# Page 2 | Bókun Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Bókun the right Tour Operator solution for you? Explore 456 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178518/Bokun/reviews --- Bókun 4.7 (456) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 29th, 2026 # Page 2 - Reviews of Bókun ## Showing most helpful reviews Showing 26-50 of 456 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AJ Achraf J. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Outstanding booking platform for activity and water sports operators" March 18, 2026 5.0 Overall, Bókun has been a key tool in optimizing our booking processes and expanding our global distribution. As a jet ski and water sports operator based in Ibiza, having a reliable and scalable system is essential, and Bókun has exceeded our expectations in terms of performance, support, and connectivity. Pros Bókun provides a very efficient and structured booking management system, especially for companies operating in the water sports and activity sector like Jetblast Ibiza Watersports. Their platform helps us manage availability, distribution and OTA integrations in a much more organized way. \[sensitive content hidden\] Bókun provides an excellent and very efficient booking management system, especially for activity and water sports companies like Jetblast Ibiza Watersports. The platform makes it easy to manage availability, pricing, and distribution across multiple OTAs from one centralized dashboard. Website: https://jetblastibiza.com The integration with major marketplaces such as Viator and GetYourGuide is seamless, and the support team is highly responsive, knowledgeable, and proactive. This has significantly improved our operational efficiency and ability to scale our business. Cons So far, our experience has been very positive and we have not encountered any major issues. The platform continues to evolve with useful updates and improvements. Review Source ND Nosimilo D. Owner and Managing Director Hospitality Used the software for: 1-2 years ### "A Reliable Platform for Tour Operators" November 26, 2025 5.0 “I love that Bókun makes my day-to-day work much easier. I can efficiently manage tours for the following day and quickly access all necessary booking information. It allows me to track conversions, create and edit my website anytime, and stay in control of my business. For the fee I pay, Bókun works hard to help me build business networks and connect with other OTAs. I’ve also learned valuable business strategies through Bókun, which has been very beneficial for growing my company.” Pros The Bókun team is always helpful and solution-oriented. No matter the issue, they provide guidance and support quickly, which makes managing my tours much easier. Cons The platform has limited payment options for South African suppliers. Currently, PayPal is the only available option, which can be inconvenient for many clients and restricts direct bookings. Review Source KR Karim R. Ceo Leisure, Travel & Tourism Used the software for: I used a free trial ### "Très professionnel pour les webmaster" October 10, 2025 5.0 Avec notre compte bokun on a la possibilité d'intégrer plusieurs produits bokun sur notre site Web extérieur à travers les widgets de réservation, contacter plusieurs vendeurs sur la marketplace, attirer les revendeurs avec des conditions contractuelles très intéressant, voir tous vos réservations dans un seul endroit, configurer des paiements en ligne très sécurisé sur votre site web extérieur, j'ai trop aimé cette plateforme. Pros Centraliser tous nos présences OTA sur le même endroit, configurer votre compte PayPal et le relier avec bokun Cons Pas d'inconvénients. Je suis très satisfait une plateforme très utile est très professionnel et performant Review Source LG Luca G. Fouder Consumer Services Used the software for: Less than 6 months ### "It would be great if it worked" October 23, 2025 1.0 I am having a horrible experience with Bokun. It takes days and approximately 20 hours of work to set it up, with the help of customer service agents, who are really kind, by the way. However, after days, I encountered all kinds of sync errors from GYG, Viator, and Airbnb. I strongly suggest anyone that wants to use bokun to think about the amount of time, energy and stress they will have to spend for it. And finally you get more and more errors. I will switch back to manually sync my OTAs. Pros Some customer support agents are kind. Pricing is not too expensive The concept is good, in principle Cons bugs errors sycn discrepancies learning curve calendars you have to set up the same things over and over again for many times and hope that everything works you may lose all your settings on the OTAs Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/) Reason for choosing Bókun because of supposedly better integration Review Source Response from Bókun, A TripAdvisor Company November 2, 2025 Thank you for sharing this feedback with us. We're sorry to hear about the challenges you’ve experienced. Onboarding with any new system can be difficult, and we understand how frustrating it can feel when things don’t sync as expected. I’m glad to hear our support team