# Page 18 | Bókun Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 18 - Is Bókun the right Tour Operator solution for you? Explore 452 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178518/Bokun/reviews --- Bókun 4.7 (452) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 29th, 2026 # Page 18 - Reviews of Bókun ## Showing most helpful reviews Showing 426-450 of 452 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PM Paulo M. Managing Director Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Amazing Software" October 2, 2018 5.0 Pros It's very complete and professional software. Cons I found very confuse for me the price catalogs because when you make a mistake it's impossible to erase the items you don't need. Review Source YC Yelena C. Tour guide Hospitality Used the software for: Less than 6 months ### "Very good!!" April 24, 2020 5.0 I love how its connected automatically with booking platforms so it makes everything much easier. Pros So far, I have been using Bokun for my business less than 6 months, but it works perfectly! I will continue to use it in future as well! Cons It was a bit complicated to set up the payments, but because I am generally clumsy with that. The rest works great Review Source FB Francielli B. Biologist Research Used the software for: 6-12 months ### "Bokun is fast and functional" August 16, 2020 5.0 Pros Bokun for being a tripadvisor app is already guaranteed to be good. It is an extremely functional app with several connections. Cons I believe that it is a software that is in adaptation and with such features needs great attention from the technical support, however from what I see the support is being punctual and efficient. Review Source EA Eid A. Tour guide Leisure, Travel & Tourism Used the software for: I used a free trial ### "Amazing service " November 26, 2019 5.0 Pros It’s amazing service and flexible and easy to do anything you want Cons It’s easy for everything And they are ready to help you when you need help Review Source Response from Bókun, A TripAdvisor Company November 27, 2019 Hi Eid, Thank you for your kind words. Don't hesitate to reach out to us at support@bokun.io if you have any additional feedback or ideas on how we can improve Bokun. Best, Bokun Support AA Ahmed A. Web Development Architecture & Planning Used the software for: I used a free trial ### "Awesome software" November 21, 2019 5.0 Pros Everything about it. the system is really helpful and easy to work with. Cons The widgets are amazing and improving it into my Website/ Review Source Response from Bókun, A TripAdvisor Company November 22, 2019 Hi Ahmed, Thank you for your review! We are so happy to hear that the online booking engine widgets have helped improve your website. Do not hesitate to reach out if you have any questions or new feature ideas (support@bokun.io). Best, Bokun Support GN Ghassen N. Tour guide Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Pro ecommerce for travel industry " April 24, 2020 5.0 Since we start using the platform we have noticed a significant increase in the number of reservations Pros Pro software ,i was been able to import my products from other channel and connect them with Bokun very easily. Cons I liked the easy way to use and integrate Bokun with other apps Review Source JT Jon T. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Very functional" October 15, 2018 5.0 Good experience and very good customers service Pros Easy to use and work with other companies Cons User interface could be improved.......... Review Source MG MOHAMMED G. MANAGER Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "They organize our business " July 30, 2019 5.0 Pros It’s easy and anyone can use it, the platform is simple for all the companies Cons They can’t make all our services on the other OTAs Review Source Response from Bókun, A TripAdvisor Company July 31, 2019 Hi Mohammed, Thank you for your review and for your feedback. We appreciate your feedback and are continually working to improve our connectivity with OTAs. Best, Bokun Support DT Didac T. Manager Consumer Services Used the software for: Less than 6 months ### "Useful plattform" August 7, 2019 5.0 I search some OTAS to work through Bokun, so great to connect different operators Pros Easy to manage my bookings Great customer service Great way to find new OTAS Cons Sometimes it's Difficult to navigate inside the menus. Not intuitive interface Review Source AM Andrew M. CEO Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Value for money, great customer support" September 2, 2020 5.0 Pros Loading products is easy. The dashboard is easy to navigate Cons Almost all features are easy, you dont need to have an IT background to work on the program Review Source ZR Zakib R. Director Hospitality Used the software for: Less than 6 months ### "Easy booking tool" December 8, 2019 5.0 It is great Pros Ease of use and all the booking are at one place Cons There is no mobile application to track bookings Review Source Response from Bókun, A TripAdvisor Company December 16, 2019 Hi Zakib, Thank you for your review and for your feedback. We will keep you posted on our mobile enhancements! Best, Bokun Support SS Sam S. owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "More integrations" October 2, 2018 5.0 Really fantastic support. Pros The price& integrations & support. If you could get more integrations, Musement, Airbnb experiences, that would be amazing. Cons There's often a great many steps to complete a task. This is mitigated by the support, but things like changing pricing require pricing lists, and so many things to be changed. The complexity may be useful one day, but