# Page 2 | Bókun Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Bókun the right Tour Operator solution for you? Explore 452 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178518/Bokun/reviews --- Bókun 4.7 (452) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 29th, 2026 # Page 2 - Reviews of Bókun ## Showing most helpful reviews Showing 26-50 of 452 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ND Nosimilo D. Owner and Managing Director Hospitality Used the software for: 1-2 years ### "A Reliable Platform for Tour Operators" November 26, 2025 5.0 “I love that Bókun makes my day-to-day work much easier. I can efficiently manage tours for the following day and quickly access all necessary booking information. It allows me to track conversions, create and edit my website anytime, and stay in control of my business. For the fee I pay, Bókun works hard to help me build business networks and connect with other OTAs. I’ve also learned valuable business strategies through Bókun, which has been very beneficial for growing my company.” Pros The Bókun team is always helpful and solution-oriented. No matter the issue, they provide guidance and support quickly, which makes managing my tours much easier. Cons The platform has limited payment options for South African suppliers. Currently, PayPal is the only available option, which can be inconvenient for many clients and restricts direct bookings. Review Source KR Karim R. Ceo Leisure, Travel & Tourism Used the software for: I used a free trial ### "Très professionnel pour les webmaster" October 10, 2025 5.0 Avec notre compte bokun on a la possibilité d'intégrer plusieurs produits bokun sur notre site Web extérieur à travers les widgets de réservation, contacter plusieurs vendeurs sur la marketplace, attirer les revendeurs avec des conditions contractuelles très intéressant, voir tous vos réservations dans un seul endroit, configurer des paiements en ligne très sécurisé sur votre site web extérieur, j'ai trop aimé cette plateforme. Pros Centraliser tous nos présences OTA sur le même endroit, configurer votre compte PayPal et le relier avec bokun Cons Pas d'inconvénients. Je suis très satisfait une plateforme très utile est très professionnel et performant Review Source RG Ragg G. Day tour company Accounting Used the software for: 2+ years ### "Good but expensive for very small company" June 30, 2025 5.0 It is good. They help you a lot and even call. Sometimes it is hard to explain things in email but then it is great to call them. Like it a lot. But the area is complicated for small company with only one tour. Pros They call you back when you are in trouble even late, at our time. Maybe yours too. It is easy for costumer to use from our website. They find date and pay and the get email about our tour Cons The cost is always high when you are very small company with only 1-3 worker and we only run our tours in summer time. And also when people book their tour in winter for their tour. Because the tour is only in summer time. Then if they or us have to cancel the tour then we have already paid commission to you and we lose money. We don´t get anything Review Source RMY Ryan Mico Y. CEO of a Travel Company Market Research Used the software for: Less than 6 months ### "Powerful yet underwhelming" April 11, 2025 3.0 It is an okay software, it works. But not for people who has more complicated products or bigger corporation. For sure some other company will hire a standalone Scheduler or Management for this, which is preventable. Pros Very strong functionality, well thought out, responsiveness is pretty good, articles online for support are almost up to date, more flexibility when it comes to customization. Cons The UI/UX needs revamp, even though I have an experience in design and functionality- the interface, connection, user friendliness and Viator Syncing needs a lot of improvement. It will take about at least couple of hours for a user to fully fix the schedule, availability, syncing, widgets and more. (totally unnecessary, knowing that we also took time creating Viator's product) Viator uses a different legacy platform that doesn't connect well with Bokun, this is not 2010. Both platform needs to sync, market Bokun on viator as an add on cause it has a lot of perks compare to the legacy. Each button needs detailed explanation and step by step guide to handle task that also indicate affected areas. In short, it needs centralization. It would be easier to put a hierarchy (bold text above regular text) to indicate importance. (and again, needs to be centralized) The dashboard, experience and much more needs visual guidance. e.g adding colors and customization option for users. Also, if possible- allow user to create their own dashboard that can add widgets. e.g calendar, products, agents, availability and more. This helps users to easily visualize what we have and what we can improve as a whole. Better interface, more sales- more commission to Viator and Tripadvisor (this is a potential add-on option to earn more on your side. I understand that Bokun wants to simplify and minimize distraction in terms of UI/UX, However- the design does not create a mind pattern of visualization for us to know what's important or not. Everything is the same, you have a very powerful tool, let us know how powerful it is and prevent future chat support assistance by enhancing the whole interface. Lastly, tell Viator to increase the timeout cooldown while creating a product. It kicks people