# Page 5 | Bókun Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Bókun the right Tour Operator solution for you? Explore 452 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178518/Bokun/reviews --- Bókun 4.7 (452) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 29th, 2026 # Page 5 - Reviews of Bókun ## Showing most helpful reviews Showing 101-125 of 452 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TK Teona K. Tour Operator Hospitality Used the software for: Less than 6 months ### "Thanks Bokun Team" June 27, 2024 5.0 Perfecto, in my language, Idealuri. I even got discount for 3 months to work with Bokun and I am really pleased by that. Pros Team was helpful as always. This is why I work with Bokun. Cons There is no such thing as not liking Bokun. Review Source GL Guilherme L. Operations Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Easily integrated booking software" July 24, 2023 5.0 Bokun has become more easy to use with time, and is our go to booking system. The seamless integration with Viator and the great support to suppliers are distinguishing features. Pros Bokun has the great advantage of seamlessly integratingn with Viator products, with changes made on Viator automatically updating in Bokun. Managing availabilities is easy and intuitive once you get used to the user interface and the placement of options. Marketplace is a good bonus. Website builder is a good bonus, although very limited. in its costumization. The support team is very good at solving issues and the response time is very fast. The Pro subscription has some benefits, such as adding users (ex. drivers/guides) and using the mobile app for guides to see their passangers and activity, when they are assigned to them. Cons Integration with some OTAs can be a bit more time consuming, but nothing impossible. Sometimes availabilities can malfunction for a bit, but this can be solved by asking help in support. Needs getting used to. Despite its benefits, the Pro subscription is mostly lackluster as you are charged a fee for each online booking, and most of the Bokun apps offered have not been of any use to our company (exepct the mobile app). Reason for choosing Bókun The easy integration with Viator and past experience of using Bokun. Initially most of the company's income came from Viator. Review Source GB Garion B. Tour Company owner Entertainment Used the software for: 2+ years ### "Read their terms of service - their stance towards refunds of fees at the moment is disappointing" April 18, 2020 4.0 Mixed. In some ways it's great in others it's very frustrating. Their support is comprised entirely of non technical staff. In fact they're usually not even well versed in the software and you are told please wait 10 minutes while I get an answer for you. Sometimes they can't get you an answer. There are also some gaping limitations in for example their custom exports. One example is you can't output the amount of refunds you make in a month. Pros It's been good overall. What we use them for is a means to have an attractive booking calendar on our website for our customers to use to book our tours. Their platform allows for integration with some good sites like Expedia and Tripadvisor where we can also sell our tours. Platforms such as Airbnb experiences have to be dealt with manually but the booking desk on bokun.io allows for this pretty easily. It also manages availability of seats on our tours and has some good features such as automated messaging and custom exports for your sales data. Cons Right at this very moment my biggest gripe is with their Policy towards cancelled bookings through their platform. It's not like we've lost a crippling amount of money but it's that they're not taking a strong supportive stance towards their customers. How it normally works is if someone books through Bokun, then bokun will charge you 2.9% of the total amount of the sale. They add up all the sales for the month then charge you for it in the next calendar month. If someone books and cancels and your refunds policy allows for them to get their money back Bokun won't charge you. But if they book and then don't cancel till the month following or later then your fee is kept by Bokun. In the whole of 2019 we had this happen a total of 5 times. In March 2020 because of the lockdown on travel we had a total of 30 people cancel who had booked in February or earlier meaning we'd paid bokun fees for their bookings. it amounted to about 2,500 euro of sales refunded and bokun's fee at ~3 percent was something like 75 euro. I've been in contact with their support getting replies like 'Sorry this isn't refundable' to eventually a very vague 'we understand this is a difficult time but we deal with these issues on case by case basis' response. I'm sorry but it's not good enough. We've offered our customers all of their money back, PayPal is waiving their fees, Braintree is waiving their fees, the tax man is waiving their fees. It's about doing the right thing. They're not right now. Reason for choosing Bókun They had a promotion of 0.1% commission