# Page 13 | Bókun Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is Bókun the right Tour Operator solution for you? Explore 456 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178518/Bokun/reviews --- Bókun 4.7 (456) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 29th, 2026 # Page 13 - Reviews of Bókun ## Showing most helpful reviews Showing 301-325 of 456 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AMK Anna Marìa K. Owner and director Leisure, Travel & Tourism Used the software for: 2+ years ### "Vert good" October 2, 2018 5.0 Pros East to connect with other businesses, both suppliers and resellers. Cons Sometimes a bit confusing to do things, but always easy to get help if you get stuck. Review Source TM Taco M. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Cooperation " June 15, 2019 4.0 Pros The Marketplace get you the chance to Cooperate with other global travel agencies Cons nothing maybe a lot of software work but everything other is perfect Review Source Response from Bókun, A TripAdvisor Company July 31, 2019 Hi Taco, Thank you for your review! We're so happy to hear that you have found success using the Bokun B2B Marketplace. Best, Bokun Support LM Leonard M. Managing Director Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Nice software for Products" July 30, 2019 5.0 i recommend if this will focus on the upgrading the software where someone can book and pay in advance Pros Its the good software for the listing the products . Cons the software is good and i recommend to pay in advance for bookings Review Source Response from Bókun, A TripAdvisor Company July 31, 2019 Hi Leonard, Thank you for your review and your feedback. It appears that you may not have set up a payment provider in Bokun. Once you add your preferred payment provider (Paypal, Stripe, etc) to Bokun, you can accept payment at the time of booking. Here's a guide on how to integrate your payment provider with Bokun in order to accept online payments on your website: https://helpdesk.bokun.io/en/articles/106866-how-to-add-a-payment-provider-to-accept-online-payments-with-my-booking-engine-widget Best, Bokun Support LN Lesley N. Managing Director Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Eye opening " December 8, 2019 4.0 Pros Bokun is an excellent software for managing my products and services It’s easy to interact with clients directly and offer client services The fact that it links with my TripAdvisor account is perfect so from here all my job is done for me. Really cute on doing reports manually. Cons I’d like more on the interface side just to make the dashboard more appealing. Review Source Response from Bókun, A TripAdvisor Company December 10, 2019 Hi Lesley, Thank you for your review. We appreciate your feedback on updating the design of the dashboard interface. Please do not hesitate to reach out to support@bokun.io if you have additional ideas, and we will certainly keep you posted as we make enhancements to our product experience! Best, Bokun Support DA Dimitar A. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Very good and easy to use" September 1, 2020 5.0 Pros Bookings, calendar, access to new counterparties Cons Connection with the other internet sites offering trips. Review Source DM David M. CEO Leisure, Travel & Tourism Used the software for: 6-12 months ### "Amazing choice!" April 26, 2020 5.0 We were wondering to use it or not but at the end it was a very great decision. It safe us a lot of time and we increase our productivity. Pros It is very useful to manage bookings and products. Also very easy to implement in our website. Cons There are some features which need any development yet Review Source TE Trond E. Staff Airlines/Aviation Used the software for: 6-12 months ### "Booking of experiences" November 21, 2019 5.0 Pros Easy to learn and use and very good customer service. Cons Nothing far. We have no problem with recomending this to others. Review Source Response from Bókun, A TripAdvisor Company November 22, 2019 Hi Trond, Thank you for your review! Please don't hesitate to reach out to support@bokun.io if you have any questions or feedback to share in the future. Best, Bokun Support VB Vinny B. Owner Entertainment Used the software for: I used a free trial ### "Tips" September 28, 2018 3.0 Overall I like and look forward for the everyday I improvements to happen. Pros +price +agency connections + accommodation Cons Could have a more responsible instructed team. I feel like sometimes the cs doesn’t know very well the product since is still in development (understamble) and it takes too much time to solve some problems or doubts we have. The qr code needs an app for phones where we can scan the customers tickets and it can automatically check the custumer in, avoiding froud. And keep the control of