# Page 3 | Bókun Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Bókun the right Tour Operator solution for you? Explore 452 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178518/Bokun/reviews --- Bókun 4.7 (452) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 29th, 2026 # Page 3 - Reviews of Bókun ## Showing most helpful reviews Showing 51-75 of 452 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BT BUI T. Co Founder Leisure, Travel & Tourism Used the software for: Less than 6 months ### "A great system for DMC travel" September 8, 2025 5.0 Pros I enjoy and am excited to use all the functions of Bokun. I can create website, create experience, connect to OTA and sell our products to Marketplace, amazing. Cons I haven't really found a weakness in Bokun, but it would be great if Bokun integrated a template generation and quotation tours system like travelfy. However, I understand that it is different. Review Source FA Fahim A. Tour Operator Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Top Notch Customer care" November 13, 2025 5.0 Pros Customer care. Top notch , never disappoint me with my queries. I referred two friends of mine to get Bokun only because of their customer service. Cons Nothing yet. Review Source RM Raffaele M. Tour operator Leisure, Travel & Tourism Used the software for: I used a free trial ### "Ottimo topo pensato per gli operatori turistici " June 26, 2025 4.0 Al momento sto imparando ad usarlo e vorrei esprimere questa valutazione complessiva fra qualche settimana Pros La possibilità di integrare in una sola piattaforma le prenotazioni da molti canali OTA e gestirli con semplicità Cons Onestamente un po’ complicato capire come allineare i prodotti ma l’assistenza è veramente attenta per consentire di impararne l’uso Review Source SK Susanne K. Management Assistant Leisure, Travel & Tourism Used the software for: 2+ years ### "Happy to work with Bokun" February 12, 2025 5.0 Pros Easy to work with Bokun. Everything is very clear and easy to understand. Customer service is easy to reach and very professional and friendly. We are very happy to work with Bokun! Cons We haven't had any bad experiences yet, so we can't write anything about it. Review Source GG Grant G. Tour Guide Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Bokun set up " March 28, 2026 5.0 I am still getting used to all of the features and functionality. The Bokun help desk are extremely patient and where i have encountered an issue with setting up the system have worked diligently with me to address the matter. Pros I use Bokun in order to synchronise all of my OTA diaries in one place. I am attracted to the numerous OTA that i can connect with and hopefully overtime will see some bookings from them. Cons I have found the initial setting up of the system difficult. I have found that whilst the Bokun system will say that i’m connected to an OTA the link hadn’t been set up properly which has cost me a loss of potential bookings over the past couple of .months Review Source ML Mary L. Tour Operator Hospitality Used the software for: I used a free trial ### "Excellent service " June 19, 2025 5.0 My overall experience was excellent — very helpful, smooth, and efficient support throughout. Amazing! Pros \[sensitive content hidden\] from Bokun was super helpful and responsive — he made the whole process so easy. Great support! Cons There was nothing to dislike at all — everything went smoothly and the support was fantastic! Amazing Review Source DJ Danial J. IT Consultant Music Used the software for: 6-12 months ### "Easy-to-Use Platform with Some Limitations and Price Concerns" October 18, 2024 5.0 My overall experience with Bókun has been good. I was initially concerned about the support, given that it's owned by TripAdvisor, but things have been manageable so far. Pros Bókun is easy to use and offers a simple interface with most of the features we needed to manage bookings efficiently. Cons The mobile check-in app is quite limited. It doesn’t allow you to select current time slots while scanning tickets, which can be inconvenient. Additionally, for new customers, Bókun has doubled the pricing, which may be a drawback for small businesses. Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) More expensive, bit old and too many options that we dont use. Review Source AS Arun S. administrative Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Excellent service" March 1, 2025 5.0 I feel so comfortable with your customer service Pros Excellent customer service you have a such a nice team Cons 100% on your service very kind and very honest Review Source CC Cheryl C. Guest Relations Leisure, Travel & Tourism Used the software for: 2+ years ### "Working with Bokun" December 7, 2024 5.0 Excellent, have been with Bokun for 7 years. Fair price, great customer service. Pros Customer support, fast and focused on problem solving. Cons Would be great if it had more operational features but this is a booking engine not a operational tool. Review Source FM Faizan M. Managing Director Leisure, Travel & Tourism Used the software for: 6-12 months ### "Excellent service " February 6, 2025 5.0 Super amazing and very easy to use and honest Pros Excellent service with good care and professional Cons Best management and well organised business Review Source FD Francisco D. ceo Leisure, Travel & Tourism Used the software for: 2+ years ### "effective and quick" September 14, 2024 5.0 great Pros effective and quick, i am not good at writting long, sorry Cons cant find any Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Bókun cheaper and easier to use, better overall Review Source SS Stylianos S. Owner Wine and Spirits Used the software for: Less than 6 months ### "Excellent booking system" December 4, 2024 5.0 So far my experience with Bokun has been excellent. Pros The system is easy to use, clear sections with all features and amazing customer service. Cons It takes some time until you learn how to navigate and setup the products, but the customer service team is there to help you. Switched from [Zaui](https://www.capterra.com/p/74193/Zaui-Software/) For the embedded calendar view on our website Review Source MM Marcelo M. Marketing Leisure, Travel & Tourism Used