--- title: "Bókun Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Bókun the right Tour Operator solution for you? Explore 473 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/178518/Bokun/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Bókun 4.7 (473) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Bókun Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews Giorgos P OwnerRecreational Facilities and Services, 2 - 10 employeesUsed the software for: 1-2 years. “The platform centralizes bookings, availability, channel management, payments, and product management in one place, which saves a lot of operational time.“ May 24, 2026 ND Nosimilo D Owner and Managing DirectorHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Currently, PayPal is the only available option, which can be inconvenient for many clients and restricts direct bookings.“ November 26, 2025 Giorgos P OwnerRecreational Facilities and Services, 2 - 10 employeesUsed the software for: 1-2 years. “It helped streamline operations and manage bookings across multiple channels efficiently.“ May 24, 2026 LP Lee P reservations ManagerEvents Services, 11 - 50 employeesUsed the software for: 1-2 years. “the way that the automated email configuration is set up is limiting.“ April 22, 2026 Aj Achraf j OwnerLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: 6-12 months. “Their platform helps us manage availability, distribution and OTA integrations in a much more organized way.“ March 18, 2026 LP Lee P reservations ManagerEvents Services, 11 - 50 employeesUsed the software for: 1-2 years. “email sending options are limited.“ April 22, 2026 NC Nicolas C OwnerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 6-12 months. “The platform offers great flexibility for creating responsive websites and connecting with multiple OTAs, which makes managing products and sales much easier.“ October 9, 2025 Tommy P Founder OperatorLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 1-2 years. “Imagine if you had the most entitled people with the worst possible software and the highest limitations, paired with terrible support.“ April 11, 2026 ## Showing most helpful reviews Showing 1-25 of 473 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ali S. Tour Operator Hospitality Used the software for: 2+ years ### "A Professional Booking Platform for Growing Tour Companies" August 23, 2026 5.0 Our experience with Bókun has been very positive. As a tourism company, we appreciate having a platform that helps us organize our tours, manage bookings, and present our products professionally. We believe Bókun has strong potential to support the growth of Karoft Tours and make our booking operations more efficient. Pros Bókun provides a professional and well-organized platform for managing tours and bookings. The interface is easy to understand, and the booking and tour management features can make daily operations much more efficient. Cons Some advanced features may require more time to understand and explore, especially for smaller tourism businesses that are using the platform for the first time. Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/)[TrekkSoft](https://www.capterra.com/p/126665/Tour-Activity-Booking-System/) Reason for choosing Bókun Bókun offered a more suitable combination of booking management, online booking, OTA integrations, availability management, and overall flexibility for our tourism business. We also found the platform suitable for managing customized tours and growing our online booking operations. Review Source AW Alex W. General Manager Education Management Used the software for: Less than 6 months ### "The best time to switch to Bokun is yesterday! Don't worry the CS team is there to help you transition!" June 1, 2026 5.0 I joined a new company, and bookings were all over the place. Some were managed in a reservation system and some on an Excel sheet. It was taking hours to ensure we had the day planned, not the week, the day. After 2 weeks, I knew something had to change. I have never done a migration like this before, and it was quite daunting. I had used Bokun previously, but never managed a migration. I took the plunge headfirst. Viator connected instantly and synced all bookings, but then... what about the rest: Airbnb, GYG, Website bookings? After a slight panic, I decided to contact Bokun support by chat. This was the shocking part... I connected directly to a human, and before I could even finish typing my question, " \[sensitive content hidden\]" (Bokun customer support) mentioned, "I see you are a new user, would you like me to give you a call and assist with the migration?" The relief of knowing that someone was there to genuinely help was amazing. I was expecting a bot, or for someone to send me a 300-page guideline book, but no, they called me instantly, and the rest is history. Migrated over 1000 clients across 4 channels, and it was seamless. \[sensitive content hidden\] was spectacular and determined to get things done asap. He just understood the urgency of doing this. We have saved hours in operational headaches, double-checking classes, and stress. Pros The support from the customer service team. Simplicity