# Page 17 | Bókun Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 17 - Is Bókun the right Tour Operator solution for you? Explore 457 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178518/Bokun/reviews --- Bókun 4.7 (457) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 29th, 2026 # Page 17 - Reviews of Bókun ## Showing most helpful reviews Showing 401-425 of 457 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MV Matti V. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "So far a disappointment" September 28, 2018 2.0 Disappointment Pros The customer service is very good indeed. Cons \- Not very intuitive - Way too much stuff on the Bokun platform. Too many menus. It's cluttered. - False promises made by sales people. The products I set up are not transferred automatically to OTA's, I have to build the products again. Ok, the inventory may be transferred, that's good. - "Re-sellers will sell your products". Hasn't happened. My guess is that setting up the APIs or widgets or what ever is too much of a hassle. Actually, this was proven when I started testing the process with a re-seller. Review Source BD Bongani D. Director Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Bokun Software " April 26, 2020 4.0 Pros Ease of reaching OTA through the marketplace Managing multiple products on one platform Managing resources Cons Mobile version of the software is not very friendly Review Source GB Gevorg B. Owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Good platform for selling tours" April 25, 2020 5.0 Pros We are tour operator in Armenia and Bokun helped us a lot as an online tour booking platform. Cons overall good platform. Woild prefer to get paid faster, not monthly Review Source SH Shervin H. Tour Operator Consumer Services Used the software for: Less than 6 months ### "Thank you guys for making my business more successful " December 8, 2019 5.0 Pros Help me get more booking than before and help keep us busy Cons Nothing I find everything great about it so far Review Source Response from Bókun, A TripAdvisor Company December 10, 2019 Hi Shervin, Thank you for your review! Best, Bokun Support PL Peter L. Mr Information Technology and Services Used the software for: 1-2 years ### "Better support" September 21, 2018 4.0 Pros Can do the most things I need for set up my products. Cons That even if a bug get confirmed its been so many times when i did not get any status report back if and when the bug is going to be fixed. Review Source LR Leif R. Servicing / hosting Maritime Used the software for: Less than 6 months ### "Redrib on bokun" October 2, 2018 5.0 great with online booking, think this is the best at the moment. also love the connecting options over marketplace, great Pros The easy layout towards customers, automated bills and tickets generated, integrated system. works well Cons not that logical to put up the products and har to find where to do what. support is great though but it could have an apple -kind of simple logic. Review Source Enrico C. Operations Manager Recreational Facilities and Services Used the software for: I used a free trial ### "Simply The Best Channel Manager " October 2, 2018 5.0 Pros Easy to use, really comprehensive, the best customer service ever Cons Nothing yet, it's really well thought through Review Source MS Marcelo S. International Business Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Essential for the Travel and Tourism Industry" December 9, 2019 5.0 Pros The software has a lot of connectivity with other companies. Cons The software has a few bugs that were not helping us to work smoothly a couple times. Review Source JL Jorge L. General manager Luxury Goods & Jewelry Used the software for: 6-12 months ### "Great booking software" June 14, 2019 5.0 Awesome Pros The interface and comunication with Otas Cons Its widgets necesary to cinnect with website Reason for choosing Bókun Recommended Review Source MM Marco M. Director Hospitality Used the software for: 1-2 years ### "Tourism Marketing solution" September 2, 2020 5.0 Bokun have been on Marketing side and have solve the trouble of getting business. I have used some software but Bokun is the best. Pros Bokun is uncomplicated software and very reasonable. It's connection to popular booking sites is advantage and bring more business. Cons Easy to use with good customer care, And it's the best software for Tour operators. Review Source NB Nina B. Inbound tour manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Very helpful and easy using software" April 24, 2020 5.0 Pros Software is very easy to use. Amazing opportunity to find reliable partners, integrate other apps and OTA bookings. Cons Everything is satisfactory and acceptable. Review Source AG Arni G. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Friendly and helpful people" September 28, 2018 5.0 Very good Pros They usually do their very best to explain and help when I’m in trouble Cons Not everybody is as good as the next person to simplify problems Review Source SD Simon D. co-founder / co-owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "good value for money" September 21, 2018 4.0 Pros value for money customer help and support very flexible broad range of applications Cons difficulty to connect to international payment processing suppliers the booking widget (to embed on websites) is a tiny old fashioned, design wise. More customisability or different design styles would be a plus Review Source HČ Hrvoje Č. Ceo Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Perfect booking engine " June 14, 2019 5.0 Pros It's very simple and support is excellent! Cons There isn't really anything that I