during their early stages. Review Source Response from Bókun, A TripAdvisor Company April 23, 2020 Hi Garion, We appreciate and understand your concerns around our refund policies. As you said, we're addressing this on a manual case-by-case basis right now and so we greatly appreciate your patience. Bokun only charges our 2.9% service fee for bookings made on your website when using our online booking engine; all bookings from other channels such as offline, from OTAs like Tripadvisor and Expedia, or travel agents come at no charge from Bokun. As you said, our system does not automatically refund for past fees you've already paid to Bokun for bookings made in previous months that have since been cancelled. But please do not hesitate to reach out to us at support@bokun.io to discuss your individual situation further. Our support team is here to help always, and especially during this difficult time for the industry. Best, The Bokun Team VR Verified Reviewer Massage therapist Hospital & Health Care Used the software for: 2+ years ### "Where shall one begin...?" April 12, 2021 3.0 Bókun is hard to avoid in Iceland if one is working in tourism - sadly, there is way more room for it to improve than would be desirable after so many years, especially when accommodation and transport also come into play... Still, hopefully, the current down time has been used to efficiently improve the program. Pros In the Icelandic tourism industry, in which I used to work for 5 years, Bókun seems to be insurmountable when it comes to booking activities related to a trip, be it individual or (small) group excursions. It is a wonderful attempt at pooling all operators into one platform. Cons Maintenance during business hours without any notification toward operators, resellers, and administrators. Synchronisation issues between Bókun and operators on what is available and what is not (group size/vehicle capacity etc.) resulting in extremely iffy situations with clients as well as between operators and resellers. Less enthusiastic customer support, available only during banking hours, definitely not on weekends. No updates on changes regarding bookings in the system - unless one does everything in triples: updating Bókun, notifying the operator, wait for confirmatiom from operator, notify client. Key-word search is quite cumbersome. Software getting less and less user-friendly with every update. Inability to edit certain aspects of bookings and the invoice, so one has to cancel everything, and re-book, while keeping their fingers crossed that the re-booking will work and no one will take the seats while Bókun is thinking its life through. Review Source Response from Bókun, A TripAdvisor Company April 17, 2024 Hello there, thanks for your review and we're happy to hear that you think our platform is a good tool to have all operators in one platform, however, we're sorry to hear that there're a couple of things you don't appreciate. We're always trying to improve the platform and value the feedback we receive from our customers and we're sorry that you feel that our support hasn't been as enthusiastic, however, we do provide 24 hr chat support if needed. We weren't able to identify you via the info provided but please feel free to share any additional improvement ideas with us. You can always reach out to us via chat from our help center following this link https://docs.bokun.io/docs/bokun-help-center and we'd be happy to discuss any of the points you've mentioned with you. Many thanks, Michaela - Bokun Support nM neeraj M. director Events Services Used the software for: Less than 6 months ### "Bokun is waste of time and money" April 27, 2023 1.0 We really dislike BOKUN because it is for small private experience, but if it is large company the services qre very bad, TRhis software is made only for viator or maybe otyher OTAs but not for daily uses, Pros The product list widget, that i can't someone and they can use all the products, Cons The CUSTOMER Services, everytime you write them: They say:"WE HAVE IMPLIMENTED YOUR FETURE REQUEST AND SOON WE WILL GIVE YOU ANSWER" After 6 months no answer. Review Source Response from Bókun, A TripAdvisor Company May 2, 2023 Hi Neeraj, thank you for taking the time to write a review about our company. We're sorry to hear that you're not happy with the platform and experience. While we want to hear all about the improvements that you're missing from our platform, we can't promise that these will be implemented or that they will be implemented swiftly, since any request need to go through validation by our product team and an assessment by IT first. We understand that your raised feedback is a feature that you need, and your feature has been submitted to the relevant department for evaluation. We're sorry to hear that you feel this platform can't be used for daily use. Currently, our platform may be part of Tripadvisor but is its own subdivision and operating independently. You can connect to OTAs, your own system and partners using the marketplace and our use is meant for daily operations getting