in the calendar visibility. Opening and closing classes have never been easier, and the operational reporting is fantastic. We use it daily to make decisions. Cons Every OTA has a different format and different data that you can download regarding your bookings. It would have been great for me as a client to download the booking details from each OTA and send them to Bokun to format as they needed. Switched from [TrekkSoft](https://www.capterra.com/p/126665/Tour-Activity-Booking-System/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) The main reason was to put everything in one place, to ensure we don't miss bookings. Review Source Tommy P. Founder Operator Leisure, Travel & Tourism Used the software for: 1-2 years ### "Awful company all around" April 11, 2026 1.0 Imagine if you had the most entitled people with the worst possible software and the highest limitations, paired with terrible support. Everything broke all the time, you lost money, and then they would blame you. They made every small thing that should be easy difficult for no reason and randomly locked you out of your account for no reason. We lost so much time, money, and effort that it ended up being better to literally build our own reservation system. Pros nothing - There's one good guy named \[sensitive content hidden\], who's literally, in his own words, the only support rep in the entire US. Everybody else is overseas, and everything about this company, Xperience Software, is horrible. Cons Everything is terrible. Cost is way too high. They're actually stealing data. Integrations break all the time. Bookings have dropped since we started using them because Viator is stealing the data, which is their parent company, so they can get people booked there and then hit you with fees. Overall, awful company, awful experience, awful team. Old school legacy software. Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/) Reason for choosing Bókun Ui and ux. purely a design dicision and getting sold Switched from [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/) False features that bokun promised that didnt exist Review Source RR Richard R. Marketing and Reservations Manager Hospitality Used the software for: 2+ years ### "The reservation software all experience providers need " July 22, 2026 5.0 Almost excellent. I still have my workarounds for group tours that support helps me to achieve what I want. I most certainly would be making as much, in such an organised and professional way without Bokun. It gives a one man show like myself ability to compete in the big leagues. I can’t wait to see what Bokun will offer in the AI age. Pros The customer support. Being a developer I try to push all software’s to their limit. Even use them in cases their original developers never knew possible. I am only enabled this by the incredible support that helps a not average user achieve what most wouldn’t even know is possible. This can only be achieved by exceptional support teams. Cons The only things mg I have wanted and kissed in Bokun for years is it’s not focused on group bookings. So simple for them to do. This is part of what I come up with my own workaround. By group bookings I mean shared tours. If Bokun would implement the we travel kind of group bookings it would be untouchable. Review Source Giorgos P. Owner Recreational Facilities and Services Used the software for: 1-2 years ### "Powerful Tour Management Platform Backed by Excellent Support" May 24, 2026 5.0 Overall, my experience with Bókun has been very positive. It helped streamline operations and manage bookings across multiple channels efficiently. The platform is powerful, scalable, and suitable for growing tour businesses. What really improved the experience for me was the quality of customer support. The team was responsive, professional, and genuinely invested in helping resolve issues quickly. That level of support builds trust and makes the platform much easier to work with long term. Pros The strongest part of Bókun is the combination of powerful functionality and excellent support. The platform centralizes bookings, availability, channel management, payments, and product management in one place, which saves a lot of operational time. I also appreciated the flexibility of the API and integrations, as well as how responsive and solution-oriented the support team was whenever we needed assistance. Their willingness to help with technical and operational questions created a very positive experience. Cons Some parts of the interface can feel complex or unintuitive at first, especially for new users. Advanced configurations sometimes require trial and error to fully understand. There are also occasional bugs or small UX inconsistencies that could be improved. More modern UI/UX refinements and clearer onboarding documentation would make the platform easier to adopt for smaller teams. Switched from [Regiondo](https://www.capterra.com/p/148394/Regiondo-Pro/) Feature list is richer and support is exquisite Review Source DB Dimitris B. CIO and Head of Digital Sales Leisure, Travel & Tourism Used the software for: 2+ years ### "Reliable platform with excellent support and strong OTA connectivity" April 