has been helpful so far, and we are committed to continuing to support you through this process. Our Advanced Support team is also available to step in and work more closely with you to review the issues you are seeing and ensure your integrations and setup are working correctly. We’d really appreciate the opportunity to walk through everything with you so we can help get things running smoothly. Please reach out to us at your convenience to schedule a meeting, or feel free to contact our Support team through chat or email anytime — we’re here to help! SM Solace M. Tour Operator Hospitality Used the software for: 6-12 months ### "Proactive, Professional, and Exceptional Support" March 4, 2026 5.0 I recently had an inquiry regarding third-party connectivity, and the team reached out directly via phone to ensure my account health was 100% on their end. Their support staff is knowledgeable and understands the urgency of the industry. Highly recommended for the professional approach Pros The Proactive Support is exceptional. It’s rare for a global platform to reach out with a direct phone call to verify account health and assist with third-party connectivity hurdles. Knowing there is a competent human team behind the automation gives me the confidence to scale my operations without fear of 'System Silence' when it matters most. Cons The only area for improvement would be the automated notification system for third-party connection errors. Sometimes, an external portal may have a login or delivery issue, and it would be beneficial if the Bókun dashboard provided a real-time 'Status Health' alert for those specific external API connections. Review Source RMY Ryan Mico Y. CEO of a Travel Company Market Research Used the software for: Less than 6 months ### "Powerful yet underwhelming" April 11, 2025 3.0 It is an okay software, it works. But not for people who has more complicated products or bigger corporation. For sure some other company will hire a standalone Scheduler or Management for this, which is preventable. Pros Very strong functionality, well thought out, responsiveness is pretty good, articles online for support are almost up to date, more flexibility when it comes to customization. Cons The UI/UX needs revamp, even though I have an experience in design and functionality- the interface, connection, user friendliness and Viator Syncing needs a lot of improvement. It will take about at least couple of hours for a user to fully fix the schedule, availability, syncing, widgets and more. (totally unnecessary, knowing that we also took time creating Viator's product) Viator uses a different legacy platform that doesn't connect well with Bokun, this is not 2010. Both platform needs to sync, market Bokun on viator as an add on cause it has a lot of perks compare to the legacy. Each button needs detailed explanation and step by step guide to handle task that also indicate affected areas. In short, it needs centralization. It would be easier to put a hierarchy (bold text above regular text) to indicate importance. (and again, needs to be centralized) The dashboard, experience and much more needs visual guidance. e.g adding colors and customization option for users. Also, if possible- allow user to create their own dashboard that can add widgets. e.g calendar, products, agents, availability and more. This helps users to easily visualize what we have and what we can improve as a whole. Better interface, more sales- more commission to Viator and Tripadvisor (this is a potential add-on option to earn more on your side. I understand that Bokun wants to simplify and minimize distraction in terms of UI/UX, However- the design does not create a mind pattern of visualization for us to know what's important or not. Everything is the same, you have a very powerful tool, let us know how powerful it is and prevent future chat support assistance by enhancing the whole interface. Lastly, tell Viator to increase the timeout cooldown while creating a product. It kicks people out after some time and it never saves the input. Add additional cookies or a separate condition while creating a product, it is totally unnecessary to time out a user while editing. Just put some pop up for "are you there?, Are you still editing?" or something. Legacy can't run this, let bokun absorb Viator and you'll get more sales and commission from this. \*\* Fix the availability option please \*\* Review Source Response from Bókun, A TripAdvisor Company April 30, 2025 Hello, and thank you for taking the time to share your thoughts — we appreciate your feedback and enthusiasm for improving the platform. We're glad to hear you’ve found value in Bókun’s flexibility and functionality. That said, we're sorry to hear parts of your experience have felt underwhelming. We recognize that areas like UI/UX, syncing, and platform interoperability are key to a smooth user journey, and we’re actively working on a number of updates in these areas, guided by customer feedback. We also want to clarify that while Bókun and Viator are part of the same parent company, they operate independently — product development decisions for each platform are made separately. We’d love to better understand the challenges you mentioned, especially around availability and syncing. Our support team is here to help—please don’t hesitate to reach out to us by starting a chat through our Help Center. https://docs.bokun.io/docs/bokun-help-center — The Bókun Team LH Luong H. Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "The Best Company" October 9, 2025 5.0 This is an extremely wonderful platform that can help sales partners around the world cooperate with each other, helping the tourism industry around the world to be better. Bokun is very convenient for partners to contact each other. I trust Bokun and will always trust Bokun. Thank you very much. Pros very clear, transparent, I was supported very enthusiastically . Checking and checking customer information is very convenient. Makes my work convenient . Cons When I get support I have trouble hearing on the phone. Maybe the line is long. So I usually ask them to mail it to me. Review Source AA Ahmad A. General Manager Events Services Used the software for: 1-2 years ### "The best you can get" April 21, 2025 5.0 Overall, my experience with Bókun has been very positive. Once I got past the initial learning curve, it became an essential tool for streamlining our booking operations. It offers a great range of features for managing tours, inventory, and partner integrations—all in one place. The ability to connect with major OTAs was especially valuable for expanding our reach. While there are a few areas that could be more user-friendly, the platform is constantly improving, and the value it provides far outweighs the minor hiccups. It's a solid choice for any tour or activity operator looking to grow and automate their business. Pros What I liked most about Bokun is how user-friendly and intuitive the platform is. It made managing bookings, setting up products, and handling inventory incredibly efficient. The integration with multiple sales channels and OTAs (like Viator) was seamless, saving us hours of manual work. The dashboard is well-organized, and the automation features—especially for confirmations and availability updates—were a game changer. Overall, it's a robust tool that simplifies the daily operations of any tour business. Cons While Bokun has a lot of great features, I found the initial setup a bit overwhelming—especially for users who aren't very tech-savvy. Some parts of the user interface could be more intuitive, and there’s a bit of a learning curve when it comes to customizing products and workflows. Review Source JR Jackline R. Genaral Manager Hospitality Used the software for: I used a free trial ### "A Reliable Partner for Growing Tour Operators" October 15, 2025 5.0 My overall experience with Bókun has been very positive. The platform is well-designed and makes it easy to manage safari products, pricing, and availability in one place. The integration with Viator has also helped Mkufi Safaris reach a wider international audience. I’m especially happy with the customer support team — they are responsive and willing to help, even with challenges like payment provider setup. With a few improvements in product review timelines, Bókun would be a truly seamless tool for tour operators in Africa. Pros Bókun is a very reliable and well-structured platform for managing tours and experiences. It’s easy to create, update, and organize products, and the integration with Viator makes everything seamless. I also really appreciate how supportive the Bókun team has been — especially their willingness to help me resolve the money supply provider challenge. It shows great commitment to their partners and gives me confidence to keep growing with them. Cons Overall, Bókun is a great platform, but sometimes the review and approval process for new products takes a bit longer than expected. A faster response or clearer communication during this stage would make the experience even smoother — especially for new operators like Mkufi Safaris who are eager to start receiving bookings. Review Source NC Nicolas C. Owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "A powerful and flexible platform for tourism professionals" October 9, 2025 5.0 Overall, my experience with Bókun has been very positive. The support team is excellent — they usually resolve issues during the same call, and if not, they escalate the matter and get back to you with a solution promptly. The combination of flexibility, strong support, and powerful integrations makes it a very complete and reliable tool for tourism operations. Pros Bókun is an extremely useful tool for businesses in the tourism and transportation industry. It’s highly customizable, allowing you to adapt it to your company’s specific needs. The platform offers great flexibility for creating responsive websites and connecting with multiple OTAs, which makes managing products and sales much easier. Cons The platform can be quite complex from a technical standpoint and has a steep learning curve. However, once you understand its structure, it becomes much more intuitive. Review Source RE Riccardo E. Tour Operator Noleggio Barca Leisure, Travel & Tourism Used the software for: 2+ years ### "Consigliato Mi Trovo Bene " March 17, 2025 5.0 all'inizio