your bookings together in one place. Many thanks - Valerie Bókun support team VR Verified Reviewer Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Technical errors & unfriendly policies" April 15, 2020 2.0 We use bokun for booking of tour products via our website. However, after negative experiences with Bokun we are now looking for a better option - luckily there are countless better booking software products out there. Pros The possibility for resellers to gain access to your products. Cons Fairly many bugs in the system and exploitative terms & conditions. For tour operators: If a tour gets cancelled by the customer for whatever reason (sickness, travel restrictions due to covid 19, change of travel plans etc.) Bokun keeps all fees paid for the bookings if it is cancelled later than 1 month after the booking was placed by the customer. In total our company has lost about 10k NOK due to this policy, and we are expecting to loose quite significant amounts due to all the covid 19 related cancellations. While we refund the customer, being an understanding company that treats our guests with respect and doesn't take money for a tour that the guest cannot attend due to the world being in a crisis, bokun still takes the fees leaving the tour operator not only without income but with the burden of having to pay a fee for a booking that was cancelled!! At the same time their marketing strategy is trying to make them seem understanding and helpful to its users. Pure hypocricy! After having used bokun for quite some time now we have decided to look for an alternative booking system with less technical issues, provided by a company that values its customers and treats them fairly. Review Source Response from Bókun, A TripAdvisor Company April 23, 2020 We are sorry to hear about your poor experience. Our support team is here to help. We believe that this particular issue has been rectified, but please do not hesitate to reach out to support@bokun.io. To clarify a bit, we only charge a service fee for bookings made on your website when using our online booking engine; all bookings from other channels such as offline, from OTAs, or travel agents come at no charge from Bokun. We don't charge a fee for cancelled direct online bookings that are cancelled within the same month as the booking. But we do not automatically refund for past fees you've already paid to Bokun for bookings made in previous months. We do hope that clarifies, and again our support team is here to help always, and especially during this difficult time. Best, The Bokun Team VR Verified Reviewer Online Business Director Leisure, Travel & Tourism Used the software for: 1-2 years ### "Great features, with some annoying bugs" May 7, 2020 4.0 Good value for money, good connectivity, good support. Product owned by large OTA is a minus in the long-term when operators are fighting to minimize OTA dependence. Pros The best part of this reservation software is the marketplace that allows you to contract directly with other suppliers and resellers of tours and activities. Live support is also a good feature that most other reservation systems don't have. The help articles are quite extensive as well. Product import from Viator is a great feature. Cons There are some annoying bugs and features that can leave you clicking around furiously to find a solution for quite some time, eg. the setting up pricing was a mess. The software is being developed constantly and it's possible that these issues have been fixed since, but I got quite frustrated a number of times when setting up the products. Also, raising the commission from 0.1% to 2.9% without any prior notice was not cool -- I thought the agreement was that we were paying with data to Viator... and now we're paying both ways. The OTA-owned reservation systems are creating data oligopoly situations similar to that of Google which is not the right direction in my opinion. Alternatives considered [Checkfront](https://www.capterra.com/p/99249/Checkfront/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Bókun The product was free to use for the first 6 months or so, and then it switched to a 0.1% commission, so it was the cheapest product on the market (before they introduced the current 2.9% commission of course). Review Source RV Ricardo V. General Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Yes or No" June 16, 2023 5.0 Pros The product is very easy to use, I can tell that at the beginning I was like you thinking about but once I got more and more reservations I havent look at the price again. Cons Keep thinking on this one ... I think you are great thank you very much in advance Review Source VR Verified Reviewer Webmaster Recreational Facilities and Services Used the software for: 6-12 months ### "It was a good deal till it started to cost more than others" June 3, 2020 3.0 We have been using Bokun for over 6 month now. At the beginning it seemed like a dream. Good pricing, instant chat and they actually made us think they were taking care of us. Then we started to find issue and bugs in the system, issues