the software for: I used a free trial ### "With the expectation of optimizing time in product promotion." February 27, 2025 4.0 So far, a little over a week of contact, it has been a good adaptation with solutions within reach. Pros Easy integration, covers most tourism categories and meets our demand. Cons The fact that you cannot create a product in Bokun and export it to other OTAs. Review Source ZJ-T Zurabi Jabauri - T. tour manejer Leisure, Travel & Tourism Used the software for: 1-2 years ### "5 satar........" October 9, 2024 5.0 I really appreciate the site Bookun.. Fast help always and getting to the end of the case Pros Very clean connection It is very comfortable to work here Cons It would be better if the operator speaks other languages, for example the language of those countries Review Source CB Christos B. Manager Entertainment Used the software for: Less than 6 months ### "Very good job " October 30, 2024 5.0 Perfect I am very satisfied, it helps me a lot organise my business and avoid overbooking and have a less or zero cancellations rate Pros Makes my business management easier , gives me more bookings and I can reach out more customers and resellers Cons Little difficult in use and confusing connect the products from otas Alternatives considered [Travelotopos](https://www.capterra.com/p/193377/Travelotopos/) Reason for choosing Bókun Nothing compares to Bókun. Is the best by far because helps you REALLY reach more customers which is the most important Review Source MO MARTIN O. Tour operator Hospitality Used the software for: I used a free trial ### "Super helpful" September 24, 2024 5.0 Viewers often find themselves laughing at the comedic situations while also connecting with the characters' struggles and growth. The animation style and soundtrack complement the story well, creating an immersive atmosphere. It strikes a balance between lightheartedness and deeper themes, making it enjoyable for a wide range of audiences. Pros Easy and simple to understand. The characters often navigate complex relationships and challenges, all while maintaining a lighthearted tone. It balances fun moments with deeper themes, making it relatable and engaging. Cons It sometimes rely on clichés or tropes, which might feel predictable for some viewers. Additionally, certain character arcs may not get as much development as others, leaving some storylines feeling a bit rushed. Review Source PA Pat A. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "A customer service you have been looking for. " February 25, 2025 5.0 I like the patience of the customer support. Basically I have confusions but he addressed in well Pros Friendly Customer Service - \[sensitive content hidden\] The call took more than an hour. Cons So far none. Everything is good. I will reach back if theres anything else. Review Source AM Adina M. Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Bokun is a great aid to travel businesses" December 3, 2024 5.0 Pros It's easy to set up and use. I also like the customer service, as well as the articles in the Help section. Cons I am pleased so far. But since it has a lot of functions, I am sometimes confused by its complexity. Review Source KV KELLER V. Owner Animation Used the software for: Less than 6 months ### "PErfect service" March 4, 2025 5.0 Pros Perfect service. Very good. Bokun is easy to use. Cons The fact that we cannot filter our experiences or sort them by them or just sort them as we wish. Review Source BS Bill S. Tour Guide Hospitality Used the software for: 1-2 years ### "Bokun Products and Service" September 12, 2024 5.0 Great product that is intuative and offa good platform for all travel experiences Pros Once familiar with Bokun it is very intuitive. Bokun's chat service is quick and good that assist with learning to use the product Cons It takes a bit of time to learn to use but once familiar is very easy. Review Source AR Aljay R. Operations Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Perfect Booking Engine" December 11, 2024 5.0 Having an amazing experience so far and I am hoping they could help us sell out out products. Pros User-friendly and amazing customer service. Cons None so far besides some website editing features that I am not familiar with and the team behind is always helpful. Review Source pC pedro C. ceo Writing and Editing Used the software for: 1-2 years ### "Support team "dream team"" September 4, 2024 5.0 the best reservvas engine I have ever tried and without a doubt, a support team to be proud of. Pros Best support team i have never seen in my life Cons maybe the widget to integrate in the web is not very aesthetic and has little possibility of customization. Switched from [Rezdy](https://www.capterra.com/p/122690/Rezdy/) expensive and hard to learn, not very intuituve Review Source DH Dor H. General Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Superb \*" September 6, 2024 5.0 Made my life much easier getting into a new industry. Pros Superb customer service, exceeding my expectation every time! Cons Wish that implementing new features would be an easier and faster process, but I completely understand the procedures that they must follow prior to do so. Review Source RA Rachel A. Partner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Top notch support+" February 6, 2025 5.0 As I describe Bukun before just one word: Professional! Pros Very easy to get hold of their professional support! Good listener and polite and professional respons. In short: top notch! Cons I don’t recall anything close to that at all. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Bókun Ownership by TripAdvisor and Viator connection. Not to forget price! Review Source JM James M. Director Museums and Institutions Used the software for: I used a free trial ### "Good all round " October 26, 2024 5.0 Great, as a starter is was daunting to start, but the customer sercice is so good it made the process easy Pros The Customer service is fantastic, i spent 2 hours on the phone running through set up and i didnt feel rushed at all Cons The system is very in depth, which is a good thing, but as a starter is was a lot to take it Review Source Talk to a Capterra advisor for free and get results within 15 minutes.