out after some time and it never saves the input. Add additional cookies or a separate condition while creating a product, it is totally unnecessary to time out a user while editing. Just put some pop up for "are you there?, Are you still editing?" or something. Legacy can't run this, let bokun absorb Viator and you'll get more sales and commission from this. \*\* Fix the availability option please \*\* Review Source Response from Bókun, A TripAdvisor Company April 30, 2025 Hello, and thank you for taking the time to share your thoughts — we appreciate your feedback and enthusiasm for improving the platform. We're glad to hear you’ve found value in Bókun’s flexibility and functionality. That said, we're sorry to hear parts of your experience have felt underwhelming. We recognize that areas like UI/UX, syncing, and platform interoperability are key to a smooth user journey, and we’re actively working on a number of updates in these areas, guided by customer feedback. We also want to clarify that while Bókun and Viator are part of the same parent company, they operate independently — product development decisions for each platform are made separately. We’d love to better understand the challenges you mentioned, especially around availability and syncing. Our support team is here to help—please don’t hesitate to reach out to us by starting a chat through our Help Center. https://docs.bokun.io/docs/bokun-help-center — The Bókun Team RE Riccardo E. Tour Operator Noleggio Barca Leisure, Travel & Tourism Used the software for: 2+ years ### "Consigliato Mi Trovo Bene " March 17, 2025 5.0 all'inizio sembrava difficile usare ,ma ero io che non avevo tanta praticità ,bokun è perfetto Pros l'infinità di opzioni e connessione con OTA Cons bisogna dare all'utente più visibilità specialmente quando si acquista il pachetto pro Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/) Reason for choosing Bókun perchè ho gia dato in passato alcuni feedbeck e abbiamo ricevuto aggiornamenti e sono stati facilitate alcune cose credo che darò altri feedback e attendo aggiornamenti. bokun è affidabile ma deve stare al passo con gli altri e sono sicuro che miglioreranno grazie ai feedback Review Source LH Luong H. Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "The Best Company" October 9, 2025 5.0 This is an extremely wonderful platform that can help sales partners around the world cooperate with each other, helping the tourism industry around the world to be better. Bokun is very convenient for partners to contact each other. I trust Bokun and will always trust Bokun. Thank you very much. Pros very clear, transparent, I was supported very enthusiastically . Checking and checking customer information is very convenient. Makes my work convenient . Cons When I get support I have trouble hearing on the phone. Maybe the line is long. So I usually ask them to mail it to me. Review Source JR Jackline R. Genaral Manager Hospitality Used the software for: I used a free trial ### "A Reliable Partner for Growing Tour Operators" October 15, 2025 5.0 My overall experience with Bókun has been very positive. The platform is well-designed and makes it easy to manage safari products, pricing, and availability in one place. The integration with Viator has also helped Mkufi Safaris reach a wider international audience. I’m especially happy with the customer support team — they are responsive and willing to help, even with challenges like payment provider setup. With a few improvements in product review timelines, Bókun would be a truly seamless tool for tour operators in Africa. Pros Bókun is a very reliable and well-structured platform for managing tours and experiences. It’s easy to create, update, and organize products, and the integration with Viator makes everything seamless. I also really appreciate how supportive the Bókun team has been — especially their willingness to help me resolve the money supply provider challenge. It shows great commitment to their partners and gives me confidence to keep growing with them. Cons Overall, Bókun is a great platform, but sometimes the review and approval process for new products takes a bit longer than expected. A faster response or clearer communication during this stage would make the experience even smoother — especially for new operators like Mkufi Safaris who are eager to start receiving bookings. Review Source NC Nicolas C. Owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "A powerful and flexible platform for tourism professionals" October 9, 2025 5.0 Overall, my experience with Bókun has been very positive. The support team is excellent — they usually resolve issues during the same call, and if not, they escalate the matter and get back to you with a solution promptly. The combination of flexibility, strong support, and powerful integrations makes it a very complete and reliable tool for tourism operations. Pros Bókun is an extremely useful tool for businesses in the tourism and transportation industry. It’s highly customizable, allowing you to adapt it to your company’s specific needs. The platform offers great flexibility for creating responsive websites and connecting with multiple OTAs, which makes managing products and sales much easier. Cons The platform can be quite complex from a technical standpoint and has a steep learning curve. However, once you understand its structure, it becomes much more intuitive. Review Source ID Iosif D. Owner Restaurants Used the software for: 1-2 years ### "Not worth