that have been there for months, and they don't know how to answer. The pickup list display Room instead of pickup place meaning you have to open every single booking to know where you have to pick customers up. Passenger list is bugy aswell. Bokun should stop trying to make websites for us and focus on the core business: the activities features There should be a package option that let you offer a discount if customers book two or more activities. Pros Being a Tripadvisor company makes the integration with Viator good Cons It does not have a Package Creation Feature at all Plenty of bugs and they don't even know when they will got them fixed Backend seems from 15 years ago The email options are a joke Reason for choosing Bókun Pricing Review Source Response from Bókun, A TripAdvisor Company June 16, 2020 Hello, Thank you for taking the time to leave a review on Capterra about your experience with Bokun. Whilst we are very happy that you have found the integration with Viator useful, I apologise that you have not been as pleased with other parts of the platform. I would like to mention that the pick-up list now displays both location and room, which should resolve the issue that you mention above. Our process for dealing with bugs is currently under review, so your feedback is particularly appreciated at this point. We would be keen to hear your suggestions for how the email options could be improved, so please feel free to get in touch with us about this. Your suggestion of being able to bundle products together has been submitted as a product feature request, to be reviewed by our management. Please don't hesitate to get in touch with us at support@bokun.io if you would like to discuss any of these points in more detail. Best wishes, Bokun Customer Support KJ Kwitonda J. Director of operations Telecommunications Used the software for: 2+ years ### "my Bokun experience is good " August 17, 2023 5.0 My experience was so good so far , I managed to get a number of bookings from mostly US and Canada Clients and I am thankful to Bokun for making it happen. Pros Booking and crafting travel itineraries are facilitated. They offer assistance and suggestions beneficial for tour operators utilizing their platforms. I also appreciate their ongoing enhancements to their tools and functionalities. Moreover, they provide a service that enables users to connect and engage in business interactions based on a commission-oriented sharing of product profits.This makes Bokun platform fun and less boring than other companies. Also they can easily be integrated with users and suppliers website which is good for suppliers who are looking for having all their tours in one place. Cons On top of the commission charged on listed tour product they still introduce other paid plans which might make it experience to users especially small business which are trying to find their way through the industry. Review Source IP Irene P. Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Excellent customer support " April 7, 2024 5.0 Pros 24h live chat. Everytime we have an issue someone always helps us resolve it. Cons No cons so far. Everything we had difficulty understanding is solved. Review Source AG Angeliki G. CEO Leisure, Travel & Tourism Used the software for: 6-12 months ### "One of the best in its field " November 4, 2019 4.0 Booking widget right in my web site making bookings a piece of cake! And with the backend manager I have every detail and information right in my fingertip making my life much easier. Pros So many functionalities and features that can cover the demands of tour operators and travel agencies. Pricing is is very fair compared to alternatives. You can even find partnerships within the software. An overall very nice booking software. Ended up using it after a long market research. And can say I'm satisfied. Cons Since bokun was recently buyed by tripadvisor I believe it hasn't "settled" to what viator wants to provide. Things have been fixed and I believe that there are plenty more that will be included by viator to make this booking software the top one. Many hasitate knowing that this is not a privately heald software but viator being behind it but I personally can't see why this is something that bad? On the contrary this can be something really good making you feel safe being partners with one of the leading companies in the industry. Alternatives considered [PEAK 15](https://www.capterra.com/p/59569/PEAK-15/)[Rezgo](https://www.capterra.com/p/33729/Tour-Activity-Booking-System/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Bókun Features, ease of use, pricing. Overall bokun felt that meets my business needs better than any other alywnr in the market. Switched from [Bookeo](https://www.capterra.com/p/117299/Bookeo/) Many more features. Bookworms is an overall good appointment booking system but when it comes to travel services bokun rocks! Review Source Response from Bókun, A TripAdvisor Company November 5, 2019 Thank you for your review, Angeliki. We are so glad Bokun has proven to be so helpful and