterday! Don't worry the CS team is there to help you transition!" June 1, 2026 5.0 I joined a new company, and bookings were all over the place. Some were managed in a reservation system and some on an Excel sheet. It was taking hours to ensure we had the day planned, not the week, the day. After 2 weeks, I knew something had to change. I have never done a migration like this before, and it was quite daunting. I had used Bokun previously, but never managed a migration. I took the plunge headfirst. Viator connected instantly and synced all bookings, but then... what about the rest: Airbnb, GYG, Website bookings? After a slight panic, I decided to contact Bokun support by chat. This was the shocking part... I connected directly to a human, and before I could even finish typing my question, " \[sensitive content hidden\]" (Bokun customer support) mentioned, "I see you are a new user, would you like me to give you a call and assist with the migration?" The relief of knowing that someone was there to genuinely help was amazing. I was expecting a bot, or for someone to send me a 300-page guideline book, but no, they called me instantly, and the rest is history. Migrated over 1000 clients across 4 channels, and it was seamless. \[sensitive content hidden\] was spectacular and determined to get things done asap. He just understood the urgency of doing this. We have saved hours in operational headaches, double-checking classes, and stress. Pros The support from the customer service team. Simplicity in the calendar visibility. Opening and closing classes have never been easier, and the operational reporting is fantastic. We use it daily to make decisions. Cons Every OTA has a different format and different data that you can download regarding your bookings. It would have been great for me as a client to download the booking details from each OTA and send them to Bokun to format as they needed. Switched from [TrekkSoft](https://www.capterra.com/p/126665/Tour-Activity-Booking-System/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) The main reason was to put everything in one place, to ensure we don't miss bookings. Review Source JP Jenny P. Owner of Tour Companies Leisure, Travel & Tourism Used the software for: Less than 6 months ### "A Bokun newbie's review" June 19, 2026 4.0 Overall Bokun has been interesting and engaging and a steep learning curve for me but I am getting to grips with it now. Pros Value for money and great help from the Bokun team with website editing and design. No bugs or issues so far Cons Agents on chat do not seem to be as experienced as those you speak to on the phone. Also I find that the guys have more detailed knowledge about how Bokun works. Switched from [Bookeo](https://www.capterra.com/p/117299/Bookeo/) Because I started a new tour and wanted all tours on one booking system and Bookeo wanted to charge by website and I now have three so cost was an issue Review Source RR Richard R. Marketing and Reservations Manager Hospitality Used the software for: 2+ years ### "The reservation software all experience providers need " July 22, 2026 5.0 Almost excellent. I still have my workarounds for group tours that support helps me to achieve what I want. I most certainly would be making as much, in such an organised and professional way without Bokun. It gives a one man show like myself ability to compete in the big leagues. I can’t wait to see what Bokun will offer in the AI age. Pros The customer support. Being a developer I try to push all software’s to their limit. Even use them in cases their original developers never knew possible. I am only enabled this by the incredible support that helps a not average user achieve what most wouldn’t even know is possible. This can only be achieved by exceptional support teams. Cons The only things mg I have wanted and kissed in Bokun for years is it’s not focused on group bookings. So simple for them to do. This is part of what I come up with my own workaround. By group bookings I mean shared tours. If Bokun would implement the we travel kind of group bookings it would be untouchable. Review Source PA Petrus A. Manager Hospitality Used the software for: 1-2 years ### "The agent was excellent " July 18, 2026 5.0 The overall experience was very good. The response from the agent was excellent! The agent responded and informed me on time. Pros The agent \[sensitive content hidden\] was quick to find out the solution to my problem. He promised that the problem would be solved. Cons For not detecting that my product was inactive. Booking system should be easy and be accessible to partners Review Source ST Sartaj T. Owner Hospitality Used the software for: 2+ years ### "Superb" July 13, 2026 5.0 Excellent Pros Value for money. Very helpfull. Easiy worked. 24x07 help line avilable Cons Yes, so many thing , its inxreas our sells Review Source ME Mohamed E. CEO Transportation/Trucking/Railroad Used the software for: 2+ years ### "Best Team and very helpful " July 28, 2026 5.0 Pros The team is very helpful and He was extremely helpful and resolved my problem and I will recommend my friends to subscribe to Bokun Cons NoI had a problem, and the entire team stepped in to help; even the manager in charge, \[sensitive content hidden\] , was extremely cooperative and called me multiple times until the issue was resolved. Review Source SS Stefán S. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Fantastic platform, superb customer support" August 26, 2026 5.0 Most of all the customer support, its absolute superb. If issues cant be resolved via the chat then they will call you on the phone and help. Pros Easy to use, fantastic customer support and easy to connect to partners. Its reliable and the tour management, bookings and payments are solid. Cons The fact that you cant export or import pricelists manually, it would make managing the prices alot easier. Review Source EZ Elisabetta Z. Owner Hospitality Used the software for: 1-2 years ### "Great assistance " February 19, 2025 5.0 What you do not manage to do on your own, the staff knows exactly what to do Pros I was contacted by phone because the operator wanted to be sure I understood what I could do and to give me the right assistance Cons Sometimes FAQs are not helpful. Should be improved maybe with videos Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Difficult to manage not working so great. Api often did not update Review Source CB Christos B. Manager Entertainment Used the software for: Less than 6 months ### "Very good job " October 30, 2024 5.0 Perfect I am very satisfied, it helps me a lot organise my business and avoid overbooking and have a less or zero cancellations rate Pros Makes my business management easier , gives me more bookings and I can reach out more customers and resellers Cons Little difficult in use and confusing connect the products from otas Alternatives considered [Travelotopos](https://www.capterra.com/p/193377/Travelotopos/) Reason for choosing Bókun Nothing compares to Bókun. Is the best by far because helps you REALLY reach more customers which is the most important Review Source ID Icare D. Key account manager Online Media Used the software for: Less than 6 months ### "Exceptional Customer Service Experience with Bókun" October 31, 2024 5.0 My experience with Bókun has been very positive overall. The support I received made a significant difference in my ability to use the platform effectively, and I appreciate their dedication to customer satisfaction. I look forward to continuing to work with them! Pros What I liked most about Bókun was their stellar customer service. The team was responsive, knowledgeable, and genuinely committed to helping me navigate their platform. Every interaction felt personalized, making me feel valued as a customer. Cons One area for improvement would be the user interface; it could be more intuitive, especially for new users. Switched from [Viber](https://www.capterra.com/p/180348/Viber/) Easier to operate and intuitive to use ad good tools Review Source RG Ragg G. Day tour company Accounting Used the software for: 2+ years ### "Good but expensive for very small company" June 30, 2025 5.0 It is good. They help you a lot and even call. Sometimes it is hard to explain things in email but then it is great to call them. Like it a lot. But the area is complicated for small company with only one tour. Pros They call you back when you are in trouble even late, at our time. Maybe yours too. It is easy for costumer to use from our website. They find date and pay and the get email about our tour Cons The cost is always high when you are very small company with only 1-3 worker and we only run our tours in summer time. And also when people book their tour in winter for their tour. Because the tour is only in summer time. Then if they or us have to cancel the tour then we have already paid commission to you and we lose money. We don´t get anything Review Source NC Nicolas C. Owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "A powerful and flexible platform for tourism professionals" October 9, 2025 5.0 Overall, my experience with Bókun has been very positive. The support team is excellent — they usually resolve issues during the same call, and if not, they escalate the matter and get back to you with a solution promptly. The combination of flexibility, strong support, and powerful integrations makes it a very complete and reliable tool for tourism operations. Pros Bókun is an extremely useful tool for businesses in the tourism and transportation industry. It’s highly customizable, allowing you to adapt it to your company’s specific needs. The platform offers great flexibility for creating responsive websites and connecting with multiple OTAs, which makes managing products and sales much easier. Cons The platform can be quite complex from a technical standpoint and has a steep learning curve. However, once you understand its structure, it becomes much more intuitive. Review Source EA Enrique A. Director Accounting Used the software for: 2+ years ### "All my support" September 16, 2025 5.0 Perfect. Very helpful from the beginning. I would like to have them as a long-term partner. We stay in contact Pros Trust. Professionality. Helpful. International company. Of course I recommend you to work with Bokun Cons I do not see negative aspects about working with Bokun. I am very happy and I would like to cooperate in the