used tickets. The email session - i have an event product that changes the meeting point location every day of the week. Every Monday a spot and Tuesday another one, etc... I would like to have in the product setting a part to add info in the booking confirmation of the product. Review Source vC vanessa C. owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "The most complete booking plataform" June 14, 2019 5.0 I am very pleased with the services Pros It has a lot of useful tools to expand my bussiness. A lot of features and they are improving constantly. Cons Not that easy to use until you read the manuals Reason for choosing Bókun Not enough features at that time Review Source GY Gede Y. Travel Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Bokun is very important for our business " September 1, 2020 5.0 Overall is awesome Pros All is amazing especially the product listing is very easy for our customers to read Cons Only need to add for transportation service we need to use to Bokun Reason for choosing Bókun Is very easy to use and always get booking from customers Review Source YP Yara P. General Manager Hospitality Used the software for: 6-12 months ### "Great product for an even better Value" September 29, 2018 5.0 My direct bookings skyrocketed, thank you! Pros I got attracted by the affordability, essential to any business but especially for a starting one. I was not expecting much for the commision involved, but I was pleasantly surprised by how well it integrated with my website and how easy it was to set up, with great tutorials to follow online. Cons Initially, it was the block-out of dates which was too time consuming, but it has since been fixed. Review Source AL Adria L. CEO Events Services Used the software for: 6-12 months ### "Cheap but there is better out there" August 25, 2022 3.0 Pros Easy to setup, lots of help during that process, also one of the cheapest options for small companies Cons Bad notifications, bad API with other companies, almost 0 support once setup Review Source Response from Bókun, A TripAdvisor Company August 31, 2022 Hi Adria, Thank you for taking the time to leave a review on Capterra. We're sorry you feel disappointed by our notifications and API connections. We're also sorry to hear that you feel our service is not up to your expectations.  To reply to your query, we've checked for any support cases with the name entered in Capterra, but were unable to find one. In order for us to provide feedback if necessary and recheck any problems in contacting us, please feel free to contact us and share your feedback and comments with the team. We're always looking to improve our service and features.  Since your issues with the marketplace or direct API connection continue, our support team would love to help you resolve these, please contact us at support@bokun.io.  Many thanks, Valerie - Bókun Support YN Yahya N. Guide tour Shipbuilding Used the software for: 6-12 months ### "Good " November 21, 2019 5.0 Excellent Pros The ease and handling of the site does not require experience Cons There are no downsides Needs a standalone application Review Source Response from Bókun, A TripAdvisor Company November 22, 2019 Hi Yahya, Thanks for your review! Please reach out to use at support@bokun.io if any questions or issues arise. Best, Bokun Support RA Robert A. Operator owner Performing Arts Used the software for: 6-12 months ### "A way to make a real living" June 14, 2019 5.0 The close out system is ten times easier than my previous platform and I'm getting more business out of it. Pros I've increased my business two fold in the first 6 months of using this platform. Cons I'm not tech savvy, so any technology is difficult for me. Review Source JP Jason P. Tour Operator Leisure, Travel & Tourism Used the software for: 6-12 months ### "Bokun is the best Company to manage all your tour products. " April 24, 2020 5.0 Bokun has helped ease the workload in managing my products availability across various platforms. Pros I like the integration as well as the eade of use to sync all your availability of your products. Cons Integration with Expedia needs to be improved. Review Source JP Jaime P. Director Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Very Usefull software" December 9, 2019 5.0 Pros Helps you to develop networking and to organice that net in the most practical way. Cons As any software with some diferent functions, it takes a while to catch up Review Source Response from Bókun, A TripAdvisor Company December 23, 2019 Hi Jaime, Thank you for your review and for your feedback. We understand your concern about the time it takes to get fully up to speed with the full functionality of Bokun, and we appreciate your patience as you've learned the system. Please do not hesitate to reach out to support@bokun.io