17, 2026 5.0 Overall, i am very satisfied with Bókun. It is a dependable platform that supports our day-to-day operations and allows us to manage multiple sales channels effectively. The customer support is a key strength and adds significant value to the overall experience. With some improvements in usability and reporting, it could become an even more complete solution. Pros Bókun is a very reliable and well-structured system, especially when it comes to connectivity with major OTAs like GetYourGuide and Viator. The platform handles inventory and availability efficiently, which is essential for daily operations. What stands out the most is the overall stability of the system and the level of support provided — the team is responsive, helpful, and genuinely tries to resolve issues quickly. Cons While the system is powerful, it can feel a bit complex and not always intuitive, particularly for new users. The reporting capabilities could be more advanced and user-friendly, as extracting detailed insights often requires additional work outside the platform. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Bókun flexibility of implementation and step by step scalability Review Source JP Jenny P. Owner of Tour Companies Leisure, Travel & Tourism Used the software for: Less than 6 months ### "A Bokun newbie's review" June 19, 2026 4.0 Overall Bokun has been interesting and engaging and a steep learning curve for me but I am getting to grips with it now. Pros Value for money and great help from the Bokun team with website editing and design. No bugs or issues so far Cons Agents on chat do not seem to be as experienced as those you speak to on the phone. Also I find that the guys have more detailed knowledge about how Bokun works. Switched from [Bookeo](https://www.capterra.com/p/117299/Bookeo/) Because I started a new tour and wanted all tours on one booking system and Bookeo wanted to charge by website and I now have three so cost was an issue Review Source SP SUNGHUN P. Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Great booking engine with seamless channel integration" September 21, 2026 5.0 Overall, it is a reliable and efficient booking management tool that has simplified our daily operations. Pros Smooth integration with major OTAs like Viator and GetYourGuide. Real-time inventory management makes handling bookings much easier and saves a lot of time Cons he initial setup can be a bit complex due to many features, so there is a slight learning curve. Response time from customer support could also be improved Review Source GS Gloria S. Owner Entertainment Used the software for: 6-12 months ### "Bokun is exceptional !" October 7, 2026 5.0 Bokun is an excellent platform! Live agents are very helpful, very smart and willing to spend time and think outside the box. We don't see this level of service & quality of technical support here in the US. People here are lazy, not very smart but with an attitude on top of that. Pros Most agents (usually the tenured ones) are very competent and can think outside the box. Very very smart. They take the time to understand my business and suggest good practices. They want to make sure everything is resolved and that I'm comfortable with before we finish the call. Cons Time zone is just the challenge, because I am in PST. So if ran into any problems at night, I would have to wake up very early so I can speak with a live agent. Robin (your AI rep) often contradicts itself so it can be very frustrating! Review Source SS Stefán S. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Fantastic platform, superb customer support" August 26, 2026 5.0 Most of all the customer support, its absolute superb. If issues cant be resolved via the chat then they will call you on the phone and help. Pros Easy to use, fantastic customer support and easy to connect to partners. Its reliable and the tour management, bookings and payments are solid. Cons The fact that you cant export or import pricelists manually, it would make managing the prices alot easier. Review Source BY Ben Y. General operator Translation and Localization Used the software for: 2+ years ### "Great but need to improve" April 19, 2025 5.0 Mostly it is great but cut off and seasoning price is hard to operate Pros Easy to operate and nice staff to get help. You can use the widget on different websites and manage the tour date from Bokun. Cons To block date is difficulty to work, you have to close each day. Alternatives considered [Rezgo](https://www.capterra.com/p/33729/Tour-Activity-Booking-System/) Reason for choosing Bókun price is very important. Rezgo is free to use. Review Source JD Jo D. Director Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Glad I found you Bokun!" March 5, 2025 5.0 After feeling completely frustrated by a different provider, I have finally found a tour software company that exceeds my expectations and aligns with my own business values. If you want a reliable, easy you to use, professional system that gives you value and unwavering support, this is it. Thank you Bokun! Pros \- Great support service - Reliable technology - Easy interface - Great option to create supplier relationships - Design led widgets and booking process Need I say more! Cons The only requirement I have is that I need to able to create a tour experience that allows a minimum number of people from different booking parties for my tour to go ahead. Eg 3 Min. That is fundamental in tour operations and surprising that it is not available on the system. Please add! Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Bókun User friendly and good reviews. Just loved it from the trial Switched from [Rezdy](https://www.capterra.com/p/122690/Rezdy/) Give me one reason to stay with Rezdy. So glitchy and no support Review Source RA Rachel A. Partner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Top notch support+" February 6, 2025 5.0 As I describe Bukun before just one word: Professional! Pros Very easy to get hold of their professional support! Good listener and polite and professional respons. In short: top notch! Cons I don’t recall anything close to that at all. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Bókun Ownership by TripAdvisor and Viator connection. Not to forget price! Review Source ND Nosimilo D. Owner and Managing Director Hospitality Used the software for: 1-2 years ### "A Reliable Platform for Tour Operators" November 26, 2025 5.0 “I love that Bókun makes my day-to-day work much easier. I can efficiently manage tours for the following day and quickly access all necessary booking information. It allows me to track conversions, create and edit my website anytime, and stay in control of my business. For the fee I pay, Bókun works hard to help me build business networks and connect with other OTAs. I’ve also learned valuable business strategies through Bókun, which has been very beneficial for growing my company.” Pros The Bókun team is always helpful and solution-oriented. No matter the issue, they provide guidance and support quickly, which makes managing my tours much easier. Cons The platform has limited payment options for South African suppliers. Currently, PayPal is the only available option, which can be inconvenient for many clients and restricts direct bookings. Review Source LH Luong H. Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "The Best Company" October 9, 2025 5.0 This is an extremely wonderful platform that can help sales partners around the world cooperate with each other, helping the tourism industry around the world to be better. Bokun is very convenient for partners to contact each other. I trust Bokun and will always trust Bokun. Thank you very much. Pros very clear, transparent, I was supported very enthusiastically . Checking and checking customer information is very convenient. Makes my work convenient . Cons When I get support I have trouble hearing on the phone. Maybe the line is long. So I usually ask them to mail it to me. Review Source EA Enrique A. Director Accounting Used the software for: 2+ years ### "All my support" September 16, 2025 5.0 Perfect. Very helpful from the beginning. I would like to have them as a long-term partner. We stay in contact Pros Trust. Professionality. Helpful. International company. Of course I recommend you to work with Bokun Cons I do not see negative aspects about working with Bokun. I am very happy and I would like to cooperate in the future Review Source YO Youssef O. Tour operation Leisure, Travel & Tourism Used the software for: 1-2 years ### "Good application " January 5, 2026 5.0 I experience the bokun and was wonderful, you can connected to viator , but I get problem to connect it to getyourguide Pros The bokun is good application, you can find a deferent companies and request for a service, I highly recommend it Cons Viator and tripadvisor, also possible for getyourguide, Expedia and other websites, that amazing for the companies Review Source SmD Serigne mor D. Head chef Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Helpfulness." September 30, 2025 5.0 Pretty smooth interactions with Bokun really. I like the smoothness with the agents anytime I need support. Pros I found Bokun really Helpfully since it is helping us sorting out our booking and allowing us to grow. Cons I do not think I have anything I do not like with Bokun really. Set up is pretty smooth just have to learn more about. Review Source FA Fahim A. Tour Operator Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Top Notch Customer care" November 13, 2025 5.0 Pros Customer care. Top notch , never disappoint me with my queries. I referred two friends of mine to get Bokun only because of their customer service. Cons Nothing yet. Review Source OD Omer D. Commercial Director Airlines/Aviation Used the software for: 6-12 months ### "Incredible team. " May 3, 2025 5.0 Using Bokun reservation system is very easy and it works perfect. I’m new at this technological stuff but whenever I have any questions, I connect to support team very fast and they patiently listen my questions and help me by connecting my computer or by giving me a call etc. Pros Bokun support team is a legend. They are very helpful and doing everything necessary to understand your problem and solve it. Cons There is nothing I can tell I like least about Bókun team. I don’t see even a single small thing I can