future Review Source ID Iosif D. Owner Restaurants Used the software for: 1-2 years ### "Not worth the money they charge." April 16, 2025 1.0 When you are just starting out, it’s a good platform because of its modularity & sync with all the big OTA’s. But the fees add up very quickly and it’s unacceptable paying so much money for a sub-par mobile UI and a non-existent mobile app. Pros It synchronises with both GYG & Tripadvisor. It also has pretty fast support. It also has a lot of options and experiences are very customisable. Cons The fees can reach more than 500€ per month if you are doing even remotely good. It’s absolutely not worth it for a company that has a barely functioning mobile website & an “app” that only lets you view your customer’s names! Very poor UI. Review Source Response from Bókun, A TripAdvisor Company April 30, 2025 Thanks for taking the time to share your feedback. We’re glad to hear you’ve found value in our integrations and support, and we appreciate you highlighting areas where we can improve. We understand pricing is an important factor, and we strive to keep our fees among the most competitive in the industry. We also offer a range of plans to better suit different business needs—you can review them here: https://www.bokun.io/pricing. We’d love to learn more about the specific challenges you’ve experienced with the mobile interface so we can look into this further. Our support team is here to help—please don’t hesitate to reach out to us by starting a chat through our Help Center. https://docs.bokun.io/docs/bokun-help-center Thanks again for helping us grow. — The Bókun Team SmD Serigne mor D. Head chef Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Helpfulness." September 30, 2025 5.0 Pretty smooth interactions with Bokun really. I like the smoothness with the agents anytime I need support. Pros I found Bokun really Helpfully since it is helping us sorting out our booking and allowing us to grow. Cons I do not think I have anything I do not like with Bokun really. Set up is pretty smooth just have to learn more about. Review Source TL Toby L. Travel Trade Support Hospitality Used the software for: Less than 6 months ### "Fast and Accurate" August 19, 2025 5.0 Always excellent, informative and rapid. They are a pleasure to work with, with polite staff who are well trained and versed in their product. Pros They respond quickly, are clear and concise and have a comprehensive knowledge of any and all issues you may encounter, and how to resolve them.. Cons The agents can be quite pushy about asking whether or not you are still connected. I understand that they have a high volume of questions to resolve, but sometimes this is asked immediately after they have stopped messaging me a solution to my issues, before I have had a chance to respond. Review Source GD Gabriel D. Manager Hospitality Used the software for: 2+ years ### "Best services in Bokun " April 4, 2025 5.0 I CAN DESCRIBE AS PERFECT AND VERY NICE TO USE Pros It’s easy to use and very efficient. I like all Cons No I love all their services and providence to us their suppliers Review Source ML Mary L. Tour Operator Hospitality Used the software for: I used a free trial ### "Excellent service " June 19, 2025 5.0 My overall experience was excellent — very helpful, smooth, and efficient support throughout. Amazing! Pros \[sensitive content hidden\] from Bokun was super helpful and responsive — he made the whole process so easy. Great support! Cons There was nothing to dislike at all — everything went smoothly and the support was fantastic! Amazing Review Source SK Susanne K. Management Assistant Leisure, Travel & Tourism Used the software for: 2+ years ### "Happy to work with Bokun" February 12, 2025 5.0 Pros Easy to work with Bokun. Everything is very clear and easy to understand. Customer service is easy to reach and very professional and friendly. We are very happy to work with Bokun! Cons We haven't had any bad experiences yet, so we can't write anything about it. Review Source FM Faizan M. Managing Director Leisure, Travel & Tourism Used the software for: 6-12 months ### "Excellent service " February 6, 2025 5.0 Super amazing and very easy to use and honest Pros Excellent service with good care and professional Cons Best management and well organised business Review Source CC Cheryl C. Guest Relations Leisure, Travel & Tourism Used the software for: 2+ years ### "Working with Bokun" December 7, 2024 5.0 Excellent, have been with Bokun for 7 years. Fair price, great customer service. Pros Customer support, fast and focused on problem solving. Cons Would be great if it had more operational features but this is a booking engine not a operational tool. Review Source AR Aljay R. Operations Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Perfect Booking Engine" December 11, 2024 5.0 Having an amazing experience so far and I am hoping they could help us sell out out products. Pros User-friendly and amazing customer service. Cons None so far besides some website editing features that I am not familiar with and the team behind is always helpful. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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