sembrava difficile usare ,ma ero io che non avevo tanta praticità ,bokun è perfetto Pros l'infinità di opzioni e connessione con OTA Cons bisogna dare all'utente più visibilità specialmente quando si acquista il pachetto pro Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/) Reason for choosing Bókun perchè ho gia dato in passato alcuni feedbeck e abbiamo ricevuto aggiornamenti e sono stati facilitate alcune cose credo che darò altri feedback e attendo aggiornamenti. bokun è affidabile ma deve stare al passo con gli altri e sono sicuro che miglioreranno grazie ai feedback Review Source Ale F. Manager Museums and Institutions Used the software for: I used a free trial ### "Great satisfaction" February 26, 2026 5.0 My experience with Bokun is very positive in general... I don't want to mention names but all the team are very helpful. Thanks Pros Very cooperative. Helpful with patience,software become easy once you started, the helping center have done great work. Thank. Cons I don't see a negative point, they intervent to explain or to help in general. Thank all the team... Review Source ID Iosif D. Owner Restaurants Used the software for: 1-2 years ### "Not worth the money they charge." April 16, 2025 1.0 When you are just starting out, it’s a good platform because of its modularity & sync with all the big OTA’s. But the fees add up very quickly and it’s unacceptable paying so much money for a sub-par mobile UI and a non-existent mobile app. Pros It synchronises with both GYG & Tripadvisor. It also has pretty fast support. It also has a lot of options and experiences are very customisable. Cons The fees can reach more than 500€ per month if you are doing even remotely good. It’s absolutely not worth it for a company that has a barely functioning mobile website & an “app” that only lets you view your customer’s names! Very poor UI. Review Source Response from Bókun, A TripAdvisor Company April 30, 2025 Thanks for taking the time to share your feedback. We’re glad to hear you’ve found value in our integrations and support, and we appreciate you highlighting areas where we can improve. We understand pricing is an important factor, and we strive to keep our fees among the most competitive in the industry. We also offer a range of plans to better suit different business needs—you can review them here: https://www.bokun.io/pricing. We’d love to learn more about the specific challenges you’ve experienced with the mobile interface so we can look into this further. Our support team is here to help—please don’t hesitate to reach out to us by starting a chat through our Help Center. https://docs.bokun.io/docs/bokun-help-center Thanks again for helping us grow. — The Bókun Team PD Paul D. Proprietor Hospitality Used the software for: Less than 6 months ### "Valued Customer Care" November 23, 2025 5.0 Its fantastic how quick that you get connected with a member of the bokun team and nothing is ever too much for them they go the next level in helping and solving any issues. Pros I find the Bokun system pretty good, and the staff are brilliant, helping out with any issues and any issues whatsoever are always sorted within minutes. Cons Waiting time under 1 minute. For connection with a member of the Bokun Team and once you are connected they stay online until the issue has been resolved. Review Source EA Enrique A. Director Accounting Used the software for: 2+ years ### "All my support" September 16, 2025 5.0 Perfect. Very helpful from the beginning. I would like to have them as a long-term partner. We stay in contact Pros Trust. Professionality. Helpful. International company. Of course I recommend you to work with Bokun Cons I do not see negative aspects about working with Bokun. I am very happy and I would like to cooperate in the future Review Source HE Hamza E. Day trips Transportation/Trucking/Railroad Used the software for: 1-2 years ### "The best Bokun " December 13, 2025 5.0 Pros The best systeme of reservation that I work with them . They solve any probleme you have Quiqly . Thank you Cons Satisfated of me and for my client . They give you some important ad vice to develop your business.. Review Source AG Albert G. Tour operator Hospitality Used the software for: 2+ years ### "Tours and attractions " December 12, 2025 5.0 Top quality service and knowledgeable staff, i am well pleased all my queries was resolved professionally. Pros The agent \[sensitive content hidden\] was very knowledgeable, professional, patient, overall I'm super impressed with the service, thanks for assisting me with my queries. Cons Everything was great, i have nothing bad to say about my experience with the company, keeping on giving quality service. Review Source LP Loraine P. Director Consumer Services Used the software for: 6-12 months ### "10/10 Very helpful " September 18, 2025 5.0 Easy and fast in helping me setting up my page booking system, reservations and overall great experience Pros Assistant helped me setting up booking channels and widget for my business. Very helpful also guided me through, step by step Cons there is a lot of steps along the way to have everything set up in your booking system. would be great to make less steps for end