can say about it. Review Source SS Sylvia S. Travel Specialist Hospitality Used the software for: I used a free trial ### "Easy to work on" November 26, 2019 3.0 Very intresting and gives one options to see what the market has to offer. Pros It is userfriendly and very helpful tutorias are always available. Cons The requests for bookings takes time for new users. Reason for choosing Bókun As my friendly highly recommended it to me. Review Source Response from Bókun, A TripAdvisor Company November 27, 2019 Hi Sylvia, Thank you for your review and feedback! We understand that the system often takes some time to get comfortable with for new users, so we're glad to hear that you have found so much value in the product and that you found the tutorials helpful! Best, Bokun Support RR Roberto R. General Manager Hospitality Used the software for: 6-12 months ### "Bokun review" September 1, 2020 5.0 Pros This software is comprehensive and easy to use. Cons We would like to see some customers reviews. Review Source JC Juan C. CEO Entertainment Used the software for: Less than 6 months ### "Very good management Center" November 26, 2019 5.0 Very good, I never lost a client anymore they reply and management my bookings very professional Pros Very organize, quick answer to my questions, save a lot of time with confirmations to my clients. Cons The calendar to block some dates sometimes i hard to find Review Source Response from Bókun, A TripAdvisor Company November 27, 2019 Hi Juan, Thank you for your review and your feedback. Thank you for your comment about difficulty finding the calendar to block dates. We are always working on improving our product and making it easier to use, so we appreciate this feedback! Best, Bokun Support AP Alban P. Owner Entertainment Used the software for: Less than 6 months ### "Bokun is great" July 30, 2019 5.0 I would say a positive experience, my sales icreased after using Bokun Pros Easy to use, high average of bookings. Qualified staff. Cons The fact that if i make a change at my products on Tripadvisor, these changes can't be updated automatically on Bokun. Review Source Response from Bókun, A TripAdvisor Company July 31, 2019 Hi Alban, Thank you for your review and for your feedback. We are continually working to improve our connection with TripAdvisor as well as other online travel agencies, so please keep checking back for more product updates in that regard. Best, Bokun Support Nyoman M. Bali Tour operator Leisure, Travel & Tourism Used the software for: I used a free trial ### "Useful Software" November 26, 2019 5.0 My website looked so reliable and the customer facilitated with tools that made them easy to booked my products based on real time Pros It made my website up to date and optimized with real time, easy for clients to book directly to my website Cons No application available to installed for free Review Source Response from Bókun, A TripAdvisor Company November 27, 2019 Hi Nyoman, We're so happy to hear that you've had success with the Bokun online booking engine widget on your website! Thank you for the review. Best, Bokun Support GP Grigore P. CEO Leisure, Travel & Tourism Used the software for: 6-12 months ### "Reservation widgets " September 21, 2018 4.0 People working at Bokun were extremely patient and understanding . We walked me through the whole process with professionalism, and we are very grateful abiut it. Pros It is indeed user friendly , whuch is a big plus. Cons To be onest we thought that is going to increase oir sellings but it didn't really happened, not very much anyways. Review Source MP Malith P. Marketing Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Good Service" September 21, 2018 5.0 So far good, guess they also do some their own SEO project which will be useful for all trade parties Pros It is easy to use and like the User Friendliness Cons better if they could get more support in the market place to get the agreements negotiated Review Source HG Heather G. Director of Operations Entertainment Used the software for: Less than 6 months ### "Bokun is easy to use and has many things to offer " May 8, 2021 4.0 We would recommend Bokun to anyone looking to grow their business. It has quite a lot to offer. Pros Bokun is easy to learn and easy for customers to use as well. The booking widget is great! Customer service issues are also fairly easy to look up and manage. Cons There has been some down time and issues with the API that have been a problem at times. Other than that we have had no complaints. Review Source TT Toussaint T. Owner/operator Hospitality Used the software for: 1-2 years ### "Reliability product" September 2, 2020 5.0 Easy access to information pertaining to partnership, customer assistance and bookings. Pros Very easy to use and readily customer support. Cons No least unlikable issue with the bokun product Reason for choosing Bókun Bokun offers the best product and services Review Source tH taki H. manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "can be better" September 29, 2018 4.0 Pros Easy to make a reservation from lots of suppliers in one system.And clear to know the net price. Cons Payment way.It would be much better to have online option to fill in different credit card in each booking. Review Source AK Antonio K. CEO Leisure, Travel & Tourism Used the software for: 1-2 years ### "Take your time" July 31, 2019 5.0 After several mistakes a proper setup was done. Later on, everything goes smoothly Pros The product provide lot of customizations, and lot of opportunities Cons To setup the products and pricing, but once setup Very easy to use. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.