criticize. Review Source GD Gabriel D. Manager Hospitality Used the software for: 2+ years ### "Best services in Bokun " April 4, 2025 5.0 I CAN DESCRIBE AS PERFECT AND VERY NICE TO USE Pros It’s easy to use and very efficient. I like all Cons No I love all their services and providence to us their suppliers Review Source SK Susanne K. Management Assistant Leisure, Travel & Tourism Used the software for: 2+ years ### "Happy to work with Bokun" February 12, 2025 5.0 Pros Easy to work with Bokun. Everything is very clear and easy to understand. Customer service is easy to reach and very professional and friendly. We are very happy to work with Bokun! Cons We haven't had any bad experiences yet, so we can't write anything about it. Review Source FM Faizan M. Managing Director Leisure, Travel & Tourism Used the software for: 6-12 months ### "Excellent service " February 6, 2025 5.0 Super amazing and very easy to use and honest Pros Excellent service with good care and professional Cons Best management and well organised business Review Source AR Aljay R. Operations Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Perfect Booking Engine" December 11, 2024 5.0 Having an amazing experience so far and I am hoping they could help us sell out out products. Pros User-friendly and amazing customer service. Cons None so far besides some website editing features that I am not familiar with and the team behind is always helpful. Review Source GB Garion B. Tour Company owner Entertainment Used the software for: 2+ years ### "Read their terms of service - their stance towards refunds of fees at the moment is disappointing" April 18, 2020 4.0 Mixed. In some ways it's great in others it's very frustrating. Their support is comprised entirely of non technical staff. In fact they're usually not even well versed in the software and you are told please wait 10 minutes while I get an answer for you. Sometimes they can't get you an answer. There are also some gaping limitations in for example their custom exports. One example is you can't output the amount of refunds you make in a month. Pros It's been good overall. What we use them for is a means to have an attractive booking calendar on our website for our customers to use to book our tours. Their platform allows for integration with some good sites like Expedia and Tripadvisor where we can also sell our tours. Platforms such as Airbnb experiences have to be dealt with manually but the booking desk on bokun.io allows for this pretty easily. It also manages availability of seats on our tours and has some good features such as automated messaging and custom exports for your sales data. Cons Right at this very moment my biggest gripe is with their Policy towards cancelled bookings through their platform. It's not like we've lost a crippling amount of money but it's that they're not taking a strong supportive stance towards their customers. How it normally works is if someone books through Bokun, then bokun will charge you 2.9% of the total amount of the sale. They add up all the sales for the month then charge you for it in the next calendar month. If someone books and cancels and your refunds policy allows for them to get their money back Bokun won't charge you. But if they book and then don't cancel till the month following or later then your fee is kept by Bokun. In the whole of 2019 we had this happen a total of 5 times. In March 2020 because of the lockdown on travel we had a total of 30 people cancel who had booked in February or earlier meaning we'd paid bokun fees for their bookings. it amounted to about 2,500 euro of sales refunded and bokun's fee at ~3 percent was something like 75 euro. I've been in contact with their support getting replies like 'Sorry this isn't refundable' to eventually a very vague 'we understand this is a difficult time but we deal with these issues on case by case basis' response. I'm sorry but it's not good enough. We've offered our customers all of their money back, PayPal is waiving their fees, Braintree is waiving their fees, the tax man is waiving their fees. It's about doing the right thing. They're not right now. Reason for choosing Bókun They had a promotion of 0.1% commission during their early stages. Review Source Response from Bókun, A TripAdvisor Company April 23, 2020 Hi Garion, We appreciate and understand your concerns around our refund policies. As you said, we're addressing this on a manual case-by-case basis right now and so we greatly appreciate your patience. Bokun only charges our 2.9% service fee for bookings made on your website when using our online booking engine; all bookings from other channels such as offline, from OTAs like Tripadvisor and Expedia, or travel agents come at no charge from Bokun. As you said, our system does not automatically refund for past fees you've already paid to Bokun for bookings made in previous months that have since been cancelled. But please do not hesitate to reach out to us at support@bokun.io to discuss your individual situation further. Our support team is here to help always, and especially during this difficult time for the industry. Best, The Bokun Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.