starting out things are simple. Review Source VR Verified Reviewer Business Develpomt Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "dependable service" June 14, 2019 5.0 excellent service Pros website booking collection with cheap rate price Cons of course nothing i can tell , the service is very good Review Source LL Luís L. Managing Director Entertainment Used the software for: I used a free trial ### "Not able to adopte yet" October 2, 2018 4.0 Pros The integration with Viator was quite easy. The support team did it for us Cons It was imposible to define rates according with our prices policy. That´s why we are not using it yet. We are waiting that this feature is developed and integrate in this software. For me is something that I was not expecting. I´m sure that our business is not the only one that has this kind of prices policy. Review Source AM Anita M. Director Leisure, Travel & Tourism Used the software for: I used a free trial ### "The best " September 1, 2020 5.0 Benefits to reach coustumers for guiding service. Pros thank you so much for oportunity to work with you. It was great exspirience.💞 Cons Easy to use. Quick. More option that we can make our product more availlble . Review Source SC Sydney C. Manager/Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Bokun" December 8, 2019 5.0 With Bokun I can view everything for my tour business. My income report, passenger list and more. Still getting accustom to product but so far I am impressed. Pros I like the layouts of the bookings and the information that's sent to you once booking is confirmed. Cons I am still familiarizing myself with this program so far I have no complaints. Review Source Response from Bókun, A TripAdvisor Company December 10, 2019 Hi Sydney, Thank you for your review. As you become more accustomed to the product, please do not hesitate to reach out to support@bokun.io if you have any questions or additional feedback. Best, Bokun Support AR Azwifaneli R. Owner Transportation/Trucking/Railroad Used the software for: I used a free trial ### "Customer support" April 3, 2019 5.0 Marketing Pros The way the chatting respond,the are so fast Cons The website its self is complicated and it takes time to find ur way Review Source VC Valerio C. Founder Entertainment Used the software for: I used a free trial ### "Great Tool!" September 11, 2020 5.0 it was a great experience Pros Bokun is a great tool, that helped me a lot during my start up phase! Cons plenty of functionalities but sometimes complex Review Source FV FRANCISCO V. SALES MANAGER Leisure, Travel & Tourism Used the software for: I used a free trial ### "BOKUN" September 28, 2018 4.0 UNTIL NOW IT HAS BEEN OK, IT WOULD BEEN GREAT IF WE HAD SOME BOOKINGS, BUT LET'S GIVE THE PLATTFORM SOME TIME TO PRODUCE... Pros FRIENDLY SOFTWARE, EASY TO USE, NICE LAYOUT Cons MARKETPLACE RESPONSE - ALIANCES, SOMETIMES CUSTOMER SERVICE CANNOT SOLVE ISSUES FIRST HAND, BUT NEED ASSISTANCE IN-OFFICE. Review Source SM Stephen M. General Manager Hospitality Used the software for: Less than 6 months ### "Good Service" September 1, 2020 5.0 For all my OTAs, I get most my bookings from Bokun. Pros I like the fact that it is so easy to add experiences on Bokun. Cons Can you please try at least to help us update other Platforms that are selling our experiences on Bokun. Like when I update Pick Up Times, Then Bokun Update across other Platforms like Get Your Guide and others. That will be appreciated because We sometimes find it difficult to update on other Platforms. Review Source NNW Ni Nyoman W. marketing Hospitality Used the software for: I used a free trial ### "Quik Custumer service respon" July 31, 2019 5.0 Im New Here So I didnt See the diffrent yet. Looking forward to get beter after join this Software Pros Easy to use it. and very past respon from The team. Cons Im New Here So I didnt See the diffrent yet. Looking forward to get beter after join this Software Review Source Response from Bókun, A TripAdvisor Company July 31, 2019 Hi Ni Nyoman, Thank you for your review. We're happy to hear that you've gotten fast responses from the support team. Please do not hesitate to reach out if you have questions in the future. Best, Bokun Support WD Wouter D. MD Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Great" October 2, 2018 5.0 Great Pros All the options, and the conection with Tripadvisor. Cons The complexity, it's a lot of steps to get it arranged and set to sell on your own website, compared to for example rezgo. Review Source SG Susu G. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "So many features it's overwhelming!" September 22, 2018 5.0 Pros The ability to combine your offers with others. Cons I am a small business and would like to improve volume but not too much. It was a bit hard to find a balance with this system. Review Source MM Mario M. CEO Leisure, Travel & Tourism Used the software for: Less than 6 months ### "I am still starting" September 28, 2018 5.0 I am waiting have time to use more Bokun, but until now is being a good experience. Pros online bookings. Cons The design of the tour widgets. I don't like how looks like in my website. Review Source EW Edgardo W. Managing Director Leisure, Travel & Tourism Used the software for: Less than 6 months ### "HIGHEST STANDARDS OF SERVICE" September 10, 2020 5.0 Friendly people with their clients and their customer service is highly appreciated Pros customer service provided at the highest standards Cons Simplicity in applying and using it. It is superb Reason for choosing Bókun Because of their highest standard of service Review Source Talk to a Capterra advisor for free and get results within 15 minutes.