successful as your online booking engine and backend reservation and channel manager. Best, Bokun Support Maarten V. Partner Hospitality Used the software for: 6-12 months ### "Best way to grow our business" June 17, 2019 5.0 If you run a small tour operation I would certainly recommend getting onto Bokun, it gets you started faster and at the same time set you up for bigger stuff in the future. Pros Bokun delivers a system that integrates just about every functionality we need as a Food Tour company. I particularly like how we can easily find new partners to hook up to the same functionality. Using bokun we can give our clients a seamless experience and at the same time keep administration on our end as lean as possible. Cons Cons isn't the right word, the company has a few places to work harder on. - Support could respond faster - Support and new feature roll-out has to get more transparent - E-commerce integration has to be enhanced. Up selling, down selling, cross selling are all in its infancy at this moment. - Partner integration needs more work, the software currently doesn't work well with a model where brick-and-mortar tour agencies sell tours on behalf of us. (Ticketing displays incorrect messages to the end user, invoices can only be sent to one party, not to a different invoicing department, payments are not assumed to come in just before or just after the tour date). Review Source Response from Bókun, A TripAdvisor Company June 18, 2019 Hi Maarten, Thank you for your feedback. We hear you loud and clear about each of your suggestions for improvement, and we thank you for taking the time to let us know. We are working on improving support response time, our new feature communications, and many product enhancements. Please do not hesitate to reach out to the support team with any other suggestions or ideas. Best, Bokun Support EQ Enrique Q. CEO Leisure, Travel & Tourism Used the software for: 1-2 years ### "BOKUN is an awesone platform to build a tour experience" March 1, 2024 5.0 We are highly satisfied with Bokun because the platform provided us with numerous tools to swiftly put our tours, journeys, and more online without incurring expensive costs for development, infrastructure, and maintenance. They are continuing the user experience and the sales are raising. Pros It´s very easy to create our tours on line including many features and photos to showcase the benefits to book through VIPAC to our clients. Cons We currently lack the option to write our blog in multiple languages; it only permits English. Additionally, there is no tool available to add a menu with a list of options in the header; it allows only one webpage per tab. Review Source FH Francisco H. Manager Hospitality Used the software for: 1-2 years ### "Finally found a Online Booking Hosting that fits all my needs" October 31, 2019 5.0 Online Booking was basically my main reason why I joined Bokun. I create my own webpages and I had used other online Booking Hostings in the past but none gave me so much as Bokun has done for me. I can connect/linked my products from Expedia, Viator, tripadvisor to Bokun a worryless of keeping track of my allotment since Bokun does it for me. I am 100% satisfied with Bokun. Pros It is easy to use if instructions are followed, Support Service is always there to help you or willing to get the work done for you, they are very courteous and attentive. Bokun has so many features to helping optimize Online Booking according to your customization. One gets so much for so low of charge. Helps a lot to interact and create partnerships with other users and companies from all over the world. Definitely 100% satisfied with Bokun. Cons I cannot think about anything that I like the least, perhaps at the start of becoming a new user I might had found it a little too much of information to learn, especially because it was also a new software and lots improvements were done to make it functional, but now it works flawless for me. Reason for choosing Bókun There was no alternative products. Review Source Response from Bókun, A TripAdvisor Company November 5, 2019 Thank you for your kind words, Francisco. We appreciate the feedback, especially about the process of learning the Bokun software. We are continuing to work on improving our education and onboarding experience since we know it is a lot to learn, especially at first. Please do not hesitate to reach out to support@bokun.io if you have any additional questions or comments. Best, Bokun Support Henk-Jan B. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Pleasure to work with Bokun" September 21, 2018 5.0 We are quite satisfied having chosen Bokun. Besides being a well functioning tour booking and management system, it allows you to expand your business easily by assigning agents, affiliates and joining other marketplaces. Pros The look & Feel is great and obviously much effort was put into this. The whole system is fairly intuitive and quick to learn. The help documentation is extensive and written well. Should you not find your answer the help team is quick to respond. Fairly easy to set up, the web modules all look good, the dashboard works well in managing your sales and tours in real time. Setting up agents and affiliates also fairly easy to accomplish. Integration with marketplaces such as Viator also quite smooth, all in all, a good experience and would definitely recommend using. Cons One small issue, no warning when an agents credit is about to reach its limit but we can live with it :-) Review Source Response from Bókun, A TripAdvisor Company April 30, 2019 Hi Henk-Jan, Thank you for your kind review of Bokun and the team! We're glad that you have had a positive experience with us, and we hope to continue that in the future. We value our users' feedback, as it's a reflection of how we can improve and serve you better. Your agent overdraft limit is a great feature suggestion that we will forward along to our Product team to look into in the future. Please don't hesitate to reach out if you have any other feedback. We're always happy to hear from our users and learn how we can work better together. - Bokun Support CS Carrie S. Self employed Leisure, Travel & Tourism Used the software for: 2+ years ### "Online Booking with Bokun" May 11, 2021 4.0 Once you are familiar with Bokun it's a superb tool and the support team is awesome, always just a few minutes away to help you solve your issues. Pros When we decided for Bokun it was the mix of an online booking system for accommodation, activities plus the all Bokun Marketplace where you could connect with suppliers and vendors from all over the world and resell their products or have them resell yours. Cons It was rather complex to get acustomed with the product. Bokun is not a simple "plug & play" solution. You will have to own a good amount of time, dig in, get to know it and then strategically plan what you want to get out of the system and how, before doing it. A clear con today is that Bokun no longer has a focus on the accommodation section, unfortunately. Because we were on it from the beginning we still have access to the tool, which is sadly our most important tool. But Bokun is no longer putting any effort into developing the accommodaton part. Reason for choosing Bókun Back in 2015 Bokun was the only tool to combine accommodation and activities plus offering this new hot feature "Marketplace" and the whol package came at a moderate price for a micro company. To the day, compared with other booking systems, Bokun still offers a superb value for the money you pay. It would still recommend Bokun to anyone in my industry asking for my opinion. Review Source CM Cristina M. Product Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Amazing digital platform to offer tours & activities" November 21, 2019 5.0 It's a perfect tool to focus all your experiences of the different suppliers and sellers in one system. At least with all sellers listed in the platform. Everyday we are having more sellers that were already selling our products in Bókun, so we have changed our agreements and made new ones through Bókun. It's easier for us. And above all, the possibility to contact new sellers registered in the platform. Pros The opportunity to get in touch with so many suppliers around the world. The function of the system to connect seller and supplier. Cons When the system forwards the booking confirmation to the supplier, the supplier doesn't receive the contact details of the customer. Reason for choosing Bókun We saw this platform 2 years ago as a potencial one. We receive clients from all over the world and were looking for such tool to reach customers from all continents. Now this year with Tripadvisor, the platform has become even more famous and a lot of suppliers/sellers are getting into this tool. Review Source Response from Bókun, A TripAdvisor Company November 22, 2019 Hi Cristina, We're so happy to hear that you've had such success with the Bokun B2B marketplace! Thank you for your feedback about the booking confirmation details. Each reseller can choose when to share customer information with the supplier. We recommend you speak to the reseller(s) you are working with and ask if they can adjust when they share the customer contact details. If you need more information about how the reseller can make this change within their account, please email us at support@bokun.io. Best, Bokun Support Andy M. Developer Information Technology and Services Used the software for: 2+ years ### "Bokun Continues to Improve Better & Better" April 24, 2020 5.0 I enjoy using Bokun and the user experience improves all the time - Keep up the good work Bokun Team! Pros Bokun's features keep getting better and better. With Bokun's new interface and booking widgets it's a much easier process for customers to book products. In fact, the number of clicks to make a booking has been reduced thanks to the new popup booking widget which also retains whatever has been added to the cart. Cons They are not many cons to using this free software - Apart from being able to have global questions which can be shared between products! Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/) Reason for choosing Bókun Bokun offers a much easier solution to creating experiences and tours. This product is fool proof, and if you decide to come over from another platform - You'll be welcomed by the helpful staff! Review Source VR Verified Reviewer Tech Support Information Technology and Services Used the software for: 2+ years ### "A great tour booking software" January 8, 2021 5.0 I used Bókun as a reseller, as an operator, and through an API, so from all possible angles. They did have issues, but worked on them and resolved them in a timely manner. All in all, the best tour booking software I worked with to this day. Pros The ease of use, the number of tour operators available through the platform, constant updates, and a solid customer support. Their UI is user friendly now that they remade most of it and is actually a massive upgrade from what it used to be. Cons Sometimes, they would break the API and not inform anyone about it, creating massive problems until fixed. They also had some cache issues with availability, but that has since been fixed. Alternatives considered [TourCMS](https://www.capterra.com/p/20150/TourCMS/)[Rezdy](https://www.capterra.com/p/122690/Rezdy/)[Rezgo](https://www.capterra.com/p/33729/Tour-Activity-Booking-System/) Reason for choosing Bókun Ease of use, number of tours and operators in the system, and a generally user friendly interface. Review Source VW Verena W. Manager Sports Used the software for: 1-2 years ### "Support team is the best" September 26, 2018 4.0 It really helps us in our internal communication and organization. It would be great if it would help us in our marketing in the future. We have made contracts in the marketplace but none of them really brings us much business so far. Pros The customer service! Very quick, very clear, very helpful for all kind of questions and problems. Cons For example it should be more easy to make bookings for travel agents or clients which are not in the marketplace. It is a bit complicated to first set them all up as affiliates or agents and then make the bookings for them. Imagine, often hotels or booking offices call in to make a booking and I have to be much quicker to put the booking in. The software is therefore in my opinion too limited to the marketplace. I usually use the booking desk to put new bookings in but unfortunately it does not safe the commission here. I have to put it in as discount after I finished the booking. Review Source Response from Bókun, A TripAdvisor Company April 9, 2019 Hi Verena, thank you for your kind words! Our help center is full of tips for using our product more effectively with both agents and affiliates. For agents, you're able to provide them with login access to your back-end system so they can make the bookings themselves without needing your assistance. You can also create an Agent Booking Area for agents to book your tours more easily. You can provide affiliates with booking engines that they can enter onto their website for customers to book directly. When a customer books a tour through them, you can see it immediately in your Sales Feed & track it in the Affiliate Report. When using the Book: Experiences feature, you can choose an agent to view all of the products that are available to them. Commission will be added automatically so there's no need to add the discount afterwards. We are happy to work with you to ensure you're getting the most out of our Marketplace. Please don't hesitate to reach out for further assistance! GS Gðmundur S. CTO Tobacco Used the software for: 2+ years ### "Bad response rate in technical support " October 2, 2018 4.0 In most part good, the response time of technical support, mainly regarding the API is ridiculous. It's almost never shorter then 4 days and if I don't get an answer in about 10 days then I'm not gonna get answers. I would say about 70% of the queries I send to the support that need technical are not answered. But I would like to point out that when I get answers from the programmers then the service is always good. Pros nothing in particular some parts are good others not so good. Nothing on the top of my head I can think of. Cons The API is often changed without letting us know. That extras was changed so that each product has its own extra instead of many products can have the same extra. We rent out equipment in about billion tours, imagine if we need to change the picture of lets say the hiking shoes. Review Source Response from Bókun, A TripAdvisor Company April 9, 2019 Hi Guðmundur thank you for your review of Bókun. Bókun's support team has grown substantially in the past year after joining the TripAdvisor family and we're currently expanding to be able to provide better (and faster!) technical support for our customers. We are happy to hear that the support you have received thus has been positive and we look forward to continuing that in the near future. We appreciate your feedback regarding our API updates and "extras" features. We are currently working to enhance how we communicate