or via the chat in the product if you have any specific questions. And also be sure to check out our customer webinars if you are looking for more training -- https://register.gotowebinar.com/rt/5573814069465702412 Best, Bokun Support AL Anna L. Projekt leader Marketing and Advertising Used the software for: 6-12 months ### "It’s an upcoming booking system" September 29, 2018 4.0 Pros I’s possible to adjust the setting pf almost everyting in the booking process. Bokun support is very openminded to request from the user. Several of my cases have been handeled by the developers to create an even better solution. Cons The user interface has to have a make over. There are so many options of settings sometimes I can not find where to fond it. How ever the support is always helpful and openmimded. Review Source IS Ioannis S. Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Excellent reservation system" June 14, 2019 5.0 Via Bokun I am now able to easily and efficiently present and distribute my travel products to the world. I would like an even better customer support service, but I realise this will come in time. Pros I like the fact that I am able to set up every tiny parameter related to my travel services. Cons There are no important cons in my opinion, the software evolves and becomes better every day via the feedback offered by us the users. Review Source Response from Bókun, A TripAdvisor Company June 17, 2019 Thank you for your review! You are correct that we are constantly updating and improving the Bokun product as well as our customer support. Please reach out if you have any ideas or suggestions for future improvements -- support@bokun.io MN Mostafa N. Tour guide and operator Leisure, Travel & Tourism Used the software for: 6-12 months ### "Very helpful software " November 26, 2019 5.0 Pros Bokun helps me a lot to promote my products among travel websites, especially TripAdvisor.That's why i admire their work. Looking forward to more cooperation. Highly recommend them Cons They're doing fine so far. I just need more customers. That's it. Review Source Response from Bókun, A TripAdvisor Company November 27, 2019 Hi Mostafa, Thank you for your review. We highly recommend using Bokun to connect with even more distribution channels, such as Expedia, GetYourGuide, and other OTAs, as well as other tour operators in our B2B Marketplace and on your own website using the Bokun online booking engine widget, if you aren't already. This will help you grow your customers, and we're happy to help you get set up on all these additional channels. Best, Bokun Support NN Noureddine N. Tour guide Leisure, Travel & Tourism Used the software for: I used a free trial ### "one of the best" May 28, 2023 5.0 Bekun is great , as soon as you start with them they give very good interaction to continue with them Pros Bokun is one of easiest to do your ads and sell your products, Cons The things i like about Bekun is the simplicity of their work Review Source JR Jennifer R. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Good product" June 14, 2019 5.0 Pros It integrates with other reservation systems and is not expensive to use Cons I can only accept one payment type, cannot pay fees other than by credit card, and sometimes is more complicated than it needs to be. Review Source DJ Dimitrije J. General manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Useful partnership " September 1, 2020 5.0 Pros Seting products is easy, commission is small, fer enough. My clients like to use Bokun and find me there. Very useful, highly recommended. Cons Last time I have used Bokun it was difficult to follow and set Viator and Bokun updates for my products. Review Source Tilak T. President Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Bokun Software with great value of money" September 21, 2018 5.0 Pros User friendly software; easy to handle by a person with little computer knowledge. Cons Friendly and supportive team. They will easily handle any issues you may encounter. Review Source NW Nicole W. Teacher Arts and Crafts Used the software for: 6-12 months ### "Makes my life easier " April 24, 2020 5.0 I appreciate all the help getting things set up. I started getting more bookings when I got this set up Pros That I can have all my bookings go through one central place Cons Sometimes it takes a long time to get customer service help Review Source MEhA My El hassan A. Official Tour Guide Leisure, Travel & Tourism Used the software for: 6-12 months ### "The best System Ever" April 24, 2020 5.0 Bookings are received whenever they are confirmed Permanent support Pros All bookings will be received in one point. Easy to use Fare price Great and fast support Cons Great support from the team whenever we need that help Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.