the money they charge." April 16, 2025 1.0 When you are just starting out, it’s a good platform because of its modularity & sync with all the big OTA’s. But the fees add up very quickly and it’s unacceptable paying so much money for a sub-par mobile UI and a non-existent mobile app. Pros It synchronises with both GYG & Tripadvisor. It also has pretty fast support. It also has a lot of options and experiences are very customisable. Cons The fees can reach more than 500€ per month if you are doing even remotely good. It’s absolutely not worth it for a company that has a barely functioning mobile website & an “app” that only lets you view your customer’s names! Very poor UI. Review Source Response from Bókun, A TripAdvisor Company April 30, 2025 Thanks for taking the time to share your feedback. We’re glad to hear you’ve found value in our integrations and support, and we appreciate you highlighting areas where we can improve. We understand pricing is an important factor, and we strive to keep our fees among the most competitive in the industry. We also offer a range of plans to better suit different business needs—you can review them here: https://www.bokun.io/pricing. We’d love to learn more about the specific challenges you’ve experienced with the mobile interface so we can look into this further. Our support team is here to help—please don’t hesitate to reach out to us by starting a chat through our Help Center. https://docs.bokun.io/docs/bokun-help-center Thanks again for helping us grow. — The Bókun Team EA Enrique A. Director Accounting Used the software for: 2+ years ### "All my support" September 16, 2025 5.0 Perfect. Very helpful from the beginning. I would like to have them as a long-term partner. We stay in contact Pros Trust. Professionality. Helpful. International company. Of course I recommend you to work with Bokun Cons I do not see negative aspects about working with Bokun. I am very happy and I would like to cooperate in the future Review Source PD Paul D. Proprietor Hospitality Used the software for: Less than 6 months ### "Valued Customer Care" November 23, 2025 5.0 Its fantastic how quick that you get connected with a member of the bokun team and nothing is ever too much for them they go the next level in helping and solving any issues. Pros I find the Bokun system pretty good, and the staff are brilliant, helping out with any issues and any issues whatsoever are always sorted within minutes. Cons Waiting time under 1 minute. For connection with a member of the Bokun Team and once you are connected they stay online until the issue has been resolved. Review Source HE Hamza E. Day trips Transportation/Trucking/Railroad Used the software for: 1-2 years ### "The best Bokun " December 13, 2025 5.0 Pros The best systeme of reservation that I work with them . They solve any probleme you have Quiqly . Thank you Cons Satisfated of me and for my client . They give you some important ad vice to develop your business.. Review Source AG Albert G. Tour operator Hospitality Used the software for: 2+ years ### "Tours and attractions " December 12, 2025 5.0 Top quality service and knowledgeable staff, i am well pleased all my queries was resolved professionally. Pros The agent \[sensitive content hidden\] was very knowledgeable, professional, patient, overall I'm super impressed with the service, thanks for assisting me with my queries. Cons Everything was great, i have nothing bad to say about my experience with the company, keeping on giving quality service. Review Source LP Loraine P. Director Consumer Services Used the software for: 6-12 months ### "10/10 Very helpful " September 18, 2025 5.0 Easy and fast in helping me setting up my page booking system, reservations and overall great experience Pros Assistant helped me setting up booking channels and widget for my business. Very helpful also guided me through, step by step Cons there is a lot of steps along the way to have everything set up in your booking system. would be great to make less steps for end result Review Source EZ Elisabetta Z. Owner Hospitality Used the software for: 1-2 years ### "Great assistance " February 19, 2025 5.0 What you do not manage to do on your own, the staff knows exactly what to do Pros I was contacted by phone because the operator wanted to be sure I understood what I could do and to give me the right assistance Cons Sometimes FAQs are not helpful. Should be improved maybe with videos Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Difficult to manage not working so great. Api often did not update Review Source SmD Serigne mor D. Head chef Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Helpfulness." September 30, 2025 5.0 Pretty smooth interactions with Bokun really. I like the smoothness with the agents anytime I need support. Pros I found Bokun really Helpfully since it is helping us sorting out our booking and allowing us to grow. Cons I do not think I have anything I do not like with Bokun really. Set up is pretty smooth just have to learn more about. Review Source ŽM Željko M. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Extremely bad experience with Bokun." March 8, 2025 1.0 Choosing Bokun in my case was a complete mistake. Pros I don’t have a good experience with Bokun. Cons I used Bokun to manage my bookings, but I encountered serious issues, especially with OTA platform synchronization. The biggest problem was with Viator – time slots appeared as unavailable when they were actually free, leading to lost potential bookings. I spent an entire month trying to resolve these issues, but the problems persisted. When I contacted customer support, I faced an extremely slow and ineffective team. Responses took a long time, and the solutions provided were generic and unhelpful. For software that charges a monthly fee, I expected much better service and a more reliable system. If reliable synchronization with OTA platforms is crucial for your business, I recommend considering other alternatives. Review Source YO Youssef O. Tour operation Leisure, Travel & Tourism Used the software for: 1-2 years ### "Good application " January 5, 2026 5.0 I experience the bokun and was wonderful, you can connected to viator , but I get problem to connect it to getyourguide Pros The bokun is good application, you can find a deferent companies and request for a service, I highly recommend it Cons Viator and tripadvisor, also possible for getyourguide, Expedia and other websites, that amazing for the companies Review Source JD Jo D. Director Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Glad I found you Bokun!" March 5, 2025 5.0 After feeling completely frustrated by a different provider, I have finally found a tour software company that exceeds my expectations and aligns with my own business values. If you want a reliable, easy you to use, professional system that gives you value and unwavering support, this is it. Thank you Bokun! Pros \- Great support service - Reliable technology - Easy interface - Great option to create supplier relationships - Design led widgets and booking process Need I say more! Cons The only requirement I have is that I need to able to create a tour experience that allows a minimum number of people from different booking parties for my tour to go ahead. Eg 3 Min. That is fundamental in tour operations and surprising that it is not available on the system. Please add! Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Bókun User friendly and good reviews. Just loved it from the trial Switched from [Rezdy](https://www.capterra.com/p/122690/Rezdy/) Give me one reason to stay with Rezdy. So glitchy and no support Review Source IR Ingrid R. Gerente general Consumer Services Used the software for: 1-2 years ### "Bokun y pequeños negocios " April 7, 2025 5.0 En general me ha gustado, me gusta el marketplace pero mi negocio no es lo suficientemente grande para sacarle provecho a la membresía entonces optamos por la versión limitada Pros La atención a cliente es muy eficaz y servicial, no suelen tardar en responder Cons Si tu negocio no hace lo suficiente la membresía puede ser costosa. No lo recomiendo para negocios que tienen pocas ventas pues la membresía puede representar un costo considerable Review Source EH Elvin H. CEO Executive Office Used the software for: Less than 6 months ### "Buen servicio" June 25, 2025 5.0 Al principio empezamos mal por que al tener el plan gratuito el soporte no era tan eficiente, una vez compre el plan, hasta me llaman cada vez que contacto. Pros El Servicio de Soporte es muy bien, en cada interaccion resuelven al instante, y si no lo hacen te llaman para confirmar una vez esta resuelto el problema. Cons Aveces puede llegar a ser un poco confuso, la curva de aprendizaje es ambplia, pero el soporte siempre esta ahi para ayudar. Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) No servian, el soporte malisimo y no resolvian Review Source GD Gabriel D. Manager Hospitality Used the software for: 2+ years ### "Best services in Bokun " April 4, 2025 5.0 I CAN DESCRIBE AS PERFECT AND VERY NICE TO USE Pros It’s easy to use and very efficient. I like all Cons No I love all their services and providence to us their suppliers Review Source OD Omer D. Commercial Director Airlines/Aviation Used the software for: 6-12 months ### "Incredible team. " May 3, 2025 5.0 Using Bokun reservation system is very easy and it works perfect. I’m new at this technological stuff but whenever I have any questions, I connect to support team very fast and they patiently listen my questions and help me by connecting my computer or by giving me a call etc. Pros Bokun support team is a legend. They are very helpful and doing everything necessary to understand your problem and solve it. Cons There is nothing I can tell I like least about Bókun team. I don’t see even a single small thing I can criticize. Review Source BA Brahim A. Owner Hospitality Used the software for: I used a free trial ### "Ready to Onboard!" April 3, 2025 5.0 Amazing! I had the opportunity to subscribe and be a part of Bokun! Pros The Efficiency, humbleness of the team and the concept of Bókun over all is just amazing! Cons I would really appreciate if the mobile app could be more developed in the furture. Review Source LH Laure H. developper Internet Used the software for: I used a free trial ### "Un support exceptionnel" December 9, 2025 5.0 J'ai eu besoin d'aide pour configurer mon produit et le support a été exceptionnellement réactif et m'a aidé à régler mes problèmes. Pros Simple d'utilisation, convivial et support au top, je recommande vivement ce produit qui , en plus, intègre un service de traduction en natif. Cons Quelques fonctionnalités par forcément évidentes à régler quand on débute, mais un produit exceptionnel au final Switched from [Regiondo](https://www.capterra.com/p/148394/Regiondo-Pro/) Regiondo is a hell to use and translations does'nt work properly or easily Review Source Talk to a Capterra advisor for free and get results within 15 minutes.