product updates to our customers. We felt that giving our customers more customization when it came to the extras would be more beneficial to their usage. It also provides a better overview of which extras have been added to each product. Images are added on the product level, not per extra, so if you have different equipment available, you only need to update your images in the gallery for the product. We hope this helps to clarify! - Bokun Support JS Jason S. Sales Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Review of Bokun Software" July 23, 2019 4.0 Bokun makes the management of reservations and finances much easier and much more efficient for us. Pros Great API connectivity with key partners to ensure that our reservation information is up-to-date and accurate. Easy to add schedules, make modifications and update as necessary. Cons Still missing important features with incoming bookings that are necessary for our work: notably we receive no information on the language of the activity of the reservation. We also cannot create one-off bookings/reservations of on request services; if we were able to create orders with one-time products/services instead of being restricted to selecting something form the catalogue, Bokun would satisfy all of our reservation needs. Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/) Reason for choosing Bókun At the time, the size of Bokun corresponded with the size of our company, which was excellent as we were sure they would understand our specific needs and point of view when using the platform. Review Source Response from Bókun, A TripAdvisor Company July 24, 2019 Hi Jason, Thank you for your review and for your feedback. We are always updating and improving the Bokun product, and we appreciate your suggested product updates! Please do not hesitate to reach out if you have any other suggestions. Best, Bokun Support RB Ryan B. Managing Director Recreational Facilities and Services Used the software for: 1-2 years ### "Starting a subscription fee at the start of winter in a pandemic?!?" October 22, 2020 1.0 We are massively disappointed by the move Bokun has made from commission based bookings to a monthly subscription fee. This is the worst timing possible to release such a feature at the start of the winter season (most activity companies quite season) and during the COVID-19 pandemic when bookings are already low. With the additional option of paying for more additional features?? We put a lot of time and effort into Bokun setting up all our events. We will not be using there service again, we have now found a better/cheaper booking service. Pros Easy to use, used to be great for small businesses. Cons We had some issues with customers paying on the mobile phone through stripe on Bokun and has now become unaffordable for small businesses. Review Source Response from Bókun, A TripAdvisor Company October 26, 2020 Hi Ryan, thank you for taking the time to leave us a review. I'm sorry to hear that you are not happy with Bokun's transition to a subscription-based model. Our Pro plan is currently free until the end of the month, after which it will cost $49 per month. Opting out of this plan shouldn't take more than a minute; it can be done easily in your account. You can always opt in and out seasonally, as subscription is on a monthly rolling basis. We understand that this is a challenging time across the industry, and travelers can't wait to start booking trips and activities again. Our customers that use our widgets and website are seeing great conversion rates. We have invested in more sophisticated features for Bokun that we believe will help suppliers secure more bookings. If you would like to discuss further how we can make Bokun work for your business, please contact us at support@bokun.io. VJ Viktoria J. Customer Support Information Technology and Services Used the software for: 2+ years ### "The only booking software with options to match all needs" January 22, 2021 5.0 We used it as an operator (selling our products), as a reseller (selling others products) and through the API which we used in the software we were building. It was very easy to use and set up and offered help whenever we needed. As we were using the API we talked to both developers and customer support often and they were kind and helpful. Pros Whatever we needed it to do, it did. Rare were the cases when we could not set up products as we wanted them and then the developers listened and made the options available. If you are looking for software to offer your tours or sell other companies' products, Bókun is the way to go. Cons Sometimes it had down time that lasted for longer periods of time. Alternatives considered [TourCMS](https://www.capterra.com/p/20150/TourCMS/)[Rezdy](https://www.capterra.com/p/122690/Rezdy/)[Rezgo](https://www.capterra.com/p/33729/Tour-Activity-Booking-System/) Reason for choosing Bókun Because of the lower price and because they offered the largest number of activities in the countries we were interested in. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.