result Review Source YO Youssef O. Tour operation Leisure, Travel & Tourism Used the software for: 1-2 years ### "Good application " January 5, 2026 5.0 I experience the bokun and was wonderful, you can connected to viator , but I get problem to connect it to getyourguide Pros The bokun is good application, you can find a deferent companies and request for a service, I highly recommend it Cons Viator and tripadvisor, also possible for getyourguide, Expedia and other websites, that amazing for the companies Review Source BY Ben Y. General operator Translation and Localization Used the software for: 2+ years ### "Great but need to improve" April 19, 2025 5.0 Mostly it is great but cut off and seasoning price is hard to operate Pros Easy to operate and nice staff to get help. You can use the widget on different websites and manage the tour date from Bokun. Cons To block date is difficulty to work, you have to close each day. Alternatives considered [Rezgo](https://www.capterra.com/p/33729/Tour-Activity-Booking-System/) Reason for choosing Bókun price is very important. Rezgo is free to use. Review Source ŽM Željko M. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Extremely bad experience with Bokun." March 8, 2025 1.0 Choosing Bokun in my case was a complete mistake. Pros I don’t have a good experience with Bokun. Cons I used Bokun to manage my bookings, but I encountered serious issues, especially with OTA platform synchronization. The biggest problem was with Viator – time slots appeared as unavailable when they were actually free, leading to lost potential bookings. I spent an entire month trying to resolve these issues, but the problems persisted. When I contacted customer support, I faced an extremely slow and ineffective team. Responses took a long time, and the solutions provided were generic and unhelpful. For software that charges a monthly fee, I expected much better service and a more reliable system. If reliable synchronization with OTA platforms is crucial for your business, I recommend considering other alternatives. Review Source MJ Mateusz J. Developer Transportation/Trucking/Railroad Used the software for: 2+ years ### "Good customer support. " March 30, 2025 5.0 Good, but limited options. API is not documented properly. Pros The support agent \[sensitive content hidden\] is a straight to the point guy he solved my problem 2 times faster than any other support agent. Cons English level of other agents. It can be hard to communicate with someone with B1 level of english. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[WordPress](https://www.capterra.com/p/131687/WordPress/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/) Reason for choosing Bókun Bokun works best for my usecase. Although the website builder has poor performance. Review Source EZ Elisabetta Z. Owner Hospitality Used the software for: 1-2 years ### "Great assistance " February 19, 2025 5.0 What you do not manage to do on your own, the staff knows exactly what to do Pros I was contacted by phone because the operator wanted to be sure I understood what I could do and to give me the right assistance Cons Sometimes FAQs are not helpful. Should be improved maybe with videos Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Difficult to manage not working so great. Api often did not update Review Source JD Jo D. Director Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Glad I found you Bokun!" March 5, 2025 5.0 After feeling completely frustrated by a different provider, I have finally found a tour software company that exceeds my expectations and aligns with my own business values. If you want a reliable, easy you to use, professional system that gives you value and unwavering support, this is it. Thank you Bokun! Pros \- Great support service - Reliable technology - Easy interface - Great option to create supplier relationships - Design led widgets and booking process Need I say more! Cons The only requirement I have is that I need to able to create a tour experience that allows a minimum number of people from different booking parties for my tour to go ahead. Eg 3 Min. That is fundamental in tour operations and surprising that it is not available on the system. Please add! Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Bókun User friendly and good reviews. Just loved it from the trial Switched from [Rezdy](https://www.capterra.com/p/122690/Rezdy/) Give me one reason to stay with Rezdy. So glitchy and no support Review Source EH Elvin H. CEO Executive Office Used the software for: Less than 6 months ### "Buen servicio" June 25, 2025 5.0 Al principio empezamos mal por que al tener el plan gratuito el soporte no era tan eficiente, una vez compre el plan, hasta me llaman cada vez que contacto. Pros El Servicio de Soporte es muy bien, en cada interaccion resuelven al instante, y si no lo hacen te llaman para confirmar una vez esta resuelto el problema. Cons Aveces puede llegar a ser un poco confuso, la curva de aprendizaje es ambplia, pero el soporte siempre esta ahi para ayudar. Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) No servian, el soporte malisimo y no resolvian Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.